client service representative

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Customer Service Representative

ibex.digital

<div>
 
 Job Overview
 
 
 
 The Client Services Representative (CSR) is responsible for delivering high-quality client support across calls, cases, and proactive outreach initiatives. This role serves as the primary point of contact for client interactions including welcome calls, inbound and missed calls, delinquent account outreach, and special operational projects. The CSR is expected to communicate clearly, concisely, and professionally in English, while demonstrating strong problem-solving skills and the ability to manage multiple priorities within defined service standards. Reporting directly to the Team Lead, the CSR collaborates closely with the SME for operational guidance and the Team Coach for performance development.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for calls, follow-ups, and account outreach
 </li>
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 Manage and resolve assigned cases with timely, professional communication
 </li>
 <li>
 Maintain accurate documentation, case tracking, and proper classification
 </li>
 <li>
 Communicate clearly and professionally, adapting tone to client needs
 </li>
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 Meet SLAs, KPIs, QA standards, and maintain strong CSAT performance
 </li>
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 Apply critical thinking to identify issues and provide effective solutions
 </li>
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 Escalate complex or out-of-scope cases appropriately to SMEs
 </li>
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 Contribute to operational initiatives, campaigns, and retention efforts
 </li>
 <li>
 Adapt to changing priorities while maintaining performance standards
 </li>
 <li>
 Actively participate in coaching, apply feedback, and demonstrate continuous improvement
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in client service/support with strong English communication (verbal &amp; written)
 </li>
 <li>
 Proven ability to multitask efficiently in a structured, fast-paced environment
 </li>
 <li>
 Strong problem-solving, critical thinking, and case ownership skills
 </li>
 <li>
 Accountability for meeting SLAs, KPIs, and delivering effective resolutions
 </li>
 <li>
 High adaptability to changing priorities and evolving projects
 </li>
 <li>
 Commitment to accurate documentation and process compliance
 </li>
 <li>
 Professional, coachable mindset with a focus on continuous learning and growth
 </li>
 <li>
 Excellence in client communication and maintaining service quality
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Client Services Representative

Reconnect first private limited

Job Opening: Client Service ManagerAre you passionate about client service? Do you thrive in a fast-paced environment? Reconnect First Pvt Ltd seeking a Client Service Manager to join our team in Karachi!Responsibilities:- Assist in managing day-to-day customer service operations.- Handle client inquiries and resolve issues promptly.- Call and email clients.- Support the team in delivering exceptional service standards.- Collaborate with various departments to improve client experience.Requirements:- Bachelor's degree in BBA Marketing or Mass Communication.- Proficiency in Microsoft Office (Word, Excel, PowerPoint).- 1 to 2 years of experience in client service or related fields.- Strong communication and problem-solving skills.- Ability to multitask and work effectively under pressure.Location: Karachi, PakistanCompetitive SalaryIf you're ready to take on this exciting opportunity, send your resume and cover letter to careers@reconnectfirst.com.pk Join us in delivering top-notch client service!Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>client service: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Client Services Manager

SNS Shipping Agency

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our logistics team. The ideal candidate will act as the primary point of contact for clients, ensuring smooth communication, timely shipment updates, and effective resolution of customer inquiries related to transportation and delivery services.Key Responsibilities:<ul><li>Serve as the first point of contact for customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding shipment status, delays, and delivery schedules</li><li>Coordinate with operations, warehouse, and transport teams to ensure timely deliveries</li><li>Handle customer complaints and resolve issues efficiently and professionally</li><li>Maintain records of customer interactions, transactions, and feedback</li><li>Assist in documentation related to shipping, billing, and logistics processes</li><li>Build and maintain strong relationships with clients to ensure satisfaction and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent experience</li><li>Freshers Can also apply</li><li>Proven experience in customer service, preferably in logistics or supply chain</li><li>Strong communication and problem-solving skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks</li><li>Proficiency in MS Office and CRM systems</li></ul>Job Type: Full-timeWork Location: In person

Brainiax It Solutions

Hiring Female CSR (Customer Service Representative) &ndash; Remote WorkWe Are Hiring Female CSRs (Work From Home) USA-Based Call Center Project Motor Vehicle Accident (MVA) VerificationJob Description:We are looking for confident and professional female Customer Service Representatives for a USA-based MVA verification campaign. This is a work-from-home opportunity.Key Responsibilities:<ul><li>Make outbound calls to individuals in the USA who were recently involved in motor vehicle accidents.</li><li>Professionally verify accident-related details.</li><li>Collect accurate and complete information to support legal procedures</li><li>Maintain high call quality and ensure data accuracy.</li><li>Follow scripts and compliance guidelines strictly.</li></ul>Requirements:<ul><li>Excellent English communication skills.</li><li>Strong active listening skills</li><li>Bachelor&rsquo;s degree in any subject.</li><li>Night shift: 7:45 PM &ndash; 6:00AM (USA shift)</li><li>Laptop with stable internet connection and electricity backup.</li><li>Freshers and experienced both candidates can apply</li><li>Professional attitude and call handling skills.</li><li>Basic computer knowledge</li><li>Must be punctual, responsible and committed to work.</li><li>Ability to work independently from home.</li></ul>Job Timing:<ul><li>Night Shift: 7:45 PM &ndash; 6:00AM (USA Shift)</li><li>Starting from PKR 25,000/- to 35,000Sales bonuses and punctuality incentives</li></ul>How to Apply:<ul><li>Share your Updated CV on our whatsapp number and For Remote job without a CV we will not conduct an interview.</li><li>Once submitted Cv kindly wait for our call.</li><li>kindly share your cv on our whatsapp number +92 347 5458051</li></ul>and be available to receive our call for an interview between 7:00 PM and 6:00 AM. Please wait for our call during this time. Thank you.Whatsapp Number: ++92 347 5458051Office Address:Brainiax Communications , Ground Floor, Burj-ul-Noor Plaza Shamsabad, RawalpindiJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: Remote

Hiring Female CSR for Remote Work

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a &ldquo;Customer Support Representative for international campaign&rdquo;. The ideal candidate must be capable of maintaining a good relationship with customers. The target is to ensure excellent service grades, respond efficiently to customer inquiries, and maintain high customer satisfaction<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; needs</li><li>Refer issues and questions to managers if necessary</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years in customer service (not sales)</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service is a must</li></ul>Timing : overnight or night shift Location: Gulshan e Iqbal Salary: 40k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service/ CSR

AlGhafoor Group

Receptionist Required (Female)We are hiring a Receptionist for our office located in North Nazimabad Block A (Karachi).Requirements:<ul><li>Minimum 1 year of experience (2 years preferred)</li><li>Strong communication &amp; client dealing skills</li><li>Ability to handle and engage clients professionally</li><li>Presentable personality with a confident attitude</li><li>Must be camera-friendly and comfortable in videos/content</li><li>Well-groomed with a good sense of professional dressing (formal/smart attire like suits, etc.)</li><li>Responsible, organized, and able to manage front desk operations efficiently</li></ul>Salary Package: PKR 30,000 &ndash; 35,000 (based on experience)Location: North Nazimabad Block A, KarachiHow to Apply: Send your CV via WhatsApp: 03197599441Only serious candidates apply.Ask for changesCtrlKTextAsk for changesCtrlKTextAsk for changesCtrlKTextAsk for chJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Receptionist (Female)

Explore 922+ Client service representative in Karachi this April. Find roles across top companies and apply now to boost your career.

922 client service representative jobs In Karachi

Customer Service Representative

Client Services Representative

Client Services Manager

Customer Service Representative

Hiring Female CSR for Remote Work

Customer Service/ CSR

Receptionist (Female)