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Talent 360 ME

<div>
 
 Reachcom for Media &amp; Advertising is hiring an Account Manager.
 
 
 
 This is a
 
 full-time
 
 position based in
 
 Maadi
 
 
 , Egypt
 
 , for candidates with
 
 experience in account management and client services
 
 .
 
 
 
 About Reachcom
 
 
 
 
 Reachcom for Media &amp; Advertising
 
 is a creative agency delivering innovative media and advertising solutions across digital and traditional platforms. We partner with brands to create impactful campaigns, combining strategy, creativity, and high-quality execution in every project.
 
 
 
 About The Role
 
 
 
 We are looking for a proactive
 
 Account Manager
 
 to oversee client accounts, coordinate project delivery, and ensure client satisfaction. The ideal candidate is organized, communicative, and able to balance client expectations with internal team capabilities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage day-to-day client accounts and serve as the main point of contact.
 </li>
 <li>
 Coordinate between clients and internal teams to ensure smooth project execution.
 </li>
 <li>
 Develop and maintain strong client relationships.
 </li>
 <li>
 Monitor project timelines, budgets, and deliverables.
 </li>
 <li>
 Assist in developing account strategies and campaign plans.
 </li>
 <li>
 Support the Account Director in reporting, presentations, and client meetings.
 </li>
 <li>
 Stay informed about industry trends and client competitors.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in account management or client services, preferably in an advertising or media agency.
 </li>
 <li>
 Strong communication, organization, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple accounts and projects simultaneously.
 </li>
 <li>
 Familiarity with advertising, digital marketing, and media processes.
 </li>
 <li>
 Team player with the ability to collaborate effectively across departments.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A collaborative and creative work environment.
 </li>
 <li>
 Exposure to diverse clients and campaigns.
 </li>
 <li>
 Professional development and growth opportunities.
 
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Working Days: Sunday to Thursday
 </li>
 <li>
 Working Hours: 10:00 AM &ndash; 6:00 PM
 </li>
 <li>
 Benefits: Medical Insurance &amp; Social Insurance
 </li>
 </ul>
</div>

Account Manager - Media & Advertising

<div>
 
 Reachcom for Media &amp; Advertising is hiring a Senior Account Executive.
 
 
 
 This is a
 
 full-time
 
 position based in
 
 Maadi
 
 
 , Egypt
 
 , for candidates with
 
 experience in account management or client services
 
 .
 
 
 
 About Reachcom
 
 
 
 
 Reachcom for Media &amp; Advertising
 
 is a creative agency delivering innovative media and advertising solutions across digital and traditional platforms. We partner with brands to create impactful campaigns, combining strategy, creativity, and high-quality execution in every project.
 
 
 
 About The Role
 
 
 
 We are looking for a proactive
 
 Senior Account Executive
 
 to support client accounts, coordinate project delivery, and ensure client satisfaction. The ideal candidate is organized, communicative, and able to bridge client needs with internal team capabilities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day management of client accounts.
 </li>
 <li>
 Coordinate between clients and internal teams to ensure timely project delivery.
 </li>
 <li>
 Prepare reports, presentations, and updates for clients.
 </li>
 <li>
 Assist in developing account strategies and campaign plans.
 </li>
 <li>
 Maintain strong client relationships and follow up on project feedback.
 </li>
 <li>
 Stay updated on industry trends and client competitors.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in account management or client services, preferably in an advertising or media agency.
 </li>
 <li>
 Strong communication, organization, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously.
 </li>
 <li>
 Familiarity with advertising, digital marketing, and media processes.
 </li>
 <li>
 Team player with collaborative skills.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A collaborative and creative work environment.
 </li>
 <li>
 Exposure to diverse clients and campaigns.
 </li>
 <li>
 Professional development and growth opportunities.
 
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Working Days: Sunday to Thursday
 </li>
 <li>
 Working Hours: 10:00 AM &ndash; 6:00 PM
 </li>
 <li>
 Benefits: Medical Insurance &amp; Social Insurance
 </li>
 </ul>
</div>

Sr. Account Executive

PMD Agency

<div>
 
 
 -Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor and advocate.
 
