customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

customer support representative

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customer sales representative

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client services specialist

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Global Client Support Specialist (Spanish)<div><div>
About Contour: 
 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
Position Overview 
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div><div>
Key Responsibilities</div><div>
Client Support &amp; Training</div><div><ul><li>
Answering general support queries from our hotel clients over phone and email</li></ul></div><div><ul><li>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</li></ul></div><div><ul><li>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</li></ul></div><div><ul><li>
Providing internal support for sales, account management and online marketing functions within the company</li></ul></div><div><ul><li>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</li></ul></div><div>
Technical Support &amp; Issue Resolution</div><div><ul><li>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</li></ul></div><div><ul><li>
Conduct research and analysis within internal data platforms to support problem-solving.</li></ul></div><div><ul><li>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</li></ul></div><div> 
Internal Collaboration</div><div><ul><li>
Contribute to customer satisfaction metrics including NPS improvement efforts.</li></ul></div><div>
Job Requirements</div><div>
Core Skills</div><div><ul><li>
Strong written and verbal communication skills.</li></ul></div><div><ul><li>
Ability to deliver clear and accurate guidance to customers.</li></ul></div></div><div><div><ul><li>
Excellent problem-solving abilities and attention to detail.</li></ul></div><div><ul><li>
Ability to stay calm under pressure in a fast-paced environment.</li></ul></div><div><ul><li>
Strong computer proficiency and comfort with multi-system workflows.</li></ul></div><div>
Technical Competencies</div><div><ul><li>
Familiarity with CRM and customer support systems.</li></ul></div><div><ul><li>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</li></ul></div><div>
Experience &amp; Education</div><div><ul><li>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</li></ul></div><div><ul><li>
Relevant third-level degree preferred.</li></ul></div><div>
Languages</div><div><ul><li>
Fluent written and spoken English and Spanish (required).</li></ul></div><div>
Work Conditions</div><div><ul><li>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</li></ul></div><div><ul><li>
Willingness to provide support outside standard business hours as needed.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Global Client Support Specialist (Spanish)

ibex.digital

<div>
 
 Job Overview
 
 
 
 The Client Services Representative (CSR) is responsible for delivering high-quality client support across calls, cases, and proactive outreach initiatives. This role serves as the primary point of contact for client interactions including welcome calls, inbound and missed calls, delinquent account outreach, and special operational projects. The CSR is expected to communicate clearly, concisely, and professionally in English, while demonstrating strong problem-solving skills and the ability to manage multiple priorities within defined service standards. Reporting directly to the Team Lead, the CSR collaborates closely with the SME for operational guidance and the Team Coach for performance development.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for calls, follow-ups, and account outreach
 </li>
 <li>
 Manage and resolve assigned cases with timely, professional communication
 </li>
 <li>
 Maintain accurate documentation, case tracking, and proper classification
 </li>
 <li>
 Communicate clearly and professionally, adapting tone to client needs
 </li>
 <li>
 Meet SLAs, KPIs, QA standards, and maintain strong CSAT performance
 </li>
 <li>
 Apply critical thinking to identify issues and provide effective solutions
 </li>
 <li>
 Escalate complex or out-of-scope cases appropriately to SMEs
 </li>
 <li>
 Contribute to operational initiatives, campaigns, and retention efforts
 </li>
 <li>
 Adapt to changing priorities while maintaining performance standards
 </li>
 <li>
 Actively participate in coaching, apply feedback, and demonstrate continuous improvement
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in client service/support with strong English communication (verbal &amp; written)
 </li>
 <li>
 Proven ability to multitask efficiently in a structured, fast-paced environment
 </li>
 <li>
 Strong problem-solving, critical thinking, and case ownership skills
 </li>
 <li>
 Accountability for meeting SLAs, KPIs, and delivering effective resolutions
 </li>
 <li>
 High adaptability to changing priorities and evolving projects
 </li>
 <li>
 Commitment to accurate documentation and process compliance
 </li>
 <li>
 Professional, coachable mindset with a focus on continuous learning and growth
 </li>
 <li>
 Excellence in client communication and maintaining service quality
 
