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client service representative

Ochre Clothing

<p>We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.</p><p><b>Key Responsibilities Customer Support</b></p><ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul><p><b>Order Management</b></p><ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul><p><b>Sales Support</b></p><ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul><p><b>Social Media &amp; Chat Management</b></p><ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul><p><b>Customer Satisfaction</b></p><ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul><p><b>Skills</b></p><ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Serive (CSR)

Bureau Veritas

<div><div><div><div><div><div><p><b>Position Details</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Position</b></li></ul><br>
</div></div></div></div><div><p>P&amp;U Electrical Testing &amp; Atex Team Lead</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Office / Department</b></li></ul><br>
</div></div></div></div><div><p>Power &amp; Utilities (P&amp;U) &ndash; Electrical Testing</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Reporting to</b></li></ul><br>
</div></div></div></div><div><p>Head of Power &amp; Utilities &ndash; Industry Pakistan</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Key Working Relationship</b></li></ul><br>
</div></div></div></div><div><p>P&amp;U Division Head, BD, Clients (P&amp;U, O&amp;G, Non- Energy)</p><br>
</div></div><br>
<div><div><p><b>Minimum Required Qualifications</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Specialty<br>
</b></li></ul></div></div></div></div><div><p>Advance Electrical Testing (PD , SFRA, VLF, DRA, C&amp;DF) &amp; IEC Ex CoPc</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Education</b></li></ul><br>
</div></div></div></div><div><div>BE Electrical</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Training</b></li></ul><br>
</div></div></div></div><div><p>IEC Ex Certified</p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Technical knowledge</b></li></ul><br>
</div></div></div></div><div><div>IEC / IEEE / NETA standards, Hands on experience in Primary Assets Testing, Hands on Experience in ATEX (IEC Ex).</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Experience</b></li></ul><br>
</div></div></div></div><div><p>5 years</p><br>
</div></div><br>
<div><div><p><b>Responsibilities / Authorities / Accountabilities</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Primary Functions</b></li></ul>
</div></div></div></div><div><ul><li>Lead and manage execution of electrical testing and inspection projects across P&amp;U sector</li>
<li>Ensure project delivery within timelines, budget, and quality requirements</li>
<li>Review and approve testing procedures, method statements, and reports</li>
<li>Interface with clients for technical discussions and project coordination</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Technical Expertise</b></li></ul><br>
</div></div></div></div><div><div>Perform and supervise:</div>
<ul><li>Transformer testing (TTR, WR, SFRA, IR, C&amp;DF)</li>
<li>MV/LV motor &amp; generator testing (IR, WR, PD, MCSA, MCA)</li>
<li>Protection relay testing and commissioning</li>
<li>Circuit breaker testing (timing, contact resistance, functional checks)</li>
<li>Cable testing (VLF, PD diagnostics)</li>
</ul><div>Conduct advanced diagnostics:</div>
<ul><li>Partial discharge monitoring, VLF , DRA measurements</li>
<li>Condition monitoring and failure analysis</li>
</ul><div>Utilize testing equipment such as Omicron (CPC100, CMC356, MPD600), Megger, Fluke, etc.</div><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Business Requirements</b></li></ul><br>
</div></div></div></div><div><p>Support business development through:</p>
<ul><li>Technical proposals and solution design</li>
<li>Client engagement and presentations</li>
<li>Identify opportunities for new service lines (e.g., MCA/MSCA, PD monitoring, ATEX inspections)</li>
<li>Ensure optimal utilization of manpower and equipment</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Self Management</b></li></ul>
</div></div></div></div><div><ul><li>Demonstrate leadership, accountability, and decision-making</li>
<li>Manage multiple projects simultaneously</li>
<li>Maintain high level of documentation and reporting accuracy</li>
<li>Mentor and develop junior engineers and technicians</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Customer Focus</b></li></ul>
</div></div></div></div><div><ul><li>Maintain strong client relationships</li>
<li>Deliver high-quality reports and technical recommendations</li>
<li>Ensure responsiveness to client requirements and site conditions</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>HSE Requirements</b></li></ul>
</div></div></div></div><div><ul><li>Comply at all times with all applicable legal requirements, BV HSE Policies, procedures and practices.</li>
<li>Maintain personal work areas tidy and hazard free and report any deviation/fault/hazard immediately to the location manager/line manager/HSE Representative</li>
<li>Report immediately to HSE Representative any newly identified hazard and participate in devising suitable operational control to eliminate/minimize the pertinent risk.</li>
<li>Report immediately to HSE Representative any HSE incident and cooperate in investigation</li>
<li>Reporting all incidents and taking action whenever they see an unsafe act or condition</li>
<li>Take care of your own health and safety and that of people who may be affected by what you do (or do not do).</li>
<li>Co-operate with others on health and safety, and not interfere with, or misuse, anything provided for your health, safety or welfare.</li><br>
</ul></div></div><br>
<div><div><p><b>Performance Monitoring</b></p><br>
</div></div><br>
<div><div><div><div><div><ul><li><b>Continual Development</b></li></ul>
</div></div></div></div><div><ul><li>Stay updated with latest testing technologies and standards</li>
<li>Pursue advanced certifications (IEC, IEEE, ATEX, condition monitoring)</li>
<li>Enhance leadership and project management capabilities</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>KPI&rsquo;s</b></li></ul>
</div></div></div></div><div><ul><li>Project execution within schedule and budget</li>
<li>Quality and accuracy of testing reports</li>
<li>Client satisfaction and repeat business</li>
<li>Team productivity and utilization</li>
<li>HSE compliance and zero incidents</li>
<li>Revenue contribution and project margins</li><br>
</ul></div></div><br>
<div><div><div><div><div><ul><li><b>Monitored By</b></li></ul><br>
</div></div></div></div><div><p>Head P&amp;U/ Head of Industry Pakistan</p></div></div></div></div></div></div><p></p>

