customer support representative Jobs in Karachi

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customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

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customer service representative (csr) Jobs in Karachi

customer service representative (csr)

client relationship officer

Gulf Star Travel & Tourism

Client Relationship OfficerJob Type: Full-Time Location: Gulf Star Services, KarachiJob DescriptionGulf Star Services is hiring a professional Client Relationship Officer to manage and maintain strong relationships with clients. This position is ideal for candidates with prior experience in banking or life insurance, who are confident in client handling, follow-ups, and service coordination. The role focuses on client satisfaction, trust-building, and long-term relationship management.Key Responsibilities<ul><li>Act as the primary point of contact for assigned clients</li><li>Handle client inquiries, follow-ups, and service coordination professionally</li><li>Maintain accurate client records and interaction history</li><li>Update and manage client information using CRM systems</li><li>Resolve client concerns and escalate issues when required</li><li>Ensure high service standards and customer satisfaction</li><li>Follow company SOPs and maintain professional conduct</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Finance, Marketing, or related field</li><li>4&ndash;6 years of experience in Client Relationship / Customer Handling</li><li>Banking or Life Insurance background is mandatory</li><li>Good working knowledge of CRM software and MS Office</li><li>Strong communication and interpersonal skills</li></ul>Personal Attributes<ul><li>Client-focused and service-oriented</li><li>Professional, confident, and disciplined</li><li>Strong problem-solving abilities</li><li>Able to work in a fast-paced service environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Client Relationship Officer

Skylink Distributions (Pvt.) Ltd

Job Title: Client Relationship OfficerJob Description:The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.Key Responsibilities:<ul><li>Client Onboarding and Integration</li><li>Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.</li><li>Establish and Maintain Client Relationships</li><li>Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.</li><li>Address Client Inquiries and Concerns</li><li>Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.</li><li>Client Retention and Satisfaction</li><li>Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.</li><li>Monitor Client Accounts</li><li>Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.</li><li>Identify Opportunities for Upselling and Cross-selling</li><li>Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.</li><li>Collaborate with Internal Teams</li><li>Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.</li><li>Develop and Implement Client Retention Strategies</li><li>Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.</li><li>Prepare and Deliver Client Reports</li><li>Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company&rsquo;s offerings are benefiting their business.</li><li>Resolve Client Issues and Escalate When Necessary</li><li>Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.</li></ul>Qualifications:<ul><li>Education: A Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Experience: 1-3 years of experience in customer service, account management, or relationship management.</li><li>Candidates proficient in Sindhi language are encourage to apply for this role.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Strong organizational and time management skills.</li></ul>Key Performance Indicators (KPIs):<ul><li>Client Retention Rate</li><li>Revenue Growth from Existing Clients</li><li>Response Time to Client Inquiries and Requests</li><li>Successful Resolution of Client Issues</li><li>Frequency of Client Engagement/Touch-points</li></ul>Job Type: Full-timeWork Location: In person

Swift Property Management Services Pvt. Ltd

Position Summary: The Customer Relationship Officer (CRO) will be responsible for managing client relations, maintaining guard deployment data, coordinating with deployment supervisors, and ensuring smooth operational support for all security guard assignments. The role requires excellent communication, data management, and coordination skills.Key Responsibilities:<ul><li>Maintain and update complete data of security guards including attendance, deployment records, duty rosters, and personal files.</li><li>Coordinate daily with Deployment Supervisors regarding guard placement, shift changes, replacements, and urgent client requirements.</li><li>Act as the primary point of contact for clients, addressing inquiries, complaints, and service-related issues promptly.</li><li>Prepare daily, weekly, and monthly deployment reports and share them with management and clients as required.</li><li>Ensure proper documentation for new guard deployment, transfers, and withdrawal from sites.</li><li>Communicate with clients for feedback, service satisfaction, and improvement areas.</li><li>Assist management in planning manpower allocation according to client demand.</li><li>Maintain strong relations with clients to ensure retention and timely renewal of contracts.</li><li>Support HR &amp; Operations teams in resolving guard-related issues such as attendance, discipline, and performance.</li><li>Ensure all service-level agreements (SLAs) are met with professionalism and efficiency.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree (preferable)</li><li>Strong communication and client-handling skills</li><li>Ability to manage guard data and deployment records</li><li>Experience in the security services industry (preferred)</li><li>Proficient in Microsoft Office (Excel, Word, Outlook)</li><li>Good coordination, reporting, and follow-up skills</li><li>Ability to work under pressure and handle field-related issues when required</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Customer Relationship Officer (Security Services)

