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PaymentGenes

<div>DubaiPermanentCustomer ServicesPosted 10/08/2026</div>
 <div>Customer Success Manager
Dubai, UAE
Role Overview
We're partnering with an ambitious, fast-growing fintech that's building a next-generation
platform across digital payments, banking, cards, crypto, and financial services. This is a
unique opportunity to join at an early stage and build the entire Customer Success function
from the ground up, working directly alongside the Chairman to shape the customer
experience as the business scales.
Operating in a lean, high-growth startup environment, you'll combine hands-on customer
leadership with operational strategy, process design, automation, and team building. This
role is ideal for someone who thrives in fast-paced environments, enjoys taking ownership,
and wants to make a visible impact on the growth of a business.
Key Responsibilities
<ul><li>Build and scale the Customer Success function, designing customer support</li></ul>
processes, SLAs, knowledge management, and operational frameworks from the
ground up.
<ul><li>Deliver an exceptional customer experience by owning complex customer issues and</li></ul>
working cross-functionally with Product, Engineering, Compliance, and Operations.
<ul><li>Recruit, develop, and lead internal and external customer support teams while</li></ul>
implementing quality standards and performance management processes.
<ul><li>Drive operational excellence through AI-powered automation, self-service initiatives,</li></ul>
and continuous process improvement.
<ul><li>Act as the voice of the customer, partnering with Product teams to improve the</li></ul>
platform and ensure customer readiness for new product launches.
Ideal Candidate
<ul><li>8+ years' experience in Customer Success, Customer Operations, or Customer</li></ul>
Support within fintech, payments, banking, crypto, or another high-growth technology
environment.
<ul><li>Proven experience building and scaling customer operations, with a strong</li></ul>
operational mindset and passion for improving customer journeys.
<ul><li>Comfortable working in a lean startup environment with a hands-on approach, high</li></ul>
levels of ownership, and direct exposure to founders and executive leadership.
<ul><li>A proactive, self-starting individual who thrives in ambiguity, enjoys building from</li></ul>
scratch, and is excited by the opportunity to shape a function as the business grows.</div>

Customer Success Manager

Hermès

<div>Responsibilities
People Development &amp; Team Management
<ul><li>Participate in the recruitment, selection, and onboarding of new team members
</li><li>Provide daily supervision, coaching, and support to the sales team.
</li><li>Organize and lead daily morning briefings and team communication sessions.
</li><li>Drive team engagement and support the achievement of individual and store sales objectives.
</li><li>Assess team performance and identify high-potential talent.
</li><li>Create and implement individual development plans and performance improvement plans when required.
</li><li>Conduct monthly touch-base meetings and annual performance evaluations.
</li><li>Lead the sales team within assigned m&eacute;tiers and support overall boutique leadership in the absence of other Floor Managers.
</li><li>Foster a culture of collaboration, accountability, integrity, and mutual respect.
</li><li>Recognize individual and team achievements and celebrate success.
</li>Promote continuous learning through product knowledge and service excellence training. 
<li>
</li></ul>Sales &amp; Client Experience
<ul><li>Maintain a strong and visible leadership presence on the sales floor through Manager on Duty (MOD) coverage.
</li><li>Ensure exceptional client experience and embody the Herm&egrave;s service philosophy.
</li><li>Coach teams on clientelling, relationship building, and luxury selling techniques.
</li><li>Identify commercial opportunities through weekly business reviews by m&eacute;tier.
</li><li>Monitor deliveries, special orders, and key business drivers.
</li><li>Take ownership of achieving annual sales objectives for assigned product categories.
 
