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commercial insights specialist

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 
 About us:
 
 
 
 
 Dwelleo is an innovative
 
 
 PropTech platform transforming the Saudi Arabian real estate market
 
 
 through AI-powered insights, smart listings, and advanced digital solutions for developers, brokers, and property seekers. Our mission is to redefine the way properties are bought, sold, and rented in KSA through a seamless, intelligent digital ecosystem.
 
 
 
 As part of our growth, we are expanding our commercial team and are looking for a high-performing
 
 B2B Telesales Specialist
 
 
 to drive developer and broker onboarding across Saudi Arabia.
 
 
 
 
 
 
 
 Role Summary
 
 
 
 The
 
 B2B Telesales Specialist &ndash; Real Estate (KSA Market)
 
 will be responsible for driving outbound sales activities, onboarding real estate developers, brokerage firms, and individual brokers onto the Dwelleo platform. This is a high-impact revenue-generating role focused on pipeline development, closing onboarding deals, and growing Dwelleo&rsquo;s listing ecosystem across Saudi Arabia&mdash;fully remote from Egypt.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 B2B Telesales &amp; Onboarding
 
 
 <ul>
 <li>
 Identify, target, and engage real estate developers, brokerage firms, and individual brokers across Saudi Arabia.
 </li>
 <li>
 Conduct high-volume outbound calls, virtual meetings, and follow-ups to convert leads into active partners.
 </li>
 <li>
 Present Dwelleo&rsquo;s platform, pricing packages, and AI-powered tools clearly and persuasively.
 </li>
 <li>
 Negotiate commercial terms, onboarding agreements, and listing packages in line with company policies.
 </li>
 <li>
 Manage the full sales cycle from lead generation to deal closure and onboarding activation.
 </li>
 <li>
 Maintain accurate records of activities, pipelines, and conversion data using CRM tools.
 
 
 </li>
 </ul>
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Build strong long-term relationships with developers and brokers to ensure recurring listings.
 </li>
 <li>
 Act as the main point of contact during onboarding and early-stage activation.
 </li>
 <li>
 Ensure partners are fully trained and supported to maximize platform adoption and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Market Awareness &amp; Growth Support
 
 
 <ul>
 <li>
 Monitor the Saudi real estate market and identify new business opportunities.
 </li>
 <li>
 Track competitors such as Property Finder, Bayut, Wasalt, and Aqaar.
 </li>
 <li>
 Share market feedback with Product and Marketing teams to improve positioning and performance.
 
 
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Performance
 
 
 <ul>
 <li>
 Achieve monthly targets for onboarding volume, revenue, and active listings.
 </li>
 <li>
 Prepare weekly sales reports covering pipeline status, conversion rates, and market insights.
 </li>
 <li>
 Collaborate closely with Product, Marketing, and Operations teams for smooth deal execution.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 Must-Have Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, Real Estate, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in
 
 B2B sales, telesales, business development, or account management
 
 .
 </li>
 <li>
 Previous experience in
 
 PropTech, real estate platforms, SaaS, or digital marketplaces
 
 is highly preferred.
 </li>
 <li>
 Strong understanding of B2B sales with developers, brokers, or property owners.
 </li>
 <li>
 
 Fluent English is mandatory
 
 (spoken and written) for dealing with KSA clients and international stakeholders.
 </li>
 <li>
 Proven track record of achieving sales targets.
 </li>
 <li>
 Highly self-motivated and disciplined for remote work environments.
 
 
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience working with or selling to the
 
 Saudi real estate market
 
 .
 </li>
 <li>
 Experience using CRM systems.
 </li>
 <li>
 Understanding of digital marketing, online listings, and lead generation.
 
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Strong persuasion, negotiation, and closing skills.
 </li>
 <li>
 Excellent relationship-building ability.
 </li>
 <li>
 Results-driven and target-oriented mindset.
 </li>
 <li>
 High level of professionalism and customer focus.
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-driven startup environment.
 
 
 </li>
 </ul>
 
 
 
</div>

Telesales Specialist (B2B/B2C)

Manpower Egypt

<div>
 
 For a very well known Company in New Cairo Trade Execution Specialist is urgently needed
 
 
 
 
 
 
 
