customer service representative

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customer service executive Jobs in Karachi

customer service executive

customer services specialist Jobs in Karachi

customer services specialist

client services specialist

KUZ TECH (SMC) PVT LTD

<ul><li>Job Title: Customer Service Specialist &ndash; Night Shift</li><li>Location: Shahrah-e-Faisal, Karachi</li><li>Job Type: Full-time, On-site, Night Shift</li><li>Salary: 100k to 120k</li></ul>Working Hours:<ul><li>Monday to Friday: 3:00 AM &ndash; 11:00 AM</li><li>Saturday: 3:00 AM &ndash; 7:00 AM</li></ul>About the RoleWe are seeking a proactive and customer-focused Customer Support Representative to join our fast-growing e-commerce team. The ideal candidate will provide exceptional support to our customers, handle inquiries across multiple channels, and ensure every customer interaction reflects our commitment to excellence.Key Responsibilities:<ul><li>Handle customer inquiries through email, live chat, and phone calls in a timely and professional manner.</li><li>Resolve customer concerns effectively while maintaining a positive, empathetic, and solution-oriented approach.</li><li>Manage assigned back-office tasks efficiently and accurately.</li><li>Review customer feedback and recommend improvements to products, services, or internal processes.</li><li>Work closely with cross-functional teams to streamline processes and enhance overall customer satisfaction.</li><li>Ensure adherence to company policies while consistently delivering a customer-first experience.</li></ul>Requirements:<ul><li>Education: A-Levels or Bachelor&rsquo;s degree in relevant discipline.</li><li>Experience: 2&ndash;3 years of experience in customer service (preferably in e-commerce)</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving, decision-making, and multitasking skills.</li><li>Ability to handle high-pressure situations with professionalism and patience.</li><li>Familiarity with CRM tools, ticketing systems, or customer service software is a plus.</li></ul>Send your CV to hiring@kuz.com.au with the subject line &ldquo;Customer Service Specialist&rdquo;Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of customer service experience do you have?</li><li>Do you have prior experience in e-commerce?</li><li>Are you available to work night shifts (3:00 AM &ndash; 11:00 PM, Monday to Friday; 3:00 AM &ndash; 7:00 AM Saturday)?</li><li>Are you comfortable handling customer calls, emails, and live chats daily?</li><li>What is your current salary?</li><li>What is your salary expectation?</li><li>How soon you can join us? (Answer in no of days)</li><li>Have you worked with international clients or customers before?</li></ul>Work Location: In person

Customer Service Specialist

Kareerwiz

One of our client is seeking an experienced and customer-focused Customer Support Specialist with 5&ndash;10 years of relevant experience in the real estate/property sector. The ideal candidate will be responsible for managing post-sales customer relationships, handling client queries, ensuring timely resolution of complaints, and maintaining high levels of customer satisfaction throughout the property lifecycle.Key Responsibilities:<ul><li>Manage end-to-end customer support operations for property buyers and investors</li><li>Handle customer queries related to bookings, payments, possession, documentation, and handover</li><li>Coordinate with internal departments (Sales, Legal, Finance, Projects, CRM) for timely issue resolution</li><li>Ensure smooth possession and handover process for residential/commercial units</li><li>Maintain and update CRM records accurately</li><li>Develop and implement customer service SOPs and service standards</li><li>Handle escalated complaints professionally and ensure quick resolution</li><li>Monitor customer satisfaction levels and implement improvement initiatives</li><li>Lead and train the customer support team (if applicable)</li><li>Prepare weekly/monthly customer service reports for management</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree (Business Administration preferred)</li><li>5&ndash;10 years of experience in Customer Support within Real Estate / Property Development</li><li>Strong understanding of booking processes, allotment letters, payment plans, and handover procedures</li><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and conflict resolution skills</li><li>Proficiency in CRM systems and MS Office</li><li>Ability to handle high-pressure situations with professionalism</li></ul>Preferred Candidate Profile:<ul><li>Experience with large-scale residential or mixed-use developments</li><li>Strong coordination skills across multiple departments</li><li>Customer-centric mindset with attention to detail</li><li>Ability to manage multiple client portfolios simultaneously</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Client Service Specialist (Real Estate / Property Background)

ibex. Pakistan

<div>
 The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
 
 
 
 Qualifications
 
 
 
 Job Specifications
 
 
 <ul>
 <li>
 O Levels/Intermediate or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Why should you join us?
 
 
 
 
 Skills
 
 
 
 You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
 
 
 <ul>
 <li>
 Critical Thinking
 </li>
 <li>
 Time Management
 </li>
 <li>
 Specialist Focus
 </li>
 <li>
 Organizing
 </li>
 <li>
 Priority Setting
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Professional Composure
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 What You Can Expect After Applying?
 
 
 
 Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
 </li>
 <li>
 Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through phone call
 </li>
 <li>
 Perform successful troubleshoot on customers&rsquo; products and provide accurate and efficient resolutions
 </li>
 <li>
 Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
 </li>
 <li>
 Stay up to date by researching similar product symptoms to provide accurate solutions
 </li>
 <li>
 Ensure compliance with all company policies, procedures, and practices
 </li>
 </ul>
</div>

