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customer service representative Jobs in Dubai

customer service representative

client success manager

Bayut.com

In this role, you will:<ul><li>Client Liaison &amp; Relationship Management</li></ul><ul><li>Serve as the main point of contact for clients, ensuring their needs, expectations, and vision are clearly understood and represented.</li><li>Build strong, trust-based relationships with clients to foster long-term collaboration and repeat business.</li><li>Regularly update clients on project progress, timelines, and deliverables, maintaining transparency at every stage.</li><li>Project Coordination &amp; Execution</li><li>Collect, organize, and validate all client-provided materials (briefs, brand guidelines, assets, etc.) for production readiness.</li><li>Coordinate internal production workflows from initiation to completion, ensuring deadlines are met and deliverables are of high quality.</li><li>Lead client presentations, share drafts or previews, and manage revisions and approvals effectively.</li><li>Monitor project milestones and address bottlenecks or risks proactively to keep projects on track.</li><li>Feedback &amp; Quality Assurance</li><li>Gather, interpret, and document client feedback clearly for the production team, ensuring changes are implemented accurately.</li><li>Review outputs before client delivery to guarantee alignment with expectations and brand standards.</li><li>Maintain a high level of quality control across all deliverables to protect the Bayut Studios brand reputation.</li><li>Account Growth &amp; Business Development</li><li>Identify opportunities for upselling or introducing new Bayut Studios services to existing clients.</li><li>Proactively propose creative ideas and solutions that add value to client projects.</li><li>Support client retention by consistently exceeding expectations and driving measurable results.</li><li>Internal Collaboration &amp; Communication</li><li>Act as a bridge between clients and production teams, ensuring smooth communication and mutual understanding.</li><li>Work closely with creative, technical, and operational teams to align deliverables with client goals.</li><li>Provide internal feedback from client interactions to help improve processes, workflows, and service quality.</li><li>Reporting &amp; Documentation</li><li>Report to the line manager on a weekly basis with client/project updates, highlighting progress and any obstacles requiring support.</li><li>Prepare weekly client success reports and maintain account update sheets to track performance and satisfaction.</li><li>Track and report on client account performance, project timelines, and satisfaction metrics.</li><li>Maintain accurate records of client communications, briefs, and project details for future reference.</li><li>Contribute insights to management on client trends, needs, and opportunities for improvement.</li><li>Invoicing &amp; Finance Coordination</li><li>Coordinate with the internal finance team and client finance departments to ensure smooth, timely payment collection.</li><li>Follow up on outstanding payments and resolve any financial discrepancies with professionalism.</li></ul>

Client Success Manager

Client of Métier - Strategic HR Solutions

As a Customer Success Manager, you will be the main point of contact for clients, ensuring smooth onboarding, adoption, and satisfaction. You will manage relationships, coordinate projects with internal teams, and provide insights through reporting and analysis to drive client success and long-term loyalty.
 , &amp; : 
1. Bachelor s degree in Business, IT, or related field with 4 6 years experience in customer success, account, or project management in SaaS, insurance, or insurtech. 
2. Strong understanding of health insurance products and distribution (individual and SME/group). 
3. Excellent client relationship, communication, and problem-solving skills with a proactive, detail-oriented approach. 
4. Proven project management, organizational, and reporting abilities, able to manage multiple priorities effectively. 
5. Experience translating client needs into technical requirements; Figma knowledge for product/UI review is a plus.
 :
Client Success &amp; Relationship Management 
1. Serve as the primary point of contact for assigned clients, ensuring seamless onboarding and successful adoption of the SaaS platform. 
2. Provide support for system configuration, troubleshooting, and product implementation. 
3. Proactively capture, prioritize, and communicate client enhancement requests. 
4. Build and maintain strong client relationships to enhance satisfaction, loyalty, and retention.
Project Management &amp; Coordination 
1. Coordinate with internal technology teams to manage project timelines, resolve issues, and deliver new features. 
2. Utilize project management tools (e.g., Jira) to monitor progress and ensure on-time delivery. 
3. Provide clients with regular updates on project and enhancement status. 
4. Ensure all deliverables meet agreed timelines, quality standards, and client expectations.
Reporting &amp; Insights 
1. Prepare and deliver reports on project deliverables, client usage, and key performance metrics. 
2. Support the Head of Product by contributing to sales reports and pipeline insights. 
3. Conduct data analysis using Excel/Google Sheets to track and improve KPIs. 
4. Identify opportunities for process improvements and product enhancements to drive customer satisfaction and platform adoption
<div>
 Apply Now</div>

