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client service manager

Zecruiters Jobconnect

<p>Job description</p><p>Manage end-to-end client servicing processes including onboarding, account maintenance, documentation, and client queries.</p><p>Role: BFSI, Investments &amp; Trading - Other</p><p>Industry Type: Financial Services</p><p>Department: BFSI, Investments &amp; Trading</p><p>Employment Type: Full Time, Permanent</p><p>Role Category: BFSI, Investments &amp; Trading - Other</p><p>Education</p><p>UG: Any Graduate</p>

Client Service Manager

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 43552
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 14 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>To ensure expected level of customer service is provided to Priority banking clients. Work collaboratively with internal specialists and Associate Director&rsquo;s to provide appropriate banking services and solutions to meet client&rsquo;s needs.</li></ul>
<ul><li>Validate the IS (Investment Service) action form for various checks in e-BBS (Electronic Branch Banking System) and Finantix to ensure client eligibility.</li></ul>
<ul><li>Validate and ensure necessary approvals are in place for various risk markers.</li></ul>
<ul><li>Validate the Bancassurance application for various checks including e-BBs, CIP (Customer Investment profile).</li></ul>
<ul><li>Coordinate with SAU (Sales Assurance Unit) to fast track the call back to avoid client escalations.</li></ul>
<ul><li>First point of contact for over 70 Priority Banking Relationship Managers for their investment document solutions including Bancassurance.</li></ul>
<ul><li>Validate the BCA (Bancassurance).</li></ul>
<ul><li>Validate the client existing portfolio.</li></ul>
<ul><li>Validate and ensure necessary approvals are in place for various risk markers.</li></ul>
<ul><li>Coordinate with CDD (Client Due Diligence) Operatios and UAE static team on the uplifting of risk markers in order speedup up the approvals and limit loading.
</li></ul></div></div><div></div><div><div><ul><li>Flashing the daily MIS with respective teams and escalate the TAT breach cases.</li><li>Validate the lending documents before submission to Operations for limit loading.</li><li>Follow up for limit loading in order to ensure timely execution of deals.</li><li>Ensure redemption proceeds are settled within timelines by coordinating between Credit, Lending Operations and settlement team.</li><li>Coordinating with UAE Static for risk removals.</li><li>Coordinate with the respective Relationship Manager&rsquo;s to collect the necessary FATCA (Foreign Account Tax Compliance Act) documentations when client appear in the weekly US indicia report.</li></ul>
<ul><li>Manage autorenewals, new BCAs.</li><li>Clearance of excess in accounts for leverages and OD (Overdraft)</li><li>Weekly update on outstanding credit deliverables and constant follow up with RMs</li><li>Chase margin approvals for renewals from authorised delegates</li><li>Refresh memos related to deferrals, outstanding credit cases.</li><li>Circulation of breach letters and status with RMs</li><li>Daily LTV (Loan to Value) and Excess report to ensure portfolio alignment.</li></ul></div></div><div></div><div><div>
</div><div><ul><li>Coordinate with RMs on BCA/ IS Action form/ lending Docs/FATCA/CRS (Common Reporting Standards)/Static Data Update/ CDD status to ensure smooth processing of deals.</li><li>To ensure timely availability of facility letters to RMs</li><li>Weekly meeting with RMs for credit deliverables</li><li>Arranging BCA clinics for new joiners to ensure quality submission.</li><li>Interest and dividend calculations based on client requirement.</li><li>Analyse the customer negative feedback of the investment subscription call backs. Investigate mis-selling allegations with regards to investments and respond to the clients.</li><li>Generating daily MIS report for Senior Management. Respond to client Queries /Relationship Managers queries.</li><li>Lending margin revision exercise based on the client AUM</li></ul></div></div><div></div><div><div><div><b><br>
Qualifications</b></div>
</div><div><ul><li>Experience in handling all Banking Customer Services &amp; Investment Products is preferrablw.</li><li>Strong communication, language and negotiation skills with the ability to influence outcomes.</li><li>Networking &amp; strong inter-personal skills to manage inter-departmental deliverables.</li><li>Proficiency in Computers.</li><li>Adapting to multi-cultural environment.</li><li>Good knowledge of banking practises and regulations is preferrable.</li><li>Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice is preferrable.</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Manage Conduct</li><li>Manage Risk</li><li>Manage People</li><li>Spot Opportunities</li><li>Solve Problems</li><li>Take the Lead</li><li>Build Resilience</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Client Service Manager (UAE Nationals)

