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Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) Apply NowJob Title:Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)Job DescriptionThe Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)• Create and maximize relationships with client partners• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements• Attend business reviews with the client• Handle a team of team leaders Candidate Profile • Bachelor Degree in related field with more than 3 years of experience.• Call center experience within real estate sector preferred• Bilingual English (B2 + level ) and Arabic speaker .• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal• Work well under pressure and follow through on items to completion while maintaining professional demeanor• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to mentor, coach and provide direction to a team of employees• Willingness to work a flexible schedule Career Framework Role Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:ARE Dubai - Property# BCB2 515, Dubai CommerCityLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply Now

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</li></ul>
<ul><li>Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</li></ul>
<ul><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements</li></ul>
<ul><li>Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</li></ul>
<ul><li>Create and maximize relationships with client partners</li></ul>
<ul><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</li></ul>
<ul><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</li></ul>
<ul><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</li></ul>
<ul><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li></ul>
<ul><li>Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</li></ul>
<ul><li>Attend business reviews with the client</li></ul>
<ul><li>Handle a team of team leaders</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>Associate's Degree in related field with more than seven years of experience (with at least three years of Progressive Management Experience) preferred</li></ul><ul><li>Prior experience in priorty banking, high value customers, retail/ecommerce, fashion, five star hotels, preferred</li></ul>
<ul><li>Call center experience preferred</li></ul>
<ul><li>Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback</li></ul>
<ul><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</li></ul>
<ul><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor</li></ul>
<ul><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</li></ul>
<ul><li>Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</li></ul>
<ul><li>Demonstrated ability to mentor, coach and provide direction to a team of employees</li></ul>
<ul><li>Willingness to work a flexible schedule</li></ul>
<h2 class="jobSectionHeader">Career Framework Role
</h2>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
<h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Account Manager - Luxury Retail, Ecommerce

Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Burson Global

<div><div>Who we are:

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.
<div>
Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram.</div></div>
More about the role:

As a Senior Account Executive, you will play a critical role in ensuring the smooth day-to-day running of accounts, demonstrating strong writing skills, proactivity, autonomy, and a commitment to exceptional client service.

This role requires a confident communicator with strong media relations experience, excellent organisational skills, and the ability to think strategically while managing multiple projects simultaneously. Arabic language skills are highly advantageous.

What you'll do:

<ul><li><div>Act as the primary point of contact for assigned clients, delivering high-quality client service and day-to-day account management.</div>
</li>
<li><div>Create and edit high-quality content including press releases, media Q&amp;As, briefing documents, reports, and presentations.</div>
</li>
<li><div>Build and maintain strong media relationships, pitch stories, and identify relevant news hooks aligned with client KPIs.</div>
</li>
<li><div>Support media monitoring, monthly and quarterly reporting, and provide analysis and insights on coverage performance.</div>
</li>
<li><div>Prepare weekly status reports and provide basic-level client counsel and strategic support.</div>
</li>
<li><div>Collaborate with senior team members on account administration, budget awareness, and account profitability.</div>
</li>
<li><div>Contribute to new business research, ideas, and development of pitch decks.</div>
</li>
<li><div>Stay informed on AI tools and best practices, applying them responsibly in line with WPP guidelines.</div>
</li>
</ul>Experience that contributes to success:

<ul><li><div>Proven experience in PR, corporate communications, or media relations, supporting client accounts and campaigns.</div>
</li>
<li><div>Strong writing and editing skills in English across multiple formats; Arabic reading and conversation required, strong Arabic writing a bonus.</div>
</li>
<li><div>Existing media contacts and demonstrated experience pitching to journalists.</div>
</li>
<li><div>Excellent organisation, attention to detail, and ability to manage multiple projects simultaneously.</div>
</li>
<li><div>Strong analytical skills with experience in monitoring, reporting, and performance evaluation.</div>
</li>
<li><div>Confident communicator with strong presentation and interpersonal skills.</div>
</li>
<li><div>Proactive, ambitious team player with the ability to work autonomously and lead by example.</div>
</li>
</ul>#LI-NE1<div>
You belong at Burson:

Our vision is for Burson to be the leading &lsquo;academy company&rsquo; for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today&rsquo;s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At Burson, we&rsquo;re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That&rsquo;s why it&rsquo;s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can&rsquo;t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view&mdash;your talent&mdash;is what makes you a #BursonPerson, and it&rsquo;s how we deliver exceptional results for our clients, together.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we&rsquo;ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
<div>
 this will send any information you add below to Burson. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.</div></div></div>

Senior Account Executive Bilingual - Corporate

Sunberry Fresh 

Job Title: Client Relationship ManagerLocation: Dubai, UAECompany: Sunberry GroupSunberry Group is seeking an experienced Client Relationship Manager to lead drive client retention across our HORECA customer base. This role plays a key part in strengthening long-term client relationships, ensuring service excellence, and supporting sustainable business growth.Key Responsibilities:<ul><li>Manage key customer accounts and drive volume growth through upselling and cross-selling</li><li>Utilize ERP/CRM systems to track customer performance and engagement</li><li>Own and execute client retention strategies across the HORECA portfolio</li><li>Build and maintain strong relationships with restaurant and hospitality clients</li><li>Conduct regular client visits to understand needs, resolve issues, and enhance satisfaction</li><li>Serve as the escalation point for key client and service-related concerns</li><li>Collaborate with Sales and Operations to improve overall client experience</li><li>Analyze churn risks, client feedback, and service gaps, and implement corrective actions</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in the UAE</li><li>Mandatory experience in Hospitality or Restaurant industry</li><li>Proven experience in client retention, account management, or customer success</li><li>Strong experience leading and managing customer care teams</li><li>UAE Driving License with own car (mandatory)</li><li>Excellent communication, leadership, and problem-solving skills</li><li>Ability to work in a fast-paced, high-volume environment</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Opportunity to lead a key function in a growing HORECA-focused company</li><li>Professional, supportive, and performance-driven work environment</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in a similar Client Relationship / Customer Retention role in the UAE? Please describe. </li><li>Do you hold a valid UAE driving license and have your own car?</li><li>What is your expected salary (AED), and notice period?</li></ul>Work Location: In person

