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almanca bilen call center çalışanı Jobs in Istanbul

almanca bilen call center çalışanı

almanca call center satiş danişmani Jobs in Istanbul

almanca call center satiş danişmani

crm supervisor

contact center agent

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role. 
WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Turkey. 
 
PLEASE NOTE IT IS MANDATORY TO LIVE OR BE WILLING TO RELOCATE TO TURKEY 
 
In Selling Partner Support, we help third party Sellers &amp; Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon&rsquo;s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
 
 
We are &lsquo;Customer Obsessed&rsquo; and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement. 
 
You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities. 
 
The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration. 
 
Key job responsibilities 
<ul><li>Support Amazon's Selling Partner&rsquo;s to solve any incoming issues via 3 channels of communication (Phone, Email &amp; Chat).</li><li>Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.</li><li>Identify customers&rsquo; needs, clarify information, research every issue and providing solutions.</li><li>Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.</li><li>Build sustainable relationships and engaging customers by going the extra mile.</li><li>Oversee and achieve various productivity and quality targets and metrics.</li><li>Collaborate with various internal stakeholders and teams.</li><li>Document all Selling Partner interactions and information according to standard operating procedures.</li><li>Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.</li><li>Attend regular training sessions, learn product details and key selling points of products and technologies.
</li><li>Any other duties and special projects as directed by management in keeping with the employee&rsquo;s skills and experience</li></ul> 
About the team 
Join our Amazon Family in Turkey! 
 
<ul><li>New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community &amp; Affinity groups to further experience Amazon&rsquo;s inclusive, collaborative culture.</li><li>Amazon takes pride in growing talent and leadership from within and offers multiple career paths.</li><li>Private Healthcare Plan</li><li>Prior to employment start, must have high speed internet with up to 12-Mbps download and 2-Mbps upload speed and a suitable home office work environment compliance with Amazon&rsquo;s virtual contact center policy.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.</li><li>Previous experience in a customer service environment.</li><li>Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel.</li><li>Able to use online communication and collaboration tools with ease</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.</li><li>Excellent listening skills; able to demonstrate empathy and willingness to help</li><li>Prior Contact Center experience very helpful (preferred) &bull; Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively</li><li>Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.</li><li>Maintain a strong customer focus, ensuring the customer feels supported and valued</li><li>Foster a positive and cooperative team environment at all times.</li><li>Multitasking: ability to handle phone, chats and email contacts in tandem with each other</li><li>Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.</li><li>Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.</li><li>Enthusiastic, highly self-motivated and willingness to learn new skills.</li><li>Demonstrate strong sense of urgency and adaptability in response to changing business needs</li><li>Demonstrate the ability to identify and drive process improvements.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Selling Partner Associate (with English and Turkish), Seller SP-Support

Zaren Group

Merkezi Atak&ouml;y&rsquo;de bulunan firmam&#305;z, b&uuml;y&uuml;yen sat&#305;&#351; ekibine Romence bilen, ileti&#351;imi g&uuml;&ccedil;l&uuml;, hedef odakl&#305; ve enerjik bir Call Center Sat&#305;&#351; Uzman&#305; ar&#305;yor.Aranan Nitelikler<ul><li>Romence dilinde ileri d&uuml;zeyde s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerisine sahip,</li><li>Sat&#305;&#351; veya pazarlama alan&#305;nda en az 1 y&#305;l deneyimli,</li><li>Telefonla sat&#305;&#351; yapma konusunda tecr&uuml;beli,</li><li>M&uuml;&#351;teri ihtiya&ccedil;lar&#305;n&#305; do&#287;ru analiz edebilen, ikna g&uuml;c&uuml; y&uuml;ksek,</li><li>Enerjik, pozitif, hedef odakl&#305; ve sonu&ccedil; almaktan motive olan,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, &ouml;zdisiplinli ve sorumluluk bilinci y&uuml;ksek,</li><li>MS Office uygulamalar&#305;na h&acirc;kim,</li><li>Tercihen call center / sat&#305;&#351; destek pozisyonlar&#305;nda deneyim sahibi.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>Deneyim:<ul><li>sat&#305;&#351;: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>Romence (Zorunlu)</li></ul>

