customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

chat support agent

client support specialist

HR Ways

<p>Job Description:</p><p><b>Hiring Customer Support Representative - Onsite in Karachi</b></p><p><b>About Client Company:</b></p><p>﻿Leading Software Development and IT Solution Provider in Pakistan.</p><p><b>Job Description:</b></p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul><p><b>Requirements:</b></p><ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul><p><b>Other Details:</b></p><p><b>Working Timings: 3:00PM -10:30PM</b></p><p><b>Working Days: Mon-Fri (Alternate Saturdays On)</b></p><p><b>Work Mode: Full Time Onsite</b></p><p><b>Location: Block 2 P.E.C.H.S., Karachi</b></p><p>Work Location: In person</p>

Customer Support Representative

XPO9TIAL

<p><b>We're Hiring: Upwork Bidder Specialist</b></p><p><b>Company:</b> Xpo9tial Growth Consulting LLP<br/><b>Location:</b> Gulshan-e-Jamal, Karachi<br/><b>Working Hours:</b> 8:00 PM &ndash; 5:00 AM<br/><b>Employment Type:</b> Full-Time (On-site)<br/><b>Experience Required:</b> Minimum 3 Years<br/><b>Compensation:</b> Market Competitive + Commission</p><p><b>Position Overview</b></p><p><b>Xpo9tial Growth Consulting LLP</b> is looking for a motivated and results-driven Upwork Bidder Specialist to join our Business Development team. We're seeking a professional with 3+ years of proven experience in generating quality leads, securing projects, and building long-term client relationships on Upwork.</p><p>The ideal candidate should have experience selling <b>Video Editing, AI Content Creation, and Animation</b> services, with a strong understanding of the Upwork marketplace and a passion for driving business growth.</p><p><b>Key Responsibilities</b></p><ul><li>Identify, evaluate, and bid on relevant Upwork projects related to Video Editing, AI Content Creation, and Animation.</li><li>Prepare customized, persuasive, and high-converting proposals based on client requirements.</li><li>Develop and implement effective bidding strategies to maximize project wins and ROI.</li><li>Build and maintain strong relationships with prospective and existing clients.</li><li>Optimize and manage the company's Upwork profile to improve visibility, credibility, and lead generation.</li><li>Manage the complete sales cycle, from lead generation to project closure.</li><li>Collaborate with internal teams to prepare accurate project proposals.</li><li>Track proposal performance, client responses, and conversion metrics to improve bidding success.</li><li>Consistently achieve monthly business development and revenue targets.</li></ul><p><b>Required Qualifications</b></p><ul><li>Minimum <b>3 + years of proven experience</b> as an Upwork Bidder, Business Development Executive, or in a similar role.</li><li>Strong understanding of the Upwork ecosystem, including bidding strategies, proposal writing, profile optimization, and industry best practices.</li><li>Experience managing Upwork Connects budgets and implementing ROI-focused client acquisition strategies.</li><li>Ability to effectively manage a monthly Upwork Connects budget of approximately <b>$300&ndash;500</b> while achieving business development targets.</li><li>Excellent written English and professional communication skills.</li><li>Proven experience in proposal writing, client outreach, and Upwork profile optimization.</li><li>Strong negotiation, relationship-building, and closing skills.</li><li>Good understanding of <b>Video Editing, AI Content Creation, and Animation</b> services.</li><li>Self-motivated, target-oriented, and capable of working independently in a fast-paced environment.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive market salary plus performance-based commission.</li><li>Opportunity to work with international clients and exciting creative projects.</li><li>Career growth and professional development opportunities.</li><li>A collaborative, performance-driven, and supportive work environment.</li><li>Long-term career opportunities within a growing digital solutions company.</li></ul><p>If you're passionate about winning projects on Upwork, building client relationships, and contributing to business growth, we'd love to hear from you.</p><p><b>Apply today and become part of Xpo9tial Growth Consulting LLP's growing team.</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Upwork Bidder Specilaist

