document controller

relationship manager

store manager

category manager

commercial manager

collection manager

FlapKap

<div>The Collection Manager is responsible for leading and optimizing the company&rsquo;s collections function across all lending and credit products. This role oversees early-stage, mid-stage, and late-stage collections, ensuring regulatory compliance in the UAE, maintaining portfolio health, and improving recovery performance while delivering an excellent customer experience.
Responsibilities:
<h3 class="jobSectionHeader">1. Collections Strategy &amp; Operations:</h3><ul><li>Develop and implement effective collections strategies for digital lending, RNPL, credit lines, or micro-financing products.</li><li>Monitor daily, weekly, and monthly collection performance; identify gaps and drive continuous improvement.</li><li>Manage early-stage (soft collections) and late-stage (hard collections) processes, including skip tracing and field collections where applicable.</li><li>Manage and oversee relationships with external service providers, including collection agencies and legal firms, to ensure timely follow up and execution of legal actions on defaulting clients in alignment with company policy.</li><li>Optimize contact strategies across channels (SMS, email, WhatsApp, in-app notifications, &hellip;).</li></ul><h3 class="jobSectionHeader">
2. Compliance &amp; Risk Management</h3><ul><li>Ensure all collection activities comply with UAE laws and Central Bank of the UAE (CBUAE) regulations.</li><li>Develop and maintain policies, SOPs, and governance standards for collections.</li><li>Identify high-risk accounts and recommend escalations, restructures, or settlements based on company guidelines.</li></ul>
<h3 class="jobSectionHeader">3. Customer Experience &amp; Relationship Management</h3><ul><li>Maintain high service standards to preserve customer relationships while achieving recovery targets</li><li>Resolve escalated customer issues and disputes professionally.</li><li>Collaborate with customer support, risk, and product teams to address systemic issues affecting repayments.</li></ul><h3 class="jobSectionHeader">
4. Reporting &amp; Analytics</h3><ul><li>Track portfolio performance (DPD buckets, roll rates, NPL ratios).</li><li>Prepare management reports with insights, forecasts, and performance dashboards.</li><li>Leverage data analytics tools to segment customer cohorts and improve collection efficiency.</li></ul><h3 class="jobSectionHeader">
5. Systems &amp; Technology</h3><ul><li>Work closely with product and engineering teams to enhance digital collection tools, automated reminders, and scorecards.</li><li>Utilize CRM and collections systems for tracking workflows and maintaining accurate customer records.</li><li>Support the integration of AI-driven or data-based collection strategies.</li></ul> 
Requirements<ul><li>Bachelor&rsquo;s degree in Business, Finance, Accounting, or related field.</li><li>7+ years of experience in collections, credit operations, or risk, ideally in fintech, banking, or digital lending.</li><li>Strong knowledge of UAE financial regulations and debt collection practices.</li><li>Experience in a fintech startup or digital-first lending environment is a huge plus.</li></ul>
Benefits<ul><li>Competitive Salaries
</li><li>Hybrid working environment
</li><li>Paid time off
</li><li>Healthcare coverage
</li><li>A highly collaborative team environment that will support your professional and personal growth
</li><li>A culture that promotes Work-Life balance and Wellbeing
</li><li>A culture of learning and innovation</li></ul></div>

Collection Manager - UAE

Wadan Developments

<div>
 
 The
 
 Collections Officer
 
 is responsible for managing and ensuring timely collection of payments from clients for property purchases, lease agreements, and related real estate transactions.
 
 
 The role involves close coordination with the Sales, Finance, and Customer Service departments to maintain accurate payment records, follow up on outstanding balances, and ensure that all collections are aligned with company policies and legal requirements.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Payment Collection &amp; Follow-Up
 
 
 <ul>
 <li>
 Manage the end-to-end collections process for assigned clients and projects.
 </li>
 <li>
 Follow up with clients through calls, emails, and visits to ensure timely receipt of due payments.
 </li>
 <li>
 Issue reminders and payment notices as per the collection schedule and contractual terms.
 </li>
 <li>
 Coordinate with the legal department for cases requiring formal notices or escalation.
 </li>
 </ul>
 
 
 
 
 