<div><div><div><div><div><div><div><div><p>Job ID: 43570
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 5 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The CSM is required to deliver consistent and high-quality service to Private Banking clients including facilitating a smooth working relationship of Front Office teams.</p></div></div><div></div><div><div><div><b><br>
Key Responsibilities</b></div>
</div><div><ul><li>Business Controls: To comply with all applicable money laundering prevention procedures and highlight suspicious activities/behaviour of clients and staff.</li>
<li>Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.</li>
<li>Provide comprehensive client support services to Team Leaders and Relationship Manager in executing a broad range of banking and investment transactions for Private Banking clients. &middot;
</li><li>Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).
</li><li>Handle and resolve day-to-day queries from clients, internal stakeholders on transactional activity, operations, systems, account re-balancing processes.</li>
<li>Support on the completion of sales documentation and related processes and input such information together with deal information into data capture and / or transaction processing systems.
</li><li>Assist with preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.
</li></ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><div><b>
Knowledge / Skills / Experience Required:</b></div>
<ul>
<li>Private Banking experience, preferably in a Client Service role</li>
<li>Solid knowledge of banking practices and associated regulatory requirements</li>
<li>Strong verbal and written communication skills - Mandarin speaking required</li>
<li>Willingness to speak/correspond to clients on a daily basis</li>
<li>Works well within a team of RMs and Client Service Officers</li>
<li>Eagerness to help others within the Client Service team</li>
<li>Ability to work with support functions such as Compliance, Client onboarding Team, Business Risk Management and Operations and focus on working as one bank rather than individual unit</li></ul></div></div><div></div><div><div><div><b><br>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Senior Client Service Manager, Private Bank (Mandarin speaking)

Visualworks Advertising LLC

<p><b>Advertising Client Servicing Manager </b>(BTL Advertising/ Visual Merchandising)</p><p>KBC-Visualworks Advertising LLC, a leading BTL advertising company based in Dubai which is part of KBC CORP, is looking for, a proactive, strategic, and relationship-driven <b>Client Service Manager</b> who can manage some of the leading clients in the market, providing high quality service. This role requires excellent communication skills, a proactive approach, and the ability to resolve client issues efficiently. In this role, you&rsquo;ll act as the primary liaison between our clients and internal teams, ensuring seamless communication, effective project execution, and consistent client satisfaction.<br/><b>Requirements:</b></p><p><b>Key Responsibilities:</b></p><ul><li>Serve as the main point of contact for assigned clients, managing expectations and building trusted relationships.</li><li>Oversee project timelines, budgets, and deliverables to ensure successful campaign execution.</li><li>Translate client goals and briefs into actionable tasks for internal creative and production teams.</li><li>Collaborate closely with internal departments to deliver integrated advertising solutions.</li><li>Identify opportunities for client growth and present strategic recommendations and upsell opportunities.</li><li>Prepare and lead client meetings, presentations, status calls, and performance reviews.</li><li>Monitor campaign performance, generate reports, and suggest optimizations.</li><li>Resolve client issues with speed, empathy, and professionalism.</li><li>Stay up-to-date with industry trends and client market conditions.</li></ul><p><b>Requirements and Qualifications:</b></p><ul><li>Bachelor&rsquo;s or Post Graduate degree in Marketing, Advertising, Communications, or a related field.</li><li>3&ndash;5 years of experience in client service or account management within an BTL production company.</li><li>Proven ability to manage multiple projects and clients simultaneously.</li><li>Strong interpersonal and communication skills, both verbal and written.</li><li>Exceptional organizational and problem-solving abilities.</li></ul><p>Remuneration will be best in the industry. If you are a passionate professional with a knack for client relationships and service excellence, we encourage you to apply and become part of our growing team!</p><p>Job Type: Full-time</p>

Advertising Client Servicing Manager (BTL Advertising/ Visual Merchandising)

Concentrix

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic) <p>Apply Now<p>Job Title:</p>Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)<p>Job Description</p>The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities <p>• Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</p><p>• Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</p><p>• Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements</p><p>• Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</p><p>• Create and maximize relationships with client partners</p><p>• Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</p><p>• Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</p><p>• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</p><p>• Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</p><p>• Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</p><p>• Attend business reviews with the client</p><p>• Handle a team of team leaders</p> Candidate Profile <p>• Bachelor Degree in related field with more than 3 years of experience.</p><p>• Call center experience within real estate sector preferred</p><p>• Bilingual English (B2 + level ) and Arabic speaker .</p><p>• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</p><p>• Work well under pressure and follow through on items to completion while maintaining professional demeanor</p><p>• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</p><p>• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</p><p>• Demonstrated ability to mentor, coach and provide direction to a team of employees</p><p>• Willingness to work a flexible schedule</p> Career Framework Role <p>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p> Disclaimer <p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location:</p>ARE Dubai - Property# BCB2 515, Dubai CommerCity<p>Language Requirements:</p><p>Time Type:</p><p><b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</b></p>Apply Now</p>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

