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client services specialist

Nazgrow Pvt Ltd

<p>Nazgrow is looking for enthusiastic and confident client on-boarding specialist to join our team! This role involves cold calling international clients, Strong communication and sales skills are a must.</p><p><b>Key Responsibilities: </b></p><p>✔ Cold calling international prospects to sell e-commerce services</p><p>✔ Building strong relationships and trust with clients</p><p>✔ Meeting monthly sales targets and KPIs</p><p>✔ Explaining and selling service packages and upsells</p><p><b>Requirements:</b></p><p>✔ Excellent command of spoken English</p><p>✔ Strong communication, persuasion, and selling abilities</p><p>✔ Previous experience with Amazon or e-commerce clients is a plus</p><p>✔ Willingness to work night shifts</p><p>✔ Self-motivated, confident and target-driven</p><p>Job Types: Full-time, Commission</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Client On-boarding Specialist

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><p></p><div><div><b><br>
Job Overview</b></div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div><b>
Essential Functions</b></div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div><b>
Qualifications</b></div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div><div><br>
Bookassist</div> is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div>
Bookassist - We Make Your Bookings More Profitable</div><div>
Bookassist helps hotels increase direct bookings and profit. We combine leading technology and expert strategy to actively raise ROI and lower CPA.</div><div></div><div><div><div>
Position Overview<br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Client Support &amp; Training</div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div></div><div><div>
Technical Support &amp; Issue Resolution</div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><br>
Internal Collaboration</div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div></div><div><div>
Job Requirements</div></div><div><div>
Core Skills</div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div></div><div><div>
Technical Competencies</div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, data platforms, or real estate datasets is an advantage.</div></li></ul></div><div></div><div><div>
Experience &amp; Education</div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div></div><div><div>
Languages</div></div><div><ul><li><div>
Fluent written and spoken English</div></li></ul></div><div><ul><li><div>
Knowledge of Italian / German would be considered an Asset</div></li></ul></div><div></div><div><div>
Work Conditions</div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time (9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Italian/German)

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Must have at least 40 WPM
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers with their items purchased through the e-commerce website
  </li>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  </li>
  <li>
   Maintain swift responses to customers through email and/or chat
  </li>
  <li>
   Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  </li>
  <li>
   Document each customer query as well as the resulting solution
  </li>
  <li>
   Provide alternatives to products/items, which are not available on the e-commerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing resolutions
  </li>
  <li>
   Stay up to date with the latest updates on system information and process changes
  </li>
  <li>
   Able to deal with objections and handle customer pushbacks
  </li>
 </ul>
</div>


Customer Services Specialist

Triology Studio

<p>We are hiring a <b>Part-Time Upwork Bidder / Proposal Specialist</b> to help us win new clients through high-quality, customized proposals. This is a remote, performance-based role ideal for someone experienced with Upwork bidding and client communication.</p><p><b>Job Type:</b> Part-Time<br/><b>Industry:</b> Digital Services (SEO, Wikipedia, Web Design/Development &amp; Content Services)<br/><b>Compensation:</b> Commission-Based + Performance Incentives</p><p><b>Role Overview</b><br/>You will search for relevant Upwork projects daily and submit tailored, persuasive proposals. Your goal is to convert opportunities into paid projects through smart bidding and professional communication.</p><p><b>Key Responsibilities</b></p><ul><li>Search and identify relevant Upwork jobs daily</li><li>Submit customized, non-copy-paste proposals</li><li>Understand client needs and align with our services</li><li>Ask smart discovery questions in proposals</li><li>Handle initial client replies and follow-ups</li><li>Coordinate with internal team for samples and pricing</li><li>Maintain daily bid and response reports</li><li>Improve proposal strategy based on results</li><li>Meet assigned bidding targets</li></ul><p><b>Services You Will Bid For</b></p><ul><li>Wikipedia page creation and editing</li><li>SEO and digital marketing services</li><li>Content writing and PR content</li><li>Academic and assignment support</li><li>Web and branding services</li></ul><p><b>Requirements</b></p><ul><li>Proven Upwork bidding or proposal writing experience</li><li>Strong English writing and communication skills</li><li>Good understanding of Upwork platform and process</li><li>Ability to analyze and filter high-quality projects</li><li>Persuasive and personalized proposal writing skills</li><li>Self-motivated and target-driven</li><li>Reliable internet and availability for part-time hours</li></ul><p><b>Plus Points</b></p><ul><li>Experience bidding for SEO, content, Wikipedia, or academic projects</li><li>Understanding of sales psychology</li><li>Basic digital services knowledge</li><li>Experience with bid tracking sheets or CRM</li></ul><p><b>Performance Metrics</b></p><ul><li>Quality bids per day</li><li>Client reply rate</li><li>Interview rate</li><li>Projects won</li><li>Revenue generated</li></ul><p><b>How to Apply</b><br/>Please share:</p><ul><li>Your Upwork bidding experience</li><li>How many quality bids you can send daily</li><li>Sample proposals you&rsquo;ve written</li><li>Your win rate (if available)</li><li>Your expected commission structure</li></ul><p>Only experienced Upwork bidders should apply.</p><p>Job Type: Part-time</p><p>Pay: From Rs30,000.00 per month</p><p>Expected hours: 25 per week</p><p>Work Location: In person</p>

