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commercial cards services specialist uk gps cmo gsc

HSBC

<div>
 
 Job Profile Text
 
 
 
 The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client with the expected service by leveraging technology. These will be service-oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio; however, they will own the query that they pick up from the generic pooled mailbox.
 
 
 
 The Jobholder Is Primarily Responsible For
 
 
 
 <ul>
 <li>
 Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and hold responses as appropriate.
 </li>
 <li>
 First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the behavior will always be to drive first contact resolution, either through email and or where required via call/zoom.
 </li>
 <li>
 Creation of synergies between card operations, card service managers, client account manager, and contact center.
 </li>
 <li>
 Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.
 </li>
 <li>
 Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.
 
 
 </li>
 </ul>
 
 Control
 
 
 
 Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.
 
 
 
 Conduct
 
 
 
 Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
 
 
 Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.
 
 
 HSBC Has Defined The Global Outcomes Relating To Conduct Which Must Be Delivered By Global Lines Of Business, HOST And The Global Functions. The 15 Global Outcomes Are Located Within The Document In This Link
 
 
 Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy
 
 
 Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.
 
 
 
 Strategy &amp; Business Models
 
 
 
 <ul>
 <li>
 Rules under this category are not applicable to this job
 
 
 </li>
 </ul>
 
 Culture &amp; Behaviors
 
 
 
 <ul>
 <li>
 Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
 </li>
 <li>
 Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
 </li>
 <li>
 We are open to challenges, we acknowledge when things go wrong, we fix things, and we learn from our mistakes
 </li>
 <li>
 We reward good performance, behavior and attitude which deliver the fair treatment of customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Customer
 
 
 
 <ul>
 <li>
 We know our customers and understand their needs-we actively listen to them and ask the right questions
 </li>
 <li>
 Our products and services provide a balanced exchange of value between HSBC and our customers
 </li>
 <li>
 Throughout our Sales and servicing we are efficient, transparent and customer focused
 
 
 </li>
 </ul>
 
 Markets
 
 
 
 <ul>
 <li>
 We seek to prevent and will proactively identify actions and behaviors that constitute market misconduct, and respond appropriately
 </li>
 <li>
 We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
 
 
 </li>
 </ul>
 
 Governance &amp; Oversight
 
 
 
 <ul>
 <li>
 Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 
 Impact on the Business/Function
 
 
 
 <ul>
 <li>
 Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues
 </li>
 <li>
 Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB
 </li>
 <li>
 Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment
 </li>
 <li>
 Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc
 
 
 </li>
 </ul>
 
 Typical Targets and Measures
 
 
 
 <ul>
 <li>
 Client satisfaction
 </li>
 <li>
 Resolution of client service issues
 </li>
 <li>
 High net promoter score
 </li>
 <li>
 Process improvements suggested and implemented
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and provide advisory solutions to the respective clients.
 </li>
 <li>
 Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.
 </li>
 <li>
 Ensure that GPS is responsive to the requirements and expectations of the Global Businesses regarding service expectation on Commercial Cards.
 </li>
 <li>
 Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
 </li>
 <li>
 Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.
 </li>
 <li>
 Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.
 </li>
 <li>
 Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business
 </li>
 <li>
 Constantly meet or exceed global and local service standards for internal and external clients.
 </li>
 <li>
 Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture
 </li>
 <li>
 Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.
 </li>
 <li>
 Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members
 </li>
 <li>
 Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees
 </li>
 <li>
 Foster a strong, collaborative culture and positive team dynamics consistent with Group values
 </li>
 <li>
 Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
 </li>
 <li>
 Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.
 </li>
 <li>
 Compliance of group policies and regulatory requirements
 </li>
 <li>
 Ensure that each service specialists training assigned is completed as per the mandatory requirements
 </li>
 <li>
 Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards
 </li>
 <li>
 Continually identify and address root cause issues that impact service levels
 </li>
 <li>
 Adopt preventive measures to improve and protect service levels.
 
 
 </li>
 </ul>
 
 Local Job Requirements
 
 
 
 
 Role Context
 
 
 
 Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
 
 
 With card solutions becoming more complex, clients are seeking a service specialist who can own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
 
 
 The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
 
 
 While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.
 
 
 
 Major Challenges
 
 
 
 Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry&rsquo;s best practices, undisputed leadership, and consultative solution delivery.
 
 
 Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customers&rsquo; needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual will create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will proactively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.
 
