customer service representative Jobs in Dubai

customer service representative

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customer experience manager Jobs in Dubai

customer experience manager

client servicing manager

EternityX Marketing Technology

<div><div><div><div><div><div><div><div><div><div><div>EternityX Marketing Technology Limited
</div></div></div></div><div></div><div><div><div><div>Dubai
</div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><p>We are seeking enthusiastic and experienced individuals to join the pioneering account servicing team in Dubai. In this role, you will have the opportunity to work on exciting projects in the Middle East. If you&rsquo;re passionate about the digital media &amp; advertising industry and ready to take your career to the next level, this could be the perfect opportunity for you!</p>
</div></div><div><div><div><b>Job Responsibilities:</b></div>
</div></div><div><div><ul><li><b>Client Strategy: </b>Craft and deliver innovative digital media and advertising solutions to top-tier clients, including 4A agencies and direct brands</li>
</ul><ul><li><b>End-to-End Campaign Management: </b>Oversee campaigns from pre-launch pitching and planning to post-campaign analytics, ensuring flawless delivery.</li>
</ul><ul><li><b>Data-Driven Insights: </b>Use analytics tools to extract actionable insights and optimize performance.</li>
</ul><ul><li><b>Cross-Border Collaboration: </b>Works closely with our operation and account management team in China/ HK on strategy execution.<br>
</li><li><b>Client Relationship Management: </b>Develop long-term partnerships with clients through proactive communication and provide accurate updates on campaigns to clients on both overall business and campaign performance.</li>
</ul>
</div></div><div><div><div><b>Requirements:</b></div>
</div></div><div><div><ul><li>University degree preferably in Marketing/ Advertising or Business related discipline</li>
<li>4+ years of experience in digital marketing/media, with a focus account management or client serving</li>
<li>Exposure to Chinese media (such as Baidu, Wechat, Weibo, 360&hellip;etc) is highly preferred</li>
<li>Able to communicate in English &amp; Mandarin fluently</li>
<li>Strong analytical skills and numerical sensitivity</li>
<li>Strong interpersonal skills with great attention to detail</li>
<li>Multi-tasking and able to work in a fast-paced environment to meet deadlines &amp; business targets</li>
<li>Willing to be based in Dubai for continuous assignment</li>
<li>Candidates with more experience may be considered as Senior Account Manager</li>
</ul></div></div><div><div><div><b>What We Offer?</b></div>
</div></div><div><div><ul><li>The chance to be part of the leading Chinese MarTech and rapidly growing company in the MENA region, shaping the future of media planning, buying, and integrated communications, supporting China outbound brands and foreign companies seeking to engage Chinese audiences worldwide</li>
<li>We are a global network company with strategically positioned offices in key international hubs, including Hong Kong, Shanghai, Singapore, Bangkok, Dubai, Sydney and other major cities, servicing multinational brands</li>
<li>A collaborative, innovative and multicultural work environment</li>
<li>Fast-track career progression in this growing industry</li>
<li>Competitive remuneration package &amp; performance incentive</li>
<li>5 days&rsquo; work</li>
<li>We will support work visa application if needed</li>
</ul>
</div></div><div><div><div><div><div><div><div><b>Office Address:</b></div>
</div></div><div><div>Dubai</div></div></div></div></div></div></div></div></div></div></div>

Account Manager (Secondment To Dubai Office)

