customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

billing specialist

call center agent

client support specialist

Turn Up Technologies

Job Title: Customer Support Representative (CSR) &ndash; Ticketing &amp; Client OperationsCompany: Turn Up Technologies Shift: Rotational Shift (10:00 AM &ndash; 6:00 PM or 3:00 PM &ndash; 11:00 PM)Role OverviewTurn Up Technologies is hiring a detail-oriented and service-focused Customer Support Representative (CSR) to manage client communication, ticketing workflows, and operational documentation. This role requires strong English communication skills, structured ticket handling expertise, and solid MS Excel proficiency to ensure smooth service delivery and accurate reporting.Key Responsibilities<ul><li>Manage and respond to client queries via ticketing systems, email, and chat professionally and promptly.</li><li>Log, update, track, and close support tickets with complete documentation.</li><li>Perform accurate data entry and maintain updated client records.</li><li>Prepare and manage operational reports using MS Excel (formulas, filters, sorting, basic pivot tables).</li><li>Coordinate client concerns with internal teams and ensure timely resolution.</li><li>Maintain proper follow-ups to ensure no open ticket remains unattended.</li><li>Document all customer interactions systematically.</li><li>Monitor SLAs and ensure service quality standards are met.</li><li>Maintain a professional tone while handling international clients.</li></ul>Requirements<ul><li>Excellent English communication skills (Written &amp; Verbal) &ndash; Mandatory</li><li>Proven experience as a Customer Support Representative.</li><li>Experience working with ticketing systems ( ClickUp, or similar).</li><li>Strong data entry skills with high accuracy.</li><li>Strong time management and multitasking skills.</li><li>Problem-solving mindset and structured workflow approach.</li><li>Experience dealing with international clients is preferred.</li><li>Background in IT services, web development, digital marketing, or software companies is a plus.</li></ul>Benefits<ul><li>Performance-based incentives.</li><li>Professional and growth-oriented work environment.</li><li>Clear operational structure and career development opportunities.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable with rotational shifts?</li></ul><ul><li>Please mention your current and expected salary.</li></ul>Work Location: In person

Customer Service Representative

3DM Solutions

About the Role:3DM Solutions is seeking a Customer Support Representative who is enthusiastic, patient, and has excellent English communication skills. The ideal candidate can work under pressure, stay calm with clients, and provide outstanding support to ensure a positive customer experience.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat professionally.</li><li>Provide accurate information about products, services, and company processes.</li><li>Resolve customer issues efficiently while maintaining a calm and positive attitude.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure timely resolution of client concerns.</li></ul>Requirements:<ul><li>Excellent English communication skills (both written and verbal).</li><li>Ability to work under pressure and manage stressful situations effectively.</li><li>Ability to stay calm, patient, and professional with clients at all times.</li><li>Basic computer literacy and familiarity with customer support tools/CRM systems.</li><li>Strong problem-solving, multitasking, and interpersonal skills.</li></ul>Benefits:<ul><li>Supportive and collaborative work environment.</li><li>Opportunities for professional growth and development.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative (Female)

Dominant Media Agency

Designation: Customer Support Representative [Female]Location: DHA Phase VII Ext. KarachiJob Timings: Full-Time | 10am to 6pm | Mon-FriExperience: 0-1 YearsJob OverviewWe are looking for a Customer Support Representative to join our growing team. The ideal candidate should be patient, professional, and customer-focused, with strong communication skills. You will be responsible for assisting customers, resolving inquiries, and ensuring a positive experience across all support channels.Key Responsibilities<ul><li>Handle customer inquiries via email, phone, chat, and social media in a timely and professional manner.</li><li>Resolve customer issues, complaints, and questions while maintaining a positive brand image.</li><li>Provide accurate information about products, services, and company policies.</li><li>Maintain detailed records of customer interactions and follow-ups.</li><li>Escalate complex issues to the appropriate team when necessary.</li><li>Collaborate with internal teams to improve customer experience and service processes.</li><li>Monitor common customer issues and provide feedback for service improvement.</li><li>Maintain a high level of professionalism and empathy in all customer interactions.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a degree in Business, Communications, or a related field (preferred but not mandatory).</li><li>Strong verbal and written communication skills.</li><li>Customer-focused mindset with problem-solving abilities.</li><li>Basic computer skills and familiarity with email, CRM tools, or support platforms.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Attention to detail and willingness to learn.</li></ul>Nice to Have<ul><li>Previous experience in customer support or client-facing roles.</li><li>Familiarity with CRM systems or helpdesk tools.</li><li>Experience handling customer interactions on social media platforms.</li><li>Ability to work flexible hours if required.</li></ul>What We Offer<ul><li>Hands-on experience in a professional customer support environment.</li><li>Training, guidance, and mentorship from experienced team members.</li><li>Supportive and collaborative work culture.</li><li>Opportunity for full-time placement based on performance.</li></ul>How to ApplySend your resume and LinkedIn profile link to: dominantmediaagency@gmail.comSubject Line: Customer Support Representative &ndash; [Your Name]Only applications sent via email will be accepted.Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Coustumer Support Representative (Female)

CMA CGM

ID: 578931
 
Location: 
Karachi, PK
 
Customer Service Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
The Customer Service Professional plays a key role in delivering exceptional customer experience by efficiently managing customer inquiries, requests, and concerns. This role requires clear communication of any service limitations, including costs, delays, or operational constraints, while building and maintaining strong client relationships.
 
