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contact center technical engineer

2P Perfect Presentation

<div>
 
 
 Job Description
 
 
 
 As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Installation &amp; Configuration:
 
 Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
 </li>
 <li>
 
 Troubleshooting &amp; Support:
 
 Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
 </li>
 <li>
 
 System Maintenance:
 
 Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
 </li>
 <li>
 
 Project Implementation:
 
 Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
 </li>
 <li>
 
 Documentation:
 
 Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
 </li>
 <li>
 
 Training &amp; Support:
 
 Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
 </li>
 <li>
 
 Performance Monitoring:
 
 Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
 </li>
 <li>
 
 Collaboration:
 
 Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
 </li>
 <li>
 
 Compliance &amp; Security:
 
 Ensure that all contact center systems comply with industry standards and security policies.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
 </li>
 <li>
 Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
 </li>
 <li>
 Experience with network technologies and integration related to contact center systems.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Contact Center Solutions:
 
 Proficient in Avaya, Cisco, Genesys, and Verint systems.
 </li>
 <li>
 
 Networking:
 
 Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
 </li>
 <li>
 
 Operating Systems:
 
 Experience with Windows Server, Linux, and other relevant operating systems.
 </li>
 <li>
 
 Scripting/Programming:
 
 Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
 </li>
 <li>
 
 Database Knowledge:
 
 Understanding of databases and SQL for managing and querying contact center databases.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
 </li>
 </ul>
 
 
</div>

Contact Center Technical Engineer

A&A For Engineering Projects

<div>
 
 
 *Company Description*
 
 
 
 
 
 
 A&amp;A for Engineering Projects, founded in 1982, is a renowned leader in MEP works, infrastructure, water treatment, and sewage treatment projects. With over 40 years of experience, the company has built a strong reputation for delivering engineering solutions that emphasize safety, efficiency, and sustainability.
 
 
 
 
 
 A&amp;A&rsquo;s portfolio includes landmark projects such as the Palm Hills Golf Central Mall and Madinaty, reflecting its excellence in modern infrastructure development. The company remains committed to innovation, technical expertise, and customer satisfaction, contributing significantly to Egypt&rsquo;s and the region&rsquo;s engineering advancements.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 *Role Description*
 
 
 
 
 
 
 This is a full-time, on-site position based in Giza, Egypt, for a Mechanical Tender Engineer.
 
 
 
 
 
 The role involves preparing and reviewing mechanical engineering designs, analyzing project requirements, and participating in bid preparation processes. The Mechanical Tender Engineer will be responsible for planning, estimating, and costing projects while ensuring compliance with technical specifications and safety standards.
 
 
 
 
 
 In collaboration with project teams, the engineer will manage tender documentation, assess technical specifications, and contribute to optimizing design solutions.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 *Qualifications*
 
 
 
 
 
 
 &bull;	Minimum 5 years of experience in MEP, water treatment, and sewage treatment mechanical works
 
 
 &bull;	Strong knowledge of mechanical engineering design principles and practices
 
 
 &bull;	Expertise in key technical areas, including planning and mechanical engineering
 
 
 &bull;	Proven ability to collaborate effectively with mechanical engineers and multidisciplinary teams
 
 
 &bull;	Ability to study and evaluate subcontractors&rsquo; offers
 
 
 &bull;	Experience in estimating project costs, including direct costs, labor costs, and related expenses
 
 
 &bull;	Ability to collect raw material prices by issuing RFQs to suppliers in order to obtain quotations
 
 
 &bull;	Experience in reviewing and managing the supplier base to ensure alignment with sourcing strategies
 
 
 &bull;	Ability to review and assess technical specifications, BOQs, and drawings to determine suitable vendors and suppliers
 
 
 &bull;	Experience in preparing technical and commercial proposals
 
 
 &bull;	Bachelor&rsquo;s degree in Mechanical Engineering or a related field
 
 
 &bull;	Strong understanding of tendering policies and procedures
 
 
 &bull;	Proficiency in mechanical engineering software tools; AutoCAD proficiency is highly preferred
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 *Salary*
 
 
 
 
 
 
 Salary ranges from EGP 25,000 to EGP 50,000, depending on experience.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 *Industry*
 
 
 
 
 
 
 Utility System Construction
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 *Employment Type*
 
 
 
 
 
 
 Full-time
 
</div>

Mechanical tender engineer

Headmost

On behalf of Industrial Machinery Manufacturing Company, we are hiring a Mechanical Sales Specialist.Role Description:This is a full-time on-site role for a Mechanical Sales Engineer based in Sheikh Zayed, Egypt. The Mechanical Sales Engineer will be responsible for managing sales processes, providing technical support to clients, and maintaining strong customer relationships. Daily tasks include identifying client needs, presenting technical solutions, preparing proposals, and collaborating with engineering teams to address customer requirements. The role also involves ensuring customer satisfaction by addressing inquiries and providing after-sales support as needed.Requirements:<ul><li>Bachelor's degree in Mechanical Engineering or a related field.</li><li>Proficiency in Sales Engineering and Technical Support (minimum 3 years).</li><li>Experience in selling Pumps, Valves, HVAC Systems, and Firefighting Systems.</li><li>Familiar with ERP System (Odoo Preferred).</li><li>Strong Sales and Customer Service skills with a focus on building relationships.</li><li>Ability to understand and explain technical concepts effectively.</li><li>Readiness to Travel.</li></ul>Job Type: Full-timePay: E&pound;18.00 - E&pound;22.00 per monthWork Location: In person

