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Omnicom Media Group (MENA)

<div>
 
 
 Role Summary
 
 
 
 
 
 
 The Senior Account Executive (SAE) is the elevated, strategic partner to the Account Manager, overseeing the daily execution and efficiency of 1-3 key client accounts. The SAE maintains high-level client communication, begins to contribute to strategic campaign planning, and mentors junior team members. They are primarily responsible for ensuring project profitability and seamless cross-departmental alignment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 A. Strategic Client Leadership (The Partner)
 
 
 
 
 
 
 
 - Account Ownership:
 
 Lead day-to-day client relationships with senior-level contacts, ensuring proactive communication and maintaining client trust.
 
 
 
 - Proactive Planning:
 
 Contribute to annual and quarterly strategic planning sessions, offering insights into client challenges, opportunities, and business goals.
 
 
 
 - Problem Solving:
 
 Act as the first point of escalation for execution issues, proactively identifying potential risks (timeline, budget, scope) and proposing mitigation strategies before escalating to the Account Manager.
 
 
 
 - Presentation Development:
 
 Take ownership of developing comprehensive client-facing materials, including quarterly business reviews, campaign wrap-up reports, and pitch decks for organic growth opportunities.
 
 
 
 B. Project &amp; Financial Management (The Strategist)
 
 
 
 
 
 
 
 - Financial Accountability:
 
 Monitor account budgets and project profitability, proactively tracking monthly revenue recognition and flagging any projects approaching budget overruns.
 
 
 
 - Scope Definition:
 
 Assist the Account Manager in defining detailed project scopes, translating client objectives into clear, measurable deliverables for internal teams.
 
 
 
 - Cross-Functional Orchestration:
 
 Oversee the flow of work between Strategy, Content, and Art teams, ensuring all deliverables align with the original creative brief and are legally compliant and on-brand.
 
 
 
 - Traffic Management:
 
 Manage complex timelines, often across multiple concurrent campaigns, ensuring internal teams have clear direction and external deadlines are strictly met.
 
 
 
 
 
 
 The ideal candidate must have:
 
 
 
 
 
 
 
 A. Professional Experience &amp; Education
 
 
 
 
 
 
 
 - Experience:
 
 3-5 years of direct experience in account services/client management within a fast-paced agency environment, preferably with a focus on digital or social media marketing.
 
 
 
 - Education:
 
 Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or equivalent professional certification/experience.
 
 
 
 - Sector Knowledge:
 
 Proven experience managing mid-to-large-scale accounts, specifically involving complex content calendars, paid social media campaigns, and influencer marketing programs.
 
 
 
 B. Core Skills
 
 
 
 
 
 
 
 - Negotiation &amp; Diplomacy:
 
 Exceptional interpersonal and negotiation skills, capable of managing complex client demands while protecting agency resources and margin.
 
 
 
 - Analytical Acumen:
 
 Ability to read and interpret social media performance data (e.g., engagement rates, reach, conversion metrics) and summarize the findings into actionable client insights/reports.
 
 
 
 - Multilingual Fluency:
 
 Complete professional fluency in both English and Arabic (reading, writing, and speaking).
 
 
 
 - High-Impact Presenting:
 
 Proven ability to deliver compelling, articulate presentations to stakeholders in both languages.
 
 
 
 - Quality Control &amp; Editorial Oversight:
 
 Exceptional command of English/ Arabic grammar and syntax, with the ability to provide rigorous proofreading and quality control for all emails, social copy, and campaign content to ensure brand-voice consistency and accuracy.
 
 
 
 
 
 
 *Only shortlisted candidates who meet our requirements will be contacted.*
 
 
</div>

Senior Account Executive

SOCIALEYEZ

<div>
 
 The Pod Manager is responsible for overseeing a team of Account Executives, ensuring seamless daily operations, high-quality deliverables, and strong client satisfaction. This role combines administrative oversight (attendance, reporting, workload management) with creative and strategic leadership (content planning, campaign conceptualization, quality control, and client relationship management). Acting as both a people manager and an account manager, the Pod Manager ensures that all campaigns, strategies, and deliverables are executed on time, meet quality standards, and align with client objectives.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ol>
 <li>
 Supervise, guide, and support a pod of Account Executives.
 </li>
 <li>
 Manage attendance, leaves, and daily workflows.
 </li>
 <li>
 Ensure content calendars and deliverables are accurate, timely, and aligned with client strategy.
 </li>
 <li>
 Review and validate reports, flat plans, and task flows before submission.
 </li>
 <li>
 Oversee campaign quality, ensuring consistency in tone, visuals, and messaging.
 </li>
 <li>
 Act as the main liaison between Account Executives and Account Directors.
 </li>
 <li>
 Maintain strong client relationships and resolve escalations quickly.
 </li>
 <li>
 Lead weekly team meetings to track progress and resolve challenges.
 </li>
 <li>
 Provide coverage during team absences to ensure continuity.
 </li>
 </ol>
 
