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client success manager

GlobalData PLC

<div>Who we are...
MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
Why join MEED?
MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role:
We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
What you&rsquo;ll be doing:
<ul><li>Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li>Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li>Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li>Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li>Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li>Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
What we&rsquo;re looking for:
Technical Experience:
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
Skills:
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
#LI-HYBRID #LI-HB1</div>

Customer Success Manager

Ceffu

<div>
 
 
 About Ceffu
 
 
 
 Ceffu is a leading institutional-grade
 
 digital asset custody
 
 platform, offering secure, compliant, and scalable solutions for enterprises, hedge funds, and financial institutions. Our mission is to provide cutting-edge security and infrastructure to support the seamless integration of
 
 blockchain technology
 
 into institutional finance.
 
 
 
 
 
 
 Role Overview:
 
 
 
 We are seeking a dynamic and experienced Client Solution Manager to join our team. In this role, you will be the key point of contact for our institutional clients, helping them leverage Ceffu&rsquo;s custody solutions to meet their digital asset management needs. You will combine deep Web3 knowledge with a solid understanding of traditional finance to deliver tailored solutions, foster strong relationships, and drive client success.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary client-facing ambassador, understanding client needs and presenting Ceffu&rsquo;s custody solutions.
 </li>
 <li>
 Design and deliver customized custody and digital asset solutions, leveraging Web3 technologies.
 </li>
 <li>
 Collaborate with product, engineering, and compliance teams to develop solutions aligned with client requirements and regulatory standards.
 </li>
 <li>
 Provide expert guidance on blockchain, decentralized finance (DeFi), and security best practices.
 </li>
 <li>
 Maintain constant communication with clients, providing onboarding, training, and ongoing support.
 </li>
 <li>
 Build and nurture long-term relationships with institutional investors, hedge funds, asset managers, and banks.
 </li>
 <li>
 Stay informed about developments in the Web3 space, crypto regulation, and digital asset custody trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5-10 years of work experience in relevant roles, demonstrating progressive responsibility.
 </li>
 <li>
 Proven experience in client solutions, account management, or advisory roles within the crypto, blockchain, or FinTech sectors.
 </li>
 <li>
 Good understanding of Web3 knowledge, including blockchain protocols, DeFi, digital asset security, and custody infrastructure.
 </li>
 <li>
 Background in investment banking, asset management, or related traditional finance roles is welcomed.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.
 </li>
 <li>
 Ability to work collaboratively across cross-functional teams.
 </li>
 <li>
 Fluent in English is a must
 </li>
 </ul>
 
 
</div>

Client Solution Manager/Sr. Manager - Web3 / Crypto / DeFi

Bayut.com

<div>
 
 Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Account Growth Manager, you will play a pivotal role in driving revenue growth, optimising credit utilisation, enhancing retention rates, and supporting strategic account planning. You will require exceptional analytical skills to evaluate account performance, identify growth opportunities, and ensure effective coordination with Account Managers. You will work closely with Account Managers to develop data-driven strategies that maximise client value and improve overall account health, with a strong focus on revenue growth, retention, and credit utilisation.
 
 
 
 In this role, you will:
 
 
 
 
 Account Analysis and Strategy Development
 
 :
 
 <ul>
 <li>
 Analyse account performance metrics, including revenue trends, credit utilisation, retention rates, and product usage;
 </li>
 <li>
 Develop and implement strategic account plans based on data insights to drive growth and maximise the potential of each account;
 </li>
 <li>
 Provide actionable insights to Account Managers to help them achieve revenue targets, optimise client engagement, and improve retention
 </li>
 </ul>
 
 
 Collaboration with Account Managers
 
 :
 
 <ul>
 <li>
 Work closely with Account Managers to align on growth strategies and revenue objectives for their respective client portfolios;
 </li>
 <li>
 Assist Account Managers in developing tailored strategies to improve client retention, increase credit utilisation, and boost overall account performance;
 </li>
 <li>
 Support Account Managers in client meetings by providing analytical insights and suggestions for optimising growth opportunities
 </li>
 </ul>
 
 
 Revenue Growth and Credit Utilization
 
 :
 
 <ul>
 <li>
 Identify opportunities for upselling, cross-selling, and expanding service offerings based on credit utilisation and client needs;
 </li>
 <li>
 Monitor and drive credit utilisation, ensuring clients are maximising their investment in the platform and receiving value from their services;
 </li>
 <li>
 Coordinate with Account Managers to improve underperforming accounts, focusing on increasing product adoption and revenue generation
 </li>
 </ul>
 
