client success manager

zenda

<div>
 <p>
  zenda is looking for a UAE-based Client Success Manager / Key Accounts Manager to own the end-to-end experience for our strategic school accounts. This role is perfect for mid-level SaaS or EdTech professionals who enjoy client management, onboarding, implementation, and driving adoption.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the face of zenda for key clients, you&rsquo;ll manage onboarding, training, adoption, retention, and account growth, while analyzing account data to identify opportunities and ensure client success. This role requires ownership, problem-solving, and a data-driven mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Location:
  </strong>
  United Arab Emirates (Dubai, Abu Dhabi, Sharjah, etc.)
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  5&ndash;9 years
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  SaaS / EdTech / Technology
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you&rsquo;ll do
  </strong>
 </p>
 <ul>
  <li>
   Own end-to-end client relationships including onboarding, implementation, training, adoption, and retention
  </li>
  <li>
   Act as the primary point of contact for key accounts and build trust with school leadership
  </li>
  <li>
   Serve as a strategic advisor, guiding clients to maximize platform value
  </li>
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   Resolve client issues proactively and collaborate internally to ensure smooth operations
  </li>
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   Analyze customer success metrics and account data to identify risks and opportunities
  </li>
  <li>
   Conduct on-site client visits and regular relationship meetings
  </li>
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   Contribute feedback to improve zenda&rsquo;s platform, processes, and client strategies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we&rsquo;re looking for
  </strong>
 </p>
 <ul>
  <li>
   5&ndash;9 years in client-facing roles, client success, or key account management
  </li>
  <li>
   Experience with SaaS platforms, EdTech, or technology implementations
  </li>
  <li>
   Strong analytical and data-driven mindset
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   Excellent verbal and written communication skills
  </li>
  <li>
   High ownership, accountability, and ability to multitask
  </li>
  <li>
   UAE-based candidates only, with relevant UAE client management experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why zenda?
  </strong>
 </p>
 <ul>
  <li>
   Work with leading schools across the UAE to improve outcomes using our SaaS platform
  </li>
  <li>
   Take full ownership of strategic accounts and see direct impact from your work
  </li>
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   Collaborate with a dynamic, high-performing team
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   Opportunities for on-ground client visits and strategic influence
  </li>
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   Chance to go global as zenda expands its reach worldwide
  </li>
  <li>
   Learn and grow in SaaS, EdTech, and strategic client management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This role is perfect for hands-on professionals who love problem-solving, client engagement, and making measurable impact while growing their career in SaaS and EdTech.
 </p>
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 </p>
</div>


Key Account Manager

Mobinweb

<p><b>Job Posting: Client Success &amp; Digital Marketing Specialist</b></p><p><b>Company:</b> Mobinweb Software Trading<br/><b>Location:</b> Dubai, UAE<br/><b>Job Type:</b> Full-time<br/><b>Industry:</b> Software &amp; Online Services</p><p><b>About Mobinweb</b></p><p>Mobinweb is a dynamic Dubai-based software company specializing in <b>web and APP development, digital marketing, ERP and accounting software support</b>. We help businesses in the UAE and beyond build their digital presence and streamline operations. We&rsquo;re growing fast and looking for a versatile professional to join our team.</p><p><b>Job Overview</b></p><p>We are seeking a <b>Client Success &amp; Digital Marketing Specialist</b>&mdash;a unique hybrid role perfect for someone who loves both <b>creative marketing</b> and <b>helping clients succeed</b>. You will be the bridge between our services (web development, digital marketing, and accounting software) and our clients. Your mission: attract new leads through smart marketing and ensure our existing clients are happy, supported, and thriving.</p><p><b>What You&rsquo;ll Do</b></p><p><b>Digital Marketing (60%)</b></p><ul><li>Create and manage social media campaigns (LinkedIn, Instagram, Facebook) to promote client&rsquo;s services.</li><li>Write SEO-friendly blog posts and website content</li><li>Design simple graphics, brochures, and email newsletters using Photoshop or similar tools.</li><li>Run basic Google/Facebook ads to generate leads</li><li>Track campaign performance and suggest improvements.</li></ul><p><b>Client Support &amp; Success (40%)</b></p><ul><li>Be the first point of contact for client inquiries&mdash;especially for accounting software support.</li><li>Guide new clients through onboarding and basic training for our software and websites.</li><li>Solve basic technical issues and escalate complex problems to our development team.</li><li>Build strong client relationships&mdash;check in regularly, collect feedback, and turn happy clients into case studies.</li><li>Create helpful client resources: tutorial videos, FAQs, and user guides.</li></ul><p><b>Who You Are</b></p><ul><li>You have <b>2&ndash;3 years of experience</b> in a marketing, client support, or similar role (agency experience is a plus!).</li><li>You&rsquo;re a <b>clear communicator</b> in English</li><li>You can create social media posts, write emails, and explain technical topics in simple terms.</li><li>You&rsquo;re familiar with basic digital marketing tools (Photoshop, Canva, Meta Business Suite, Google Analytics).</li><li>You&rsquo;re tech-savvy and willing to learn about web design and accounting software.</li><li>You&rsquo;re organized, proactive, and love helping people.</li></ul><p><b>Nice-to-Haves</b></p><ul><li>Experience with CRM or help desk tools (e.g., Zendesk, Freshdesk).</li><li>Basic knowledge of SEO and content marketing.</li><li>Understanding of UAE business landscape.</li><li>Knowdgle in Programing and coding</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + benefits.</li><li>Opportunity to grow into a senior marketing or client success role.</li><li>Dynamic, supportive team in a fast-paced agency environment.</li><li>Hands-on experience across marketing, tech, and client relations.</li></ul><p><b>How to Apply</b></p><p>If you&rsquo;re a marketing-minded people person ready to wear two hats, we&rsquo;d love to hear from you!<br/>Just apply here in the indeed and then we will arrange interview.</p><p><i>Mobinweb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>Did you study in IT fields ? and Do you have good enough knowdgle in Web development, Digital Marketing and Are you able to give support too ?</li><li>Are you skilled in HTML and CSS as foundation ? </li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Web and Software: 2 years (Required)</li></ul><p>Language:</p><ul><li>English perfectly  (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Work Location: In person</p>

