account manager

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

account managers / upsell specialists Jobs in Karachi

account managers / upsell specialists

client support specialist

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Wigatech

Job Title: Fiverr Specialist &amp; Profile Optimization ExecutiveLocation: Gulshan-e-Iqbal, Block 2, Karachi Shift Timing: Night Shift (9:00 PM &ndash; 6:00 AM)About the RoleWe are seeking a skilled and results-driven Fiverr Specialist &amp; Profile Optimization Executive to manage, optimize, and grow our Fiverr presence. The ideal candidate will have experience in Fiverr account management, gig optimization, client communication, and lead generation through freelance platforms.Key Responsibilities<ul><li>Create, manage, and optimize Fiverr profiles and gigs.</li><li>Conduct keyword research and implement Fiverr SEO strategies.</li><li>Improve gig rankings and visibility through optimization techniques.</li><li>Respond to client inquiries and maintain professional communication.</li><li>Prepare and send custom proposals based on client requirements.</li><li>Monitor account performance and generate regular reports.</li><li>Analyze competitors and identify growth opportunities.</li><li>Coordinate with internal teams to ensure timely project delivery.</li><li>Maintain high client satisfaction and positive reviews.</li></ul>Requirements<ul><li>Proven experience managing Fiverr accounts.</li><li>Strong understanding of Fiverr algorithms, ranking factors, and SEO.</li><li>Excellent written English communication skills.</li><li>Ability to create compelling gig descriptions and proposals.</li><li>Knowledge of digital marketing and freelancing platforms is a plus.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently during night shifts.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Professional growth opportunities.</li><li>Supportive work environment.</li><li>Performance-based incentives.</li></ul>How to ApplyInterested candidates can send their CV/resume to:info@wigatech.comPlease mention &quot;Fiverr Specialist &amp; Profile Optimization Executive&quot; in the subject line.Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Fiver Specialist & Optimization

Digifinix

Position: Upseller / Upsell Specialist (Web Design - Paid SMM Leads)Target: $4,000 &ndash; $5,000Location: Federal B. Area, Block 10, KarachiShift: Night Shift, 8:30 PM &ndash; 5:30 AMWorking Days: Monday to FridayWe are looking for a motivated Upseller (Upsell Specialist) for our Web Design services. The ideal candidate will be responsible for engaging existing clients acquired through paid social media marketing campaigns, identifying upsell opportunities, and offering suitable web design upgrades, add-ons, and premium service packages.Key Responsibilities:<ul><li>Engage with existing clients generated through paid SMM leads.</li><li>Understand client business needs and identify relevant upsell opportunities.</li><li>Promote web design upgrades, add-ons, and premium service packages.</li><li>Achieve monthly upsell targets of $4,000 to $5,000.</li><li>Maintain strong client relationships and ensure customer satisfaction.</li><li>Coordinate with internal teams for smooth service delivery.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive base salary plus performance-based commission.</li><li>Clear commission structure with high earning potential.</li><li>Growth opportunities within a rapidly expanding company.</li></ul>Ideal Candidate:<ul><li>Strong communication and sales skills.</li><li>Experience in upselling, web design sales &amp; digital services.</li><li>Target-driven, confident, and client-focused.</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary for this role?</li><li>How soon would you be able to join our team if selected?</li></ul>Work Location: In person

Upseller (Web Design - Paid SMM Leads)

Position: Upsell Specialist (Web Design)Target: $3,000 &ndash; $5,000Location: Federal B. Area, Block 10, KarachiShift: Night Shift, 8:30 PM &ndash; 5:30 AMWorking Days: Monday to FridayWe are looking for a motivated Upsell Specialist for our Web Design services. The ideal candidate will be responsible for engaging existing clients acquired through paid social media marketing campaigns, identifying upsell opportunities, and offering suitable web design upgrades, add-ons, and premium service packages.Key Responsibilities:<ul><li>Engage with existing clients generated through paid SMM leads.</li><li>Understand client business needs and identify relevant upsell opportunities.</li><li>Promote web design upgrades, add-ons, and premium service packages.</li><li>Achieve monthly upsell targets of $3,000 to $5,000.</li><li>Maintain strong client relationships and ensure customer satisfaction.</li><li>Coordinate with internal teams for smooth service delivery.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive base salary plus performance-based commission.</li><li>Clear commission structure with high earning potential.</li><li>Growth opportunities within a rapidly expanding company.</li></ul>Ideal Candidate:<ul><li>Strong communication and sales skills.</li><li>Experience in upselling, web design sales &amp; digital services.</li><li>Target-driven, confident, and client-focused.</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary for this role?</li><li>How soon would you be able to join our team if selected?</li></ul>Work Location: In person

