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customer experience manager Jobs in Dubai

customer experience manager

client success manager

GroRapid Labs

<p><strong>Customer Success Manager (Web3) - $100K - $120K Remote</strong></p><p><strong>GroRapid Labs Dubai, United Arab Emirates (Remote)</strong></p><p><strong>About the Role:</strong> GroRapid Labs is seeking a <strong>Customer Success Manager</strong> to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.</p><p>This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul><p><strong>Bonus Points (Nice to Have):</strong></p><ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul><p><strong>Our Core Values:</strong></p><ul><li> Strive for excellence</li></ul><p><strong>Interview Process:</strong></p><ul><li>Behavioral Interview</li><li>Final Interview</li></ul><p><strong>Location:</strong> Remote (Dubai, UAE)</p><p>This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today!</p> Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

Jobs via eFinancialCareers

<p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Location: </strong>Dubai, UAE <strong>Department:</strong> Customer Success <strong>Type:</strong> Full-time<br><br>LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals.<br><br><strong>About The Role<br><br></strong>The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships<br><br></li></ul><strong>What We're Looking For<br><br></strong><ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.<br><br></li></ul><strong>Inclusion and Accessibility<br><br></strong>LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs.<br><br>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.<br><br>Our purpose is the foundation on which our culture is built. Our values of <strong>Integrity, Partnership </strong>, <strong>Excellence </strong>and <strong>Change </strong>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.<br><br>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.<br><br>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.<br><br>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.<br><br>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .<br><br>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul><p>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x</p> Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p> Corporate Customer Service Manager ( UAE National ) <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Success Manager

tripstack

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Tripstack
  <br/>
  <br/>
 </strong>
 Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets.
 <br/>
 <br/>
 <strong>
  For More Information, Visit
  <br/>
  <br/>
 </strong>
 www.tripstack.com
 <br/>
 <br/>
 www.etraveligroup.com
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
 <br/>
 <br/>
 Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
 <br/>
 <br/>
 Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
 <br/>
 <br/>
 <ul>
  <li>
   Customer Onboarding &amp; Implementation
  </li>
  <li>
   Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
  </li>
  <li>
   Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.
  </li>
  <li>
   Client Relationship &amp; Service Delivery
  </li>
  <li>
   Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
  </li>
  <li>
   Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
  </li>
  <li>
   Keep a detailed project plan for the onboarding of all new customers
  </li>
  <li>
   Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
  </li>
  <li>
   Highlight product features to be developed to help shape the B2B product roadmap
  </li>
  <li>
   Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer
  </li>
  <li>
   Strategic Performance Reviews
  </li>
  <li>
   Monitor customer KPIs to proactively identify and address any risks or opportunities.
  </li>
  <li>
   Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
  </li>
  <li>
   Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
  </li>
  <li>
   Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
  <br/>
  <br/>
 </strong>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
  </li>
  <li>
   A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
  </li>
  <li>
   Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
  </li>
  <li>
   Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
  </li>
  <li>
   Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience using Customer Success platforms and CRM software.
  </li>
  <li>
   A background in technical implementation, onboarding, or client training.
  </li>
  <li>
   Experience in the flight industry is a significant plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
 <br/>
 <br/>
 At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
 <br/>
 <br/>
 TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
 <br/>
 <br/>
 <br/>
 <br/>
</div>


Customer Success Manager (Client Services & Onboarding)

Etraveli Group

<div><p><b>About Tripstack</b></p><p></p><p>
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets.</p><p></p><p><br>
For more information, visit:</p><p>
www.tripstack.com</p><p>
www.etraveligroup.com</p><p></p><p><b>
Requirements</b></p><p><b>
The Role</b></p><p>
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.</p><p>
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.</p><p>
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.</p><p></p><p><b>
1. Customer Onboarding &amp; Implementation</b></p><ul>
<li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li>
<li>Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li>
</ul><p></p><p><b>
2. Client Relationship &amp; Service Delivery</b></p><ul>
<li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li>
<li>Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li>
<li>Keep a detailed project plan for the onboarding of all new customers</li>
<li>Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li>
<li>Highlight product features to be developed to help shape the B2B product roadmap</li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer<br>
<li>
</li></ul><p><b>
3. Strategic Performance Reviews</b></p><ul>
<li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li>
<li>Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li>
<li>Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li>
<li>Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li>
</ul><p></p><p><b>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.</b></p><p></p><p><b>
Required:</b></p><p></p><ul>
<li>
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li>
<li>A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li>
<li>Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li>
<li>Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li>
</ul><p></p><p><b>
Preferred:</b></p><p></p><ul>
<li>
Experience using Customer Success platforms and CRM software.</li>
<li>A background in technical implementation, onboarding, or client training.</li>
<li>Experience in the flight industry is a significant plus.</li>
</ul><p></p><p><b>
Benefits</b></p><p></p><p>
We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!</p><p></p><p>
At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.</p><p></p><p>
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.</p><p></p><p>
#LI-Hybrid #LI-CM1</p></div>