 2. Customer Account Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records of all customer payments and pending balances.
 </li>
 <li>
 Reconcile customer accounts and verify transaction accuracy in coordination with the finance team.
 </li>
 <li>
 Ensure all receipts, post-dated cheques (PDCs), and payment schedules are tracked and properly recorded.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with Internal Departments
 
 
 <ul>
 <li>
 Collaborate with Sales, CRM, and Finance teams to address client concerns related to payment plans or project milestones.
 </li>
 <li>
 Provide timely collection updates and highlight potential risks to management.
 </li>
 <li>
 Support the Finance team in forecasting cash flow based on collection progress.
 </li>
 </ul>
 
 
 
 
 
 4. Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Prepare weekly and monthly collection status reports.
 </li>
 <li>
 Maintain confidentiality and ensure compliance with company policy and data protection standards.
 </li>
 <li>
 Support audit requirements by maintaining proper documentation for all collection activities.
 </li>
 </ul>
 
 
 
 
 
 5. Customer Relationship &amp; Dispute Resolution
 
 
 <ul>
 <li>
 Handle customer inquiries and disputes professionally and efficiently.
 </li>
 <li>
 Negotiate and resolve payment issues in coordination with management while maintaining positive client relationships.
 </li>
 <li>
 Ensure communication is courteous, transparent, and aligned with company standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.
 </li>
 <li>
 
 3&ndash;5 years of experience
 
 in
 
 collections or credit control
 
 , preferably within the
 
 real estate or property development sector
 
 in the UAE.
 </li>
 <li>
 Strong understanding of
 
 payment plans, real estate contracts, and RERA regulations
 
 .
 </li>
 <li>
 Excellent communication and negotiation skills (Arabic language is an advantage).
 </li>
 <li>
 Proficient in
 
 MS Office (Excel, Word, Outlook)
 
 and
 
 ERP systems (Oracle, SAP, or Zoho preferred)
 
 .
 </li>
 <li>
 High attention to detail and strong follow-up abilities.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Strong customer service and negotiation skills
 </li>
 <li>
 Financial accuracy and integrity
 </li>
 <li>
 Time management and prioritization
 </li>
 <li>
 Team collaboration and reporting discipline
 </li>
 <li>
 Problem-solving and adaptability
 </li>
 </ul>
 
 
</div>

Collections Specialist

TEAM THAI GENERAL TRADING LLC

Location: Al Garhoud, DubaiSalary: AED 2,500 &ndash; 3,000Job SummaryTeam Thai General Trading LLC is hiring a Collection Executive responsible mainly for outdoor visits to collect payments from customers. Both experienced candidates and freshers with good communication skills are welcome to apply.Key ResponsibilitiesConduct regular outdoor visits to customers for payment collection.Follow up with customers via calls and emails for outstanding dues.Collect payments on time and submit daily collection reports.Maintain proper records of collections and receipts.Coordinate with the sales and accounts departments for invoice-related clarifications.Handle customer issues professionally and ensure timely closures.Achieve monthly collection targets.RequirementsFreshers can apply; experience in collections or fieldwork is an advantage.Must be comfortable with daily outdoor work.Good communication and negotiation skills.Basic understanding of invoices and accounting (training will be provided).Should be currently available in UAE.UAE driving license is an added advantage.BenefitsSalary: AED 2,500 &ndash; 3,000Company benefits as per UAE Labour LawJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Collection Executive

Danube Groups

We are looking for a Collections Officer / Coordinator with experience in the construction or infrastructure industryto join our Business Development team. The ideal candidate will be responsible for ensuring timely payment collections from clients and consultants, in coordination with the business development and finance teams.Key Responsibilities:<ul><li>Coordinate with business development and finance teams to track billing and collections.</li><li>Maintain accurate records of collections and client interactions.</li><li>Assist in preparing invoices, payment certificates, and supporting documents.</li><li>Escalate unresolved collection issues with recommendations.</li><li>Build strong relationships with clients and consultants.</li><li>Provide regular collection status reports.</li><li>Draft reminder letters and collection-related correspondence.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or a related field.</li><li>Proficient in MS Excel, Word.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Collections Officer