Mechanical Sales Engineer

Premier Services and Recruitment

<div>
 
 
 Job Summary
 
 
 
 We are seeking a
 
 PS (Packet Switched) Core Network Engineer
 
 to operate, maintain, and optimize PS core networks across
 
 2G, 3G, 4G, and 5G
 
 environments. The role covers daily operations, advanced troubleshooting, solution implementation, and network evolution activities, with responsibilities aligned to the engineers experience level.
 
 
 
 
 
 
 Experience Levels
 
 
 <ul>
 <li>
 
 Engineer:
 
 3 Years
 </li>
 <li>
 
 Senior Engineer:
 
 5&ndash;8 Years
 </li>
 </ul>
 
 
 
 
 
 Responsibilities &amp; Technical Requirements:
 
 
 
 
 
 
 Advanced Troubleshooting &amp; Maintenance
 
 <ul>
 <li>
 Strong capability in comprehensive troubleshooting and routine PS core maintenance
 </li>
 <li>
 Solid understanding of IPv4 networking and subnetting
 </li>
 <li>
 Expertise in trace capture and analysis tools:
 </li>
 <li>
 PCAP, Traceview
 </li>
 <li>
 Proficient with FMA for traffic statistics, alarms, operation logs, and CHR analysis
 </li>
 </ul>
 
 Mobility, Interfaces &amp; Services
 
 <ul>
 <li>
 Strong command of mobility and session management:
 </li>
 <li>
 Attach, TAU, Handover, PDP setup, session setup
 </li>
 <li>
 Registration, inter-RAT interworking
 </li>
 <li>
 User authentication, NE selection, QoS principles
 </li>
 <li>
 Knowledge of interface signaling tracing and analysis:
 </li>
 <li>
 Ga, Gn, Iu, Gr, Gb, S1-MME, S1-U, S5, S8, SGi, Gx, Gy
 </li>
 </ul>
 
 PS Core Implementation
 
 <ul>
 <li>
 Hands-on experience with 2G / 3G / 4G PS service implementations:
 </li>
 <li>
 SGSN/MME pooling
 </li>
 <li>
 Address pool allocation
 </li>
 <li>
 CSFB
 </li>
 <li>
 Experience with simple PCC services and charging schemes
 </li>
 </ul>
 
 O&amp;M &amp; KPIs
 
 <ul>
 <li>
 Strong routine O&amp;M capabilities:
 </li>
 <li>
 Message tracing, alarm analysis, performance monitoring
 </li>
 <li>
 Experience with patching, upgrades, part replacement, and capacity expansion
 </li>
 <li>
 Knowledge of NSA and SA architectures and 5G solutions
 </li>
 <li>
 Ability to analyze 3G / 4G / 5G KPIs and counters and troubleshoot KPI degradation
 </li>
 <li>
 Experience with licenses, patches, certificates, and KPI systems
 </li>
 </ul>
 
 
</div>

PS Core Network Engineer

Mövenpick

<div>Company Description 
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience. 
 
 
Job Description 
We are seeking an experienced and visionary Chief Engineer to join our dynamic team in 6th of October City, Egypt. In this pivotal leadership role, you will oversee all technical operations and engineering functions, ensuring optimal performance, safety, and efficiency across our facilities. As Chief Engineer, you will drive innovation, lead a talented technical team, and implement strategic solutions that align with our organizational goals while maintaining the highest standards of quality and compliance.<ul><li>
Oversee and manage all technical operations, maintenance, and repair activities for facilities, equipment, and infrastructure both inside and outside the premises</li><li>
Develop, implement, and monitor comprehensive maintenance and repair programs to ensure all systems operate efficiently and in compliance with technical standards</li><li>
Lead, mentor, and organize the technical team; assign qualified personnel to maintenance and repair tasks or coordinate with external service providers to ensure quality workmanship</li><li>
Prepare and manage the technical operations budget, ensuring cost-effective resource allocation without compromising service quality or customer satisfaction</li><li>
Conduct regular facility inspections to verify compliance with applicable laws, regulations, and organizational standards</li><li>
Establish and maintain effective communication channels with subcontractors, departmental staff, and cross-functional teams to ensure seamless collaboration</li><li>
Implement safety protocols and emergency response procedures; train employees on fire prevention, disaster preparedness, and occupational health measures</li><li>
Manage technical service workshops and storage facilities, optimizing their utilization and maintaining accurate inventory of spare parts, tools, and supplies</li><li>
Monitor and analyze technical developments and industry best practices; provide expert consulting to other departments and leadership</li><li>
Coordinate complex engineering activities across multiple disciplines and departments, demonstrating analytical thinking and problem-solving expertise</li><li>
Prepare daily task lists and weekly work schedules for the technical team, ensuring organized and efficient operations</li><li>
Conduct periodic water quality sampling and testing; document results and report findings to relevant departments as needed</li><li>
Ensure all technical activities align with quality management systems, environmental sustainability initiatives, and energy conservation programs</li><li>
Participate in emergency response teams, food safety initiatives, and organizational meetings as required</li><li>
Execute additional responsibilities assigned by senior management to support organizational objectives</li></ul> 