 Job responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Manage end-to-end trade execution for import, local, and export shipments.
 </li>
 <li>
 Coordinate shipment activities with stevedoring companies, marine agencies, inspectors, and logistics providers.
 </li>
 <li>
 Ensure accurate and timely preparation of shipping, customs, and export documentation.
 </li>
 <li>
 Coordinate customs clearance, CargoX requirements, NFSA compliance, and FSQR standards.
 </li>
 <li>
 Liaise with Treasury for Bills of Lading (BLs), supplier payments, and customer payment follow-up.
 </li>
 <li>
 Plan and coordinate cargo sampling, trucking, and stevedoring activities to meet operational and business requirements.
 </li>
 <li>
 Prepare and distribute regular operational reports, including bean line-ups, stevedoring schedules, and trucking plans.
 </li>
 <li>
 Verify the accuracy of operational reports from service providers and customs agents.
 </li>
 <li>
 Manage domestic contracts, delivery orders, debit notes, and contract documentation.
 </li>
 <li>
 Record and maintain all trade execution activities in the Dynamics ERP system.
 </li>
 <li>
 Build and maintain strong relationships with external stakeholders, including government authorities and service providers.
 </li>
 <li>
 Collaborate with internal teams (Accounting, Treasury, Logistics, FSQR, Production, and Commercial) to ensure seamless operations.
 </li>
 <li>
 Process and reconcile departmental invoices accurately and on time.
 </li>
 <li>
 Ensure compliance with company policies, contractual requirements, and applicable regulations throughout all activities.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in Supply Chain, Trade Execution, Shipping, Logistics, or the Futures Market.
 </li>
 <li>
 Fluent in English with excellent written and verbal communication skills.
 </li>
 <li>
 Professional training or certification in Import/Export Operations, Shipping, and Incoterms is preferred.
 </li>
 <li>
 Sound knowledge of GAFTA (Grain and Feed Trade Association) and/or FOSFA (Federation of Oils, Seeds and Fats Associations) rules and regulations.
 </li>
 <li>
 Proficient in Microsoft Office applications, particularly Excel, and ERP systems.
 </li>
 <li>
 Excellent attention to detail, with strong organizational, multitasking, and time management skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to anticipate and resolve issues proactively.
 </li>
 <li>
 Demonstrated ability to manage conflicts and build collaborative, win-win solutions.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate effectively across diverse cultures and stakeholders.
 </li>
 <li>
 Self-motivated, energetic, and committed to continuous learning and professional development.
 </li>
 <li>
 Demonstrates the highest standards of ethics, integrity, and compliance with the company's code of conduct.
 </li>
 <li>
 A collaborative team player with the ability to contribute positively to team objectives.
 </li>
 <li>
 Results-oriented with an innovative mindset and a continuous improvement approach.
 </li>
 </ul>
 
 
</div>

Trade Execution Specialist

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for an
 
 Assistant Manager
 
 
 Demand Planning
 
 to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.
 
 
 <ul>
 <li>
 Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.
 </li>
 <li>
 Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
 </li>
 <li>
 Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
 </li>
 <li>
 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
 </li>
 <li>
 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
 </li>
 <li>
 Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
 </li>
 <li>
 Guidance to store supervisors and admins to ensure smooth workflow
 </li>
 <li>
 Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z
 </li>
 <li>
 Experience in FMCG in demand planning and replenishment is a must
 </li>
 <li>
 Experience in Warehouse management or 3PL partner relation is a must
 </li>
 <li>
 Data and detail-oriented, and tech-savvy
 </li>
 <li>
 Ability to guide senior-level executives and manage the expectations of multiple stakeholders
 </li>
 <li>
 Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities
 </li>
 <li>
 Ability to take a broad perspective to problems and spot new, less obvious solutions
 </li>
 <li>
 Ability to perform a variety of the most complex tasks and/or lead one or more teams
 </li>
 <li>
 Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
 </li>
 <li>
 Excellent analytical and communication skills, and always hands-on with several tools
 </li>
 </ul>
</div>

Assistant Manager Demand Planning

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Learning &amp; Development Specialist - Bayut Academy, you will be responsible for developing and delivering training modules for new, returning, and existing clients with content consisting of educational materials relevant to the Real Estate industry, including but not limited to product updates, onboarding guidelines, and market insights. You will be required to deliver these trainings under the auspices of Bayut Academy, face-to-face or through any other available medium, such as video calls.
 
 
 
 You are responsible for:
 
 
 
 <ul>
 <li>
 Help design training content with an emphasis on driving product adoption
 </li>
 <li>
 Develop property-related content and educational materials, demonstrating a strong understanding of the real estate market, trends, terminology, and customer needs
 </li>
 <li>
 Enter and track all training sessions delivered, including content, number of attendees, and overall session rating
 </li>
 <li>
 Deliver assigned and approved training content through Zoom, Bayut Academy sessions and face-to-face in an engaging and interactive manner
 </li>
 <li>
 Work closely with product and Bayut Academy to improve and facilitate content and training programs, including blended learning, and to help facilitate and design e-learning modules
 </li>
 <li>
 Ensure quality delivery of content and attend ongoing (in-house) professional development programs (train the trainer, instructional design, adult learning principles, etc.)
 </li>
 <li>
 Bridge the gap between product training and Bayut academy, i.e., include best practices in product training (professional phone etiquette, effective questioning techniques, principles of customer service, etc.)
 </li>
 <li>
 Introduce and make use of engaging and interactive tools and platforms, e.g. Polls, role plays, to engage and interact with customers in order to create interactive training
 </li>
 <li>
 Look for opportunities to improve the quality of training both externally and internally
 </li>
 <li>
 Assist with clients' queries and questions via video call, phone, email, or office visits
 </li>
 <li>
 Create training videos and add content to TalentLMS, including narrating PowerPoints and QuickTime Videos on an ongoing basis
 </li>
 <li>
 Create, schedule and maintain training calendars.
 </li>
 <li>
 Ensure timely reminders and follow-ups with clients while maintaining high standards and commitment to customer service
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A bachelor's degree is preferred
 </li>
 <li>
 Previous real estate experience is preferred
 </li>
 <li>
 Arabic &amp; English - spoken and written fluency
 </li>
 <li>
 Well-versed in customer services and training techniques with the ability to learn quickly
 </li>
 <li>
 Understands the importance of training
 </li>
 <li>
 Ability to promote a strong and professional presence in front of small and large groups comprised of agents, marketing managers, sales directors and managing directors
 </li>
 <li>
 Strong written and verbal skills, and the ability to shift communication depending on the audience
 </li>
 <li>
 Ability to embrace change within the organisation in a professional and upbeat manner
 </li>
 <li>
 Exceptional interpersonal and presentation skills
 </li>
 <li>
 A go-getter (someone who looks for opportunities and areas to improve) who is proactive
 </li>
 <li>
 Desire to learn, grow and help to improve the training department and work across multiple departments as needed
 </li>
 <li>
 Ability to take full ownership of tasks and materials assigned in an honest and innovative manner
 </li>
 <li>
 Ability to multitask, prioritise, and manage time effectively
 </li>
 <li>
 Highly presentable with a responsible and professional attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Trainer - Bayut Academy