Digital Marketing & Software Support Executive

NebXcore

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 At NebXcore, we specialize in transforming operational complexity into streamlined performance. Since our inception, we've partnered with companies across industries to design and implement operational processes, key performance indicators (KPIs), and team structures that integrate seamlessly with their existing systems. Our mission is to enhance business efficiency at every level, helping our clients turn strategy into measurable action.
 <br/>
 <br/>
 From suppliers to end clients, we digitize each step of the supply chain to ensure complete cargo visibility and control. Our solutions include route optimization, real-time tracking, security protocols, and seamless transport management, from producer to port and beyond. This end-to-end visibility reduces friction, minimizes delays, and increases resilience in your logistics network.
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 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Customer Success &amp; Onboarding Specialist will play a key role in ensuring successful adoption and daily use of digital solutions by external clients.
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 This role combines customer service, user adoption &amp; product training. The successful candidate will assist customers with onboarding and mobile app usage, provide day-to-day support and troubleshooting, and collect structured user feedback to help improve the platform.
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 <br/>
 Customers personas will include drivers, warehouse managers, operational staff, etc., and therefore the ideal candidate should be able to tailor his/her communication style and messages accordingly.
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 The position requires strong communication skills, a customer-first mindset, and the ability to translate technical concepts into clear guidance for users. Additionally, the position requires strong people leadership skills as the person in the role will have to supervise / coordinate efforts of 2-3 team members.
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 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Platform Assistance
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   Optimize existing issue management structure and prioritization criteria
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   Provide day-to-day customer support for platform users.
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   Respond to customer inquiries and support requests in a timely and professional manner.
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   Assist customers with platform usage, navigation, and feature understanding.
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   Perform basic troubleshooting and guide users through solutions to common issues.
  </li>
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   Escalate technical issues to the development team when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 Provide practical advice to customers to help them optimize their use of the platform
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  <li>
   Mobile App Training &amp; Customer Onboarding
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   Deliver training sessions to new clients on mobile applications and platform solutions.
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   Enhance existing training material and periodically identify improvement opportunities.
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   Support onboarding by guiding customers through account setup, workflows, and platform functionalities.
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   Develop and maintain training materials including:
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   User guides
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   Training presentations
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   Step-by-step onboarding documentation
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   Conduct live demonstrations and workshops to ensure customers can effectively use the platform.
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   Ensure smooth transition from onboarding to regular platform usage.
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   Customer Feedback &amp; Product Improvement
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   Collect and consolidate feedback from customers regarding platform usage, issues, and improvement opportunities.
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   Identify recurring problems, usability challenges, or feature requests.
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   Structure and communicate customer insights to the development and product teams.
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   Work closely with the development team to track resolution of reported issues.
  </li>
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   Contribute to continuous product improvement by representing the voice of the customer.
  </li>
  <li>
   Platform Adoption &amp; Customer Success
  </li>
  <li>
   Monitor customer engagement and adoption of platform features.
  </li>
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   Support customers in maximizing the value they derive from solutions.
  </li>
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   Proactively identify potential user challenges and provide guidance before issues escalate.
  </li>
  <li>
   Participate in regular client check-ins to gather feedback and strengthen customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Technology, Logistics, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in customer support, customer success, software deployment, or technology training roles, ideally in logistics or freight forwarding
  </li>
  <li>
   Experience working with mobile applications, SaaS platforms, or digital tools.
  </li>
  <li>
   Strong communication and presentation skills, with the ability to explain technical topics to non-technical users.
  </li>
  <li>
   Customer-service mindset with strong problem-solving abilities.
  </li>
  <li>
   Experience providing training or onboarding support to external clients is highly desirable.
  </li>
  <li>
   Familiarity with logistics, supply chain, or trade platforms is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication and interpersonal skills
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   Strong customer orientation and empathy
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   Ability to simplify technical concepts for users
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   Structured problem-solving approach
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   Attention to detail and reliability
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  <li>
   Ability to work cross-functionally with technical teams
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  <li>
   Proactive and solution-oriented mindset
  </li>
 </ul>
</div>