 
 Account Planning and Retention Management
 
 :
 
 <ul>
 <li>
 Develop comprehensive account plans that include revenue targets, client needs assessments, credit usage tracking, and retention strategies;
 </li>
 <li>
 Work with Account Managers to identify accounts at risk of churn and proactively implement strategies to retain these clients;
 </li>
 <li>
 Ensure retention goals are met by analysing client satisfaction and addressing any issues that may impact client loyalty
 </li>
 </ul>
 
 
 Performance Monitoring and Reporting
 
 :
 
 <ul>
 <li>
 Regularly monitor key account metrics, including credit utilisation, product usage, renewal rates, and overall revenue contribution;
 </li>
 <li>
 Prepare detailed reports and dashboards to track account health and performance, highlighting areas for improvement and growth;
 </li>
 <li>
 Communicate findings to Account Managers and senior leadership, providing recommendations on how to achieve growth and retention objectives
 </li>
 </ul>
 
 
 Client Engagement and Support
 
 :
 
 <ul>
 <li>
 Work closely with Account Managers to engage clients in discussions around maximising the value of their services;
 </li>
 <li>
 Provide clients with insights on how they can improve credit utilisation and better leverage the platform to meet their business goals;
 </li>
 <li>
 Support client renewals by ensuring the Account Managers are equipped with relevant data and strategies to negotiate effectively
 </li>
 </ul>
 
 
 Continuous Improvement and Feedback Loop
 
 :
 
 <ul>
 <li>
 Collaborate with internal teams, including product, sales, and customer success, to ensure alignment on account strategies and client needs;
 </li>
 <li>
 Provide feedback to internal stakeholders based on client and account performance data, helping to improve products and services;
 </li>
 <li>
 Continuously refine and optimise account management strategies to drive better results across revenue, retention, and credit utilisation
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A minimum of secondary education. A bachelor's degree is preferred
 </li>
 <li>
 A valid UAE license is required
 </li>
 <li>
 3+ years of proven experience in account management, business development, or growth strategies;
 </li>
 <li>
 Experience in developing strategies to increase utilisation, engagement and satisfaction
 </li>
 <li>
 Ability to develop and implement data-driven account plans focusing on revenue growth, retention, and credit utilisation;
 </li>
 <li>
 Proficiency in analysing complex client accounts, leveraging data and using metrics to identify growth opportunities and optimise client strategies
 </li>
 <li>
 Understanding of customer success best practices, including proactive issue resolution, retention tactics and churn prevention
 </li>
 <li>
 Strong analytical skills;
 </li>
 <li>
 Excellent coordination and communication skills to effectively work with Account Managers and internal stakeholders;
 </li>
 <li>
 A strategic thinker who can align account management efforts with broader business objectives;
 </li>
 <li>
 Analytical mindset. Comfortable with data, able to analyse complex information and use insights to drive client decisions and account strategies
 </li>
 <li>
 Invested in client success, with a genuine desire to understand their needs and provide tailored solutions that add value
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Multicultural environment with over 50 different nationalities
 </li>
 <li>
 Competitive Tax-free Salary
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Annual Air Ticket Allowance
 </li>
 <li>
 Employee discounts at multiple vendors across the emirates
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 Bayut &amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 #UAEBayut
 
</div>

Account Growth Manager

Saqan

About Saqan:Saqan is an innovative Real Estate Web Builder and SaaS CRM platform that empowers real estate professionals to build stunning websites, manage client relationships, and streamline property management processes with ease. We are expanding our team and looking for a driven and client-focused Technical Sales &amp; Client Success Manager to join us in Dubai.About the RoleWe are seeking a Software Sales Executive / Pre-Sales Consultant with strong knowledge of digital tools preferably in the real estate industry. Your goal is to drive new sales, deliver compelling demos, and customise solutions based on client needs. Experience selling CRM, SaaS, or digital marketing solutions is highly preferred.Must-Have Skills:<ul><li>Proven SaaS / Software Sales experience &mdash; preferably in CRM, marketing automation, or real estate solutions</li><li>Strong understanding of real estate workflows (lead management, listings, portals, sales teams, etc.)</li><li>Own the full sales cycle &mdash; from lead qualification to closing</li><li>Prepare proposals, RFP responses, and upsell opportunities</li><li>Provide market feedback to product and marketing teams</li></ul>Compensation Structure<ul><li>Basic Salary: Competitive fixed base</li><li>Commission: Tiered commission structure based on monthly sales performance</li></ul>Job Type: Full-time

