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concierge receptionist

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Serve as the primary point of contact for guests, providing them with exceptional service that exceeds their expectations.</li><li>
Greet guests upon arrival, engage with them during their stay, and bid them a warm farewell upon departure.</li><li>
Handle guest complaints and feedback promptly and effectively, in accordance with the hotel&rsquo;s standards.</li><li>
Actively listen to guest needs and take ownership of guest requests to ensure timely and satisfactory resolution.</li><li>
Follow up with guests to ensure satisfaction with services provided, creating memorable experiences.</li><li>
Maintain open lines of communication with related departments to ensure guest requests and complaints are addressed promptly and effectively.</li><li>
Regularly update the Chief Concierge and Concierge Supervisor about daily operations, guest feedback, and challenges.</li><li>
Coordinate with the valet and bellman teams to ensure smooth guest arrivals, departures, and luggage handling.</li><li>
Report any maintenance issues or concerns to the appropriate department to ensure the comfort and safety of guests.</li><li>
Stay fully informed about the hotel&rsquo;s services, room types, amenities, facilities, local attractions, dining options, events, and promotions.</li><li>
Maintain a comprehensive understanding of transportation options, including shuttle services, taxis, car rentals, and public transport routes.</li><li>
Provide guests with personalized recommendations for local attractions, activities, and dining, tailored to their interests.</li><li>
Keep the Concierge desk stocked with brochures, maps, and guides of local interest for guests.</li><li>
Coordinate guest transportation needs, including airport transfers, taxis, shuttle services, and private drivers.</li><li>
Ensure all transportation requests are accurately logged, confirmed, and fulfilled.</li><li>
Maintain strong relationships with local transportation providers to ensure timely, high-quality service for guests.</li><li>
Assist with special transportation needs, ensuring guests&rsquo; unique requests are met promptly.</li><li>
Ensure hotel bikes are well-maintained, clean, and available for guest use.</li><li>
Regularly inspect and clean bikes to ensure they are in good working order.</li><li>
Ensure all concierge equipment, including trolleys and other tools, are clean and properly stored when not in use.</li><li>
Keep the concierge area clean, organized, and welcoming for guests at all times.</li><li>
Take charge of managing and fulfilling guest requests, ensuring that they are completed in a timely, professional, and efficient manner.</li><li>
Lead the team in responding to special guest requests and making things happen for VIPs and high-profile guests.</li><li>
Ensure guests&rsquo; requests are accurately documented, tracked, and communicated to the relevant departments</li><li>
Work closely with the Chief Concierge and Concierge Supervisor to ensure the efficient operation of the concierge desk and high levels of guest satisfaction.</li><li>
Support the training and development of new team members, ensuring they adhere to hotel standards and provide excellent guest service.</li><li>
Collaborate with other departments to facilitate seamless service delivery, including front office, housekeeping, and food &amp; beverage teams.</li><li>
Maintain a strong team spirit, offering support and guidance to colleagues as needed.</li><li>
Assist with the management of guest services, ensuring proper logging of guest information and services provided.</li><li>
Handle all administrative tasks, including filing, document management, and updating guest records as needed.</li><li>
Assist the GSM and Front Office Manager with operational costs, maximizing sales, and achieving profitability.</li><li>
Coordinate and conduct site inspections or hotel tours for potential guests or media personnel when needed.</li><li>
Perform additional duties as assigned by senior management, ensuring flexibility and adaptability in meeting hotel needs.</li><li>
Handle VIP guest check-ins and check-outs, ensuring special attention is provided to these guests.</li><li>
Carry out courtesy calls to VIP guests, recording feedback and ensuring all comments are logged, communicated, and resolved.</li><li>
Assist with flight bookings, transport arrangements, and any special requests for guests during their stay.</li><li>
Coordinate with the concerned department to ensure smooth departures and warm farewells for VIP guests.</li><li>
Promote and sell hotel facilities and services proactively, ensuring guests are fully aware of available offerings.</li></ul> 
Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Minimum of 2 years of experience in a luxury hotel or hospitality environment, with a strong understanding of concierge operations.</li><li>
Fluency in English is essential; proficiency in a second language (Arabic preferred) is highly beneficial.</li><li>
Strong knowledge of concierge services, local attractions, transportation options, and hospitality trends.</li><li>
Computer literate, with proficiency in MS Office and knowledge of PMS systems (Opera preferred)</li><li>
Strong leadership abilities with a focus on teamwork, coaching, and improving service delivery.</li><li>
Ability to adapt quickly to new environments and work effectively with a diverse team.</li><li>
Excellent interpersonal and communication skills, with the ability to engage with guests in a personalized and positive manner.</li><li>
A creative problem solver, with the ability to think on your feet and meet guest needs.</li><li>
A dedicated and committed professional, with a passion for delivering outstanding guest service.</li></ul> 

