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client services manager ecommerce saas

Revley

<div>
 <strong>
  About the company:
  <br/>
  <br/>
 </strong>
 Revley operates at the
 <strong>
  intersection of SaaS, fintech, and performance-driven eCommerce
 </strong>
 . The company works with
 <strong>
  high-growth and enterprise-level brands
 </strong>
 and is focused on
 <strong>
  building a single, unified revenue engine across sales, growth, client success, and payments
 </strong>
 &mdash; removing silos and helping merchants scale faster with less operational friction.
 <br/>
 <br/>
 👨&zwj;💻
 <strong>
  Together we:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help eCommerce brands accelerate revenue growth through scalable systems and data-driven operations
  </li>
  <li>
   Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
  </li>
  <li>
   Find, hire, and empower exceptional people who elevate client experience and business performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  💻 What We Want You To Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deeply learn Revley's product suite, services, and value proposition
  </li>
  <li>
   Build and own the internal CRM system to track all clients, stages, and interactions
  </li>
  <li>
   Design and implement a structured enterprise client onboarding flow
  </li>
  <li>
   Create scalable client service systems, processes, and playbooks
  </li>
  <li>
   Systemize all repeatable workflows into clear SOPs
  </li>
  <li>
   Build, train, and manage the Client Services team
  </li>
  <li>
   Own client experience across onboarding, delivery, ongoing success, and retention
  </li>
  <li>
   Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
  </li>
  <li>
   Act as the voice of the customer internally and drive continuous improvement
  </li>
  <li>
   Oversee integrations with payment processors, gateways, and third-party tools (for example CRMs, subscription systems, analytics tools)
  </li>
  <li>
   Define technical onboarding checklists and success criteria for different client segments
  </li>
  <li>
   Act as the primary escalation point for complex technical or platform-related client issues
  </li>
  <li>
   Define SLAs, response time standards, and incident communication processes for enterprise clients
  </li>
  <li>
   Support pre-sales by contributing to technical discovery calls and solution design for complex accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  🤝 You're Perfect If You Have/Are...
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 - 3 years experience leading Client Success, Account Management, or Customer Operations in SaaS, fintech, eCommerce or payment processing
  </li>
  <li>
   Experience working with enterprise or high-growth B2B clients
  </li>
  <li>
   Excellent written and verbal English communication skills
  </li>
  <li>
   Strong leadership skills with a hands-on, builder mindset
  </li>
  <li>
   Highly organized and process-oriented
  </li>
  <li>
   Comfortable designing systems, workflows, and SOPs from scratch
  </li>
  <li>
   Digitally savvy and able to learn complex platforms quickly
  </li>
  <li>
   Experience with CRMs, onboarding flows, and client lifecycle management
  </li>
  <li>
   Able to work cross-functionally with Product, Sales, and Technical teams
  </li>
  <li>
   Calm under pressure, structured in thinking, and strong at prioritization
  </li>
  <li>
   A strong ownership mindset with a desire to build and scale teams
  </li>
  <li>
   Experience working with SaaS platforms that involve payments, billing, subscriptions, or fintech infrastructure
  </li>
  <li>
   Comfortable discussing technical concepts with engineers and translating them into business outcomes for clients
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote role with EST working hours
  </li>
  <li>
   High-impact position with real ownership and autonomy
  </li>
  <li>
   Opportunity to build systems and a team from the ground up
  </li>
  <li>
   Direct collaboration with leadership and Product teams
  </li>
  <li>
   Fast-growing SaaS and fintech environment with real problems to solve
  </li>
  <li>
   Clear growth path as the company scales
  </li>
  <li>
   Performance-based bonuses and career development opportunities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📝 Our Interview Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Click Apply
  </li>
  <li>
   Pre-screening interview questionnaire
  </li>
  <li>
   1-on-1 video interview
  </li>
  <li>
   Behavioural questionnaire (only 10 min!)
  </li>
  <li>
   You might be asked to complete a short test task
  </li>
  <li>
   Hiring Manager Interview
  </li>
 </ul>
</div>


