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commercial operations specialist

FlapKap

<div>
 
 What is FlapKap ?
 
 
 
 We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
 
 
 For more info, check our feature on Forbes.
 
 
 
 Why FlapKap?
 
 
 
 FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe
 
 
 environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
 
 
 
 What is this role?
 
 
 
 The Commercial Operations Specialist is responsible for ensuring the accuracy, completeness, and compliance of client documentation and Know Your Customer (KYC) information prior to submission to the Risk Department. This role acts as a critical quality-control function, reviewing client details, validating supporting documents, and confirming that all required checks are properly completed. By maintaining high standards of due diligence and data integrity, the Commercial Operations Specialist helps streamline risk assessments, reduce processing delays, and support informed decision-making across the business.
 
 
 
 Responsibilities
 
 :
 
 
 <ul>
 <li>
 Review and verify client documentation, including bank statements, Memorandum of Association (MOA), trade licenses, and other financial or legal documents
 </li>
 <li>
 Ensure all submitted files are accurate, complete, and compliant with internal policies and regulatory requirements
 </li>
 <li>
 Perform thorough KYC checks in line with company standards and compliance guidelines
 </li>
 <li>
 Maintain, update, and manage client records using CRM systems and internal operational tools
 </li>
 <li>
 Coordinate closely with internal stakeholders, including Sales, Operations, Credit, Risk, and Finance teams, to ensure a smooth and efficient workflow
 </li>
 <li>
 Identify missing, incomplete, or inconsistent information and follow up promptly with relevant parties to resolve issues
 </li>
 <li>
 Support the client onboarding and funding processes by ensuring documentation meets required standards prior to approval
 </li>
 <li>
 Upon completion of verification, hand over validated documentation to the Finance Operations (FinOps) team to finalize processing
 </li>
 <li>
 Prepare and generate client contracts following offer approval by the Credit team
 </li>
 <li>
 Initiate the e-signature process by issuing contracts through DocuSign and tracking completion
 </li>
 <li>
 Verify checks received from clients to ensure correctness and alignment with approved terms
 </li>
 <li>
 Contribute to the continuous improvement of documentation review and verification processes to enhance efficiency and accuracy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, Accounting, or a related field
 </li>
 <li>
 1-3 years of experience in commercial operations, client onboarding, documentation review, KYC, compliance, or a similar operational role (experience in financial services, fintech, or lending is a plus)
 </li>
 <li>
 Strong understanding of KYC, due diligence, and documentation verification processes
 </li>
 <li>
 High attention to detail with the ability to identify inconsistencies or missing information in financial and legal documents
 </li>
 <li>
 Familiarity with CRM systems and internal workflow tools; experience with document management platforms is preferred
 </li>
 <li>
 Strong organizational and time-management skills, with the ability to manage multiple files simultaneously and meet deadlines
 </li>
 <li>
 Excellent communication skills, with the ability to coordinate effectively with internal teams and follow up with stakeholders when required
 </li>
 <li>
 Proficiency in Microsoft Office tools (Excel, Word, Outlook); experience with e-signature platforms such as DocuSign is an advantage
 </li>
 <li>
 Ability to work independently while also collaborating effectively within a cross-functional team
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Salaries
 </li>
 <li>
 Hybrid working environment
 </li>
 <li>
 Healthcare coverage
 </li>
 <li>
 A highly collaborative team environment that will support your professional and personal growth
 </li>
 <li>
 A culture that promotes Work-Life balance and Wellbeing
 </li>
 <li>
 A culture of learning and innovation
 </li>
 </ul>
</div>

Commercial Operations Specialist

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Reports To:
 
 HR Operations Specialist (dotted line to HRBP for governance alignment)
 
 
 
 Functional Partnership:
 
 Relevant Market / BU
 
 
 
 Function:
 
 Administration
 
 
 
 Location:
 
 Market &ndash; Location and functional agnostic collaboration support where required
 
 
 
 Grade:
 
 Hay
 
 
 
 
 
 
 Operating Context
 
 
 
 
 
 
 The Administration Assistant operates within a structured HR operating model supporting:
 
 <ul>
 <li>
 HR Operations execution
 </li>
 <li>
 Commercial and Factory administrative coordination
 </li>
 <li>
 Office and facility management
 </li>
 <li>
 Government documentation support
 </li>
 </ul>
 
 The role functions within a regulated, cost-disciplined, multi-department environment requiring:
 
 <ul>
 <li>
 High coordination discipline
 </li>
 <li>
 Documentation accuracy
 </li>
 <li>
 Facility and office control standards
 </li>
 <li>
 Confidential handling of employee data
 </li>
 <li>
 Alignment to enterprise governance and reporting systems
 </li>
 </ul>
 
 The role is an enabling function and does not carry workforce governance authority.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Administration Assistant provides structured administrative, documentation, coordination, and facility support to the HR Operations Specialist and Business Unit leadership.
 
