customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

call center agents

contact center specialist

Zameen.com

<div>
 
 Zameen.com is looking to hire a passionate candidate for its &lsquo;Call Center Specialist&rsquo; post.
 
 
 
 
 
 About Us:
 
 
 Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
 
 
 
 
 
 Job Description:
 
 
 As an Call Center Specialist- Project Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 Understanding clients requirements
 
 
 Ensure that clients are thoroughly briefed about relevant property units.
 
 
 Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
 
 
 Follow up with clients to understand evolving change in requirements.
 
 
 Maintain good relationship with the clients.
 
 
 
 
 
 Requirements:
 
 
 Education to degree level or equivalent practical experience.
 
 
 Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
 
 
 1-3 year of experience in sales (Fresh Graduates are also encouraged to apply)
 
 
 Strong communication skills.
 
 
 
 
 
 Benefits:
 
 
 An opportunity to become part of a highly professional and dynamic team working on the best practices.
 
 
 An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
 
 
 Local and international exposure with our partner ventures.
 
</div>

Call Center Specialist

Howmuch

<div>
 
 Overview
 
 
 
 Howmuch Pvt Limited is seeking a Call Center Sales Specialist proficient in Arabic Language for its Retail and Restaurant Management and POS Solutions, Howmuch and Foodnerd.
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
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 Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
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 Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials.
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 Examining risks and potentials of potential engagements.
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 Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
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 Protects organization's value by keeping information confidential.
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 Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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 Adhering to company's policies, standards and procedures in the performance of job duties.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Undergraduate or Graduate degree in a related field.
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 Proficient in arabic language
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 Excellent prospecting, presentation, negotiation, and closing skills.
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 Background in Computer Sciences, and related field will be a plus
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 High energy level with strong motivation for achieving and exceeding sales goals.
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 Ability to understand and navigate through complex political environments
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 Ability to work independently and as a team player
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 Ability to analyze financial data and prepare financial reports, statements, and projections.
 </li>
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 Strong verbal and written communication skills are critical.
 </li>
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 Experience/Knowledge of Hubspot CRM is a plus.
 
 
 </li>
 </ul>
 
 Key Benefits
 
 
 
 <ul>
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 Competitive commission structures that reward your work
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 Bonuses and Commissions
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 Accelerated learning and career growth!
 </li>
 </ul>
</div>

Call Center Sales Specialist - Arabic Speaker

The Design Logic

Job Title: Call Center Agents &ndash; Fresher &amp; ExperiencedCompany: The Logic Design Location: Building No. 530-A, Faisal Town, Near Jinnah Hospital, Lahore Industry: Digital Marketing (US-Based Outbound B2B Campaign) Job Type: Full-time (On-site) Shift Timing: 6:00 PM to 3:00 AM (Monday to Friday) Weekends: OffJob Description:The Logic Design is hiring Call Center Agents (Fresher &amp; Experienced) to join our growing team for a US-Based B2B Outbound Campaign. If you're confident, fluent in English, and ready to work in a dynamic digital marketing environment, we want to hear from you!What We Offer:<ul><li>Fresh &amp; Experienced candidates welcome</li><li>Commission-based incentives on successful sales</li><li>Cash bounties on fresh sales generated</li><li>Subsidized dinner during the shift</li><li>Annual Paid Time Off (PTO)</li><li>Positive and supportive work environment</li><li>Fixed shift &ndash; weekends off</li></ul>Requirements:<ul><li>Good communication skills (Fluent English is a must)</li><li>Confident, target-oriented, and self-motivated</li><li>Basic computer knowledge</li></ul>How to Apply:WhatsApp: 0301-9458063 Email: hr@thelogicdesign.comTake your first step toward a rewarding career in digital marketing. Apply now and become a part of The Logic Design family!Job Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Are you willing to Night Shift work?</li><li>Its only In-person interview are you agree for on site interview?</li></ul>Work Location: In person

Call Center Agents - Fresher & Experienced CSR

OOP Technologies

Job Description: We are hiring a Call Center Agent with experience in digital services. The ideal candidate should have 1&ndash;3 years of experience in customer support or telesales, along with a good understanding of web services, SEO, and digital solutions. You must be able to communicate clearly, understand client needs, and promote our digital services.Key Responsibilities:<ul><li>Make outbound calls to promote and sell digital services (Web Development, SEO, etc.).</li><li>Build and maintain strong client relationships.</li><li>Understand customer needs and suggest the right digital services.</li><li>Respond to client inquiries and follow up on time.</li><li>Handle objections and resolve issues professionally.</li><li>Guide clients about service processes and timelines.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience in call center, telesales, or customer support (preferably in IT/digital services).</li><li>Good knowledge of web services, SEO, and digital marketing.</li><li>Strong English communication skills.</li><li>Good persuasion, negotiation, and problem-solving skills.</li><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field.</li></ul>Job Details:<ul><li>Job Type: Full-time (On-site)</li><li>Shift: Night (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Apply now by sending your CV to hr@ooptechnologies.com Or WhatsApp at 0323-7846800Job Type: Full-timePay: Rs55,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent – Digital Services

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

Customer Relations Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Relations Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Relations Specialist, you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li>Age Limit: Under 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Perks &amp; Benefits<ul><li>Monday to Friday schedule</li><li>Weekends off</li><li>No rotational shifts or off</li><li>Lunch on the house! (Enjoy delicious Desi, Chinese, Continental, and Fast Food options.)</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position. Commute: Applicants must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Relations Specialist

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