 
 </li>
 </ul>
 Perks &amp; Benefits
 
 
 Medical Insurance
 
 
 Permanent Employment Status
 
 
 Provident Fund
 
 
 Internal Job Opportunities
 
 
 Annual Leaves
 
 
 Leaves Encashment
 
 
 Referral Bonus
 
 
 Company Pick &amp; Drop
</div>

Client Services Representative

PRIME Digital Ventures

Role title: Upwork Specialist Location: Karachi, PakistanCompany OverviewPrime Digital Ventures Ltd. is a global digital solutions company operating across the USA, UK, UAE, and Pakistan. Headquartered in the UAE with an office in Karachi, it delivers innovative services through three divisions: Prime Digital Solutions, Design Vizz, and Fintech Hub. The company provides digital marketing, web and app development, enterprise software, and fintech consulting. Serving both corporates and SMEs, it combines global expertise with local insight to create scalable, cost-effective solutions that enhance performance, streamline operations, and support sustainable business growth worldwide while maintaining high standards of quality and innovation.Job DescriptionPrime Digital Ventures is seeking a motivated and experienced Upwork Specialist to join our team. This is an on-site role responsible for managing project bidding and client acquisition through Upwork.The ideal candidate will have hands-on experience with the platform, strong proposal-writing skills, and a proven ability to convert leads into successful business opportunities. You should be capable of identifying high-potential projects and crafting compelling, customized proposals that stand out in a competitive marketplace.Key Responsibilities<ul><li>Identify relevant projects on Upwork aligned with company services</li><li>Write customized and high-quality proposals</li><li>Communicate professionally with clients via Upwork</li><li>Understand client requirements and coordinate with internal teams</li><li>Maintain daily bidding and lead tracking reports</li><li>Follow up with potential clients to maximize conversions</li><li>Achieve assigned monthly and weekly targets</li></ul>Key Requirements:<ul><li>At least (1-3 year experience) as an Upwork Bidder</li><li>Create compelling proposals, prepare client briefs, and support pricing discussions</li><li>Engage with international clients and build strong relationships</li><li>Strong communication and writing skills in English.</li><li>Ability to understand project scope and convert it into an appealing proposal.</li><li>Familiarity with Upwork categories, filters, and best bidding practices.</li></ul>Job Details&middot; Work Type: On-site (Office-Based)&middot; Working Hours: 10:00 AM &ndash; 7:00 PM&middot; Location: Karachi, Pakistan&middot; Salary: Market-competitiveApplication Question(s):<ul><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Upwork Specialist

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Digifinix

We&rsquo;re Hiring: Front Sales Specialist &ndash; Design &amp; Development (US Region | Paid SMM Leads)As a Front Sales Specialist, you will be responsible for building strong client relationships, presenting tailored design and development solutions, and consistently closing deals. If you thrive in a tech-driven environment and enjoy achieving targets, this role is for you.Shift: Night (8:30 PM &ndash; 5:30 AM) Salary: PKR 120K &ndash; 200K (depending on experience &amp; performance) Target: $5K to $8K Working Days: Monday to Friday (Saturday and Sunday off) Location: Federal B. Area Block 10, Karachi.Key Responsibilities:<ul><li>Connect with potential clients who need services like website development, logo design, and digital marketing.</li><li>Contact clients through messages, calls and emails to understand their needs.</li><li>Present and explain our services clearly and confidently to clients.</li><li>Build strong, long-term relationships with customers to increase repeat business.</li><li>Work closely with our design and development team to ensure client satisfaction.</li><li>Keep proper records of leads, conversations, and closed deals.</li><li>Meet and exceed monthly and quarterly sales targets.</li><li>Train and support team members to ensure a high-performance sales culture.</li></ul>Requirements:<ul><li>Minimum 2 year of sales experience in the design and development industry (experience with Paid SMM Leads).</li><li>Excellent written and verbal communication skills in English.</li><li>Strong interpersonal and negotiation skills.</li><li>Proven ability to meet or exceed sales targets.</li><li>Willing to work during US business hours (Night Shift).</li><li>Self-motivated, target-driven, and comfortable working in a competitive sales environment.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive base salary + performance-based commission</li><li>Clear commission structure with high earning potential</li><li>Growth opportunities within a rapidly expanding company</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Front Sales Specialist – Website Design (Paid SMM Leads)

Alfonick International

Job Title: Front Sales SpecialistCompany: Alfonick InternationalJob Type: Full-timeExperience Level: Senior (5+ years)Job Description:Alfonick International is hiring a Front Sales Specialist with at least 5 years of experience in converting Meta and PPC leads into clients. The ideal candidate is highly motivated, target-driven, and experienced in closing inbound digital marketing leads.Responsibilities:<ul><li>Convert inbound Meta and PPC leads into paying clients</li><li>Contact and follow up with leads via phone, email, and social platforms</li><li>Understand client requirements and offer suitable digital services</li><li>Upsell and cross-sell SEO, Web development, Design, App Development and Marketing services</li><li>Achieve and exceed monthly sales targets ($5,000 &ndash; $8,000+)</li><li>Maintain accurate records using CRM tools</li><li>Coordinate with internal teams for onboarding and delivery</li></ul>Requirements:<ul><li>Minimum 5+ years of experience in sales or lead conversion</li><li>Proven experience with Meta Ads and Google PPC leads</li><li>Strong communication and negotiation skills</li><li>Ability to meet revenue targets consistently</li><li>Experience using CRM tools and managing pipelines</li></ul>Preferred:<ul><li>Background in digital marketing or IT services</li><li>Experience with international clients</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary + Commission</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Apply now by submitting email at hr@alfonickinternational.com Work Location: In person

Front Sales Specialist

Softyfier

We are looking for an experienced Online Bidding Specialist to join our digital agency team.This is a full-time, on-site position. Please note that remote applications will not be considered.Key Responsibilities:<ul><li>Identify and apply to relevant projects on platforms such as Upwork and Freelancer</li><li>Write clear, professional, and customized proposals based on client requirements</li><li>Communicate with potential clients and manage follow-ups</li><li>Convert prospects into projects and maintain long-term client relationships</li></ul>Services We Offer:<ul><li>Design</li><li>Graphic Design</li><li>Website Development</li><li>Mobile Application Development</li><li>Digital Marketing</li></ul>Requirements:<ul><li>Proven experience with bidding on freelance platforms (Upwork, Freelancer, etc.)</li><li>Strong proposal writing and client communication skills</li><li>Good command of English (written and verbal)</li><li>Ability to work with international clients (USA, UK, Canada)</li></ul>Compensation:<ul><li>Salary: PKR 80,000 &ndash; PKR 150,000 per month</li><li>Performance-based incentives</li></ul>Job Type: Full-time Location: On-siteJob Type: Full-timePay: Rs80,000.00 - Rs140,000.00 per monthWork Location: In person

Online Bidding Specialist (Upwork & Freelancer)

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