customer service consultant Jobs in Cairo

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customer account specialist Jobs in Cairo

customer account specialist

customer service representative Jobs in Cairo

customer service representative

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center manager (full time job) Jobs in Cairo

center manager (full time job)

client services manager

Banque Misr

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Responsible for building and maintaining strong relationships with VIP clients, ensuring their satisfaction and loyalty.
 </li>
 <li>
 Work on achieving the set sales targets and objectives for the VIP client segment.
 </li>
 <li>
 Provide VIP clients with full banking services, ensuring all their financial needs are met promptly and efficiently.
 </li>
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 Expand and develop the VIP client base within the branch&rsquo;s geographic area, attracting new clients and increasing profitability.
 </li>
 <li>
 Ensure all clients&rsquo; needs are met with high service quality and professionalism, resolving any issues or complaints efficiently.
 </li>
 <li>
 Promote and cross-sell the bank&rsquo;s products and services to existing and potential VIP clients.
 </li>
 <li>
 Ensure all transactions and client operations comply with internal bank policies and regulatory requirements.
 </li>
 <li>
 Maintain continuous coordination with other departments and the Head Office to ensure superior client experience.
 </li>
 <li>
 Prepare regular reports on client activities and portfolio performance for management review.
 </li>
 <li>
 Participate in marketing campaigns, client events, and business development activities targeting the VIP segment.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (Commerce, Business Administration, Finance, etc.)
 </li>
 <li>
 Minimum of 3 years of experience in banking or customer relationship management
 </li>
 <li>
 Strong sales background and familiarity with banking products and services
 </li>
 <li>
 Strong knowledge of banking products and services
 </li>
 <li>
 Sales and negotiation skills
 </li>
 <li>
 Customer relationship management
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Proficiency in MS Office applications (Word, Excel, PowerPoint)
 </li>
 </ul>
 
 
</div>

VIP Relationship Manager

Kantar

<div>
 
 
 
 Kantar is looking for an Account Manager (Quantitative Research) to join our Downtown Mall office in Cairo!
 
 
 
 
 
 
 
 
 About Kantar
 
 
 
 
 
 
 Kantar is the world&rsquo;s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar&rsquo;s 30,000 people based in more than 100 countries help the world&rsquo;s leading organizations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
 
 
 
 
 
 Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 As an Account Manager, you will be part of our ambitious Quantitative Research team, managing clients across a variety of industries and research domains. As a key interface between the organization and our clients, the role includes client engagement, consultancy, study design and analysis, overseeing presentations and reports as well as managing a small team of Research Executives.
 
 
 
 
 
 This is Cairo-based regional client servicing role where you will be empowered and accountable for successful delivery of client projects.
 
 
 
 
 
 
 What you will be doing:
 
 
 
 
 
 <ul>
 <li>
 Account management &amp; client servicing
 </li>
 <li>
 Business development
 </li>
 <li>
 End-to-end research project design and management
 </li>
 <li>
 Quantitative analysis, insights, tracking, reporting
 </li>
 <li>
 Team &amp; people management
 </li>
 </ul>
 
 
 
 
 
 The skills &amp; experience you&rsquo;ll need:
 
 
 
 
 
 <ul>
 <li>
 University Degree in a relevant field (Economics, Marketing, Psychology, Business Administration, or other)
 </li>
 <li>
 Minimum of 4 years of experience managing and delivering high volume quantitative research studies to a variety of clients
 </li>
 <li>
 Experience with brand equity studies, segmentation, U&amp;As, concept/product testing as well as consumer profiling
 </li>
 <li>
 People management experience
 </li>
 </ul>
 
 
 
 
 
 Why join Kantar?
 
 
 
 
 
 
 We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
 
 
 
 
 
 And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we&rsquo;re flexible in our approach to ensure people feel included and accepted.
 
 
 
 
 
 We&rsquo;re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you&rsquo;re not a perfect fit, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.
 
 
 
 
 
 
 Interested?
 