 
 
 Certifications, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Fairly good understanding of payments, and commercial cards.
 </li>
 <li>
 A passion for serving clients and managing clients, front line client engagement experience
 </li>
 <li>
 Ability to own issues, to be able to be in front of a client (via Video) and take ownership
 </li>
 <li>
 High commitment to service excellence and client relationship management
 </li>
 <li>
 Strong knowledge of back end operational process
 </li>
 <li>
 Fluent English language command &ndash; speaking and writing
 </li>
 <li>
 Strong interpersonal, influencing and communication skills
 </li>
 <li>
 Minimum 2 &ndash; 3 years in front line service, complex query handling
 </li>
 </ul>
</div>

Commercial Cards Services Specialist UK - GPS - CMO, GSC

<div></div><div><div>Job Profile text:</div><div>
The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client with the expected service by leveraging technology. These will be service-oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio; however, they will own the query that they pick up from the generic pooled mailbox.</div><div></div><div> 
The jobholder is primarily responsible for:</div><ul><li>
Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and hold responses as appropriate.
</li><li>First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the behavior will always be to drive first contact resolution, either through email and or where required via call/zoom.</li><li>
Creation of synergies between card operations, card service managers, client account manager, and contact center.</li><li>
Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.</li><li>
Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.</li></ul><div></div><div> 
Control:</div><div>
Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.</div><div></div><div> 
Conduct:</div><div>
Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.</div><div></div><div> 
Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.</div><div> 
</div><div>HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:</div><div>
Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy</div><div>
Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.</div><div></div><div> 
Strategy &amp; Business Models</div><ul><li>
Rules under this category are not applicable to this job</li></ul><div></div><div> 
Culture &amp; Behaviors</div><ul><li>
Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate</li><li>
Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets</li><li>
We are open to challenges, we acknowledge when things go wrong, we fix things, and we learn from our mistakes</li><li>
We reward good performance, behavior and attitude which deliver the fair treatment of customers and uphold market integrity</li></ul><div></div><div> 
Customer</div><ul><li>
We know our customers and understand their needs-we actively listen to them and ask the right questions</li><li>
Our products and services provide a balanced exchange of value between HSBC and our customers</li><li>
Throughout our Sales and servicing we are efficient, transparent and customer focused</li></ul><div></div><div> 
Markets</div><ul><li>
We seek to prevent and will proactively identify actions and behaviors that constitute market misconduct, and respond appropriately</li><li>
We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse</li></ul><div></div><div> 
Governance &amp; Oversight</div><ul><li>
Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity</li></ul><div></div><div> 
Principal Accountabilities
</div><div>Impact on the Business/Function
</div><ul><li>Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues</li><li>
Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB</li><li>
Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment</li>
Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc 
<li>
</li></ul><div></div><div>Typical Targets and Measures</div><ul><li>
Client satisfaction</li><li>
Resolution of client service issues</li><li>
High net promoter score</li><li>
Process improvements suggested and implemented</li></ul><div></div><div> 
Customers / Stakeholders
</div><ul><li>Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and provide advisory solutions to the respective clients.</li><li>
Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.</li><li>
Ensure that GPS is responsive to the requirements and expectations of the Global Businesses regarding service expectation on Commercial Cards.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets</li><li>
Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.</li><li>
Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.</li><li>
Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business</li><li>
Constantly meet or exceed global and local service standards for internal and external clients.</li><li>
Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team</li></ul><div></div><div> 
Leadership &amp; Teamwork
</div><ul><li>Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture</li><li>
Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.</li><li>
Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members</li><li>
Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees</li><li>
Foster a strong, collaborative culture and positive team dynamics consistent with Group values</li><li>
Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism</li></ul><div></div><div> 
Operational Effectiveness &amp; Control:</div><ul><li>
Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise</li><li>
Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.</li><li>
Compliance of group policies and regulatory requirements
</li><li>Ensure that each service specialists training assigned is completed as per the mandatory requirements</li><li>
Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards</li><li>
Continually identify and address root cause issues that impact service levels</li><li>
Adopt preventive measures to improve and protect service levels.</li></ul><div></div><div> 
Local Job Requirements
</div><div>Role Context</div><div>
Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
</div><div>With card solutions becoming more complex, clients are seeking a service specialist who can own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.</div><div></div><div> 
The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.</div><div> 
</div><div>While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.</div><div> 
</div><div>Major Challenges</div><div>
Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry&rsquo;s best practices, undisputed leadership, and consultative solution delivery.</div><div></div><div> 
Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customers&rsquo; needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual will create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will proactively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.</div><div> 
</div><div>Certifications, Qualifications &amp; Experience</div><ul><li>Fairly good understanding of payments, and commercial cards.</li><li>A passion for serving clients and managing clients, front line client engagement experience</li><li>Ability to own issues, to be able to be in front of a client (via Video) and take ownership</li><li>High commitment to service excellence and client relationship management</li><li>Strong knowledge of back end operational process
</li><li>Fluent English language command &ndash; speaking and writing</li><li>Strong interpersonal, influencing and communication skills</li><li>Minimum 2 &ndash; 3 years in front line service, complex query handling</li></ul></div>

NAOS Solutions

<div>
 
 Naos is hiring &ndash; Sales Manager
 
 
 
 
 
 We are looking for an experienced Sales Manager to lead our export sales operations and commercial team in the fresh produce sector. The role involves managing UK/EU/Middle East accounts, driving strategic growth, and coordinating with cross-functional teams in a fast-paced export environment.
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 Lead and develop the Sales &amp; Supply Chain team (Sales Executives, Account Managers, Coordinators)
 
