client success manager

GlobalData Plc.

<div>Who we are...
MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
Why join MEED?
MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role:
We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
What you&rsquo;ll be doing:
<ul><li>Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.
</li><li>Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
</li><li>Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
</li><li>Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
</li><li>Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
</li><li>Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.
</li></ul>What we&rsquo;re looking for:
Technical Experience:
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
</li><li>Experience managing a high volume of client accounts with diverse needs and expectations
</li><li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
</li><li>Excellent relationship-building, communication, and presentation skills
</li><li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio
</li><li>Confidence in analyzing data and translating insights into client value
</li><li>Familiarity with SaaS platforms and/or digital tools in a client-facing context
</li><li>Bachelor&rsquo;s degree or equivalent professional experience
</li><li>Experience within the Construction industry is preferred
</li><li>Fluency in Arabic is strongly preferred
</li></ul>Skills:
<ul><li>Strategic thinking and consultative mindset
</li><li>Comfortable presenting to both small and large audiences
</li><li>Stakeholder management experience
</li><li>Strong storytelling skills with data
</li><li>Customer-centric with a solution-first approach
</li><li>Collaborative, agile, and adaptable
</li></ul>In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
#LI-HYBRID #LI-UB1</div>

Customer Success Manager

Blue Yonder

<div>Customer Success Partner
Travel: Ability to travel up to 50% to customer sites
Overview of Blue Yonder
Blue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions, committed to transforming business practices through a seamless digital ecosystem that fosters collaboration and predictive insights. We empower businesses to navigate complexities and seize growth opportunities with our strategic innovation and deep industry expertise, backed by a strong presence in major cities and multiple Gartner&reg; Magic Quadrant&trade; recognitions.
Scope of role
The Customer Success Management Team partners with our customers to ensure they are maximizing value from their Blue Yonder products. You&rsquo;ll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. You will build long-term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. You will also be looking for opportunities to expand the Blue Yonder footprint and avoid potential attrition. If you enjoy driving real value, working collaboratively both internally and externally, in an energized and growing team, this role is for you.
How will you contribute to and drive success?<ul><li>
Serve as one of the primary points of contact as a trusted strategic advisor to your customers. Acting within a Customer Account Team, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects.</li><li>
Gain a deep understanding of your customers and their operations within their respective industry sub-verticals. Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges.</li><li>
Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)</li><li>
Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.</li><li>
Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices</li><li>
Manage strategic connection cadences for each solution area within your assigned customers. While also maintaining regular internal touch points to maintain Blue Yonder customer focus and progress</li><li>
Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.</li><li>
Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plans</li><li>
Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding</li><li>
Identify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolio</li><li>
Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program</li></ul>
Specific goals center on the following (Core KPIs)<ul><li>
Identify and track measurable Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions</li><li>
Driving customer reference activities through our customer appreciation program</li><li>
Initiating upsell and cross-sell opportunities within your assigned accounts</li><li>
Mitigating customer attrition of the existing solution landscape</li><li>
Effectively manage Renewal book of business</li><li>
Driving executive customer engagement through strategic business reviews like EBRs and QBRs</li></ul>
What we are looking for<ul><li>
This is a senior manager level role with at least 15 years' relevant industry experience</li><li>
Minimum of 10 years of supply chain and/or retail/manufacturing customer-facing experience</li><li>
Breadth and depth of supply chain domain knowledge and experience is required</li><li>
Clear executive presence and strong presentation abilities</li><li>
Ability to identify the critical items in an ambiguous situation or structure, with aptitude to communicate these at the required levels, to make progress</li><li>
Experience working with cross-functional teams (e.g., Sales, Product, Delivery)</li><li>
Strong negotiation and stakeholder management skills</li><li>
Detail-oriented with a commitment to driving and tracking consistent engagement processes</li><li>
Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape</li><li>
Bachelor&rsquo;s degree in business, Supply Chain Management, or related field</li></ul>
What we offer<ul><li>
Access to market leading tools &amp; technology to help drive your success</li><li>
Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations</li><li>
Ownership of the customer experience on your assigned accounts</li><li>
The opportunity to learn and drive leading practices in customer success</li><li>
The chance to define what customer success looks like in an environment with a diverse, industry leading supply chain offering</li><li>
An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal &amp; skillset development</li></ul>
Our Values 
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success &ndash; and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div>