Customer Success & Onboarding Lead

Aramex International L. L. C.

<div><div><div><div><div>Posting Start Date: 4/20/26
</div></div></div></div><div><div><div><div>
<div><div><div><h2 class="jobSectionHeader"><b>Purpose of the Job</b></h2>
</div><div><p>
As a Senior Customer Success Specialist at Aramex, you will be the primary point of contact for all shipping requests, ensuring exceptional customer experiences. You will manage inquiries, coordinate with internal and external stakeholders, and proactively resolve issues throughout the shipment lifecycle to uphold Aramex's commitment to reliability and service excellence.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><ul><li>Focal point for customer&rsquo;s freight shipping requests within the industrial sector.</li><li>Assist customers on status of their shipment, outstanding shipments or tracking.</li><li>Manage end to end shipment life cycle liaising with all internal and external stakeholders</li><li>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution</li><li>Takes and handles customer inquiries, e.g. Track and Trace</li><li>Responsible for all KPIs and SLAs agreed with allocated customers</li><li>Takes and registers all customer complaints</li><li>Drives solution of customer complaints by solving it directly or assigning tasks to other function</li><li>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete</li><li>Ensure seamless transaction liaising with Pricing and Billing teams.</li></ul>
<p><b>
This role will serve US based Client hence the working hours will be based on US timing.</b></p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Requirements - Experience and Education</b></h2></div><p></p><div><br>
<div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in business administration, Logistics, or a related field.</li>
<li>Extensive experience in customer service or customer success roles, preferably within the logistics or shipping sector.</li>
<li>Excellent English Verbal &amp; Written skills
</li></ul></div></div><br>
</div></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Leadership Behaviors</b></h2>
</div><div><div>Collaborate &amp; break silos</div><div>
Execution &amp; Accountability</div><div>
External focus</div><div>
Growth mindset</div><div>
Inclusion</div><div>
Innovation</div><div>
Simplification</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Skills</b></h2>
</div><div><div>Analytical Skills</div><div>
Attention To Details</div><div>
Communication Skills</div><div>
Negotiation Skills</div><div>
Organization &amp; Planning</div><div>
Problem Solving</div><div>
Technical Proficiency</div><div>
Time Management</div></div></div></div></div></div></div></div></div>

