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ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives base model |Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retentions)

Catchworld International

Job Title: Lead Generation Specialist &ndash; Software SalesOverview: We are looking for a dedicated Lead Generation Specialist to support our software sales team. Our core services include Web Development, SEO, Social Media Marketing, and Design solutions. The primary focus of this role is to generate quality leads, engage effectively with prospects, and ensure a strong sales pipeline.Responsibilities:<ul><li>Identify and generate high-quality leads for software sales (Web Development, SEO, Social Media Marketing, Design).</li><li>Communicate professionally and effectively with potential clients.</li><li>Understand client requirements and provide accurate information about our services.</li><li>Deliver only qualified and relevant leads to the sales team.</li><li>Maintain consistent follow-ups to build trust and long-term client relationships.</li></ul>Qualifications: Strong communication and lead generation skills are preferred.Compensation: We offer a competitive base salary along with performance-based incentives and opportunities for career growth.Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Lead Generation Specialist

Ingenious Guru

Location: Gulshan-e-Iqbal, Block 13-B, KarachiShift Timings:<ul><li>Females: 5:00 PM &ndash; 11:00 PM</li><li>Males: 6:00 PM &ndash; 3:00 AM</li></ul>About Us: Hustler Studio is a fast-growing creative agency, delivering graphic design, branding, and digital solutions to clients in the US &amp; European markets. We&rsquo;re passionate about innovation, client success, and building long-term partnerships.Job Description: We&rsquo;re hiring a Digital Sales Specialist to drive client acquisition and revenue growth. You will be responsible for identifying new leads, managing relationships, and closing deals in the design and creative services sector.Key Responsibilities:<ul><li>Prospect and identify new business opportunities in graphic design, branding, and digital services.</li><li>Manage and grow long-term client relationships.</li><li>Utilize platforms such as Twitter, Discord, Twitch, and LinkedIn to connect with potential clients.</li><li>Achieve and exceed monthly sales targets.</li></ul>Qualifications:<ul><li>Proven experience as a Sales Executive, or Sales Representative (design industry preferred).</li><li>Strong communication, persuasion, and negotiation skills.</li><li>Self-motivated, energetic, and goal-oriented.</li><li>Basic knowledge of design tools and creative services (preferred, not required).</li></ul>Benefits:<ul><li>Salary: PKR 20,000 &ndash; 40,000 + Commission (based on performance).</li><li>International client exposure (US &amp; European markets).</li><li>Career growth opportunities and professional development.</li><li>Friendly, supportive, and collaborative work environment.</li></ul>How to Apply: Send your CV to hr@hustlerstudio.pk with the subject line &ldquo;_Digital Sales Specialist&rdquo;_ or WhatsApp us at +92 332 3460866.Job Types: Full-time, Part-timePay: Rs20,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In personApplication Deadline: 28/09/2025

Digital Sales Specialist

Wigatech

Job Title: Upwork SpecialistCompany: Wigatech SolutionsLocation: Gulshan-e-Iqbal, block 2 Karachi, PakistanJob Description:Wigatech Solutions is seeking a highly skilled Upwork Specialist to manage and grow our presence on the Upwork platform. The ideal candidate will be responsible for creating winning proposals, securing high-value projects, and building long-term client relationships. This role requires a proactive, results-driven professional who understands how to maximize opportunities on Upwork.Key Responsibilities:<ul><li>Manage and optimize the company&rsquo;s Upwork profile to ensure maximum visibility and client trust.</li><li>Identify and bid on high-quality projects relevant to our services.</li><li>Write tailored, professional, and persuasive proposals.</li><li>Negotiate project terms, budgets, and timelines with clients.</li><li>Build and maintain strong relationships with international clients.</li><li>Achieve monthly revenue and project acquisition targets.</li><li>Stay updated with Upwork trends, algorithms, and best practices.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience working as an Upwork Specialist or Business Development Executive.</li><li>Strong knowledge of Upwork platform, policies, and bidding strategies.</li><li>Excellent written and spoken English communication skills.</li><li>Ability to analyze client requirements and create customized solutions.</li><li>Proven track record of closing high-value projects on Upwork.</li><li>Self-motivated, result-oriented, and target-driven.</li></ul>What We Offer:<ul><li>Attractive salary package (80k &ndash; 100k PKR based on experience &amp; skills)</li><li>Performance-based bonuses and incentives.</li><li>Professional growth and career development opportunities.</li><li>Collaborative and supportive work environment.</li><li>Opportunity to work with an international client base.</li></ul>How to Apply: If you are a skilled Upwork Specialist with a strong portfolio of successful projects, we&rsquo;d love to hear from you! Please send your updated CV/Resume along with details of your Upwork success.Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Upwork Specialist

Optimum Advisory

Job description:We are seeking a proactive and results-oriented Import Sales Specialist to join our team. The ideal candidate will be responsible for generating new business, developing client relationships, and achieving sales targets for our import freight forwarding services. This role is crucial for expanding our market share and strengthening our presence in the logistics sector.Position: Freight Forwarding Import Sales SpecialistExperience: Minimum of 2 to 5 years of experience in sales within the freight forwarding or logistics industry, with a focus on import services.Education: Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.Location: Kemari, KarachiKey Responsibilities :<ul><li>Identify and actively prospect new clients to generate sales leads for our import logistics services, including air and sea freight.</li><li>Build and maintain strong, long-lasting relationships with clients by understanding their business needs and offering tailored logistics solutions.</li><li>Prepare and present competitive quotations and proposals to clients, ensuring profitability while meeting customer requirements.</li><li>Negotiate rates and service contracts with clients and overseas agents to secure new business and close sales deals.</li><li>Collaborate with the operations team to ensure a seamless transition of new business and to resolve any client-related issues in a timely manner.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: On the road

Import Sales Specialist (Logistics Industry)

Jorofy Private Limited

We are looking for a dedicated and professional Customer Services Executive to join our team. As a Customer Services Executive, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.</li><li>Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.</li><li>Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.</li><li>Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.</li><li>Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.</li><li>Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.</li><li>Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.</li><li>Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.</li><li>Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.</li><li>Experience: Minimum of 1-2 years of experience in customer service or a related role.</li><li>Skills:</li><li>Excellent communication skills, both written and verbal.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>A supportive and collaborative work environment.</li></ul>Location Shahr-e-faisal Karachi, PakistanJob type Full Time (Onsite) RotationalApply atcareers@siardigital.com sana.badar@siardigital.comJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Explore 1321+ Client services specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1321 client services specialist jobs IN Karachi

Customer Services Specialist

International Customer Services Specialist (Retentions)

Lead Generation Specialist

Digital Sales Specialist

Upwork Specialist

Import Sales Specialist (Logistics Industry)

Customer Services Specialist