 
 The role ensures:
 
 <ul>
 <li>
 Smooth office operations
 </li>
 <li>
 Accurate documentation handling
 </li>
 <li>
 Timely processing of administrative transactions
 </li>
 <li>
 Structured meeting and travel coordination
 </li>
 <li>
 Compliance with internal policies and regulatory requirements
 </li>
 </ul>
 
 The role may support HR Operations during overflow periods under direct supervision and within defined authority limits.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 A. Administrative &amp; Office Coordination
 
 
 <ul>
 <li>
 Provide structured administrative support to BU Head, Line Managers, and Factory Team
 </li>
 <li>
 Manage office supplies, pantry, equipment inventory, and vendor coordination
 </li>
 <li>
 Raise Purchase Orders (POs), process payment requests, and maintain tracking logs (including Capex where applicable)
 </li>
 <li>
 Ensure proper documentation of approvals and audit traceability
 </li>
 </ul>
 
 
 
 
 
 B. Documentation &amp; Filing Control
 
 
 <ul>
 <li>
 Manage incoming and outgoing correspondence
 </li>
 <li>
 Maintain organized, secure filing systems for administrative and HR-related documentation
 </li>
 <li>
 Ensure documentation complies with retention standards and internal policy
 </li>
 <li>
 Maintain confidentiality and data protection discipline
 </li>
 </ul>
 
 
 
 
 
 C. HR Operational Support (Overflow &amp; Structured Assistance)
 
 
 <ul>
 <li>
 Support HR Operations Specialist during high-volume periods under supervision
 </li>
 <li>
 Prepare documentation packs for onboarding and offboarding
 </li>
 <li>
 Track document collection status for payroll, visas, and insurance
 </li>
 <li>
 Coordinate logistics for recruitment interviews and onboarding sessions
 </li>
 <li>
 Ensure all support remains within approved governance frameworks
 </li>
 </ul>
 
 Local Governance Authority: HR Operations Specialist
 
 
 Central Governance Authority: Operational Excellence Manager &amp; Head of HR
 
 
 
 
 
 
 D. Travel, Meetings &amp; Time Management
 
 
 <ul>
 <li>
 Manage calendars and schedules for Line Managers where applicable
 </li>
 <li>
 Coordinate internal and external meetings; prepare rooms and documentation
 </li>
 <li>
 Record and distribute meeting minutes when required
 </li>
 <li>
 Arrange travel logistics including visas, flights, accommodation, and insurance
 </li>
 <li>
 Track expense submissions and follow-ups
 </li>
 </ul>
 
 
 
 
 
 E. Government &amp; Regulatory Documentation Support
 
 
 <ul>
 <li>
 Assist in tracking contract renewals and government documentation
 </li>
 <li>
 Maintain updated GOSI and statutory files under HR Operations guidance
 </li>
 <li>
 Support document preparation for audits or inspections
 </li>
 <li>
 Escalate compliance risks immediately to HR Operations Specialist
 </li>
 </ul>
 
 
 
 
 
 F. Facility &amp; Office Standards
 
 
 <ul>
 <li>
 Maintain office standards aligned with GHK / 5S practices
 </li>
 <li>
 Liaise with facility management for maintenance issues
 </li>
 <li>
 Ensure orderly, professional office environment
 </li>
 <li>
 Support workplace event logistics where required
 </li>
 </ul>
 
 
 
 
 
 Clear Role Boundaries
 
 
 
 This role IS:
 
 <ul>
 <li>
 Administrative and coordination support function
 </li>
 <li>
 Office and documentation control enabler
 </li>
 <li>
 Overflow support to HR Operations
 </li>
 <li>
 Service-oriented liaison
 </li>
 </ul>
 
 This role IS NOT:
 
 <ul>
 <li>
 Workforce governance authority
 </li>
 <li>
 HR decision-maker
 </li>
 <li>
 Payroll approver
 </li>
 <li>
 ER handler
 </li>
 <li>
 Compensation or talent framework owner
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Interfaces
 
 
 
