sales manager

project manager

sales coordinator

relationship manager

key account manager

client success manager

Flowtec Group

<div>
 
 
 Client Success Manager &ndash; Connected Safety Equipment
 
 
 
 
 Location:
 
 United Arab Emirates (UAE)
 
 
 
 
 
 
 About the Company:
 
 
 
 Our client is a global leader in the development and manufacturing of wireless connected safety products. They are expanding their team in the UAE and are seeking a highly skilled Client Success Manager to drive customer satisfaction, retention, and growth for their connected safety solutions.
 
 
 
 
 
 
 Role Overview:
 
 
 
 As a Client Success Manager, you will manage an assigned portfolio of large industrial clients in the region, working closely with distribution partners and internal stakeholders to ensure clients derive maximum value from their safety solutions. This role requires proven experience in industrial markets, gas detection, and SaaS or subscription contract management in an industrial environment. Mobility is required to visit client sites.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and renew
 
 SaaS/service contracts
 
 with large industrial clients, ensuring a completion rate above 90% per quarter
 </li>
 <li>
 Lead contract renewal negotiations and manage the end-to-end renewal process
 </li>
 <li>
 Build and maintain long-term relationships with key client contacts to ensure satisfaction and retention
 </li>
 <li>
 Identify and develop growth opportunities within existing accounts in collaboration with sales management
 </li>
 <li>
 Conduct regular business reviews (annual, quarterly) to ensure optimal client value
 </li>
 <li>
 Address client concerns by coordinating internal resources to improve satisfaction and product offering
 </li>
 <li>
 Develop account plans with internal teams and distribution partners
 </li>
 <li>
 Act as an ambassador to ensure clients fully leverage products and services
 </li>
 <li>
 Provide feedback to product management on market trends impacting client satisfaction and retention
 </li>
 <li>
 Continuously seek ways to improve processes and service delivery
 </li>
 </ul>
 
 
 
 
 
 Mandatory / Non-Negotiable Requirements:
 
 
 <ul>
 <li>
 
 Minimum 3+ years of experience in Client Success, Account Management, or Enterprise B2B customer management
 
 </li>
 <li>
 
 Experience managing large industrial clients
 
 in sectors such as gas detection, oil &amp; gas, or related industries (
 
 industrial market expertise is key
 
 )
 </li>
 <li>
 
 Proven track record in SaaS or subscription contract renewals in the industrial sector
 
 </li>
 <li>
 
 Fluency in both Arabic and English is mandatory
 
 </li>
 <li>
 Strong understanding of Middle Eastern cultures
 </li>
 <li>
 Ability to manage complex customer relationships and identify business opportunities
 </li>
 <li>
 Mobility required to visit client sites (up to 25% travel)
 </li>
 <li>
 Proficient in
 
 MS Excel, ERP, and CRM systems
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Post-secondary degree in business, marketing, or a technical field
 </li>
 <li>
 Excellent customer service, communication, and negotiation skills
 </li>
 </ul>
 
 
 
 
 
 Important Notes for Applicants:
 
 
 <ul>
 <li>
 Candidates without
 
 industrial market experience and proven client management in large companies
 
 will not be considered
 </li>
 <li>
 SaaS/contract renewal experience in industrial environments is
 
 essential
 
 </li>
 <li>
 This role is suited for professionals who are motivated, proactive, and able to thrive in a fast-paced, innovative environment focused on worker safety
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Jex Recruitment | Connecting top talent with leading companies

<div>
 
 
 Business Development Manager
 
 
 
 
 
 
 
 About the Company
 
 
 
 Our client is a fast-growing software house at the forefront of technology, now entering an exciting new phase with the expansion of their
 
 AI capabilities
 
 . The company is passionate about building innovative solutions that deliver real value to its clients. As part of this growth, they are seeking a talented
 
