customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

billing specialist

client relationship executive Jobs in Karachi

client relationship executive

client services specialist

3DM Solutions

<p>We are looking for a <b>Client Relations Specialist</b> to handle day-to-day client communication and ensure a smooth experience throughout project execution.</p><p><b>Key Responsibilities</b></p><ul><li>Communicate with clients via calls, emails, and meetings</li><li>Share updates, follow-ups, and ensure <b>clear communication flow</b></li><li>Understand client requirements and coordinate with internal teams</li><li>Assist in resolving client queries and concerns</li><li>Maintain records of client interactions and project updates</li><li>Support senior team members in managing client accounts</li></ul><p><b>Requirements</b></p><ul><li>0&ndash;2 years of experience (fresh candidates can apply)</li><li>Strong <b>communication and coordination skills</b></li><li>Basic understanding of <b>digital marketing / software services</b> is a plus</li><li>Organized and detail-oriented</li><li>Ability to handle pressure and multiple tasks</li></ul><p><b>Location:</b> Muhammad Ali Society, Karachi<br/><b>Job Type:</b> Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Client Relations Specialist

Contour Software

<div><div><b>About Contour</b></div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><b>
Global Client Support Specialist</b><b> </b><b>(Spanish)</b></div><div><div><div><b>
About Contour</b><b>:</b><br>
<br>
<div>Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.<br>
<br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.<br>
<br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div></div><div><div><b>
Position Overview</b><br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div><div><b>
Key Responsibilities</b></div></div><div><div><b>
Client Support &amp; Training</b></div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div><div><b>
Technical Support &amp; Issue Resolution</b></div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><b><br>
Internal Collaboration</b></div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div><div><b>
Job Requirements</b></div></div><div><div><b>
Core Skills</b></div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div><div><b>
Technical Competencies</b></div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</div></li></ul></div><div><div><b>
Experience &amp; Education</b></div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div><div><b>
Languages</b></div></div><div><ul><li><div>
Fluent written and spoken English and Spanish (required).</div></li></ul></div><div><div><b>
Work Conditions</b></div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div><b>
Exciting Benefits we offer:</b></div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Spanish)

Alfonick International

<p><b>Job Title: Front Sales Specialist</b></p><p><b>Company:</b> <b>Alfonick International</b></p><p><b>Job Type:</b> Full-time</p><p><b>Experience Level:</b> Senior (5+ years)</p><p><b>Job Description:</b></p><p><b>Alfonick International</b> is hiring a <b>Front Sales Specialist</b> with at least <b>5 years of experience</b> in converting <b>Meta and PPC leads</b> into clients. The ideal candidate is highly motivated, target-driven, and experienced in closing inbound digital marketing leads.</p><p><b>Responsibilities:</b></p><ul><li>Convert inbound Meta and PPC leads into paying clients</li><li>Contact and follow up with leads via phone, email, and social platforms</li><li>Understand client requirements and offer suitable digital services</li><li>Upsell and cross-sell SEO, Web development, Design, App Development and Marketing services</li><li>Achieve and exceed monthly sales targets ($5,000 &ndash; $8,000+)</li><li>Maintain accurate records using CRM tools</li><li>Coordinate with internal teams for onboarding and delivery</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 5+ years of experience in sales or lead conversion</li><li>Proven experience with Meta Ads and Google PPC leads</li><li>Strong communication and negotiation skills</li><li>Ability to meet revenue targets consistently</li><li>Experience using CRM tools and managing pipelines</li></ul><p><b>Preferred:</b></p><ul><li>Background in digital marketing or IT services</li><li>Experience with international clients</li></ul><p><b>Compensation &amp; Benefits:</b></p><ul><li>Competitive salary + Commission</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul><p><b>Apply now by submitting email at hr@alfonickinternational.com </b></p><p>Work Location: In person</p>

Front Sales Specialist

AAA Digital Media

<p><b>We&rsquo;re Hiring! Corporate Sales Specialist &ndash; ALMADNI </b></p><p><b>Are you a dynamic, results-driven professional ready to excel in the B2B sales world? ALMADNI is seeking a Corporate Sales Specialist to build strong corporate relationships, drive business growth, and close impactful deals.</b></p><p><b>What You&rsquo;ll Do:</b></p><ul><li><b>Visit corporate clients, industries, and organizations to understand their needs</b></li><li><b>Present ALMADNI&rsquo;s services to key decision-makers with confidence</b></li><li><b>Generate leads, negotiate effectively, and close sales</b></li><li><b>Build &amp; nurture long-term corporate partnerships</b></li><li><b>Achieve monthly &amp; quarterly sales targets</b></li><li><b>Coordinate with internal teams to ensure smooth project delivery</b></li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li><b>Excellent communication and presentation skills</b></li><li><b>Confident, professional, and client-oriented personality</b></li><li><b>Ability to thrive in a B2B corporate sales environment</b></li><li><b>Target-driven, proactive, and self-motivated</b></li><li><b>Basic understanding of sales &amp; marketing concepts</b></li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li><b>Minimum Graduate</b></li><li><b>Experience in B2B / Corporate Sales preferred</b></li></ul><p><b>Salary &amp; Benefits:</b></p><ul><li><b>PKR 45,000 &ndash; 55,000 + Commission + Fuel Allowance</b></li><li><b>Full-time, In-person role</b></li></ul><p><b>How to Apply:</b></p><p><b>Send your CV to aaadigitalmedia300@gmail.com with the subject:</b><br/><b>Corporate Sales Specialist (ALMADNI)</b></p><p><b>Join ALMADNI and take your corporate sales career to the next level!</b></p><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Specialist Corporate Sales (B2B)