 
 Set KPIs, targets, and performance plans for the team
 
 
 Manage key retailer, wholesaler, and importer accounts
 
 
 Expand existing accounts and secure new clients across multiple regions
 
 
 Oversee commercial strategy, contract negotiations, and market analysis
 
 
 Coordinate sales plans with production, QC, packhouse, and logistics teams
 
 
 Represent the company at international trade events
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 10+ years in the fresh-produce export sector
 
 
 10+ years in senior leadership managing commercial/export operations
 
 
 Proven success with UK/EU retailer and wholesale accounts
 
 
 Strong understanding of supply chains, cold chain, QC processes, and export documentation
 
 
 Experience managing multi-role commercial/supply chain teams
 
 
 Fluent English and CRM/ERP proficiency (Odoo preferred)
 
 
 Strong leadership, negotiation, and analytical skills
 
 
 
 
 
 
 
 
 What we offer:
 
 
 
 
 
 Competitive senior-level salary + performance bonuses
 
 
 Mobile and travel allowances
 
 
 International travel opportunities
 
 
 Clear growth path within the organization
 
 
 
 
 
 
 
 
 Apply now
 
</div>

Sales Manager – Fresh Produce Exports

AbbVie

<div>
 
 Company Description
 
 
 
 AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas &ndash; immunology, oncology, neuroscience, and eye care &ndash; and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.
 
 
 
 Job Description
 
 
 
 
 JOB SUMMARY:
 
 
 
 In collaboration with the AMD and MENA Regional PV lead (RPL), Lead the coordination and execution of all aspects of pharmacovigilance (PV) at the affiliate level to ensure that AbbVie&rsquo;s statutory and ethical responsibilities are met.
 
 
 Acts as the Affiliate&rsquo;s main contact point for pharmacovigilance matters with the National Regulatory Agency and AbbVie Global Patient Safety (GPS) function.
 
 
 Serves as the National Qualified Person for Pharmacovigilance (NQPPV) when applicable, with sufficient authority to influence the performance of the quality system and pharmacovigilance activities and to promote, maintain and improve compliance with the legal requirements. Detailed role profile outlining the specific accountabilities of the role are described in the country attestation form.
 
 
 Provides strategic leadership to manage and support the PV team in executing assigned responsibilities.
 
 
 Supports recruitment, on-boarding, training, development through coach and mentoring, performance management, and succession planning of appropriately skilled PV staff
 
 
 
 KEY DUTIES AND RESPONSIBILITIES:
 
 
 
 
 Oversight of the Pharmacovigilance System
 
 
 
 <ul>
 <li>
 Ensures that PV processes, procedures and systems are in place to comply with AbbVie Global PV procedures and with local and/or regional PV regulations.
 </li>
 <li>
 Maintains oversight of the performance of all activities that fulfil local and applicable regional PV regulations, including those performed by the Regional PV Teams and/or outsourced partners, in collaboration with Regional PV Leaders who oversee day-to-day operational PV activities
 </li>
 <li>
 Maintains oversight of AbbVie&rsquo;s PV system master file (PSMF) with the authority to ensure that the information contained is an accurate and up-to-date reflection of the PV system.
 </li>
 <li>
 Delegates specific tasks under supervision and with documentation, to appropriately qualified and trained individuals, provided that the QPPV maintains system oversight and overview of the safety profiles of all products.
 
 
 </li>
 </ul>
 
 Quality Management System
 
 
 
 Partners with the Regional PV Teams to:
 
 
 <ul>
 <li>
 Ensure Affiliate PV System procedure(s) aligns with corporate PV procedures and complies with local and regional PV regulations.
 </li>
 <li>
 Manage any non-conformity and/or planned departures from corporate and/or local PV procedures according to the global issue and exception management process and ensure any corrective/preventive actions are completed according to the schedule.
 </li>
 <li>
 Maintain oversight of the PV training plan and ensure training compliance of local PV personnel and other affiliate personnel with Corporate and Local PV training requirements.
 </li>
 <li>
 Oversee training compliance of partner company staff according to local contract requirements.
 
 
 </li>
 </ul>
 
 Adverse Event &amp; Periodic Safety Reporting
 
 
 
 <ul>
 <li>
 Maintains oversight of the PV system and ensures that processes, procedures and systems are in place for intake, processing, follow up, translating and reconciling adverse events and other safety information reportable to GPS from spontaneous and solicited sources and from clinical studies.
 </li>
 <li>
 Partners with the Regional PV Teams in GPS to ensure reporting of both clinical and post-marketing Individual Case Safety Reports (ICSRs) and Periodic and Aggregate Reports to the Regulatory Agencies, Ethics Committees and Investigators, to comply with corporate PV procedures and with local and regional PV regulations as required.
 
 
 </li>
 </ul>
 
 Audits and Inspections
 
 
 
 <ul>
 <li>
 Serves as the affiliate Lead and point of contact for affiliate PV audits and Regulatory Authority PV inspections, demonstrating understanding of the overall AbbVie PV system and how Global PV processes and GPS Regional PV Teams are set-up and structured, supporting the fulfilment of local legal requirements.
 </li>
 <li>
 Collaborates with the GPS Regional teams to manage audits of processes executed by the GPS Regional PV Teams as well as audits of affiliate service providers and /third parties.
 </li>
 <li>
 Collaborates with GPS Regional teams in the development of CAPA in response to observations and the tracking actions to completion in a timely manner.
 
