bank contact center

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call center representative

contact center technical engineer

2P Perfect Presentation

<div>
 
 
 Job Description
 
 
 
 As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Installation &amp; Configuration:
 
 Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
 </li>
 <li>
 
 Troubleshooting &amp; Support:
 
 Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
 </li>
 <li>
 
 System Maintenance:
 
 Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
 </li>
 <li>
 
 Project Implementation:
 
 Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
 </li>
 <li>
 
 Documentation:
 
 Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
 </li>
 <li>
 
 Training &amp; Support:
 
 Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
 </li>
 <li>
 
 Performance Monitoring:
 
 Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
 </li>
 <li>
 
 Collaboration:
 
 Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
 </li>
 <li>
 
 Compliance &amp; Security:
 
 Ensure that all contact center systems comply with industry standards and security policies.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
 </li>
 <li>
 Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
 </li>
 <li>
 Experience with network technologies and integration related to contact center systems.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Contact Center Solutions:
 
 Proficient in Avaya, Cisco, Genesys, and Verint systems.
 </li>
 <li>
 
 Networking:
 
 Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
 </li>
 <li>
 
 Operating Systems:
 
 Experience with Windows Server, Linux, and other relevant operating systems.
 </li>
 <li>
 
 Scripting/Programming:
 
 Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
 </li>
 <li>
 
 Database Knowledge:
 
 Understanding of databases and SQL for managing and querying contact center databases.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
 </li>
 </ul>
 
 
</div>

Contact Center Technical Engineer

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA SENIOR ADMINISTRATOR

Headmost

On behalf of Industrial Machinery Manufacturing Company, we are hiring a Mechanical Sales Specialist.Role Description:This is a full-time on-site role for a Mechanical Sales Engineer based in Sheikh Zayed, Egypt. The Mechanical Sales Engineer will be responsible for managing sales processes, providing technical support to clients, and maintaining strong customer relationships. Daily tasks include identifying client needs, presenting technical solutions, preparing proposals, and collaborating with engineering teams to address customer requirements. The role also involves ensuring customer satisfaction by addressing inquiries and providing after-sales support as needed.Requirements:<ul><li>Bachelor's degree in Mechanical Engineering or a related field.</li><li>Proficiency in Sales Engineering and Technical Support (minimum 3 years).</li><li>Experience in selling Pumps, Valves, HVAC Systems, and Firefighting Systems.</li><li>Familiar with ERP System (Odoo Preferred).</li><li>Strong Sales and Customer Service skills with a focus on building relationships.</li><li>Ability to understand and explain technical concepts effectively.</li><li>Readiness to Travel.</li></ul>Job Type: Full-timePay: E&pound;18.00 - E&pound;22.00 per monthWork Location: In person

Mechanical Sales Engineer

Premier Services and Recruitment

<div>
 
 
 Role Overview:
 
 
 
 The IP Core Engineer will be responsible for designing, implementing, operating, and maintaining the IP core network to ensure high availability, performance, and scalability of network services.
 
 
 
 
 
 
 Experience Levels
 
 
 <ul>
 <li>
 
 Engineer:
 
 3 Years
 </li>
 <li>
 
 Senior Engineer:
 
 5&ndash;8 Years
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 - Design, configure, and support IP Core network infrastructure
 
 
 - Implement and troubleshoot routing protocols including OSPF, IS-IS, and BGP
 
 
 - Manage MPLS networks, including L2VPN and L3VPN services
 
 
 - Perform Traffic Engineering (MPLS-TE) to optimize network performance
 
 
 - Handle Inter-Gateway (IGW) routing and operations
 
 
 - Monitor and support BGP operations, including BGP Operational LS
 
 
 - Implement and maintain BFD for fast failure detection
 
 
 - Perform network troubleshooting, fault analysis, and performance optimization
 
 
 - Ensure network reliability, redundancy, and service availability
 
 
 
 
 
 
 Technical Requirements:
 
 
 
 - Strong hands-on experience with:
 
 
 - OSPF, BGP, IS-IS
 
 
 - MPLS, L2VPN, L3VPN
 
 
 - Traffic Engineering (TE)
 
 
 - IGW
 
 
 - BGP Operational LS
 
 
 - BFD
 
 
 - Solid understanding of IP networking and core network architecture
 
 
 - Experience working in a service provider or large enterprise environment is a plus
 
