customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

chat support agent

client support specialist

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
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 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
 </li>
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
 </li>
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 Ergonomic furniture and infrastructure
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 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
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 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Shahenshah Accountants & Consultants

Company Overview and Job SummaryShahenshah Accountants &amp; Consultants (SAC), a consulting firm, focused on providing a comprehensive set of services in business setup, taxation, accounting, audit, and compliance to the clients of UAE-based firms. SAC has established a proven record and entrusted itself before UAE-based firms through its exceptional services.We are looking for a competent and experienced client support officer to manage client coordination, government documentation, and tax matters and compliance-related matters in the UAE. This job offers an excellent opportunity to a suitable candidate to join a fastest-growing UAE-focused firm while working from their home country, i.e., Pakistan.Key Job ResponsibilitiesUAE Business Setup &amp; PRO Services<ul><li>Coordinate company formation (Mainland, Free Zone, Offshore)</li><li>Handle trade license issuance, renewal, and amendments,</li><li>Handle tenancy renewals and tenancy attestation.</li></ul>Visa &amp; Immigration Services<ul><li>Process VISAs (employee, investor, partner, and family), residency permits, and labor cards and manage onboarding/offboarding processes.</li><li>Coordinate Emirates ID, medical tests, biometrics, and visa stamping</li><li>Liaise with Free Zone authorities</li></ul>Taxation &amp; Compliance<ul><li>Assist and coordinate VAT registration, VAT filing, and VAT deregistration</li><li>Support Corporate Tax registration and Corporate Tax return filing</li><li>Ensure compliance with FTA regulations and UAE tax laws</li></ul>Client Handling &amp; Coordination<ul><li>Act as the main point of contact with clients.</li><li>Handle client inquiries related to UAE business setup, visa &amp; immigration, taxation compliance, etc.</li><li>Ensure timely updates and professional communication via email, calls, and messages with the clients and internal departments.</li></ul>Internal Coordination<ul><li>Coordinate with accounts, tax, and operations teams for smooth service delivery</li><li>Maintain SOPs and compliance checklists/deadlines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field preferred)</li><li>2&ndash;4 years of experience as a Client Relationship Officer or VAT Specialist.</li><li>Preference will be given to candidates having:</li><li>Hands-on knowledge of VAT filing and Corporate Tax processes</li><li>Experience with UAE portals (FTA &amp; Free Zones) is preferred</li><li>Proven PRO experience in the UAE is a plus</li></ul>Skills Required:<ul><li>Excellent verbal and written communication skills. No exception.</li><li>Strong client-handling and coordination abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Strong organizational and documentation skills</li><li>Attention to details</li><li>Professional appearance and conduct</li></ul>Job Type &amp; Location<ul><li>Job Type: Full-time</li><li>Work Location: On-site in Pakistan</li></ul>What to Expect from SAC<ul><li>Competitive Package including perks and benefits</li><li>Relevant on-the-job training shall be provided</li><li>Excellent working environment</li><li>Fast-paced career growth opportunities to performing candidates</li></ul>Job Type: Full-timeWork Location: In personApplication Question(s):<ul><li>Please indicate your marital status:</li></ul>SingleMarriedEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In personPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Public Relationship Officer

ACCA Careers

<div>
 Brit Balance &ndash; US Chapter is a specialist outsourced accounting and financial
 
 
 services firm supporting a growing roster of US-based businesses. We're looking for
 
 
 an accomplished Manager to head our US client services function &mdash; someone who
 
 
 exercises sound judgment, works independently, and brings genuine initiative to
 
 
 every engagement. This is a senior appointment with full ownership of compliance
 
 
 quality, team performance, and client outcomes.
 
 
 W H A T Y O U ' L L O W N
 
 
 &mdash; Act as lead adviser for a US client portfolio across compliance, reporting &mdash; &amp; advisory
 
 
 &mdash;Prepare and review financial statements and federal/state returns (1120, 1065, 1040)
 
 
 &mdash;Oversee payroll processing, sales tax compliance, and AP/AR
 
 
 &mdash;Track IRS, FASB &amp; state regulatory changes and put updates into practice proactively
 
 
 &mdash;Mentor and quality-review the junior and mid-level team
 
 
 W H A T Y O U B R I N G
 
 
 &mdash;ACCA / CA Finalist, or qualified, in good standing
 
 
 &mdash;5+ years in a US-facing accounting practice at senior level
 
 
 &mdash;Hands-on, full-cycle bookkeeping experience
 
 
 &mdash;Comfortable owning priorities and decisions independently
 
 
 &mdash;Strong grounding in US GAAP, multi-state tax, IRS compliance &amp; payroll rules
 
