customer service representative Jobs in Dubai

customer service representative

key account manager

account manager

client relationship manager Jobs in Dubai

client relationship manager

customer experience manager Jobs in Dubai

customer experience manager

client servicing manager

TLB Business Advisory Services

Please note: This is NOT a Finance or Accounting role. This is a Client Servicing position in a Creative Advertising Agency.We&rsquo;re Hiring: Senior Account Manager (Arabic Speaker) Client Servicing Role &ndash; Creative Advertising Agency Location: DubaiOur client, a fast-growing and dynamic creative agency, is looking for a Account Manager to lead high-impact campaigns across the region &mdash; with a special focus on government and public sector clients.What You&rsquo;ll Be Doing:Manage end-to-end client relationships with professionalism and confidence Oversee 360&deg; campaign planning, execution, and performance &mdash; from ATL to digital Prepare clear briefs, contact reports, project timelines, and performance trackers Coordinate with strategy, creative, and production teams to deliver on client expectations Ensure every project meets deadlines, budget, and strategic objectivesWhat You Bring:Native Arabic speaker with excellent English communication skills (written &amp; spoken) 3+ years of agency experience, ideally handling government or large public-sector clients Strong leadership and project management skills Proven success in delivering integrated marketing campaigns (ATL, BTL, Digital) Detail-oriented, proactive, and great under pressure Well-versed in UAE workflows, cultural nuances, and public communication standardsYou&rsquo;re Right for This Role If:You love leading with strategy but thrive on execution You can brief a video, run a social campaign, and lead a rollout &mdash; effortlessly You&rsquo;re a team player who takes ownership and makes things happenEducational Fit: Bachelor&rsquo;s degree in Marketing, Communications, Advertising, or a related fieldReady to lead impactful campaigns and make your mark? Send your CV to hr@icon-ad.com with the subject line: Account Manager (Arabic Speaker)Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in handling government clients?</li><li>How much is your salary expectation?</li><li>Do you have a notice period?</li></ul>Experience:<ul><li>agency side handling government account: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Account Manager - Client Servicing

Brand Options Advertising LLC

We are seeking an experienced Key Accounts Manager to serve as the primary liaison for our strategic clients. This role involves managing key relationships, driving client satisfaction and ensuring seamless execution of projects from inquiry to delivery through effective sales coordination.Key Responsibilities:- Manage and grow relationships with key clients to achieve business objectives and increase sales volumes. - Act as the main point of contact for clients, understanding their needs and delivering effective solutions. - Coordinate with internal teams (Sales, Design, Production, Logistics, etc.) to ensure timely and high-quality delivery. - Prepare quotations, follow up on approvals (LPOs), and oversee job execution through completion and invoicing. - Carry out effective sales coordination to meet company goals and maintain strong interdepartmental collaboration. - Ensure top-level customer service, problem resolution, and adherence to company policies and SOPs.Qualifications &amp; Skills:-- Bachelor&rsquo;s degree in any discipline. - 3&ndash;5 years&rsquo; experience in client servicing/account management, within an advertising-production house. - Strong communication, coordination, and negotiation skills. - Proficient in Microsoft Office and ERP/Data Management software. - Excellent problem-solving abilities and a proactive, team-oriented mindset. - UAE Driving License is preferred.Why Join Us? Opportunity to work with leading brands and creative professionals. Collaborative and growth-driven work environment. Competitive compensation and benefits package.Job Type: Full-time

Key Account Manager (Sales Coordination)

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon
 
 
 launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February
 
 
 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,
 
 
 fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Ring every doorbell, every day.
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for a Senior Account Manager / Account Manager to join our noon Ads team. The ideal candidate will have strong experience in digital advertising, media management, and client servicing, with a proven track record of building and managing relationships with top brands or agencies.
 