HR viewpoint

Sales Officer / Executive for our client Medical Diagnostic Firm (Medical Device).Urgently Required Sales Officer / Executive (Male)Salary : Market competitiveLocation: KarachiExperience: 1 to 2 Years .Education: BSC / MSC / PharmDJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Officer / Executive for our client Medical Diagnostic Firm (Medical Device).

The Catalyst Group

<div>
 
 Location:
 
 Karachi
 
 
 
 Reports To:
 
 Chief Executive Officer (CEO) Habitt
 
 
 
 Interfaces With:
 
 Executive Leadership Team, Retail Division Heads, Corporate Clients, Design &amp; Production Teams, Marketing, Finance &amp; Supply Chain
 
 
 
 Importance of This Role
 
 
 
 
 The Catalyst Group
 
 is hiring a Head of B2B Business for its client,
 
 Habitt
 
 .
 
 
 As Habitt transforms its structure to distinctly separate its B2C and B2B businesses,
 
 Habitt Works
 
 becomes the strategic growth engine for corporate and institutional clients.
 
 
 This role is central to shaping, leading, and scaling this new business line.
 
 
 The Head of B2B will build and lead a high-performance organisation focused on delivering workspace, hospitality, and institutional furnishing solutions to corporate clients. Beyond sales, the role demands vision to position Habitt Works as Pakistans most trusted partner for customised furniture, fit-out, and design solutions.
 
 
 You will act as the
 
 single point of ownership
 
 for driving growth, nurturing key client relationships, evaluating existing product lines within IBL to assess their suitability toward a B2B brand, and creating synergies across Habitts product portfolio, supply chain, and design capabilities.
 
 
 
 What Youll Lead
 
 
 
 
 1. Growth Strategy &amp; Market Development
 
 
 
 <ul>
 <li>
 Define the vision, strategy, and roadmap for Habitt Works B2B business.
 </li>
 <li>
 Build the business from the ground up, establishing client segments, pricing structures, and service delivery models.
 </li>
 <li>
 Evaluate existing product lines within IBL to assess their suitability toward building a Minimum Value Proposition for Habitt Works.
 </li>
 <li>
 Identify and capture opportunities across corporate offices, hospitality, educational, and real estate sectors.
 </li>
 <li>
 Develop partnerships with architects, interior designers, and contractors to expand Habitts reach in project-based contracts.
 
 
 
 </li>
 </ul>
 
 2. Key Account Management &amp; Business Development
 
 
 
 <ul>
 <li>
 Lead enterprise-level sales engagements from prospecting to contract closure.
 </li>
 <li>
 Build and maintain long-term relationships with key decision-makers and procurement heads.
 </li>
 <li>
 Own the P&amp;L for the B2B business, achieving revenue, margin, and client satisfaction targets.
 </li>
 <li>
 Introduce structured account management practices with quarterly business reviews and renewal cycles.
 
 
 
 </li>
 </ul>
 
 3. Operational &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Partner with Design, Production, and Supply Chain to ensure seamless project delivery.
 </li>
 <li>
 Translate client requirements into actionable project briefs and manage execution timelines.
 </li>
 <li>
 Oversee pricing, quotations, and contracts with focus on profitability and quality control.
 </li>
 <li>
 Drive standardisation and documentation of processes for scalability and repeatability.
 