Munich Re

<div><div><p><b>Location</b></p>
Dubai, United Arab Emirates
<p><b>Job type</b></p>
Full-Time
<p><b>Work mode</b></p>
Hybrid
<p><b>Job level</b></p>
Professional
<p><b>Job ID</b></p>
11337
<p><b>Company</b></p>
Munich Re
<p><b>Employment type</b></p>
Regular
<p><b>Area of expertise</b></p>
Client &amp; Customer Management</div></div><div></div>
<br><div><div><p>As an Associate Client Manager in Munich Re&rsquo;s Non-Life Client Management team, you will support the development and servicing of client and broker relationships across GCC markets. You will contribute to strategic initiatives, manage operational aspects of client accounts, and collaborate with underwriting teams. The Associate Client Manager will support the Lead Client Manager, GCC based in Dubai and will be a part of MENA client management team, reporting to the Client Management Executive based in Munich. The role demands a high standard of business ethics, technical acumen, and proactive relationship management.</p><p><b>
Your role:</b></p><ul><li>
Promote Munich Re&rsquo;s image as a leading reinsurance provider through professional client interactions and active industry networking.</li><li>
Apply technical expertise (e.g., actuarial, mathematical, risk management, underwriting) to support client discussions and solution development.</li><li>
Coordinate internal resources to ensure smooth execution of client engagements, cooperation and delivery of services.</li><li>
Prepare and analyse client and market data to inform strategic decisions and renewal planning.</li><li>
Provide support to maintain strong business relationships with Munich Re&rsquo;s Non-Life clients, including market intelligence gathering, renewal facilitation, and account coordination.</li><li>
Contribute to the execution of client/broker and market strategies, helping to deliver results aligned with Munich Re&rsquo;s regional objectives.</li><li>
Actively participate in client meetings and internal strategy sessions to gain exposure to relationship dynamics, with the objective of eventually take ownership of selected accounts.</li><li>
Build familiarity with client portfolios and develop capability to lead engagements with smaller and less complex accounts independently.</li><li>
Support the development and promotion of reinsurance services within defined markets, identifying opportunities and enhancing client value.</li><li>
Maintain accurate CRM records and contribute to internal reporting and planning processes.</li></ul><p></p><p><b>
Your Profile:</b></p><ul><li>
2-5 years of experience in an insurance or reinsurance company or brokerage or another related insurance field in a similar function with client management or business development</li><li>
Bachelor&rsquo;s degree in Business, Economics, Finance, Insurance, or a related field. Professional designations in insurance/ reinsurance is of advantage</li><li>
Understanding of Non-Life insurance/reinsurance business in the GCC region, preferably across various lines and types of (re)insurance business</li><li>
Analytical mindset with proficiency in Excel, PowerPoint, and CRM tools.</li><li>
Familiarity with accounting, finance, underwriting and actuarial concepts.</li><li>
Team playing capabilities, ability to work in a multicultural environment, experience in an international environment is of advantage.</li><li>
Excellent communication, interpersonal, and organizational skills.</li><li>
Fluency in business English is a must, literacy in Arabic is a strong advantage</li><li>
Cross-cultural competence, willingness to travel</li></ul><p>
At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the center of this interaction is each of us.</p></div></div><div></div>
<br><div><div><div><p>Your Benefits</p>
<p><b>With us, you get more than just an exciting job. Enjoy a wide range of employee benefits tailored to your wellbeing and development. Please note that regional differences may apply.</b></p>
</div><div></div><div><div><div>Competitive Salary</div>
<div>We provide fair and competitive compensation that reflects your performance and commitment.</div>
</div><div></div><div><div>Company performance-based Incentives</div>
<div>In addition to your salary, our variable compensation approach allows you to share in Munich Re's success.</div>
</div><div></div><div><div>Recognition and Special Rewards</div>
<div>We recognise outstanding individual contributions through a variety of targeted rewards and incentives.</div>
</div><div></div><div><div>Retirement Planning</div>
<div>We support your long-term financial wellbeing with retirement solutions aligned with local regulations.</div>
</div><div></div><div><div>Inclusive Workplace Culture</div>
<div>We foster a respectful, inclusive, and values-driven environment.</div>
</div><div></div><div><div>Learning &amp; Development</div>
<div>We offer tailored learning opportunities with a strong focus on core skills and business-critical knowledge.</div>
</div><div></div><div><div>Work-Life-Balance</div>
<div>Supporting your ability to balance family, leisure, and your career.</div>
</div><div></div><div><div>Health &amp; Wellbeing</div>
<div>We support your physical and mental health through a range of programs and activities in each location.</div></div></div></div></div>

Associate Client Manager

MCG Talent

<div>
 <p>
  We are seeking a customer-obsessed, performance-driven Account Manager to join our client's VIP Account Management team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Must speak Arabic.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Own and manage a portfolio of high-value clients, serving as their primary point of contact.
  </li>
  <li>
   Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
  </li>
  <li>
   Drive client retention and revenue growth through proactive engagement and tailored solutions.
  </li>
  <li>
   Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
  </li>
  <li>
   Provide strategic insights and recommendations to help clients achieve their goals.
  </li>
  <li>
   Collaborate with internal teams to ensure seamless delivery of services and solutions.
  </li>
  <li>
   Monitor and report on account performance metrics, identifying opportunities for improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in account management, client success, or a similar customer-facing role.
  </li>
  <li>
   Exceptional communication and relationship-building skills.
  </li>
  <li>
   Strong ability to understand client needs and translate them into actionable solutions.
  </li>
  <li>
   Comfortable working in a fast-paced, high-growth environment.
  </li>
  <li>
   Results-oriented with a track record of meeting or exceeding performance targets.
  </li>
  <li>
   Familiarity with technology platforms or innovative industries is a plus.
  </li>
  <li>
   Passion for delivering outstanding customer experiences.
  </li>
 </ul>
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Account Manager

Explore 5141+ Client success manager in Dubai this December. Find roles across top companies and apply now to boost your career.

5141 client success manager jobs IN Dubai

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Customer Success Manager, MENA

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Customer Success Manager (Client Services & Onboarding)

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Account Manager