 
 
 
 
 This role requires someone who understands the advertising ecosystem, demonstrates strong commercial acumen, and possesses excellent negotiation and communication skills.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and grow relationships with key endemic brands on platform and seller partners.
 </li>
 <li>
 Develop and execute ad strategies aligned with brand objectives and business goals.
 </li>
 <li>
 Drive ads discussions, negotiations, and campaign execution.
 </li>
 <li>
 Collaborate with internal teams (Category, Marketing, and Product) to deliver impactful ad solutions.
 </li>
 <li>
 Monitor campaign performance and provide actionable insights and optimizations.
 </li>
 <li>
 Stay informed about advertising trends, competitors, and emerging media opportunities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 4&ndash;6 years of relevant experience in digital advertising or media sales.
 </li>
 <li>
 Prior experience working in media agencies or with tier 1 electronics or FMCG brands.
 </li>
 <li>
 Strong understanding of digital ads, media buying, and performance marketing.
 </li>
 <li>
 Excellent negotiation, relationship management, and analytical skills.
 </li>
 <li>
 Smart, proactive and confident communicator with the ability to manage multiple internal and external stakeholders.
 </li>
 <li>
 Fluency in English and Arabic is preferred.
 </li>
 </ul>
 
 
</div>

Account Manager

Brandme Associate Sdn Bhd

Job Summary:The Project Management &amp; Business Development Executive plays a dual role &mdash; managing event and exhibition projects from concept to completion, while driving business growth through client acquisition and relationship management. This position requires strong organizational, communication, and client-servicing skills, with the ability to coordinate between internal teams (design, production, logistics) and external stakeholders to deliver high-quality brand experiences.Key Responsibilities:Project Management<ul><li>Manage event and exhibition projects from proposal to execution, ensuring timely delivery within budget and quality standards.</li><li>Liaise with clients to understand project objectives, design requirements, and branding expectations.</li><li>Coordinate closely with internal teams (Design, Production, Procurement) to ensure smooth workflow.</li><li>Monitor project timelines, budgets, and vendor deliverables to ensure successful completion.</li><li>Conduct on-site supervision during setup and dismantling phases when required.</li></ul>Business Development<ul><li>Identify new business opportunities in exhibitions, events, retail displays, and brand activation projects.</li><li>Prepare proposals, quotations, and presentations for potential clients.</li><li>Build and maintain strong relationships with new and existing clients to ensure repeat business.</li><li>Conduct market research to identify trends, competitors, and potential leads.</li><li>Work with management to develop strategies for expanding market reach and improving client engagement.</li></ul>Client Servicing &amp; Communication<ul><li>Act as the main point of contact for clients throughout the project life cycle.</li><li>Provide timely updates, resolve issues, and ensure client satisfaction.</li><li>Gather feedback post-event to improve service quality and identify future opportunities.</li></ul>Reporting &amp; Administration<ul><li>Maintain accurate project records, costing reports, and documentation.</li><li>Prepare weekly progress reports and business development updates for management.</li><li>Support marketing and promotional activities, including participation in trade shows or networking events.</li></ul>Requirements:Education &amp; Experience<ul><li>Diploma or Degree in Business Administration, Marketing, Project Management, or related field.</li><li>2&ndash;4 years of experience in project coordination, event management, or business development (preferably in exhibitions or creative agencies).</li></ul>Skills &amp; Competencies<ul><li>Strong project coordination, planning, and client management skills.</li><li>Excellent communication and presentation abilities.</li><li>Proficient in Microsoft Office and familiar with project management tools.</li><li>Knowledge of design or production processes in events/exhibitions is an added advantage.</li><li>Fluent in English.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED7,000.00 per month

Project Management and Business Development Executive

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Salt

<div>
 
 
 Project Manager &ndash; Experiential Events
 
 
 
 
 
 
 📍
 
 Dubai, UAE
 
 | Agency-side
 
 
 
 
 
 We&rsquo;re partnering with a leading
 
 experiential and live events agency
 
 in Dubai that&rsquo;s known for delivering world-class brand activations, immersive experiences, and large-scale events across the region. They&rsquo;re looking for a
 
 Project Manager
 
 to join their growing team &mdash; someone who lives and breathes experiential, thrives under pressure, and can take a project from brief to brilliant execution.
 