Customer Success Partner

UptimeAI

<div>Customer Success Manager &ndash; Oman (Muscat)
Job Description - Customer Success Manager
About Uptime AI
Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize
operations through advanced analytics and domain expertise.
Role Overview
We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving
adoption and ensuring measurable business outcomes from UptimeAI&rsquo;s platform.
This role focuses on bridging operations, data, and decision-making&mdash;enabling customers to translate insights into actions
that improve reliability, efficiency, and cost outcomes.
Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial
locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of
ongoing customer support and collaboration.
Key Responsibilities
Customer Engagement &amp; Value Delivery<ul><li>Build strong relationships across operations, maintenance, and leadership teams</li><li>Drive adoption of the platform within day-to-day workflows</li><li>Identify and drive value realization opportunities (downtime reduction, efficiency improvement, cost savings)</li><li>Track and communicate business impact to stakeholders</li></ul>
Domain &amp; Solution Application<ul><li>Understand plant operations, maintenance, and reliability workflows</li><li>Interpret insights and connect them to practical actions and outcomes</li><li>Translate technical findings into clear, business-relevant recommendations</li></ul>
Stakeholder Management &amp; Communication<ul><li>Engage with cross-functional stakeholders and align them toward common outcomes</li><li>Communicate effectively across levels &mdash; from operators to senior leadership</li><li>Conduct training sessions and enable teams to effectively use the platform</li></ul>
Collaboration &amp; Execution<ul><li>Work closely with internal teams (product, data, engineering) to address customer needs</li><li>Support creation of case studies and success stories</li><li>Act as a local coordination point for customer communication and reporting</li></ul>
What Success Looks Like<ul><li>Measurable improvements in reliability, efficiency, and operational performance</li><li>Strong adoption across customer teams</li><li>Faster and more consistent decision-making using insights</li><li>Clear demonstration of business value and ROI</li></ul>
Candidate Profile
Must-Have<ul><li>Experience in Oil &amp; Gas, Power, Chemicals, or similar industries</li><li>Background in operations, maintenance, reliability, or customer-facing technical roles</li><li>Strong communication and stakeholder management skills</li><li>Structured problem-solving and ability to work independently</li><li>Ability to translate technical insights into business impact narratives</li></ul>
Good-to-Have<ul><li>Experience with predictive maintenance, analytics, or digital solutions</li><li>Exposure to customer success, consulting, or SaaS environments</li><li>Familiarity with enterprise systems (SAP, CMMS, historians, etc.)</li></ul>
Additional Information<ul><li>Role requires regular on-site engagement with customers in Oman</li><li>Travel may be required</li><li>Candidate should be based in Oman
</li></ul>Why Join Uptime AI<ul><li>Work on cutting-edge industrial AI solutions</li><li>Directly influence customer outcomes and business impact</li><li>Be part of a fast-growing, global team</li></ul>
This role is not just about managing customers it is about driving measurable operational and business outcomes and
becoming a trusted partner in the customer&rsquo;s journey toward intelligent, data-driven operations</div>

Customer Success Manager (APAC)

