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client success manager

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

Deal Drive

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   About Deal Drive
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  Deal Drive is a Dubai-based global platform revolutionizing how used car dealerships operate. We integrate market analytics, operational tools, and scalable inventory financing to help dealers optimize their stock, buy better, price smarter, sell faster and grow their business.
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  We are currently expanding in the UAE and looking for a Customer Success Manager to simply ensure
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   About The Role
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   As a Customer Success Manager, you will be responsible for providing for client success - from onboarding to activation to value delivery. This is not a support role. You&rsquo;ll own the transformation journey of each dealership, ensuring clients go from trial to signup to full product adoption and measurable results. You&rsquo;ll also be responsible for training, usage health, identifying upsell opportunities and payment continuity where needed. You will be working closely with our sales and management team.&nbsp;
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   The role will require visits to client offices / used car dealerships and showrooms. We're looking for someone who is comfortable to go around the UAE, with a driving license and a car.
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   Key Responsibilities:
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   Onboarding &amp; Activation
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    Own onboarding and activation for new DD Pro clients (standard and growth-tier) during trial period and post-trial period
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    Create, agree on and deliver training, usage plans, and feature activation to ensure full product adoption within 90 days and beyond
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    Collaborate with BDMs and AMs to ensure seamless client handovers
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   Value Delivery
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    Ensure clients use key modules including but not limited to: Sourcing, Evaluation, Listings Publishing, Sales Operations, Accounting.
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    Proactively monitor usage, report on account health, and address adoption blockers
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    Act as the client&rsquo;s transformation partner - help them improve turnover, margin, and stock management using Deal Drive&rsquo;s methodology
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   Relationship Management
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    Be the primary point of contact during the first few months of engagement
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    Maintain monthly/quarterly check-ins and reviews with high-potential clients post-handover
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    Build strong, trusted relationships with dealership owners and operational staff
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    Regularly visit client showrooms across the UAE (UAE driving license + personal car required)
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   Commercial Impact
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    Ensure timely payments and renewals, in collaboration with junior CS/AM
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    Identify potential churn and proactively work on retention strategies
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    Identify and drive upsell opportunities for add-on services (e.g., co-buying, higher-tier plans)
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    Coordinate closely with finance and product teams to resolve issues and unblock success
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   Internal Collaboration
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    Feed insights to and collaborate with product team to improve product-market fit
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    Contribute to improving CS processes and playbooks
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    Participate in internal reviews of churn risks and account growth opportunities
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   About you
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    Customer-first, outcome-driven
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    , and able to build trust fast
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    Comfortable working in ambiguous environments and creating structure
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    A strong communicator in both written and verbal English (Arabic a big plus)
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    Not afraid to challenge clients when needed - but always with empathy
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    Commercially sharp - you know how to sell
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    because
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    it adds value
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   Must have experience
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    Proven experience in Customer Success, Account Management, Project Delivery, or Consulting (ideally in B2B SaaS and/or automotive-related verticals)
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    Confident navigating dashboards, software platforms, and tools like Google Docs (Sheets, Docs, Slides), MS Office (Excel, Word, PowerPoint)
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    Confident handling both commercial and technical conversations.
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   Additional Mandatory Requirements
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    Based in UAE with valid driving license and access to a vehicle
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    Willing to travel across the country to visit clients when needed
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   What We Offer
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    Market based remuneration with performance-based incentives.
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    Comprehensive training and development opportunities.
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    A high-growth environment where your work directly impacts company success
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    A chance to shape how used car dealers scale with technology
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   Join Deal Drive to transform used car dealer businesses with technology-driven solutions. Apply today and drive your career forward!
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Customer Success Manager

Jobs via eFinancialCareers

<p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Location: </strong>Dubai, UAE <strong>Department:</strong> Customer Success <strong>Type:</strong> Full-time<br><br>LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals.<br><br><strong>About The Role<br><br></strong>The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships<br><br></li></ul><strong>What We're Looking For<br><br></strong><ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.<br><br></li></ul><strong>Inclusion and Accessibility<br><br></strong>LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs.<br><br>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.<br><br>Our purpose is the foundation on which our culture is built. Our values of <strong>Integrity, Partnership </strong>, <strong>Excellence </strong>and <strong>Change </strong>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.<br><br>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.<br><br>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.<br><br>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.<br><br>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .<br><br>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul><p>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x</p> Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p> Corporate Customer Service Manager ( UAE National ) <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Etraveli Group