ROMENCE CALL CENTER TEMSİLCİSİ

Medical Center Evde Bakım ve Sağlık Merkezi

Sa&#287;l&#305;k Bakanl&#305;&#287;&#305; taraf&#305;ndan ruhsatland&#305;r&#305;lm&#305;&#351; , Uluslararas&#305; Sa&#287;l&#305;k Turizm&#304; Yetki Belgesi'ne sahip Medical Center Evde Bak&#305;m Merkezi'nin b&uuml;y&uuml;yen ekibi b&uuml;nyesinde g&ouml;rev alacak, hasta g&ouml;r&uuml;&#351;melerini ve organizasyonlar&#305;n&#305; sa&#287;layabilecek, hasta kay&#305;tlar&#305;n&#305; yapabilecek, operasyonel s&uuml;re&ccedil;leri y&ouml;netebilecek, &quot;&Ccedil;a&#287;r&#305; Merkezi Hem&#351;iresi&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.Aran&#305;lan Nitelikler<ul><li>Hem&#351;irelik, ebelik vb. ilgili b&ouml;l&uuml;mlerinden mezun,</li><li>Tercihen &ccedil;a&#287;r&#305; merkezi ya da operasyonel s&uuml;re&ccedil;lerde en az 3 y&#305;l deneyimli,</li><li>MS Office programlar&#305;n&#305; kullanabilen,</li><li>Tercihen &#304;ngilizce veya Arap&ccedil;a bilen,</li><li>Anadolu Yakas&#305;'nda ikamet eden,</li><li>G&uuml;ler y&uuml;zl&uuml;, &#304;leti&#351;im becerisi g&uuml;&ccedil;l&uuml;,</li><li>Hasta memnuniyeti sa&#287;layabilen,</li><li>Kad&#305;k&ouml;y / Kozyata&#287;&#305;' na ula&#351;&#305;m problemi olmayan,</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n adaylar&#305;n ba&#351;vurmalar&#305; rica olunur.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Çağrı Merkezi Hemşiresi

Str dent

Firmam&#305;z&#305;n &ccedil;a&#287;r&#305; merkezinde g&ouml;rev almak &uuml;zere, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml; &ccedil;al&#305;&#351;ma arkada&#351;lar&#305; ar&#305;yoruz.G&ouml;rev Tan&#305;m&#305;:<ul><li>Gelen telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; profesyonel bir &#351;ekilde kar&#351;&#305;lamak</li><li>Do&#287;ru ve anla&#351;&#305;l&#305;r ileti&#351;im kurmak</li><li>&#304;lgili departmanlara y&ouml;nlendirme yapmak</li><li>M&uuml;&#351;teri memnuniyetini &ouml;n planda tutmak</li></ul>&#304;lgilenen adaylar&#305;n whatsapp &uuml;zerinden cv g&ouml;ndermeleri rica olunur.&#304;rtibat: &#304;K M&Uuml;D&Uuml;R&Uuml; AYSUN HANIM +90 552 880 46 80&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>MAA&#350; BEKLENT&#304;N&#304;Z NED&#304;R</li></ul>

Çağrı Merkezi

Maya Demir Danışmanlık

GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMIBizimle &ccedil;al&#305;&#351;mak ister misiniz?E&#287;er;G&uuml;&ccedil;l&uuml; bir tak&#305;m oyuncusu oldu&#287;unuzu d&uuml;&#351;&uuml;n&uuml;yorsan&#305;z,&Ouml;&#287;renmeyi bir ya&#351;am bi&ccedil;imi haline getirdiyseniz,Yo&#287;un &ccedil;al&#305;&#351;ma temposunda bile &ccedil;&ouml;z&uuml;m odakl&#305; ve g&uuml;ler y&uuml;zl&uuml; kalabiliyorsan&#305;z,Kariyerinize uluslararas&#305; m&uuml;&#351;teri ileti&#351;imi alan&#305;nda y&ouml;n vermek istiyorsan&#305;z,Ulakcx ailesine kat&#305;larak fark yaratabilirsiniz!?? &#304;&#351; Tan&#305;m&#305;<ul><li>Uluslararas&#305; m&uuml;&#351;terilerle telefon, e-posta ve mesajla&#351;ma kanallar&#305; arac&#305;l&#305;&#287;&#305;yla ileti&#351;im kurmak</li><li>&#350;irket hizmetlerini etkili &#351;ekilde tan&#305;tmak ve m&uuml;&#351;teri taleplerini kar&#351;&#305;lamak</li><li>M&uuml;&#351;teri memnuniyetini sa&#287;lamak ve ihtiya&ccedil;lar&#305;na y&ouml;nelik do&#287;ru y&ouml;nlendirmelerde bulunmak</li><li>Sat&#305;&#351; ve hizmet s&uuml;re&ccedil;lerine destek olarak m&uuml;&#351;teri deneyimini iyile&#351;tirmek</li><li>Gelen/ giden &ccedil;a&#287;r&#305;lar&#305; etkin &#351;ekilde y&ouml;neterek &ccedil;&ouml;z&uuml;m odakl&#305; yakla&#351;&#305;m sergilemek</li></ul>? Aranan Nitelikler<ul><li>En az lise mezunu (&Uuml;niversite mezuniyeti tercih sebebidir)</li><li>Tercihen &ccedil;a&#287;r&#305; merkezi veya m&uuml;&#351;teri hizmetleri alan&#305;nda deneyimli</li><li>&#304;leti&#351;im becerileri y&uuml;ksek, ikna kabiliyeti geli&#351;mi&#351;</li><li>Problem &ccedil;&ouml;zme ve h&#305;zl&#305; karar verme yetisine sahip</li><li>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n, hedef odakl&#305; &ccedil;al&#305;&#351;abilen</li><li>Vardiyal&#305; &ccedil;al&#305;&#351;maya ve yo&#287;un tempoya uyum sa&#287;layabilecek</li></ul>? Ulakcx Hakk&#305;ndaUlakcx, &ccedil;ok dilli &ccedil;a&#287;r&#305; merkezi hizmetleri sunan ve ulusal &amp; uluslararas&#305; projelerde m&uuml;&#351;teri deneyimini &ouml;nceliklendiren bir ileti&#351;im teknolojileri &#351;irketidir.&Ccedil;e&#351;itli sekt&ouml;rlerde faaliyet g&ouml;steren firmalara m&uuml;&#351;teri destek hizmeti sunar ve &ccedil;al&#305;&#351;anlar&#305;na kariyer geli&#351;imi i&ccedil;in dinamik bir ortam sa&#287;lar.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Çağrı Merkezi Müşteri Temsilcisi

