customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

front sales executive

client sales and service officer

Skylink Distributions (Pvt.) Ltd

Job Title: Client Relationship OfficerJob Description:The Client Relationship Officer is responsible for managing client accounts and building lasting relationships with key stakeholders. This role requires excellent interpersonal skills, a customer-centric approach, and the ability to collaborate effectively with internal teams. The Client Relationship Officer will work directly with clients to ensure their satisfaction, address their needs, and drive business growth by delivering tailored solutions and exceptional service.Key Responsibilities:<ul><li>Client Onboarding and Integration</li><li>Guide new clients through the onboarding process, ensuring they are familiar with company products, services, and processes. Provide them with the necessary tools and resources to get started smoothly.</li><li>Establish and Maintain Client Relationships</li><li>Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships based on trust, communication, and exceptional service.</li><li>Address Client Inquiries and Concerns</li><li>Respond to client inquiries, issues, and requests promptly, ensuring their concerns are addressed and resolved in a professional and efficient manner.</li><li>Client Retention and Satisfaction</li><li>Regularly engage with clients to assess satisfaction levels and identify opportunities for improvement. Work proactively to ensure clients remain satisfied and loyal to the company.</li><li>Monitor Client Accounts</li><li>Track and monitor client accounts to ensure all agreements and service levels are being met. Provide regular updates and reports to clients regarding account health, progress, and performance.</li><li>Identify Opportunities for Upselling and Cross-selling</li><li>Recognize opportunities within existing accounts for upselling or cross-selling additional products or services that meet client needs. Work with sales teams to present these opportunities to clients.</li><li>Collaborate with Internal Teams</li><li>Work closely with other departments (sales, marketing, operations, support) to ensure client needs are met effectively. Communicate client feedback and insights to relevant teams to improve products/services.</li><li>Develop and Implement Client Retention Strategies</li><li>Create and execute strategies to retain and grow client relationships, such as regular check-ins, customer feedback sessions, and personalized service offerings.</li><li>Prepare and Deliver Client Reports</li><li>Provide clients with regular performance reports, status updates, and insights on key metrics, helping them understand how the company&rsquo;s offerings are benefiting their business.</li><li>Resolve Client Issues and Escalate When Necessary</li><li>Act as a problem-solver for any client issues or concerns. If necessary, escalate unresolved issues to higher management or specialized teams to ensure timely resolution.</li></ul>Qualifications:<ul><li>Education: A Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li><li>Experience: 1-3 years of experience in customer service, account management, or relationship management.</li><li>Candidates proficient in Sindhi language are encourage to apply for this role.</li><li>Skills:</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to manage multiple accounts and projects simultaneously.</li><li>Strong organizational and time management skills.</li></ul>Key Performance Indicators (KPIs):<ul><li>Client Retention Rate</li><li>Revenue Growth from Existing Clients</li><li>Response Time to Client Inquiries and Requests</li><li>Successful Resolution of Client Issues</li><li>Frequency of Client Engagement/Touch-points</li></ul>Job Type: Full-timeWork Location: In person

Client Relationship Officer

Carlcare Services Pvt Ltd

Hiring Alert! Management Trainee Officer (MTO) &ndash; After Sales Service DivisionA fastest-growing China Mobiles, Accessories, and Solar company is looking for a motivated and high-potential Management Trainee Officer (MTO) to support the After Sales Service operations in Karachi. This role is ideal for fresh graduates or early-career professionals who want to build a solid foundation in service operations, customer experience, and technical service management.If you are eager to learn, grow fast, and develop expertise in managing mobile service operations, we want to hear from you!Key Role OverviewAs an MTO, you will work closely with the Area Service Manager and After Sales leadership team to learn and assist in the following service pillars. You will be given structured training, on-ground exposure, and mentorship to develop into a future service leader.Partner Life Cycle SupportAssist in identifying potential service partners and help in setting up service outlets.Support training sessions on CRM system usage, service processes, and company standards.Participate in branch audits, compliance checks, and report preparation.Assist in branch transition tasks including material settlement and ticket reconciliation.Service Performance &amp; Logistics AssistanceHelp monitor daily service operations and customer complaint handling.Follow up with branches to ensure timely closure of pending service tickets.Support spare parts tracking, inventory checks, and material return verification.Coordinate with service centers to ensure old parts are returned within timelines.Technical &amp; Business Development LearningLearn technical fundamentals of products and assist in skill-building sessions for service engineers.Support communication with sales teams and customers regarding service policies (DOA, DAP, warranty guidelines, EOS/EOL updates).Participate in initiatives to expand Out-of-Warranty services and build partnerships with Collection Points (CPs).Mandatory RequirementsEducation: Bachelor&rsquo;s degree (Engineering, Business, or relevant fields preferred).Skills: Good communication skills in English; strong willingness to learn.Experience: Fresh graduates or up to 1 year of experience in service, telecom, mobile, or related fields.Mindset: Strong problem-solving attitude, interest in mobile/tech industry, and adaptability for fieldwork within Karachi.Compensation &amp; BenefitsSalary: Market competitiveLearning Path: Comprehensive training program, mentorship, and potential to grow into supervisory rolesEnvironment: Fast-paced, innovative, and growth-driven company cultureReady to kick-start your career in After Sales Service with a rapidly growing brand? Apply now or refer an aspiring professional!#Hiring #KarachiJobs #MTO #ManagementTrainee #AfterSalesService #MobileIndustry #Telecom #FreshGraduates #CareerStartJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Management Trainee Officer (MTO) – After Sales Service Division