<div><h4 class="jobSectionHeader"><b>About Tripstack</b></h4><p>
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.</p><div>
Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.</div><p></p><div>
Its technology ingest over 30B price points and handles over 240 million searches daily.</div><div>
Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.</div><div></div><div><br>
For more information, visit:</div><div><br>
www.tripstack.com</div><div>
www.etraveligroup.com</div><p></p><h4 class="jobSectionHeader"><b>
The role</b></h4><p>
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.</p><p>
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.</p><p>
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.</p><h4 class="jobSectionHeader"><b>
Responsibilities</b></h4><p><b>
Customer Onboarding &amp; Implementation</b></p><ul><li><p>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</p></li><li><p>
Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</p></li></ul><p><b>
Client Relationship &amp; Service Delivery</b></p><ul><li><p>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</p></li><li><p>
Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</p></li><li><p>
Keep a detailed project plan for the onboarding of all new customers</p></li><li><p>
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</p></li><li><p>
Highlight product features to be developed to help shape the B2B product roadmap</p></li><li><p>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer</p></li></ul><p><b>
Strategic Performance Reviews</b></p><ul><li><p>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</p></li><li><p>
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</p></li><li><p>
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</p></li><li><p>
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</p></li></ul><p><b>
Note:</b> You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.</p><p></p><h4 class="jobSectionHeader"><b>
Requirements
</b></h4><ul><li><p>3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</p></li><li><p>
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</p></li><li><p>
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</p></li><li><p>
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</p></li><li><p>
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</p></li></ul><h4 class="jobSectionHeader"><b>
Additional Experience That Would Be Considered An Asset</b></h4><ul><li><p>
Experience using Customer Success platforms and CRM software.</p></li><li><p>
A background in technical implementation, onboarding, or client training.</p></li><li><p>
Experience in the flight industry is a significant plus.</p></li></ul><p></p><h4 class="jobSectionHeader"><b>
Benefits</b></h4><p>
We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!</p><p>
At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.<br>
<br>
Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.<br>
<br>
Learn more about us at www.tripstack.com</p><p>
#LI-Hybrid #LI-CM1</p></div>

Customer Success Manager (Client Services & Onboarding)

Egnyte

<div><div><b>SR CUSTOMER SUCCESS MANAGER, MENA</b></div><p><b>
DUBAI, UNITED ARAB EMIRATES</b></p><p><br>
</p><p><b>EGNYTE YOUR CAREER. SPARK YOUR PASSION.</b></p><p>
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:</p><div></div><div>
Invested Relationships</div><div></div><div>
Fiscal Prudence</div><div></div><div>
Candid Conversations</div><p></p><p><b><br>
ABOUT EGNYTE</b></p><p>
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit <b>www.egnyte.com</b>.</p><p>
The Senior Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a &ldquo;Customers for Life&rdquo; environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.</p><p></p><p><b>
WHAT YOU&rsquo;LL DO:</b></p><ul><li>
Become a product expert including the technical knowledge and practical business applications delivering value to our clients.</li><li>
Manage new customers from the handover of Sales to Implementation process in order to ensure successful onboarding and adoption of our platform and delivering the intended value.</li><li>
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.</li><li>
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.</li><li>
Be the Customer Experience Champion leading in customer engagements in partnership with the Sales team, Channel / Technology Partners, Solution Architects/Engineers, SME teams, Professional Services, and Product to maintain intended value to your clients.</li><li>
Keep customers informed of process and procedural changes.</li><li>
Manage resolution of escalated customer issues.</li><li>
Collaborate on PMF &ndash; Product Market Fit submitting client feedback and keeping clients in the loop with product enhancements and value driven opportunities to benefit their organizations.</li><li>
Keep account notes and account plans up to date leveraging internal solutions and best practices.</li><li>
Attend internal Operational meetings, Handovers, Deal Reviews, Client kickoffs, and Customer Experience meetings prepared with your inputs and required outputs.</li><li>
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.</li><li>
Travel to customer and partner sites, Egnyte internal on-site meetings and trade shows/conferences.</li><li>
Ability to work remotely and 3 days minimum in office.</li></ul><div><br>
</div><p><b>YOUR QUALIFICATIONS:</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices.</li><li>
Success managing customer relationships at a software, services, or SaaS company.</li><li>
Proactive approach with a demonstrated capability to identify and mitigate risk.</li><li>
Experience working across multiple, internal teams to resolve customer issues quickly and effectively.</li><li>
Previous experience with tech companies, specifically SaaS solutions.</li><li>
Excellent communication skills (writing, listening, phone).</li><li>
Able to communicate fluently in English (Arabic, French, Hindi, Urdu, Farsi, and/or Tagalog is a plus).</li><li>
A team player capable of high performance and flexibility working in a dynamic environment.</li><li>
Consistency - able to learn and maintain actioning best practices (coachable) and does not require learning lessons multiple times.</li></ul><div></div><p><b><br>
BENEFITS:</b></p><ul><li>
Generous Time Off: 24 days of paid annual leave, plus all applicable public holidays</li><li>
Fully Covered Health Insurance: Employer-paid private medical coverage for you and your dependents</li><li>
End-of-Service Gratuity: Provided in accordance with UAE labor law</li><li>
Internet and Mobile Reimbursement: Monthly reimbursement for internet and mobile phone expenses</li><li>
Tax-Free Earnings: Enjoy the full benefit of tax-free income in the UAE</li></ul><p>
#LI-DNI</p></div>

Sr Customer Success Manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

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