 
 
 
 
 -Project Coordination: Oversee the execution of marketing campaigns, ensuring projects are delivered on time, within scope, and within budget.
 
 
 
 
 
 -Content Creation: Develop engaging and relevant content for various marketing channels, tailored to the client's brand voice and audience.
 
 
 
 
 
 -Innovation Initiatives: Identify and propose new initiatives and strategies to enhance client service and drive better results, staying ahead of industry trends.
 
 
 
 
 
 -Team Collaboration: Work closely with internal teams, including creative, analytics, and development, to ensure alignment and effective execution of client projects.
 
 
 
 
 
 -Problem Solving: Address client concerns promptly and effectively, ensuring high levels of satisfaction and retention.
 
 
 
 
 
 *Min 2 years of experience as account manager
 
</div>

Account Manager

Kantar

<div>
 
 
 
 Kantar is looking for an Account Manager (Quantitative Research) to join our Downtown Mall office in Cairo!
 
 
 
 
 
 
 
 
 About Kantar
 
 
 
 
 
 
 Kantar is the world&rsquo;s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar&rsquo;s 30,000 people based in more than 100 countries help the world&rsquo;s leading organizations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
 
 
 
 
 
 Our insights colleagues are experts in human understanding. With expertise covering brand, innovation, creative, media, commerce and customer experience, they help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 As an Account Manager, you will be part of our ambitious Quantitative Research team, managing clients across a variety of industries and research domains. As a key interface between the organization and our clients, the role includes client engagement, consultancy, study design and analysis, overseeing presentations and reports as well as managing a small team of Research Executives.
 
 
 
 
 
 This is Cairo-based regional client servicing role where you will be empowered and accountable for successful delivery of client projects.
 
 
 
 
 
 
 What you will be doing:
 
 
 
 
 
 <ul>
 <li>
 Account management &amp; client servicing
 </li>
 <li>
 Business development
 </li>
 <li>
 End-to-end research project design and management
 </li>
 <li>
 Quantitative analysis, insights, tracking, reporting
 </li>
 <li>
 Team &amp; people management
 </li>
 </ul>
 
 
 
 
 
 The skills &amp; experience you&rsquo;ll need:
 
 
 
 
 
 <ul>
 <li>
 University Degree in a relevant field (Economics, Marketing, Psychology, Business Administration, or other)
 </li>
 <li>
 Minimum of 4 years of experience managing and delivering high volume quantitative research studies to a variety of clients
 </li>
 <li>
 Experience with brand equity studies, segmentation, U&amp;As, concept/product testing as well as consumer profiling
 </li>
 <li>
 People management experience
 </li>
 </ul>
 
 
 
 
 
 Why join Kantar?
 
 
 
 
 
 
 We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.
 
 
 
 
 
 And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people are our highest priority, and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we&rsquo;re flexible in our approach to ensure people feel included and accepted.
 
 
 
 
 
 We&rsquo;re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you&rsquo;re not a perfect fit, we&rsquo;d love to receive your application and talk to you about this job or others at Kantar.
 
 
 
 
 
 
 Interested?
 
 
 
 
 
 
 Send us your application including CV today. For questions, you may get in touch with Anne-Lise Bosmans, EMEA TA Specialist (anne-lise.bosmans@kantar.com).
 
</div>

Account Manager, Quantitative Research

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution
 
 
 
 Role Context
 
 
 
 
 The Opportunity:
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Written &amp; Verbal (English/Arabic).
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 
 Impact on the Business/Function
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary.
 </li>
 <li>
 By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.
 </li>
 <li>
 By investigating accurately and identifying and handling queries t client&rsquo;s satisfaction.
 </li>
 <li>
 By keeping clients fully informed of progress throughout the life c of a query.
 </li>
 <li>
 By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.
 </li>
 <li>
 Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Feedback from internal and external stakeholders.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region.
 </li>
 <li>
 Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.
 </li>
 <li>
 Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.
 </li>
 <li>
 Ensure that all product related complaints are feedback to the product and IT teams.
 </li>
 <li>
 Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
 
