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customer service representative Jobs in Dubai

customer service representative

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client service representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Customer Service Representative

<div>
 
 
 
 About the Company
 
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 
 
 
 Overview:
 
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 
 
 
 Customer Inquiry Resolution:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 </li>
 </ul>
 
 
 Order Management Support:
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 Orders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 </li>
 </ul>
 
 
 Feedback and Escalation:
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 </li>
 </ul>
 
 
 Database Management:
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 </li>
 </ul>
 
 
 Policy and Product Knowledge:
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
 
 
</div>

Sky Walker Yacht Rental

We are looking for a personable and professional individual to be the first point of contact for our clients and the expert in handling all charter payments. As the face of our company, you will greet guests, manage the front desk, and ensure every financial transaction is handled with precision and discretion. This role is crucial to delivering the seamless, five-star experience our clients expect from a luxury yacht charter service.Key Responsibilities:<ul><li>Front Desk &amp; Reception:</li><li>Greet all clients, visitors, and VIP guests in a warm, friendly, and professional manner.</li><li>Answer, screen, and direct incoming phone calls promptly.</li><li>Manage general email inquiries and office correspondence.</li><li>Maintain a pristine, organized, and welcoming reception area.</li></ul>Payment Processing (Cashier):<ul><li>Accurately and securely process all charter payments using the card machine.</li><li>Handle cash transactions, if applicable, and provide clients with receipts.</li><li>Maintain confidentiality of all financial data.</li><li>Reconcile daily transaction reports.</li></ul>Client Service:<ul><li>Act as the primary point of contact for clients arriving for meetings or charter departures.</li><li>Provide basic information about services and direct detailed inquiries to the correct broker or manager.</li><li>Assist with minor client requests to enhance their experience.</li></ul>Schedule:<ul><li>This role requires flexibility to work shifting schedules, including weekends, early mornings, and evenings, based on the charter boat timetable.</li></ul>Who We Are Looking For (Qualifications):<ul><li>A female candidate with a genuinely pleasant and engaging personality.</li><li>Proven experience as a Receptionist, Front Desk Representative, or similar role, preferably in a luxury hotel, marine, or corporate environment.</li><li>Must have prior experience operating a card machine and handling financial transactions.</li><li>Impeccable personal presentation and professional etiquette.</li><li>Excellent verbal communication skills.</li><li>Strong ability to multitask and maintain composure under pressure.</li><li>High level of discretion and trustworthiness.</li><li>Comfortable with a flexible, shifting schedule.</li></ul>Preferred Qualifications:<ul><li>Experience in the yachting, luxury travel, or high-end hospitality industry.</li><li>Familiarity with office software and phone systems.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you speak any other languages besides English and your mother tongue? If yes, please specify.</li><li>What are your salary expectations for this role?</li><li>Will you now or in the future require visa sponsorship for employment at this company?</li><li>This role requires a flexible shifting schedule, including weekends, early mornings (e.g., 8:00 AM), and late evenings. Can you reliably commit to this type of schedule?</li><li>Do you have professional experience processing customer payments using a card machine (POS terminal)? If yes, please state the number of years/months of experience:</li><li> What is your primary reason for applying to a role in the luxury yacht charter industry?</li><li>If offered the position, what is your earliest possible start date?</li><li>Are you able to commute to our location reliably for a shifting schedule?</li></ul>

Charter Receptionist & Payment Specialist

Cresdata Information Technology

Customer Service Representative &ndash; On-Site (Dubai)Are you passionate about helping customers and solving problems efficiently? We're looking for enthusiastic and dedicated Customer Service Representatives to join our dynamic team in DubaiLocation: Dubai (On-Site)Job Type: Full-timeExperience: 0 &ndash; 2 years (Freshers Encouraged to Apply)Key Responsibilities:1. Handle customer inquiries via phone, chat, and email with professionalism and accuracy2. Assist users with account-related issues including transactions, logins, and verifications3. Resolve complaints by providing appropriate solutions and alternatives within time limits4. Follow communication procedures, guidelines, and policies5. Maintain accurate records of interactions and transactions6. Provide timely feedback to internal teams for continuous improvement7. Ensure high levels of customer satisfaction through exceptional service8. Maintain a thorough understanding of product features and updatesKey Skills &amp; Requirements:1. Strong problem-solving attitude with customer-first approach2. Ability to multitask and work in a fast-paced environment3. Basic knowledge of customer service tools and CRM systems is a plus4. Positive mindset, team spirit, and eagerness to learnWhy Join Us?1. Attractive salary, appraisals &amp; promotions.2. Clear career progression path &ndash; Promotions and higher designations based on performance3. Fast-track your career with future growth opportunities4. Supportive work environment that encourages skill development and innovation5. Be a part of a passionate team bringing the best to the tableJob Type: Full-timePay: AED2,000.00 - AED4,000.00 per month

House Masters Real Estate

Job description:We are looking for a motivated and persuasive Tele Sales Representative to join our growing sales team.Key Responsibilities<ul><li>Make outbound calls to prospective and existing customers.</li><li>Present, promote, and sell products/services using persuasive communication.</li><li>Understand customer needs and recommend suitable solutions.</li><li>Maintain customer records and track sales activities in CRM.</li><li>Meet and exceed sales targets and KPIs.</li><li>Handle objections professionally and close deals effectively.</li></ul>Requirements<ul><li>Proven experience in tele sales, customer service, or a similar role.</li><li>Excellent verbal communication and negotiation skills.</li><li>Strong sales drive and target-oriented mindset.</li><li>Basic computer knowledge.</li><li>High school diploma or equivalent; additional qualifications are a plus.</li></ul>What We Offer<ul><li>Competitive basic salary + attractive commission structure.</li><li>Training and career development opportunities.</li><li>Supportive team environment.</li><li>Flexible work arrangements (if applicable).</li><li>Incentives, bonuses, and rewards for top performers.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English / Hindi / Arabic (Required)</li></ul>

