sales manager

operations manager

front office supervisor

construction manager

office manager

concierge manager

Starling Talent Care Services

<div><h2 class="jobSectionHeader"><b>Job Title: Concierge Team Leader / Concierge Resident Manager</b></h2>
<p><b>
Company Name:</b> Starling Talent Care Services LLC<br>
<b>Location:</b> Dubai, UAE<br>
<b>Employment Type:</b> Full-time<br>
<b>Salary:</b> AED 2,000 per month<br>
<b>Visa:</b> Visa provided</p><p></p><h3 class="jobSectionHeader"><b><br>
Job Summary</b></h3>
<p>
Starling Talent Care Services LLC is looking for a responsible and service-driven <b>Concierge Team Leader / Concierge Resident Manager</b> to oversee daily concierge operations and ensure smooth service delivery at residential or mixed-use properties. The role requires hands-on leadership, strong coordination skills, and a commitment to high customer satisfaction.</p><p></p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3>
<ul>
<li><p>Supervise daily concierge operations and on-site staff</p>
</li>
<li><p>Lead and guide concierge team members during shifts</p>
</li>
<li><p>Act as the main point of contact for residents and management</p>
</li>
<li><p>Handle escalated service requests and resident concerns</p>
</li>
<li><p>Maintain duty rosters, attendance, and basic reports</p>
</li>
<li><p>Ensure staff follow company policies and service standards</p>
</li>
<li><p>Support training and onboarding of new team members</p>
</li>
<li><p>Maintain professional conduct and appearance at all times</p></li></ul><p><br>
</p><h3 class="jobSectionHeader"><b>
Requirements Qualifications</b></h3>
<ul>
<li><p>Minimum 2 years of experience in concierge or customer service</p>
</li>
<li><p>Prior leadership or supervisory experience preferred</p>
</li>
<li><p>Strong communication and interpersonal skills</p>
</li>
<li><p>Ability to multitask and solve problems efficiently</p>
</li>
<li><p>Basic computer skills (MS Office, email)</p>
</li>
<li><p>Flexible to work shifts if required</p></li></ul><p><br>
</p><h3 class="jobSectionHeader"><b>
Benefits</b></h3>
<ul>
<li><p>Salary: AED 2,000 per month</p>
</li>
<li><p>Visa provided</p>
</li>
<li><p>Stable employment</p>
</li>
<li><p>Supportive work environment</p></li></ul></div>