ITS A.Ş.

&Ccedil;a&#287;r&#305; Merkezi Tak&#305;m Lideri&#304;stanbul, &#350;i&#351;li; Esentepe'de teknoloji ve telekom&uuml;nikasyon sekt&ouml;r&uuml;nde faaliyet g&ouml;steren &#351;irketimiz b&uuml;nyesinde Monitoring Departman&#305;m&#305;za, &ldquo;&Ccedil;a&#287;r&#305; Merkezi Sorumlusu&rdquo; pozisyonu i&ccedil;in ERKEK ekip arkada&#351;lar&#305; aramaktay&#305;z.&Ccedil;a&#287;r&#305; Merkezi Sorumlusu pozisyonu a&#351;a&#287;&#305;daki sorumluluklar&#305; &uuml;stlenecektir:-&Ccedil;a&#287;r&#305;lar&#305; izlemek ve gerekli prosed&uuml;rleri yerine getirmek, -Sistemleri g&ouml;zlemlemek, test etmek, de&#287;erlendirmek, -Hatalar&#305; raporlamak ve ilgili birimlere bildirmek, -Sistemdeki &ccedil;a&#287;r&#305; merkezi &ccedil;al&#305;&#351;anlar&#305;n&#305;n sorunlar&#305;n&#305; dinlemek, &ccedil;&ouml;zmek ve raporlamak.Aranan Nitelikler<ul><li>En az lise mezunu (tercihen &ouml;n lisans ya da lisans mezunu)</li><li>Vardiyal&#305; &ccedil;al&#305;&#351;abilecek (d&ouml;n&uuml;&#351;&uuml;ml&uuml; olarak g&uuml;nd&uuml;z, gece ve hafta sonu)</li><li>Temel bilgisayar kullan&#305;m bilgisine sahip (Windows i&#351;letim sistemleri , MS Office )</li><li>&Ccedil;a&#287;r&#305; merkezi dinamiklerine h&acirc;kim,</li><li>&Ccedil;a&#287;r&#305; merkezi &ccedil;al&#305;&#351;anlar&#305;na pozitif yakla&#351;&#305;mla telefonda destek verebilecek,</li><li>Tercihen &ccedil;a&#287;r&#305; merkezi deneyimi olan.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k 37.500,00TRY

Çağrı Merkezi Sistem Sorumlusu

Accor

<div>Company Description 
The Grand Tarabya Managed by Accor
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory. 
Job Description 
We are seeking a friendly and empathetic Royal Service Agent (Phone Call Operator) to join our team in Istanbul, T&uuml;rkiye. As a Royal Service Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients via phone calls. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellence.<ul><li>
Answer incoming customer calls promptly and professionally</li><li>
Listen attentively to customer inquiries, concerns, and feedback</li><li>
Provide accurate information and resolve customer issues efficiently</li><li>
Maintain a high level of customer satisfaction through personalized service</li><li>
Document and update customer interactions in our customer service software</li><li>
Collaborate with team members to address complex customer needs</li><li>
Identify and escalate priority issues when necessary</li><li>
Stay informed about company products, services, and policies</li><li>
Participate in ongoing training to enhance customer service skills</li><li>
Meet or exceed performance metrics and quality standards</li></ul> 

Qualifications 
<ul><li>
Excellent verbal and written communication skills in both English and Turkish</li><li>
Strong active listening and problem-solving abilities</li><li>
Proven experience in customer service or call center environment</li><li>
Proficiency in using customer service software and computer systems</li><li>
Ability to multitask and manage time effectively in a fast-paced environment</li><li>
Patient and empathetic approach to customer interactions</li><li>
High school diploma or equivalent (preferred)</li><li>
Customer service certification (preferred)</li><li>
Flexibility to work various shifts as needed</li><li>
Ability to work on-site in Istanbul, T&uuml;rkiye</li></ul></div>

Royal Service Agent (Phone Call Operator)

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