 Internal
 
 <ul>
 <li>
 HR Operations Specialist (Primary Line Manager)
 </li>
 <li>
 HRBP (Governance awareness)
 </li>
 <li>
 Head of HR &ndash; enterprise direction, standards and operating model
 </li>
 <li>
 Finance &ndash; PO and payment processing
 </li>
 <li>
 Legal &ndash; documentation requests
 </li>
 <li>
 Commercial &amp; Factory teams
 </li>
 </ul>
 
 External
 
 <ul>
 <li>
 Travel agencies
 </li>
 <li>
 Government offices
 </li>
 <li>
 Facility vendors
 </li>
 <li>
 Suppliers
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 Administrative Excellence
 
 <ul>
 <li>
 Timely completion of assigned tasks
 </li>
 <li>
 PO and payment accuracy rate &ge;98%
 </li>
 <li>
 Zero penalties due to delayed visa or government processing
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 <ul>
 <li>
 Filing accuracy and audit readiness
 </li>
 <li>
 Zero lost or incomplete employee documentation
 </li>
 </ul>
 
 Service Quality
 
 <ul>
 <li>
 Meeting coordination without scheduling conflicts
 </li>
 <li>
 Positive internal service feedback
 </li>
 </ul>
 
 Facility Standards
 
 <ul>
 <li>
 GHK / 5S compliance adherence
 </li>
 </ul>
 
 
 
 
 
 Development Pathway
 
 
 
 
 
 
 Administration Assistant - HR Operations Specialist
 
 
 
 
 
 Progression requires:
 
 <ul>
 <li>
 Demonstrated accuracy and compliance discipline
 </li>
 <li>
 Strong system literacy
 </li>
 <li>
 Exposure to payroll and HRIS processes
 </li>
 <li>
 Proven confidentiality and governance mindset
 </li>
 <li>
 Basic workforce administration capability
 </li>
 </ul>
 
 
</div>

Administrative Assistant

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

PetroApp | بتروآب

<div>
 
 Role Overview
 
 
 
 As a Senior Talent Acquisition Specialist for the Commercial division at PetroApp, you will play a critical role in driving our hiring efforts for sales, marketing, and business development positions. Your focus will be on attracting top talent to meet the evolving needs of our commercial operations, ensuring that we build a high-performing team that aligns with our strategic goals.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement tailored recruitment strategies to attract top commercial talent across various functions, including sales, customer success and others
 </li>
 <li>
 Conduct comprehensive candidate sourcing, screening, and interviewing processes to select candidates who fit our organizational culture and meet our hiring requirements
 </li>
 <li>
 Collaborate closely with hiring managers to understand their specific talent needs and create effective job descriptions and candidate profiles
 </li>
 <li>
 Enhance the candidate experience by providing ongoing communication and feedback throughout the recruitment process
 </li>
 <li>
 Utilize data-driven insights to monitor recruitment metrics, advising on hiring strategies and trends to optimize the recruitment process
 </li>
 <li>
 Build and maintain a talent pipeline, keeping potential candidates engaged for current and future opportunities
 </li>
 <li>
 Track and report on key recruitment metrics (Time-to-fill, Cost-per-hire, Sourcing channel effectiveness)
 </li>
 <li>
 Background commercial and B2B is a must
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, Human Resources, or a related field
 </li>
 <li>
 5+ years of experience in Talent Acquisition; proven experience in B2B companies is highly preferred
 </li>
 <li>
 Strong understanding of recruitment best practices and candidate assessment techniques
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build relationships at all organizational levels
 </li>
 <li>
 Proficiency in using ATS and HR software tools
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple openings simultaneously
 </li>
 <li>
 Strong analytical skills to interpret recruitment data and make informed decisions
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Performance Bonus
 </li>
 <li>
 Medical Insurance.
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

HSBC

<div>
 
 Job Profile Text
 
 
 
 The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client with the expected service by leveraging technology. These will be service-oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio; however, they will own the query that they pick up from the generic pooled mailbox.
 
 
 
 The Jobholder Is Primarily Responsible For
 
 
 
 <ul>
 <li>
 Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and hold responses as appropriate.
 </li>
 <li>
 First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the behavior will always be to drive first contact resolution, either through email and or where required via call/zoom.
 </li>
 <li>
 Creation of synergies between card operations, card service managers, client account manager, and contact center.
 </li>
 <li>
 Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.
 </li>
 <li>
 Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.
 
 
 </li>
 </ul>
 
 Control
 
 
 
 Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.
 
 
 
 Conduct
 
 
 
 Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.
 
 
 Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.
 