TECHOMATRIX

<p><i><b>We&rsquo;re Hiring: Senior International Sales Specialist (Night Shift)</b></i></p><p>Location: F.B. Area, Block 10, Karachi</p><p>Shift: 9-hour shift between 6 PM &ndash; 6 AM</p><p>Working Days: 6 days a week</p><p>Job Type: Full-time, On-site</p><p><b>Company: TechoMatrix</b></p><p><b>www.techomatrix.com</b></p><p><b>About the Role</b></p><p><i>Techomatrix is seeking a International Sales Specialist to join our fast-growing team of global sales professionals. This role focuses on building and expanding strong business relationships with clients across the UK and USA, driving lead conversions, and closing high-value deals.</i></p><p><i>The ideal candidate will have a strong command of international sales dynamics, the ability to understand client goals, and the drive to convert opportunities into long-term business partnerships.</i></p><p><i>If you&rsquo;re ambitious, persuasive, and motivated by results; we want to hear from you.</i></p><p><b>Key Responsibilities</b></p><p>* Develop and execute strategic international sales plans to achieve and surpass monthly and quarterly revenue goals.</p><p>* Engage and convert high-quality inbound and outbound leads from targeted international campaigns.</p><p>* Build strong relationships with clients across the UK and USA, understanding their business goals and providing tailored digital solutions.</p><p>* Conduct professional client meetings, consultations, and negotiations with clarity, confidence, and integrity.</p><p>* Present service proposals aligned with client objectives across content, design, marketing, and development domains.</p><p>* Maintain accurate lead, pipeline, and performance data using CRM tools to ensure consistent follow-ups and timely closures.</p><p>* Collaborate closely with internal teams to ensure smooth project handovers, deliverables, and client satisfaction.</p><p>* Evaluate sales performance metrics, identify trends, and recommend strategies for continuous improvement and growth.</p><p><b>Requirements</b></p><ul><li>Minimum 3&ndash;5 years of proven success in international sales or client acquisition</li><li>Exceptional English fluency (spoken and written) with strong presentation and negotiation skills.</li><li>Deep understanding of global sales cycles, consultative selling, and client retention strategies.</li><li>Proficiency in using CRM tools, online communication platforms, and lead management systems.</li><li>Ambitious, self-motivated, and performance-driven individual who thrives on achieving and exceeding targets.</li></ul><p><b>What We Offer</b></p><ul><li>Market-competitive salary + lucrative commissions &amp; bonuses</li><li>Clear career growth opportunities with leadership potential</li><li>Medical insurance and additional employee benefits</li><li>Continuous professional development through training and mentorship</li><li>Collaborative, supportive, and performance-focused environment</li></ul><p><b>About Techomatrix</b></p><p><i>Techomatrix is a forward-thinking software house providing digital solutions to clients across the UK, USA, Canada, Europe, and the Middle East.</i></p><p><b>Our expertise spans across:</b></p><ul><li>Creative &amp; Research Content</li><li>Digital Marketing</li><li>Design &amp; Branding</li><li>Web and App Development</li></ul><p><i>At Techomatrix, we are bridging innovation and success; empowering global businesses through creativity, technology, and strategic excellence.</i></p><p>Job Type: Full-time</p><p>Pay: Up to Rs130,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li></ul><p>Experience:</p><ul><li>International Sales: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

International Sales Specialist (Night Shift)