 Stay updated on industry trends and recommend improvements.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 4&ndash;6
 
 
 years of experience in account management, client servicing, or team leadership in a digital marketing or agency environment.
 </li>
 <li>
 Proven track record of managing teams and delivering successful campaigns.
 </li>
 <li>
 Strong understanding of social media content, campaign strategy, and client servicing best practices.
 </li>
 <li>
 Demonstrated ability to collaborate with cross-functional teams and manage multiple stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Other Requirements:
 
 
 <ul>
 <li>
 Ability to work in a fast-paced, high-pressure environment.
 </li>
 <li>
 Flexibility to work extended hours when required to meet deadlines.
 </li>
 <li>
 Strong problem-solving skills with the ability to anticipate needs and propose solutions.
 </li>
 </ul>
 
 
</div>

Pod Manager(Social Media Manager)

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution
 
 
 
 The Opportunity
 
 
 
 
 Role Context:
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Written &amp; Verbal (English/Arabic).
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 
 Impact on the Business/Function:
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary.
 </li>
 <li>
 By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.
 </li>
 <li>
 By investigating accurately and identifying and handling queries t client&rsquo;s satisfaction.
 </li>
 <li>
 By keeping clients fully informed of progress throughout the life c of a query.
 </li>
 <li>
 By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.
 </li>
 <li>
 Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Feedback from internal and external stakeholders.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region.
 </li>
 <li>
 Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.
 </li>
 <li>
 Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.
 </li>
 <li>
 Ensure that all product related complaints are feedback to the product and IT teams.
 </li>
 <li>
 Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
 
 
 </li>
 </ul>
 
 Quality/ Training
 
 
 
 Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 
 
 
 Measure
 
 
 
 
 Key accountabilities are:
 
 
 
 <ul>
 <li>
 Conduct quality review of agent&rsquo;s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
 </li>
 <li>
 Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.
 </li>
 <li>
 Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process
 </li>
 <li>
 Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience
 </li>
 <li>
 Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy.
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Ensure that the customer issues / problems are effectively investigated and resolved.
 </li>
 <li>
 Provide HSBCnet training sessions via webex
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 </li>
 <li>
 Exceeds expectations of internal and external customers
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Manages day to day process related activities for self
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
 </li>
 <li>
 Ensures swift and clear communication to the stakeholder
 </li>
 <li>
 Fosters development of co-workers
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 What you will need to succeed in the role
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

Client Services Officer US - Client Management Ops (Night and Overnight Coverage), GSC

NielsenIQ

<div>
 
 Job Description
 
 
 
 
 This role is required to provide full service management of key client accounts through market research, analysis and reports. The role is also responsible for the smooth execution of projects assigned to him/her, from the stage of client briefing to the final stage of report writing and presentation of results.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Responsible of the end to end research cycle from client briefing to report delivery
 </li>
 <li>
 Designs proposals based on understanding of client needs
 </li>
 <li>
 Develop Nielsen business with new and existing clients
 </li>
 <li>
 Designs research instruments using different tools according to research methodology
 </li>
 <li>
 Co-ordinates the execution of projects and handles other departments responsible of the data collection and processing
 </li>
 <li>
 Co-operating with other research executives and trainees who will assist on the various stages of the project
 </li>
 <li>
 Works on the analysis and interpretation of results, provides feedback to clients and writes reports and recommendations
 </li>
 <li>
 Present final reports to client stakeholders
 </li>
 <li>
 Help in organizing interactive workshops with clients
 </li>
 <li>
 Ensure timely billing and collection of all studies handled
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 University degree in Marketing, Economics or related field
 
 
 
 <ul>
 <li>
 2-4 years of experience in Market Research
 </li>
 <li>
 Strong analytical mind
 </li>
 <li>
 Excellent numerical skills
 </li>
 <li>
 Excellent Presentation skills
 </li>
 <li>
 Excellent verbal and written communication skills in English and local language desirable
 </li>
 <li>
 Expertise in client servicing
 </li>
 <li>
 Experience in working across different research practices
 </li>
 <li>
 Experience in working with different data collection methodologies
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Senior Research Executive -Quantitative