Upwork Bidder / Proposal Specialist (Part-Time + Commission)

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manner
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 115,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  </li>
  <li>
   Collaborate and build relationships with customers to strengthen service competitiveness
  </li>
  <li>
   Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  </li>
  <li>
   Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  </li>
 </ul>
</div>


Customer Services Specialist - International

Scaleup Connect

<p>Job Title: <b>Performance Marketing Specialist </b></p><p><b>Location:</b> Bahadurabad (On-Site)<br/><b>Timings:</b> Monday &ndash; Friday | 3:00 PM &ndash; 12:00 AM</p><p>About the Role</p><p>ScaleUp Connect is hiring a results-driven Performance Marketing Specialist to manage and scale paid social campaigns for international clients across Meta, TikTok, and LinkedIn.</p><p>This is a client-facing, performance-focused role.<br/>It is NOT for organic social media, content posting, or community management.</p><p>You will be responsible for strategy, execution, optimization, reporting, and client communication.</p><p>Key Responsibilities</p><ul><li>Manage and optimize paid social campaigns for multiple client accounts</li><li>Launch, scale, and refine campaigns across:</li></ul><p>- Meta (Facebook &amp; Instagram)</p><p>- TikTok Ads</p><p>- LinkedIn Campaign Manager</p><ul><li>Translate business objectives into performance marketing strategies</li><li>Optimize for CPA, ROAS, CTR, CPL, and conversion rate</li><li>Build full-funnel strategies (TOF, MOF, BOF)</li><li>Conduct A/B testing on creatives, audiences, and offers</li><li>Coordinate with creative team for ad briefs and testing angles</li><li>Prepare performance reports with actionable insights (not just data)</li><li>Communicate directly with US &amp; EU-based clients</li></ul><p>Required Experience</p><ul><li>Minimum 2+ years in Paid Social / Performance Marketing</li><li>Agency experience preferred (must have handled multiple clients)</li><li>Proven experience managing external client accounts (not just internal brands)</li><li>Hands-on expertise with:</li></ul><p>- Meta Ads Manager<br/>- TikTok Ads Manager<br/>- LinkedIn Campaign Manager</p><ul><li>Experience running campaigns for US or European markets</li><li>Strong understanding of tracking &amp; attribution</li><li>Google Analytics</li><li>Google Tag Manager</li><li>Ability to manage multiple ad accounts simultaneously</li><li>Strong communication and reporting skills</li></ul><p>Nice to Have</p><ul><li>Experience in both B2B and B2C campaigns</li><li>Experience scaling accounts beyond $10,000/month spend</li><li>Creative testing and scaling frameworks experience</li><li>Familiarity with conversion APIs &amp; pixel troubleshooting</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs80,000.00 per month</p><p>Work Location: In person</p>

Performance Marketing Specialist

Explore 432+ Client services specialist in Karachi this February. Find roles across top companies and apply now to boost your career.