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client support specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Sales Support Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>O-Levels / A-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthWork Location: In person

Sales Support Specialist

Iberianz

Job Title: Customer Support ExecutiveLocation: Nazimabad, Karachi, Pakistan Job Type: Full-TimeAbout Us:Iberianz Group of Companies is a renowned parent company overseeing multiple successful enterprises. With four specialized e-commerce service-based companies and two prominent franchises of American brands, we thrive on innovation and excellence across industries.Job Summary:We are looking for a dedicated and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will play a pivotal role in managing customer interactions, overseeing billing operations, and ensuring high levels of client satisfaction. If you excel in customer service, possess strong analytical skills, and are eager to work in a fast-paced environment, we encourage you to apply.Key Responsibilities:Customer Interaction:<ul><li>Handle inbound and outbound calls, assisting clients with inquiries, complaints, and service-related requests.</li><li>Build and maintain strong client relationships by providing prompt and effective solutions.</li><li>Accurately document customer interactions and keep records updated in the CRM system.</li></ul>Billing and Financial Operations:<ul><li>Prepare, send, and follow up on invoices using QuickBooks.</li><li>Reconcile payments, resolve billing discrepancies, and maintain precise financial records.</li><li>Collaborate with the finance team to ensure smooth billing cycles and timely payment processing.</li><li>Address invoice-related queries and provide clients with detailed charge explanations.</li></ul>Administrative and Analytical Tasks:<ul><li>Generate financial reports and analyze billing trends and customer payment behaviors.</li><li>Maintain organized records of transactions and invoices for audit purposes.</li><li>Identify and implement process improvements to enhance operational efficiency.</li></ul>Key Competencies:<ul><li>Exceptional customer service skills with a strong problem-solving mindset.</li><li>Proficiency in financial operations, including numerical and analytical abilities.</li><li>Ability to multitask efficiently between customer care and billing activities.</li><li>Adaptability to learn and implement new systems and processes.</li></ul>What We Offer:<ul><li>A dynamic and collaborative work environment.</li><li>Paid leaves and opportunities for professional growth.</li><li>Drop-off facility for female employees.</li></ul>Additional Information:<ul><li>Salary: Rs. 70,000 to Rs. 85,000 per month.</li><li>Job Timings: 06:00 PM - 03:00 AM OR 09:00 PM - 06:00 AM</li><li>Location: On-site, Nazimabad, Karachi</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Customer Support Executive

Sispn Technology

Job Description:SISPN is looking for a Customer Support Representative for it's international students, it's neither a sales nor a targeted based job, candidate must be fluent in English with good communication skills. Initial training will be provided by the supervisor of the department.Job Details:Job Type: On-SiteTiming: Night ShiftLocation: KarachiWorking days: 5(Sat and Sun off)Required Skills:* Fluency in English* Client/customer dealing skills* Good written and verbal communication skills* Emailing skillsWhy SISPN?In SISPN, managers and their employees trust and respect each other and have a shared commitment to both individual and company success.We care about and support our employees while also challenging them to grow with the company.Supporting our best with:* Food* Emergency Medical* Annual increment* Annual paid leaves* Picnic tour* Other benefits as per policy.Who We Are?SISPN provides best online Quran classes which is a fantastic and standard online tutoring academy for both children and adults that teaches the Quran and fundamental Islamic principles.#Hiring #OpenToWork #Job #CustomerSupport #ColdCalling #WarmCalling #jobsearch #Call_Center #InternationalSales #Career #Ibex #USCallingJob Type: Full-timeApplication Question(s):<ul><li>What's your level of English Spoken Language</li><li>What's Your Current/Last Salary?</li><li>What's Your Expected Salary?</li></ul>Work Location: In person