Customer Relationship Manager

Hoyam Alzarooni Advocates and Legal Consultants

Business Development Manager &ndash; Client AcquisitionCompany OverviewWe are a specialized professional legal translation and localization firm serving professional and institutional clients across the legal, real estate, banking, and corporate sectors.Our focus is on delivering high-accuracy, reliable, and business-ready translations that meet the practical needs of law firms, financial institutions, developers, and corporations operating in regulated environments.Role SummaryWe are seeking a results-driven Business Development Manager whose primary responsibility is to bring new business to the firm.This role carries direct responsibility for client acquisition, revenue generation, deal closure, and long-term account development. The position is commercially focused and suited to a professional who can independently originate and close B2B business.Key Responsibilities<ul><li>Identify, approach, and onboard new institutional and professional clients</li><li>Generate revenue through direct client acquisition and sales activities</li><li>Build, manage, and convert a strong B2B sales pipeline</li><li>Develop and maintain relationships with:</li></ul>- Law firms and legal departments,- Real estate developers and brokers,- Banks and financial institutions; and- Corporations and corporate service providers.<ul><li>Lead client meetings and commercial discussions</li><li>Prepare, present, and negotiate proposals, pricing, and service agreements</li><li>Close deals and ensure smooth handover to operations</li><li>Achieve agreed monthly and quarterly revenue targets</li><li>Maintain accurate pipeline tracking and performance reporting</li><li>Identify strategic partnerships that support client acquisition and growth</li></ul>Candidate ProfileMandatory Requirements<ul><li>Minimum 4&ndash;6 years of proven experience in business development or B2B sales</li><li>Demonstrated ability to independently bring in new clients and close deals</li><li>Strong background in selling professional services (legal, consulting, translation, compliance, or similar)</li><li>Excellent negotiation, communication, and presentation skills</li><li>Clear commercial mindset with a focus on revenue and results</li></ul>Preferred Qualifications<ul><li>Experience working with law firms, banks, real estate companies, or corporate groups</li><li>Arabic and English fluency</li><li>UAE / GCC market experience and professional network</li></ul>What We Offer<ul><li>Competitive base salary with discretionary performance-based commission</li><li>Clear, revenue-linked incentive structure</li><li>High level of autonomy and responsibility</li><li>Direct impact on business growth and earnings</li></ul>LocationUAE (Hybrid / Flexible)Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>Business development manager or B2B sales manager: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>Work Location: In person

Business Development Manager – Client Acquisition

NÓRA

<div>
 
 
 Start date: Immediately
 
 
 
 
 Location:
 
 Dubai Design District (D3) / Dubai (On-site)
 
 
 
 
 
 
 About N&Oacute;RA
 
 
 
 N&Oacute;RA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.
 
 
 
 
 
 We&rsquo;re hiring an in-person Sales &amp; Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.
 
 
 Key Responsibilities
 <ul>
 <li>
 Host and manage in-person showroom appointments end-to-end
 </li>
 <li>
 Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently
 </li>
 <li>
 Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable)
 </li>
 <li>
 Process returns/exchanges and maintain a return reasons tracker by product/SKU
 </li>
 <li>
 Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests
 </li>
 <li>
 Prepare weekly and monthly trade reports
 </li>
 </ul>
 
 
 
 What You Can Bring
 <ul>
 <li>
 3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment)
 </li>
 <li>
 Arabic is a must (English required)
 </li>
 <li>
 Strong product knowledge and ability to match recommendations to client needs (stylist mindset)
 </li>
 <li>
 Confident working towards sales targets and KPIs
 </li>
 <li>
 Warm, polished, service-first approach with strong discretion
 </li>
 <li>
 Highly organized, proactive, and calm under pressure
 </li>
 <li>
 Proactive follow-ups and strong attention to detail
 </li>
 <li>
 Computer literacy (trackers/reporting; Shopify/POS experience is a plus)
 </li>
 <li>
 Detail-oriented problem solver with a strong sense of urgency
 
 </li>
 </ul>
 What We Offer
 <ul>
 <li>
 Competitive salary + commission (% of sales generated)
 </li>
 <li>
 Opportunity to grow into Head of Client Experience as we scale
 </li>
 <li>
 Visa sponsorship
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Clothing allowance + employee discount
 </li>
 </ul>
 
 
 
 
 
 To apply:
 
 Please send your
 
 CV + cover letter
 
 to
 
 info@noralabel.com
 
 with the subject line:
 
 APPLICATION FOR A SALES &amp; CS MANAGER
 
 
</div>

Sales & Customer Service Manager (Luxury Fashion) - Dubai (Full-time)

Explore 4398+ Client service manager in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.