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client support specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div><div><br>
Bookassist</div> is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div>
Bookassist - We Make Your Bookings More Profitable</div><div>
Bookassist helps hotels increase direct bookings and profit. We combine leading technology and expert strategy to actively raise ROI and lower CPA.</div><div></div><div><div><div>
Position Overview<br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</div></div><div></div><div><div>
Key Responsibilities</div></div><div><div>
Client Support &amp; Training</div></div><div><ul><li><div>
Answering general support queries from our hotel clients over phone and email</div></li></ul></div><div><ul><li><div>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</div></li></ul></div><div><ul><li><div>
Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system</div></li></ul></div><div><ul><li><div>
Providing internal support for sales, account management and online marketing functions within the company</div></li></ul></div><div><ul><li><div>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</div></li></ul></div><div></div><div><div>
Technical Support &amp; Issue Resolution</div></div><div><ul><li><div>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within internal data platforms to support problem-solving.</div></li></ul></div><div><ul><li><div>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</div></li></ul></div><div><div><br>
Internal Collaboration</div></div><div><ul><li><div>
Contribute to customer satisfaction metrics including NPS improvement efforts.</div></li></ul></div><div></div><div><div>
Job Requirements</div></div><div><div>
Core Skills</div></div><div><ul><li><div>
Strong written and verbal communication skills.</div></li></ul></div><div><ul><li><div>
Ability to deliver clear and accurate guidance to customers.</div></li></ul></div></div><div><div><ul><li><div>
Excellent problem-solving abilities and attention to detail.</div></li></ul></div><div><ul><li><div>
Ability to stay calm under pressure in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Strong computer proficiency and comfort with multi-system workflows.</div></li></ul></div><div></div><div><div>
Technical Competencies</div></div><div><ul><li><div>
Familiarity with CRM and customer support systems.</div></li></ul></div><div><ul><li><div>
Knowledge of booking systems, data platforms, or real estate datasets is an advantage.</div></li></ul></div><div></div><div><div>
Experience &amp; Education</div></div><div><ul><li><div>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</div></li></ul></div><div><ul><li><div>
Relevant third-level degree preferred.</div></li></ul></div><div></div><div><div>
Languages</div></div><div><ul><li><div>
Fluent written and spoken English</div></li></ul></div><div><ul><li><div>
Knowledge of Italian / German would be considered an Asset</div></li></ul></div><div></div><div><div>
Work Conditions</div></div><div><ul><li><div>
12 PM to 9 PM Pakistan Standard Time (9 AM to 5 PM European Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Global Client Support Specialist (Italian/German)

STAR DIGITAL SOLUTION

<p>Are you detail-oriented, proactive, and passionate about client support and account management? We are looking for a dedicated <b>RSP Specialist</b> to join our growing team and ensure excellent service delivery and client satisfaction.</p><p><b>Location:</b> Jail Road, PIB Colony, Karachi<br/><b>Job Type:</b> Full-time</p><p><b>What We Offer</b></p><p>✅ Competitive Salary Package<br/>✅ Supportive &amp; Professional Work Environment<br/>✅ Career Growth &amp; Advancement Opportunities<br/>✅ Skill Development &amp; Training Support</p><p><b>Key Responsibilities</b></p><ul><li>Manage and maintain Retail Service Provider (RSP) client accounts</li><li>Provide high-level customer support and resolve client concerns efficiently</li><li>Coordinate onboarding of new RSP partners and ensure smooth setup</li><li>Monitor account performance and maintain accurate records</li><li>Communicate updates, performance reports, and improvement plans to clients</li><li>Collaborate with internal teams to ensure service excellence</li><li>Ensure compliance with company standards and service procedures</li></ul><p><b>Requirements</b></p><p>✔ Strong communication and interpersonal skills<br/>✔ Previous experience in customer service, account management, or client support preferred<br/>✔ Ability to manage multiple accounts and prioritize tasks effectively<br/>✔ Problem-solving mindset with strong attention to detail<br/>✔ Basic computer skills (MS Office, CRM systems preferred)<br/>✔ Fresh candidates with strong communication skills are encouraged to apply</p><p><b>Why Join Us?</b></p><p>Join a growing organization where your skills are valued and your professional growth is supported. We believe in teamwork, innovation, and delivering excellence to our clients.</p><p>Job Types: Full-time, Temporary, Contract, Internship, Fresher</p><p>Pay: Rs35,000.00 - Rs65,000.00 per month</p><p>Application Question(s):</p><ul><li>Experience in RSP?</li></ul><p>Work Location: In person</p>

Sales Representative - RSP Campaign

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
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 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
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   <br/>
  </li>
 </ul>
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  Perks Of Being An Ibexian
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 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
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  <li>
   Provident Fund with investment options
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  <li>
   Leave Encashment
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   Annual leaves
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   On job training
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   Two days off in a week
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   Ergonomic furniture and infrastructure
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   Referral Rewards
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   Annual Increment
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   Conveyance facility
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   Loan facility
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   Employee Appreciation programs
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  </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
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  Responsibilities
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   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
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   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