Head of Sales - Saqan.ae - Real Estate Platform

Discovered MENA

<div>
 
 
 Title:
 
 Business Development Manager
 
 
 
 Location:
 
 Dubai
 
 
 
 Salary:
 
 22K + commission (60/40 split)
 
 
 
 Language
 
 : Arabic + English
 
 
 
 
 
 
 About the Role
 
 
 
 You will own and grow relationships with strategic clients (e.g. retail chains, real estate developers, corporates, government entities) who partner to deploy a technology-enabled recycling / reward-platform solution. You will ensure client satisfaction, maximise account revenue, and act as a bridge between customer needs and product/operational teams.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of high-value clients: onboarding, maintaining relationships, and retention.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts.
 </li>
 <li>
 Develop account plans for each strategic partner: set targets, KPIs, action plans.
 </li>
 <li>
 Serve as the main point of contact: coordinate between internal teams (product, operations, logistics, onboarding, support) and clients.
 </li>
 <li>
 Monitor delivery against SLAs / quality, resolve issues proactively.
 </li>
 <li>
 Negotiate contract renewals, pricing, service level agreements, and terms.
 </li>
 <li>
 Forecast account performance &amp; revenue; collaborate with sales leadership on pipeline and forecasts.
 </li>
 <li>
 Provide feedback from clients into product / service improvements.
 </li>
 <li>
 Present regular reports to senior management on account health, risks, opportunities.
 </li>
 <li>
 Stay informed on market trends, sustainability / recycling policy developments, competitive landscape.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Environmental Science, or related field.
 </li>
 <li>
 5+ years of experience in Key Account Management, B2B sales, or client success &mdash; ideally with technology / hardware / environmental services.
 </li>
 <li>
 Proven track record of managing large accounts and delivering revenue growth.
 </li>
 <li>
 Strong negotiation, contract management, and presentation skills.
 </li>
 <li>
 Excellent stakeholder management; able to work cross-functionally.
 </li>
 <li>
 Analytical mindset: comfortable with data (KPIs, forecasts, metrics) to measure performance.
 </li>
 <li>
 Passion for sustainability, circular economy, or environmental impact initiatives is a plus.
 </li>
 <li>
 Fluent in English; additional regional languages are a bonus.
 </li>
 </ul>
 
 
</div>

Business Development Manager

AI Acquisition

<div><h3 class="jobSectionHeader">About AI Acquisition</h3>
An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform&rsquo;s multiple agency customers and small and medium businesses worldwide.
We&rsquo;re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success. 
 
Hear from our leaders: 
<ul>
<li>Jordan Lee, Co-Founder &amp; Chairman, shares insights about the business: Watch here
</li><li>Matthew Jones, CEO, discusses his career progression and personal growth since joining The Growth Partner: Watch here 
</li></ul><h3 class="jobSectionHeader">Why Join AI Acquisition?</h3><ul>
<li>Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results.</li>
<li>Work in a dynamic, remote environment with a team dedicated to transforming lives.</li>
<li>Opportunity to grow with a company experiencing rapid growth as we scale to support more members.</li>
<li>Make a direct impact on our members&rsquo; success, helping them achieve life-changing wins like $60K in 17 days.</li>
<li>Surround yourself with exceptionally talented, driven people who are in pursuit of excellence.</li>
</ul>This isn&rsquo;t just a job&mdash;it&rsquo;s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth. 
 
The Role
We&rsquo;re seeking a Customer Success Growth Consultant to join our team and drive the success of ambitious entrepreneurs in our Growth Partner Accelerator.
In this role, you&rsquo;ll oversee a portfolio of clients, conduct daily 1:1 consultation sessions, and guide them on the development and execution of their growth action plans. You&rsquo;ll act as a trusted advisor, helping entrepreneurs overcome obstacles, scale their businesses, and achieve their goals.
This is a unique opportunity for ex-agency owners or experienced business growth coaches who are passionate about helping others succeed. 
 