<p><b>Hiring: Upwork Bidder Executive (Bidder + Closer)</b></p><p><b>Company:</b> Xpo9tial Growth Consulting LLP<br/><b>Location:</b> Gulshan-e-Jamal, Karachi<br/><b>Working Hours:</b> 8:00 PM &ndash; 5:00 AM<br/><b>Employment Type:</b> Full-Time (On-site)<br/><b>Experience Required:</b> Minimum 5 Years<br/><b>Compensation:</b> 100K -150K (Depends upon experience) + Commission</p><p><b>Position Overview</b></p><p>Are you an experienced <b>Upwork Bidder</b> with the confidence to <b>win projects and close UAE &amp; International clients</b>?</p><p>Xpo9tial Growth Consulting LLP is looking for a highly motivated and performance-driven <b>Upwork Bidder Executive</b> to join our Business Development team. This role is ideal for someone who has a proven track record of identifying high-value opportunities, writing winning proposals, conducting discovery calls, negotiating with clients, and consistently closing deals.</p><p>The ideal candidate will have experience selling <b>Video Editing, AI Content Creation, and Animation</b> services. If you're passionate about business development and enjoy turning qualified leads into long-term clients, we'd love to hear from you.</p><p><b>Key Responsibilities</b></p><ul><li>Identify, evaluate, and bid on high-value Upwork projects related to <b>Video Editing, AI Content Creation, and Animation</b>.</li><li>Write personalized, persuasive, and high-converting proposals tailored to each client's requirements.</li><li>Qualify leads and conduct discovery calls to understand client needs.</li><li>Confidently <b>close international clients through Upwork Chat, Zoom, Google Meet, and other virtual communication platforms</b>.</li><li>Negotiate project scope, pricing, and timelines while maintaining strong client relationships.</li><li>Develop and implement ROI-focused bidding strategies to maximize project wins.</li><li>Optimize and manage the company's Upwork profile to improve visibility, credibility, and lead generation.</li><li>Manage the complete sales cycle, from lead generation to successful project closure.</li><li>Collaborate with internal teams to prepare accurate proposals and project estimates.</li><li>Consistently achieve monthly business development, client acquisition, and revenue targets.</li></ul><p><b>Required Qualifications</b></p><ul><li>Minimum <b>5 years of proven experience</b> as an <b>Upwork Bidder, Business Development Executive, or Client Acquisition Specialist</b>.</li><li>Demonstrated success in <b>both bidding and closing UAE &amp; international clients</b>.</li><li>Proven ability to convert prospects into long-term clients through <b>written communication and discovery calls</b>.</li><li>Strong understanding of the Upwork ecosystem, including bidding strategies, proposal writing, profile optimization, and platform best practices.</li><li>Experience managing a monthly <b>Upwork Connects budget of approximately $300&ndash;500</b> with a strong return on investment.</li><li><b>Excellent spoken and written English</b> with the confidence to communicate professionally with international clients, lead meetings, negotiate terms, and close deals.</li><li>Strong negotiation, objection-handling, relationship-building, and sales-closing skills.</li><li>Experience selling <b>Video Editing, AI Content Creation, and Animation</b> services.</li><li>Self-motivated, target-driven, and capable of working independently in a fast-paced environment.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive market salary plus performance-based commission.</li><li>Opportunity to work with UAE &amp; International clients on premium creative projects.</li><li>Career growth and continuous professional development.</li><li>A collaborative, performance-driven, and supportive work environment.</li><li>Long-term career opportunities within a growing digital solutions company.</li></ul><p>If you're an experienced Upwork Bidder who can generate leads, confidently close deals, and build lasting client relationships, we'd love to hear from you.</p><p><b>Apply today and become part of Xpo9tial Growth Consulting LLP's growing team.</b></p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Upwork Bidder Executive (Bidder + Closer)

Genetech Solutions

<div><div><div><p>Genetech Solutions is looking for a creative, research-driven Content &amp; Marketing Specialist with at least 1- 2 years of experience. The ideal candidate will create high-quality content while supporting marketing initiatives across digital channels. This role combines content creation, market research, SEO, experimenting with AI tools, social media, email marketing, and campaign execution to help strengthen our brand and generate business opportunities.</p>
<div><div><div><h3 class="jobSectionHeader"><b>Skills</b></h3>
English communication, Strong research and analytical skills, blogs, case studies, newsletters, social media, email campaigns and marketing collateral, Understanding of SEO, AEO and GEO best practices, digital marketing, social media and email marketing, Ability to interpret content performance and optimize accordingly, time management, creativity, attention to detail, collaboration and willingness to learn, AI tools (ChatGPT, Claude, Perplexity and Canva
</div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
Bachelor's degree in Marketing, Communications, Computer Sciences, Business, or a related field.
</div><div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2>
&bull; Create engaging content for blogs, websites, case studies, newsletters, emails, social media and sales enablement materials. &bull; Research industry trends, competitors, customer pain points and market insights to produce high-value content. &bull; Support content strategies for different industries and buyer personas. &bull; Optimize content for SEO, AEO and GEO. &bull; Assist in planning and executing digital marketing campaigns. &bull; Manage and maintain content calendars across channels. &bull; Coordinate with designers and developers to publish campaigns. &bull; Monitor content performance and recommend improvements. &bull; Maintain content assets and documentation
</div></div><div><div>
</div><div></div><div><div><h4 class="jobSectionHeader"><b>Industry:</b></h4>
<p>Information Technology</p>
</div><div><h4 class="jobSectionHeader"><b>Category:</b></h4>
<p>Content &amp; Marketing Specialist</p>
</div><div><h4 class="jobSectionHeader"><b>Total Position:</b></h4>
<p>1</p>
</div><div><h4 class="jobSectionHeader"><b>Job Type:</b></h4>
<p>Full Time</p>
</div><div><h4 class="jobSectionHeader"><b>Department:</b></h4>
<p>Content &amp; Marketing</p>
</div><div><h4 class="jobSectionHeader"><b>Job Location:</b></h4>
<p>Karachi, Pakistan</p>
</div><div><h4 class="jobSectionHeader"><b>Gender:</b></h4>
<p>Doesn't Matter
</p></div><div><h4 class="jobSectionHeader"><b>Minimum Education:</b></h4>
<p>Bachelor's Degree</p>
</div><div><h4 class="jobSectionHeader"><b>Career Level:</b></h4>
<p>Mid Level</p>
</div><div><h4 class="jobSectionHeader"><b>Minimum Experience:</b></h4>
<p>1-2</p>
</div><div><h4 class="jobSectionHeader"><b>Require Travel:</b></h4>
<p>No
</p></div><div><h4 class="jobSectionHeader"><b>Employment Benefits:</b></h4><p><br>
</p></div><div><h4 class="jobSectionHeader"><b>Apply By:</b></h4>
<p>Aug 31, 2026</p>
</div><div><h4 class="jobSectionHeader"><b>Posted:</b></h4>
<p>Jul 30, 2026</p></div></div></div></div></div></div></div><div></div>