Customer Success Manager

Soluis

<div>Customer Success/ Account Manager- UAE

Based Dubai or RAK with travel across UAE

Permanent/ Full time contractor

Salary dependent on experience: Base + OTE 
At Soluis we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world leading organisations, focusing on real estate, leveraging appropriate technology to engage audiences using real-time games platforms delivering across the entire range of xR platforms. 
Due to growth, we are seeking a proactive Customer Success / Account Manager to manager our client relationships, ensuring smooth adoption and high-value outcomes across virtual twins, immersive installations, and real-estate visualisation solutions. You&rsquo;ll act as the client&rsquo;s trusted partner &mdash; managing ongoing support and success for existing clients while also helping showcase our solutions to potential new clients in person. 
You will:
<ul>
<li>Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.</li>
<li>Host Unreal Engine virtual twin sessions, immersive demos, and workshops</li>
<li>Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.</li>
<li>Draft proposals and scopes, providing fast, clear turnarounds for client requests.</li></ul> 


You have:
<ul>
<li>3&ndash;6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.</li>
<li>Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.</li>
<li>Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.</li>
<li>Technical fluency to bridge client design teams and production workflows.</li>
<li>A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.</li></ul> 


With experience of working in the UAE, you should have fluent written and spoken English and a driving licence. 
We look forward to hearing from you

#LI-Remote</div>

Customer Success/ Account Manager- UAE

qlub

The roleAs an Account Manager at Qlub, you will play a key role in managing relationships with our clients, ensuring their success on the platform, and driving adoption of Qlub s products and features. You will work closely with cross-functional teams and client stakeholders to maximize value for both our customers and Qlub.What You ll Be DoingClient Relationship Management: Build and strengthen relationships with Qlub s clients, ensuring satisfaction and long-term partnerships.Growth &amp; Retention: Support strategies that drive adoption, upselling, and retention to ensure ongoing revenue growth.Feature Adoption: Help clients successfully adopt new features and products, gather feedback, and share insights with the product team.Stakeholder Engagement: Engage with client stakeholders to align on goals, priorities, and opportunities for growth.Process &amp; Efficiency: Follow account management best practices, use CRM tools effectively, and contribute ideas for improving customer experience.Cross-Functional Collaboration: Partner with Product, Sales, and Customer Success teams to deliver a seamless customer journey and quick issue resolution.Market Insights: Stay informed on industry trends and competitor strategies to provide valuable client recommendations.What We're Looking For2 4 years of experience in account management, customer success, or a related role, ideally within SaaS, fintech, or technology.Proven ability to manage client accounts and deliver strong results in retention and growth.Strong communication, relationship-building, and problem-solving skills.Comfortable engaging with stakeholders and providing consultative support.Data-driven mindset with familiarity in CRM systems and reporting.Thrives in a fast-paced, high-growth environment with a proactive and results-oriented attitude.Entrepreneurial spirit you want to contribute, take ownership, and have a real impact.What We OfferBe part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;Drive growth and tailoring of fast-evolving new products and features;Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Account Manager

Athena

Client Onboarding Operations Manager JDRole: Manager, Onboarding OperationsManager: VP, Delegation ExperienceDirect reports: Team Leads, Onboarding OperationRole OverviewAs Manager of Client Onboarding Operations, you will be responsible for leading the planning, execution and ongoing optimization of the client onboarding function across Athena s Delegation Experience (DX) teams. This includes owning end-to-end performance, workforce planning, and client journey outcomes. You will manage and develop Team Leads, ensure high-quality and consistent onboarding delivery at scale, and champion the development of automation and tech-enabled solutions to streamline analyst workflows.This role sits at the intersection of people leadership, operational excellence, and systems innovation. You will work closely with cross-functional stakeholders to improve onboarding pathways and proactively manage capacity across DX functions. You bring both the strategic foresight and operational rigor to evolve the function, while supporting a world-class client experience.High-level ResponsibilitiesTeam Leadership &amp; People ManagementManage and develop a team of Onboarding Operations Team Leads, each overseeing onboarding analysts, ensuring alignment with team performance goals and client SLAs.Foster a strong culture of coaching, continuous improvement, and frontline ownership through regular performance reviews, mentoring, and career development.Lead structured routines to track team KPIs, pipeline health, and identify training or capacity needs.Serve as the voice of Onboarding Operations across internal stakeholder groups, bringing qualitative and quantitative insights to weekly meetings and progress reports, quarterly business reviews and other high-visibility forums. Automation &amp; Tech EnablementOwn the identification and development of automation opportunities across the onboarding journey in partnership with product and tech teams.Evaluate tech tooling and process gaps, collaborating cross-functionally to deploy scalable solutions that reduce manual overhead and improve turnaround times.Champion the onboarding team s role in testing and refining tech-enabled workflows, with a focus on seamless analyst experience and client benefit.Forecasting &amp; Workforce PlanningBuild and maintain forecasting models for team capacity, work volume, and resource planning across all onboarding teams.Partner with Delegation Experience leadership, Sales, and Operations to ensure appropriate headcount and readiness for growth targets.Monitor pipeline velocity and drive resourcing decisions to ensure effective client funnel progression and minimal bottlenecks.Operational &amp; Process ExcellenceDrive continuous improvement in onboarding SOPs, playbooks, and quality assurance frameworks.Use data and frontline insights to refine workflows, optimize analyst productivity, and remove sources of client friction.Establish operational dashboards and reporting systems for real-time visibility into performance trends, risks, and opportunities.Cross-functional PartnershipAct as the primary liaison between Delegation Experience, Product/Tech, Sales, Billings, and other stakeholders to align onboarding strategies with broader company goals.Lead initiatives to integrate onboarding success metrics into wider business OKRs.Contribute to strategic planning efforts that enhance the entire delegation lifecycle.StakeholdersDelegation Experience Team, Sales Team, Billings Team, Operations Team, Clients, XPsQualifications5+ years of experience in operations, customer onboarding, customer success, or program management roles, ideally in high-growth or tech-enabled service environments3+ years of experience directly managing people managers or multi-level teamsDemonstrated experience owning or heavily contributing to tech automation discovery and implementation, preferably in collaboration with product/engineeringProven track record developing process playbooks, change management strategies, or organizational scaling frameworksStrong proficiency with forecasting, capacity planning, and workforce modeling using tools like Google Sheets, Airtable, or BI dashboardsExperience working in or with startups, B2B SaaS, service marketplaces, or tech-enabled services is a strong plusFamiliarity with CRM systems (e.g. Salesforce, HubSpot), support tooling (e.g. Zendesk), and collaboration platforms (e.g. Glue, Slack, Notion, Asana)Competencies and SkillsLeadership &amp; Coaching: Ability to mentor, support, and drive results through others while fostering team accountabilityClient-Centric Thinking: Deep empathy for the client journey; able to anticipate and respond to needs with agility and careOperational Rigor: Strong process orientation and ability to improve workflows through data, feedback, and insightCommunication: Clear and thoughtful in both verbal and written communications across diverse audiencesCross-functional Collaboration: Skilled at working across departments to align on shared outcomesProactivity &amp; Ownership: Takes initiative, solves problems before they escalate, and is committed to continuous improvementAnalytical Thinking: Able to identify patterns in data, draw conclusions, and inform process improvementsTech Fluency: Comfortable working within CRMs, spreadsheets, and other team collaboration tools