Envision Employment Solutions

<div>
 
 
 Description
 
 
 
 
 Envision Employment Solutions
 
 is currently looking for
 
 UX Servicedesk XMO
 
 for one of our partners, a leader in the
 
 Consulting &amp; Technology Services
 
 !
 
 
 
 
 
 
 Objective:
 
 
 
 The
 
 UX SD (Service Desk)
 
 role within the Experience Management Office (XMO) is responsible for understanding end user experience across Service Desk and digital support channels. The role focuses on identifying pain points, analyzing user behavior, and translating qualitative and quantitative insights into experience improvement initiatives.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Conduct UX and employee experience research related to Service Desk and support channels
 </li>
 <li>
 Analyze user journeys, touchpoints, and interactions across Service Desk processes
 </li>
 <li>
 Perform qualitative and quantitative research (interviews, surveys, focus groups, usability tests)
 </li>
 <li>
 Create and maintain personas to represent different Service Desk user groups
 </li>
 <li>
 Collaborate with Data Analysts, DEM Tool SMEs, and Experience Managers to triangulate insights
 </li>
 <li>
 Translate research findings into actionable recommendations for Service Desk improvement
 </li>
 <li>
 Support root cause analysis for experience related issues identified through XMO analytics
 </li>
 <li>
 Document findings and update insights in the Experience Management Tracker
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 4 - 6 years of experience in UX Research, Employee Experience, or Service Design roles
 </li>
 <li>
 Strong understanding of Service Desk or IT support environments
 </li>
 <li>
 Ability to apply UX research methods in operational service contexts
 </li>
 <li>
 Strong analytical, synthesis, and storytelling skills
 </li>
 <li>
 Very good communication and stakeholder collaboration skills user
 </li>
 </ul>
</div>

UX Servicedesk XMO

OPPO

<div>
 
 
 Key Responsibilities
 
 
 
 
 Strategy &amp; Planning
 
 
 <ul>
 <li>
 Develop social media strategies aligned with product and brand goals
 </li>
 <li>
 Responsible for campaign planning (launches, and key collaborations)
 </li>
 <li>
 Define content direction, messaging and creative angles
 </li>
 </ul>
 
 
 Campaign &amp; Content leadership
 
 
 <ul>
 <li>
 Translate product features into clear campaign ideas
 </li>
 <li>
 Guide content pillars and formats across platforms
 </li>
 <li>
 Lead KOLs and KOCs campaign direction and concept
 </li>
 <li>
 Copyrighting content to fit brand&rsquo;s target audience &amp; platforms as first round
 </li>
 </ul>
 
 
 
 
 
 Team Collaboration
 
 
 <ul>
 <li>
 Report to social media lead with campaign structure, plan and overall content
 </li>
 <li>
 Support other teams with execution of campaigns
 </li>
 <li>
 Align with UGC &amp; community on engagement strategies
 </li>
 <li>
 Ensure consistency across all content outputs
 </li>
 </ul>
 
 
 Performance &amp; Optimization
 
 
 <ul>
 <li>
 Work with insights related teams to refine strategy
 </li>
 <li>
 Adjust content direction based on performance and content trends
 </li>
 </ul>
 
 Campaign Analysis and Reporting
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Female Mass communication graduate
 </li>
 <li>
 Up to 35 years old
 </li>
 <li>
 4 years + experience in social media and content strategies
 </li>
 <li>
 Strong experience in campaign planning and content creation and directions
 </li>
 <li>
 Deep understanding of digital culture and audience behavior
 </li>
 <li>
 Ability to translate insights into actionable strategies
 </li>
 <li>
 Deep monitoring of hot topics and trends
 </li>
 <li>
 Experience with KOLs and cross collaborations
 </li>
 <li>
 Experience of communication with third-party companies and agencies
 </li>
 <li>
 Strong communication skills
 </li>
 </ul>
 
 Sociable and extrovert
 
</div>

Senior Social Media Strategist

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

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