client support specialist

Ezmodex marketing Solutions

<p><b>Job Title:</b> Customer Support Representative (Beginner to Intermediate)</p><p><b>Job Description:</b></p><p>EZMODEX Marketing Solutions is seeking a motivated Customer Support Representative to join our growing team. This role is ideal for individuals with strong communication skills and a basic understanding of software or digital services.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries via phone, chat, and email</li><li>Provide accurate information about services</li><li>Maintain professional communication with clients</li><li>Assist in guiding potential customers through services</li><li>Ensure a positive customer experience</li></ul><p><b>Requirements:</b></p><ul><li>Beginner to intermediate experience in customer support</li><li>Strong English communication skills (spoken &amp; written)</li><li>Good interpersonal and problem-solving skills</li><li>Basic knowledge of software/digital services is a plus</li><li>Ability to work in a team environment</li></ul><p><b>Job Location:</b><br/>Block H, North Nazimabad</p><p><b>How to Apply:</b><br/>Please apply directly through Indeed with your updated resume.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Client Support Specialist

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><p><b>
Global Client Support Specialist</b><b> </b><b>(Spanish)</b></p><div><div><p><b>
About Contour</b><b>:</b><br>
<br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.<br>
<br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.<br>
<br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
Position Overview</b><br>
The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead, this role focuses on delivering high quality customer assistance, resolving/escalating reported issues, and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team, the final candidate would work from Contour&rsquo;s Karachi office.</p></div><div><p><b>
Key Responsibilities</b></p></div><div><p><b>
Client Support &amp; Training</b></p></div><div><ul><li><p>
Answering general support queries from our hotel clients over phone and email</p></li></ul></div><div><ul><li><p>
Providing support for hotels using Bookassist booking engine, channel manager, GDS, CMS website etc</p></li></ul></div><div><ul><li><p>
Setting up of new hotels, offers, packages and ad hoc tasks in Bookassist reservation system</p></li></ul></div><div><ul><li><p>
Providing internal support for sales, account management and online marketing functions within the company</p></li></ul></div><div><ul><li><p>
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.</p></li></ul></div><div><p><b>
Technical Support &amp; Issue Resolution</b></p></div><div><ul><li><p>
Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions.</p></li></ul></div><div><ul><li><p>
Conduct research and analysis within internal data platforms to support problem-solving.</p></li></ul></div><div><ul><li><p>
Work with CRM and ticketing tools to manage support cases, feature requests, and documentation.</p></li></ul></div><div><p><b><br>
Internal Collaboration</b></p></div><div><ul><li><p>
Contribute to customer satisfaction metrics including NPS improvement efforts.</p></li></ul></div><div><p><b>
Job Requirements</b></p></div><div><p><b>
Core Skills</b></p></div><div><ul><li><p>
Strong written and verbal communication skills.</p></li></ul></div><div><ul><li><p>
Ability to deliver clear and accurate guidance to customers.</p></li></ul></div></div><div><div><ul><li><p>
Excellent problem-solving abilities and attention to detail.</p></li></ul></div><div><ul><li><p>
Ability to stay calm under pressure in a fast-paced environment.</p></li></ul></div><div><ul><li><p>
Strong computer proficiency and comfort with multi-system workflows.</p></li></ul></div><div><p><b>
Technical Competencies</b></p></div><div><ul><li><p>
Familiarity with CRM and customer support systems.</p></li></ul></div><div><ul><li><p>
Knowledge of booking systems, Channel Managers, PMS is an advantage.</p></li></ul></div><div><p><b>
Experience &amp; Education</b></p></div><div><ul><li><p>
1+ year experience in a customer-facing environment such as hospitality (reception, reservations, e-commerce, revenue) or technical/customer support.</p></li></ul></div><div><ul><li><p>
Relevant third-level degree preferred.</p></li></ul></div><div><p><b>
Languages</b></p></div><div><ul><li><p>
Fluent written and spoken English and Spanish (required).</p></li></ul></div><div><p><b>
Work Conditions</b></p></div><div><ul><li><p>
12 PM to 9 PM Pakistan Standard Time ( 9 AM to 5 PM European Standard Time)</p></li></ul></div><div><ul><li><p>
Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Global Client Support Specialist (Spanish)

TGT Nexus Pvt Ltd

<p><b>About the Role</b></p><p>Carmentined is looking for a professional and customer-focused <b>International Support Specialist</b> to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul><p>Pay: Rs45,000.00 - Rs79,000.00 per month</p><p>Work Location: In person</p>

International Support Specialist (US Market – Night Shift)