Customer Services Specialist

Ortak Consultants

HIRING: RECRUITMENT SPECIALISTA client of *Ortak Consultants (Pvt.) Limited* is hiring a &quot;Recruitment Specialist&quot;Location: DHA, KarachiIndustry: Wellness ServicesRequirements:* Bachelor&rsquo;s degree in HR, Business Administration, or related field.* 2&ndash;4 years of hands-on recruitment experience.* Strong sourcing, screening, and interviewing skills.* Ability to manage multiple positions simultaneously.* Strong communication and stakeholder coordination skills.* Proficiency in MS Office and recruitment platforms.Key Responsibilities:* Manage end-to-end recruitment cycle including sourcing, screening, interviewing, and onboarding.* Partner with department heads to understand hiring requirements and workforce planning.* Source candidates through job portals, LinkedIn, referrals, and internal databases.* Maintain recruitment trackers and ensure timely position closures.* Build and maintain a strong talent pipeline.* Ensure a positive candidate experience throughout the hiring process.* Support employer branding and recruitment campaigns.Send your CV to careers@ortakconsultants.com with &ldquo;Recruitment Specialist&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

Recruiting Specialist

Experts Communication

We&rsquo;re Hiring &ndash; Design Sales Growth SpecialistExperts Communication is looking for a strategic and performance-driven Design Sales Growth Specialist to join our night shift team. The ideal candidate will have a strong background in international sales for design and creative services, with a focus on driving growth, optimizing conversions, and building lasting client relationships.Location: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Working Days: Monday to Friday (Saturday &amp; Sunday Off)Walk-In Interviews: Monday to Friday Interview Timing: 8:00 PM &ndash; 11:00 PMKey Responsibilities<ul><li>Develop and execute effective strategies to grow international sales for design and creative services.</li><li>Generate, qualify, and convert high-quality leads through outbound and inbound channels.</li><li>Identify client needs and offer customized design solutions including branding, UI/UX, and digital design services.</li><li>Collaborate with the design, marketing, and project teams to ensure timely and successful project delivery.</li><li>Track sales metrics, analyze performance data, and identify areas for improvement.</li><li>Build long-term relationships with clients through upselling and cross-selling opportunities.</li><li>Stay updated on design trends, competitor activities, and market insights to support sales innovation.</li></ul>Requirements<ul><li>Minimum 2&ndash;3 years of experience in international design or creative service sales.</li><li>Proven experience in achieving growth targets and closing design-related deals.</li><li>Strong understanding of graphic design, branding, web design, and UI/UX concepts.</li><li>Excellent English communication, negotiation, and analytical skills.</li><li>Ability to work independently and manage multiple client accounts.</li><li>Candidates residing near North Nazimabad are encouraged to apply.</li></ul>Salary &amp; BenefitsBasic Salary: PKR 120,000 &ndash; 300,000 (based on skills and experience) Uncapped Commission Structure Attendance Allowance Growth Opportunities (Every 4 Months) Health Insurance Company Maintained Car (T&amp;C Applied) Company-Paid Monthly Dinners Quarterly Picnic &amp; Annual DinnerBe part of a team that blends creativity with business growth &mdash; where every deal drives innovation forward.Apply Now: https://expertscommunication.net/job-application?jt=-&amp;p=Indeed Email: hr@expertscommunication.net Contact: +92 317 7770002Job Type: Full-timePay: Rs120,000.00 - Rs300,000.00 per monthWork Location: In person

Design Sales Growth Specialist

Job description:Job Title: Design Sales Executive &ndash; Closing SpecialistCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 80,000&ndash;200,000/month (based on experience) Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Executive &ndash; Closing Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Triannual Rewards</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Job Type: Full-timePay: Rs80,000.00 - Rs200,000.00 per monthWork Location: In person

Sr. Design Sales Closing Specialist-Front/Upsell

Job Title: Senior Design Sales ExecutiveCompany: Experts Communication Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary Range: PKR 100,000&ndash;200,000/month (based on experience) Apply Here: https://expertscommunication.net/jobapplication Contact: +92 317 7770002 | hr@expertscommunication.netAbout the Role:We&rsquo;re seeking a dynamic Design Sales Specialist with a proven track record in selling creative design services (web, graphic, UX/UI, Digital Marketing, SEO, Logo etc.). As our frontline sales champion, you'll convert leads into clients, build lasting relationshipsKey Responsibilities:<ul><li>Sales Strategy &amp; Execution:</li><li>Develop and implement strategies to achieve sales targets for design services.</li><li>Convert leads from platforms like Bark.com, Discord, SMM and other channels into closed deals.</li><li>Understand client needs and propose customized design solutions (websites, branding, etc.).</li><li>Maintain a strong pipeline with timely follow-ups and professional communication.</li><li>Performance &amp; Collaboration:</li><li>Monitor sales metrics, prepare reports, and refine approaches based on data.</li><li>Collaborate with designers and project managers to align client expectations.</li></ul>Requirements:<ul><li>2+ years of design/creative services sales experience (web, graphic, digital agencies preferred).</li><li>Proven success in front-end sales, lead conversion, and upselling.</li><li>Strong negotiation, closing, and consultative selling skills.</li><li>Ability to work night shifts and manage time effectively.</li><li>Excellent verbal/written communication (English + Urdu).</li><li>Familiarity with platforms like Bark.com, LinkedIn, or freelance marketplaces is a plus.</li></ul>Benefits:<ul><li>5-day workweek (Sat/Sun off).</li><li>Performance-based growth (reviews every 4 months).</li><li>Company-paid dinners, annual picnics, and events.</li><li>Competitive salary + incentives.</li></ul>Why Join Us?At Experts Communication, you&rsquo;ll work with a passionate team, sell cutting-edge design solutions, and grow your career in a fast-paced creative environment.Apply Now: https://expertscommunication.net/job-application?jt=Design-Sales-Specialist&amp;p=IndeedJob Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Senior Design Sales Executive

Explore 942+ Client services specialist in Karachi this March. Find roles across top companies and apply now to boost your career.