Client Services Manager, eCommerce SaaS

Pearson

<div><p><b>PRIMARY RESPONSIBILITIES:</b></p>
<p>The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.</p>
<p><b>Customer Service Support:</b></p>
<ul><li>Serve as first line of contact for customer service escalations.</li>
<li>Document new processes/procedures.</li>
<li>Organize, update and maintain Customer Service documentation.</li>
<li>Assist in troubleshooting technical issues.</li>
<li>Provide white glove service for customers</li>
</ul><p><b>Schedule Requirements:</b></p>
<ul><li>This is a full-time position with 40 hours of covered shifts per week.</li>
<li>Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.</li>
<li><ul><li>Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.</li></ul></li>
<li>Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>2 year degree in business or related field preferred</li>
<li>1-3 years experience in customer service and or IT support</li>
</ul><p><b>Skills/knowledge/abilities:</b></p>
<ul><li>Must have 2+ years of online customer service experience</li>
<li>Must be comfortable walking customers through platform capabilities on video calls.</li>
<li>Government client experience preferred</li>
<li>Attention to Detail</li>
<li>Time Management, Organization &amp; Priority Setting</li>
<li>Proven ability to quickly learn new business domains and technical applications</li>
<li>Must be proficient with Microsoft Excel(Advanced Knowledge preferred)</li>
<li>Must have data entry skills</li>
<li>Driven individual who can work with minimal supervision</li>
<li>Highly technical individual with experience in content management or ecommerce management software preferred.</li>
<li>Must be able to communicate effectively in a concise manner.</li>
<li>Functional &amp; Technical Skills</li>
<li>Self-starter with excellent ability to problem solve</li>
</ul><p>Compensation at Pearson is influenced by factors including skill set, experience, and location.</p>
<p>The hourly rate for this role between is <b>$24.03 - $26.44.</b></p>
<p>This position is not bonus eligible. Information on benefits can be found here.</p>
<p>Applications will be accepted through <b>March 31, 2026</b> . This window may be extended depending on business needs.</p>
<p><b>Who we are:</b></p>
<p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.</p>
<p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p>
<p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.</p>
<p><b>Job:</b> Sales Enablement</p>
<p><b>Job Family:</b> GO\<i>TO\</i>MARKET</p>
<p><b>Organization:</b> Assessment &amp; Qualifications</p>
<p><b>Schedule:</b> FULL\_TIME</p>
<p><b>Workplace Type:</b> Remote</p>
<p><b>Req ID:</b> 23068</p>
<p>\#location</p></div><p></p>