Monitor CRM performance and ensure quality client capture and engagement.
</li><li>Build and maintain relationships with top clients and support strategic client initiatives.
</li><li>Make key business decisions and oversee store operations during Store Director visits and travel periods.
</li>Drive cross-selling and maximize opportunities across product categories. 
<li>
</li></ul>Operations &amp; Compliance
<ul><li>Ensure all company policies, procedures, and operational standards are consistently implemented and followed.
</li><li>Complete Daily Sales Reports accurately and provide qualitative business insights.
</li><li>Anticipate staffing requirements and manage scheduling effectively.
</li><li>Monitor attendance, vacation planning, and workforce management in partnership with HR and Sales &amp; Service Support teams.
</li><li>Support stock management, inventory controls, and operational processes.
</li><li>Maintain a safe, compliant, and highly organized boutique environment.
</li>Ensure accurate execution of audits, stock takes, and operational controls. 
<li>
</li></ul>Product &amp; Business Management
<ul><li>Manage assigned m&eacute;tiers/product categories across sales performance, inventory, training, and visual merchandising.
</li><li>Analyze sales trends and market opportunities to provide buying recommendations.
</li><li>Partner with Visual Merchandising teams to optimize product presentation and support commercial priorities.
</li><li>Monitor stock levels, sell-through, replenishment needs, and stock rotation.
</li><li>Ensure team members maintain strong product knowledge and effectively communicate Herm&egrave;s craftsmanship and heritage.
</li>Identify business opportunities and develop action plans to improve category performance 
<li>
</li></ul>Measures of success
<ul><li>Achievement of sales and profitability targets for assigned m&eacute;tiers/product categories.
</li><li>Delivery of exceptional client experience, resulting in strong client loyalty and CRM performance.
</li><li>Development and engagement of a high-performing team through effective coaching, feedback, and talent management.
</li><li>Maintenance of operational excellence, including compliance with company policies, scheduling, reporting, and stock management.
</li><li>Effective management of inventory, sell-through, and product availability to support business objectives.
</li>Demonstration of leadership, integrity, and accountability while fostering a positive and collaborative team culture. 
<li>
</li></ul>EXPERIENCE
<ul><li>Minimum 5+ years of experience in luxury retail, premium fashion, hospitality, or a client-focused environment.
</li><li>Previous management or leadership experience with responsibility for people development.
</li><li>Proven track record of achieving and exceeding sales targets.
</li><li>Strong experience in clienteling and relationship management.
</li><li>Experience conducting performance reviews, coaching, and talent development.
</li><li>Sound understanding of retail operations, inventory management, and visual merchandising.
</li><li>Strong analytical skills with the ability to interpret business performance indicators.
</li><li>Excellent communication and stakeholder management skills.
</li><li>Deep appreciation for luxury service standards and client experience.</li></ul></div>

Head of Fashion Accessories, Silk & Beauty

<div>
 
 JOB TITLE:
 
 
 LEARNING &amp; DEVELOPMENT MANAGER
 
 
 
 
 REPORTS TO:
 
 HR DIRECTOR
 
 
 
 LOCATION:
 
 DUBAI HEAD OFFICE
 
 
 
 ORGANISATION UNIT:
 
 HUMAN RESOURCES
 
 
 
 SCOPE OF JOB:
 
 
 
 Assume responsibility for setting the Learning &amp; Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
 
 
 The L&amp;D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
 
 
 
 DIRECT REPORTS:
 
 2 (Retail training Manager, L&amp;D Executive)
 
 
 
 Responsibilities
 
 
 
 
 VISION / STRATEGIC THINKING
 
 
 
 <ul>
 <li>
 Define and implement the regional L&amp;D strategy aligned with HR Director, the regional B+2 business goals and the Herm&egrave;s group learning vision.
 </li>
 <li>
 Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
 </li>
 <li>
 Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
 </li>
 <li>
 Monitor trends in the industry and region to highlight best practices to develop the learning offer.
 </li>
 <li>
 Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Herm&egrave;s Group processes and regional talent objectives.
 
 
 </li>
 </ul>
 
 HEAD OFFICE &amp; MANAGEMENT DEVELOPMENT
 
 
 
 <ul>
 <li>
 Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
 </li>
 <li>
 Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
 </li>
 <li>
 Design and deliver key talent development programmes including:
 
 
 </li>
 </ul>
 Management Development Programmes
 
 
 UAE National specific development paths
 
 
 High potential and leadership development initiatives across the region.
 