STARTRADER 

Position: Account Manager / Client Relationship Manager Location: Dubai, UAE Employment Type: Full-TimeRole Overview:We are seeking an experienced and client-focused Account Manager / Client Relationship Manager with prior experience working in a regulated Forex brokerage (SCA or equivalent regulatory framework).The role is responsible for managing and developing relationships with trading clients while ensuring full adherence to regulatory and compliance standards. The ideal candidate will combine strong relationship management skills with in-depth knowledge of trading products and regulatory obligations.Key Responsibilities:Client Relationship Management<ul><li>Manage and grow a portfolio of retail and/or professional trading clients</li><li>Maintain consistent engagement through calls, emails, and virtual meetings</li><li>Drive client retention and increase trading activity within regulatory limits</li><li>Reactivate dormant accounts and improve client lifetime value</li><li>Handle client queries related to trading accounts, platforms, and market updates</li><li>Regulatory &amp; Compliance (Cat 1 / Cat 5 Environment)</li><li>Ensure all communications comply with SCA regulations and internal compliance policies</li><li>Support KYC, onboarding, and suitability assessments</li><li>Ensure proper risk disclosures are communicated to clients</li><li>Avoid mis-selling and unauthorized advisory activity</li><li>Coordinate with Compliance, Risk, and Operations teams</li></ul>Trading &amp; Product Knowledge<ul><li>Provide guidance on MT4 / MT5 platform functionality</li><li>Explain leverage, margin requirements, spreads, swaps, and risk management principles</li><li>Assist clients with funding, withdrawals, and account-related requests</li></ul>Reporting &amp; Performance<ul><li>Achieve monthly retention and revenue-related KPIs</li><li>Monitor client trading volumes and deposit behavior</li><li>Maintain accurate CRM records</li><li>Provide feedback to management on client trends and market sentiment</li></ul>Sales and Business Development:<ul><li>Generate new leads via cold calling and digital channels</li><li>Convert leads into active trading clients</li><li>Achieve monthly FTD and revenue targets</li><li>Explain company services, trading conditions, and account types</li><li>Follow up consistently to close deposits</li><li>Maintain pipeline tracking in CRM</li><li>Coordinate with Account Managers for smooth client handover</li><li>Ensure compliance in all client communications</li></ul>Requirements and Skills:<ul><li>2&ndash;5+ years of experience in Forex / CFD brokerage</li><li>Mandatory experience within a Category 1 or Category 5 regulated firm (SCA preferred)</li></ul>Strong understanding of:<ul><li>UAE regulatory framework</li><li>KYC &amp; AML requirements</li><li>Risk disclosure and suitability processes</li><li>MT4 / MT5 platforms</li><li>Excellent communication and negotiation skills</li><li>Ability to work within a structured compliance-driven environment</li><li>Multilingual candidates preferred</li><li>Bachelor&rsquo;s degree in Finance, Business, or related field (preferred)</li></ul>Application Question(s):<ul><li>Are you able to join immediately?</li><li>What is your expected salary in AED?</li></ul>Experience:<ul><li>Forex/CFD brokerage: 2 years (Required)</li><li>SCA Cat 1/5: 1 year (Required)</li><li>MT4/MT5: 2 years (Required)</li></ul>Work Location: In person

Client Relationship Manager

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><div><div> 
This position can be based either in Dubai, UAE or in KSA.</div></div><div>
</div><div>
The Customer Success Manager engages with SAP&rsquo;s customers to drive &amp; accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions &amp; success service entitlements. The Customer Success Manager is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post sales account management strategy development, outcome success plan definition &amp; execution (adoption &amp; consumption), account relationship management, issue mitigation, point of escalation for assigned customers, opportunistic expansion of solutions or services through lead generation activities. The CSM drives mutual (customer &amp; SAP) success across the Land, Adopt, Consume &amp; Expand (LACE) cycle.</div><div>
</div><div>
Core Tasks:</div><div><ul><li>
Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions / paying maintenance</li><li>
Build trusted relationships with customers in order to support value-based consumption focused activities</li><li>
Monitors SLA performance and maintain high level of customer satisfaction</li><li>
Engage with Global Customer Success Centers to leverage expertise as needed throughout the customer lifecycle</li><li>
Leverage data &amp; tools to track and manage targeted adoption and consumption activities, including Relationship Assessments and Outcome Success Plans</li><li>
Act as primary point of escalation for customers account issues</li><li>
Contribute to library of success plays and best practices to further grow SAPs ability to drive customer success</li>
Identify opportunities at customer to grow SAP footprint through expansion of licenses or services 
<li>
</li></ul><div><div>Accountability</div></div><div> 
</div><div><div><ul><li>
manages projects, defines deliverables and provides definitive advice and interpretation of situations</li><li>
ensures business critical &amp; innovative results</li><li>
ensures that goals and milestones are met and approved budgets are managed appropriately</li><li>
manages escalation appropriately</li><li>
tracks single project budget line</li><li>
builds strategic partnerships with key decision makers in customer &amp; partner organization</li><li>
may include team lead or supervisory responsibiities</li></ul></div></div><div>
Complexity</div><div><div><ul><li>
manages projects of high volume or high risk/complexity</li><li>
provides regular project status and updates</li></ul></div></div><div> 
Communication 
</div><div><ul><li>
represents SAP to customers' - is responsible for delivery of quality outcomes of projects of high volume or high risk</li><li>
finds common ground for cooperation within project team</li><li>
formulates clear project plans incl. mile stones, timeline and sub projects</li><li>
communicates messages relevant for project in a timely manner and with constructive feedback to project team</li><li>
captures opinions and expectations of stakeholder and communicates them to the project team</li></ul></div><div><div>
Experience Required</div><div> 
</div><div><ul><li>
Previous experience with Procurement and Fieldglass solution is mandatory</li><li>
Strong Procurement Line of Business specific experience</li><li>
10+ years of experience in at least one the following areas:<ul><li>
Managing complex customer engagements</li><li>
Commercial experience including experience developing account management plans and contract negotiation</li></ul></li><li>
Driving adoption and consumption across all customers to ensure maximum value realization.</li><li>
Customer relationship management expertise</li><li>
Leadership experience is desirable</li><li>
Proficiency in SAP Commercial and Account Management Systems</li><li>
Complex Account Management with a customer focus having developed the acumen to cultivate and develop lasting customer relations</li></ul></div></div></div></div><div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 453778 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Customer Success Manager - UAE or KSA based only

