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client support specialist

STAR DIGITAL SOLUTION

Are you detail-oriented, proactive, and passionate about client support and account management? We are looking for a dedicated RSP Specialist to join our growing team and ensure excellent service delivery and client satisfaction.Location: Jail Road, PIB Colony, Karachi Job Type: Full-timeWhat We Offer✅ Competitive Salary Package ✅ Supportive &amp; Professional Work Environment ✅ Career Growth &amp; Advancement Opportunities ✅ Skill Development &amp; Training SupportKey Responsibilities<ul><li>Manage and maintain Retail Service Provider (RSP) client accounts</li><li>Provide high-level customer support and resolve client concerns efficiently</li><li>Coordinate onboarding of new RSP partners and ensure smooth setup</li><li>Monitor account performance and maintain accurate records</li><li>Communicate updates, performance reports, and improvement plans to clients</li><li>Collaborate with internal teams to ensure service excellence</li><li>Ensure compliance with company standards and service procedures</li></ul>Requirements✔ Strong communication and interpersonal skills ✔ Previous experience in customer service, account management, or client support preferred ✔ Ability to manage multiple accounts and prioritize tasks effectively ✔ Problem-solving mindset with strong attention to detail ✔ Basic computer skills (MS Office, CRM systems preferred) ✔ Fresh candidates with strong communication skills are encouraged to applyWhy Join Us?Join a growing organization where your skills are valued and your professional growth is supported. We believe in teamwork, innovation, and delivering excellence to our clients.Job Types: Full-time, Temporary, Contract, Internship, FresherPay: Rs35,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Experience in RSP?</li></ul>Work Location: In person

Sales Representative - RSP Campaign

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 </ul>
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The monthly salary for this position will be up to PKR 115,000. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Success Specialist

Ace Marketing

We are looking for Customer Service Associates to provide exceptional client support. Focus entirely on helping clients and building relationships.Role Includes:<ul><li>Handle calls, messages, and emails</li></ul><ul><li>Resolve client issues promptly</li></ul><ul><li>Maintain client records</li></ul>Perks:<ul><li>Fixed salary + incentives</li></ul><ul><li>Flexible hours</li></ul><ul><li>Skill-building workshops</li></ul><ul><li>Career advancement opportunities</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you in Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Work Location: In person

Customer Service Associate – No Sales, Positive Team

IQVIA

<div><div><div>Karachi, Pakistan | Full time | Office-based | R1480781</div></div><div><div> 
Job Overview</div><div>
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.</div><div>
Essential Functions</div><ul><li>Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.</li><li>Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.</li><li>Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.</li><li>Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.</li><li>Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.</li><li>Monitors performance against existing service agreements and ensures client&rsquo;s obligations are met.</li><li>Research, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.</li><li>May conduct product/services and process training for clients and other employees.</li><li>May conduct service meetings at client sites.</li><li>Represents IQVIA on external client projects.</li><li>May mentor and lead other client service reps and represent the manager in their absence.</li></ul><div>
Qualifications</div><ul><li>Bachelor's Degree Req</li><li>Four (4) years of related work experience Req</li><li>One (1) to two (2) years&rsquo; experience as an IQVIA Client Service Representative Req</li><li>Broad knowledge of the concepts, practices, and procedures of the client service representative field Req</li><li>Broad knowledge of IQVIA products and the pharmaceutical industry Req</li><li>Meeting facilitation, presentation, and training experience Req</li><li>Proficiency in PC applications, such as Excel, PowerPoint, etc.</li><li>Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases</li><li>Demonstrated problem solving, analytical and strong customer service skills</li><li>Demonstrated ability to develop and maintain relationships in a diverse business environment</li><li>Ability to travel to clients and IQVIA offices as appropriate</li><li>Accreditation preferred in multiple business lines of IMS service certification program Req</li></ul><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div></div></div><div></div>

Senior Client Services Analyst

Supply Chain Services

Key Responsibilities<ul><li>Support the department with daily operational tasks and routine activities.</li><li>Prioritize and manage a high-volume workload while consistently meeting deadlines.</li><li>Maintain strong attention to detail with excellent follow‑up and record‑keeping abilities.</li><li>Ensure all documentation is completed accurately and submitted within designated time frames as directed by the department head.</li><li>Serve as a key contributor in Client Relationship Management by maintaining professionalism and reliability.</li><li>Adapt effectively to varying working conditions and operational requirements.</li><li>Communicate clearly and professionally with customers, clients, and team members via email, telephone, and other electronic methods.</li><li>Organize the workflow proactively to ensure customer expectations and timelines are met.</li><li>Take ownership of customer complaints and inquiries, ensuring timely follow‑through until resolution.</li><li>Identify and resolve discrepancies promptly and effectively.</li><li>Maintain positive working relationships across all levels of the organization.</li><li>Work independently with minimal supervision while maintaining high performance standards.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication skills (written and verbal).</li><li>Strong organizational, planning, and documentation skills.</li><li>High level of accuracy and attention to detail.</li><li>Exceptional customer service and follow‑up abilities.</li><li>Proficiency in MS Excel and general computer skills.</li><li>Ability to handle pressure and adapt to changing priorities.</li><li>Strong client relationship management capabilities.</li></ul>Schedule: 4 Days On / 4 Days Off Shift Timings: 10:30 PM &ndash; 10:30 AM (may vary based on operational requirements) Holidays: Follows the UK holiday calendar only (no Pakistani public holidays) Education: Graduate Experience: Minimum 2 years in a similar role Other Requirements: Fluency in English (Mandatory), strong MS Excel skills, and sound commercial senseJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Do you live in Bahria Town Karachi? please share complete addres</li><li>Your salary expectations and what would be the expected time frame for joining your services ?</li><li>Can you work at night shift?</li></ul>Work Location: In person