Key Responsibilities
 
1. Customer Support & Guidance
 
Provide prompt and effective customer support through phone, email, and live chat.
 
Handle inquiries, concerns, and complaints in a professional and courteous manner.
 
Keep customers informed about the status and resolution of their requests.
 
Support booking teams, VIP/special desks, and stakeholders with guidance on processes, disputes, and customer profiles where applicable.
 
2. Product & Service Knowledge
 
Develop and maintain in-depth knowledge of company products and services.
 
Educate customers on product features, usage, and benefits.
 
Stay updated on new offerings, changes, and service updates.
 
Identify opportunities to promote relevant products and services during interactions.
 
3. Documentation & Reporting
 
Maintain accurate records of customer interactions, feedback, and resolutions.
 
Prepare regular reports (daily, weekly, monthly) and dashboards.
 
Update customer profiles and manage booking amendments as per company guidelines.
 
Monitor invoices, cancellations, and booking changes in compliance with corporate policies.
 
4. Customer Feedback & Insights
 
Collect and analyze customer feedback to identify improvement opportunities.
 
Share actionable insights with management to enhance service quality and customer satisfaction.
 
5. Cross-Functional Collaboration
 
Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues and improve service delivery.
 
6. Problem Resolution
 
Investigate and resolve customer complaints efficiently and effectively.
 
Collaborate with internal teams to implement solutions and ensure customer satisfaction.
 
7. Policy Compliance
 
Ensure adherence to company policies, procedures, and service standards.
 
Educate customers on relevant policies when required.
 
8. Continuous Improvement
 
Contribute to improving customer service processes and operational efficiency.
 
Proactively suggest and implement enhancements where applicable.
 
9. Brand Representation
 
Represent the company in a professional and positive manner.
 
Maintain a customer-centric approach in all interactions.
 
Qualifications & Profile
 
Bachelor’s degree required (Postgraduate qualification preferred).
 Prior experience in the shipping industry is an advantage.
 Strong communication and interpersonal skills (written and verbal English).
 Good understanding of shipping terminology, booking, invoicing, and customer service processes.
 Proactive mindset with strong problem-solving abilities.
 Proficiency in MS Office tools, especially Excel and PowerPoint.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies
 
Customer Service Orientation
 Attention to Detail & Documentation Accuracy
 Time Management & Organizational Skills
 Integrity & Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Customer Service Professional Pakistan

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

Imran Electronics

Job Description<ul><li>Serving customers over the phone calls.</li><li>Ensure good customer relationship by providing excellent and professional services.</li><li>Stay up-to-date with new products and Pricing.</li><li>Manage inbound calls and handle clients effectively.</li><li>End to end follow-up and tracking of customer orders and feedback.</li><li>Handling Chat support on All Social Media Platforms.</li></ul>Required Skills<ul><li>Intermediate or Bachelor&rsquo;s degree (or relevant experience)</li><li>Strong team player</li><li>Extremely organized</li><li>Improve overall customer feedback and services</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthExperience:<ul><li>customer support: 1 year (Required)</li></ul>Work Location: In person

Customer Support Representative

AAA Digital Media

We&rsquo;re Hiring! Corporate Sales Specialist &ndash; ALMADNI Are you a dynamic, results-driven professional ready to excel in the B2B sales world? ALMADNI is seeking a Corporate Sales Specialist to build strong corporate relationships, drive business growth, and close impactful deals.What You&rsquo;ll Do:<ul><li>Visit corporate clients, industries, and organizations to understand their needs</li><li>Present ALMADNI&rsquo;s services to key decision-makers with confidence</li><li>Generate leads, negotiate effectively, and close sales</li><li>Build &amp; nurture long-term corporate partnerships</li><li>Achieve monthly &amp; quarterly sales targets</li><li>Coordinate with internal teams to ensure smooth project delivery</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication and presentation skills</li><li>Confident, professional, and client-oriented personality</li><li>Ability to thrive in a B2B corporate sales environment</li><li>Target-driven, proactive, and self-motivated</li><li>Basic understanding of sales &amp; marketing concepts</li></ul>Qualifications &amp; Experience:<ul><li>Minimum Graduate</li><li>Experience in B2B / Corporate Sales preferred</li></ul>Salary &amp; Benefits:<ul><li>PKR 45,000 &ndash; 55,000 + Commission + Fuel Allowance</li><li>Full-time, In-person role</li></ul>How to Apply:Send your CV to aaadigitalmedia300@gmail.com with the subject: Corporate Sales Specialist (ALMADNI)Join ALMADNI and take your corporate sales career to the next level!Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Specialist Corporate Sales (B2B)

Explore 880+ Client support specialist in Karachi this April. Find roles across top companies and apply now to boost your career.