Parfums Christian Dior

<div>
 Position
 
 
 Do you wish to join the House of Dreams?
 
 
 In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
 
 
 You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
 
 
 This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
 
 
 
 Create Passionately
 
 
 
 
 Craft together with joy
 
 
 
 
 Excel for ultimate luxury
 
 
 
 
 Lead with audacity
 
 
 
 
 Cultivate Triumphant inclusivity
 
 
 
 
 Commit and act to re-enchant the world.
 
 
 
 
 
 Design your dreams with Dior.
 
 
 
 
 We are seeking a visionary and strategic Regional
 
 Client Development Manager
 
 for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey and India (9 markets). Reporting to the Regional Head of Omnichannel, this position will be central to leading the evolution of our client development strategies, driving engagement and loyalty. The successful candidate will shape our CRM vision by developing data-driven strategies, optimizing automated client journeys, and fostering personalized relationships.
 
 
 The role requires a proactive leader with a keen understanding of luxury consumer behavior and strong collaborative skills with e-business, retail, and marketing teams to ensure seamless omnichannel integration, an elevated client experience, and maximized lifetime value.
 
 
 Job responsibilities
 
 
 <li>
 CRM Strategy &amp; Development:
 </li>
 <li>
 Define and implement the regional CRM strategy across 9 markets, ensuring seamless alignment with global brand vision and long-term objectives.
 </li>
 <li>
 Establish annual CRM targets on strategic KPIs for each market, considering local specificities and market maturity, and ensuring alignment with regional and global strategic goals.
 </li>
 <li>
 Develop and manage the regional CRM projects roadmap, encompassing loyalty programs, client segmentation, NPS frameworks, and data-driven clienteling use cases.
 </li>
 <li>
 Collaborate closely with e-business and retail teams to integrate CRM strategies within the broader omnichannel framework, optimizing client engagement across digital and physical ecosystems.
 </li>
 <li>
 Strategically manage and own the regional CRM budget
 </li>
 <li>
 Loyalty Program &amp; Engagement:
 </li>
 <li>
 Lead the regional evolution and performance monitoring of the Loyalty Program, continuously seeking to enhance client engagement, foster loyalty, and strengthen retention.
 </li>
 <li>
 Collaborate with regional marketing teams to define strategic guidelines for Point-of-Sale (POS) and Very Important Customer (VIC) events.
 </li>
 <li>
 Support markets in event execution by ensuring precise client targeting, overseeing invitation strategies, and maintaining a consistent tone of voice in line with Dior luxury standards.
 </li>
 <li>
 Define regional guidelines and forecasts for CRM gifting and Gift With Purchase (GWP) initiatives.
 </li>
 <li>
 CRM Communications &amp; Activations :
 </li>
 <li>
 Define and oversee the regional CRM communication plan across key touchpoints, including email, clienteling, WhatsApp, events, and loyalty activations.
 </li>
 <li>
 Orchestrate and continuously enhance automated CRM journeys and communication flows, meticulously adapting strategies and content to distinct client segments and purchasing behaviors (e.g., e-commerce, boutique, omnichannel) to maximize client lifetime value.
 </li>
 <li>
 Partner with global CRM teams at HQ to ensure strategic alignment and facilitate the sharing of best practices.
 </li>
 <li>
 Coordinate impactful CRM initiatives with regional marketing teams to support major product launches and commercial moments.
 </li>
 <li>
 Establish and monitor action plans with markets to ensure the effective execution of the regional CRM strategy.
 </li>
 <li>
 Performance Monitoring &amp; Trainings:
 </li>
 <ul>
 <li>
 Produce comprehensive monthly regional CRM performance scorecards for management and local markets, diligently monitoring key performance indicators (KPIs) and proactively identifying opportunities for continuous improvement.
 </li>
 <li>
 Deliver effective CRM training sessions to local teams through in-person and virtual formats to drive performance on the KPIs.
 </li>
 <li>
 Prepare and deliver compelling CRM business reviews for top management, providing strategic recommendations.
 </li>
 <li>
 Team Leadership &amp; Development:
 </li>
 <ul>
 <li>
 Manage and develop a CRM team of three (regional direct report, UAE indirect report, KSA indirect report), fostering strong collaboration and supporting their professional growth.
 