steadfast group

<p>We are looking for a dynamic and detail-oriented <b>Relationship Manager</b> to support our <b>Foreign Portfolio Investor (FPI)</b> clients. The ideal candidate will manage end-to-end client relationships, oversee onboarding, ensure ongoing compliance, and support clients with financial, accounting, and business-related requirements.</p><p>This role requires strong communication skills, analytical thinking, and a solid understanding of investment structures, fund operations, and accounting fundamentals.</p><p><b>Key Responsibilities</b></p><p><b>Client Relationship Management</b></p><ul><li>Act as the primary point of contact for FPI clients.</li><li>Maintain strong client relationships through regular communication and service excellence.</li><li>Understand client needs and proactively provide solutions and support.</li></ul><p><b>Onboarding &amp; Documentation</b></p><ul><li>Coordinate the onboarding process for new FPI clients.</li><li>Assist with KYC, AML, documentation and regulatory requirements.</li><li>Liaise with internal compliance and operations teams to ensure smooth approvals.</li></ul><p><b>Account Management &amp; Operations</b></p><ul><li>Support clients with account opening, transaction processing, investment documentation, and reporting.</li><li>Support clients with business reporting, MIS data, and operational analysis.</li><li>Interpret financial information to help clients with decision-making and planning.</li></ul><ul><li>Maintain accurate client records, reporting schedules, and documentation.</li></ul><p><b>Requirements</b></p><p><b>Education &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in <b>Finance, Accounting, Business Administration, Economics</b>, or related field.</li><li>2&ndash;5 years of experience in <b>relationship management, client servicing, investment operations, brokerage, asset management, or FPI-related roles</b>.</li><li>Basic accounting knowledge is essential.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong understanding of financial markets, investment products, and operational processes.</li><li>Familiarity with <b>KYC/AML</b>, compliance workflows, and regulatory frameworks.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in MS Office (Excel, PowerPoint, Word).</li><li>Ability to multitask, stay organised, and work under pressure.</li><li>High level of professionalism, integrity, and client-first mindset.</li></ul><ul><li>Coordinate periodic reviews, due-diligence checks, and audit-related requests.</li></ul><p>Job Type: Full-time</p><p>Pay: AED10,000.00 - AED12,000.00 per month</p><p>Application Question(s):</p><ul><li>How many years of UAE experience do you have?</li><li>what is your current/last drawn salary?</li><li>Do you have experience in Foreign Portfolio Investor (FPI) related role?</li><li>Do you have Familiarity with KYC/AML, compliance workflows, and regulatory frameworks?</li></ul>

Relationship Manager

Actlocal Dubai

<p>Act Local is Hiring! &ndash; Business Development Manager (Female Arabic Speaking)</p><p>Location: Dubai</p><p>Position: Full-Time</p><p>Salary: AED 6,000 &ndash; 8,000 (based on experience)</p><p>Apply Now &ndash; Send your CV via WhatsApp: &#8234;+46 739 66 66 66&#8236;</p><p>Are you a proactive, organized, and bilingual professional with a passion for building relationships and driving growth? Act Local is seeking a talented Business Development Manager (female) fluent in Arabic and English to support our expanding operations in Dubai.</p><p>As a vital member of our team, you&rsquo;ll play a key role in nurturing leads, coordinating meetings, handling proposals, and supporting the administrative flow of the business.</p><p>Key Responsibilities:</p><p>Manage and respond to all incoming leads with professionalism and urgency</p><p>Schedule client meetings and coordinate internal calendars</p><p>Draft and send out proposals, invitations, and follow-ups</p><p>Maintain accurate records of client interactions and business opportunities</p><p>Oversee the daily schedule and assist with coordination tasks for the admin team</p><p>Support business development efforts through market research and client outreach</p><p>Ensure smooth communication between departments and external partners</p><p>Requirements:</p><p>Female candidate fluent in Arabic and English (both written and spoken)</p><p>Minimum 2 years of experience in business development, client servicing, or office coordination</p><p>Excellent organizational and multitasking abilities</p><p>Strong communication, interpersonal, and negotiation skills</p><p>Professional, proactive, and detail-oriented personality</p><p>Comfortable working in a fast-paced, multicultural environment</p><p>To Apply:</p><p>Send your updated CV via WhatsApp to &#8234;+46 739 66 66 66&#8236;</p><p>Be part of a growing, purpose-driven team where your contribution truly matters.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Business Development Manager