Additional Information 
Additional Information
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Concierge Agent

Accor Group

Job Title Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Job Description Chief Concierge - Guest Services and Hotel Operations - Accor Dubai Position Overview Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions. Employment Overview Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: UAE preferred Job Type: Full Time Key Responsibilities * Supervise and coordinate all aspects of concierge operations, including bell desk and doormen * Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently * Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations * Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability * Conduct daily team briefings, assign responsibilities, and uphold service checklists * Ensure all lobby areas remain presentable, organized, and free from obstruction * Control and safeguard all keys, systems, and property management tools * Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships * Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations * Maintain daily logs, reports, and share operational highlights with the Front Office Manager * Monitor performance, provide coaching, and support continuous team development * Track and manage requisitions and stock levels for concierge materials * Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures * Support budget monitoring and forecasting alongside front office leadership Candidate Requirements * Previous experience in a senior concierge or guest service role within a luxury hotel * Strong leadership, organizational, and team coordination skills * In-depth knowledge of Dubai's leisure, cultural, and business offerings * Excellent verbal and written communication skills in English; other languages an advantage * Familiarity with property management systems and front office software * High level of grooming, professionalism, and guest orientation * Ability to manage logistics, multi-task under pressure, and make informed decisions * Flexibility to work shifts, weekends, and holidays as needed

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

VOCO Hotels

[daytoday] Key Responsibilities: 
 
<ul>
<li>
Assist in overseeing the Concierge, Bell Desk, and Transportation services to ensure smooth and professional guest interactions.
</li>
<li>
Act as a key point of contact for guests, offering tailored recommendations and handling special requests (e.g., restaurant bookings, yacht charters, private tours, event tickets, etc.).
</li>
<li>
Ensure the team delivers exceptional service standards in alignment with voco and IHG brand values.
</li>
<li>
Coordinate with internal departments (Housekeeping, F&amp;B, Reservations, Security) to ensure guest requests are fulfilled accurately and promptly.
</li>
<li>
Manage and maintain strong relationships with local partners, luxury service providers, and tourism contacts to offer VIP-level experiences.
</li>
<li>
Monitor guest feedback and act on issues swiftly to ensure complete satisfaction.
</li>
<li>
Support in training, mentoring, and scheduling concierge staff, ensuring professional grooming, product knowledge, and etiquette are upheld.
</li>
<li>
Step in as the Chief Concierge when needed, ensuring continuity in guest service.
</li>
<li>
Maintain a concierge database and ensure information (maps, menus, events, attractions) is up-to-date and available.
</li>
<li>
Assist in managing luggage delivery/storage, transportation requests, valet parking, and other guest-facing logistics.
</li>
</ul>
 Required Qualifications: 
 
<ul>
<li>
Minimum 2-3 years of experience in a luxury hotel in a concierge or guest services leadership role.
</li>
<li>
Strong knowledge of Dubai and surrounding areas, with access to VIP contacts and services.
</li>
<li>
Excellent communication skills in English; additional languages (especially French, Arabic, or Russian) are a plus.
</li>
<li>
Polished appearance and professional demeanor, aligned with luxury brand standards.
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<li>
Proficient in hotel management software and Microsoft Office.
</li>
<li>
Member of Les Clefs d'Or (preferred but not mandatory).
</li>
</ul>