Manlift Middle East LLC

Company: Manlift Middle East LLCJob Title: Credit Control ManagerReporting to: Finance Manager - UAEIndustry: Aerial Work PlatformAbout the Company:Manlift is an international company specialising in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie &amp; Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are.Purpose of the Role: This role is responsible for overseeing the day-to-day finance and accounting activities for Manlift&rsquo;s businesses. The position will also support the Finance Manager in driving business performance through revenue enhancement and effective cost control.Tasks and responsibilities:1. Credit Policy &amp; Governance<ul><li>Develop and implement credit control policies, procedures, and approval matrices.</li><li>Evaluate credit worthiness of customers using financial analysis, credit reports, trade references, and internal policies.</li><li>Review and recommend customer credit limits to management.</li><li>Ensure compliance with company credit policy, IFRS requirements, and audit standards.</li></ul>2. Customer Credit Management<ul><li>Conduct credit checks for new customers and periodic reviews of existing customers.</li><li>Monitor ageing of receivables and identify high-risk customers.</li><li>Approve or recommend terms of payment, credit periods, and special arrangements.</li><li>Work closely with commercial teams on onboarding processes and customer risk assessment.</li></ul>3. Collections &amp; Receivables Management<ul><li>Lead, manage, and motivate the collections team to ensure timely receipt of outstanding payments.</li><li>Monitor daily, weekly, and monthly collections performance.</li><li>Implement proactive collection strategies to reduce Days Sales Outstanding (DSO).</li><li>Ensure timely follow-up of overdue accounts and initiate escalation protocols.</li><li>Handle complex or major customer accounts directly.</li></ul>4. Dispute Resolution/Legal<ul><li>Identify and resolve billing, pricing, delivery, and contract-related disputes affecting collections.</li><li>Coordinate with sales, finance, operations, and customer service teams to resolve customer queries/credit notes.</li><li>Ensure timely issuance of credit notes and debit notes as per approval policies.</li><li>Liaison with external lawyers in taking legal action against defaulting customers, follow up on the cases and periodic meeting with lawyers to discuss various actions to recover the dues.</li></ul>5. Reporting &amp; Analysis<ul><li>Prepare monthly ageing analysis, DSO reports, forecasted collections, and overdue analysis reports.</li><li>Highlight red flags, doubtful debts, and slow-moving accounts to management.</li><li>Assist in provisioning for doubtful debts as per IFRS.</li><li>Present monthly performance PowerPoint for MBR.</li></ul>6. Process Improvement &amp; Systems<ul><li>Enhance automation of collections processes through ERP, CRM, or credit control systems.</li><li>Implement best practices to improve efficiency, reduce disputes, and strengthen controls.</li><li>Ensure accurate customer master creation and maintenance.</li></ul>7. Team Management<ul><li>Lead and supervise the credit control and collections team.</li><li>Provide training, coaching, and development for team members.</li><li>Set KPIs for team performance and monitor results.</li></ul>Skills &amp; Competencies:<ul><li>Strong knowledge of credit management principles, financial analysis, and risk assessment.</li><li>Excellent communication, negotiation, and stakeholder management skills.</li><li>High level of analytical ability and commercial acumen.</li><li>Strong command of ERP systems (SAP/Oracle/), Excel, and reporting tools.</li><li>Ability to manage pressure, deadlines, and difficult conversations professionally.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or Business.</li><li>Professional qualifications (CMA/ACCA/CPA/CFA) an added advantage.</li><li>5&ndash;10 years of experience in credit control, receivables, or finance operations.</li><li>Experience in managing collections for large key accounts and high transaction volumes.</li><li>Prior experience in contracting and Construction industries preferred.</li></ul>Job Types: Full-time, Permanent

Credit Control Manager - UAE

Star Force Group

About the RoleWe are looking for a motivated and confident Collections Specialist to join our team. The ideal candidate will be responsible for following up with clients regarding outstanding payments, maintaining accurate records, and ensuring smooth and professional communication.Key ResponsibilitiesContact clients to follow up on overdue paymentsNegotiate payment plans and ensure timely collectionMaintain records of all communications and transactionsCoordinate with the accounts/finance team for updatesProvide excellent customer service while handling sensitive situationsMeet monthly targets to earn commissionRequirementsExperience in collections, payment recovery, or customer service (preferred)Strong communication skills in English; Arabic is a plusConfident, persuasive, and target-drivenBasic computer and record-keeping skillsAbility to handle pressure and work independentlyBenefitsFixed salary: AED 2,500 &ndash; 3,500Commission based on performanceVisa + Medical InsuranceFriendly, supportive work environmentJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

