customer service representative Jobs in Karachi

customer service representative

customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer support executive Jobs in Karachi

customer support executive

international customer support specialist Jobs in Karachi

international customer support specialist

client services specialist

Symbiosis Technologies

We&rsquo;re looking for a Client Onboarding Specialist who will guide new customers through a smooth, structured onboarding journey. This role is all about creating a solid first impression, understanding client needs, configuring their account, training them on the platform, and making sure they get value from day one.You&rsquo;ll work closely with Customer Success, Support, and Product teams to ensure every client launches successfully and feels confident using our software.Key Responsibilities1. Onboarding &amp; Implementation<ul><li>Lead onboarding sessions with new clients, ensuring a seamless setup process.</li><li>Understand client goals, workflows, and challenges to tailor their onboarding plan.</li><li>Configure accounts, permissions, integrations, and user settings.</li><li>Guide clients through data imports, system setup, and key feature enablement.</li></ul>2. Training &amp; Product Adoption<ul><li>Deliver hands-on product training via Zoom, Loom videos, or webinars.</li><li>Create custom onboarding checklists and training materials.</li><li>Ensure clients understand core features and best practices for their industry.</li><li>Track onboarding progress and follow up until the client is fully activated.</li></ul>3. Communication &amp; Support<ul><li>Serve as the primary point of contact during the onboarding period.</li><li>Proactively communicate timelines, next steps, and expectations.</li><li>Work with Support/Technical teams to resolve setup issues quickly.</li><li>Provide feedback to Product/Engineering on client needs or feature gaps.</li></ul>4. Customer Success Collaboration<ul><li>Transition clients smoothly to the Customer Success Manager once onboarding is complete.</li><li>Document client requirements, preferences, and setup details in the CRM.</li><li>Identify upsell opportunities and potential risks early in the relationship.</li></ul>What We&rsquo;re Looking ForRequired<ul><li>1&ndash;3 years of experience in SaaS onboarding, customer success, or implementation.</li><li>Strong communication skills with a friendly, patient, and professional manner.</li><li>Comfort with US-based clients, time zones, and communication norms.</li><li>Ability to explain technical concepts in simple, clear language.</li><li>Experience using CRM, ticketing systems, Zoom, and documentation tools.</li></ul>Preferred<ul><li>Experience in the US SaaS market, healthcare, home care, logistics, or restaurant tech (depending on your product).</li><li>Familiarity with APIs, integrations, and basic troubleshooting.</li><li>Ability to create training materials, SOPs, or Loom videos.</li><li>Strong problem-solving and ownership mindset.</li></ul>Soft Skills<ul><li>Empathetic and customer-focused</li><li>Detail-oriented and organized</li><li>Comfortable juggling multiple clients at once</li><li>Fast learner with strong product understanding</li><li>Positive, calm, and solutions-first attitude</li></ul>Why Join Us<ul><li>Opportunity to work with a fast-growing SaaS company serving the US market</li><li>Growth-focused environment with room to expand into Customer Success or Product</li><li>Work with a collaborative team that values initiative and ownership</li><li>Make a direct impact on customer experience and product adoption</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Client Onboarding Specialist

3DM Solutions

About the Role:3DM Solutions is seeking a Female Client Relations Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Client Support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Client Services Representative (Female)

ibex

<div>
 
 Company Description
 
 
 
 ibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world&rsquo;s top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000 employees and cutting-edge technology, including the Wave X platform, ibex manages close to 200 million critical customer interactions annually. The company is dedicated to delivering exceptional customer experiences, adding significant lifetime value for its partners' clients.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role based in the Karachi Division for an International Customer Support Specialist. Responsibilities include providing efficient customer support and technical assistance, maintaining high customer satisfaction, addressing inquiries, resolving issues, and ensuring a superior customer experience. The role involves analyzing customer needs, delivering solutions, and collaborating with team members to continuously improve performance and service standards.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Customer Support and a strong focus on Customer Satisfaction
 </li>
 <li>
 Excellent Interpersonal Skills for effective communication and relationship building
 </li>
 <li>
 Experience with Technical Support and problem-solving abilities
 </li>
 <li>
 Strong Analytical Skills to assess and resolve customer issues effectively
 </li>
 <li>
 Ability to manage and prioritize tasks in a fast-paced environment
 </li>
 <li>
 Fluency in written and spoken English
 </li>
 <li>
 Prior experience in the BPO or customer service industry is an added advantage
 </li>
 </ul>
</div>