 
 </li>
 </ul>
 
 Partnership with business partner with possibility for identification and/or handling of safety information
 
 
 
 <ul>
 <li>
 Acts as key safety advisor for affiliate cross-functional partners on safety topics ensuring that business partnerships involving activities where there is a reasonable possibility for the identification and/or handling of safety information are assessed for the generation of safety information and the applicable PV requirements, and that applicable PV and safety data exchange agreements are implemented.
 </li>
 <li>
 Partners with the GPS Regional PV Teams to ensure that:
 </li>
 <ul>
 <li>
 All sources of adverse events and other safety information are identified at the local level and mechanisms are in place for collection and collation of all data by GPS Regional team.
 </li>
 <li>
 Content of local Safety Data Exchange Agreements (SDEAs) and other PV agreements conforms to AbbVie procedures and local requirements and maintains the inventory in the GPS PV Agreements Database.
 </li>
 <li>
 Compliance with local agreements.
 
 </li>
 </ul>
 </ul>
 
 PV Training
 
 
 
 <ul>
 <li>
 Collaborates with the GPS PV Regional teams to ensure overall training compliance with corporate procedures and local PV requirements, including the maintenance of the PV Training Matrix and the development of additional PV training materials, as required.
 
 
 </li>
 </ul>
 
 Legislation Intelligence
 
 
 
 <ul>
 <li>
 Collaborates with the GPS Regional PV teams to ensure monitoring of local (and applicable regional/area) PV-relevant hard intelligence, and leads the impact assessment of such intelligence.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Leads the local risk management activities in alignment with local regulations with the AMD.
 </li>
 <li>
 Coordinates the receipt and distribution of Risk Management Plan (RMP), Core Implementation strategy (CIS) and additional risk minimization measures (aRMM) to relevant affiliate stakeholders.
 </li>
 <li>
 Develops a deep knowledge of the RMPs to obtain information on the risk/benefit profile of products.
 </li>
 <li>
 Liaises with affiliate stakeholders &amp; office of Risk Management (ORM) Team and where applicable, seek involvement of relevant global stakeholders during development or revision of the local RMO or RMP Annex (if applicable), Local implementation strategy (LIS), Country Dissemination Plan (CDP) &amp; local aRMM.
 </li>
 <li>
 Performs the assessment and implementation of the CIS and accompanying aRMM, when applicable
 
 
 </li>
 </ul>
 
 Safety Monitoring &amp; Evidence Generation
 
 
 
 <ul>
 <li>
 Maintains an overview of medicinal product safety profiles and any emerging safety concerns for company products marketed within the relevant jurisdiction and maintains awareness of conditions or obligations adopted as part of the marketing authorizations, commitments relating to safety or the safe use of the products and of post-authorization safety studies requested by a regulatory agency.
 </li>
 <li>
 Be a key driver in the generation and interpretation of safety evidence across the product lifecycle.
 </li>
 <li>
 Understands and monitors incoming local safety data and communicate changes or potential concerns to the GPS Regional team, Product Safety Team Lead and the EU QPPV (for products marketed in the EEA), for evaluation.
 </li>
 <li>
 Through the oversight of pharmacovigilance processes and the active monitoring of safety data, the ASR ensures that robust evidence is generated to inform risk management, regulatory submissions, and product safety profiles.
 </li>
 <li>
 Reviews summary reports of local research-related activities and communicate any safety insights/findings with Medical Teams and GPS Regional team.
 </li>
 <li>
 Leads product safety communication and education initiatives for local cross-functional teams on major PV topics and on local data sources.
 
 
 </li>
 </ul>
 
 Launch Readiness
 
 
 
 <ul>
 <li>
 Sets a solid local safety &amp; PV strategy incorporating proactive PV contributions to ensure a successful product / indication launch at the affiliate.
 </li>
 <li>
 Acts as key safety advisor for affiliate cross-functional partners on safety topics.
 
 
 </li>
 </ul>
 
 PV Advocacy
 
 
 
 <ul>
 <li>
 Maintains awareness, oversight and actively contributes to assessing the impact of new legislations on the PV system and drives Abbvie PV advocacy efforts via strong internal &amp; external collaboration including engagement with local trade associations, industry network, and with Regulatory Agencies.
 </li>
 <li>
 Collaborates on internal and external PV advocacy efforts, in alignment with the AbbVie, GPS Regional team, and QPPV Office advocacy guidance.
 
 
 </li>
 </ul>
 
 After Hours Availability &amp; Business Continuity
 
 
 
 <ul>
 <li>
 Ensures that a Local affiliate PV Disaster Recovery Plan/Business Continuity Plan is established in a risk-based manner to allow for continuation of critical business processes for PV.
 </li>
 <li>
 Ensures availability to be at AbbVie&rsquo;s disposal permanently and continuously on a 24-hour basis, if applicable, and that an after-hours process is in place for the reporting of AEs and that a Disaster Recovery Plan/Business Continuity Plan is established to allow for continuation of critical business processes for PV.
 