Ace Marketing

<p>We are looking for Customer Service Associates to provide exceptional client support. Focus entirely on helping clients and building relationships.</p><p>Role Includes:</p><ul><li>Handle calls, messages, and emails</li></ul><ul><li>Resolve client issues promptly</li></ul><ul><li>Maintain client records</li></ul><p>Perks:</p><ul><li>Fixed salary + incentives</li></ul><ul><li>Flexible hours</li></ul><ul><li>Skill-building workshops</li></ul><ul><li>Career advancement opportunities</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: Up to Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you in Karachi?</li></ul><p>Language:</p><ul><li>Fluent In English (Required)</li></ul><p>Work Location: In person</p>

Customer Service Associate – No Sales, Positive Team

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><p></p><div><div><b><br>
Job Overview</b></div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div><b>
Essential Functions</b></div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div><b>
Qualifications</b></div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Supply Chain Services

<p><b>Key Responsibilities</b></p><ul><li>Support the department with daily operational tasks and routine activities.</li><li>Prioritize and manage a high-volume workload while consistently meeting deadlines.</li><li>Maintain strong attention to detail with excellent follow‑up and record‑keeping abilities.</li><li>Ensure all documentation is completed accurately and submitted within designated time frames as directed by the department head.</li><li>Serve as a key contributor in Client Relationship Management by maintaining professionalism and reliability.</li><li>Adapt effectively to varying working conditions and operational requirements.</li><li>Communicate clearly and professionally with customers, clients, and team members via email, telephone, and other electronic methods.</li><li>Organize the workflow proactively to ensure customer expectations and timelines are met.</li><li>Take ownership of customer complaints and inquiries, ensuring timely follow‑through until resolution.</li><li>Identify and resolve discrepancies promptly and effectively.</li><li>Maintain positive working relationships across all levels of the organization.</li><li>Work independently with minimal supervision while maintaining high performance standards.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Excellent communication skills (written and verbal).</li><li>Strong organizational, planning, and documentation skills.</li><li>High level of accuracy and attention to detail.</li><li>Exceptional customer service and follow‑up abilities.</li><li>Proficiency in MS Excel and general computer skills.</li><li>Ability to handle pressure and adapt to changing priorities.</li><li>Strong client relationship management capabilities.</li></ul><p><b>Schedule:</b> 4 Days On / 4 Days Off<br/><b>Shift Timings:</b> 10:30 PM &ndash; 10:30 AM (may vary based on operational requirements)<br/><b>Holidays:</b> Follows the UK holiday calendar only (no Pakistani public holidays)<br/><b>Education:</b> Graduate<br/><b>Experience:</b> Minimum 2 years in a similar role<br/><b>Other Requirements:</b> Fluency in English (Mandatory), strong MS Excel skills, and sound commercial sense</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs80,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you live in Bahria Town Karachi? please share complete addres</li><li>Your salary expectations and what would be the expected time frame for joining your services ?</li><li>Can you work at night shift?</li></ul><p>Work Location: In person</p>

Operations & Support Associate – Night Shift Bahria Town Karachi

Scaleup Connect

<p>Job Title: <b>Performance Marketing Specialist </b></p><p><b>Location:</b> Bahadurabad (On-Site)<br/><b>Timings:</b> Monday &ndash; Friday | 3:00 PM &ndash; 12:00 AM</p><p>About the Role</p><p>ScaleUp Connect is hiring a results-driven Performance Marketing Specialist to manage and scale paid social campaigns for international clients across Meta, TikTok, and LinkedIn.</p><p>This is a client-facing, performance-focused role.<br/>It is NOT for organic social media, content posting, or community management.</p><p>You will be responsible for strategy, execution, optimization, reporting, and client communication.</p><p>Key Responsibilities</p><ul><li>Manage and optimize paid social campaigns for multiple client accounts</li><li>Launch, scale, and refine campaigns across:</li></ul><p>- Meta (Facebook &amp; Instagram)</p><p>- TikTok Ads</p><p>- LinkedIn Campaign Manager</p><ul><li>Translate business objectives into performance marketing strategies</li><li>Optimize for CPA, ROAS, CTR, CPL, and conversion rate</li><li>Build full-funnel strategies (TOF, MOF, BOF)</li><li>Conduct A/B testing on creatives, audiences, and offers</li><li>Coordinate with creative team for ad briefs and testing angles</li><li>Prepare performance reports with actionable insights (not just data)</li><li>Communicate directly with US &amp; EU-based clients</li></ul><p>Required Experience</p><ul><li>Minimum 2+ years in Paid Social / Performance Marketing</li><li>Agency experience preferred (must have handled multiple clients)</li><li>Proven experience managing external client accounts (not just internal brands)</li><li>Hands-on expertise with:</li></ul><p>- Meta Ads Manager<br/>- TikTok Ads Manager<br/>- LinkedIn Campaign Manager</p><ul><li>Experience running campaigns for US or European markets</li><li>Strong understanding of tracking &amp; attribution</li><li>Google Analytics</li><li>Google Tag Manager</li><li>Ability to manage multiple ad accounts simultaneously</li><li>Strong communication and reporting skills</li></ul><p>Nice to Have</p><ul><li>Experience in both B2B and B2C campaigns</li><li>Experience scaling accounts beyond $10,000/month spend</li><li>Creative testing and scaling frameworks experience</li><li>Familiarity with conversion APIs &amp; pixel troubleshooting</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs80,000.00 per month</p><p>Work Location: In person</p>

Performance Marketing Specialist

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