 Business Development Manager
 
 with strong
 
 customer success expertise
 
 to join their team.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Business Development Manager will play a dual role in driving new business opportunities while ensuring client success and long-term partnerships. This individual will work closely with AI product and delivery teams to translate customer needs into impactful solutions, helping position the company as a leader in the AI space.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify, pursue, and close new business opportunities in AI-driven solutions.
 </li>
 <li>
 Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Act as the liaison between clients and technical teams, ensuring smooth communication and delivery.
 </li>
 <li>
 Develop and execute go-to-market strategies to expand the company&rsquo;s footprint in AI.
 </li>
 <li>
 Manage the full sales cycle: from prospecting and pitching to negotiation and closing.
 </li>
 <li>
 Support customer onboarding and ensure high levels of client satisfaction and adoption.
 </li>
 <li>
 Provide market insights to influence product development and strategic direction.
 </li>
 <li>
 Represent the company at events, conferences, and industry forums.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Proven track record in
 
 business development, sales, or account management
 
 within the technology or software sector.
 </li>
 <li>
 Strong background in
 
 customer success
 
 or client engagement.
 </li>
 <li>
 Familiarity with AI and software solutions (technical expertise is an advantage but not required).
 </li>
 <li>
 Excellent communication, negotiation, and relationship-building skills.
 </li>
 <li>
 Entrepreneurial mindset with the ability to thrive in a scaling company.
 </li>
 <li>
 Target-driven, motivated, and able to work independently
 </li>
 </ul>
 
 
 
 
 25/30K AED
 
</div>

Business Development Manager

GlobalData PLC

<div>Who we are...
MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
Why join MEED?
MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
The role:
We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
What you&rsquo;ll be doing:
<ul><li>Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.</li>
<li>Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.</li>
<li>Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.</li>
<li>Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.</li>
<li>Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.</li>
<li>Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.</li>
</ul>
What we&rsquo;re looking for:
Technical Experience:
<ul><li>Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment</li>
<li>Experience managing a high volume of client accounts with diverse needs and expectations</li>
<li>Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes</li>
<li>Excellent relationship-building, communication, and presentation skills</li>
<li>Strong organizational and time management abilities; able to prioritize effectively across a portfolio</li>
<li>Confidence in analyzing data and translating insights into client value</li>
<li>Familiarity with SaaS platforms and/or digital tools in a client-facing context</li>
<li>Bachelor&rsquo;s degree or equivalent professional experience</li>
<li>Experience within the Construction industry is preferred</li>
<li>Fluency in Arabic is strongly preferred</li>
</ul>
Skills:
<ul><li>Strategic thinking and consultative mindset</li>
<li>Comfortable presenting to both small and large audiences</li>
<li>Stakeholder management experience</li>
<li>Strong storytelling skills with data</li>
<li>Customer-centric with a solution-first approach</li>
<li>Collaborative, agile, and adaptable</li>
</ul>
In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
#LI-HYBRID #LI-HB1</div>

GlobalData Plc

<div>
 
 Who We Are...
 
 
 
 MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.
 
 
 
 Why join MEED?
 
 
 
 MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world&rsquo;s trusted source of strategic industry intelligence.
 
 
 Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it&rsquo;s the collaboration of our teams that have shaped our success and will continue to do so in the future.
 
 
 
 The Role
 
 
 
 We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.
 
 
 It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Client Onboarding &amp; Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients&rsquo; business objectives and success metrics to align solutions effectively.
 </li>
 <li>
 Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
 </li>
 <li>
 Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
 </li>
 <li>
 Proactive &amp; Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
 </li>
 <li>
 Insights &amp; Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
 </li>
 <li>
 Advocacy &amp; Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.
 
 
 </li>
 </ul>
 
 Technical Experience
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
 </li>
 <li>
 Experience managing a high volume of client accounts with diverse needs and expectations
 </li>
 <li>
 Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
 </li>
 <li>
 Excellent relationship-building, communication, and presentation skills
 </li>
 <li>
 Strong organizational and time management abilities; able to prioritize effectively across a portfolio
 </li>
 <li>
 Confidence in analyzing data and translating insights into client value
 </li>
 <li>
 Familiarity with SaaS platforms and/or digital tools in a client-facing context
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent professional experience
 </li>
 <li>
 Experience within the Construction industry is preferred
 </li>
 <li>
 Fluency in Arabic is strongly preferred
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strategic thinking and consultative mindset
 </li>
 <li>
 Comfortable presenting to both small and large audiences
 </li>
 <li>
 Stakeholder management experience
 </li>
 <li>
 Strong storytelling skills with data
 </li>
 <li>
 Customer-centric with a solution-first approach
 </li>
 <li>
 Collaborative, agile, and adaptable
 