Advanced Associate, Sales Excellence Administrator

Knowledge Services Corporate

<div>Overview:
<div><b>
We are seeking a Software Engineering Manager to lead one or two Scrum teams building modern SaaS products on the Microsoft cloud platform.
</b></div><ul><li>Our engineering organization delivers scalable, secure enterprise software using C#, .NET Core, and Azure services with a strong emphasis on automation, DevOps, and operational excellence.</li><li>
This role combines people leadership, technical guidance, and delivery ownership.
</li><li>You will support a team of talented engineers while ensuring reliable delivery of high-quality software in a collaborative, agile environment.</li><li>
Our engineering organization is high performing with strong retention, and we are looking for a leader who can continue to strengthen our culture of engineering excellence.</li></ul>
Responsibilities:
<h3 class="jobSectionHeader"><b>Software Engineering Manager Responsibilities include:</b></h3><h3 class="jobSectionHeader"><b>
Team Leadership &amp; People Management</b></h3><ul><li>
Lead, mentor, and develop 10&ndash;12 software engineers across one or two cross-functional Scrum teams.</li><li>
Foster a collaborative, inclusive, high-performance engineering culture.</li><li>
Conduct performance reviews, career development planning, coaching, and hiring.</li><li>
Support engineers in growing their technical and leadership capabilities.</li></ul><h3 class="jobSectionHeader"><b>
Agile Delivery &amp; Execution</b></h3><ul><li>
Partner with Product Owners and Architects to translate business needs into technical roadmaps and sprint plans.</li><li>
Oversee and improve agile processes, metrics, and ceremonies.</li><li>
Ensure consistent and reliable delivery of products with a focus on delivering value that aligns with customer and business needs.</li></ul><h3 class="jobSectionHeader"><b>
Technical Oversight &amp; Architecture</b></h3><ul><li>
Provide technical guidance and oversight for systems built using:<ul><li>
C# / .NET Core</li><li>
Azure App Services and Azure Functions</li><li>
Azure SQL</li></ul></li><li>
Partner with architects and senior engineers to evolve platform architecture and technical standards</li><li>
Promote engineering best practices including:<ul><li>
Automated testing</li><li>
Secure coding</li><li>
Code reviews</li><li>
Performance optimization</li><li>
Observability and monitoring</li><li>
Infrastructure as Code</li><li>
Continuous Integration and Deployment</li></ul></li></ul><h3 class="jobSectionHeader"><b>
Product &amp; Stakeholder Collaboration</b></h3><ul><li>
Collaborate with product owners, designers, and stakeholders to ensure end-to-end product success.</li><li>
Align engineering execution with business priorities, timelines, and budgets.</li><li>
Communicate progress, risks, and technical direction to senior leadership.</li></ul><h3 class="jobSectionHeader"><b>
Operational Excellence</b></h3><ul><li>
Own production stability, monitoring, and incident response for engineering-owned solutions.</li><li>
Drive continuous improvement in reliability, cost efficiency, and scalability.</li><li>
Ensure compliance with enterprise security, privacy, and governance requirements.</li></ul><br>
<div></div>
Qualifications:
<div><h3 class="jobSectionHeader"><b>Software Engineering Manager Required Qualifications:</b></h3><ul><li>
Proven engineering leadership experience, including at least 5+ years leading software engineering teams and mentoring engineers in a fast-paced environment.</li><li>
5+ years of professional software development experience, providing technical credibility to guide engineering decisions.</li><li>
Demonstrated ability to build, develop, and retain high-performing engineering teams, including coaching, performance management, and career development.</li><li>
Experience leading agile development teams and driving predictable delivery of high-quality enterprise software.</li><li>
Strong ability to align engineering efforts with business priorities, balancing product delivery, technical quality, and long-term platform health.</li><li>
Experience collaborating cross-functionally with product, design, and business stakeholders to define priorities and deliver customer value.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2><ul><li>
Experience scaling engineering teams and SaaS platforms in multi-tenant or B2B environments.</li><li>
Familiarity with cloud-native development and delivery practices, including CI/CD, infrastructure as code, and cloud platforms such as Azure.</li><li>
Exposure to AI-enabled applications or services, including integrating AI capabilities into modern software platforms.</li><li>
Experience operating within regulated or compliance-sensitive environments (GovRAMP, FedRAMP, SOC 2, HIPAA, GDPR, etc.).</li><li>
Proven ability to balance innovation, technical debt management, and platform reliability while delivering new features.</li></ul><h2 class="jobSectionHeader"><b>
Success Measures</b></h2><ul><li>
High team engagement and retention.</li><li>
On-time delivery of product roadmap commitments.</li><li>
Improvements in system reliability, quality, and operational metrics.</li><li>
Engineering excellence in code quality, automation, and scalability.</li></ul></div><div>
</div><div><b>
Knowledge Services strives to offer a modern, professional environment that provides Team Members an inviting, comfortable, and collaborative place to work to maximize success</b><b>.</b></div><div></div><div><div><b><br>
At Knowledge Services, we prioritize creating an environment that supports our Team Members&rsquo; success and personal well-being with a robust benefits package, some of which include:</b></div><ul><li>
Medical coverage, including employer match program for Health Savings Accounts (HSAs)</li><li>
Generous 401k retirement plan with employer match</li><li>
Dependent Care Flexible Spending Account (DCFSA)</li><li>
Employee Assistance Program (EAP) with unlimited usage and visits and wellness program</li><li>
Dental and Vision insurance</li><li>
Company-sponsored life insurance, with options for additional coverage</li><li>
Short- and Long-Term Disability (STD and LTD) benefits</li><li>
Pet insurance</li><li>
Maternity, Paternity, and Military benefits</li><li>
Baby on Board program</li><li>
Paid Time Off package</li><li>
Company Anniversary Bonus program</li><li>
Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more</li><li>
A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, caf&eacute;, auditorium, private Mother&rsquo;s room, and more</li></ul><div></div><div><br>
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.</div><div></div><div><br>
As such, Knowledge Services is committed to providing opportunities for growth &ndash; in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person&rsquo;s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.</div><div></div><div><br>
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</div><div></div><div><br>
Veterans, military families, and people with disabilities are encouraged to apply.</div><div></div><div><br>
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.</div></div><p></p><div><br>
INDCORP</div><div>
ISDKO</div></div><div></div>