Horizon Tech

<p><b>Horizon Tech</b> is seeking a professional and highly organized Virtual Assistant to support daily operations by managing client communications, scheduling, and order coordination. The role requires handling inbound calls, managing emails, assisting customers through onboarding, and ensuring smooth day-to-day workflow across the business. The ideal candidate is detail-oriented, responsive, and capable of maintaining a high standard of client interaction.</p><p><b>Requirements</b></p><ul><li>Exceptional verbal and written communication skills, this is non-negotiable.</li><li>Professional phone etiquette with the ability to handle a high volume of inbound calls.</li><li>Experience with CRM platforms (e.g., HubSpot, Zoho, GoHighLevel, or similar).</li><li>Strong organizational skills with high attention to detail.</li><li>Comfortable navigating web-based tools, booking systems, and online stores.</li><li>Ability to work independently and manage multiple tasks without close supervision.</li><li>Prior experience in a customer-facing or administrative Virtual Assistant role is strongly preferred.</li><li>Familiarity with print, design, or creative service industries is a plus.</li></ul><p><b>Responsibilities</b></p><ul><li>Answer inbound phone calls professionally and represent the brand with confidence and warmth.</li><li>Schedule and confirm physical appointments for client consultations across both locations.</li><li>Follow up on order statuses and provide accurate, timely updates to clients.</li><li>Manage and respond to incoming emails in a clear, professional, and brand-consistent manner.</li><li>Guide new leads through the website sign-up and onboarding process.</li><li>Log all client interactions, leads, and follow-ups accurately in the CRM.</li><li>Maintain organized records of appointments, orders, and client communications.</li></ul><p><b>Nice-to-Have</b></p><ul><li>Experience working in fast-paced, customer-centric environments.</li><li>Ability to manage high communication volume efficiently.</li><li>Strong problem-solving skills and proactive mindset.</li><li>Attention to detail in handling client records and communication.</li></ul><p><b>Other Details</b></p><p>Job Type: Full Time &ndash; CST Time Zone (7:00 PM - 4:00 AM)</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What will be your expected salary? </li><li>Are you comfortable working from 9 am to 6 pm?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>trong understanding of HTML, CSS, and JavaScript: 1 year (Required)</li><li>Basic experience with Tailwind CSS: 1 year (Required)</li><li>Basic working knowledge of Vue.js: 1 year (Required)</li><li>Laravel (frontend integration): 1 year (Required)</li><li>Understanding of responsive design principles: 1 year (Required)</li><li> Git/version control: 1 year (Required)</li><li>Strong attention to detail (especially UI implementation): 1 year (Required)</li><li> AI tools  (code generation, debugging, problem-solving: 1 year (Required)</li><li>Convert UI/UX designs into clean, pixel-perfect interfaces: 1 year (Required)</li></ul><p>Language:</p><ul><li>Fluent English  (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Virtual Assistant

ibex.digital

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The Client Services Representative (CSR) is responsible for delivering high-quality client support across calls, cases, and proactive outreach initiatives. This role serves as the primary point of contact for client interactions including welcome calls, inbound and missed calls, delinquent account outreach, and special operational projects. The CSR is expected to communicate clearly, concisely, and professionally in English, while demonstrating strong problem-solving skills and the ability to manage multiple priorities within defined service standards. Reporting directly to the Team Lead, the CSR collaborates closely with the SME for operational guidance and the Team Coach for performance development.
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 <strong>
  Job Description
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 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for calls, follow-ups, and account outreach
  </li>
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   Manage and resolve assigned cases with timely, professional communication
  </li>
  <li>
   Maintain accurate documentation, case tracking, and proper classification
  </li>
  <li>
   Communicate clearly and professionally, adapting tone to client needs
  </li>
  <li>
   Meet SLAs, KPIs, QA standards, and maintain strong CSAT performance
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  <li>
   Apply critical thinking to identify issues and provide effective solutions
  </li>
  <li>
   Escalate complex or out-of-scope cases appropriately to SMEs
  </li>
  <li>
   Contribute to operational initiatives, campaigns, and retention efforts
  </li>
  <li>
   Adapt to changing priorities while maintaining performance standards
  </li>
  <li>
   Actively participate in coaching, apply feedback, and demonstrate continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Specifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;3 years of experience in client service/support with strong English communication (verbal &amp; written)
  </li>
  <li>
   Proven ability to multitask efficiently in a structured, fast-paced environment
  </li>
  <li>
   Strong problem-solving, critical thinking, and case ownership skills
  </li>
  <li>
   Accountability for meeting SLAs, KPIs, and delivering effective resolutions
  </li>
  <li>
   High adaptability to changing priorities and evolving projects
  </li>
  <li>
   Commitment to accurate documentation and process compliance
  </li>
  <li>
   Professional, coachable mindset with a focus on continuous learning and growth
  </li>
  <li>
   Excellence in client communication and maintaining service quality
   <br/>
   <br/>
  </li>
 </ul>
 Perks &amp; Benefits
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 Medical Insurance
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 Permanent Employment Status
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 Provident Fund
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 Internal Job Opportunities
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 <br/>
 Annual Leaves
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 Leaves Encashment
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 Referral Bonus
 <br/>
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 Company Pick &amp; Drop
</div>


Client Services Representative

Turn Up Technologies

<p><b>Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client Operations</b></p><p><b>Company:</b> Turn Up Technologies<br/><b>Shift:</b> Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)</p><p><b>Role Overview</b></p><p>Turn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.</p><p><b>Key Responsibilities</b></p><ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul><p><b>Requirements</b></p><ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul><p><b>Benefits</b></p><ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul><p>Work Location: In person</p>

Customer Service Representative

<p><b>About the Role</b></p><p>Carmentined is looking for a professional and customer-focused <b>International Support Specialist</b> to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul><p>Pay: Rs55,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Experience International Sales Agents - US Time Zone - Onsite

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