 
 &mdash;Fluent in QuickBooks, Xero, Wave, and IRS e-file platforms
 
 
 W H A T W E O F F E R
 
 
 &mdash;Competitive senior-level salary plus performance bonus
 
 
 &mdash;Genuine ownership &mdash; full client and decision-making authority
 
 
 &mdash;A culture that rewards initiative and rewards expertise
 
 
 &mdash;Direct exposure to a diverse, high-value US client base
</div>

MANAGER — ACCOUNTS & TAXATION | US CLIENT PORTFOLIO

Sispn Technology

Job description:Job Details: Job Title: SEO ExecutiveCompany: SISPN TechnologyShift: 10:00 PM to 07:00 AMJob Type: Full Time (On-site)Location: Karachi, PakistanAbout SISPN Technology:SISPN Technology is a leading digital services company based in Karachi, Pakistan, specializing in web development, mobile applications, digital marketing, graphic design, and more. We are seeking a dedicated and experienced SEO Executive to join our team and drive our clients' online visibility and success through effective search engine optimization strategies.Position Overview:As an SEO Specialist at SISPN Technology, you will be responsible for optimizing websites, improving their search engine rankings, and implementing SEO best practices to enhance online visibility and organic traffic for our clients. You will collaborate closely with our digital marketing and development teams to deliver outstanding results.Key Responsibilities:Keyword Research: Conduct thorough keyword research to identify target keywords and phrases that will drive organic traffic.On-Page Optimization: Optimize website content, meta tags, headings, and other on-page elements for improved search engine rankings.Off-Page Optimization: Develop and execute off-page SEO strategies, including link building, to increase the authority and credibility of client websites.Technical SEO: Identify and address technical issues that may affect website performance and search engine rankings, such as site speed, mobile-friendliness, and indexing.SEO Audits: Perform regular SEO audits to identify areas for improvement and implement corrective actions.Content Strategy: Collaborate with content creators to develop and optimize SEO-friendly content that aligns with client objectives.Competitor Analysis: Monitor and analyze competitor websites and SEO strategies to identify opportunities and stay ahead of industry trends.Reporting: Generate and present regular SEO performance reports to clients, highlighting key metrics and recommendations for improvement.Qualifications:Proven experience as an SEO Specialist with a strong track record of improving organic search rankings and traffic.Proficiency in SEO tools and analytics platforms (e.g., Google Analytics, Google Search Console, SEMrush, Moz, etc.).Solid understanding of search engine algorithms and ranking factors.Excellent written and verbal communication skills in English.Detail-oriented with strong analytical and problem-solving skills.Ability to work effectively in a collaborative team environment.Up-to-date knowledge of industry trends and best practices.Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Current/Last salary</li><li>Expected Salary</li><li>Notice period (if any)</li></ul>Experience:<ul><li>SEO: 3 years (Preferred)</li></ul>Work Location: In person

SEO Specialist

Your App Hero

About Us 4 Ace Technologies is a Karachi based software and digital marketing agency serving clients across the USA and UK. We're looking for a motivated Google Ads Executive to join our digital marketing team and help manage paid campaigns for our international clients.Responsibilities<ul><li>Set up, manage, and optimize Google Ads campaigns (Search, Display, Shopping, Performance Max)</li><li>Conduct keyword research and competitor analysis</li><li>Monitor campaign performance, budgets, and bidding strategies</li><li>Write and test ad copy for better CTR and conversions</li><li>Track and report on KPIs (CTR, CPC, ROAS, conversions) using Google Ads &amp; Analytics</li><li>Coordinate with the design/content team for creatives and landing pages</li><li>Stay updated on Google Ads policy changes, new features, and industry best practices</li></ul>Requirements<ul><li>0&ndash;1 year of hands-on experience with Google Ads (internships/coursework count)</li><li>Basic understanding of Google Ads Manager, Google Analytics, and Google Tag Manager</li><li>Google Ads certification is a plus</li><li>Strong analytical skills and attention to detail</li><li>Good written English for ad copy and client reporting</li><li>Must be based in Karachi and able to work on-site</li></ul>What We Offer<ul><li>Hands-on experience with international (USA/UK) client campaigns</li><li>Growth path into a full Digital Marketing / PPC Specialist role</li><li>Friendly, collaborative on-site work environment</li></ul>Pay: Rs20,000.00 - Rs40,000.00 per monthWork Location: In person

Google Ads Executive

WPP Media

<div>
 
 
 About WPP Media
 
 
 
 
 WPP is the trusted growth partner for the world&rsquo;s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships &ndash; all united by our pioneering agentic marketing platform, WPP Open &ndash; we help clients navigate change, capture opportunity, and deliver transformational growth.
 
 
 WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
 
 
 For more information, visit wppmedia.com.
 