 
 HSBC Has Defined The Global Outcomes Relating To Conduct Which Must Be Delivered By Global Lines Of Business, HOST And The Global Functions. The 15 Global Outcomes Are Located Within The Document In This Link
 
 
 Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy
 
 
 Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.
 
 
 
 Strategy &amp; Business Models
 
 
 
 <ul>
 <li>
 Rules under this category are not applicable to this job
 
 
 </li>
 </ul>
 
 Culture &amp; Behaviors
 
 
 
 <ul>
 <li>
 Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
 </li>
 <li>
 Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
 </li>
 <li>
 We are open to challenges, we acknowledge when things go wrong, we fix things, and we learn from our mistakes
 </li>
 <li>
 We reward good performance, behavior and attitude which deliver the fair treatment of customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Customer
 
 
 
 <ul>
 <li>
 We know our customers and understand their needs-we actively listen to them and ask the right questions
 </li>
 <li>
 Our products and services provide a balanced exchange of value between HSBC and our customers
 </li>
 <li>
 Throughout our Sales and servicing we are efficient, transparent and customer focused
 
 
 </li>
 </ul>
 
 Markets
 
 
 
 <ul>
 <li>
 We seek to prevent and will proactively identify actions and behaviors that constitute market misconduct, and respond appropriately
 </li>
 <li>
 We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
 
 
 </li>
 </ul>
 
 Governance &amp; Oversight
 
 
 
 <ul>
 <li>
 Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 
 Impact on the Business/Function
 
 
 
 <ul>
 <li>
 Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues
 </li>
 <li>
 Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB
 </li>
 <li>
 Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment
 </li>
 <li>
 Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc
 
 
 </li>
 </ul>
 
 Typical Targets and Measures
 
 
 
 <ul>
 <li>
 Client satisfaction
 </li>
 <li>
 Resolution of client service issues
 </li>
 <li>
 High net promoter score
 </li>
 <li>
 Process improvements suggested and implemented
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and provide advisory solutions to the respective clients.
 </li>
 <li>
 Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.
 </li>
 <li>
 Ensure that GPS is responsive to the requirements and expectations of the Global Businesses regarding service expectation on Commercial Cards.
 </li>
 <li>
 Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
 </li>
 <li>
 Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.
 </li>
 <li>
 Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.
 </li>
 <li>
 Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business
 </li>
 <li>
 Constantly meet or exceed global and local service standards for internal and external clients.
 </li>
 <li>
 Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture
 </li>
 <li>
 Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.
 </li>
 <li>
 Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members
 </li>
 <li>
 Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees
 </li>
 <li>
 Foster a strong, collaborative culture and positive team dynamics consistent with Group values
 </li>
 <li>
 Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
 </li>
 <li>
 Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.
 </li>
 <li>
 Compliance of group policies and regulatory requirements
 </li>
 <li>
 Ensure that each service specialists training assigned is completed as per the mandatory requirements
 </li>
 <li>
 Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards
 </li>
 <li>
 Continually identify and address root cause issues that impact service levels
 </li>
 <li>
 Adopt preventive measures to improve and protect service levels.
 
 
 </li>
 </ul>
 
 Local Job Requirements
 
 
 
 
 Role Context
 
 
 
 Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
 
 
 With card solutions becoming more complex, clients are seeking a service specialist who can own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
 
 
 The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
 
 
 While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required.
 
 
 
 Major Challenges
 
 
 
 Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry&rsquo;s best practices, undisputed leadership, and consultative solution delivery.
 
 
 Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customers&rsquo; needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual will create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will proactively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction.
 
 
 
 Certifications, Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Fairly good understanding of payments, and commercial cards.
 </li>
 <li>
 A passion for serving clients and managing clients, front line client engagement experience
 </li>
 <li>
 Ability to own issues, to be able to be in front of a client (via Video) and take ownership
 </li>
 <li>
 High commitment to service excellence and client relationship management
 </li>
 <li>
 Strong knowledge of back end operational process
 </li>
 <li>
 Fluent English language command &ndash; speaking and writing
 </li>
 <li>
 Strong interpersonal, influencing and communication skills
 </li>
 <li>
 Minimum 2 &ndash; 3 years in front line service, complex query handling
 </li>
 </ul>
</div>

Commercial Cards Services Specialist UK - GPS - CMO, GSC

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 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 This role requires professional level proficiency in Spanish or Turkish.
 