The Cigna Group

<div><h1 class="jobSectionHeader"><b>SME Client Manager</b></h1><h2 class="jobSectionHeader"><b>
Role Overview</b></h2><p>
As an SME Client Manager, you will be responsible for managing a portfolio of small and medium-sized enterprise (SME) clients across the GCC region. This role focuses on delivering exceptional service, resolving complex client issues, and driving business excellence through strategic engagement and proactive account management. You will operate independently, anticipating client needs and identifying opportunities for growth and improvement.<br>
<br>
This position reports to the Head of SME Client Management and is eligible for sales incentive compensation (IC). In International Markets, account size may vary depending on the region.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><ul><li>Own and manage a book of SME clients, ensuring high levels of satisfaction and retention.</li><li>Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.</li><li>Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.</li><li>Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.</li><li>Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.</li><li>Identify and pursue upsell or cross-sell opportunities throughout the year.</li><li>Maintain accurate client records in Salesforce, with a minimum data accuracy target of 98%.</li><li>Work closely with internal stakeholders to deliver seamless service and support.</li></ul></li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h2><ul><li><ul><li>Strong interpersonal, communication, and relationship-building skills.</li><li>Ability to plan ahead, anticipate client needs, and align actions with business goals.</li><li>Skilled in influencing outcomes and negotiating effectively with clients and brokers.</li><li>Capable of resolving complex issues independently and identifying root causes to prevent recurrence.</li><li>Excellent time management, prioritization, and ability to meet tight deadlines.</li><li>Sound knowledge of Microsoft Office (Outlook, Word, Excel) and CRM systems (e.g., Salesforce).</li><li>Understanding of regional compliance requirements and ability to apply them in client interactions.</li><li>Works effectively with internal and external teams to achieve shared goals.</li><li>Demonstrates initiative, ownership, and basic supervisory and coaching capabilities.</li></ul></li></ul><p></p><p><b>
About Cigna Healthcare</b></p><p></p>
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.<p></p><p><i>
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.</i></p><p></p><p><i>
If</i><i> you require reasonable accommodation in completing the online application process, please email: </i><i>SeeYourselfEMEA@cigna.com</i><i> for support. Do not email </i><i>SeeYourselfEMEA@cigna.com</i><i> for an update on your application or to provide your resume as you will not receive a response.</i></p></div>

SME Client Manager

Visa

<div>
 <p>
  Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
  <br/>
  <br/>
 </p>
 <p>
  Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
  <br/>
  <br/>
 </p>
 <p>
  Key Responsibilities:
  <br/>
  <br/>
 </p>
 <p>
  Strategic Leadership &amp; Program Management
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
  </li>
  <li>
   Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.
  </li>
  <li>
   Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
  </li>
  <li>
   Oversee commercialization strategies for bundled services and packaged propositions
  </li>
 </ul>
 <p>
  Client Engagement &amp; Delivery Excellence
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
  </li>
  <li>
   Clarify delivery responsibilities and ensure seamless coordination
  </li>
  <li>
   Lead client success initiatives, upsell strategies, and pilots
  </li>
  <li>
   Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
  </li>
 </ul>
 <p>
  Training &amp; Capability Building
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Design and deliver training programs covering the full professional services menu and implementation best practices
  </li>
  <li>
   Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
  </li>
 </ul>
 <p>
  Operational Oversight &amp; Metrics
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
  </li>
  <li>
   Monitor strategic program performance and lead governance efforts
  </li>
  <li>
   Support staffing and resource planning across service lines and regions
  </li>
 </ul>
 <p>
  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  <u>
   Basic Qualifications:
   <br/>
   <br/>
  </u>
 </p>
 <ul>
  <li>
   10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <u>
   Preferred Qualifications:
   <br/>
   <br/>
  </u>
 </p>
 <ul>
  <li>
   12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  </li>
  <li>
   10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
  </li>
  <li>
   Proven experience in leading cross-functional teams and managing complex client engagements.
  </li>
  <li>
   Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
  </li>
  <li>
   Ability to work in a fast-paced, matrixed environment with global and regional teams.
  </li>
  <li>
   Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
  </li>
  <li>
   Familiarity with AI and Gen AI tools and their application in client services.
  </li>
  <li>
   Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).
  </li>
  <li>
   Functional expertise in learning &amp; development, consultancy/advisory, and capability building
  </li>
  <li>
   Experience in program design and delivery, and B2B sales enablement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
  <br/>
  <br/>
 </p>
</div>


Client Service Professional Services Lead

Explore 9732+ Client service manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.