Customer Support

Azee Securities

Key Responsibilities:<ul><li>Handle customer queries via calls, emails, and social media promptly and professionally.</li><li>Guide clients on account opening, trading platforms, and investment processes.</li><li>Resolve complaints efficiently, ensuring customer satisfaction.</li><li>Maintain accurate records of customer interactions and follow-ups.</li><li>Coordinate with internal departments to address client concerns.</li></ul>Requirements:<ul><li>Education: Minimum Bachelor&rsquo;s degree (preferably in Business, Finance, or related fields).</li><li>Experience: Fresh graduates with strong communication skills are encouraged to apply).</li><li>Skills:</li><li>Excellent communication skills in Urdu and English.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Proficiency in MS Office and CRM systems.</li><li>Knowledge of the stock market is a plus but not mandatory.</li></ul>Why Join Azee Securities?<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for growth and professional development.</li><li>Work in a collaborative and supportive environment.</li><li>Be part of a company shaping the future of stock brokerage in Pakistan.</li></ul>How to Apply:Interested candidates are requested to email their CV to hr@azeetrade.com with the subject line &ldquo; - Karachi&rdquo;. Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Care (Female Only)

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support / Sales Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interactions, Support &amp; Sale</li><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Product Knowledge &amp; Expertise:</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting:</li><li>Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, KPI based rewards &amp; several fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.Job Type: Full-timePay: From Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Representative

Fulcrum Pvt Ltd

Job Title: SAP Invoice Specialist - Manufacturing Location: Lahore Industry: Chemical ManufacturingAbout the Role:We are looking for an experienced SAP Invoice Specialist to join a leading chemical manufacturing company based at Lahore. The ideal candidate will be responsible for managing the invoicing process through SAP, ensuring accuracy, compliance, and timely execution.Key Responsibilities:<ul><li>Generate and process customer invoices using SAP in accordance with company policies and client contracts.</li><li>Validate pricing, quantities, and tax calculations before final invoice generation.</li><li>Coordinate with internal departments (Sales, Finance, Logistics) for timely invoice approvals and dispatch.</li><li>Maintain accurate records of invoices, credit notes, and billing discrepancies.</li><li>Resolve invoicing queries in coordination with clients and internal stakeholders.</li><li>Ensure compliance with financial and tax regulations related to billing.</li><li>Support monthly closing activities related to accounts receivable and invoicing.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.</li><li>2&ndash;4 years of experience in SAP invoicing or billing operations, preferably in the chemical or manufacturing industry.</li><li>Strong working knowledge of SAP modules (SD, MM, or FI).</li><li>Attention to detail with strong analytical and problem-solving skills.</li><li>Proficient in MS Excel and documentation.</li><li>Strong communication and coordination skills.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: On the road

SAP Invoice Specialist- Manufacturing Industry

Job Title: SAP Invoicing Specialist Location: Port Qasim, Karachi Industry: Chemical ManufacturingAbout the Role:We are looking for an experienced SAP Invoicing Specialist to join a leading chemical manufacturing company based at Port Qasim. The ideal candidate will be responsible for managing the invoicing process through SAP, ensuring accuracy, compliance, and timely execution.Key Responsibilities:<ul><li>Generate and process customer invoices using SAP in accordance with company policies and client contracts.</li><li>Validate pricing, quantities, and tax calculations before final invoice generation.</li><li>Coordinate with internal departments (Sales, Finance, Logistics) for timely invoice approvals and dispatch.</li><li>Maintain accurate records of invoices, credit notes, and billing discrepancies.</li><li>Resolve invoicing queries in coordination with clients and internal stakeholders.</li><li>Ensure compliance with financial and tax regulations related to billing.</li><li>Support monthly closing activities related to accounts receivable and invoicing.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.</li><li>2&ndash;4 years of experience in SAP invoicing or billing operations, preferably in the chemical or manufacturing industry.</li><li>Strong working knowledge of SAP modules (SD, MM, or FI).</li><li>Attention to detail with strong analytical and problem-solving skills.</li><li>Proficient in MS Excel and documentation.</li><li>Strong communication and coordination skills.</li></ul>Job Type: Full-timeWork Location: In person

SAP Invoicing Specialist-Port Qasim

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