 
 
 
 
 
 The Role
 
 
 
 As Project Manager, you&rsquo;ll be the driving force behind multiple experiential projects &mdash; ensuring every element is delivered on time, on budget, and above expectations. You&rsquo;ll work closely with internal creative, production, and client servicing teams, as well as external suppliers and venues, to bring bold ideas to life.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the end-to-end delivery of experiential campaigns, activations, and live events
 </li>
 <li>
 Take ownership of project timelines, budgets, and client communication
 </li>
 <li>
 Work with creative and strategy teams to translate concepts into workable event plans
 </li>
 <li>
 Oversee production schedules, technical requirements, and supplier coordination
 </li>
 <li>
 Ensure all health &amp; safety, logistics, and operational details are in place
 </li>
 <li>
 Manage on-site event delivery, including setup, show flow, and breakdown
 </li>
 <li>
 Identify risks and troubleshoot issues proactively
 </li>
 <li>
 Maintain strong client relationships and deliver best-in-class service
 </li>
 </ul>
 
 
 
 
 
 About You
 
 
 <ul>
 <li>
 4+ years&rsquo; experience in event or experiential project management (agency-side preferred)
 </li>
 <li>
 Proven track record managing multiple complex projects simultaneously
 </li>
 <li>
 Strong budget management and vendor negotiation skills
 </li>
 <li>
 Excellent organisational skills and attention to detail
 </li>
 <li>
 Confident client communicator with strong presentation skills
 </li>
 <li>
 Calm under pressure and thrives in a fast-paced environment
 </li>
 <li>
 UAE experience highly advantageous
 </li>
 </ul>
 
 
 
 
 
 Why Apply?
 
 
 
 You&rsquo;ll join a creative, hands-on, and collaborative team delivering some of the region&rsquo;s most talked-about experiential campaigns. Expect a dynamic environment, amazing brands, and the chance to push creative boundaries every day.
 
</div>

Event Project Manager (Experiential)

Bateel International

<div>
 
 
 Key Account Specialist
 
 
 
 Reports to Regional Corporate Manager
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Key Account Specialist is responsible for developing and maintaining long-term relationships with a portfolio of key HORECA and corporate clients. The role driving account growth, identifying new business opportunities, ensuring client satisfaction, and supporting operational efficiency across the sales cycle.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Account Management
 
 
 <ul>
 <li>
 Manage a portfolio of assigned key accounts, ensuring continuous engagement, high satisfaction, and repeat business.
 </li>
 <li>
 Serve as the point of contact for client inquiries and act as the liaison between internal departments and clients.
 </li>
 <li>
 Handle end-to-end order management, ensuring accuracy and timely delivery in coordination with logistics, operations, and finance.
 </li>
 </ul>
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify growth opportunities within existing accounts and actively pursue upselling and cross-selling initiatives.
 </li>
 <li>
 Support the acquisition of new clients by participating in sales pitches, product presentations, and follow-up communication.
 </li>
 <li>
 Participate in trade shows, corporate gifting campaigns, and client events to promote Bateel&rsquo;s products and services.
 </li>
 </ul>
 
 
 Sales Operations Support
 
 
 <ul>
 <li>
 Prepare quotations, proposals, and sales reports in alignment with B2B standards.
 </li>
 <li>
 Maintain up-to-date client files, sales records, and CRM data.
 </li>
 <li>
 Assist in tracking monthly and quarterly performance, variance to target, and forecasting demand trends.
 </li>
 </ul>
 
 
 Market Intelligence
 
 
 <ul>
 <li>
 Support the collection of market feedback from clients and provide insights to the Sales Manager for business planning.
 </li>
 <li>
 Monitor competitor activity in key accounts and recommend actions to maintain Bateel&rsquo;s positioning.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Ensure consistent and high-quality service standards across all client touchpoints.
 </li>
 <li>
 Resolve client complaints effectively and in coordination with internal departments.
 </li>
 <li>
 Support the execution of bespoke requests or custom product orders in line with brand guidelines.
 </li>
 </ul>
 
 
 
 
 
 Lives and Advocates the Bateel Values:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Innovation
 </li>
 <li>
 Authenticity
 </li>
 <li>
 Integrity
 </li>
 </ul>
 
 
 
 
 
 Experience requirement:
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in B2B or HORECA sales, client servicing, or account management.
 </li>
 <li>
 Previous experience in premium FMCG, hospitality, or food &amp; beverage industries is preferred.
 </li>
 <li>
 Proficiency in verbal and written English; Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Licenses requirement:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, Marketing, or related field.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Detail-oriented, organized, and able to manage multiple accounts simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems.
 </li>
 <li>
 Holds a valid UAE driving license.
 </li>
 </ul>
 
 
 
 
 *Due to the volume of applications we are receiving ONLY SHORTLISTED FOR INTERVIEW will be contacted.
 
</div>

Key Account Sales Specialist

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