Software Engineering Manager

<div><p><b>Lead Specialist, Product Management</b> <b>Purpose of the Position</b></p>
<p>The Product Manager, School IT Services is responsible for defining, delivering, and continuously improving technology services that support K&ndash;12 virtual and blended school operations. This role ensures school technology needs are clearly understood and translated into scalable, high‑quality products and services that improve staff efficiency, learning experiences, and overall school performance.</p>
<p>The Product Manager serves as the strategic bridge between schools, engineering, operations, and customer success teams&mdash;prioritizing problems, shaping requirements, ensuring smooth delivery, and enabling adoption of IT service capabilities.</p>
<p><b>Core Responsibilities</b> <b>Product Strategy &amp; Vision</b></p>
<ul><li>Develop and maintain a clear product vision and roadmap for School IT Services aligned to organizational goals and school operational needs.</li>
<li>Analyze school feedback, operational data, regulatory requirements, and market trends to identify opportunities for new services or enhancements.</li>
</ul><p><b>Discovery &amp; Requirements</b></p>
<ul><li>Lead structured discovery with school leaders, administrators, teachers, and internal partners to understand challenges and technology gaps.</li>
<li>Translate user needs into clear, actionable product requirements, user stories, acceptance criteria, and service definitions.</li>
<li>Partner with cross‑functional teams on solution design, ensuring services meet accessibility, security, and performance standards.</li>
</ul><p><b>Delivery &amp; Execution</b></p>
<ul><li>Work closely with engineering, IT operations, security, and service delivery teams to plan, build, and launch new capabilities.</li>
<li>Prioritize backlog items using data‑driven decision‑making, balancing school impact, effort, and strategic alignment.</li>
</ul><p><b>Stakeholder Communication &amp; Change Management</b></p>
<ul><li>Communicate roadmap, release plans, and feature updates to school partners and internal stakeholders.</li>
<li>Prepare and deliver clear, value‑focused communications to support service adoption, including training materials, walkthroughs, and updates for school leadership teams.</li>
<li>Ensure feedback loops are established with schools to drive continuous improvement.</li>
</ul><p><b>Service Performance &amp; Continuous Improvement</b></p>
<ul><li>Monitor key performance indicators (KPIs) related to service quality, reliability, and adoption.</li>
<li>Identify and implement improvements to processes, workflows, or support models.</li>
<li>Maintain documentation, service catalogs, and knowledge assets related to School IT Services.</li>
</ul><p><b>Qualifications</b> <b>Required</b></p>
<ul><li>Bachelor&rsquo;s degree in a related field or equivalent experience.</li>
<li>3+ years of product management or IT services experience, preferably in K&ndash;12, EdTech, SaaS, or service‑oriented environments.</li>
<li>Strong understanding of school operations, educational technology ecosystems, or IT service management.</li>
<li>Demonstrated ability to gather requirements, build roadmaps, and lead cross‑functional delivery.</li>
<li>Excellent verbal and written communication skills; ability to translate complex concepts into clear, actionable insights.</li>
<li>Strong organizational skills, with the ability to manage competing priorities in a fast‑paced environment.</li>
</ul><p><b>Preferred</b></p>
<ul><li>Experience working directly with virtual or blended schools.</li>
<li>Familiarity with education compliance, privacy, and security requirements (e.g., FERPA, COPPA).</li>
<li>Experience with service catalog development or operational process improvement.</li>
</ul><p><b>Why This Role Matters</b></p>
<p>School IT Services is foundational to the success of virtual and blended learning environments. The Product Manager ensures that schools have reliable, intuitive, and scalable technology services&mdash;empowering educators and students while reducing operational friction.</p>
<p>Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:</p>
<p>The minimum full-time salary range is between $150,000 - $170,000.</p>
<p>This position is eligible to participate in an annual incentive program, and information on benefits offered is here.</p>
<p>Applications will be accepted through March 15th. This window may be extended depending on business needs.</p>
<p><b>Who we are:</b></p>
<p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.</p>
<p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p>
<p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.</p>
<p><b>Job:</b> Product Management</p>
<p><b>Job Family:</b> PRODUCT</p>
<p><b>Organization:</b> Virtual Learning</p>
<p><b>Schedule:</b> FULL\_TIME</p>
<p><b>Workplace Type:</b> Remote</p>
<p><b>Req ID:</b> 23077</p>
<p>\#location</p></div><p></p>