International Customer Support Specialist

Hiring Talent

We are looking for an energetic Business Development Specialist to join our client&rsquo;s team in Karachi, with the opportunity to work directly with international markets.Timings: 9 am to 6 pmLocation: Shahrah-e-Faisal, KarachiSalary: Up to 150KKey Responsibilities:<ul><li>Make outbound calls to prospective customers</li><li>Identify and qualify potential leads through effective questioning and engagement.</li><li>Schedule appointments or follow-ups for the sales team.</li><li>Maintain accurate records of calls, conversations, and lead status in the CRM.</li><li>Follow up on leads and manage the pipeline to ensure conversion opportunities.</li><li>Handle customer inquiries politely and address concerns where possible.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2 years of relevant experience</li><li>Strong in Basic MS Office, i.e. Outlook,Word,PPT,Excel etc.</li><li>Excellent English, Speaking &amp; Writing skills.</li><li>Strong in Task/Time Management, multitasking, deadlines, milestones.</li><li>Strong in Work Ethics, working independent, responsible, and with commitment.</li><li>Confident personality with professional phone etiquette</li></ul>This is a not a target based role.If you excel at turning conversations into opportunities, then this role is for you.Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you willing to work onsite?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>business development: 2 years (Preferred)</li><li>international market: 2 years (Preferred)</li></ul>Work Location: In person

Client Acquisition Specialist - Female

Kaba Travel & Tourism

Job Title: Umrah Sales Specialist &ndash; Travel AgencyLocation: Shah Faisal Karachi Job Type: Full-time Company: Kaba Travel &amp; TourismAbout the Role: We are seeking an experienced Umrah Sales Specialist who understands the complete Umrah process, package creation, customer handling, and lead conversion. The ideal candidate must have relevant experience in Umrah sales within the travel industry.Key Responsibilities:<ul><li>Handle incoming Umrah inquiries via calls, WhatsApp, and social media</li><li>Create customized Umrah packages based on client requirements</li><li>Convert leads into confirmed bookings through strong sales skills</li><li>Guide customers regarding visas, hotels, transport, ziyarats, and travel procedures</li><li>Coordinate with suppliers, hotel partners, and transport teams</li><li>Maintain client records and update booking sheets</li><li>Meet weekly and monthly sales targets</li><li>Provide excellent customer service and after-sales support</li><li>Stay updated with latest Umrah policies, hotel rates, and airline fares</li></ul>Requirements:<ul><li>Relevant experience in Umrah sales is mandatory</li><li>Strong communication and client-handling skills</li><li>Knowledge of Umrah procedures, hotel categories, ground services, and documentation</li><li>Ability to create and explain package details clearly</li><li>Good command of WhatsApp, Excel, and basic CRM tools</li><li>Target-oriented and confident in closing sales</li><li>Polite, professional, and customer-focused attitude</li></ul>Benefits:<ul><li>Attractive salary + commission</li><li>Friendly working environment</li><li>Growth opportunities</li></ul>How to Apply: Send your resume to admin@kabatravelandtourism.com.pk with the subject: Umrah Sales Specialist ApplicationJob Type: Full-timeWork Location: In person