Content & Marketing Specialist

Insijam private limited

<p>Job Summary</p><p>We are seeking an E-Learning Support Specialist to provide technical and operational support for the organization's Learning Management System (LMS) and e-learning platforms. The ideal candidate will assist users, maintain course content, and ensure the smooth operation of online learning services.</p><p>Key Responsibilities</p><ul><li>Provide technical support for the Learning Management System (LMS).</li><li>Assist users with course access, enrollment, and platform-related issues.</li><li>Upload, organize, and maintain e-learning content.</li><li>Monitor system functionality and troubleshoot technical issues.</li><li>Coordinate with instructors and stakeholders to ensure smooth delivery of online learning programs.</li><li>Generate reports on learner participation and system usage.</li><li>Maintain user accounts and permissions.</li><li>Prepare user guides and provide training on LMS features.</li><li>Maintain documentation related to e-learning support activities.</li></ul><p>Qualifications</p><ul><li>Bachelor's Degree in Educational Technology, Computer Science, or a related field.</li></ul><p>Experience</p><ul><li>Minimum <b>3 years</b> of relevant experience in E-Learning or Learning Management System (LMS) support.</li></ul><p>Required Skills</p><ul><li>Learning Management Systems (LMS)</li><li>E-Learning Platforms</li><li>User Support</li><li>Course Administration</li><li>Content Management</li><li>Technical Troubleshooting</li><li>Report Generation</li><li>Microsoft Office Suite</li></ul><p>Soft Skills</p><ul><li>Communication</li><li>Customer Service</li><li>Problem-solving</li><li>Teamwork</li><li>Time Management</li></ul><p>Pay: Rs1.00 per month</p><p>Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal</p>

E-Learning Support Specialist

<p>Job Summary</p><p>We are looking for a Systems Security Specialist to safeguard the organization's IT infrastructure by implementing security controls, monitoring systems, identifying vulnerabilities, and ensuring compliance with information security standards.</p><p>Key Responsibilities</p><ul><li>Monitor and maintain system security controls.</li><li>Perform vulnerability assessments and security reviews.</li><li>Investigate and respond to security incidents.</li><li>Implement security policies and access controls.</li><li>Ensure endpoint and server security compliance.</li><li>Monitor security logs and recommend corrective actions.</li><li>Maintain security documentation and reports.</li><li>Support implementation of information security best practices.</li></ul><p>Qualifications</p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or a related field.</li></ul><p>Experience</p><ul><li>Minimum <b>3 years</b> of relevant experience in Information or Systems Security.</li></ul><p>Required Certification</p><ul><li>Relevant System Security Certification.</li></ul><p>Required Skills</p><ul><li>System Security</li><li>Vulnerability Assessment</li><li>Risk Management</li><li>Access Control</li><li>Security Monitoring</li><li>Incident Response</li><li>Security Compliance</li></ul><p>Soft Skills</p><ul><li>Attention to Detail</li><li>Critical Thinking</li><li>Communication</li><li>Problem-solving</li><li>Integrity</li></ul><p>Pay: Rs1.00 per month</p><p>Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal</p>

Systems Security Specialist

Explore 144+ Client support specialist in Karachi this August. Find roles across top companies and apply now to boost your career.