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client relationship manager

client success manager

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

Mailbox Smart Services

The Client Relationship Manager will manage and grow strategic client relationships across the construction and contracting sector. The role focuses on ensuring client satisfaction, seamless service delivery, and consistent revenue growth through effective account management and business development initiatives.Key Responsibilities:<ul><li>Build and maintain strong relationships with major clients in the construction and building materials industry.</li><li>Understand client requirements and provide tailored product and service solutions.</li><li>Coordinate with sales, project, and operations teams to ensure efficient project execution and on-time delivery.</li><li>Monitor account performance, sales targets, and client satisfaction metrics.</li><li>Identify opportunities to upsell, cross-sell, and expand business within existing client accounts.</li><li>Resolve client concerns proactively to maintain high service standards and long-term partnerships.</li><li>Prepare account reports, market insights, and performance updates for management review.</li></ul>Requirements:<ul><li>8&ndash;15 years of proven experience in sales, business development, or account management within the construction or building materials sector.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong client focus with a target-driven mindset.</li><li>In-depth knowledge of the UAE construction market and major contractors or developers.</li><li>Ability to work collaboratively across departments to ensure client satisfaction and project success.</li></ul>Job Type: Full-timePay: Up to AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience you have as a client relationship manager in construction industry?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Client Relationship Manager – Construction Materials

Exceed Your Limits

Enge Zusammenarbeit &amp; t&auml;gliche Unterst&uuml;tzung des Client Success Managers im EYL HQYour Role with UsAls Client Success Assistant unterst&uuml;tzt du unseren Client Success Manager direkt vor Ort in unserem Dubai HQ. Du bist ihre organisatorische, kommunikative und strukturelle rechte Hand &ndash; und sorgst daf&uuml;r, dass Kundenthemen, interne Abl&auml;ufe und Projekte reibungslos laufen.Du koordinierst Informationen, h&auml;ltst Aufgaben nach, strukturierst Feedback, pflegst unsere Systeme und stehst im operativen Austausch mit Kunden, dem CSM und unseren Teams (Copy, Funnel, Creative, Performance).Diese Rolle ist perfekt f&uuml;r dich, wenn du gerne organisierst, kommunizierst, proaktiv unterst&uuml;tzt und mitten im Geschehen sein m&ouml;chtest.What You Should Bring<ul><li>1&ndash;2+ Jahre Erfahrung im digitalen Umfeld</li></ul>(Agentur, Online Marketing, SaaS, Projektkoordination, Assistenz)<ul><li>Grundverst&auml;ndnis f&uuml;r Online Marketing &amp; Funnel-Abl&auml;ufe</li><li>Erfahrung in einem serviceorientierten, strukturierten Arbeitsumfeld</li></ul>Skills &amp; Arbeitsweise<ul><li>Sehr gute Kommunikations- &amp; Organisationsf&auml;higkeiten</li><li>Hohe Zuverl&auml;ssigkeit, Struktur &amp; Auge f&uuml;r Details</li><li>Proaktive, l&ouml;sungsorientierte Denkweise &ndash; du erkennst, was gebraucht wird</li><li>F&auml;higkeit, Informationen klar aufzubereiten und weiterzugeben</li><li>Freude an Teamarbeit und direkter Zusammenarbeit vor Ort</li><li>Belastbarkeit &amp; Professionalit&auml;t im Kundenkontakt</li></ul>Tools<ul><li>Sicherer Umgang mit Slack, Notion, ClickUp</li><li>F&auml;higkeit, einfache Funnel-/Kampagnenstrukturen zu verstehen</li></ul>Sprachen<ul><li>Gute Deutschkenntnisse (w&uuml;nschenswert)</li><li>Gute Englischkenntnisse (f&uuml;r interne Kommunikation)</li></ul>What You'll DoDu entlastest die Client Success Managerin im Daily Business &ndash; unter anderem durch:<ul><li>Vorbereitung &amp; Nachbereitung von Client Calls im HQ</li><li>Operative Kundenkommunikation (Follow-ups, kurze R&uuml;ckfragen, Updates)</li><li>Sammeln, Filtern &amp; Strukturieren von Kunden-Feedback</li><li>Weitergabe relevanter Infos an Copy, Funnel, Creative &amp; Performance</li><li>Kontrolle von Projektstatus, Timelines &amp; offenen Aufgaben im ClickUp</li><li>Onboarding neuer Kunden und Pflege relevanter Unterlagen</li><li>Erstellen von Dokumentationen, Checklisten &amp; Prozess&uuml;bersichten</li><li>Erkennen von Engp&auml;ssen und fr&uuml;hzeitiges Eskalieren an den CSM</li><li>Unterst&uuml;tzung bei Meetings, Pr&auml;sentationen &amp; internen Abstimmungen</li></ul>Du h&auml;ltst dem CSM den R&uuml;cken frei &ndash; damit er sich auf Strategie, Kundenerfolg und Wachstum konzentrieren kann.What You Don&rsquo;t Have to Do<ul><li>Keine Ads schalten</li><li>Keine Creatives erstellen</li><li>Keine technische Funnel-/CRM-Umsetzung</li></ul>ABER: Du musst verstehen, wie unsere Projekte funktionieren &ndash; damit du sie sauber managen kannst.What We Offer<ul><li>Vollzeit-Stelle vor Ort in Dubai</li><li>Arbeit im modernen EYL HQ (Business Bay / Dubai Hills / je nach Office)</li><li>Enge Zusammenarbeit mit einem ambitionierten, internationalen Team</li><li>Stark strukturierte Prozesse &amp; klare Verantwortungsbereiche</li><li>Wachstumsm&ouml;glichkeiten &ndash; z. B. Richtung Client Success Manager</li><li>Zugang zu innovativen Kunden, Premium-Projekten &amp; Cutting-Edge-Marketing</li><li>Ein Umfeld, das Leistung f&ouml;rdert, aber menschlich &amp; herzlich ist</li><li>Unterst&uuml;tzung beim Start in Dubai (Visa- &amp; Relocation-Support m&ouml;glich)</li></ul>Art der Stelle: Vollzeit