 
 </li>
 </ul>
 
 Quality/ Training
 
 
 
 Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 
 
 
 Measure
 
 
 
 Key accountabilities are:
 
 
 <ul>
 <li>
 Conduct quality review of agent&rsquo;s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
 </li>
 <li>
 Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.
 </li>
 <li>
 Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process
 </li>
 <li>
 Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience
 </li>
 <li>
 Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy.
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Ensure that the customer issues / problems are effectively investigated and resolved.
 </li>
 <li>
 Provide HSBCnet training sessions via webex
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 </li>
 <li>
 Exceeds expectations of internal and external customers
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Manages day to day process related activities for self
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
 </li>
 <li>
 Ensures swift and clear communication to the stakeholder
 </li>
 <li>
 Fosters development of co-workers
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 What you will need to succeed in the role
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

Client Services Officer US - Client Management Ops (Night and Overnight Coverage), GSC

Expleo Group

<div>
 We are seeking a seasoned Sales professional to act as a strategic trusted advisor to our clients. In this role, you will be responsible for driving growth by understanding complex client challenges in sectors like Banking, Insurance &amp; Financial Institutions and architecting high-value IT solutions. You will leverage your deep industry knowledge and C-level relationships to sell our portfolio of IT services.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Client Engagement &amp; Business Development: Act as a trusted advisor by identifying and pursuing new business opportunities through a deep understanding of client business objectives, industry trends, and pain points.
 </li>
 <li>
 Solution Architecture &amp; Value Selling: Conduct pre-sales and collaborate with delivery teams to design and propose tailored IT service solutions (Application Development, Testing, Cybersecurity, Cloud, Data, AI) that address specific client needs and regulatory requirements, emphasizing business value and ROI.
 </li>
 <li>
 End-to-End Deal Leadership: Manage the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 C-Level Relationship Management: Cultivate and leverage strong, lasting relationships with C-level executives, IT decision-makers, and procurement teams to become a partner of choice.
 </li>
 <li>
 Market Insight &amp; Competitive Positioning: Continuously monitor market trends, competitor offerings, and emerging technologies to strategically position our services and provide valuable insights to both clients and internal leadership.
 </li>
 <li>
 Sales Forecasting &amp; Strategic Reporting: Provide accurate sales forecasts, pipeline analysis, and performance reports to senior leadership, offering a clear view of the business landscape and growth opportunities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven track record as a Senior Sales Consultant, Strategic Account Manager, Sales Account Manager, or similar client-facing strategic role within the software services industry.
 </li>
 <li>
 Proven track record of managing not less than $2M target
 </li>
 <li>
 Demonstrable experience selling complex IT service solutions to the BFSI sector (Banking, Financial services &amp; Insurance) additional sectors are welcomed but BFSI is primary.
 </li>
 <li>
 Established network and proven ability to build rapport and credibility with C-level executives and senior IT leaders.
 </li>
 <li>
 Strong consultative selling and solutioning skills, with the ability to listen to client needs and translate them into a compelling value proposition.
 </li>
 <li>
 A collaborative and strategic team player, adept at working with cross-functional teams to craft winning solutions.
 </li>
 <li>
 Excellent negotiation, presentation, and communication skills.
 </li>
 <li>
 Highly motivated, proactive, and results-oriented with a positive, "can-do" attitude and a strong drive to succeed.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Experience selling services to BFSI is essential.
 </li>
 <li>
 Driving the end-to-end deal leadership by managing the complete sales cycle from lead generation and qualification to strategic client engagement, proposal co-creation, complex negotiation, and successful closure.
 </li>
 <li>
 The ability to sell the companies' services wihin the local market to new clients/industries
 </li>
 </ul>
</div>

Sales Account Manager | Software Services | BFSI

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758 client services manager jobs IN Cairo

Account Manager - Media & Advertising

Sr. Account Executive

Account Manager

Account Manager, Quantitative Research

Client Services Officer US - Client Management Ops (Night and Overnight Coverage), GSC

Sales Account Manager | Software Services | BFSI

Sales Account Manager | Software Services | BFSI