 
 </li>
 </ul>
 
 Authority and reporting lines:
 
 
 
 <ul>
 <li>
 This position reports into the Affiliate Medical Director.
 </li>
 <li>
 Member of the Affiliate Medical Leadership Team in order to influence decisions which can potentially impact the PV system locally.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Medical or pharmacy degree.
 </li>
 <li>
 At least two years&rsquo; experience working in the pharmaceutical industry in a pharmacovigilance role is required.
 </li>
 <li>
 Adequate theoretical knowledge and practical experience of PV activities and system under purview (as stipulated in local guidance) and sound understanding of the regulatory and PV monitoring requirements for assigned territory(ies) that comply with any specific training requirements mandated by relevant regulatory agencies.
 </li>
 <li>
 Excellent written and spoken communication and presentation skills.
 </li>
 <li>
 Fluency in written and oral English is essential to facilitate communications with GPS Regional team., Area/Regional Medical and other headquarters functions.
 </li>
 <li>
 Fluency in written and oral local language is a requirement to facilitate communications within the affiliate medical department, and with the National Regulatory Agency.
 </li>
 <li>
 High customer orientation.
 </li>
 <li>
 Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity.
 </li>
 <li>
 Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrated strong sense of urgency.
 
 
 </li>
 </ul>
 
 
 Critical success factors:
 
 
 
 
 <ul>
 <li>
 Builds and maintains strong relationships with affiliate stakeholders (e.g. Medical Affairs, Regulatory Affairs, Commercial) and GPS Regional team.
 </li>
 <li>
 Learns fast, grasps the &ldquo;essence&rdquo;, ability to manage complexity and changes to change course quickly where indicated to add value to the PV system.
 </li>
 <li>
 Acts consistently with AbbVie&rsquo;s ethics, obligations and local laws &ndash; putting patient safety, partnerships and overall AbbVie&rsquo;s interests before individual, immediate team and functional interests.
 </li>
 <li>
 Strengthens the use of product safety knowledge and channels scientific safety evidence and benefit-risk information to area and affiliate stakeholders to positively impact business strategies.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Internal/External contacts and interactions:
 
 
 
 <ul>
 <li>
 Affiliate medical, regulatory affairs, clinical, quality assurance and customer service personnel.
 </li>
 <li>
 Functions that are more likely to become aware of or receive safety information (e.g. Affiliate Marketing, Sales and Operations personnel) to ensure that all employees are trained and understand their responsibilities for reporting of any safety information.
 </li>
 <li>
 Affiliate Patient Experience, Customer Excellence and General Manager
 </li>
 <li>
 National Regulatory Agency responsible for product safety.
 </li>
 <li>
 GPS Regional team, including but not limited to the Regional PV Team, Area PV Product Lead, QPPV Office and Risk Management Teams.
 </li>
 <li>
 Healthcare Practitioners, consumers and patients.
 
 
 </li>
 </ul>
 AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.
 
 
 US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
 
 
 US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
 
 
 https://www.abbvie.com/join-us/reasonable-accommodations.html
</div>

Affiliate Safety Representative - North Africa

Bonyan Academy

Job Title: Customer Support Specialist (Overnight Shift) Location: Remote Company: Bonyan Academy Job Type: Full-time Salary: E&pound;10,000 per month (Net)About Us:Bonyan Academy provides exceptional Arabic and Quran teaching services to students worldwide. Our expert teachers create engaging and insightful learning experiences. We are currently hiring a Customer Support Specialist (Overnight Shift) to join our team and support our international students.Responsibilities:<ul><li>Provide technical and billing support to customers in the USA, Canada, UK, Australia, and New Zealand.</li><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Create, manage, and resolve customer tickets using our CRM system.</li><li>Follow and contribute to improving customer success processes.</li><li>Convert leads into sales by effectively communicating the value of our Language Solutions.</li><li>Build long-term relationships to enhance customer satisfaction and loyalty.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (any field).</li><li>Minimum 1 year of experience in international customer service (call center experience preferred).</li><li>Fluent English (both written and verbal) &ndash; mandatory.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in Google Sheets, Google Calendar, and Zoom.</li><li>Positive attitude and eagerness to learn.</li><li>Ability to work overnight shifts (aligned with US and international time zones).</li></ul>Working Hours &amp; Conditions:<ul><li>Full-time position.</li><li>Overnight shift (serving US and international markets).</li><li>9 working hours per day (including 1-hour break).</li><li>2 days off per week (scheduled based on operational needs).</li><li>Final working schedule will be determined after the interview (candidates must be flexible).</li></ul>Salary: E&pound;10,000 per month (Net)Job Type: Full-timePay: From E&pound;10,000.00 per month

Customer Support Specialist (Overnight Shift)

