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senior site service engineer

cloud support engineer

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
 
 
 
 Location:
 
 This is a globally remote role, unless specified otherwise.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Investigate issues reported by customers by researching and escalating issues
 </li>
 <li>
 Work to resolve complex customer problems related to Canonical's portfolio of products.
 </li>
 <li>
 Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
 </li>
 <li>
 Participate in a regular weekend working rotation.
 </li>
 <li>
 Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
 
 
 </li>
 </ul>
 
 What are we looking for in you
 
 
 
 <ul>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
 </li>
 <ul>
 <li>
 Virtualization / Cloud - primarily using KVM or OpenStack.
 </li>
 <li>
 Containers - especially with Docker, LXD/LXC, or Kubernetes.
 </li>
 <li>
 Storage technologies - block, object and network.
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
 </li>
 </ul>
 <li>
 Cloud computing expertise in provisioning, monitoring, orchestration, etc.
 </li>
 <li>
 Advanced troubleshooting experience:
 </li>
 <ul>
 <li>
 Linux integration with other environments (authentication/directory services, network file systems, etc.).
 </li>
 <li>
 Ability to navigate effectively stack traces and logs, and advise on next steps.
 </li>
 <li>
 Solid understanding of OS and Application level bugs and when to escalate to the correct team.
 </li>
 </ul>
 <li>
 Programming fundamentals in any language.
 </li>
 <li>
 Extensive Customer support experience is key:
 </li>
 <ul>
 <li>
 Customer needs are top priority.
 </li>
 <li>
 Communicate professionally, emphatically, clearly and set the right expectations.
 </li>
 </ul>
 <li>
 Ability to travel internationally twice a year for company events up to two weeks long.
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Cloud Support Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing. We are hiring an
 
 Alliances Field Engineer
 
 to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers.
 
 
 Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries.
 
 
 We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint.
 
 
 We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true.
 
 
 
 Location
 
 : This is a home-based role, we are hiring worldwide.
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Understand Ubuntu, Linux, networking and services in real-world environments
 </li>
 <li>
 Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
 </li>
 <li>
 Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
 </li>
 <li>
 Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
 </li>
 <li>
 Design and publish joint Reference Architectures and perform technical validations with various partners
 </li>
 <li>
 Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions
 
 
 </li>
 </ul>
 If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Engineer role at Canonical.
 
 
 What we are looking for in you
 
 
 <ul>
 <li>
 Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
 </li>
 <li>
 Experience designing and implementing solutions on top of public or private clouds
 </li>
 <li>
 Python and bash understanding, troubleshooting skills
 </li>
 <li>
 Fluent written and spoken English
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 High motivation, ability to multi-task and follow-up reliably on commitments
 </li>
 <li>
 Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
 </li>
 <li>
 Interest in new technologies like LXD, Juju and Snaps
 </li>
 <li>
 Ability to travel globally up to 30% of the time
 </li>
 <li>
 Degree in Computer Science, Mathematics, Physics or related technical field experience
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues from your team and others
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Alliances Field Engineer

Cloud Consultancy - CCDS

<div>
 
 About CCDS
 
 
 
 Cloud Consultancy for Digitalization &amp; Security (CCDS) is a leading provider of cybersecurity and IT solutions in Oman. We are seeking an experienced
 
 Technical Engineer / Presales professional
 
 to join our team and contribute to our growing portfolio of enterprise clients.
 
 
 
 Role Overview
 
 
 
