customer support executive

chat support executive

client service executive - employee banking - karachi Jobs in Karachi

customer service specialist Jobs in Karachi

customer service specialist

customer support representative Jobs in Karachi

customer support representative

client support specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
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 Conveyance facility
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 Loan facility
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 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Success Specialist

Premio Travel and Tours

Job Description: We are looking for a motivated Customer Support Specialist to join our team. The role involves handling customer calls, assisting with inquiries, and supporting sales activities while providing excellent customer service.Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Assist customers with product information and support</li><li>Promote products and help generate sales</li><li>Resolve customer issues in a professional manner</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Good communication skills</li><li>Ability to handle customer calls confidently</li><li>Basic computer knowledge</li><li>Sales experience is a plus</li><li>Positive and customer-focused attitude</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Specialist

Eminent Tax

Location: Karachi (Onsite) Night Shift Competitive SalaryEminent Tax is hiring a professional Customer Support Executive to handle incoming calls and chats from US clients.This role requires strong communication skills, confidence, and a clear American-accent English.Responsibilities:<ul><li>Handle inbound US client calls professionally</li><li>Respond to live chats and inquiries</li><li>Provide accurate service information</li><li>Resolve client concerns effectively</li><li>Document calls and maintain records</li><li>Guide junior team members when required</li><li>Maintain high customer satisfaction standards</li></ul>Requirements:✔ Minimum qualification: Intermediate / O Levels ✔ Minimum 1 year call center experience ✔ Fluent English with US-American accent ✔ Strong phone etiquette and active listening ✔ Ability to handle pressure and multitask ✔ Leadership ability preferredApply at: info@eminenttax.comJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>calling: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive (US Clients)

MARS Healthcare Network

Job description:We are looking for talent who are able to work as Customer Service Representative (International), serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.Roles and Responsibilities:<ul><li>Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.</li><li>Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.</li><li>Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.</li><li>Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.</li><li>Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.</li><li>Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.</li><li>Liaison with the technical team to communicate software issues experienced by the client.</li></ul>Qualification and Skills:<ul><li>Must have at least a Bachelors Degree from a reputable University.</li><li>Must be able to lead a team effectively.</li><li>At least 2 years of Experience in dealing with International Clients.</li><li>Excellent communication skills</li><li>Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.</li><li>Must be able to type and file accurately with precise data entry skills.</li><li>Knowledge of medical terminology is a plus.</li><li>Ability to schedule and register patients rapidly and accurately.</li><li>General knowledge of computers and Microsoft Office software.</li></ul>Benefits:<ul><li>Market competitive salary</li><li>Company sponsored lunch/dinner</li><li>Excellent working environment</li><li>Health Insurance</li><li>Night allowance for onsite permanent employees</li><li>Service Recognition Trips</li><li>30 Paid Annual Leaves</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

International Customer Service Representative

Ortak Consultants

HIRING: RECRUITMENT SPECIALISTA client of *Ortak Consultants (Pvt.) Limited* is hiring a &quot;Recruitment Specialist&quot;Location: DHA, KarachiIndustry: Wellness ServicesRequirements:* Bachelor&rsquo;s degree in HR, Business Administration, or related field.* 2&ndash;4 years of hands-on recruitment experience.* Strong sourcing, screening, and interviewing skills.* Ability to manage multiple positions simultaneously.* Strong communication and stakeholder coordination skills.* Proficiency in MS Office and recruitment platforms.Key Responsibilities:* Manage end-to-end recruitment cycle including sourcing, screening, interviewing, and onboarding.* Partner with department heads to understand hiring requirements and workforce planning.* Source candidates through job portals, LinkedIn, referrals, and internal databases.* Maintain recruitment trackers and ensure timely position closures.* Build and maintain a strong talent pipeline.* Ensure a positive candidate experience throughout the hiring process.* Support employer branding and recruitment campaigns.Send your CV to careers@ortakconsultants.com with &ldquo;Recruitment Specialist&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

Recruiting Specialist

TGT Nexus Pvt Ltd

Key Responsibilities:<ul><li>Handle outbound and inbound calls with Spanish-speaking clients in the US</li><li>Present and promote company products/services effectively</li><li>Qualify leads and convert prospects into sales</li><li>Maintain accurate records in CRM</li><li>Achieve daily and monthly sales targets</li><li>Provide professional customer support when required</li></ul>Requirements:<ul><li>Fluency in Spanish (native or near-native level)</li><li>Good English communication skills</li><li>Experience in US sales, customer service, or call center preferred</li><li>Strong persuasion and negotiation skills</li><li>Target-driven and confident personality</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs120,000.00 - Rs240,000.00 per monthWork Location: In person

Spanish Speaker

HR Ways

We are hiring Lead Support Specialist.<ul><li>Client Overview:</li><li>﻿A Canadian business consulting firm offering tailored solutions in marketing, financial planning, IT/web/app development, and business operations to help companies grow and succeed.</li><li>Role Overview:</li><li>﻿We are seeking a motivated Lead Support Specialist to manage leads, drive business growth, and ensure exceptional customer experiences.</li></ul>﻿Key Responsibilities:<ul><li>- Manage and pursue leads to drive business growth and conversion</li><li>- Resolve complex customer issues, escalations, and feedback in a timely and effective manner- Develop and implement support processes to enhance customer experience- Collaborate with cross-functional teams (marketing, sales) to drive business growth- Monitor and analyze support metrics, identify areas for improvement, and drive initiatives- Ensure high levels of customer satisfaction and retention- Coordinate and book appointments for the sales team and CEO as needed﻿</li><li>Requirements:</li><li>- Education: Bachelor's degree from a top-ranked university in Karachi</li><li>- Experience: 1+ years in customer support, preferably with global companies- Experience in lead management or similar role</li><li>Skills:</li></ul>- Excellent written and verbal communication skills in English - Strong problem-solving, analytical, and leadership skills - Experience with support software and systems﻿Preferred Qualifications:<ul><li>- Experience with CRM tools and customer feedback systems</li><li>- Knowledge of support metrics and KPIs (CSAT, FTR, etc.)</li></ul>Other details:<ul><li>Workmode: Night shift - Onsite</li><li>Location:</li><li>KarachiTimings:</li><li>6pm- 2am PKTWorking days:</li><li>Monday-Friday﻿﻿</li><li>About HR Ways:</li><li>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world.﻿Join our WhatsApp Channel ﻿https://www.whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ to stay updated or visit www.hrways.co to know more.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Lead Support Specialist

Explore 1180+ Client support specialist in Karachi this March. Find roles across top companies and apply now to boost your career.