<div>Company Description 
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas &ndash; immunology, oncology, neuroscience, and eye care &ndash; and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. 
Job Description 
JOB SUMMARY:
In collaboration with the AMD and MENA Regional PV lead (RPL), Lead the coordination and execution of all aspects of pharmacovigilance (PV) at the affiliate level to ensure that AbbVie&rsquo;s statutory and ethical responsibilities are met.
Acts as the Affiliate&rsquo;s main contact point for pharmacovigilance matters with the National Regulatory Agency and AbbVie Global Patient Safety (GPS) function.
Serves as the National Qualified Person for Pharmacovigilance (NQPPV) when applicable, with sufficient authority to influence the performance of the quality system and pharmacovigilance activities and to promote, maintain and improve compliance with the legal requirements. Detailed role profile outlining the specific accountabilities of the role are described in the country attestation form.
Provides strategic leadership to manage and support the PV team in executing assigned responsibilities.
Supports recruitment, on-boarding, training, development through coach and mentoring, performance management, and succession planning of appropriately skilled PV staff 
KEY DUTIES AND RESPONSIBILITIES:
Oversight of the Pharmacovigilance System
<ul><li>Ensures that PV processes, procedures and systems are in place to comply with AbbVie Global PV procedures and with local and/or regional PV regulations.</li><li>
Maintains oversight of the performance of all activities that fulfil local and applicable regional PV regulations, including those performed by the Regional PV Teams and/or outsourced partners, in collaboration with Regional PV Leaders who oversee day-to-day operational PV activities</li><li>
Maintains oversight of AbbVie&rsquo;s PV system master file (PSMF) with the authority to ensure that the information contained is an accurate and up-to-date reflection of the PV system.</li><li>
Delegates specific tasks under supervision and with documentation, to appropriately qualified and trained individuals, provided that the QPPV maintains system oversight and overview of the safety profiles of all products.</li></ul> 
Quality Management System
Partners with the Regional PV Teams to:<ul><li>
Ensure Affiliate PV System procedure(s) aligns with corporate PV procedures and complies with local and regional PV regulations.</li><li>
Manage any non-conformity and/or planned departures from corporate and/or local PV procedures according to the global issue and exception management process and ensure any corrective/preventive actions are completed according to the schedule.</li><li>
Maintain oversight of the PV training plan and ensure training compliance of local PV personnel and other affiliate personnel with Corporate and Local PV training requirements.</li><li>
Oversee training compliance of partner company staff according to local contract requirements.</li></ul>
Adverse Event &amp; Periodic Safety Reporting
<ul><li>Maintains oversight of the PV system and ensures that processes, procedures and systems are in place for intake, processing, follow up, translating and reconciling adverse events and other safety information reportable to GPS from spontaneous and solicited sources and from clinical studies.</li><li>
Partners with the Regional PV Teams in GPS to ensure reporting of both clinical and post-marketing Individual Case Safety Reports (ICSRs) and Periodic and Aggregate Reports to the Regulatory Agencies, Ethics Committees and Investigators, to comply with corporate PV procedures and with local and regional PV regulations as required.</li></ul>
Audits and Inspections
<ul><li>Serves as the affiliate Lead and point of contact for affiliate PV audits and Regulatory Authority PV inspections, demonstrating understanding of the overall AbbVie PV system and how Global PV processes and GPS Regional PV Teams are set-up and structured, supporting the fulfilment of local legal requirements.</li><li>
Collaborates with the GPS Regional teams to manage audits of processes executed by the GPS Regional PV Teams as well as audits of affiliate service providers and /third parties.</li><li>
Collaborates with GPS Regional teams in the development of CAPA in response to observations and the tracking actions to completion in a timely manner.</li></ul>
Partnership with business partner with possibility for identification and/or handling of safety information
<ul><li>Acts as key safety advisor for affiliate cross-functional partners on safety topics ensuring that business partnerships involving activities where there is a reasonable possibility for the identification and/or handling of safety information are assessed for the generation of safety information and the applicable PV requirements, and that applicable PV and safety data exchange agreements are implemented.</li><li>
Partners with the GPS Regional PV Teams to ensure that:<ul><li>
All sources of adverse events and other safety information are identified at the local level and mechanisms are in place for collection and collation of all data by GPS Regional team.</li><li>
Content of local Safety Data Exchange Agreements (SDEAs) and other PV agreements conforms to AbbVie procedures and local requirements and maintains the inventory in the GPS PV Agreements Database.</li><li>
Compliance with local agreements.</li></ul></li></ul>
PV Training
<ul><li>Collaborates with the GPS PV Regional teams to ensure overall training compliance with corporate procedures and local PV requirements, including the maintenance of the PV Training Matrix and the development of additional PV training materials, as required.</li></ul>
Legislation Intelligence