Operations & Support Associate – Night Shift Bahria Town Karachi

Scaleup Connect

Job Title: Performance Marketing Specialist Location: Bahadurabad (On-Site) Timings: Monday &ndash; Friday | 3:00 PM &ndash; 12:00 AMAbout the RoleScaleUp Connect is hiring a results-driven Performance Marketing Specialist to manage and scale paid social campaigns for international clients across Meta, TikTok, and LinkedIn.This is a client-facing, performance-focused role. It is NOT for organic social media, content posting, or community management.You will be responsible for strategy, execution, optimization, reporting, and client communication.Key Responsibilities<ul><li>Manage and optimize paid social campaigns for multiple client accounts</li><li>Launch, scale, and refine campaigns across:</li></ul>- Meta (Facebook &amp; Instagram)- TikTok Ads- LinkedIn Campaign Manager<ul><li>Translate business objectives into performance marketing strategies</li><li>Optimize for CPA, ROAS, CTR, CPL, and conversion rate</li><li>Build full-funnel strategies (TOF, MOF, BOF)</li><li>Conduct A/B testing on creatives, audiences, and offers</li><li>Coordinate with creative team for ad briefs and testing angles</li><li>Prepare performance reports with actionable insights (not just data)</li><li>Communicate directly with US &amp; EU-based clients</li></ul>Required Experience<ul><li>Minimum 2+ years in Paid Social / Performance Marketing</li><li>Agency experience preferred (must have handled multiple clients)</li><li>Proven experience managing external client accounts (not just internal brands)</li><li>Hands-on expertise with:</li></ul>- Meta Ads Manager - TikTok Ads Manager - LinkedIn Campaign Manager<ul><li>Experience running campaigns for US or European markets</li><li>Strong understanding of tracking &amp; attribution</li><li>Google Analytics</li><li>Google Tag Manager</li><li>Ability to manage multiple ad accounts simultaneously</li><li>Strong communication and reporting skills</li></ul>Nice to Have<ul><li>Experience in both B2B and B2C campaigns</li><li>Experience scaling accounts beyond $10,000/month spend</li><li>Creative testing and scaling frameworks experience</li><li>Familiarity with conversion APIs &amp; pixel troubleshooting</li></ul>Job Type: Full-timePay: Up to Rs80,000.00 per monthWork Location: In person

Performance Marketing Specialist

Digital HR Consultancy

Job description:Location: Karachi Employment Type: Full-Time Experience: 5+ Years Portfolio: MandatoryPosition OverviewWe are seeking a skilled Marketing &amp; Communications Specialist with strong expertise in Traditional Marketing, solid hands-on experience in Digital Marketing, and the ability to confidently handle Corporate Communication and Client Interaction.The ideal candidate should have a polished personality, strong communication skills, and the ability to professionally speak with clients, vendors, partners, and internal teams. A strong portfolio and experience in a corporate or professional industry environment is required.Key ResponsibilitiesTraditional Marketing (Primary Strength Required)<ul><li>Develop and design traditional marketing materials: brochures, catalogues, flyers, standees, banners, event branding, and product profiles.</li><li>Manage branding for exhibitions, corporate events, seminars, and product demos.</li><li>Coordinate with printing vendors, suppliers, agencies, and fabrication partners.</li><li>Ensure all printed materials follow brand guidelines and quality standards.</li><li>Support the sales team with professional presentations and product collateral.</li></ul>Digital Marketing (Supporting but Important)<ul><li>Assist with digital campaigns on Meta, LinkedIn, and Google Ads.</li><li>Support website updates, basic SEO tasks, and landing page improvements.</li><li>Create digital content for social media, newsletters, and emailers.</li><li>Maintain posting schedules and social media calendars.</li><li>Track digital results and share performance insights.</li></ul>Corporate &amp; Client Communication<ul><li>Communicate professionally with clients, vendors, and business partners as required.</li><li>Coordinate with corporate clients for marketing materials, event preparation, or brand approvals.</li><li>Handle phone calls, emails, and meeting coordination in a professional and clear manner.</li><li>Prepare business presentations, proposals, and client-facing communication materials.</li><li>Support internal communication between marketing, sales, and management teams.</li></ul>Must have excellent spoken and written communication skills Must be confident and presentable when dealing with clients or companiesRequirements<ul><li>Excellent verbal communication for client interaction (English &amp; Urdu).</li><li>Professional email writing and business communication skills.</li><li>Confident, presentable, and able to speak with corporate clients.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Good practical understanding of digital marketing tools and social media platforms.</li><li>Strong portfolio covering print design, brand materials, and some digital work.</li><li>Hands-on experience in traditional marketing activities is mandatory.</li><li>Proficiency in Adobe Photoshop / Illustrator and Canva.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Marketing, Mass Communication, Media Sciences, or related field.</li></ul>What We Offer<ul><li>A role combining traditional marketing, digital execution, and corporate communication.</li><li>Professional corporate environment.</li><li>Growth opportunities and creative space.</li><li>Exposure to client handling and high-level branding tasks.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Your Age?</li><li>Current Salary?</li><li>Expected Salary?</li></ul>Experience:<ul><li>Managerial: 5 years (Preferred)</li></ul>Work Location: In person

Manager Marketing

Explore 600+ Client support specialist in Karachi this February. Find roles across top companies and apply now to boost your career.