What You&rsquo;ll Do 
<ul>
<li>Client Engagement &amp; Progress Management:</li>
<li><ul><li>Conduct in-depth, personalized video consultations to understand each client&rsquo;s current position and goals, crafting tailored action plans.</li>
<li>Provide ongoing support through regular progress reviews, offering strategic guidance to ensure accountability and continuous advancement.</li>
<li>Manage a portfolio between 30-40 clients, ensuring each receives the attention and support needed to thrive.</li>
</ul></li><li>Strategic Program &amp; Client Optimization:</li>
<li><ul><li>Deliver insightful analysis on client progress and overall program performance to inform key stakeholder decisions.</li>
<li>Refine strategies in offer creation, marketing, and sales to help clients increase revenue.</li>
<li>Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth.</li>
</ul></li><li>Client Success &amp; Experience Management:</li>
<li><ul><li>Oversee the end-to-end client experience, proactively implementing improvements to maximize satisfaction and results.</li>
<li>Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack.</li>
<li>Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success.</li>
</ul></li><li>Marketing &amp; Resource Support:</li>
<li><ul><li>Review and refine client-created marketing materials to ensure quality and effectiveness.</li>
<li>Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials.</li>
</ul></li></ul>Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>Experience: At least 3 years of experience growing, coaching, or consulting businesses, with a proven track record of helping entrepreneurs achieve their goals.</li>
<li>Industry Knowledge: Ex-agency owners or individuals with extensive digital marketing and sales experience are highly preferred.</li>
<li>Commitment to Growth: Passionate about learning and developing both technical and professional skills.</li>
<li>High-Performance Mindset: Thrives in dynamic, fast-paced environments surrounded by ambitious, driven individuals.</li>
<li>Coaching Skills: Strong ability to hold clients accountable, provide actionable feedback, and guide them through challenges.</li>
</ul>Benefits<h3 class="jobSectionHeader">
What&rsquo;s In It For You?</h3><ul>
<li>Engagement Type:</li>
<li><ul><li>Full Time - Independent Contractor (1099 or otherwise, depending on applicant country)</li>
<li>Fully Remote 
</li></ul></li><li>Competitive Compensation:</li>
<li><ul><li>Base retainer: $5K&ndash;$10K/month USD</li>
<li><ul><li>Standard band: $5K&ndash;$8K/month USD</li>
<li>Senior band: $7K&ndash;$10K/month USD for ex-agency owners with $10M+ P&amp;L experience 
</li></ul></li><li>Upsells &amp; Cross-Sells: 7.5% on sets and 15% on closes on all back-end revenue (uncapped&mdash;your ceiling is your ambition). 
</li><li>Deal Bonuses:</li>
<li><ul><li>$350&ndash;$1K USD for client referrals, depending on program type</li>
<li>$1K USD for talent referrals</li>
<li>Other performance-based incentives based on exceptional KPIs 
</li></ul></li></ul></li><li>Realistic OTE: $120K&ndash;$150K+ USD in Year 1. 
</li><li>Equity Opportunities: Invitation to a share scheme after 12 months (subject to performance)&mdash;a rare path to ownership in a fast-scaling business. 
</li><li>Professional Growth:</li>
<li><ul><li>Accelerated advancement opportunities on both individual contributor and team management pathways.</li>
<li>1:1 executive coaching.</li>
<li>$20K annual training budget.</li>
<li>Continuous up-skilling at the C-suite level. 
</li></ul></li></ul><h3 class="jobSectionHeader">Ready to grow others and yourself?</h3>
In your application please include:<ul><li><ul>
<li>
A 2&#8209;minute Loom on your biggest B2B client win
</li><li>CV / LinkedIn URL
</li><li>One paragraph on the hardest revenue obstacle you&rsquo;ve solved</li></ul></li></ul></div>

Customer Success Growth Consultant (CSM) - Remote 4

DMDC CONTRACTING LLC

&middot; Draft and circulate weekly progress reports with input from Project Managers and Site Engineers.&middot; Log and acknowledge all client requests (WhatsApp, email, phone) into a structured tracker.&middot; Maintain a central tracker of approvals, RFIs, material requests, and pending decisions.&middot; File and update signed approvals, variation orders, and drawings in the shared system.&middot; Prepare agendas and take minutes for weekly client meetings, circulate action items, and track closure.&middot; Coordinate with Procurement and Design Hubs for status updates (not technical discussions).&middot; Act as the first filter for client requests &ndash; handle routine queries, escalate complex ones to the Area Manager.&middot; Ensure progress photos, material updates, and site data are collected from site teams for reports.&middot; Support the Area Manager in shielding them from admin and routine noise, allowing focus on critical issues.Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthLanguage:<ul><li>arabic (Required)</li></ul>

Client Success Coordinator - Female

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