sales manager

office manager

operations manager

commercial manager

construction manager

concierge manager

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p><br>
<div></div>
Job Description:<br>
<div></div><ul><li>
Daily report management</li><li>
Development of strategies for direct office tour</li><li>
Maximizing concierge revenue through excursions and tours direct sales</li><li>
Monthly production report on revenue generated via Concierge team</li><li>
Guiding Concierge team on proper procedures + guest handling</li><li>
Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests</li><li>
Managing logistics of the tours booked for guests</li><li>
Providing TFG owners/investors in house with dedicated preferential treatment and ensuring they are properly recognized</li><li>
Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food &amp; Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)</li><li>
Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours</li><li>
Signing up clients for upcoming TFG Hotels loyalty program</li><li>
Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties</li></ul>
Desired Skill &amp; Expertise:<br>
<div></div><ul><li>
Hospitality or Tourism experience for a minimum of 2 years</li><li>
Preferably with front of the office or guest facing activities experience</li><li>
Knowledge of Dubai basic tours and attractions is a must</li></ul></div>

Concierge - The First Collection

The First Group Hospitality

Fairmont The Palm, Dubai

<div>
 <ul>
  <li>
   Overlook the daily operations of the whole Concierge/Guest Services department.
  </li>
  <li>
   Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.
  </li>
  <li>
   Approve and adjust schedules as required based on business volume forecasts.
  </li>
  <li>
   Provide feedback, seizes training and coaching opportunities with Colleagues.
  </li>
  <li>
   Support training initiatives and provides a training role as required.
  </li>
  <li>
   Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  </li>
  <li>
   Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  </li>
  <li>
   Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  </li>
  <li>
   Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  </li>
  <li>
   Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  </li>
  <li>
   Respond to queries positively.
  </li>
  <li>
   Follow through all endorsements at the concierge and ensure completion.
  </li>
  <li>
   Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  </li>
  <li>
   Be transparent and responsible on matters involving finances.
  </li>
  <li>
   Maintain absolute integrity and trustworthiness in the team.
  </li>
  <li>
   Adhere to the established financial guidelines and control all costs.
  </li>
  <li>
   Manage the daily documentation/recording of bills particularly filing of receipts.
  </li>
  <li>
   Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.
  </li>
  <li>
   Monitor responsible use of all available systems and equipment in the hotel.
  </li>
  <li>
   Promotes and follows a safe work environment.
  </li>
  <li>
   Promotes and leads a service driven, results driven work environment.
  </li>
  <li>
   Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies
  </li>
  <li>
   Promote all hotel services, offers and facilities and their operating hours.
  </li>
  <li>
   Other duties as assigned.
  </li>
 </ul>
 <p>
 </p>
</div>


Head Concierge

Fairmont

<div><b>Company Description</b><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><b><br>
Job Description</b><br>
<ul><li>
Overlook the daily operations of the whole Concierge/Guest Services department.</li><li>
Coach, lead, guide and direct the efforts of the team of Concierge/Guest Services Agents.</li><li>
Approve and adjust schedules as required based on business volume forecasts.</li><li>
Provide feedback, seizes training and coaching opportunities with Colleagues.</li><li>
Support training initiatives and provides a training role as required.</li><li>
Ensure everyone in the team is knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.</li><li>
Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.</li><li>
Maintain a network of service providers for the efficient conduct in coordinating guest requirements.</li><li>
Ensure availability of printed/digital materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.</li><li>
Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.</li><li>
Respond to queries positively.</li><li>
Follow through all endorsements at the concierge and ensure completion.</li><li>
Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.</li><li>
Be transparent and responsible on matters involving finances.</li><li>
Maintain absolute integrity and trustworthiness in the team.</li><li>
Adhere to the established financial guidelines and control all costs.</li><li>
Manage the daily documentation/recording of bills particularly filing of receipts.</li><li>
Manage all activities relating to Concierge and ensure that all transactions are performed in the best interest of the company.</li><li>
Monitor responsible use of all available systems and equipment in the hotel.</li><li>
Promotes and follows a safe work environment.</li><li>
Promotes and leads a service driven, results driven work environment.</li><li>
Follows departmental SOP&rsquo;s (Standard Operating Procedures) including all safety policies</li><li>
Promote all hotel services, offers and facilities and their operating hours.</li><li>
Other duties as assigned.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Passion for guest service</li><li>
Excellent written and verbal communication, interpersonal and leadership skills.</li><li>
Highly organized, results-oriented with the ability to be flexible and work well under pressure.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Fluency in English, secondary language preferred.</li><li>
Minimum of 3-year previous proven Managerial position or equivalent in a customer service industry.</li><li>
Must have the ability to handle a multitude of tasks and Guest requests.</li><li>
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>
Knowledge of Micros-Fidelio Property Management System an asset.</li><li>
Ability to work cohesively with fellow colleagues as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li></ul></div>

DELANO

<p><strong><u>Summary</u></strong></p>
<p>The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.</p>
<p><strong><u>Responsibilities</u></strong></p>
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Ten Group