Senior Customer Success Specialist

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>Do you wish to join the House of Dreams?
</p><p>In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
</p><p>You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
</p><p>This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
</p><p><i>Create Passionately
</i></p><p><i>Craft together with joy
</i></p><p><i>Excel for ultimate luxury
</i></p><p><i>Lead with audacity
</i></p><p><i>Cultivate Triumphant inclusivity
</i></p><p><i>Commit and act to re-enchant the world.
</i></p><p><b><i>Design your dreams with Dior.
</i></b></p><p>We are seeking a visionary and strategic Regional <b>Client Development Manager </b>for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey and India (9 markets). Reporting to the Regional Head of Omnichannel, this position will be central to leading the evolution of our client development strategies, driving engagement and loyalty. The successful candidate will shape our CRM vision by developing data-driven strategies, optimizing automated client journeys, and fostering personalized relationships.
</p><p>The role requires a proactive leader with a keen understanding of luxury consumer behavior and strong collaborative skills with e-business, retail, and marketing teams to ensure seamless omnichannel integration, an elevated client experience, and maximized lifetime value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><ul><li><b>CRM Strategy &amp; Development:
</b></li><li><ul><li>Define and implement the regional CRM strategy across 9 markets, ensuring seamless alignment with global brand vision and long-term objectives.
</li><li>Establish annual CRM targets on strategic KPIs for each market, considering local specificities and market maturity, and ensuring alignment with regional and global strategic goals.
</li><li>Develop and manage the regional CRM projects roadmap, encompassing loyalty programs, client segmentation, NPS frameworks, and data-driven clienteling use cases.
</li><li>Collaborate closely with e-business and retail teams to integrate CRM strategies within the broader omnichannel framework, optimizing client engagement across digital and physical ecosystems.
</li><li>Strategically manage and own the regional CRM budget
</li></ul></li></ul><ul><li><b>Loyalty Program &amp; Engagement:
</b></li><li><ul><li>Lead the regional evolution and performance monitoring of the Loyalty Program, continuously seeking to enhance client engagement, foster loyalty, and strengthen retention.
</li><li>Collaborate with regional marketing teams to define strategic guidelines for Point-of-Sale (POS) and Very Important Customer (VIC) events.
</li><li>Support markets in event execution by ensuring precise client targeting, overseeing invitation strategies, and maintaining a consistent tone of voice in line with Dior luxury standards.
</li><li>Define regional guidelines and forecasts for CRM gifting and Gift With Purchase (GWP) initiatives.
</li></ul></li></ul><ul><li><b>CRM Communications &amp; Activations :
</b></li><li><ul><li>Define and oversee the regional CRM communication plan across key touchpoints, including email, clienteling, WhatsApp, events, and loyalty activations.
</li><li>Orchestrate and continuously enhance automated CRM journeys and communication flows, meticulously adapting strategies and content to distinct client segments and purchasing behaviors (e.g., e-commerce, boutique, omnichannel) to maximize client lifetime value.
</li><li>Partner with global CRM teams at HQ to ensure strategic alignment and facilitate the sharing of best practices.
</li><li>Coordinate impactful CRM initiatives with regional marketing teams to support major product launches and commercial moments.
</li><li>Establish and monitor action plans with markets to ensure the effective execution of the regional CRM strategy.
</li></ul></li></ul><ul><li><b>Performance Monitoring &amp; Trainings:
</b></li><li><ul><li>Produce comprehensive monthly regional CRM performance scorecards for management and local markets, diligently monitoring key performance indicators (KPIs) and proactively identifying opportunities for continuous improvement.
</li><li>Deliver effective CRM training sessions to local teams through in-person and virtual formats to drive performance on the KPIs.
</li><li>Prepare and deliver compelling CRM business reviews for top management, providing strategic recommendations.
</li></ul></li></ul><ul><li><b>Team Leadership &amp; Development:
</b></li><li><ul><li>Manage and develop a CRM team of three (regional direct report, UAE indirect report, KSA indirect report), fostering strong collaboration and supporting their professional growth.
</li></ul></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field.
</li><li>Proven experience (5+ years) in CRM management, preferably within the luxury retail or beauty industry.
</li><li>Demonstrated experience in developing and executing regional CRM strategies.
</li><li>Strong understanding of client segmentation, loyalty programs, and data-driven clienteling.
</li><li>Excellent analytical skills with the ability to interpret data and drive actionable insights.
</li><li>Exceptional communication, presentation, and interpersonal skills.
</li><li>Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
</li><li>Experience managing and developing a team.
</li><li>Fluency in English is required; Arabic and/or French is a strong asset.
</li></ul></li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><p><i>Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
</i></p><p><i>At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
</i></p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>PARFUMS CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies&rsquo; style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to &ldquo;leave a trail of desire in a woman&rsquo;s wake&rdquo;. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
<br>
The current-day trustees of this legendary expertise &ndash; Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup &ndash; are the heirs to Christian Dior&rsquo;s perfectionism. The worldwide renown of the House&rsquo;s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.</div></div></div></div></div></div></div><p></p>