Assistant Chief Concierge

VA Global LLC

Concierge Job Description &ndash; Hospitality Industry.<ul><li>A well vibrant and dynamic hospitality company in Dubai looking to hire a well experience staff for the position of Concierge.</li><li>The concierge will serves as a key point of contact for guests, offering tailored assistance to ensure a memorable and comfortable stay. This role requires deep local knowledge, excellent communication skills, and a passion for customer service.</li><li>Key Responsibilities</li><li>Guest Services:</li><li>Greet guests warmly and assist with check-in/check-out procedures.</li><li>Respond promptly to guest inquiries and requests.</li><li>Provide information about hotel amenities, services, and policies.</li><li>Local Expertise:</li><li>Offer recommendations for restaurants, attractions, shopping, and entertainment.</li><li>Arrange transportation, including taxis, shuttles, and car rentals.</li><li>Book reservations for dining, tours, spa treatments, and events.</li><li>Coordination &amp; Logistics:</li><li>Handle special requests such as floral arrangements, gift deliveries, or surprise setups.</li><li>Liaise with other departments (housekeeping, front desk, security) to fulfill guest needs.</li><li>Maintain updated records of guest preferences and feedback.</li><li>Problem Resolution:</li><li>Address complaints or issues with professionalism and empathy.</li><li>Follow up to ensure guest satisfaction and loyalty.</li><li>Skills &amp; Qualifications</li><li>Excellent interpersonal and communication skills</li><li>Strong organizational and multitasking abilities</li><li>Knowledge of local attractions, events, and services</li><li>Proficiency in reservation systems and basic computer applications</li><li>Fluency in multiple languages is a plus</li><li>Previous experience in hospitality or customer service preferred</li><li>Requirement</li><li>Candidate should be on independent or own visa in Dubai ONLY</li><li>Should be available for 1 to 2 weeks.</li><li>Candidate should have prior experince in the hospitality sector</li><li>Typically based in hotel lobbies or guest service desks..</li><li>Fast-paced, guest-facing role with high expectations for professionalism and discretion.</li><li>This role is ideal for individuals who thrive on helping others, enjoy solving problems creatively, and take pride in delivering exceptional service.</li></ul>*Job Type: PermanentExpected Start Date: 15/11/2025

Concierge

RAFFLES

<div>Job Description</div> PURPOSE OF POSITION To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Assist guests with all inquiries, both hotel and non-hotel related</li> <li>Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known</li> <li>Maintain good relationship with Airport Concierge</li> <li>Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date</li> <li>Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events</li> <li>Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel s operating standards</li> <li>Consult Log Book for information/requests left by outgoing shift</li> <li>Manage incoming guest mail, messages, facsimiles and special deliveries</li> <li>Manage all transportation requests</li> <li>Manage outgoing guest mail, courier services and parcel postage as requested by guests</li> <li>Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed</li> <li>Receive telephone calls and take messages for guests who are out</li> <li>Conducts all of the above in accordance with the hotel s policy, while adhering to Raffles Behavioural Standards</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Good English language verbal communication skills </li> <li>Ability to work cohesively with co-workers and managers as part of a team</li> <li>Ability to be attentive to guest needs, remaining calm and courteous at all times</li> <li>Ability to promote positive relations with hotel residents and patrons</li> <li>Ability to exercise good judgment with difficult guests</li> <li>Understanding and ability to work in a multi-cultural environment</li> </ul> QUALIFICATIONS <ul> <li>Secondary/High School education</li> </ul> EXPERIENCE <ul> <li>Minimum two years experience as a Concierge or in a related position</li> </ul>

Six Senses

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
 <li>I will focus on the rejuvenation of the residences experience.</li>
 <li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
 <li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.</li>
 <li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents needs are anticipated and met for the overall smooth operation of residents living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.</li>
 <li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents history and profile system in conjunction with the Reservations Manager/Concierge</li>
 <li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li>
 <li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
 <li>Documenting all residents requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.</li>
 <li>I will also meet with the new residents to review the new residents move-in orientation.</li>
 <li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.</li>
 <li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.</li>
 <li>I will also create an environment that fosters Out-Of-the-Ordinary stories.</li>
 <li>Assist with responsibilities and duties in the absence of the Chief Concierge.</li>
 <li>Reviewing/Responding to the owner s feedback (verbally or in writing). Analysing owner s engagement results and other data to identify areas of improvement.</li>
 <li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.</li>
 <li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
 <li>I possess a Bachelor s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.</li>
 <li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
 <li>Technical skills include Advanced MS Office Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.</li>
</ul>

Residences Concierge Supervisor

Explore 225+ Concierge receptionist in Dubai this November. Find roles across top companies and apply now to boost your career.

225 concierge receptionist jobs IN Dubai

Chief Concierge voco Dubai Dubai, UAE

Concierge Agent

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

Assistant Chief Concierge

Concierge

Concierge Agent

Residences Concierge Supervisor