P&U Electrical Testing & Atex Team Lead

Shispare

<p>Shispare is looking for a highly motivated and results-driven <b>Senior Growth Executive</b> to drive business growth through lead generation, client acquisition, relationship management, and marketing initiatives.</p><p>As a key representative of the company, you will act as the face of Shispare in client interactions, networking events, and business discussions. You will be responsible for identifying new business opportunities, building a strong sales pipeline, supporting marketing efforts, and contributing directly to revenue growth.</p><p>This role is ideal for someone who enjoys connecting with people, building relationships, and creating opportunities that translate into business growth.</p><p><b>Key Responsibilities</b><br/><b>1- Business Development &amp; Sales:</b></p><ul><li>Identify and generate new business opportunities through networking, outreach, referrals, events, and digital channels.</li><li>Build and maintain a strong pipeline of prospective clients.</li><li>Conduct discovery calls, client meetings, presentations, and follow-ups.</li><li>Qualify leads and convert them into business opportunities.</li><li>Support and participate in proposal preparation, negotiations, and deal closures.</li><li>Develop and maintain long-term relationships with clients and partners.</li></ul><p><b>2- Marketing &amp; Growth:</b></p><ul><li>Support the marketing team and execute growth and marketing initiatives to increase brand awareness and lead generation.</li><li>Collaborate with internal teams to create and promote marketing campaigns.</li><li>Identify new channels and strategies for acquiring potential customers.</li><li>Represent Shispare at industry events, conferences, webinars, and networking opportunities.</li><li>Contribute ideas and initiatives to strengthen the company's market presence.</li></ul><p><b>3- Relationship Management:</b></p><ul><li>Act as a professional ambassador for Shispare.</li><li>Ensure a smooth transition from lead generation to client onboarding.</li><li>Coordinate with technical, HR, and operations teams to deliver an excellent client experience.</li><li>Maintain regular communication with prospects and existing clients.</li></ul><p><b>4- Reporting &amp; Performance:</b></p><ul><li>Maintain accurate records of leads, opportunities, and sales activities in CRM tools.</li><li>Track and report on growth metrics, sales activities, and business development efforts.</li><li>Meet or exceed monthly and quarterly growth, lead generation, and revenue targets.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration, Marketing, Sales, or a related field.</li><li>3+ years of experience in business development, sales, marketing, client acquisition, or a similar growth-focused role.</li><li>Strong communication, presentation, and negotiation skills.</li><li>Confidence in client-facing interactions and relationship building.</li><li>Understanding of lead generation, sales funnels, and digital marketing concepts.</li><li>Ability to work independently and take ownership of growth initiatives.</li><li>Experience in the IT, software services, or technology industry will be a plus.</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li>Competitive fixed salary</li><li>Commission on successful sales closures</li><li>Performance-based incentives linked to business growth and revenue targets</li><li>Opportunity to work closely with leadership and contribute directly to company growth</li></ul><p>Application Question(s):</p><ul><li>Kindly quote your current and expected salary.</li><li>How many years of relevant experience do you have?</li></ul><p>Work Location: Hybrid remote in Karachi</p>

Sr. Growth Executive

SQUAD INTERNATIONAL

<p>Squad International is actively seeking ambitious and results-driven professionals for the position of <b>International Sales Representative &ndash; Auto Trade (Caribbean Market)</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and maintain relationships with dealers and buyers across the Caribbean market.</li><li>Promote and sell Japanese used vehicles to international clients.</li><li>Generate leads, conduct follow-ups, and close sales deals.</li><li>Handle customer inquiries and provide exceptional client support.</li><li>Achieve monthly sales targets and contribute to business growth.</li><li>Coordinate with internal departments to ensure smooth transaction processing.</li></ul><p><b>Requirements:</b></p><ul><li>Strong English communication and negotiation skills.</li><li>Previous experience in International Sales, Auto Trade, or Business Development is preferred.</li><li>Knowledge of Japanese vehicle auctions and export procedures will be an added advantage.</li><li>Self-motivated, target-driven, and confident personality.</li><li>Caribbean market experience is highly preferred.</li></ul><p><b>What We Offer:</b><br/>✔ Competitive Basic Salary<br/>✔ Attractive Commission Structure<br/>✔ Performance-Based Incentives<br/>✔ Attendance Allowance<br/>✔ Career Growth Opportunities<br/>✔ Professional Working Environment</p><p>Pay: Rs50,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