 
 
 
 About WPP Media
 
 
 
 
 WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
 
 WPP Media is WPP&rsquo;s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
 
 
 At WPP Media, we believe in the power of our culture and our people. It&rsquo;s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP &amp; WPP Media&rsquo;s shared core values:
 
 
 <ul>
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 Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
 </li>
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 Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
 </li>
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 Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
 
 
 </li>
 </ul>
 
 Reporting of the role
 
 
 
 This role reports to Business Manager
 
 
 
 
 3 Best Things About The Job:
 
 
 
 
 <ul>
 <li>
 A competitive yet fun environment that combines the best of being excellent media planners of creative media thinking and at the same time being part of the largest media company in the world
 </li>
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 Opportunity to learn and create leading work, working alongside specialist departments, who are evolving experts in the field
 </li>
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 Be an expert hybrid planner in both traditional and digital mediums
 
 
 </li>
 </ul>
 
 
 In Three Months:
 
 
 
 
 
 In this role, your goals will be:
 
 
 
 <ul>
 <li>
 Been up to speed with cutting edge proprietary planning tools as well as being able to extract and analyze important data; validating our recommendations
 </li>
 <li>
 You would have a pulse of the business category &amp; knowledge of competitive frame
 </li>
 <li>
 Worked on moderate scaled live campaigns
 </li>
 <li>
 Have initiated contact with key media partners and understood the baseline of their offerings particularly digital and traditional
 </li>
 <li>
 Connected with internal specialist &amp; external stakeholders&rsquo; units to integrate solutions
 
 
 </li>
 </ul>
 
 
 In Six Months:
 
 
 
 
 <ul>
 <li>
 Been able to comprehend and apply our proprietary planning framework model in key campaigns
 </li>
 <li>
 You would have landed live; larger scaled campaigns
 </li>
 <li>
 You will have started to build relationships with the key decision makers within the current client portfolio
 </li>
 <li>
 Master a flawless media execution process, working alongside various stakeholders
 
 
 </li>
 </ul>
 
 
 In 12 Months:
 
 
 
 
 <ul>
 <li>
 Develop a strong category acumen - from a media and business point of view
 </li>
 <li>
 Identify a pipeline of commercially viable solutions to support our client&rsquo;s goals
 </li>
 <li>
 Create and execute a pipeline of exciting business building ideas which could potentially be industry award winning
 
 
 </li>
 </ul>
 
 
 What Your Day Job Looks Like At Mindshare:
 
 
 
 
 <ul>
 <li>
 Work closely with Media Planner to develop and maintain media plans
 </li>
 <li>
 Prepare and update purchase orders within the execution framework
 </li>
 <li>
 Manage Tracking of Client and Competition.
 </li>
 <li>
 Facilitate timely and accurate campaign launches including troubleshooting and resolving any issues with media/account teams and media vendors
 </li>
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 Analyze data to provide client with recommendations for optimizations.
 </li>
 <li>
 Maintain relationships with media suppliers and internal teams
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 Prepare and update media flowcharts for Media Planner&rsquo;s assistance.
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 Take ownership over client reporting responsibilities, incorporating a variety of resources, from media companies and third-party resources
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 Monitor client billing; resolve any related issues
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 Ensure all media projects proceed according to plan and on deadline
 </li>
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 Participate in media-planning strategy meetings with team members and help develop new ideas for client media plans.
 </li>
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 Maintain a record of basic deliverables i.e. Droppages, premium positions etc.
 </li>
 <li>
 To acquire knowledge on demographic profiles and analyze the changing habits of the likes and dislikes of the targeted customers.
 </li>
 <li>
 Steward&rsquo;s media buys in market to assure continuity and campaign delivery.
 </li>
 <li>
 Create and maintain detailed/accurate files for each client for whom you are responsible.
 </li>
 <li>
 Demonstrates highly organized campaign/timeline management, with strong attention to detail.
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 Curious and willing to learn with passion to leverage opportunities from challengers to leading brands
 </li>
 <li>
 Strong analytical skills
 </li>
 <li>
 Excellent personal/organizational management
 </li>
 <li>
 Good interpersonal &amp; social relations
 </li>
 <li>
 Experience in handling marketing campaigns in mainstream media
 </li>
 <li>
 Strong understanding of the cultural and consumer trends that are changing the media landscape
 
 
 </li>
 </ul>
 
 
 Minimum Qualifications:
 
 
 
 
 <ul>
 <li>
 Minimum 1 year in media/digital/marketing experience
 </li>
 <li>
 Fresh graduates are also encouraged to apply
 </li>
 <li>
 BBA/MBA in Marketing or Media Sciences from a reputable university.
 </li>
 <li>
 Digital media experience is an added advantage
 
 
 </li>
 </ul>
 
 
 Life At WPP Media &amp; Benefits
 
 
 
 
 Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we&rsquo;re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media &amp; WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, vision, and dental insurance, significant paid time off, employee wellbeing facilities, and employee mental health awareness days.
 
 
 WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we&rsquo;ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
 
 
 
 
 About Pakistan
 
 
 
 
 WPP Media Pakistan is the leading global media investment management operation in Pakistan. We see major growth coming on Digital platforms with internet penetration growing to 162 million broadband users and 158 million 3G/4G subscribers. Social media platforms have also grown substantially in Pakistan where Facebook stands at 52 million subscribers and Tik Tok has replaced Instagram to become the most penetrated social platform. While the digitalization of the market is happening at a fast pace, it has also opened up opportunities for specializations like e-commerce, Digital Content, Video Planning solutions, Technology and Data &amp; Analytics in Pakistan.
 
 
 Please read our Privacy Notice (
 
 https://www.wppmedia.com/pages/privacy-policy)
 
 for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.
 
 
 Please read our Privacy Notice for more information on how we process the information you provide.
 
 
</div>

Assistant Media Planner

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