 
 <ul>
 <li>
 Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
 </li>
 <li>
 Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
 
 
 </li>
 </ul>
 
 MEASURE LEARNING IMPACT
 
 
 
 <ul>
 <li>
 Evaluate training effectiveness and continuously improve learning content and delivery methods.
 </li>
 <li>
 Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
 </li>
 <li>
 Manage L&amp;D performance against key metrics to track the department&rsquo;s commercial impact.
 </li>
 <li>
 Proactively manage the L&amp;D department budget.
 
 
 </li>
 </ul>
 
 TEAM DEVELOPMENT
 
 
 
 <ul>
 <li>
 Lead and develop the L&amp;D team to ensure all members are able to perform and deliver at their best.
 
 
 </li>
 </ul>
 
 MEASURES OF SUCCESS
 
 
 
 <ul>
 <li>
 Develop and launch key Learning &amp; Development programmes for HME that align with the regional HR and Commercial strategy.
 </li>
 <li>
 Able to act as the key referent for all L&amp;D support and partner with varied stakeholders.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Highly organised with a strong retail (or similar industry) understanding.
 </li>
 <li>
 Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning &amp; Development preferably within retail or a similar client orientated industry.
 </li>
 <li>
 Proven experience of building and managing talent programmes.
 </li>
 <li>
 Strong understanding of learning frameworks and employee development.
 </li>
 <li>
 Excellent communication and facilitation skills.
 </li>
 <li>
 Excellent strategic thinking, communication, and interpersonal skills.
 </li>
 <li>
 Proficiency in HR software and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
 
 
 
 A creator, artisan and seller of high-quality objects since 1837, Herm&egrave;s is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herm&egrave;s cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal m&eacute;tiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
</div>