 
 
 </li>
 </ul>
 
 4. Cross-Functional Leadership &amp; Synergy Building
 
 
 
 <ul>
 <li>
 Work closely with Retail and Manufacturing teams to leverage shared assets and optimize costs.
 </li>
 <li>
 Collaborate with Marketing to position Habitt Works as a credible, design-led corporate partner.
 </li>
 <li>
 Build and mentor a capable B2B sales, project management, and client service team.
 </li>
 <li>
 Foster a culture of performance, ownership, and client-centricity.
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 
 Strategic Builder
 
 
 
 <ul>
 <li>
 Proven ability to design and execute growth strategies for new business verticals, with strong understanding of B2B sales cycles, corporate procurement, and contract management.
 
 
 
 </li>
 </ul>
 
 Relationship Architect
 
 
 
 <ul>
 <li>
 Experience managing large institutional clients, architects, and project consultants, with a reputation for trust, delivery, and partnership.
 
 
 
 </li>
 </ul>
 
 Commercial Acumen
 
 
 
 <ul>
 <li>
 Balance growth with profitability, cost optimisation, and quality control.
 
 
 
 </li>
 </ul>
 
 Execution Leadership
 
 
 
 <ul>
 <li>
 Hands-on management style, able to translate strategy into operational reality with speed and precision.
 
 
 
 </li>
 </ul>
 
 Industry Experience
 
 
 
 <ul>
 <li>
 10+ years of relevant experience in B2B sales, furniture manufacturing, interiors, or contract fit-outs, preferably with leadership in a design or home/lifestyle brand.
 
 </li>
 </ul>
</div>

Head - B2B Business

Peridot Products

The Corporate Sales Officer &ndash; Institutional &amp; HORECA will be responsible for driving business growth by identifying, developing, and managing relationships with institutional clients, HORECA (Hotels, Restaurants &amp; Caf&eacute;s), and corporate accounts. The role focuses on generating sales, expanding the customer base, ensuring timely order execution, and delivering excellent client service to meet organizational sales targets.Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>4-5 years of relevant experience in Institutional Sales, HORECA, FMCG, or Corporate Sales.</li><li>Experience in client onboarding, corporate contracting, and HORECA channel management will be an advantage.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs75,000.00 per monthWork Location: In person

Corporate Sales Officer - Institutional Sales & HORECA

Digital Bizkart

Management Trainee Officer (MTO) &ndash; Client ServiceLocation: PECHS Block 6, Near Delhi Sweets, Shahrah-e-Faisal, KarachiDuration: 6 Months (with the possibility of extension or permanent placement)Stipend: PKR 30,000 &ndash; 35,000 per monthTimings: 10:00 AM &ndash; 7:00 PM (Monday to Friday)We are looking for ambitious and motivated fresh graduates to join our MTO &ndash; Client Service Program. This program offers hands-on exposure to client management, market research operations, and project coordination to build a strong foundation for your corporate career.Key Responsibilities:<ul><li>Assist in planning and executing project campaigns and operational tasks.</li><li>Manage the field team and follow up for market research data collection.</li><li>Coordinate and manage ATL/BTL market research projects as per client requirements.</li><li>Work on reports, data compilation, and analysis.</li><li>Liaise with clients to ensure smooth execution and timely project delivery.</li></ul>Requirements:<ul><li>Fresh graduates (BBA/MBA - Marketing/Operations).</li><li>Strong communication, coordination, and analytical skills.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint).</li><li>Ability to manage and coordinate client requirements effectively.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Management Trainee Officer (MTO) – Client Service

Explore 828+ Client relationship officer in Karachi this December. Find roles across top companies and apply now to boost your career.

828 client relationship officer jobs IN Karachi

Client Relationship Officer

Client Relationship Officer

Customer Relationship Officer (Security Services)

Sales Officer / Executive for our client Medical Diagnostic Firm (Medical Device).

Head - B2B Business

Corporate Sales Officer - Institutional Sales & HORECA

Management Trainee Officer (MTO) – Client Service