customer support executive Jobs in Karachi

customer support executive

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call center representative Jobs in Karachi

call center representative

customer service executive Jobs in Karachi

customer service executive

customer support

client support specialist

Softvira

We are seeking a Customer Support Specialist with exceptional communication skills and expertise in delivering high-quality customer service. The ideal candidate will have experience using modern tools such as CRMs and demonstrate a proactive approach to client interactions.Responsibilities:Provide top-notch customer support to clients, addressing inquiries and resolving issues related to the financial services.Communicate with customers and clients via phone, email, and chat.Collaborate with cross-functional teams to ensure seamless communication and resolution of customer concerns.Maintain accurate and detailed records of customer interactions within our CRM system.Basic knowledge of MS Office applications, including Word, Excel, and Outlook.Identify opportunities for process improvements and contribute to the enhancement of customer support procedures.Maintain high-quality standards in customer interactions and responses.Requirements:O / A Levels or Bachelor's degree.Proven experience in an international customer support role.Exceptional communication skills, both written and verbal.Knowledge of Tech Savy and how to use Google Sheets &amp; DocsStrong problem-solving skills and a customer-centric approach to handling inquiries.Familiarity with using chatbots.Ability to work independently and collaboratively in a fast-paced environment.Benefits: Market Competitive SalaryAttendance &amp; Punctuality AllowanceTransportation AllowanceIPD and OPD Opportunities for professional growthLocation: Shahra-e-Faisal (Fortune Tower)Job Type: Full-timePay: Up to Rs140,000.00 per monthWork Location: In person

Customer Support Specialist (Night Shift)

Horizon Tech

Horizon Tech is seeking a professional and highly organized Virtual Assistant to support daily operations by managing client communications, scheduling, and order coordination. The role requires handling inbound calls, managing emails, assisting customers through onboarding, and ensuring smooth day-to-day workflow across the business. The ideal candidate is detail-oriented, responsive, and capable of maintaining a high standard of client interaction.Requirements<ul><li>Exceptional verbal and written communication skills, this is non-negotiable.</li><li>Professional phone etiquette with the ability to handle a high volume of inbound calls.</li><li>Experience with CRM platforms (e.g., HubSpot, Zoho, GoHighLevel, or similar).</li><li>Strong organizational skills with high attention to detail.</li><li>Comfortable navigating web-based tools, booking systems, and online stores.</li><li>Ability to work independently and manage multiple tasks without close supervision.</li><li>Prior experience in a customer-facing or administrative Virtual Assistant role is strongly preferred.</li><li>Familiarity with print, design, or creative service industries is a plus.</li></ul>Responsibilities<ul><li>Answer inbound phone calls professionally and represent the brand with confidence and warmth.</li><li>Schedule and confirm physical appointments for client consultations across both locations.</li><li>Follow up on order statuses and provide accurate, timely updates to clients.</li><li>Manage and respond to incoming emails in a clear, professional, and brand-consistent manner.</li><li>Guide new leads through the website sign-up and onboarding process.</li><li>Log all client interactions, leads, and follow-ups accurately in the CRM.</li><li>Maintain organized records of appointments, orders, and client communications.</li></ul>Nice-to-Have<ul><li>Experience working in fast-paced, customer-centric environments.</li><li>Ability to manage high communication volume efficiently.</li><li>Strong problem-solving skills and proactive mindset.</li><li>Attention to detail in handling client records and communication.</li></ul>Other DetailsJob Type: Full Time &ndash; CST Time Zone (7:00 PM - 4:00 AM)Job Type: Full-timeApplication Question(s):<ul><li>What will be your expected salary? </li><li>Are you comfortable working from 9 am to 6 pm?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>trong understanding of HTML, CSS, and JavaScript: 1 year (Required)</li><li>Basic experience with Tailwind CSS: 1 year (Required)</li><li>Basic working knowledge of Vue.js: 1 year (Required)</li><li>Laravel (frontend integration): 1 year (Required)</li><li>Understanding of responsive design principles: 1 year (Required)</li><li> Git/version control: 1 year (Required)</li><li>Strong attention to detail (especially UI implementation): 1 year (Required)</li><li> AI tools (code generation, debugging, problem-solving: 1 year (Required)</li><li>Convert UI/UX designs into clean, pixel-perfect interfaces: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Virtual Assistant

TGT Nexus Pvt Ltd

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs45,000.00 - Rs79,000.00 per monthWork Location: In person

International Support Specialist (US Market – Night Shift)

About the RoleCarmentined is looking for a dedicated and customer-focused International Customer Support Specialist to handle US-based clients. The ideal candidate will ensure a smooth customer experience by resolving queries efficiently and maintaining high service standards.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information regarding products and services</li><li>Resolve complaints and issues in a timely and professional manner</li><li>Maintain high customer satisfaction and service quality</li><li>Record and update customer interactions in CRM systems</li><li>Coordinate with internal teams for issue resolution</li><li>Follow up with customers to ensure complete resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

International Customer Support Specialist (US Market – Night Shift)

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs55,000.00 - Rs90,000.00 per monthWork Location: In person

Experience International Sales Agents - US Time Zone - Onsite

ibex. Pakistan

<div>
 ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support.
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 The role is a full-time, on-site in one of ibex. office&rsquo;s in Karachi 5 working days, from Monday to Friday, with weekends off
 </li>
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 Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
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 <li>
 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
 </li>
 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s policies and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 <li>
 Excellent written and verbal communication skills in English is also a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates looking for fresh jobs in Karachi are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Telemarketing

A Customer Service Representative (CSR) helps customers by answering questions, solving problems, and providing information about products or services. They communicate through phone, email, or chat to make sure customers have a smooth and positive experience with the company.Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li><li>Job Types: Full-time, Part-time</li></ul>Language:<ul><li>Good English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

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Explore 1170+ Client support specialist in Karachi this May. Find roles across top companies and apply now to boost your career.