<ul><li>Collaborates with the GPS Regional PV teams to ensure monitoring of local (and applicable regional/area) PV-relevant hard intelligence, and leads the impact assessment of such intelligence.</li></ul>
Risk Management<ul><li>
Leads the local risk management activities in alignment with local regulations with the AMD.</li><li>
Coordinates the receipt and distribution of Risk Management Plan (RMP), Core Implementation strategy (CIS) and additional risk minimization measures (aRMM) to relevant affiliate stakeholders.</li><li>
Develops a deep knowledge of the RMPs to obtain information on the risk/benefit profile of products.</li><li>
Liaises with affiliate stakeholders &amp; office of Risk Management (ORM) Team and where applicable, seek involvement of relevant global stakeholders during development or revision of the local RMO or RMP Annex (if applicable), Local implementation strategy (LIS), Country Dissemination Plan (CDP) &amp; local aRMM.</li><li>
Performs the assessment and implementation of the CIS and accompanying aRMM, when applicable</li></ul> 
Safety Monitoring &amp; Evidence Generation<ul><li>
Maintains an overview of medicinal product safety profiles and any emerging safety concerns for company products marketed within the relevant jurisdiction and maintains awareness of conditions or obligations adopted as part of the marketing authorizations, commitments relating to safety or the safe use of the products and of post-authorization safety studies requested by a regulatory agency.</li><li>
Be a key driver in the generation and interpretation of safety evidence across the product lifecycle.</li><li>
Understands and monitors incoming local safety data and communicate changes or potential concerns to the GPS Regional team, Product Safety Team Lead and the EU QPPV (for products marketed in the EEA), for evaluation.</li><li>
Through the oversight of pharmacovigilance processes and the active monitoring of safety data, the ASR ensures that robust evidence is generated to inform risk management, regulatory submissions, and product safety profiles.</li><li>
Reviews summary reports of local research-related activities and communicate any safety insights/findings with Medical Teams and GPS Regional team.</li><li>
Leads product safety communication and education initiatives for local cross-functional teams on major PV topics and on local data sources.</li></ul> 
Launch Readiness
<ul><li>Sets a solid local safety &amp; PV strategy incorporating proactive PV contributions to ensure a successful product / indication launch at the affiliate.</li><li>
Acts as key safety advisor for affiliate cross-functional partners on safety topics.</li></ul> 
PV Advocacy
<ul><li>Maintains awareness, oversight and actively contributes to assessing the impact of new legislations on the PV system and drives Abbvie PV advocacy efforts via strong internal &amp; external collaboration including engagement with local trade associations, industry network, and with Regulatory Agencies.</li><li>
Collaborates on internal and external PV advocacy efforts, in alignment with the AbbVie, GPS Regional team, and QPPV Office advocacy guidance.</li></ul> 
After Hours Availability &amp; Business Continuity
<ul><li>Ensures that a Local affiliate PV Disaster Recovery Plan/Business Continuity Plan is established in a risk-based manner to allow for continuation of critical business processes for PV.</li><li>
Ensures availability to be at AbbVie&rsquo;s disposal permanently and continuously on a 24-hour basis, if applicable, and that an after-hours process is in place for the reporting of AEs and that a Disaster Recovery Plan/Business Continuity Plan is established to allow for continuation of critical business processes for PV.</li></ul>
Authority and reporting lines:<ul><li>
This position reports into the Affiliate Medical Director.</li><li>
Member of the Affiliate Medical Leadership Team in order to influence decisions which can potentially impact the PV system locally.</li></ul> 
Qualifications 
<ul><li>
Medical or pharmacy degree.</li><li>
At least two years&rsquo; experience working in the pharmaceutical industry in a pharmacovigilance role is required.</li><li>
Adequate theoretical knowledge and practical experience of PV activities and system under purview (as stipulated in local guidance) and sound understanding of the regulatory and PV monitoring requirements for assigned territory(ies) that comply with any specific training requirements mandated by relevant regulatory agencies.</li><li>
Excellent written and spoken communication and presentation skills.</li><li>
Fluency in written and oral English is essential to facilitate communications with GPS Regional team., Area/Regional Medical and other headquarters functions.</li><li>
Fluency in written and oral local language is a requirement to facilitate communications within the affiliate medical department, and with the National Regulatory Agency.</li><li>
High customer orientation.</li><li>
Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity.</li><li>
Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrated strong sense of urgency.</li></ul>
Critical success factors:<ul><li>
Builds and maintains strong relationships with affiliate stakeholders (e.g. Medical Affairs, Regulatory Affairs, Commercial) and GPS Regional team.</li><li>
Learns fast, grasps the &ldquo;essence&rdquo;, ability to manage complexity and changes to change course quickly where indicated to add value to the PV system.</li><li>
Acts consistently with AbbVie&rsquo;s ethics, obligations and local laws &ndash; putting patient safety, partnerships and overall AbbVie&rsquo;s interests before individual, immediate team and functional interests.</li><li>
Strengthens the use of product safety knowledge and channels scientific safety evidence and benefit-risk information to area and affiliate stakeholders to positively impact business strategies.</li></ul> 