AVI-SPL Middle East

<div>
 
 Job Summary
 
 
 
 
 Long Description
 
 
 
 <ul>
 <li>
 Responsible for an assigned segment of accounts, the Credit &amp; Collections Analyst ensures that customers are contacted and invoices are paid in accordance to terms
 </li>
 <li>
 Maintain accurate and reliable notes in aging workflow report and CMS
 </li>
 <li>
 Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and monthly basis
 </li>
 <li>
 Confirm customer receipt of high-value invoices via email, phone, or through electronic submission portals and ensure payment is forthcoming in accordance to policy
 </li>
 <li>
 Work with internal and external customers to research and resolve outstanding issues in order to collect payment, process adjustments, or process credits and write-offs as applicable
 </li>
 <li>
 Request tax certificates as needed
 </li>
 <li>
 Coordinate clearance letters or No Objection Certificates (NOCs) as required for payment release
 </li>
 <li>
 Verify and submit invoices through client-specified platforms (e.g., Ariba, Coupa, Oracle iSupplier).
 </li>
 <li>
 Ensure compliance with UAE VAT regulations, including attaching tax-compliant supporting documents.
 </li>
 <li>
 Process credit card payments and set customers up for ACH payments as needed
 </li>
 <li>
 Process monthly account statements
 </li>
 <li>
 Manage collection team emails and hotline calls
 </li>
 <li>
 Familiarity with UAE Wage Protection System (WPS) procedures and local bank clearance practices is a plus
 
 
 </li>
 </ul>
 Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.
 
 
 
 Must-Haves
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Accounting, Finance, Business, or related field (High school diploma with strong experience may be considered)
 </li>
 <li>
 Minimum 3 &ndash; 5 years&rsquo; experience in Accounts receivable or business-to-business collections
 </li>
 <li>
 Intermediate/Advanced proficiency in PC/Microsoft applications (Excel, Access, Word,)
 </li>
 <li>
 Proficiency in Microsoft Office applications (Word, Excel, Outlook)
 </li>
 <li>
 Demonstrated experience using pivot tables in Excel
 </li>
 <li>
 Experience operating in a multi-country and/or complex matrix business environment
 
 
 </li>
 </ul>
 
 Nice-To-Haves
 
 
 
 <ul>
 <li>
 Familiarity with GCC or UAE VAT compliance and documentation practices
 </li>
 <li>
 Experience in Construction industry collection is a plus
 </li>
 <li>
 Demonstrate time management skills with attention to detail
 </li>
 <li>
 Detail oriented and capable of analyzing complex financial/operational data
 </li>
 <li>
 Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
 </li>
 <li>
 Self-starter capable of working independently and ensuring to meet deadlines
 </li>
 <li>
 Excellent communication and interpersonal skills, both verbal and written
 </li>
 <li>
 Ability to balance multiple tasks with changing priorities
 </li>
 <li>
 Ability to exercise solid judgment with sound problem-solving and decision-making skills
 </li>
 <li>
 Basic business-level Arabic language skills are an advantage
 
 
 </li>
 </ul>
 
 WHY YOU&rsquo;LL LIKE WORKING HERE
 
 
 
 <ul>
 <li>
 Medical benefits, including dental
 </li>
 <li>
 Paid holidays and PTO
 </li>
 <li>
 Enjoyable and dynamic company culture
 </li>
 <li>
 Training and professional development opportunities
 
 
 </li>
 </ul>
 
 More About Us
 
 
 
 AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
 
 
 AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
 
 
 
 Direct Reports
 
 
 
  This position does not have direct reports
 
 
 
 Work Hours
 
 
 
 AVI-SPL reserves the right to alter work hours and work location as deems necessary
</div>

Credit & Collections Analyst

Explore 2875+ Collection manager in Dubai this December. Find roles across top companies and apply now to boost your career.

2875 collection manager jobs IN Dubai

Collection Manager - UAE

Collections Specialist

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Credit Control Manager - UAE

Collections Specialist

Credit & Collections Analyst