Concierge Team Leader / Concierge Resident Manager

Bab Al Shams Desert Resort

<div></div><div><div>Assistant Manager, Concierge<br>
(18533)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
Ensures that the level of service that is delivered to guest upon arrival and departure is in a safe and professional manner, aiming to exceed guest expectations as they are the first and last impression of the hotel. To ensure that all guests are given a friendly, courteous, informative and efficient service, on airport / chauffer and shuttle service transfers, ensuring that standards are maintained to achieve maximum guest satisfaction.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<ul><li>To ensure that all Concierge employees adhere to the section&rsquo;s Standard Operating Procedures</li></ul>
at all times<br>
<ul><li>To respond orally to positive or negative feedback received directly from guests or via comment.</li></ul>
cards/feedback systems and to develop strategies to address potential service shortfalls.<br>
<ul><li>To be aware of local market competition, to monitor trends within the industry and make suggestions how these could be implemented in our resort.</li><li>To always lead all Concierge employees by example and to create a challenging and fun environment for all staff to work in</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests</li><li>To handle guest complaints, comments, problems/requests and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.</li><li>To ensure that all Concierge employees work in a safe manner, that work related accidents, sick leave and staff turnover are kept to a minimum within the department and that all hotel policies and laws &amp; regulations of the UAE are always adhered to by all staff members.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to make sure that all Concierge employees on duty is, too, and are always adhering to all aspects of the credit policy.</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to</li></ul>
Always maintain good relations with the police and other local authorities.<br>
<ul><li>Covers the Concierge Desk as required and carries out duties of Concierge Desk staff.</li><li>Ensures that staff reports punctually for work as per their schedule.</li><li>Ensures that the staff report for duty in the correct as well as neat and tidy uniform.</li><li>Maintains accurate administrative records of all documents.</li><li>Organizes the safekeeping of guest luggage and regularly checks the storeroom.</li><li>Co-ordinates daily departmental briefings.</li><li>To make sure that all Concierge employees on duty are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guestroom security.</li><li>To ensure that all Concierge employees on duty are fully familiar with the hotel and conversant.</li></ul>
with all hotel services and the opening &amp; closing times of all outlets<br>
<ul><li>To ensure that all Concierge employees are anticipating our guests&rsquo; and visitors&rsquo; needs.</li></ul>
whenever possible and act pro-actively to provide them with the best possible hotel experience.<br>
<ul><li>To ensure that the Porte-coch&egrave;re/driveways outside the hotel entrances are always kept clean and free of obstacles</li><li>Ensures that all departmental / Cross Trainings are recorded as per the required guidelines, set by the company.</li><li>Prepares work schedules for Concierge staff to ensure optimum coverage within the department at all times.</li><li>Ensures that staff working hours are recorded accurately and in accordance with the hotel policies and procedures.</li><li>Ensures details of staff vacation, lieu time and worked public holidays are recorded in accordance with hotel policies and procedures.</li><li>Assists in the recruitment of staff for the Concierge department.</li><li>Carries out regular appraisals for all Concierge staff.</li><li>Regularly spot-checks the cleanliness of the hotel vehicles in absence of the Assistant Manager Transportation.</li><li>Ensures that the &lsquo;Miscellaneous Charge Voucher&rsquo; for transportation charges is accurately inventoried for the purpose of night auditing.</li><li>Oversees and ascertains that all vouchers of outside companies used at the Concierge Desk are correctly filled out and all necessary details entered for proper processing by the hotel Accounts Department.</li><li>Ensures proper handling of cash received from guests/front desks for purchasing items on guests&rsquo; behalf (e.g. Airline ticket, novelty items, etc.).</li><li>Trains the colleagues to participate in the &ldquo;Concierge of the Year&rdquo; competition.</li><li>Coordinates daily activities with hotel management team on a daily basis.</li><li>Participates in monthly department meetings, keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promotes a strong team atmosphere and culture.</li><li>Remains current in all updates with regards to new procedures and training.</li><li>Ensures staff is fully trained in emergency procedures.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>Supervises Concierge team to have smooth day to day operations.</li><li>Provides constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.</li></ul>
<div><b>
Experience &amp; Educational Requirements</b></div>
<ul><li>Hotel Management bachelor&rsquo;s degree / Diploma or its equivalent.</li><li>3 years in similar position in a five-star hotel.</li><li>Computer competency requiring word-processing, spreadsheet and database software knowledge and experience.</li><li>Hotel property management systems such as Opera and understanding of sales systems such as Micros.</li><li>Professional presentation</li><li>Outstanding guest services skills</li><li>Sophisticated verbal &amp; written communication skills</li><li>Strong interpersonal and problem-solving abilities.</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast-paced environment.</li><li>Ability to work cohesively as part of a team.</li><li>Ability to focus attention on guest needs, always remaining calm and courteous.</li><li>Interpersonal ability</li><li>Attention to detail.</li><li>Customer service oriented</li><li>Teamwork</li><li>Professionalism</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Concierge

Independent food company

<div><p>Driven by a passion for creating unique<b> home-grown</b> food concepts, The <b>Independent Food Company</b> is a UAE-based hospitality group behind the <b>region's most beloved brands</b> - SALT, Parker's, Somewhere, Public, Kumo, and Shalwa. Each concept is a testament to our commitment to innovative experiences, community connection, and high standards of service.</p><p>
The Guest Relations Manager is responsible for delivering exceptional guest experiences by ensuring personalized service, managing guest feedback, and overseeing concierge services to enhance overall satisfaction and loyalty.</p><div>
Key Responsibilities:<br>
<ul><li>Welcome VIP and repeat guests, ensuring personalized and memorable experiences</li><li>Handle guest inquiries, requests, and complaints promptly and professionally</li><li>Oversee and coordinate concierge services</li><li>Ensure seamless coordination between F&amp;B teams</li><li>Anticipate guest needs and provide tailored experiences and service recovery when required</li><li>Monitor guest satisfaction levels and proactively address service gaps</li><li>Train the team member. Ensure client retention.</li><li>Maintain service standards, SOPs, and brand guidelines at all times</li><li>Manage guest feedback, online reviews, and satisfaction surveys</li><li>Prepare VIP lists, guest preferences, and daily guest reports</li><li>Represent the brand with professionalism, warmth, and a strong service culture</li></ul></div><div><br>
Requirements &amp; Qualifications:<br>
<ul><li>Proven experience in Guest Relations or Concierge leadership.</li><li>Strong knowledge of local attractions, services, and hospitality networks</li><li>Excellent communication and interpersonal skills</li><li>Ability to handle complaints discreetly and effectively</li><li>Leadership skills with strong attention to detail</li></ul></div><p>
Fluency in English; additional languages are an advantage</p><p><b>
Apply with your CV</b></p></div><p></p>