 
 </li>
 </ul>
 In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com
 
 
 
 GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
 
 
 
</div>

6 Degrees

<div>
 
 Our client is a market leading Learning and Development organisation specialising in maximizing workforce potential. With innovative technology and world class methodologies, they are at the forefront of their industry and adopt a continuous improvement approach to delivering best in class L&amp;D solutions. We are looking for someone with between 2 to 5 years experience to join as Customer Success / Project Manager.
 
 
 
 
 
 The role will report to the Director of the department and is responsible for managing L&amp;D projects from inception to completion as the main point of contact throughout the entire process. As the bridge between external clients and internal delivery teams, you will ensure all stakeholders are aligned and on track with key project milestones. This will involve identifying major objectives and deliverables to be achieved and subsequently devising a project life cycle. The position requires exceptional organisation, time management, relationship building and communication skills &ndash; a fine balance is required to ensure the client and internal teams are all kept within agreed parameters, or if amendments are required, you must apply appropriate communication skills to ensure client satisfaction is maintained.
 
 
 
 
 
 To be considered for this role you must have a minimum of 2 years of experience in a customer interaction or project delivery type position &ndash; no specific project management qualifications are required but is essential you can demonstrate exceptional stakeholder management and communication skills. If you have the required background, please make sure to attach your CV to the application as solely sending your LinkedIn profile may result in not being considered, all applications are treated with complete confidentiality and are not forwarded to our client until candidates have been briefed.
 
 
 
</div>

Frontline Performance Group

<div><div>Note: 
Please review the minimum requirements before applying. 
This position REQUIRES:<ul><li>
Education: Bachelor&rsquo;s degree</li><li>
Experience: Previous management position in a hotel (Duty Manager or similar role)</li><li>
Languages: Fluency in English and Arabic</li></ul></div> 
WHO WE ARE 
Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge. WHO YOU ARE You have experience in B2B customer support and are eager to support clients and internal consultants in a SaaS environment. You have excellent interpersonal communication skills and have the ability to communicate with both technical and non-technical audiences. You strive to learn to execute highly effective presentation and facilitation skills, both face to face and virtual, by working with your Customer Success Consultants, and Customer Success Director. You have the ability to maintain strong relationships. You are empathetic, a strategic problem solver, a team player, and have strong organizational skills with time management and prioritization skills. 
 
WHAT YOU WILL DO
 
In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the tribe in proactively driving program and IN-Gauge system adoption and net retention. You will be responsible for being the liaison between IN-Gauge data ticketing and the customer, as well as pointed client-facing calls around singular areas of focus. You will initially focus on both bottom-performing properties who need an extra support layer to the CSC and top performing properties who only require infrequent sessions. You will cultivate and nurture the client relationships both directly with the client and indirectly supporting the CSC, while ensuring the services both need are provided to receive maximum impact as directed by your CSD. When determined by leadership, you will have the opportunity to take on an individual portfolio as part of grown into the CSC role. At times, you may be given the opportunity to go on site to conduct the functions of your role as listed, and further develop your relationships with the customer to positively impact the overall client experience. 
 