Additional Information 
Internal/External contacts and interactions:<ul><li>
Affiliate medical, regulatory affairs, clinical, quality assurance and customer service personnel.</li><li>
Functions that are more likely to become aware of or receive safety information (e.g. Affiliate Marketing, Sales and Operations personnel) to ensure that all employees are trained and understand their responsibilities for reporting of any safety information.</li><li>
Affiliate Patient Experience, Customer Excellence and General Manager</li><li>
National Regulatory Agency responsible for product safety.</li><li>
GPS Regional team, including but not limited to the Regional PV Team, Area PV Product Lead, QPPV Office and Risk Management Teams.</li><li>
Healthcare Practitioners, consumers and patients.</li></ul><div></div>
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html</div>

اورنچ مصر

<div>About the job Sr. Supervisor, Product &amp; Business Development
<div>Purpose of the job

Own the multi-product roadmap and partner strategy for Direct Installments, BNPL, and Cards. Translate business goals into compliant, high-quality product journeys across Oranges owned channels (retail, my orange, orange cash). Lead external partnerships (e.g., issuer/bank, processors, merchant partners), vendor integrations (phase 1: LMS), and commercial constructs that maximize risk-adjusted GMV, conversion, and customer satisfaction while operating under the FRA Consumer Finance Service Provider license.

Duties and Responsibilities
<ul>
<li>Product Strategy &amp; Roadmap</li>
<ul><li>Define and maintain the 12&ndash;18-month roadmap for Direct Installments, BNPL, and Cards, aligned with P&amp;L targets and compliance/risk appetite.</li>
<li>Prioritize epics/features via clear business cases, target metrics, and dependency maps; manage timelines and release plans.</li>
</ul><li>Journey Design &amp; Delivery</li>
<ul><li>Own E2E customer journeys (apply decision disbursement servicing collections handoffs) across Orange channels.</li>
<li>Specify functional requirements/user stories; coordinate with Tech for LMS integration and future CRM/BI/martech selections.</li>
<li>Ensure accessibility, performance, and operational readiness (process, SOPs, training, SLAs).</li>
</ul><li>Business Development &amp; Partnerships</li>
<ul><li>Source, negotiate, and manage partners (e.g., merchant/acquiring, card program partners, distribution alliances) to grow GMV and take-rate.</li>
<li>Structure commercials, SLAs, data sharing, and integration plans; coordinate with Legal/Compliance.</li>
</ul><li>Pricing, Offers &amp; Conversion</li>
<ul><li>Co-own pricing parameters (fees, discount rates, promos) with Growth &amp; CVM, ensuring alignment to risk appetite and unit economics.</li>
<li>Instrument funnels and A/B tests to improve conversion, activation, and repeat use; monitor drop-offs and rectify root causes.</li>
</ul><li>Risk, Compliance &amp; Audit Alignment</li>
<ul><li>Embed Head of Risk Management policies (underwriting rules, scoring-engine outputs, overrides, limits) into product logic and journeys.</li>
<li>Ensure regulatory compliance for all features/flows; support Compliance and Internal Audit independence (dotted line to Audit &amp; Compliance Committee).</li>
</ul><li>Data, Metrics &amp; Quality</li>
<ul><li>Define product KPIs, dashboards, and guardrails (e.g., approval rate vs. target loss, TAT, defect/incident rates).</li>
<li>Establish post-launch monitoring, issue management, and continuous improvement cadences.</li>
</ul><li>People &amp; Vendor Management</li>
<ul><li>Build and mentor the Product &amp; BD team (POs and BD); set OKRs, run sprint rituals, and drive cross-functional delivery.</li>
<li>Manage vendor/partner performance to SLAs; escalate and resolve delivery risks early.</li>
</ul></ul>Job specification

Education

<ul><li>Bachelors in Business/Engineering/Information Systems/Economics.</li></ul>

Experience

<ul><li>5 - 8 years in financial services (bank/NBFI) and Telecoms, including leading product management for credit products (installments/BNPL/cards) and in business development/partnerships.</li>
</ul><ul><li>Product Delivery: Proven record shipping high-impact features/journeys across web/app/retail; strong backlog/epic management and cross-functional execution.</li></ul>
<ul><li>Partnerships: Negotiated and managed partners (issuers, processors, merchants, channels) with measurable commercial outcomes.</li>
<li>Risk &amp; Compliance Fluency: Comfortable embedding underwriting policies outputs; experience working under regulated environments (FRA or equivalent).</li>
<li>Tech &amp; Data: Strong grasp of LMS integrations (Comviva is a plus), APIs, data contracts, and instrumentation; competency with analytics and A/B testing.</li>
<li>Stakeholder: Excellent coordination with Growth &amp; CVM, Risk, Compliance, Retail Ops, Tech, and Legal.</li>
<li>Language &amp; Background: Arabic required; fluent English. Financial services background mandatory; telecom experience is a strong plus</li></ul></div></div>

Sr. Supervisor, Product & Business Development

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Affiliate Safety Representative - North Africa

Customer Support Specialist (Overnight Shift)

Affiliate Safety Representative - North Africa

Sr. Supervisor, Product & Business Development