Cloud Genny

*<ul><li>Handle a high volume of inbound and outbound customer calls in a professional and efficient manner.</li><li>Manage and nurture client relationships through regular communication, understanding their needs, and providing tailored solutions.</li><li>Effectively communicate Cloud Genny's product and service offerings to potential and existing clients.</li><li>Identify sales opportunities and actively work towards achieving individual and team sales targets.</li><li>Resolve customer inquiries, complaints, and issues promptly and courteously, escalating complex matters when necessary.</li><li>Maintain accurate and up-to-date customer records in the CRM system.</li><li>Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.</li><li>Stay informed about industry trends, competitor activities, and Cloud Genny's product updates.</li></ul>Requirements:<ul><li>Native or near-native fluency in Arabic is essential.</li><li>Excellent verbal and written communication skills in both English and Arabic.</li><li>Demonstrated ability to handle challenging client situations with professionalism and empathy.</li><li>Proficiency in using CRM software and other sales tools.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthApplication Question(s):<ul><li>Are you willing to work on-site?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service : 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

UNO Capital

Customer Relations ExecutiveAbout UNO CapitalAt UNO Capital, we are a leading authority in Citizenship by Investment and Residency by Investment programs, headquartered in the vibrant city of Dubai, United Arab Emirates. Our mission is to empower high-net-worth individuals and families to achieve global mobility, financial flexibility, and lasting security through expertly curated citizenship and residency solutions. Representing prestigious programs in countries such as Antigua &amp; Barbuda, Dominica, Saint Kitts &amp; Nevis, Portugal, Greece, and beyond, we provide seamless access to visa-free travel, wealth optimization, and familial stability with investment opportunities starting at USD 130,000. Join our dynamic, client-centric team and play a pivotal role in transforming lives through global citizenship.Position OverviewWe are seeking a dedicated and professional Customer Relations Executive to join UNO Capital&rsquo;s esteemed team. This multifaceted role combines exceptional client service, administrative support, and sales acumen within the exciting Citizenship by Investment industry. As the first point of contact for our valued clients, you will deliver outstanding experiences, provide administrative support to our Director, and contribute to our sales initiatives. If you are an organized, articulate, and motivated individual passionate about building meaningful client relationships, we invite you to join us in shaping brighter futures.Key Responsibilities<ul><li>Client Engagement via Phone: Efficiently handle incoming client inquiries, providing detailed information about our Citizenship by Investment and Residency programs, qualifying leads, and directing calls to the appropriate team members to ensure a seamless client experience.</li><li>Reception Management: Serve as the welcoming face of UNO Capital, greeting visitors, maintaining a professional and organized front office, managing mail and deliveries, and ensuring smooth daily operations at our Dubai headquarters.</li><li>Administrative Support for the Director: Provide part-time secretarial support to the Director, including scheduling meetings, managing calendars, drafting correspondence, and organizing documents to enhance executive efficiency.</li><li>Sales Initiatives: Proactively conduct outbound sales calls to engage prospective clients, promote our investment programs, follow up on leads, and collaborate with the team to drive business growth and achieve sales targets.</li><li>Team Collaboration: Work closely with colleagues to uphold UNO Capital&rsquo;s commitment to exceptional client service and contribute to a cohesive, high-performing office environment.</li></ul>Qualifications and Skills<ul><li>Proven experience in customer service, reception, or administrative roles; prior experience in sales or the investment/immigration industry is highly advantageous.</li><li>Outstanding communication and interpersonal skills, with a natural ability to build rapport with a diverse, international clientele.</li><li>Fluency in English or Russian (written and verbal); proficiency in an additional language (e.g., Arabic or Mandarin) is a strong asset, with a preference for native Russian speakers to serve our global client base.</li><li>Exceptional organizational and multitasking skills, with a keen eye for detail and a professional demeanor.</li><li>Proficiency in Microsoft Office Suite and familiarity with CRM tools.</li><li>Ability to thrive both independently and collaboratively in a fast-paced, dynamic environment.</li></ul>Work Schedule and Location<ul><li>Schedule: Full-time, Monday through Friday, 9:00 AM to 5:00 PM.</li><li>Location: On-site at our modern office in The Onyx Tower 2, The Greens, Dubai, UAE.</li></ul>Why Join UNO Capital?<ul><li>Competitive Compensation: Enjoy a competitive salary and comprehensive benefits package tailored to reward your contributions.</li><li>Career Growth: Unlock opportunities for professional development in the fast-growing global mobility and investment sector.</li><li>Supportive Culture: Thrive in a collaborative, innovative, and client-focused work environment that values your unique talents.</li><li>Meaningful Impact: Make a difference by helping clients achieve their dreams of global citizenship and financial freedom.</li></ul>How to ApplyIf you are passionate about delivering exceptional client experiences and eager to contribute to UNO Capital&rsquo;s mission, we would love to hear from you. Please submit your resume and a tailored cover letter to s.t.michael@uno-capital.com. For more information about our company and services, visit www.uno-capital.com.UNO Capital is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Customer Relations Executive

Explore 3588+ Client service representative in Dubai this October. Find roles across top companies and apply now to boost your career.

3588 client service representative jobs IN Dubai

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Customer Relations Executive