 
 
 
 
 
 Send us your application including CV today. For questions, you may get in touch with Anne-Lise Bosmans, EMEA TA Specialist (anne-lise.bosmans@kantar.com).
 
</div>

Account Manager, Quantitative Research

SNAP14 Production

<div>
 As the face of SNAP14 to our clients, the Client Relations Executive plays a pivotal role in creating and nurturing relationships, ensuring satisfaction, and driving growth within client accounts. This position is designed for someone who thrives on people interaction, understands the rhythm of production, and represents SNAP14&rsquo;s signature dependability and elegance in every exchange.
 
 
 The Client Relations Executive is responsible for creating, nurturing and maintaining strong relationships with potential, new and existing clients, ensuring high satisfaction levels, and strategically managing client communication, referrals, and engagement initiatives. While this role does not involve creating a client relations strategy, it requires a strategic mindset to ensure that all client interactions and brand messaging efforts align with SNAP14&rsquo;s luxury and exclusive positioning.
 
 
 The Client Relations Executive ensures that every client experience is seamless, positive, and aligned with SNAP14&rsquo;s values of communication, initiative, dependability, teamwork and results-orientation. This role bridges creative, marketing, and production teams, ensuring that client expectations are not only met but exceeded and that relationships evolve into long-term partnerships.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Relations &amp; Experience Management
 
 
 - Act as the primary point of contact for all client-related matters, ensuring seamless communication and high satisfaction.
 
 - Maintain 80% direct client engagement quarterly through personalized check-ins, informal follow-ups, and strategic touchpoints.
 
 - Maintain a deep understanding of each client&rsquo;s brand, preferences, and ongoing needs to anticipate support and offer tailored solutions.
 
 - Develop and oversee client onboarding experiences, including welcome letters, gifting strategies, and VIP treatment.
 
 - Own the whole client journey experience from potential deal to post project followup. This will include receiving briefs, conducting client meetings, facilitating payments and completing client agreements.
 
 - Prepare and negotiate project estimates and proposals as the clients advocate.
 
 - Manage client satisfaction surveys, referrals, and engagement reports, ensuring continuous improvement.
 
 - Plan and execute client retention initiatives, including wrap-up dinners, project gifting, and ongoing relationship-building activities.
 
 - Ensure client feedback is collected, analyzed, and used to optimize services while maintaining a luxury brand image.
 
 - Maintain clear and up-to-date records of all client communications, feedback, and project details within SNAP14&rsquo;s CRM system.
 
 
 
 Client Communication &amp; Quality Assurance
 
 
 - Act as the final internal checkpoint for project deliverables &mdash; ensuring alignment with brand tone, creative direction, and client expectations before submission.
 
 - Monitor and maintain internal quality control standards across all departments for matters that impact the client relationships.
 
 - Review deliverables (stills, motion, edits, etc.) for quality, accuracy, and attention to detail.
 
 - Ensure that all client-facing communication aligns with SNAP14&rsquo;s high-end branding and service excellence.
 
 - Oversee smooth communication protocols, ensuring quick response times, availability, and clear messaging.
 
 - Push internal teams (production, finance, and GM) to stay within budget and ensure projects meet client expectations.
 
 - Ensure that clients are protected from internal challenges, controlling the environment to maintain a positive experience.
 
 - Work closely with the production team to guarantee a plan B is always in place for project logistics, transportation, and accommodations.
 
 
 
 Client Referrals &amp; Relationship Expansion
 
 
 - Strengthen existing client relationships by identifying new opportunities for collaboration, repeat business, and referrals.
 
 - Develop a structured approach for client referrals, ensuring consistent referrals per year.
 
 - Proactively search for and engage with potential ideal clients.
 
 - Schedule follow-up meetings at project completion to foster long-term engagement and client expansion opportunities.
 
 - Proactively identify upselling and cross-selling opportunities, ensuring clients are aware of SNAP14&rsquo;s full range of services.
 
 - Maintain and update the client tracking system, ensuring accurate records of engagement and relationship history.
 
 
 
 Brand Marketing &amp; PR Support
 
 
 - Work with the marketing team to enable brand communication efforts, ensuring that all client touchpoints, marketing materials, and PR activities reflect the brand&rsquo;s positioning.
 