Lead Specialist, Product Management

Greenway Waste & Recycling

<div>Description:
<p>
We are looking for a Business Development Representative (BDR) to support our growing portfolio of multifamily clients in the Indiana market. This role focuses on building strong relationships with existing properties, supporting client success, and identifying opportunities to expand services.</p><p>
The BDR works closely with our Sales and Operations teams to ensure our clients receive exceptional support while also helping drive additional revenue opportunities.</p><p>
This is a highly relationship-driven role with a mix of in-person property visits, client engagement, and business development. It&rsquo;s a great opportunity for someone in the multifamily industry&mdash;such as a leasing professional, assistant manager, or property management professional&mdash;who wants to transition into a business development career.</p><p><b>
What You&rsquo;ll Do</b></p><p>
Build relationships with property managers and onsite teams across assigned markets</p><p>
Conduct regular in-person property visits to maintain strong client engagement</p><p>
Support properties with onboarding, training, and service questions</p><p>
Identify opportunities for additional services and revenue expansion</p><p>
Partner with the Sales team to generate and qualify new opportunities</p><p>
Assist with property re-orientations and client support as needed</p><p>
Help collect testimonials and client feedback to support regional growth</p><p>
Document activity and client interactions in our CRM system</p><p><b>
Compensation &amp; Benefits</b></p><p>
We offer a competitive base salary in the $45,000&ndash;$55,000 range, depending on experience, along with additional earning opportunities through commissions and performance incentives.</p><p>
Benefits include:</p><p>
Health and dental coverage</p><p>
401(k) with company match</p><p>
Monthly car allowance</p><p>
Cell phone stipend</p><p>
Expense reimbursement for travel</p>
Requirements:
<p><b>
What We&rsquo;re Looking For</b></p><p>
Experience in multifamily housing, property management, or a related industry</p><p>
Strong relationship-building and communication skills</p><p>
Highly organized and comfortable managing multiple accounts</p><p>
Self-motivated and comfortable working in a field-based role</p><p>
Willingness to travel locally and spend time visiting properties</p><p>
Interest in growing within sales and business development</p><p>
Travel: Local travel required within assigned territory up to 50% travel</p><p><b>
Why Join Us</b></p><p>
This role is a great opportunity to join a fast-growing national service provider in the multifamily industry, gain experience in business development and client success, and work closely with a dynamic sales team.</p><p>
If you thrive in a relationship-driven environment and enjoy being out in the field working with clients, we&rsquo;d love to hear from you.</p><p>
Greenway Waste &amp; Recycling is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.</p></div>

