technical support manager - microsoft technologies - cairo

senior devops engineer

infrastructure & devsecops lead Jobs in Cairo

infrastructure & devsecops lead

technical support manager - microsoft technologies - cairo Jobs in Cairo

uae customer care advisor (voice) Jobs in Cairo

uae customer care advisor (voice)

account manager - cairo

cloud resiliency architect with english and arabic

Valeo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deploy and maintain secure cloud infrastructure primarily on GCP (Google Cloud Platform) and AWS, ensuring seamless integration between services.
 </li>
 <li>
 Manage and optimize GKE (Google Kubernetes Engine) clusters for high-availability AI applications and microservices.
 </li>
 <li>
 Infrastructure as Code: Build and enforce Terraform strategies to provision and manage infrastructure, ensuring environments are reproducible and version-controlled.
 </li>
 <li>
 CI/CD &amp; Software Verification: Design and implement advanced CI/CD workflows using GitHub Actions, moving beyond simple deployments to create intelligent automation.
 </li>
 <li>
 Build robust verification pipelines that include automated testing, linting, security scanning, and quality gates before production release.
 </li>
 <li>
 Streamline the release process for backend and frontend applications, ensuring "one-click" reliability.
 </li>
 <li>
 Oversee the deployment, maintenance, and backup strategies for databases.
 </li>
 <li>
 Implement comprehensive monitoring and logging solutions (Prometheus, Grafana, Cloud Ops, Cloud Monitoring) to ensure system health, performance, and rapid incident response.
 </li>
 <li>
 Implement security best practices (IAM, VPC configuration, encryption) to protect sensitive AI data and intellectual property.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 B.Sc. or M.Sc. in Computer Science, Computer Engineering, or a related technical field.
 </li>
 <li>
 5+ years of relevant experience in DevOps, Cloud Engineering, or Site Reliability Engineering (SRE).
 </li>
 <li>
 Proven experience acting as a Senior or Lead engineer, guiding architectural decisions.
 
 
 </li>
 </ul>
 
 
 Technical Requirements
 
 
 
 
 <ul>
 <li>
 Advanced hands-on experience with GCP (specifically GKE, VPC, IAM) and a working knowledge of AWS.
 </li>
 <li>
 Proven ability to design and implement robust, scalable, and secure cloud architectures.
 </li>
 <li>
 Mastery of Docker and Kubernetes administration.
 </li>
 <li>
 Strong proficiency in Terraform.
 </li>
 <li>
 Expert knowledge of GitHub Actions for building, test, build, and deploy pipelines.
 </li>
 <li>
 Experience managing PostgreSQL and ClickHouse databases.
 </li>
 <li>
 Deep understanding of Linux System Administration.
 </li>
 <li>
 Experience with AI/ML lifecycle tools (e.g., Kubeflow, MLflow, Vertex AI).
 </li>
 <li>
 Strong proficiency in Python and Bash scripting.
 </li>
 <li>
 Familiarity with DevSecOps tools and practices.
 </li>
 <li>
 Bonus: Official GCP Certifications (e.g., Professional Cloud Architect, Professional Cloud DevOps Engineer) and Kubernetes Certifications (e.g., CKA, CKAD, CKS) are highly preferred.
 </li>
 <li>
 Bonus: Knowledge of Javascript/Node.js is a strong plus.
 
 
 </li>
 </ul>
 
 
 Soft Skills &amp; Mindset
 
 
 
 
 <ul>
 <li>
 Ability to design long-term solutions rather than quick fixes.
 </li>
 <li>
 Excellent ability to explain complex cloud concepts to Data Scientists and business stakeholders.
 </li>
 <li>
 Comfortable working in a fast-paced environment with evolving requirements.
 </li>
 <li>
 Fluent English is a must.
 </li>
 </ul>
</div>

Senior DevOps Engineer, AI4ALL

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

Cloud & Network Engineer

<div>
 The Opportunity
 
 
 Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you'll help organizations realize the value they can gain from their technology investments by supporting strategic decision-making, improving operational efficiency, and enabling business transformation.
 
 
 As part of EY's Technology Consulting practice, you will work with leading organizations across the public and private sectors, helping clients design, implement, and optimize Oracle solutions that drive business value. You will work on complex transformation programs, collaborate with multidisciplinary teams, and contribute to delivering exceptional client outcomes.
 