Upsell Specialist (Web Design - Paid SMM Leads)

collabrains

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site &ndash; KarachiBrand Republic is seeking a confident and customer-focused Inbound Call Sales Specialist to join our growing sales team. The ideal candidate will be responsible for handling inbound customer calls, understanding client requirements, providing accurate service information, and converting inquiries into successful sales opportunities.This role is best suited for individuals with excellent spoken English, strong communication skills, and a proven ability to build rapport and close sales over the phone.Job Details<ul><li>Position: Inbound Call Sales Specialist</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Timings: 6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li></ul>Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Understand customer requirements and recommend suitable services</li><li>Convert incoming inquiries into sales opportunities</li><li>Build strong relationships with prospective and existing customers</li><li>Address customer questions, concerns, and objections effectively</li><li>Follow up on inquiries to maximize conversion rates</li><li>Maintain accurate records of customer interactions and sales activities</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal teams to ensure a smooth customer experience</li></ul>Required Skills<ul><li>Excellent spoken English and verbal communication skills</li><li>Strong phone etiquette and customer interaction skills</li><li>Ability to confidently communicate with local and international customers</li><li>Proven sales, persuasion, and negotiation abilities</li><li>Strong listening and objection-handling skills</li><li>Customer-focused mindset with a professional attitude</li><li>Ability to work in a target-driven environment</li><li>Basic computer and CRM proficiency</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is a plus</li><li>Experience handling international customers will be considered an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth and advancement opportunities</li><li>Professional and collaborative work environment</li><li>Exposure to international customer interactions</li></ul>Work Location: In person

Inbound Call Sales Specialist | Full-Time | Night Shift | On-Site – Karachi

Nexion Corp

We're Hiring: eBook Sales SpecialistNexion Corp is looking for a motivated and results-driven eBook Sales Specialist to join our team.Location: Onsite Shift: Night ShiftKey Responsibilities:<ul><li>Generate and qualify leads</li><li>Communicate with potential clients via calls, emails, and chats</li><li>Promote and sell eBook writing, publishing, and marketing services</li><li>Build and maintain client relationships</li><li>Meet sales targets and contribute to business growth</li><li>Follow up with prospects and close deals</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Sales or customer service experience preferred</li><li>Strong negotiation and closing skills</li><li>Target-oriented and self-motivated</li><li>Experience in eBook sales is a plus</li></ul>What We Offer:<ul><li>Competitive Salary</li><li>Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>Apply Now: careers@nexioncorp.comContact:0312-2881743Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

ebook sales specialist

Esire

<div>As our Customer Experience Executive, you'll be the link between our customers and our products. You'll help shoppers find the right fit, handle returns and exchanges with care, keep our support channels running smoothly, and spot the patterns that help us improve. It's a hands on, on-site role for someone organised, curious, and proactive.
What You'll Do<ul><li>
Turn refund requests into happy exchanges by understanding what the customer really</li><li>
needs and offering the right solution.</li><li>
Answer sizing and fit questions before and after purchase, so customers order with</li><li>
confidence.</li><li>
Handle live chat and email support (with the help of our AI assistant) to give fast, friendly</li><li>
replies.</li><li>
Monitor returns every day, dig into why items come back, and report the top reasons and</li><li>
trends each week.</li><li>
Fit-check new and problem products, and flag when a size chart or product page needs</li><li>
fixing.</li><li>
Keep clean, accurate records of audit and fit-check notes.</li><li>
Coordinate with internal teams and shipping partners so updates happen on time.</li><li>
Support audits across warehouse, email, and website touchpoints.</li></ul>
What We're Looking For<ul><li>
A can-do attitude and a solutions-first mindset &mdash; you don't wait to be told; you figure it out.</li><li>
Positive, calm, and resilient &mdash; you keep a cool head with frustrated customers.</li><li>
Strong problem-solving and good judgement under pressure.</li><li>
Clear, friendly written English &mdash; most of the job is chat and email.</li><li>
Comfortable with numbers and spotting patterns in data (returns, orders, trends).</li><li>
Organised and reliable, with sharp attention to detail.</li><li>
Comfortable using computers, dashboards, and AI tools &mdash; or eager to learn fast.</li></ul></div>

Customer Experience Executive

Explore 321+ Client support specialist in Karachi this June. Find roles across top companies and apply now to boost your career.