 </li>
 </ul>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Proven experience (5+ years) in CRM management, preferably within the luxury retail or beauty industry.
 </li>
 <li>
 Demonstrated experience in developing and executing regional CRM strategies.
 </li>
 <li>
 Strong understanding of client segmentation, loyalty programs, and data-driven clienteling.
 </li>
 <li>
 Excellent analytical skills with the ability to interpret data and drive actionable insights.
 </li>
 <li>
 Exceptional communication, presentation, and interpersonal skills.
 </li>
 <li>
 Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
 </li>
 <li>
 Experience managing and developing a team.
 </li>
 <li>
 Fluency in English is required; Arabic and/or French is a strong asset.
 
 
 </li>
 </ul>
 Additional information
 
 
 
 Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
 
 
 
 
 At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
 
 
 
 Additional information for internal candidate
 
 
 Are you currently an LVMH employee? Please apply online directly on our internal job board: WORK @LVMH - Voices
</div>

Client Development Manager

Heidi

<div>
 
 
 Please Note:
 
 This role will require you to work in the UAE, and will consist of 50% travel.
 
 
 
 
 Who Are Heidi
 
 
 
 Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.
 
 
 We exist to double healthcare&rsquo;s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.
 
 
 Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.
 
 
 Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems
 
 
 We move quickly where it matters and stay grounded in what&rsquo;s proven, shaping healthcare&rsquo;s next era. Ready for the challenge?
 
 
 
 The Role
 
 
 
 As a Customer Success Manager at Heidi Health, you&rsquo;ll be the bridge between technology and care - helping hospitals, clinics, and clinicians across the Middle East adopt and love Heidi.
 
 
 You&rsquo;ll manage the full customer journey for both public and private hospital deployments, ensuring seamless implementation, strong clinician engagement, and measurable impact on patient care.
 
 
 This role is ideal for someone with a medical background (e.g. former doctor, nurse, or allied health professional) who&rsquo;s excited to drive digital transformation in healthcare.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Own customer outcomes: Be the strategic partner for a portfolio of Heidi&rsquo;s customers, ensuring they achieve measurable success and realise value.
 </li>
 <li>
 Lead onboarding &amp; training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
 </li>
 <li>
 Track and improve metrics along customer journey like time-to-first-value and early activation.
 </li>
 <li>
 Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
 </li>
 <li>
 Enhance Retention &amp; Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
 </li>
 <li>
 Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
 </li>
 <li>
 Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
 </li>
 <li>
 Resolve operational blockers: Collaborate with product, engineering, and support teams to ensure a smooth customer experience.
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 Feedback insights: Gather and share insights to influence product development and feature prioritisation.
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Native or professional Arabic and English language skills are a must,
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 2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle
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 Clinical background (e.g. medicine, nursing, or allied health) strongly preferred.
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 Familiarity with the GCC&rsquo;s healthcare ecosystem (both public and private).
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 Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
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 Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
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 Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments.
 
 
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 </ul>
 
 What do we believe in?
 
 
 
 Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world&rsquo;s health demands it. We believe in progress built through precision, pace, and ownership.
 
 
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 Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.
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 Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.
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 Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.
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 Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.
 
 
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 Our mission is clear: expand the world&rsquo;s capacity to care, and do it without losing the humanity that makes care worth delivering.
 
 
 
 Why you will flourish with us 🚀?
 
 
 
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 Additional paid day off for your birthday and wellness days
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 A generous personal development budget of $500 per annum
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 Learn from some of the best engineers and creatives, joining a diverse team
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 The rare chance to create a global impact as you immerse yourself in one of the world&rsquo;s leading healthtech startups
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 If you have an impact quickly, the opportunity to fast track your startup career!
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</div>

Customer Success Manager | GCC

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