Qualifications 
**Education &amp; Certifications:**<ul><li>
Bachelor's Degree in Engineering, Mechanical Engineering, Electrical Engineering, or related technical field (minimum requirement)</li><li>
Relevant professional certifications or advanced training in facility management, HVAC systems, or industrial engineering (preferred)</li></ul>
**Experience:**<ul><li>
Minimum 6 years of progressive experience in technical operations, facility management, or engineering roles</li><li>
Proven experience leading and managing technical teams in a corporate or hospitality environment</li><li>
Demonstrated expertise in maintenance planning, equipment troubleshooting, and repair coordination</li><li>
Experience managing technical budgets and optimizing operational costs</li><li>
Background in vendor and contractor management</li></ul>
**Technical Skills &amp; Competencies:**<ul><li>
Advanced proficiency with MS Office applications and automation software</li><li>
Strong knowledge of engineering standards, building codes, and safety regulations</li><li>
Expertise in maintenance management systems and technical documentation</li><li>
Proficiency in analyzing technical data and implementing data-driven solutions</li><li>
Skilled in project management and coordinating complex, multi-disciplinary activities</li><li>
Advanced troubleshooting and problem-solving capabilities</li></ul>
**Soft Skills &amp; Attributes:**<ul><li>
Exceptional leadership and team management abilities</li><li>
Outstanding written and verbal communication skills</li><li>
Strong organizational and time management capabilities</li><li>
Detail-oriented with a commitment to quality and precision</li><li>
Collaborative approach with the ability to work effectively across departments</li><li>
Innovative mindset with a focus on continuous improvement</li><li>
Resilient and decisive decision-making skills</li><li>
Customer-focused mentality with emphasis on service excellence</li><li>
Flexible and adaptable to changing operational needs</li></ul>
**Language &amp; Additional Requirements:**<ul><li>
Intermediate level English proficiency (minimum)</li><li>
Willingness to participate in ongoing professional development and technical training</li><li>
Commitment to maintaining high standards of occupational health and safety</li><li>
Ability to work on-site in 6th of October City, Egypt</li></ul></div>

Chief Engineer

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

Appgain

We are looking for a focused and highly skilled Part-Time Data Engineer to join our team. You will be responsible for designing, building, and maintaining our data pipelines and infrastructure. Since this is a part-time role we are looking for a professional who can work independently, prioritize high-impact tasks, and ensure our data is clean, accessible, and reliable for our software products and business analytics. Key Responsibilities1. Data Architecture &amp; ETL<ul><li>Design and implement robust ETL/ELT pipelines to move data from various sources (APIs, Databases, Logs) into our data warehouse.</li><li>Optimize data flow and collection for cross-functional teams (Product, Engineering, Sales).</li><li>Ensure data integrity and high availability for our software applications.</li></ul>2. Infrastructure &amp; Maintenance <ul><li>Monitor and tune database performance and query efficiency.</li><li>Implement data security and privacy best practices (GDPR/Compliance).</li><li>Maintain and scale our data stack (e.g., PostgreSQL, BigQuery, Snowflake, or similar).</li></ul>3. Tooling &amp; Collaboration <ul><li>Build internal tools for data monitoring and automated reporting.</li><li>Work closely with the Project Coordinator and Developers to ensure data requirements are met for new feature launches.</li></ul>Required Technical Stack<ul><li>Languages: Mastery of SQL and Python (or Scala/Java).</li><li>Data Tools: Experience with orchestration tools like Airflow, Prefect, or dbt.</li><li>Cloud: Proficiency in AWS, Azure, or GCP (Google Cloud Platform).</li><li>Big Data: Familiarity with Spark, Kafka, or NoSQL databases is a plus.</li></ul>Required Experience <ul><li>Experience: 3&ndash;5 years of professional experience in Data Engineering.</li><li>Autonomy: Proven ability to manage your own time and deliver projects within a part-time schedule.</li><li>Communication: Crystal-clear English communication (essential for asynchronous work and documentation).</li></ul>Application Question(s):<ul><li>This role requires coming to the office for meetings when needed</li></ul>Do you mind that ?Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Data Engineer: 4 years (Preferred)</li></ul>Work Location: Hybrid remote in Giza

SR .Data Engineer (Part-Time)

Explore 84+ Contact center technical engineer in Giza this April. Find roles across top companies and apply now to boost your career.