International Sales Representative – Auto Trade (Caribbean Market)

Resource Linked Private Limited

<p><b>Job description:</b></p><p>Resource Linked&ndash; Retail Position</p><p>Job Type: Full-Time</p><p>Working Days: 6 Days a Week</p><p>Locations: Saddar, Karachi, Pakistan</p><p>JOB POSITION: Retail Sales Representative</p><p>Job Overview</p><p>Resource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.</p><p>Responsibilities</p><ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul><p>Requirements</p><ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul><p>Salary &amp; Incentives</p><ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul><p>Apply at: hr@resourcelinked.com</p><p>Subject line: Retail Sales Representative-Karachi</p><p>Work Location: In person</p>

Retail Sales Representative

Collabrains PVT LTD

<p><b>Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; Karachi</b></p><p>Brand Republic is hiring confident and customer-focused <b>Inbound Sales Representatives</b> to join our growing sales team. The ideal candidate will be responsible for handling <b>international inbound calls</b>, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.</p><p>If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.</p><p>Job Details</p><ul><li><b>Position:</b> Inbound Sales Representative</li><li><b>Experience Required:</b> 1&ndash;2 Years (Preferred)</li><li><b>Location:</b> P.E.C.H.S Block 06, Karachi</li><li><b>Shift Timings:</b></li><li><b>3:00 PM &ndash; 12:00 AM</b></li><li><b>6:00 PM &ndash; 3:00 AM</b></li><li><b>Job Type:</b> Full-Time (On-Site)</li></ul><p>Key Responsibilities</p><ul><li>Handle <b>international inbound customer calls</b> professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul><p>Required Skills</p><ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul><p>Preferred Qualifications</p><ul><li>Experience in <b>Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</b></li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul><p>What We Offer</p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul><p>Work Location: In person</p>

Inbound Sales Representative | Full-Time | On-Site

TechoMatrix

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  TechoMatrix is looking for a results-driven B2B Sales Development Representative with 2&ndash;4 years of experience in outbound sales and lead generation. This role focuses on prospecting, qualifying, nurturing leads, and building pipeline opportunities across North America, working closely with Sales and Business Development teams to support revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Responsibilities:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Drive outbound lead generation activities across North America (U.S. &amp; Canada) and EMEA through strategic prospecting and outreach.&nbsp;
  </li>
  <li>
   Research and identify target companies and key decision-makers based on defined ICPs.&nbsp;
  </li>
  <li>
   Execute outreach campaigns via email, LinkedIn, and LinkedIn Sales Navigator to generate opportunities and schedule meetings.&nbsp;
  </li>
  <li>
   Manage structured outreach sequences, including emails, calls, and follow-ups.&nbsp;
  </li>
  <li>
   Engage with ICPs and map stakeholders such as CEOs, CTOs, CISOs, CMOs, and Engineering Leaders.&nbsp;
  </li>
  <li>
   Qualify inbound and outbound prospects using BANT/MEDDICC-light frameworks before handoff.&nbsp;
  </li>
  <li>
   Nurture cold and unresponsive leads through consistent follow-up activities.&nbsp;
  </li>
  <li>
   Schedule 2&ndash;3 qualified discovery meetings daily for Account Executives and Sales Managers.&nbsp;
  </li>
  <li>
   Maintain a healthy pipeline of Sales Qualified Leads (SQLs) and achieve monthly targets for assigned regions.&nbsp;
  </li>
  <li>
   Build strong knowledge of TechoMatrix services, solutions, and target markets.&nbsp;
  </li>
  <li>
   Keep CRM records updated and monitor outreach, conversion, and pipeline performance metrics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Requirements:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Sales, Marketing, or a related discipline.
  </li>
  <li>
   2&ndash;4 years of experience in Sales Development, Inside Sales, or B2B client-facing roles
  </li>
  <li>
   Demonstrated success in outbound prospecting, lead qualification, and pipeline generation.
  </li>
  <li>
   Excellent verbal and written English communication skills aligned with U.S. business standards.
  </li>
  <li>
   Experience using CRM platforms such as Salesforce, HubSpot, or Pipedrive.
  </li>
  <li>
   Hands-on experience with prospecting tools including LinkedIn Sales Navigator, ZoomInfo, Apollo, Instantly, and Clay.
  </li>
  <li>
   Background in technology, software, IT services, or IT security sales is highly preferred.
  </li>
  <li>
   Understanding of North American and EMEA sales processes, buyer personas, and decision-making structures.
  </li>
  <li>
   Strong hunter mindset with persistence, objection handling skills, and a proactive approach to outreach.
  </li>
  <li>
   Highly organized with strong time management, CRM discipline, and KPI-driven execution.
  </li>
  <li>
   Familiarity with enterprise buying behavior, procurement processes, and longer B2B sales cycles.
  </li>
  <li>
   Customer-focused, relationship-oriented, and motivated to grow into advanced sales roles.
  </li>
 </ul>
</div>


Sales Development Representative

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