 
 Working across industries and geographies, you will gain exposure to large-scale transformation initiatives while developing the consulting, leadership, and technical skills needed to thrive in today's rapidly evolving digital landscape.
 
 
 Key Profile Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, Human Resources, or a related discipline.
 </li>
 <li>
 Approximately 4-7 years of relevant professional experience in Oracle consulting, implementation, or support projects.
 </li>
 <li>
 Experience working with one or more Oracle solution areas, including:
 </li>
 <li>
 Oracle ERP Cloud
 </li>
 <li>
 Oracle HCM Cloud
 </li>
 <li>
 Oracle SCM Cloud
 </li>
 <li>
 Oracle EPM Cloud
 </li>
 <li>
 Oracle EBS
 </li>
 <li>
 Participation in at least one full-cycle Oracle implementation project.
 </li>
 <li>
 Strong understanding of business processes and how they are enabled through Oracle technologies.
 </li>
 <li>
 Experience in requirements gathering, solution design, configuration, testing, training, and deployment activities.
 </li>
 <li>
 Ability to analyze business requirements and translate them into practical Oracle-based solutions.
 </li>
 <li>
 Familiarity with project delivery methodologies and best practices.
 </li>
 <li>
 Experience working within consulting firms or large enterprise organizations is preferred.
 </li>
 <li>
 Strong stakeholder management and client-facing communication skills.
 </li>
 <li>
 Excellent problem-solving and analytical capabilities.
 </li>
 <li>
 Fluency in English is required; Arabic is an advantage.
 </li>
 <li>
 Oracle certifications are considered a plus.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the delivery of Oracle transformation projects across various industries.
 </li>
 <li>
 Gather and analyze business requirements and support solution design activities.
 </li>
 <li>
 Configure Oracle applications and assist with functional and technical implementation tasks.
 </li>
 <li>
 Support business process improvement initiatives and recommend leading practices.
 </li>
 <li>
 Participate in testing activities, including system integration testing, user acceptance testing, and defect resolution.
 </li>
 <li>
 Assist with data migration, cutover planning, and post-go-live support activities.
 </li>
 <li>
 Prepare project documentation, status reports, training materials, and knowledge-transfer sessions.
 </li>
 <li>
 Collaborate closely with clients, project teams, and other stakeholders to ensure successful project delivery.
 </li>
 <li>
 Identify project risks and issues and escalate them appropriately.
 </li>
 <li>
 Contribute to proposal development, demonstrations, and business development activities where required.
 </li>
 <li>
 Share knowledge and support the development of junior team members.
 </li>
 <li>
 Adhere to EY quality standards, methodologies, and risk management requirements.
 
 
 </li>
 </ul>
 What We Look For
 
 
 We are looking for highly motivated professionals who combine strong technical knowledge with excellent communication and consulting skills. Successful candidates will demonstrate a passion for technology-enabled transformation, a collaborative mindset, and the ability to deliver high-quality solutions in a fast-paced consulting environment.
 
 
 What We Offer
 
 
 We offer a competitive compensation package where you'll be rewarded based on performance and recognized for the value you bring to our business. In addition, we offer:
 
 
 <ul>
 <li>
 Continuous learning - Develop the mindset and skills needed to navigate future challenges.
 </li>
 <li>
 Success as you define it - Access the tools and flexibility to make a meaningful impact.
 </li>
 <li>
 Transformative leadership - Coaching, mentoring, and experiences to help you grow as a leader.
 </li>
 <li>
 Diverse and inclusive culture - An environment where you are valued, respected, and empowered to bring your best self to work.
 
 
 </li>
 </ul>
 If you can demonstrate that you meet the above criteria, we encourage you to apply and join our growing Technology Consulting team in Cairo.
</div>

Senior Consultant - Technology Consulting - Oracle - Cairo - Egypt

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

Tabby | تابي

<div>
 
 
 Application Deadline:
 
 31 August 2026
 
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 </li>
 <li>
 
 What We&rsquo;re Not Looking For
 
 </li>
 <li>
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 <ul>
 <li>
 <ul>
 <li>
 
 Base salary:
 
 18,000 EGP gross (around 13,320 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 </li>
 <li>
 
 Transportation Allowance:
 
 230 EGP per day
 </li>
 </ul>
 </li>
 <li>
 
 Top performers can earn
 
 up to 37,600 EGP gross (around 27,824 EGP net).
 