Business Development Representative

Health & Hospital Corporation of Marion County

<p>Job Role Summary:</p><p>The Social Work Case Manager will be responsible for providing a continuum of social work services in an assigned work setting that will assist patients/clients and their families find practical ways of resolving social, emotional and environmental problems that interfere with optimum functioning and attainment of total health. Works closely with other community agencies and service providers to maximize health outcomes for individuals, families, and communities. The majority of services provided are home-based.</p><p>Essential Duties:</p><ul><li>Provides therapeutic social work intervention to diverse client system which may include but not limited to crisis intervention, community resource referrals, client advocacy, support, outreach, follow-up, education, and intra/inter agency consultation.</li><li>Participates in a multidisciplinary team effort to coordinate/implement services that will ensure appropriate treatment plan continuity of care for all clients/patients served of care.</li><li>Serves as social work services resource/consultant person concerning appropriate management of social situations that affect the effective functioning of individuals and families.</li><li>Prepares written reports and clinical records (progress notes, summaries, statistical forms, etc.) of services rendered; responds timely to requests for information.</li><li>Assumes advocacy/liaison/collaborative role for patients/clients via contacts with community agencies/personnel, hospital personnel, court disposition hearings, abuse cases, etc.; collaborates with inter/intra agency personnel involving referral activities.</li><li>Maintains a current file of referral sources; cultivates a network of resources and collaborates with inter/intra agency personnel involving referral activities.</li><li>Patient/Client and their family&rsquo;s records and information, staff records and/or their families, of all other confidential information presented orally and or in writing will be kept confidential.</li><li>Maintain confidentiality of patient/client records and information in accordance with HIPAA guidelines.</li><li>Assumes responsibility for maintaining current knowledge of information relevant to specialty area.</li><li>Functions as a skilled consultant concerning effective management of interpersonal situations that affect the positive coping skills of individuals, families, at-risk groups.</li><li>Documents services rendered via client records, statistical records, and written summaries.</li><li>Observes and Interprets impact on client functioning in environmental conditions and family interactions through home visits, office visits and community encounters.</li><li>Assists the Administrator of Social Work and Clinical Coordinator in program design and implementation of social work services, goals, and objectives.</li></ul><p>Associated Job Duties:</p><ul><li>Utilizes communication and problem-solving knowledge/skills to identify and facilitate resolution of problems in team functioning.</li><li>Participates in staff meetings, in-services, educational programs, and trainings; and assumes responsibility for continuous professional self-development.</li><li>Assists in developing and leading groups in the community, based on identified needs and evaluates the group&rsquo;s effectiveness.</li><li>Participates on SW/ MCPHD &amp; H&amp;HC/Community committees/projects as required or assigned.</li><li>Frequent external contacts with patients/clients, families, health, and social service agencies concerning referrals, care coordination and acquisition/provision of confidential information.</li><li>Occasional requirement to testify in court cases (abuse/neglect, custody).</li><li>Perform other duties as assigned.</li></ul><p>Other Duties and Responsibilities:</p><ul><li>Serve on appropriate committee and task forces as assigned.</li><li>Trained at the appropriate National Incident Management System (NIMS) and Incident Command System.</li><li>Training on Psychological First Aid (PSA) in preparation to participate in the response to public health disasters/emergencies.</li><li>Participate in Health Fairs.</li></ul><p>Qualifications:</p><ul><li><b>Bachelor&rsquo;s Degree or Master's degree in Social Work, required.</b></li><li>A valid Indiana Driver&rsquo;s License and access to a vehicle is required.</li></ul><p>Knowledge, Skills &amp; Abilities:</p><ul><li>Graduation with bachelor&rsquo;s degree in social work from an accredited School of Social Work.</li><li><i><b>1-3 years of social work experience in a healthcare setting is preferred.</b></i></li><li>Knowledge of pertinent State/Federal laws, regulations, community systems, and resources.</li><li>Ability to work cooperatively with multi-discipline teams in situations requiring a high degree of flexibility, creativity, and initiative.</li><li>Apply social work techniques/principles including evaluative, intervention, counseling methods; toward productive problem solving in the client /worker relationship.</li><li>Communicate effectively with a wide variety of people, and perform duties independently in a wide variety of settings,</li><li>Knowledge and use of computer and skills for writing/documenting case notes, reports, e-mails, etc.</li></ul><p>Working Environment:</p><ul><li>Possible exposure to communicable diseases, infections; and other hazards, involved in home office, clinic, and community site visitations.</li><li>Effective response to stress situations; and appropriate response in dealing with difficult patients/clients/families.</li><li><i><b>In-county travel: Visits to office, community locations, and client&rsquo;s school or home as needed or required.</b></i></li><li>Daily contacts with patients/clients, health, social work, and other professionals to initiate/provide/obtain services for patients/clients.</li><li>Frequent external contacts with patients/clients, families, health care and social service agencies concerning referrals, care coordination; and acquisition/provision of confidential information.</li><li>Occasionally required to testify in court cases (abuse/neglect, custody, environmental issues).</li><li>Patient/Client medical records cannot be transported home or to another work site without permission from the supervisor and in compliance with MCPHD HIPPAA guidelines and protocol.</li><li>All Patient/Client records and other client information must be stored in a secured locked cabinet in a safe and confidential environment.</li><li>Flexibility and high level of organizational skills to respond effectively to changing situations/priorities/locations.</li></ul><p>Job Type: Full-time</p><p>Pay: $49,800.00 - $61,550.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>People with a criminal record are encouraged to apply</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Social Work Case Manager

