customer service representative Jobs in Islamabad

customer service representative

customer care representative Jobs in Islamabad

customer care representative

helpline agent

call center agent

call center agent – student consultancy Jobs in Islamabad

call center agent – student consultancy

contact center agent

Rehman Studies (Pvt) Ltd

Job Summary:We are looking for professional, motivated, and customer-focused Call Center Agents to join our fast-paced travel agency. You will assist customers with visa guidance, ticketing services, travel-related inquiries, and ensure a smooth and professional experience from start to finish.Key Responsibilities:<ul><li>Handle customer calls, emails, and messages for visa and ticketing services.</li><li>Assist with flight options, fare details, bookings, rebookings, and cancellations.</li><li>Guide customers on visa requirements and documentation.</li><li>Maintain accurate records for bookings and visa files.</li><li>Stay updated on airline policies, visa updates, and travel regulations.</li><li>Resolve customer issues professionally.</li><li>Coordinate with internal teams for smooth service delivery.</li><li>Promote travel deals and services to meet sales targets.</li><li>Follow up on bookings and ensure timely document processing.</li></ul>Requirements<ul><li>Excellent English communication skills (professional level).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Previous experience in a travel agency (Visa, Ticketing, STA, Immigration, Umrah) is preferred.</li><li>Strong multitasking, organizational, and problem-solving skills.</li><li>Ability to work both independently and within a team environment.</li><li>Strong persuasion and negotiation skills to meet sales goals.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Visa & Ticketing

Job Overview: We are hiring enthusiastic and customer-focused Call Center Agents to join our Student Consultancy Department. In this role, you will guide students through international study options, provide accurate information regarding admissions and visa processes, handle inquiries, and ensure a smooth and supportive experience for every student.Key Responsibilities:<ul><li>Handle incoming calls, messages, and emails from students and parents.</li><li>Provide guidance on study programs, admissions, documents, and universities.</li><li>Assist with appointment bookings and consultancy processes.</li><li>Conduct follow-ups to ensure timely updates and deadlines are met.</li><li>Maintain accurate student records and documentation.</li><li>Address concerns professionally and provide solutions.</li><li>Coordinate with consultants and visa teams for smooth service.</li><li>Promote consultancy services to achieve enrollment targets.</li><li>Stay updated on admission rules, visa requirements, and education trends.</li></ul>Who We&rsquo;re Looking For<ul><li>Strong verbal communication skills in English (professional proficiency required).</li><li>Bachelor&rsquo;s degree (students are not eligible).</li><li>Prior experience minimum 3 years in travel, visa, or student consultancy will be an advantage.</li><li>Organized, focused, and able to multitask in a fast-paced environment.</li><li>Strong problem-solving and customer-handling skills.</li><li>Ability to work independently and as part of a team.</li><li>Excellent negotiation and persuasion abilities to meet consultancy targets.</li></ul>Key Information:<ul><li>Working Hours: 09:00 AM &ndash; 06:00 PM</li><li>Compensation: Fixed Salary + Attractive Incentives</li><li>Location: Rehman Travels, Block E, G-6/2 Blue Area, Islamabad</li></ul>Drop your CV on: 0335-5005730 (Whats app)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent – Student Consultancy

Riz Solutions

&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.Job responsibilities include:<ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.*(Highly competitive remuneration will be offered as per your experience and abilities)*Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Helpline Agent

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Awami Financial (Private) Limited

The QA Officer is responsible for monitoring, evaluating, and improving the quality of customer interactions, and overall service delivery. The role ensures compliance with company policies, regulatory standards, and service quality benchmarks. The QA Officer provides actionable feedback to enhance agent performance, reduce risk, and maintain high customer satisfaction.Key Responsibilities<ul><li>Monitor inbound and outbound calls.</li><li>Evaluate agent performance through call audits, system checks, and case reviews.</li><li>Ensure compliance with lending regulations, company SOPs, and communication guidelines.</li><li>Identify gaps in call flow, script usage, customer handling, and risk-related behaviors.</li><li>Prepare daily/weekly QA reports with insights, scorecards, and recommendations.</li><li>Provide constructive feedback and coaching to agents and team leads.</li><li>Highlight potential fraud indicators, miscommunication, or policy violations.</li><li>Maintain updated QA checklists, scoring matrices, and SOPs.</li><li>Assist in identifying training needs and support refresher sessions for agents.</li><li>Ensure data privacy and confidentiality as per fintech compliance norms.</li></ul>Requirements<ul><li>Bachelor's degree.</li><li>Minimum 1 year experience in QA, customer support, call center operations, or fintech.</li><li>Strong understanding of lending processes, nano-loan products, and call center operations.</li><li>Excellent listening, analytical, and documentation skills.</li><li>Ability to work under pressure and meet short deadlines.</li><li>Proficiency in MS Office (Excel, Word, Sheets) and call monitoring tools.</li></ul>Job Type: Full-timeWork Location: In person

QA Officer

Smart brains technologies 2.0

The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.Key Responsibilities:Team Supervision &amp; Performance Management<ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul>Quality Assurance<ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul>Operational Management<ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul>Customer Service &amp; Escalation Handling<ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

Explore 218+ Contact center agent in Islamabad this December. Find roles across top companies and apply now to boost your career.

218 contact center agent jobs IN Islamabad

Call Center Agent – Visa & Ticketing

Call Center Agent – Student Consultancy

Call Center Agent

Helpline Agent

Helpline Agent

QA Officer

Team Lead