 
 Excluding: Transport allowance.
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Customer Support Representative.

Siemens Digital Industries Software

<div>
 Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
 
 
 
 Job Summary
 
 
 
 We are seeking a highly skilled Senior Software Engineer with strong expertise in backend development to design, build, and maintain scalable, secure, and high-performance software solutions. The ideal candidate has deep experience with Java, Spring Boot, AWS cloud services, containerization technologies, and both relational and NoSQL databases.
 
 
 In this role, you will work closely with cross-functional teams to architect backend systems, develop cloud-based applications, and ensure reliable, scalable production services. This is an excellent opportunity for an experienced backend engineer who enjoys building robust distributed systems and solving complex technical challenges.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design, develop, test, and maintain scalable backend applications using Java and Spring Boot
 </li>
 <li>
 Build and enhance RESTful APIs and microservices-based architectures
 </li>
 <li>
 Develop secure, reliable, and high-performing systems for cloud-native environments
 </li>
 <li>
 Build and support applications deployed on AWS
 </li>
 <li>
 Work with containerization technologies such as Docker and orchestration platforms such as Kubernetes
 </li>
 <li>
 Design and optimize data models using relational databases and NoSQL databases
 </li>
 <li>
 Ensure application scalability, performance, maintainability, and reliability
 </li>
 <li>
 Collaborate with product managers, architects, QA engineers, and other developers to deliver high-quality solutions
 </li>
 <li>
 Troubleshoot application issues and perform root cause analysis
 </li>
 <li>
 Apply best practices in security, performance optimization, and software engineering
 </li>
 <li>
 Mentor junior engineers and contribute to engineering standards, code reviews, and technical design discussions
 </li>
 <li>
 Participate in architecture planning and technical decision-making
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or a related field
 </li>
 <li>
 5+ years of professional software development experience, with significant focus on backend engineering
 </li>
 <li>
 Strong hands-on experience with Java and Spring Boot
 </li>
 <li>
 Experience designing and developing microservices and REST APIs
 </li>
 <li>
 Strong experience with AWS services such as:
 </li>
 <li>
 EC2
 </li>
 <li>
 ECS and/or EKS
 </li>
 <li>
 Lambda
 </li>
 <li>
 RDS
 </li>
 <li>
 S3
 </li>
 <li>
 Experience with Docker and container orchestration platforms such as Kubernetes
 </li>
 <li>
 Experience with relational databases such as PostgreSQL, MySQL, or Oracle
 </li>
 <li>
 Experience with NoSQL databases such as MongoDB, DynamoDB, or Cassandra
 </li>
 <li>
 Proficiency with Git and modern development workflows
 </li>
 <li>
 Strong understanding of software design principles, object-oriented programming, and distributed systems
 </li>
 <li>
 Experience with testing frameworks and practices, including unit, integration, and API testing
 </li>
 <li>
 Strong problem-solving, communication, and collaboration skills
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Familiarity with messaging and streaming technologies such as Kafka, RabbitMQ, or SQS/SNS
 </li>
 <li>
 Experience with monitoring and observability tools
 </li>
 <li>
 Knowledge of security best practices for cloud and application development
 </li>
 <li>
 Experience working in Agile/Scrum environments
 </li>
 <li>
 Exposure to serverless architectures
 </li>
 <li>
 Experience leading technical projects or mentoring engineering teams
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 Backend Development : Java , Spring Boot , REST APIs , Microservices ,Hibernate / JPA ,Maven / Gradle
 
 
 Cloud &amp; Platform : AWS , Docker , Kubernetes ,Linux
 
 
 Databases : Relational databases: PostgreSQL, MySQL, Oracle. NoSQL databases: MongoDB, DynamoDB, Cassandra. Data modeling
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
 
 
 A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
 
 
 #SWSaaS
 
 
</div>

Senior Software Backend Development Engineer

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Explore 144+ Cloud resiliency architect with english and arabic in Cairo this August. Find roles across top companies and apply now to boost your career.