 The Technical Engineer / Presales will be responsible for designing, implementing, and maintaining secure network infrastructures for our clients, while also supporting presales activities for cybersecurity solutions. This role requires expertise in Fortinet, Palo Alto, and other cybersecurity technologies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design &amp; Installation: Develop, configure, and install network infrastructure including routers, switches, firewalls, and wireless components.
 </li>
 <li>
 Maintenance &amp; Support: Perform routine maintenance, apply software patches, and provide technical support to network users.
 </li>
 <li>
 Security Management: Implement and manage security systems, including firewalls, antivirus, and intrusion prevention, to protect client data from cyber threats.
 </li>
 <li>
 Performance Monitoring: Continuously monitor network performance, identify bottlenecks, and implement optimizations.
 </li>
 <li>
 Troubleshooting &amp; Repair: Diagnose and resolve network issues to ensure high availability and minimize downtime.
 </li>
 <li>
 Documentation &amp; Reporting: Prepare engineering design packages and provide regular status reports on network health to stakeholders.
 </li>
 <li>
 Presales Support: Assist sales teams with technical proposals, solution demonstrations, and client consultations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 4-5 years of experience in network engineering or cybersecurity solutions
 </li>
 <li>
 Strong expertise with Fortinet, Palo Alto, and other cybersecurity products
 </li>
 <li>
 Proven experience in network design, installation, and troubleshooting
 </li>
 <li>
 Knowledge of firewalls, routers, switches, VPNs, and wireless networks
 </li>
 <li>
 Strong analytical, problem-solving, and documentation skills
 </li>
 <li>
 Excellent communication and presentation skills for presales activities
 </li>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or related field
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary and benefits
 </li>
 <li>
 Opportunities for professional growth and certifications in cybersecurity
 </li>
 <li>
 Hands-on experience with leading-edge technologies
 </li>
 <li>
 Collaborative and dynamic work environment
 </li>
 </ul>
</div>

Mid-Level Technical Engineer / Presales

CCDS

<div><h3 class="jobSectionHeader">About CCDS</h3>
Cloud Consultancy for Digitalization &amp; Security (CCDS) is a leading provider of cybersecurity and IT solutions in Oman. We are seeking an experienced Technical Engineer / Presales professional to join our team and contribute to our growing portfolio of enterprise clients.<h3 class="jobSectionHeader">
Role Overview</h3>
The Technical Engineer / Presales will be responsible for designing, implementing, and maintaining secure network infrastructures for our clients, while also supporting presales activities for cybersecurity solutions. This role requires expertise in Fortinet, Palo Alto, and other cybersecurity technologies.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Design &amp; Installation: Develop, configure, and install network infrastructure including routers, switches, firewalls, and wireless components.
</li><li>Maintenance &amp; Support: Perform routine maintenance, apply software patches, and provide technical support to network users.
</li><li>Security Management: Implement and manage security systems, including firewalls, antivirus, and intrusion prevention, to protect client data from cyber threats.
</li><li>Performance Monitoring: Continuously monitor network performance, identify bottlenecks, and implement optimizations.
</li><li>Troubleshooting &amp; Repair: Diagnose and resolve network issues to ensure high availability and minimize downtime.
</li><li>Documentation &amp; Reporting: Prepare engineering design packages and provide regular status reports on network health to stakeholders.
</li><li>Presales Support: Assist sales teams with technical proposals, solution demonstrations, and client consultations.</li>
</ul>
Requirements<ul>
<li>
Minimum 4&ndash;5 years of experience in network engineering or cybersecurity solutions
</li><li>Strong expertise with Fortinet, Palo Alto, and other cybersecurity products
</li><li>Proven experience in network design, installation, and troubleshooting
</li><li>Knowledge of firewalls, routers, switches, VPNs, and wireless networks
</li><li>Strong analytical, problem-solving, and documentation skills
</li><li>Excellent communication and presentation skills for presales activities
</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field
</li>
</ul>Benefits<ul>
<li>
Competitive salary and benefits
</li><li>Opportunities for professional growth and certifications in cybersecurity
</li><li>Hands-on experience with leading-edge technologies
</li><li>Collaborative and dynamic work environment</li></ul></div>

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring a
 
 Senior Site Reliability / Gitops Engineer
 
 to our Information Systems (IS) team. This role is an opportunity for an "automation-first" senior technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 
 Job Summary
 
 
 
 The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users.
 
 
 As an Senior SRE &amp; Gitops engineer you'll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds. We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and Canonical's leading products for software operation automation.
 
 
 In addition to defining the infrastructure as code, you will improve Canonical products and the open-source technologies they're based on by providing critical feedback to developers on how their products operate at scale. This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.
 
 
 You'll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.
 