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Must have at least 40 WPM
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist customers with their items purchased through the e-commerce website
  </li>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  </li>
  <li>
   Maintain swift responses to customers through email and/or chat
  </li>
  <li>
   Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  </li>
  <li>
   Document each customer query as well as the resulting solution
  </li>
  <li>
   Provide alternatives to products/items, which are not available on the e-commerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing resolutions
  </li>
  <li>
   Stay up to date with the latest updates on system information and process changes
  </li>
  <li>
   Able to deal with objections and handle customer pushbacks
  </li>
 </ul>
</div>


Customer Services Specialist

Softyfier

<p>We are looking for an experienced Online Bidding Specialist to join our digital agency team.</p><p>This is a full-time, on-site position. Please note that remote applications will not be considered.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and apply to relevant projects on platforms such as Upwork and Freelancer</li><li>Write clear, professional, and customized proposals based on client requirements</li><li>Communicate with potential clients and manage follow-ups</li><li>Convert prospects into projects and maintain long-term client relationships</li></ul><p><b>Services We Offer:</b></p><ul><li>Design</li><li>Graphic Design</li><li>Website Development</li><li>Mobile Application Development</li><li>Digital Marketing</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience with bidding on freelance platforms (Upwork, Freelancer, etc.)</li><li>Strong proposal writing and client communication skills</li><li>Good command of English (written and verbal)</li><li>Ability to work with international clients (USA, UK, Canada)</li></ul><p><b>Compensation:</b></p><ul><li>Salary: PKR 80,000 &ndash; PKR 150,000 per month</li><li>Performance-based incentives</li></ul><p><b>Job Type:</b> Full-time<br/><b>Location:</b> On-site</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs140,000.00 per month</p><p>Work Location: In person</p>

Online Bidding Specialist (Upwork & Freelancer)

Appicoders Inc.

<p><b>Front Sales Specialist (Software Services)</b></p><p><b>Location:</b> Shahrah-e-Faisal, Karachi<br/><b>Job Type:</b> Full-Time - (6pm to 3am - Mon to Fri)<br/><i><b>Highly Competitive Salary Package (Based upon Sales Experience and Skills)</b></i></p><p><b>About Us:</b></p><p>At <b>Appicoders Inc.</b>, we bring over <b>12+ years of excellence</b> in software development, delivering high-quality mobile, web, and custom solutions to clients across the <b>U.S. and Canada</b>. Known for our stability, consistency, and client-first approach, we operate with dedicated teams working across time zones to ensure seamless service delivery.</p><p>As we continue to grow, we are looking for a <b>high-performing Front Sales Specialists</b> to join our dynamic team and drive revenue through effective client engagement and lead conversion. <i>freshers are encourage to apply if they are confident to deal with US based clients on call.</i></p><p><b>Role Overview:</b></p><p>We are seeking a <b>results-driven sales professional</b> with a strong track record in converting <b>Meta (Facebook &amp; Instagram), SEO, Bark and LinkedIn paid leads</b> into paying clients. The ideal candidate is confident in handling international clients, understands digital services, and thrives in a target-driven environment.</p><p><b>Key Responsibilities:</b></p><ul><li>Convert inbound <b>Meta (Facebook/Instagram), SEO, Bark and LinkedIn leads</b> into qualified sales opportunities</li><li><b>Engage with warm</b> and cold prospects via <b>calls, email, and social platforms</b></li><li>Build strong client relationships and deliver a consultative sales experience</li><li>Upsell and cross-sell additional services to maximize revenue</li><li>Achieve and exceed <b>monthly sales targets ($5,000 &ndash; $8,000)</b></li><li>Maintain accurate records of leads, conversions, and performance metrics</li><li>Collaborate with marketing and project teams to ensure smooth onboarding and delivery</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in <b>front sales, business development, or inside sales</b> (software, mobile apps, or web services preferred)</li><li>Hands-on experience managing and converting <b>Meta Paid Leads</b></li><li>Excellent <b>spoken and written English</b> (mandatory for international client handling)</li><li>Strong communication, negotiation, and closing skills</li><li>Ability to quickly build rapport and maintain long-term client relationships</li><li>Basic understanding of <b>technical services</b> (no coding required)</li></ul><p><b>What We Offer:</b></p><ul><li>Opportunity to work in a <b>highly stable and growing software services company</b></li><li><b>Secure and stable job, on-time salary and sales commission</b></li></ul><p>Exposure to <b>global B2B and B2C US clients</b></p><ul><li>Clear processes, structured training, and a <b>professional work environment</b></li><li>Performance-based recognition and growth opportunities</li><li>Long-term career development within the organization</li></ul><p><b>How to Apply:</b></p><p>Interested candidates are encouraged to apply by sending:</p><ul><li>Updated CV</li><li>A brief introduction highlighting your sales experience</li><li>Key achievements or sales targets you&rsquo;ve achieved</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Front Sales Specialist - Software Services

Explore 823+ Client services specialist in Karachi this April. Find roles across top companies and apply now to boost your career.