Client Success Assistant in Dubai (m/w/d)

 VaultsPay

We&rsquo;re Hiring: Account Manager Location: Dubai / Sharjah, United Arab Emirates Department: Commercial / Business Development Reporting To: Sales Department Type: Full-Time Industry: Fintech / PaymentsAbout the RoleVaultsPay is seeking a proactive and strategic Account Manager to oversee and grow a portfolio of enterprise clients within the FinTech and Payments ecosystem. This role is central to ensuring client satisfaction, retention, and expansion through strong relationship management, consultative engagement, and cross-functional collaboration. The ideal candidate will combine commercial acumen with product and technical understanding to deliver long-term value for both clients and the business.Major Responsibilities<ul><li>Act as the primary point of contact and trusted advisor for a defined portfolio of clients (existing and strategic).</li><li>Develop comprehensive account plans, identifying upsell, cross-sell, and retention opportunities.</li><li>Build and maintain strong relationships with client stakeholders at all levels&mdash;from operational teams to senior decision-makers.</li><li>Ensure clients are successfully onboarded, adopting, and realizing full value from VaultsPay&rsquo;s products and services.</li><li>Collaborate closely with internal teams including Sales, Onboarding, Product, Engineering, Legal, and Compliance to deliver seamless client experiences.</li><li>Monitor account health metrics (usage trends, churn risks, and expansion potential) and report insights to leadership.</li><li>Negotiate pricing revisions and commercial terms to maximize revenue while maintaining client value and satisfaction.</li><li>Stay informed on FinTech and payments industry trends, competitive landscape, and regulatory developments to advise clients and influence strategy.</li></ul>RequirementsMust-Have:<ul><li>Bachelor&rsquo;s degree (or equivalent) in Business, Finance, Technology, or a related field.</li><li>2&ndash;5 years of experience in account management, client success, or sales within B2B, SaaS, FinTech, or payments environments.</li><li>Proven track record of managing and growing client accounts, including upselling, cross-selling, and retention strategies.</li><li>Strong consultative and analytical skills, with the ability to translate client needs into actionable solutions.</li><li>Comfort engaging with technical product elements such as APIs or integrations within payment systems.</li><li>Excellent communication, negotiation, and stakeholder management abilities.</li><li>Proficiency with CRM systems and data-driven account management approaches.</li><li>Highly organized, self-motivated, and adaptable in a fast-paced, evolving environment.</li><li>Willingness to travel within the UAE as needed.</li></ul>Preferred:<ul><li>Experience with payment products, card schemes, payouts, FX/cross-border transactions, or banking partnerships.</li><li>Fluency in additional languages to support multi-region clients.</li><li>Prior experience in a startup or scale-up FinTech organization.</li></ul>Why Join VaultsPay?<ul><li>Be part of a CBUAE-licensed fintech at the forefront of digital payments innovation.</li><li>Engage with enterprise clients shaping the future of financial technology in the UAE and beyond.</li><li>Work in a dynamic, agile, and collaborative environment with strong growth potential.</li><li>Enjoy a competitive salary, performance incentives, and career advancement opportunities.</li></ul>About VaultsPayVaultsPay is a UAE-based, CBUAE-licensed fintech company providing secure and innovative payment solutions across acquiring and issuing. With a team of industry experts, VaultsPay leads digital transformation by enabling seamless, secure financial transactions and empowering businesses across the region.Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Banking/Fintech Industry?</li></ul>

Account Manager

TXM Solutions

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

Explore 4056+ Client success manager in Dubai this November. Find roles across top companies and apply now to boost your career.