51Talk

<div>
 
 
 ( Customer Care Manager )
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, mentor, and manage a team of class mentors to deliver exceptional service and meet performance targets
 </li>
 <li>
 Develop and optimize customer communication scripts, service workflows, and resolution guidelines
 </li>
 <li>
 Monitor daily and monthly performance metrics and provide continuous coaching and feedback
 </li>
 <li>
 Ensure all customer interactions meet quality, brand, and service excellence standards
 </li>
 <li>
 Help to handle customer inquiries and complex cases with professionalism and empathy
 </li>
 <li>
 Collaborate closely with sales, marketing, and operations teams to ensure seamless customer journeys and consistent messaging
 </li>
 <li>
 Conduct regular training sessions to enhance product knowledge, service skills, and communication techniques
 </li>
 <li>
 Identify trends in customer feedback and recommend process improvements to enhance customer experience
 </li>
 <li>
 Prepare and present performance reports, insights, and recommendations to senior management
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum of 5 years of experience in customer care, or a related field, with at least 3 years in a supervisory or managerial role
 </li>
 <li>
 Strong leadership, coaching, and team management skills
 </li>
 <li>
 Customer-centric mindset with a proven ability to drive service excellence and team performance
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Experience working with CRM systems, ticketing platforms, and performance reporting tools
 </li>
 <li>
 Ability to analyze data and translate insights into actionable improvements
 </li>
 <li>
 Professional proficiency in English, both written and spoken
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Work Schedule &amp; Location:
 
 
 
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 Schedule:
 
 
 <ul>
 <li>
 Sunday to Thursday:
 
 12:00 PM &ndash; 9:00 PM
 
 (includes a
 
 1 hour and 15 min break
 
 )
 </li>
 <li>
 Saturday:
 
 12:00 PM &ndash; 4:00 PM
 
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 
 Apply Now!
 
 
 
 Send your
 
 resume
 
 to:
 
 sohilama@51talk.com
 
 
 
 Or reach out via
 
 WhatsApp:
 
 
 01205576576
 
 
</div>

Customer Service Manager

Nawah Scientific

<div>
 
 Job Brief
 
 
 
 We are looking for an Account Manager to support our business development and client engagement activities across the MENA region, with a focus on Iraq, the Levant, and North Africa.
 
 
 This role is ideal for early-career professionals interested in the pharmaceutical CRO industry who are eager to learn, grow, and build regional client relationships within a dynamic and multicultural environment.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Support business development activities for CRO pharmaceutical services across assigned MENA markets.
 </li>
 <li>
 Assist in managing relationships with existing clients and supporting new client acquisition
 </li>
 <li>
 Help identify potential leads and follow up on sales opportunities.
 </li>
 <li>
 Coordinate with internal teams (commercial, technical, project management).
 </li>
 <li>
 Participate in client meetings, calls, and presentations.
 </li>
 <li>
 Support preparation of proposals, quotations, and follow-up communications.
 </li>
 <li>
 Maintain accurate client data and sales tracking records (CRM or internal systems).
 </li>
 <li>
 Travel within the region when required.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Must to have:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Pharmacy, Life Sciences, Biotechnology, or a related field
 </li>
 <li>
 Strong English communication skills (spoken and written)
 </li>
 <li>
 Interest or basic exposure to the pharmaceutical or CRO industry
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Eagerness to learn, develop sales skills, and grow in a regional role
 </li>
 <li>
 Ability to work in a fast-paced, multicultural environment.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 French language is a strong plus
 </li>
 <li>
 Familiarity with GCC, Levant, or North African markets is an advantage
 
 
 </li>
 </ul>
 
 Employment Type
 
 
 
 <ul>
 <li>
 Full-time.
 </li>
 <li>
 Regional travel may be required.
 </li>
 </ul>
</div>

Sales Account Manager - MENA Region

Concentrix

<div>
 
 Job Description
 
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
 
 
 
 
 Additional Job Description
 
 <ul>
 <li>
 2+ years of experience working in a customer service or sales capacity
 </li>
 <li>
 Prior success in achievement of personal and team sales quota/goals
 </li>
 <li>
 Experience in high-volume calling
 </li>
 <li>
 Experience learning new technology and data
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Excellent knowledge of MS Office programs
 </li>
 <li>
 Experience working with Salesforce.com or similar CRM
 </li>
 <li>
 Experience or willingness to work from home
 </li>
 </ul>
 
 
</div>

B2B Associate, Customer Acquisition

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