Client Development Manager

K N S Real Estate

<p>LOOKING for : Senior Real Estate Brokers / Off Plan Specialists</p><p>Sterling Keys Real Estate is the fastest growing Real Estate Company in Dubai. We are expanding our Successful Dubai team to a diversed multi cultural performance oriented team</p><p>We are recruiting Experienced Sales Professionals in both Sales &amp; Renting with the chance to earn big money and enjoy an exciting lifestyle that Dubai offers.</p><p>There are currently 750 projects under development in Dubai by various developers, Sterling Keys Real Estate has partnered with all the big developers in the market including<br/>EMAAR, DP, DAMAC, SOBHA, Nakheel, NSHAMA etc.,</p><p>Sterling Keys Real Estate currently specializes heavily on Off Plan Properties, Residential Sales and Residential Lettings</p><p>The Role: Senior Real Estate Brokers / Off Plan Specialists - Attend Developer meetings, launches, to create new business by generating new listings. Book and conduct viewing, valuations. Negotiate on offers and have the ability to build strong relationships with both buyers and developers.</p><p>We are looking for brokers from estate agency experience who are self-motivated and extremely hard working.</p><p>Sterling Keys Real Estate has dedicated admin staff, highly experienced 24/7 IT Back office team to support on inbox guaranteed, unlimited email marketing, sms marketing and high level Search engine Optimization on every property ad that goes online including all of the off plan properties.</p><p>Sterling Keys Real Estate Requirements:</p><p>Must be Pro active, Task oriented, Self driven and Hard working.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Client Relationship Manager

Saleh Omer Bin Haider Group

<p><b>Job Description: Bids Executive (Facility Management) &ndash; SOBH Group</b></p><p>The Bids Executive is responsible for driving <b>business development and marketing activities</b> for SOBH Group&rsquo;s Facility Management division. The role focuses on <b>generating new FM projects, supporting operations, and ensuring client satisfaction</b>, while contributing to the company&rsquo;s overall revenue growth.</p><p><b>Key Responsibilities</b></p><p><b>1. Business Development (Core Role)</b></p><ul><li>Identify and secure new <b>Facility Management projects</b> (AMC, maintenance, fit-out, and refurbishment works).</li><li>Generate leads through client visits, networking, and market research.</li><li>Develop and maintain a strong pipeline of potential clients.</li></ul><p><b>2. Coordination with Operations Team</b></p><ul><li>Work closely with the <b>Facilities Manager and technical team</b> to:</li><li>Understand service capabilities</li><li>Prepare accurate proposals</li><li>Ensure proper <b>handover of projects</b> to the operations team after award.</li><li>Follow up on project execution to ensure <b>client satisfaction and retention</b>.</li></ul><p><b>3. Tendering &amp; Proposal Management</b></p><ul><li>Prepare and submit <b>technical and commercial proposals</b> for FM tenders.</li><li>Coordinate with:</li><li>Operations (scope &amp; manpower)</li><li>Finance (pricing &amp; costing)</li><li>Ensure compliance with client requirements and submission deadlines.</li></ul><p><b>4. Client Relationship Management</b></p><ul><li>Build strong relationships with property owners, developers, and corporate clients.</li><li>Attend meetings, site visits, and presentations.</li><li>Act as a <b>link between client and operations team</b>.</li></ul><p><b>5. Marketing &amp; Service Promotion</b></p><ul><li>Promote SOBH Group&rsquo;s FM services, including:</li><li>Civil &amp; MEP maintenance</li><li>Cleaning, security, pest control</li><li>Annual Maintenance Contracts (AMC)</li><li>Support preparation of company profiles, presentations, and marketing materials.</li></ul><p><b>6. Market Intelligence &amp; Strategy</b></p><ul><li>Conduct market research to identify:</li><li>New opportunities</li><li>Competitor activities</li><li>Pricing trends</li><li>Provide insights to management for business growth strategies.</li></ul><p><b>7. Reporting &amp; Performance Tracking</b></p><ul><li>Maintain records of:</li><li>Leads and opportunities</li><li>Meetings and proposals</li><li>Submit weekly/monthly reports.</li><li>Achieve assigned sales targets and KPIs.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s Degree in <b>Marketing / Business Administration or related field</b></li><li>Minimum <b>3&ndash;5 years of experience in Facility Management (UAE market preferred)</b></li><li>UAE Driving License is mandatory</li><li>Strong understanding of:</li><li>FM services (Civil, MEP, soft services, Specialized Services )</li><li>AMC contracts and tendering process</li><li>UAE business environment</li></ul><p><b>Key Skills</b></p><ul><li>Business development &amp; sales</li><li>Negotiation and closing deals</li><li>Client relationship management</li><li>Coordination with technical teams</li><li>Communication and presentation</li></ul><p><b>KPIs</b></p><ul><li>Number of FM contracts secured</li><li>Revenue generated (AMC / projects)</li><li>Lead conversion rate</li><li>Client retention and satisfaction</li><li>Tender success rate</li></ul><p><b>Reporting Line</b></p><ul><li>Reports to: <b>Facilities &amp; Engineering Consultant </b></li><li>Coordinates with: <b>Facilities Manager, Engineers, Finance Team, Procurement, HR </b></li></ul><p>Work Location: In person</p>

Bids Executive

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