 - Work with the marketing team to ensure that brand messaging remains consistent, compelling, and results-driven.
 
 - Assist the marketing team on the public relations efforts, including influencer partnerships, media placements, and brand storytelling initiatives.
 
 - Represent SNAP14 at industry networking events, client meetings, and partnership engagements.
 
 - Support leadership in identifying high-value PR, media, and award opportunities to elevate SNAP14&rsquo;s industry presence.
 
 
 
 Collaboration with Internal Teams
 
 
 - Provide strategic input to the marketing team on brand messaging and storytelling approaches.
 
 - Guide the marketing team to ensure client communication strategies are aligned with our clients.
 
 - Work with marketing to ensure all client communication, marketing campaigns, and brand initiatives drive long-term client loyalty and engagement.
 
 
 
 
 Our Company Values:
 
 
 Dependability: Delivering consistent and reliable results in every task.
 
 Teamwork: Collaborating effectively to achieve shared goals.
 
 Communication: Ensuring clarity and transparency in all interactions.
 
 Initiative: Proactively identifying opportunities for improvement.
 
 Results Orientation: Striving for impactful and measurable outcomes.
 
 
 
 
 Why Join SNAP14?
 
 
 At SNAP14, we create compelling, high-end visual content for the fashion, beauty, luxury, and lifestyle industries. As the Client Relations Executive, you will play a pivotal role in nurturing client relationships and ensuring the company&rsquo;s premium positioning in the market. If you are passionate about client experience, relationship management, and high-end marketing, this role is for you.
 
 
 
 Requirements
 
 
 
 Skills &amp; Competencies:
 
 
 - Strong client relationship management skills, with experience in luxury, fashion, or high-end industries.
 
 - Ability to think strategically while focusing on executional excellence in client communication and brand positioning.
 
 - Excellent communication, interpersonal, and negotiation skills, ensuring positive long-term client relationships.
 
 - Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility.
 
 - Proven experience in client engagement, referral generation, and retention initiatives.
 
 - Exceptional attention to detail, ensuring all client interactions reflect SNAP14&rsquo;s commitment to excellence.
 
 - High level of discretion and professionalism, particularly when handling VIP and high-profile clients.
 
 
 
 
 
 Requirements:
 
 
 - 3&ndash;5 years of experience in client servicing, production coordination, or account management preferably within a high-end industry.
 
 - Strong background in client experience, client gifting strategies, VIP relationship management, and high-touch service models.
 
 - Eye for detail with a high standard for quality and consistency.
 
 - Highly organized with strong follow-up and problem-solving skills.
 
 - Fluent in English (written and verbal); proficiency in Arabic and other languages are a plus.
 
 - Proficient in CRM and workflow management tools (Zoho preferred).
 
 - Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.
 
 
 
 Benefits
 
 
 Mobile phone line
 
 ADSL package
 
 Unlimited Personal Time Off after 3 months
 
 Ability to request remote working days after 3 months
 
 Annual employee profit share
 
 Health insurance
 
 Social Insurance
 
 Ability to apply for the Professional Growth Program after 1 year
 
 
 
 
</div>

Client Relations Executive

Azadea Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Procurement to Book (PTB) Services Manager is responsible for managing the group's procurement function, with the aim of improving its effectiveness and efficiency, and generating procurement advantages across the region.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 - Establish corporate deals with international companies, leading to important cost-benefit saving ratios, and applying them accordingly at the regional level.
 
 
 - Define and implement negotiation strategies with key suppliers on contract related matters as needed to ensure optimal value deals in procurement terms.
 
 
 - Develop and sustain strong relationships with suppliers, negotiating and restructuring business processes and performance specifications accordingly.
 
 
 - Remain informed about new activities and trends in related markets to facilitate commercial decision-making in supplier identification, selection, and pricing.
 
 
 - Implement sourcing strategies to provide the company with competitive advantages in the areas of materials, supplies, and services, supporting both corporate and divisional objectives.
 