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.<br><br> We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our 'big 4' service categories of restaurants/travel/entertainment and luxury retail.<br><br> We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).<br><br> Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.<br><br> For more information, please watch Ten's Growth Engine Video <br><br> Overview Do you have what it takes to work with Ultra-High-Net-Worth clients, curating exclusive luxury lifestyle experiences and delivering service at the highest level?<br><br> Join Our Team as a Private Lifestyle Manager You will play a crucial role in delighting and retaining our members. You will be expected to go above and beyond to ensure each member enjoys a memorable experience with elevated access to fulfill their dining, entertainment, retail and travel needs.<br><br> You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members.<br><br> Being well-versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members' needs with our services and provide a personalised, world-class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations.<br><br> Key Responsibilities Service Delivery <ul> <li>Professionally onboard members to Ten, tailored to their needs, ensuring that they feel connected to as an individual and understand how they personally best use the service</li> <li>Private Client Relationship Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example</li> <li>Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn</li> <li>Establish strategies for low users, high users and engage members that haven't used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these</li> <li>Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best</li> <li>To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings</li> <li>To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service</li> <li>To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence</li> <li>To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten</li> <li>To gather feedback from members' previous requests and use this feedback effectively</li> <li>To keep administration and research relating to the members or the members requests accurately up to date on Ten's CRM system</li> <li>To think commercially and ensure that any opportunities for commission are realized</li> </ul> Education/Experience Knowledge, Skills & Abilities <ul> <li>Only Arabic speaking candidates who are CURRENTLY based in the UAE will be considered</li> <li>Must be fluent in native English and Arabic. Excellent written & oral communication is a MUST. Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.</li> </ul> <ul> <li>Must have at least 3 years of experience in luxury lifestyle management</li> <li>Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.</li> <li>A strong understanding of UHNW expectations and demands</li> <li>Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.</li> <li>Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.</li> <li>Understanding of and experience using a CRM system</li> <li>Possess local expertise and familiar with GCC market</li> <li>Can do attitude with strong understanding of Arabic culture (GCC, Middle East and North Africa)</li> <li>Flexible with different shift patterns</li> <li>Exceptional verbal and written communication skills, combined with demonstrated problem solving ability</li> <li>A deep sense of empathy and ability to connect with members quickly and building trust</li> <li>Confidence in communicating with UHNW clients</li> <li>A 'can do, will do' mindset, willing to get whatever is needed done</li> <li>A high sense of ownership in everything you do, taking responsibility</li> <li>Incredible ability to drive noticeably high member satisfaction</li> <li>Analytical in approach, with a commercial understanding to service delivery</li> </ul> Guidelines for Hybrid/Home Office option <ul> <li>Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.</li> <li>A secure home office at your confirmed address, free from background noise or other distractions</li> <li>Internet service must meet minimum requirements and minimum speed check must be complete</li> </ul> Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.<br><br> All our employees also enjoy a range of benefits: <ul> <li>A competitive salary will be offered depending on experience plus performance related bonus</li> <li>Offer flexible work arrangements including Hybrid work possibilities</li> <li>Annual Leave of 22 days per annum and an additional 3 extra days of annual leave in third year.</li> <li>One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave</li> <li>Lucrative Ten Loyalty Rewards program </li><li>Remote Working Holidays - Travel and Work for up to 4 weeks per year!</li> <li>Access to lots of great travel and entertainment discounts as our clients members would!</li> <li>Be part of a our global, dynamic and inclusive Team, with diversity at its core.</li> <li>Possibility of growth within a dynamic and international company</li> </ul> WhoAreWe Ten is leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.<br><br> Ten's strategy focus Ten's strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.<br><br> At Ten, you'll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.<br><br> Join us and experience a workplace where you can truly thrive. <br><br> Commitment to Diversity We encouraged diverse philosophies, cultures, and experiences. We appreciated diversity and are dedicated to creating an inclusive work environment for our employees. This idea unitesthe teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.<br><br> Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time . click apply for full job details

Private Lifestyle Manager - Arabic Speaking

MCG Talent

<div>
 <p>
  <strong>
   VIP Account Manager (VIP Customer Success, Web 3.0)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  My client is looking to hire a performance-driven Account Manager for their VIP Account Management team in the GCC region. You&rsquo;ll own a portfolio of high-value clients to boost satisfaction, retention, and revenue.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   <strong>
    Client Relationships
   </strong>
   : Manage high-value traders, serving as their advocate with concierge-level support, proactive outreach, and tailored insights to boost loyalty.
  </li>
  <li>
   <strong>
    Growth
   </strong>
   : Drive cross-sell/upsell, monitor usage and AUM, and promote product adoption to fuel trading and revenue.
  </li>
  <li>
   <strong>
    Strategy &amp; Collaboration
   </strong>
   : Track NPS and feedback, partner with Product, Marketing, Risk, and Compliance for seamless experiences, and grow business via referrals and relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   3-5+ years in account management, sales, or customer success, ideally in Web 3.0/crypto, fintech, or financial services.
  </li>
  <li>
   Proven success with high-value/HNW clients.
  </li>
  <li>
   Strong grasp of crypto markets and trader behaviour (or eager to learn fast).
  </li>
  <li>
   Organized, data-driven, performance-focused.
  </li>
  <li>
   Confident communicator with interpersonal finesse.
  </li>
 </ul>
 <p>
 </p>
</div>


VIP Account Manager

Explore 2374+ Concierge manager in Dubai this December. Find roles across top companies and apply now to boost your career.

2374 concierge manager jobs IN Dubai

Concierge - The First Collection

Concierge - The First Collection

Head Concierge

Head Concierge

Concierge

Private Lifestyle Manager - Arabic Speaking

VIP Account Manager