Guest Relations Manager

Fairmont Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge/Guest Services department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Passion for guest service
  </li>
  <li>
   Excellent written and verbal communication, interpersonal and leadership skills.
  </li>
  <li>
   Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  </li>
  <li>
   Strong interpersonal and problem-solving abilities.
  </li>
  <li>
   Highly responsible &amp; reliable.
  </li>
  <li>
   Fluency in English, secondary language preferred.
  </li>
  <li>
   Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.
  </li>
  <li>
   Must have the ability to handle a multitude of tasks and Guest requests.
  </li>
  <li>
   Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
  </li>
  <li>
   Knowledge of Micros-Fidelio Property Management System an asset.
  </li>
  <li>
   Ability to work cohesively with fellow colleagues as part of a team.
  </li>
  <li>
   Ability to focus attention on guest needs, remaining calm and courteous at all times.
  </li>
 </ul>
</div>


Head Concierge

Blaura Wellness and Fitness Center LLC

<p><b>Position Overview</b></p><p>Blaura is seeking a proactive, organized, and service-oriented <b>Concierge &amp; Events Experience Coordinator</b> to manage personalized guest experiences across travel, tourism, and on-site events.<br/>This role is ideal for someone who enjoys planning memorable experiences&mdash;from kids&rsquo; birthday parties and baby showers to staycation retreats and curated tourist activities&mdash;while offering seamless concierge support for members and guests.</p><p>The role requires exceptional communication, attention to detail, and the ability to manage multiple requests while delivering premium, hospitality-grade service.</p><p><b>Key ResponsibilitiesConcierge &amp; Guest Support</b></p><ul><li>Assist guests with daily inquiries, reservations, and personalized requests.</li><li>Arrange transportation, travel itineraries, dining reservations, and activity bookings.</li><li>Act as the main point of contact for members, ensuring smooth, luxury-level service.</li><li>Provide tourist guidance, experience recommendations, and curated city itineraries.</li></ul><p><b>Event Planning &amp; Coordination</b></p><ul><li>Plan, organize, and manage events such as:</li><li>Kids&rsquo; birthday parties</li><li>Baby showers</li><li>Family gatherings</li><li>Wellness or corporate retreats</li><li>Staycation and holiday-themed experiences</li><li>Coordinate vendors, d&eacute;cor, entertainment, catering, and logistics.</li><li>Prepare event schedules, checklists, and guest experience plans.</li><li>Ensure flawless event execution from setup to closing.</li></ul><p><b>Travel &amp; Tourism Coordination</b></p><ul><li>Manage bookings for staycations, resort stays, day trips, and special packages.</li><li>Collaborate with travel partners, hotels, and experience providers to secure the best options for clients.</li><li>Create customized itineraries based on client preferences, age groups, and special occasions.</li><li>Track reservations, invoices, and confirmations.</li></ul><p><b>Administration &amp; Operations</b></p><ul><li>Maintain organized guest and event documentation.</li><li>Manage budgets for events and activities.</li><li>Ensure high standards of safety, service, and hospitality during all experiences.</li><li>Work closely with the management team to support operational needs.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree preferred (Hospitality, Tourism, Events Management, or related field).</li><li>Minimum <b>2&ndash;4 years of experience</b> in concierge, hospitality, events coordination, or tourism services.</li><li>Strong knowledge of UAE tourism hotspots, hotels, family-friendly activities, and travel services.</li><li>Excellent communication and client-facing skills.</li><li>Highly organized, creative, and detail-oriented.</li><li>Ability to manage multiple events and requests simultaneously.</li><li>Proficient in MS Office / Google Workspace.</li><li>Vendor management experience (decorators, entertainment, hotels, photographers, etc.).</li><li>Customer-focused with a friendly and professional demeanor.</li></ul><p><b>Personal Attributes</b></p><ul><li>Warm, welcoming, and customer-first mindset.</li><li>Creative thinker with strong problem-solving skills.</li><li>Calm under pressure and adaptable to last-minute changes.</li><li>Energetic, positive, and passionate about hospitality and events.</li><li>Reliable, punctual, and responsible.</li></ul><p><b>Compensation &amp; Work Environment</b></p><ul><li>Competitive salary as per UAE labor law.</li><li>Dynamic, supportive, and guest-centric work culture.</li><li>Opportunities to plan unique, memorable events and curated travel experiences.</li><li>Growth potential within hospitality and events operations.</li></ul><p>Job Type: Full-time</p>

Concierge & Events Experience Coordinator (Female Only)

DELANO

<p><strong><u>Summary</u></strong></p>
<p>The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p>
<p><strong><u>Responsibilities</u></strong></p>
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Explore 2087+ Concierge manager in Dubai this December. Find roles across top companies and apply now to boost your career.

2087 concierge manager jobs IN Dubai

Concierge Team Leader / Concierge Resident Manager

Assistant Manager, Concierge

Guest Relations Manager

Head Concierge

Head Concierge

Concierge & Events Experience Coordinator (Female Only)

Concierge