HOW YOU WILL DO IT
<ul><li>IN-Gauge Expert: During your first 90-days, you will view all LMS Internal Training in IN-Gauge, along with receiving individualized training on each PMS you will support.</li><li>
You will understand the data ticketing process and make recommendations on where you can alleviate any client confusion and expedite data integrity. You will act as the liaison between the client, data team, and CSC.</li><li>
You will be directly involved in communication to the client to receive any missing data for Location and Product Metrics, and training needed for user error.</li><li>
Providing recognition on IN-Gauge to all Middle East &amp; Africa (MEA) properties and providing notable successes to the CSC &amp; CSD.</li><li>
Upkeep correct property names along all systems and correct CSC access and assignment.</li><li>
Invoice reconciliation for MEA as a second set of eyes to AR.</li><li>
Continuous self-lead learning to achieve IN-Gauge &lsquo;super user&rsquo; status at all times.</li><li>
Customer Training/Certification: you will support the CSC with the customer journey through base camp certification and add extra support to succession plans in place at the hotel properties.</li><li>
Customer Adoption: you will ensure platform utilization, forecasting, team log-in, goal setting, incentive meetings, etc by building rapport, utilizing your expertise, gaining trust, and acting as an advisor.</li><li>
Collaborating with peers regionally and globally to share best practices and seek insight.</li><li>
On occasion, up to 20% of the time, you may have the opportunity to travel to local regional clients to support, elevate, and at times reinforce the partnership expectations to enhanced the overall client experience.</li><li>
In the instance of CSC leave, PTO, double-booked sessions, etc, you will assume the client champion sessions with support of the other CSCs and CSD.</li></ul> 
DESIRED SKILLS AND EXPERIENCE
Qualifications:<ul><li>
Bachelor&rsquo;s Degree preferred</li><li>
Experience in B2B customer support</li><li>
Technologically proficient</li><li>
Communication Skills:<ul><li>
Excellent listening and questioning skills</li><li>
Outstanding written and verbal communication skills</li><li>
Ability to communicate with both technical and non-technical audiences</li></ul></li><li>
Independent and self-motivated</li><li>
Problem solver, with exceptional critical thinking and decision-making abilities</li><li>
Ability to be flexible to the needs of the business</li><li>
Ability to work effectively with others in and across the organization to accomplish team goals</li><li>
Previous work experience in a SaaS environment</li><li>
Fluent in English &amp; Arabic (French will be an added advantage)</li></ul>
Compensation and Benefits: 
We offer a competitive compensation and full range of benefits to all regular, full-time employees and their qualified dependents as outlined below. Benefits effective date: 1st day of the month following date of hire.<ul><li>
Compensation: AED 7,500 base salary per month + monthly incentives</li><li>
Employer health plans</li><li>
30 days holiday and annual holiday closure</li><li>
Parental Leave (Maternity &amp; Paternity)</li><li>
Employment Visa</li><li>
Flexible working hours (Hybrid)</li></ul>
Me6e379Z4Z</div>

Customer Success Associate - MEA

United SEO Marketing DMCC

Job Description: Client Relationship ManagerPosition Overview: USEO are seeking a highly motivated and skilled Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.Responsibilities:&middot; Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.&middot; Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.&middot; Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.&middot; Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.&middot; Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.&middot; Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.&middot; Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.Skills and Experience:&middot; Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.&middot; Strong understanding of digital marketing principles, strategies, and tactics.&middot; Excellent interpersonal and communication skills, both written and verbal.&middot; Ability to build rapport and establish trust with clients.&middot; Strong problem-solving and decision-making abilities.&middot; Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.&middot; Proficiency in using CRM software and project management tools.&middot; Results-oriented mindset with a focus on delivering measurable outcomes for clients.&middot; Ability to thrive in a fast-paced and collaborative team environment.Qualifications:&middot; Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.&middot; Experience in managing large-scale digital marketing campaigns and budgets.&middot; Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.&middot; Familiarity with marketing analytics tools to track and analyze campaign performance.&middot; Google Ads certifications and other relevant advertising certifications are a strong advantage.&middot; Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.Benefits:&middot; Dubai Working Visa&middot; Comprehensive health insurance plan&middot; Return flight home per year.&middot; Opportunities for personal and professional growth through continuous learning.&middot; Collaborative and dynamic work environment.&middot; Exposure to diverse campaigns and industries.&middot; Paid time off and holidays.Job Type: Full-timePay: AED15,000.00 - AED18,000.00 per month

Client Relationship Manager

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3174 client success manager jobs IN Dubai

Customer Success Manager

Business Development Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Associate - MEA

Client Relationship Manager