 
 
 As a Senior Site Reliability / Gitops Engineer you will
 
 
 
 <ul>
 <li>
 Drive the development of automation, Gitops in your team as an embedded tech lead
 </li>
 <li>
 Closely collaborate with the IS architect to align your solutions with the IS architecture vision
 </li>
 <li>
 Design and architect services that IS can offer to the organization as products
 </li>
 <li>
 Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes
 </li>
 <li>
 Automate software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems
 </li>
 <li>
 Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure
 </li>
 <li>
 Develop skills in troubleshooting, capacity planning, and performance investigation, Setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services
 </li>
 <li>
 Provide assistance and work with globally distributed engineering, operations, and support peers
 </li>
 <li>
 Be given uninterrupted development time to focus on larger projects and automation of manual tasks
 </li>
 <li>
 Share your experience, know-how and best practices with other team members in design sessions, mentorship and 'doing work together'
 </li>
 <li>
 Carry final responsibility for time-critical escalations
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.
 </li>
 <li>
 A product mindset thriving to develop products rather than solutions.
 </li>
 <li>
 Python software development experience, with large projects
 </li>
 <li>
 Experience working with Kubernetes or other container orchestration systems.
 </li>
 <li>
 Proven exposure to manage and deploy cloud infrastructure with code.
 </li>
 <li>
 Practical knowledge of Linux networking, routing, and firewalls
 </li>
 <li>
 Affinity with various forms of Linux storage, from Ceph to Databases
 </li>
 <li>
 Hands-on experience administering enterprise Linux servers
 </li>
 <li>
 Extensive knowledge of cloud computing concepts and technologies
 </li>
 <li>
 Bachelor's degree or greater, preferably in computer science or related engineering field
 </li>
 <li>
 Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person
 </li>
 <li>
 Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate
 </li>
 <li>
 A willingness to be flexible and able to learn new things quickly
 </li>
 <li>
 Be inspired by the needs of fast-changing environments
 </li>
 <li>
 Happy to work within distributed teams
 </li>
 <li>
 Be passionate and familiarized about open-source, especially Ubuntu or Debian
 
 
 </li>
 </ul>
 What we offer colleagues
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Site Reliability / Gitops Engineer

AFAQ AI

<div>
 
 
 Company Description
 
 
 
 AFAQ AI is Oman&rsquo;s premier AI solutions provider, transforming industries with cutting-edge technology. We specialize in delivering tailored, high-ROI AI applications across multiple sectors. Our end-to-end approach ensures seamless integration, from ideation to implementation, backed by partnerships with global tech leaders. At AFAQ AI, we drive innovation, enhance efficiency, and unlock new possibilities for organizations in the digital age.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a contract role for a Senior AI Engineer. The Senior AI Engineer will be responsible for designing and developing AI softwares, implementing machine learning algorithms, and conducting advanced data analysis. Day-to-day tasks will include working on pattern recognition, neural networks, and natural language processing (NLP) projects. This is a hybrid role, located in Muscat with the flexibility for virtual applicants as well.
 
 
 
 
 
 
 Qualifications
 
 
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 Expertise in Pattern Recognition and Neural Networks
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 Strong foundation in Computer Science and Software Development
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 Experience with Natural Language Processing (NLP)
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 Excellent problem-solving skills and analytical thinking
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 Proficiency in multiple programming languages and AI frameworks
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 Ability to work independently as well as collaboratively in hybrid work settings
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 Master's or Ph.D. in Computer Science, AI, or related field is preferred
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 Experience in designing AI solutions for various industries is a plus
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 Proficiency with Azure/Google cloud deployments
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 Strong Python (PyTorch/TensorFlow), data wrangling (pandas/polars), and SQL.
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 Hands-on with OCR/layout parsing (DocTR/TrOCR/LayoutLM or similar), RAG (vector DB + retrieval), and structured extraction to JSON.
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 Experience with model serving (FastAPI), Docker, CI/CD (GitHub Actions), monitoring/logging, and secure API design.
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 Clear communication, product sense, and ownership mindset; comfortable collaborating in a hybrid setup.
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</div>

Senior AI Engineer

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