 
 - Work closely with country management and HR Managers to develop and reinforce local structures and reporting methods.
 
 
 - Review and formulate procurement function policies and procedures continuously at local and regional levels to enhance their effectiveness, ensuring support for new country expansions and openings.
 
 
 - Formulate the department's annual budget and business plan and implement projects accordingly.
 
 
 - Enhance the benefits of centrally negotiated contracts by maintaining a centralized procurement database.
 
 
 - Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
 
 
 
 
 
 
 LANGUAGE &amp; TECHNICAL SKILLS
 
 
 
 Language Proficiency
 
 
 - Fluency in English.
 
 
 - Fluency in French is a plus.
 
 
 Technical Skills
 
 
 - Proficiency in MS Office.
 
 
 - Strong understanding of procurement systems and procedures as well as astute commercial awareness.
 
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor&rsquo;s degree in commerce, or Business Administration, or a related field. Master&rsquo;s degree is a plus.
 
 
 
 
 
 
 EXPERIENCE
 
 
 
 General Experience
 
 
 -Eight to ten years of experience in Procurement, preferably in a Retail Business environment, or a similar role.
 
 
 Managerial Experience
 
 
 -Five years of experience in a managerial role.
 
 
 
 
 
 
 Azadea Group is an Equal Employment Employer
 
 &ndash; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws
 
</div>

Procure to Book Services Manager

TheDar.AI

<div>
 
 Job Description:
 
 
 
 
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 Serve as the key contact for enterprise and agency clients
 </li>
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 Support clients across onboarding, training, and implementation of the tool.
 </li>
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 Handle inquiries and requests from customers &amp; end-users and address their needs
 </li>
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 Conduct regular meetings with C-suite executives and marketing leaders across leading organizations.
 </li>
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 Generate progress reports for clients and senior leaders within the organization
 </li>
 <li>
 Identify upsell and cross-sell opportunities and work closely with internal teams to close them.
 </li>
 <li>
 Set up client accounts (non-technical)
 </li>
 </ol>
 
 
 
 
 Job Requirements:
 
 <ol>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Management, or a related field.
 </li>
 <li>
 Ability to build and maintain strong client relationships
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills, confident engaging with C-suite executives and senior stakeholders.
 </li>
 <li>
 Highly organized and detail-oriented, able to manage multiple client accounts and deadlines efficiently.
 </li>
 <li>
 A people person and a team player, this is a networking role that thrives on connection and communication.
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 Quick and adaptive learner, eager to grow in a fast-paced environment.
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 <li>
 Strong collaboration skills
 </li>
 <li>
 Fluent in English and Arabic (both written and spoken)
 </li>
 <li>
 Owning a car is required
 </li>
 </ol>
</div>

Junior Client Relations & Business Development

Müller's Solutions

<div>
 M&uuml;ller`s Solutions is looking for an experienced and results-oriented Digital Solutions Sales Manager to join our growing team. In this role, We are seeking a motivated Digital Solutions Sales Manager to drive business growth across multiple regions.The ideal candidate has experience in one or more digital solution domains such as ERP systems (SAP, Oracle, Microsoft, Temenos), enterprise content management (OpenText), IT operations and service management (BMC Software), AI technologies, managed services, and integration platforms (Boomi).
 
 
 You will manage the full sales cycle &mdash; from prospecting and relationship building to solution presentation and deal closure &mdash; working closely with technical and delivery teams to bring value-driven solutions to our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive sales strategy for the digital solutions portfolio
 </li>
 <li>
 Identify potential clients and engage with them to understand their needs and challenges
 </li>
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 Prepare and deliver persuasive presentations and proposals that align with client requirements
 </li>
 <li>
 Manage the entire sales cycle from prospecting to closing deals
 </li>
 <li>
 Collaborate with marketing and product teams to develop effective go-to-market strategies
 </li>
 <li>
 Provide insightful feedback to enhance product offerings based on client interactions and market trends
 </li>
 <li>
 Achieve and exceed sales targets, contributing to the overall growth of M&uuml;ller`s Solutions
 </li>
 <li>
 Build and maintain long-term relationships with clients to foster loyalty and repeat business
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Over 5 years of experience in sales related to digital transformation, enterprise software, or IT managed services
 </li>
 <li>
 Proficiency in one or more of the following domains:
 </li>
 <li>
 ERP and Core Banking Systems, including SAP, Oracle, and Temenos
 </li>
 <li>
 Enterprise Content Management systems such as OpenText
 </li>
 <li>
 IT Operations &amp; Service Management tools like BMC Software
 </li>
 <li>
 AI and Automation Solutions
 </li>
 <li>
 Managed IT or Cloud Services
 </li>
 <li>
 Integration Platforms, including Boomi, MuleSoft, etc
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