Mars BPO

Job Description: We are hiring a Customer Closing &amp; Verification Officer to join our team for an in-house campaign. The ideal candidate should be confident in communication, capable of handling customer calls professionally, and skilled in verifying details as well as closing leads. This role requires confidence, clarity in speech, and the ability to meet assigned targets.Responsibilities:<ul><li>Conduct outbound and inbound verification calls</li><li>Communicate with customers in a professional and convincing manner</li><li>Confirm and update customer information accurately</li><li>Close potential leads and achieve daily/weekly targets</li><li>Maintain proper call records and follow performance guidelines</li><li>Adhere to call scripts and company compliance standards</li></ul>Requirements:<ul><li>Good spoken English</li><li>Experience in telesales, closures, or verification (preferred)</li><li>Strong listening and objection-handling skills</li><li>Independent, confident, and target-driven personality</li><li>Punctual and professional at work</li></ul>What We Offer:<ul><li>Competitive salary and performance bonuses</li><li>Monthly incentives based on results</li><li>Supportive and positive work environment</li><li>Career growth and internal promotion opportunities</li><li>Paid training provided</li><li>Long-term job stability</li></ul>Ready to start your journey in sales? Apply now and become part of our dynamic team at MARS BPO Karachi!Office Timings:<ul><li>7:00 PM &ndash; 5:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Closing & Verification Officer

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

Transworld Associates Pvt. Ltd

follow-upsMajor Functions:<ul><li>Exploring the market (within coverage areas) for generating sales to complete the assigned targets.</li><li>Maintaining good relation and strong follow-ups with potential customer.</li><li>Timely and updated reporting as required by the line manager.</li><li>Demonstrating product features to customer</li><li>Contacting leads and setting up appointments to present company products</li><li>Preparing sales proposals for potential buyers.</li></ul>SKILLS REQUIREMENTS:<ul><li>Selling skills:</li><li>Target Achievement</li><li>Visibility Management</li><li>Accounts Management (SME)</li></ul>EXPERIENCE AND EDUCATION:<ul><li>Min 2 years of direct sales experience, preferably in Telecom/data selling environment with a Proven background in meeting/exceeding sales targets.</li></ul>Our Benefits:<ul><li>Gratuity fund</li><li>Paid leave</li><li>OPD Medical facility</li><li>IPD health insurance</li><li>Incentives</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>Have you worked for any ISP company?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>internet sales : 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Field Sales Officer- ISP

WebNike

I am looking for a sales enthusiast for the position of Front sales (RSP-OC) for night shiftbest fit shall have an experience of one year in RSP OCO/A students or recent graduates are encouraged to apply. Interested candidates can send their resume at: shayanrehman82@gmail.com#Hiring #KarachiJobs #NightShift #Sales #Frontsales #OC #RSP #JoinOurTeam #SalesCareers #RSPJobsJob Types: Full-time, FresherWork Location: In person

Front Sales Officer (OC-RSP)

STAR HR Services Group

All applications other than Bank background will be rejected-----------------------------------------------Job Title: Relationship Officer (Male)Experience: 2 to 3 years Banking BackgroundType: Permanent, On site, Full TimeClient: Well Reputed Islamic ModarabaDepartment: SalesHiring: URGENTSalary: 60K to 80KOverview<ul><li>A well-reputed Bank is looking to hire Relationship Officer to join its growing team.</li><li>Location: Karachi</li></ul>Key Responsibilities:<ul><li>Acquire new business and generate deposits to meet targets.</li><li>Maintain strong customer relationships and provide timely service.</li><li>Ensure compliance with regulations.</li><li>Manage financing instalments effectively.</li></ul>Requirements:<ul><li>Bachelor's or Master's degree / Professional Qualification in Marketing, Business Administration, Economics, or a related field</li><li>1-2 years of auto financing experience at a financial institution to join our collaborative, growth-driven, and people-focused team.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Ability to build lasting client relationships and achieve sales targets.</li></ul>What We Offer:<ul><li>Permanent job</li><li>Competitive salary.</li><li>Professional growth opportunities.</li><li>Dynamic and collaborative work environment.</li></ul>Apply NowJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relationship Banking: 2 years (Required)</li></ul>Work Location: In person

Relationship Officer - Modaraba Firm (Karachi)

Explore 3104+ Client sales and service officer in Karachi this December. Find roles across top companies and apply now to boost your career.