City of Indianapolis & Marion County

<div><div><div><h2 class="jobSectionHeader"><b>Overview</b></h2></div>
<p></p><div><div><div><div><b>Agency Summary
</b></div></div><div><div>The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.</div></div><div></div><div><div><b><br>
Job Summary</b></div></div><div><div>
This position is responsible for overseeing and supervising the performance of team leaders and front-line team-members located at Marion County Community Corrections (MCCC) facilities. The incumbent in this position is responsible for the supervision of clients, development of case plans, referral to services, programming, processing arrivals and releases for the program, handling phone calls and requests, requesting home visits, and monitoring of electronic monitoring equipment. Incumbent in this position is responsible for assisting in the day-to-day operations and programming related to MCCC and directly responsible for public safety, team-member safety, team-member accountability, and adherence to evidence-based practices. Incumbent in this position has wide latitude to make decisions related to public safety, team-member safety, and client safety and accountability for records management, maintenance and retention, and administrative services. The incumbent operates within a wide range of discretion for hiring and terminations. Incumbent may deviate from standards as established within the appropriate policies, procedures, and laws. Errors in judgment could cause irreparable consequences and lost work hours to the agency. Incumbent will exercise freedom in judgment while assisting in policy formulation and negotiations. Position will provide input to the manager in agency-wide decision making and provide assistance in the absence of their manager. The incumber in this position is required to be on-call 24-hours a day, seven (7) days a week and may participate in a rotating schedule. Position reports to the Manager, Operations. Must have and maintain a valid driver's license.</div><div><b><br>
Equal Employment Opportunity</b></div><p><b>
The City of Indianapolis Marion County is an equal opportunity employer</b>. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.</p></div></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Position Responsibilities</b></h2></div>
<p></p><div><ul><li>Responsible for the daily supervision and performance of assigned team-member</li><li>
Aids in personnel matters such as recruitment, promotion, and disciplinary processes</li><li>
Helps with implementing, updating, and enforcing agency policies, procedures, and standards</li><li>
Enforces adherence to all applicable laws, policies, and procedures</li><li>
Supervises the screening process for all community corrections referrals and ensures coordination with local and out of county and state entities regarding placement</li><li>
Ensures case manager capacity levels are sufficient for placements, as much as possible</li><li>
Responsible for ensuring policies and procedures are properly enforced and are consistent with all federal, state, and local laws and regulations</li><li>
Responsible for ensuring emergency plans are in place and team-members are adequately trained in policies and procedures</li><li>
Ensure internal and external problems, conflicts, and issues are dealt with appropriately through the use of investigation, fact finding, interviewing, and analysis of information, including citizen and client complaints or grievances</li><li>
Ensures accountability and oversight over a daily average of over 3,000 clients</li><li>
Represents the agency to other agencies, groups, boards, businesses, and the public</li><li>
Serves as the liaison by responding to questions, problems, and concerns of other agencies and divisions, courts, vendors, community individuals, program, and agencies</li><li>
Prepares statistical data and reports to summarize and evaluate program performance</li><li>
Compiles annual data and creates annual reports for the processing division</li><li>
Compiles annual reports of each team-member in the processing division</li><li>
Oversees data entered into spreadsheets</li><li>
Oversees projected release dates of clients who may be in the Department of Correction with community corrections to follow clients in the Adult Detention Center waiting for their bond to be posted and clients who are in other states or counties who are ordered to Community Corrections</li><li>