Brand Options Advertising LLC

<p>We are seeking an experienced Key Accounts Manager to serve as the primary liaison for our strategic clients. This role involves managing key relationships, driving client satisfaction and ensuring seamless execution of projects from inquiry to delivery through effective sales coordination.</p><p>Key Responsibilities:</p><p>- Manage and grow relationships with key clients to achieve business objectives and increase sales volumes.<br/>- Act as the main point of contact for clients, understanding their needs and delivering effective solutions.<br/>- Coordinate with internal teams (Sales, Design, Production, Logistics, etc.) to ensure timely and high-quality delivery.<br/>- Prepare quotations, follow up on approvals (LPOs), and oversee job execution through completion and invoicing.<br/>- Carry out effective sales coordination to meet company goals and maintain strong interdepartmental collaboration.<br/>- Ensure top-level customer service, problem resolution, and adherence to company policies and SOPs.</p><p>Qualifications &amp; Skills:-</p><p>- Bachelor&rsquo;s degree in any discipline.<br/>- 3&ndash;5 years&rsquo; experience in client servicing/account management, within an advertising-production house.<br/>- Strong communication, coordination, and negotiation skills.<br/>- Proficient in Microsoft Office and ERP/Data Management software.<br/>- Excellent problem-solving abilities and a proactive, team-oriented mindset.<br/>- UAE Driving License is preferred.</p><p>Why Join Us?<br/>Opportunity to work with leading brands and creative professionals.<br/>Collaborative and growth-driven work environment.<br/>Competitive compensation and benefits package.</p><p>Job Type: Full-time</p>

Key Account Manager (Sales Coordination)

noon

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 <p>
  <strong>
   About noon
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  noon, the region's leading consumer commerce platform. On December 12th, 2017, noon
 </p>
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  launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February
 </p>
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  2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,
 </p>
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  fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 </p>
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  <br/>
 </p>
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  noon&rsquo;s mission: Ring every doorbell, every day.
 </p>
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 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  We are looking for a Senior Account Manager / Account Manager to join our noon Ads team. The ideal candidate will have strong experience in digital advertising, media management, and client servicing, with a proven track record of building and managing relationships with top brands or agencies.
 </p>
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  <br/>
 </p>
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  This role requires someone who understands the advertising ecosystem, demonstrates strong commercial acumen, and possesses excellent negotiation and communication skills.
 </p>
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  <br/>
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  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage and grow relationships with key endemic brands on platform and seller partners.
  </li>
  <li>
   Develop and execute ad strategies aligned with brand objectives and business goals.
  </li>
  <li>
   Drive ads discussions, negotiations, and campaign execution.
  </li>
  <li>
   Collaborate with internal teams (Category, Marketing, and Product) to deliver impactful ad solutions.
  </li>
  <li>
   Monitor campaign performance and provide actionable insights and optimizations.
  </li>
  <li>
   Stay informed about advertising trends, competitors, and emerging media opportunities.
  </li>
 </ul>
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  <br/>
 </p>
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  <strong>
   Qualifications:
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   4&ndash;6 years of relevant experience in digital advertising or media sales.
  </li>
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   Prior experience working in media agencies or with tier 1 electronics or FMCG brands.
  </li>
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   Strong understanding of digital ads, media buying, and performance marketing.
  </li>
  <li>
   Excellent negotiation, relationship management, and analytical skills.
  </li>
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   Smart, proactive and confident communicator with the ability to manage multiple internal and external stakeholders.
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   Fluency in English and Arabic is preferred.
  </li>
 </ul>
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 </p>
</div>


Account Manager

Meraki Group

Overview <p><b>Job Summary :</b> Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.</p> Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Admonks Advertising LLC

<p><b>Job Summary:</b><br/>We are looking for an experienced Client Service Manager to lead client accounts, manage campaign execution, and ensure smooth communication between clients and the creative/production teams. The ideal candidate will handle multiple brands, oversee project delivery, and maintain strong client relationships.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the main point of contact for assigned clients and manage day-to-day communication.</li><li>Understand client goals and brief internal teams (creative, media, production, digital).</li><li>Supervise the end-to-end execution of campaigns, ensuring timely delivery and high quality.</li><li>Prepare and present proposals, campaign plans, and performance reports.</li><li>Coordinate with internal teams to ensure accurate workflow and project timelines.</li><li>Handle client feedback, resolve issues, and maintain high satisfaction.</li><li>Work with the finance team for quotations, billing, and project approvals.</li><li>Identify opportunities to upsell additional services (creative, digital, media).</li><li>Maintain up-to-date documentation, job sheets, and CRM records.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Mass Communication, Business, or related field.</li><li>3&ndash;7 years of client servicing/account management experience in an advertising, branding, or digital marketing agency (UAE experience preferred).</li><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to manage multiple projects and deadlines simultaneously.</li><li>Solid understanding of advertising, branding, digital marketing, and production workflows.</li><li>Creative mindset with a problem-solving approach.</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 per month</p>

Advertising Client Service Manager

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