Umrah Sales Specialist

Iberianz

Job Title: Design Sales SpecialistShift: 7:00 PM &ndash; 4:00 AMLocation: On-site &ndash; North Nazimabad, Block FOverview We are hiring on behalf of our client for a driven Design Sales Specialist to manage lead generation, qualification, consultation, and sales conversion for creative services such as graphic design, web design, branding, and related solutions. The role focuses on identifying international prospects, engaging them effectively, and converting qualified leads into clients.Key Responsibilities<ul><li>Research and identify international prospects through directories, websites, social platforms, and business databases.</li><li>Build and maintain a structured pipeline of high-potential leads.</li><li>Initiate outbound cold calls to introduce services and generate interest.</li><li>Understand prospect needs and recommend appropriate design solutions.</li><li>Handle objections with clarity and maintain a solution-oriented approach.</li><li>Qualify leads using BANT or similar criteria to determine readiness.</li><li>Follow up consistently and convert qualified leads into paying clients.</li><li>Prepare pricing options, proposals, and quotations.</li><li>Negotiate terms and close deals to meet revenue targets.</li><li>Maintain ongoing client relationships to support upselling, cross-selling, and repeat business.</li><li>Collaborate with the design team to ensure accurate communication of client requirements.</li><li>Update all interactions, follow-ups, and closed deals in the CRM.</li><li>Track and report key sales metrics and recommend improvements to outreach strategies.</li></ul>Requirements<ul><li>Proven experience in international sales, lead generation, or cold calling, ideally within design, digital marketing, or creative services.</li><li>Strong communication, negotiation, and client-handling skills.</li><li>Ability to understand and present design service offerings confidently.</li><li>Experience with CRM systems and sales reporting.</li><li>Highly self-motivated, target-driven, and comfortable working night hours for international markets.</li></ul>Experience:<ul><li>Design Sales: 1 year (Preferred)</li><li>International Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working in night shift?</li><li>We require to fill this position immediately, how soon can you start?</li></ul>Work Location: In person

Design Sales Specialist

Experts Communication

Job Title: Front/Upsell Specialist &ndash; Creative Services Company: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000 &ndash; 200,000/month (based on experience) Sales Target: $5,000 &ndash; $10,000 per month Contact: +92 317 7770002 | hr@expertscommunication.netAbout the RoleWe are seeking a proactive and results-driven Front/Upsell Specialist &ndash; Creative Services to join our dynamic team. The ideal candidate will excel in converting inbound leads and upselling creative solutions, including web design, branding, UX/UI, digital marketing, SEO, and logo design. Your focus will be on driving revenue while maintaining strong client relationships.Key ResponsibilitiesLead Conversion &amp; Upselling<ul><li>Engage with existing and new clients to convert leads into confirmed projects.</li><li>Identify opportunities for upselling additional creative and digital services to increase client value.</li><li>Maintain an organized pipeline with timely follow-ups and professional communication.</li><li>Achieve monthly sales targets of $5,000 &ndash; $10,000.</li></ul>Collaboration &amp; Reporting<ul><li>Work closely with design and project management teams to ensure seamless service delivery.</li><li>Track sales performance, prepare reports, and adjust strategies to meet targets.</li><li>Provide feedback and insights to improve client engagement and upselling approaches.</li></ul>Requirements<ul><li>Minimum 2 years of experience in sales or upselling digital/creative services.</li><li>Proven track record in lead conversion, upselling, and client relationship management.</li><li>Strong negotiation, communication, and presentation skills.</li><li>Comfortable working night shifts and managing multiple clients efficiently.</li><li>Familiarity with Bark.com, SMM, or freelance marketplaces is a plus.</li></ul>Perks &amp; Benefits<ul><li>5-day workweek (Saturday &amp; Sunday off).</li><li>Performance-based growth with quarterly reviews.</li><li>Competitive salary with attractive incentives and commissions.</li><li>Company-sponsored dinners, annual trips, and engagement events.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team in a fast-paced environment, selling top-tier creative solutions while maximizing revenue opportunities. This role offers excellent growth potential, performance-based rewards, and the chance to sharpen your upselling expertise.Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Front Upsell Specialist – Creative Services

Explore 1291+ Client services specialist in Karachi this December. Find roles across top companies and apply now to boost your career.