Supervises processing specialists and team leads in overseeing their day-to-day tasks</li><li>
Reviews and monitors pay, hours worked, schedules and FMLA or compensatory time</li><li>
Oversees the incoming of clientele reporting directly from the courts or being transported from the Adult Detention Center, Indiana Department of Correction, and Duvall Residential Center</li><li>
Oversees violations and memorandums drafted by team leads to ensure accuracy before being submitted to the courts</li><li>
Oversees team-members and clients are in a clean, safe working environment at all times</li><li>
Reviews and monitors client treatment plans and programs, scheduling of clients for programs, offender participation and ensures compliance to program rules and regulations</li><li>
Attends court hearings and proceedings, participates in the staffing of cases and supervises and reviews recommendations for referrals</li><li>
Monitors client to case manager ratios and client violations of program specifications</li><li>
Contributes to the strategic direction of the agency</li><li>
Responsible for assisting with the development of short- and long-term management of logistical operations and resources</li><li>
Ensures the implementation and adherence to evidence-based practices for community corrections, and community partners and vendors</li><li>
Ensures staff utilizes the <b>Eight Principles of Effective Intervention</b> in daily duties while working with clients</li><li>
Responsible for the utilization of positive reinforcement and prosocial modeling in an attempt to achieve repeat prosocial behavior</li><li>
Models de-escalation skills to achieve the same behavior from staff and clients</li><li>
Ensures the implementation of continuous quality improvement processes and plans for community corrections</li></ul><ul><li>
Confidentiality is to be maintained at all times<p><b>
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.</b></p></li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<p></p><div><p>Bachelor&rsquo;s degree in Criminal Justice, Business Management, or related field and two (2) years of experience working in criminal justice or corrections facilities. An equivalent combination of education, training, and experience in the absence of a college degree may be considered in lieu of a degree Ability to communicate effectively both orally and in writing. Skill in establishing cost effective programs and quality control. Position requires knowledge and abilities in leadership, management, personnel and process performance measurement, investigative principles and practices used in insuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, training, advise and assist the staff and public in all aspects of the agency, interface with the public regarding procedures, interpret and explain court decisions to clients and others, municipal boards or committees, and agency team-members. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. Must have and maintain a valid driver's license.</p><p><b>
Preferred Job Requirements and Qualifications</b></p><p>
Master&rsquo;s degree in Criminal Justice, Business Management, or related field and one (1) year of experience working in criminal justice or corrections facilities. An equivalent combination of education, training, and experience in the absence of a college degree may be considered in lieu of a degree Ability to communicate effectively both orally and in writing. Skill in establishing cost effective programs and quality control. Position requires knowledge and abilities in leadership, management, personnel and process performance measurement, investigative principles and practices used in insuring compliance with appropriate state and federal laws, regulations and requirements of court evidence, training, advise and assist the staff and public in all aspects of the agency, interface with the public regarding procedures, interpret and explain court decisions to clients and others, municipal boards or committees, and agency team-members. Emotional intelligence when dealing with people of all backgrounds. Knowledge and use of Microsoft Office. Must have and maintain a valid driver's license.</p></div></div></div><p></p>

Supervisor Processing - MCCC (Internal/Current Employees Only)

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