 
 
 
 Job Overview
 
 
 
 We are looking for a dynamic and detail-oriented Commercial Finance Specialist to join our global commercial finance team. In this role, you will support the deal structuring process, ensuring compliance with our commercial policies and drafting contracts aligned with approved terms. You will work closely with the sales team, Commercial Finance Manager, CFO, and various internal stakeholders to drive financial performance and maintain the integrity of our business agreements. Additionally, you will have the opportunity to improve company policies and propose automation ideas for smoother deal support and contract creation processes.
 
 
 
 Key Responsibilities
 
 
 
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 Deal Structuring &amp; Approval process:
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 Collaborate with the sales team to guide deal structuring.
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 Evaluate and analyze potential deals, considering revenue, costs, and compliance.
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 Initiate ideas for improving policies and automating processes.
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 Facilitate the full deal approval process, ensuring stakeholder engagement.
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 Verify all deals for compliance with financial, legal, and revenue recognition (IFRS 15) standards.
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 Contract Drafting:
 
 
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 Draft and review commercial contracts to ensure terms align with deal approvals.
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 Incorporate commercial clauses and other relevant provisions into contracts, ensuring clarity and alignment with company objectives
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 Work with legal teams to address and mitigate all contract-related issues.
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 Pricing and Deals Desk:
 
 
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 Support account teams with pricing and deal structuring guidance.
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 Update resources to inform sales teams about commercial terms.
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 Stakeholder Collaboration:
 
 
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 Liaise between sales, finance, legal, and other departments to streamline deals.
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 Maintain open and clear communication with all stakeholders to ensure alignment and understanding throughout the deal lifecycle.
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 Provide training and guidance to sales and other teams on financial and compliance-related aspects of deal structuring and contract negotiations.
 
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 Qualifications
 
 
 
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 Education: Bachelor&rsquo;s degree in finance, business administration, law, or a related field; advanced degree or certification preferred.
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 Experience: 3+ years in a commercial finance role; basic understanding of IFRS 15 is advantageous.
 
 
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 Skills
 
 
 
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 Technical Skills:
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 Experience in contract drafting and basic negotiation.
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 Solid understanding of compliance standards and financial policies.
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 Strong ability to gather and reorganize information effectively from multiple resources.
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 Personal and Soft Skills:
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 Exceptional communication and interpersonal skills.
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 High level of integrity and professionalism.
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 Ability to manage stress effectively in a fast-paced environment.
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 Curiosity and a commitment to continuous learning and personal development.
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 IT Skills:
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 Proficiency in Microsoft Office, especially Excel, and ERP systems.
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 Interest in AI tools and strong organizational abilities.
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 Languages: Mandatory fluency in English and Spanish / Turkish.
 
 
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 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 442101 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
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Commercial Finance Specialist (Spanish/ Turkish Speakers), Cairo

Block Gemini

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 Job Title: Operations Support Specialist
 
 
 Location: mohandseen
 
 
 Job Type: Full-Time
 
 
 About the Company:
 
 
 Block gemini is a dynamic and fast-growing organization committed to providing exceptional pffering strategic consultation to businesses looking to adopt blockchain technology and integrate it into their business operations.. We are looking for a detail-oriented and proactive Operations Support Specialist to join our team. This role offers the opportunity to make a significant impact on our daily operations while contributing to our long-term success.
 
 
 Job Overview:
 
 
 The Operations Support Specialist will assist in managing and optimizing the operational processes within the company. This position requires excellent communication, problem-solving skills, and a keen attention to detail to ensure the smooth execution of day-to-day business activities.
 
 
 Key Responsibilities:
 
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 Provide administrative support to the operations team, ensuring smooth workflow and efficiency.
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 Assist with inventory management, order processing, and supply chain coordination.
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 Handle customer inquiries and coordinate the resolution of operational issues.
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 Assist in the preparation of reports and documentation for internal and external stakeholders.
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 Process and track internal requests, ensuring all are completed in a timely manner.
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 Perform data entry and maintain accurate records in the company&rsquo;s operational systems.
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 Qualifications:
 
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 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field (or equivalent experience).
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 1-3 years of experience in an operations support or administrative role.
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 Strong organizational and time-management skills.
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 Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with ERP or CRM software.
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 Excellent verbal and written communication skills.
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 Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
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 Attention to detail and a proactive approach to problem-solving.
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 Why Join Us?
 
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 Competitive salary and benefits package.
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 Opportunities for career growth and development.
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 A collaborative and inclusive workplace culture.
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 Work with a passionate and supportive team.
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 Industry
 
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 Software Development
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 Employment Type
 
 
 Full-time
 
 
 written communication skills
 
 
 
 
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English Customer Service Representative

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