Learning & Development Manager

Coface

<div>Company Description 
Company Description
At Coface, we&rsquo;ve been managing credit risk for more than 75 years to help companies navigate and grow in an uncertain and volatile environment.
We act for trade.
As a global leading player in trade credit risk management, we support the growth of 100,000 clients across some 200 markets.
Whatever their size, location or sector, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring.
Every day, we leverage our unique expertise and cutting-edge technology to make trade happen, in both domestic and export markets.
Commitments
Diversity, equity, and inclusion
Coface is fully committed to creating a work atmosphere that respects the individualities and diversity of its teams. Given the nature of its business, which operates across a global scope, Coface must remain a multicultural company. To that end, employees must benefit from an inclusive and non-discriminatory work environment. This allows for collaborative and fruitful work between teams representing 80 nationalities and working in 58 countries.
Coface has been focusing in particular on gender equity and gender balance in career opportunities, and diversity in senior management roles. Coface has initiated numerous actions plans in that field, together with indicators for monitoring progress.
Accordingly, diversity and inclusion are a key component of the Group Human Resources strategy. Coface work environment must be seen as inclusive and the company as a place where employees can thrive and contribute their authenticity to their professional activities.
To that end, Coface has introduced training and awareness-raising initiatives to encourage the transformation of the corporate culture towards greater openness to diversity.&hellip; more
Career growth and learning
At Coface, we strive to establish and develop a lasting relationship of trust, encouraging integration, and supporting professional development; these are our priorities and commitments.
We have a dedicated program called &ldquo;Move &amp; Grow&rdquo; to boost internal mobility. In fact, we believe in internal mobility as an accelerator of career growth, as much as a fantastic opportunity to learn and grow from a more personal standpoint. We encourage you to seize every opportunity to get out of your comfort zone, by changing jobs and taking on new responsibilities.
In parallel, we have a program dedicated to new comers, which provides access to all the information necessary for integration and allows them to follow a path marked out by individual meetings, immersive experiences, training and informal sharing moments. Furthermore, in order to continually develop your individual talent, we have a digital training platform with a wide range of content which encourages the sharing of exchanges and experience between the group's employees. We also have mentoring programs and much more to support your career development. 
Job Description 
Role Overview
Coface is seeking a Coface Global Solutions (CGS) Sales Manager to drive the development of the CGS portfolio across the GCC region. The role is responsible for identifying and securing new business opportunities, strengthening relationships with brokers and strategic partners, expanding Coface market presence, and contributing to profitable growth in line with Coface commercial and risk strategy.
Key Objectives (Mission)<ul><li>
Develop and grow the CGS portfolio across GCC countries through new business acquisition.</li><li>
Build and strengthen relationships with brokers, prospects, multinational companies, and key decision-makers.</li><li>
Increase CGS market penetration and generate sustainable, profitable revenue growth.</li><li>
Promote Coface solutions and expand awareness of the CGS value proposition across the region.</li><li>
Contribute to the achievement of regional sales targets and strategic development objectives.</li></ul>
Main Responsibilities
1. Business Development &amp; Sales<ul><li>
Identify, qualify, and pursue new CGS business opportunities across the GCC.</li><li>
Develop and execute a regional sales plan aligned with CGS growth objectives.</li><li>
Generate new business through direct client engagement, broker partnerships, referrals, and networking activities.</li><li>
Manage the full sales cycle from prospecting to deal closure.</li><li>
Build and maintain a robust sales pipeline and ensure accurate forecasting.</li><li>
Deliver annual new business revenue targets.</li></ul>
2. Broker &amp; Strategic Partner Management<ul><li>
Establish and maintain strong relationships with key brokers and strategic intermediaries across the GCC.</li><li>
Develop joint business plans with major broker partners.</li><li>
Position Coface as a preferred provider of credit insurance solutions.</li><li>
Conduct broker visits, presentations, and training sessions.</li></ul>
3. Market Development<ul><li>
Develop market intelligence on key industries and prospects within the GCC.</li><li>
Monitor economic trends, competitor activities, and market developments.</li><li>
Represent Coface at industry conferences and networking events.</li></ul>
4. Client Acquisition &amp; Solution Development<ul><li>
Understand client needs and develop tailored credit insurance solutions.</li><li>
Coordinate with underwriting, risk, commercial and CGS teams to structure proposals.</li><li>
Lead commercial negotiations while ensuring profitability and risk alignment.</li></ul>
5. Internal Coordination<ul><li>
Work closely with underwriting, risk, commercial and operations teams.</li><li>
Provide regular updates on sales activities, pipeline development and market opportunities.</li></ul>
6. Risk Management &amp; Compliance<ul><li>
Ensure business development activities comply with Coface policies and regulations.</li><li>
Promote profitable growth while maintaining underwriting discipline.</li></ul>
Reporting Line
Reports to the Head of Coface Global Solutions (CGS), Dubai 
Qualifications 
Experience<ul><li>
5 to 10 years of successful sales and business development experience within the Insurance or Financial Services industry.</li><li>
Strong experience in Trade Credit Insurance is highly preferred.</li><li>
Proven track record of achieving sales targets and developing business across GCC markets.</li></ul>
Skills &amp; Competencies<ul><li>
Strong business development and prospecting capabilities.</li><li>
Excellent negotiation, presentation and influencing skills.</li><li>
Commercial expertise with a strong focus on profitable growth.</li></ul>
Technical Knowledge<ul><li>
Good understanding of Credit Insurance products, international programmes, and risk management solutions.</li><li>
Knowledge of GCC business environments and regional market dynamics.</li></ul>
Key Success Factors<ul><li>
Delivery of annual new business and revenue targets.</li><li>
Growth of the CGS portfolio and market share across the GCC.</li><li>
Development of strategic broker and client relationships.</li></ul> 

Additional Information 
Why Join Coface?
At Coface, we offer a dynamic, international working environment where your expertise will directly contribute to the success and expansion of our Dubai business. You will work alongside high-calibre professionals in a fast-paced, strategic role with strong exposure to senior leadership and cross-border collaboration.
If you are a commercially minded professional looking for an exciting opportunity to make an impact, we invite you to apply.
Additional Information<ul><li>
A culture focused on teamwork, continuous learning, and professional development</li><li>
Competitive base salary + performance based bonus</li><li>
Comprehensive benefits package, including health insurance</li><li>
To be based within Sukoon Insurance &ndash; Coface Partner Office in Dubai, UAE</li></ul></div>

