customer service associate – no sales, positive team

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customer service associate – no sales, positive team Jobs in Karachi

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client service representative

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><div><div> 
Job Overview</div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div>
Essential Functions</div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div>
Qualifications</div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure high levels of customer satisfaction.Role Includes:<ul><li>Handle calls, messages, and emails</li><li>Resolve client issues promptly</li><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li><li>Flexible hours</li><li>Skill-building workshops</li><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Associate – No Sales, Positive Team

ibex

<div>
 
 
 Job Summary
 
 
 
 ibex, on behalf of its
 
 Global client
 
 , is seeking a
 
 Customer Service Representative
 
 for a
 
 night-shift role
 
 . This is a
 
 client-facing position
 
 responsible for delivering a
 
 premium customer experience
 
 through inbound call management. Shift timings are
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 , with
 
 rotational days off.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1&ndash;2 years of experience
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 night shifts
 
 (
 
 7:00 PM &ndash; 4:00 AM
 
 or
 
 8:00 PM &ndash; 5:00 AM
 
 ) with
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

Customer Service Representative - Global Account

IBEX Global

This is a full-time on-site role located in Karachi Main shah re faisal. All we need a candidate having proficiency in English speaking skills.The Customer Service Representative will be responsible for handling customer inquiries, resolving problems, providing information, processing orders, and interacting with customers via various channels such as phone, email, and chat.Customer Service Representatives, Customer Support, and Customer Service skillsCustomer Satisfaction, and Customer Experience skillsExcellent interpersonal and communication skillsAbility to multitask and work in a fast-paced environmentStrong problem-solving and decision-making skillsExperience with CRM software and other customer service tools is a plusRelevant skills and qualifications for this role may include proficiency in English Language, prior experience in a customer service role, and knowledge of the industry or product being served.Job Types: Full-time, ContractPay: 90k to 115k per monthJob Types: Full-time. Location:KarachiPay:90,000 to Rs115,000.00 per monthJob Types: Full-time, FresherPay: Up to Rs115,000.00 per monthApplication Question(s):<ul><li>Are you a student?</li><li>Can you speak in english frequently?</li><li>Can you work in night shifts with transpor facility given by comapany?</li></ul>Work Location: In person

International Customer Service Representative

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure high levels of customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE-FRESH CANDIDATES

TradeWheel.com

Quality Assurance Representative (B2B Platform)We are hiring a detail-oriented Quality Assurance Representative to join our Quality Assurance team. This opportunity is ideal for fresh graduates or candidates with up to 6 months of experience who are eager to grow in a fast-paced B2B digital platform environment.Key Responsibilities<ul><li>Conduct quality checks and basic audits on platform processes and customer interactions</li><li>Monitor service standards and report gaps to the Quality Manager</li><li>Coordinate with Operations, Customer Support &amp; Product teams</li></ul>&middot; Review client feedback and support process improvements&middot; Maintain QA documentation and assist in internal training sessionsRequirements&middot; Bachelor&rsquo;s degree (relevant field preferred)&middot; Fresh graduate or up to 6 months of QA / Operations / Support experience&middot; Strong attention to detail and analytical thinking&middot; Good communication and teamwork skills&middot; Basic proficiency in MS Office (especially Excel)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Quality Assurance Representative

1AZ0 Marketing (Pvt) Ltd.

We are offering lucrative compensation package, Come and work with us, if you are: ✓ An Intermediate/O Level Graduate. ✓ Fluent in English. ✓ Fresh/Experience. ✓ Young, Energetic, Confident and Dynamic. ✓ Able to work with flexible timings. ✓ Able to communicate with friendly manner.<ul><li>Basic Salary upto 40k</li><li>Daily, Weekly and Monthly Commission.</li><li>Competitive Benefits.</li></ul>&radic; Location: Karachi.If you are looking for a career kick-start that will pay you well, both financially and with skills.Job Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

CSR (Customer Service Representatives)

Explore 587+ Client service representative in Karachi this February. Find roles across top companies and apply now to boost your career.