Client Onboarding Operations Manager

Invespy

Job Summary:As an Account Executive in our dynamic team, you will play a pivotal role in driving client success and ensuring highest level of team collaboration. You will be responsible for managing a portfolio of accounts, understanding clients' business objectives, and developing tailored marketing strategies to meet and exceed their goals.Responsibilities:Client Relationship Management: <ul><li>Support the team in fulfilling client needs and objectives by ensuring given deadlines are achieved.</li><li>Monitor and measure client satisfaction and keep the line manager updated.</li></ul>Campaign Execution:<ul><li>Oversee the execution of marketing campaigns, ensuring they are implemented effectively and on schedule.</li><li>Coordinate with internal teams, including creative, content, and analytics, to deliver high-quality deliverables.</li></ul>Team Collaboration: <ul><li>Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with company objectives.</li></ul>Strategic Account Planning:<ul><li>Follow the strategic planning process in line with the line manager.</li></ul>Operations: <ul><li>Prepare project status reports, estimates &amp; billing.</li><li>Crafting and distributing conference reports and meeting agendas, helping with meeting prep.</li></ul>Financial Management:<ul><li>Ensure adherence to account budgets, forecasts, and financial reporting.</li></ul>Requirements:<ul><li>Minimum 1-2 years of UAE experience in digital marketing or account management role with an agency or Real Estate industry</li><li>The ability to effectively manage and prioritize multiple projects at once.</li><li>Excellent writing and presentation skills.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you have advertising agency experience?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Client Services Executive - ADVERTISING AGENCY EXPERIENCE IS A MUST

MCG Talent

<div>
 
 We are seeking a customer-obsessed, performance-driven Account Manager to join our client's VIP Account Management team.
 
 
 
 
 
 In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.
 
 
 
 
 
 This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage a portfolio of high-value clients, serving as their primary point of contact.
 </li>
 <li>
 Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
 </li>
 <li>
 Drive client retention and revenue growth through proactive engagement and tailored solutions.
 </li>
 <li>
 Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
 </li>
 <li>
 Provide strategic insights and recommendations to help clients achieve their goals.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless delivery of services and solutions.
 </li>
 <li>
 Monitor and report on account performance metrics, identifying opportunities for improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in account management, client success, or a similar customer-facing role.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong ability to understand client needs and translate them into actionable solutions.
 </li>
 <li>
 Comfortable working in a fast-paced, high-growth environment.
 </li>
 <li>
 Results-oriented with a track record of meeting or exceeding performance targets.
 </li>
 <li>
 Familiarity with technology platforms or innovative industries is a plus.
 </li>
 <li>
 Passion for delivering outstanding customer experiences.
 </li>
 </ul>
 
 
</div>

Explore 4736+ Client success manager in Dubai this November. Find roles across top companies and apply now to boost your career.

4736 client success manager jobs IN Dubai

Client Success Manager

Customer Success Manager

Customer Success/ Account Manager- UAE

Account Manager

Client Onboarding Operations Manager

Client Services Executive - ADVERTISING AGENCY EXPERIENCE IS A MUST

Account Manager