Sales Manager CGS

PRIME HR ADVISORY

We are seeking a polished, organised, and proactive Brand &amp; Client Relations Manager to support the daily operations of our luxury jewellery maison. Working closely with the founder, this role focuses on client communication, coordination, and overall brand organisation.This is an exciting opportunity for someone who enjoys working in a boutique luxury environment and being closely involved in the growth of a high-jewellery brand.Key Responsibilities<ul><li>Support client communication and coordination</li><li>Assist with organising meetings, appointments, and brand activities</li><li>Help coordinate events and client experiences</li><li>Support day-to-day brand operations and organisation</li><li>Liaise with external partners and service providers</li><li>Maintain client records and assist with general administration</li></ul>Requirements<ul><li>Experience in luxury, fashion, jewellery, hospitality, or client-facing roles preferred</li><li>Strong communication and organisational skills</li><li>Professional, presentable, and detail-oriented</li><li>Reliable, discreet, and proactive</li><li>Comfortable working closely with a founder-led brand</li></ul>Pay: Up to AED8,000.00 per monthWork Location: In person

Brand & Client Relations Manager (Luxury Jewellery)

Eco Facility Management LLC

The Housekeeping Manager is responsible for managing all housekeeping operations across multiple client sites, ensuring high standards of cleanliness, hygiene, safety, and customer satisfaction. The role involves supervising housekeeping teams, managing client relationships, planning manpower, maintaining inventory, and ensuring compliance with company and client requirements.Key Responsibilities<ul><li>Manage daily housekeeping operations across multiple sites.</li><li>Supervise, train, motivate, and evaluate housekeeping supervisors and staff.</li><li>Prepare staff duty rosters, shift schedules, and manpower deployment.</li><li>Conduct regular inspections to ensure quality standards are consistently maintained.</li><li>Build and maintain strong relationships with clients and promptly resolve complaints.</li><li>Ensure compliance with company SOPs, health &amp; safety regulations, and client requirements.</li><li>Monitor attendance, productivity, and employee performance.</li><li>Coordinate recruitment, onboarding, and training of housekeeping personnel.</li><li>Manage housekeeping chemicals, equipment, uniforms, and consumable inventory.</li><li>Control operational costs and minimize wastage.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Coordinate with HR, Operations, Procurement, and Maintenance departments.</li><li>Handle emergency situations and ensure uninterrupted service delivery.</li><li>Participate in client meetings, site audits, and quality inspections.</li><li>Ensure all housekeeping machinery and equipment are properly maintained.</li><li>Support contract mobilization and new project implementation.</li></ul>Pay: AED5,000.00 - AED6,500.00 per monthWork Location: In person

Housekeeping Manager

VanCleef-Aprels

<div>Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef &amp; Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef &amp; Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Are you a good match?
You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders.
You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes. 
 
What are we expecting from you?
As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link. 
 
In this role, you will:
<ul><li>Maintain and nurture ongoing relationships with select clients and sales teams.
</li><li>Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
</li><li>Provide advanced product and service information, addressing complex client questions with expertise.
</li><li>Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
</li><li>Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
</li><li>Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
</li><li>Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development.
</li><li>Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
</li><li>Deliver exceptional service to encourage continued use of the Maison&rsquo;s products and services.
</li><li>Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
</li><li>Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
</li><li>Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.
</li><li>Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities. 
</li></ul>More than a role&hellip; We recruit for a career!
By joining Van Cleef &amp; Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know-how and creations, while developing your expertise alongside passionate and talented teams. 
 
The Recruitment Process
Apply online.
If your profile matches our search, you will be contacted by our Talent Acquisition team for an introductory conversation.
You will then meet with the relevant Hiring Manager and key stakeholders as part of the interview process.
Otherwise, you will receive an email informing you that your application has not been successful.</div>

Client Service Manager

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