Digital Solutions Sales Manager

Zeal Group

<div>
 We're looking for a Country Manager for Egypt who will be driving business growth, ensuring the branch generates significant revenue, and expanding the client base. This role encompasses strategic sales initiatives, partnership development, and oversight of operational and administrative functions to ensure compliance and risk mitigation. As the face of the Egypt branch, the Country Manager plays a pivotal role in fostering relationships and delivering exceptional client experiences aligned with the company's objectives.
 
 
 
 Performance Profile:
 
 
 
 Your success in this role will be defined by achieving these outcomes in the first 6-12 months:
 
 
 <ul>
 <li>
 Business Development and Revenue Generation
 </li>
 <li>
 Build and nurture relationships with potential clients and partners, targeting multi-asset trading products (e.g., Gold, Oil, FX, Cryptocurrencies).
 </li>
 <li>
 Identify and onboard Introducing Brokers (IBs) and Money Managers to enhance account activations and revenue growth.
 </li>
 <li>
 Leverage industry events and personal networks to source high-value IBs and trading clients.
 </li>
 <li>
 Cross-sell services to existing clients to expand their business lifecycle.
 </li>
 <li>
 Sales Leadership
 </li>
 <li>
 Establish and achieve branch-specific sales targets, ensuring alignment with company-wide objectives.
 </li>
 <li>
 Guide the team on trading needs and prepare tailored proposals to meet client requirements.
 </li>
 <li>
 Risk Mitigation and Administrative Oversight
 </li>
 <li>
 Monitor and manage branch compliance with company policies, legal requirements, and industry standards.
 </li>
 <li>
 Ensure timely updates on client funding, trading volumes, and account activations.
 </li>
 <li>
 Maintain accurate records in the CRM system, documenting communication and transactions.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Oversee branch operations, ensuring efficient workflows and client satisfaction.
 </li>
 <li>
 Develop strategies to mitigate risks and address administrative challenges.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Academic Qualification Requirement:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Finance, or related field.
 
 
 
 </li>
 </ul>
 
 Work Experience Requirement:
 
 
 
 <ul>
 <li>
 6+ years of experience in FX and CFD brokerage in a sales role.
 </li>
 <li>
 Previous Sales Manager job title in the FX industry in MENA Region
 </li>
 <li>
 Proven track record in sales.
 </li>
 <li>
 Has own book of business or can generate leads for his team.
 
 
 
 </li>
 </ul>
 
 Professional Key Knowledge Area Requirement:
 
 
 
 <ul>
 <li>
 In-depth knowledge of financial markets, including FX, Commodities, and Equities.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong leadership and strategic decision-making capabilities.
 </li>
 <li>
 Excellent relationship management and networking skills.
 </li>
 <li>
 Proficiency in sales planning and execution.
 </li>
 <li>
 Superior communication and negotiation skills.
 </li>
 <li>
 Organizational acumen for balancing sales and administrative responsibilities.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Training opportunities
 </li>
 <li>
 Gym allowance
 </li>
 <li>
 Company laptop provided
 </li>
 <li>
 Eye test &amp; Glasses Allowance (100 $ per employee per year)
 </li>
 <li>
 Private Medical Insurance
 </li>
 <li>
 Paid annual leaves
 </li>
 </ul>
</div>

Country Manager - Egypt

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