</div>

IP Core Engineer

Talent 360

<div>T.H.E. Architects, Planners &amp; Civil Engineers is now hiring a talented Structural Design Engineer to join our team!
About Us:
T.H.E. Architects, Planners &amp; Civil Engineers, Inc. is a premier architecture, planning, and civil engineering firm in the Middle East. With a reputation for excellence, we specialize in designing and delivering cutting-edge infrastructure projects. We are seeking a highly skilled Senior Structural Engineer to join our dynamic team.
Job Responsibilities:<ul><li>
Structural Design &amp; Analysis: design and analysis complex structural systems for buildings, bridges, and infrastructure projects, ensuring innovative and efficient solutions.
</li><li>Project Assistance: Support project teams with drafting, modeling, and coordination tasks throughout different project stages.</li><li>
Learning &amp; Development: Gain exposure to design methodologies, engineering software, and industry best practices while building technical expertise.</li><li>
Regulatory Awareness: Learn and apply relevant building codes, safety regulations, and engineering standards in assigned tasks.</li><li>
Quality Contribution: Contribute to QA/QC efforts by performing calculations, preparing drawings, and reviewing documents under supervision.</li><li>
On-Site Exposure: Participate in site visits, inspections, and construction support activities as required.</li><li>
Collaboration: Work closely with multidisciplinary teams, providing technical input and ensuring clear communication.</li><li>
Documentation Support: Assist in preparing technical reports, design documents, and project records.</li></ul> 
 
 
Requirements 
Education: Bachelor's degree in Civil Engineering.
Experience: 1-3 years of experience in structural engineering.
Technical Skills: Proficiency in BIM, Revit, SAP, ETABS, SAFE, and MS Office.
Project Management: Strong ability to plan, organize, and coordinate complex structural projects.
Work conditions:
Location: Mohandeseen
Working Days: Sunday &ndash; Thursday
Days Off: Friday &amp; Saturday
We look forward to welcoming the next talented member of our team!</div>

Jr. Structure Design Engineer

BayanTech

<div>Job purpose:
The Senior Localization Engineer supports project management by handling file conversion, preparation, and quality assurance tasks. This role provides technical assistance with CAT tools, oversees new team member progress, and collaborates with IT on technical issues.
Additionally, the Senior Localization Engineer develops automation scripts, training materials, and custom solutions to streamline workflows and enhance team efficiency, while leading onboarding and training sessions for new hires.
Key accountabilities:
<ul><li>File Conversion &amp; Preparation Support: Assist project managers with technical tasks such as file conversion, preparation, and word count analysis to optimize workflows for linguists.</li></ul><ul><li>
File Quality Assurance: Perform thorough post-translation quality checks to ensure deliverables meet client standards before submission.</li></ul><ul><li>
CAT Tool Support: Provide technical assistance to colleagues experiencing challenges with CAT tools and related software.</li></ul><ul><li>
Team Mentorship &amp; Onboarding: Support team members and monitor the progress of new hires to ensure smooth integration into their roles.</li></ul><ul><li>
Collaboration with IT: Partner with the IT department to troubleshoot and resolve technical issues impacting CAT tool performance.</li></ul><ul><li>
Training Material Development: Create instructional resources and documentation as requested by project managers to support team learning.</li></ul><ul><li>
Workflow Automation: Design and implement automation tools and scripts to streamline processes, improve efficiency, and reduce manual effort.</li></ul><ul><li>
Custom Script Development: Build tailored scripts and automation solutions in response to specific project requirements.</li></ul><ul><li>
New Hire Training: Lead scheduled training sessions to onboard and upskill new team members.</li></ul>
Must have professional qualifications:<ul><li>
Bachelors or masters degree in Computer Science, Software Engineering, or related field.</li><li>
+ 4 Years of experience.</li><li>
Strong expertise in software development, internationalization, and localization.</li><li>
Proficiency in programming languages such as Python, Java, or C++.</li><li>
Extensive experience with localization tools, CAT tools, version control, Automation &amp; Mobile localization &amp; Web localization, and management systems.</li><li>
Deep understanding of web technologies, APIs, and content management systems (CMS).</li><li>
ability to troubleshoot complex technical issues.</li><li>
Knowledge of agile methodologies; fluency in multiple languages is a plus.</li></ul>
Operational Factors of the Job:<ul><li>
Attention to detail and commitment to high-quality localized content.</li><li>
Communication skills for collaboration and mentoring.</li><li>
Problem Solving</li><li>
Self-Learning</li><li>
Multitasking</li></ul>
Working Conditions:<ul><li>
Working Days: 5</li><li>
Days Off: (Sun &amp; Sat)</li><li>
Working Hours: 9:00 &ndash; 6:00</li></ul>
Location: Al-Jizah - near Midan Lebonan - El-Mohandessin</div>

Senior Localization Engineer

<div>We are hiring an Electrical Design Engineer to join our team at T.H.E!
About T.H.E:
T.H.E Architects, Planners &amp; Civil Engineers is a multidisciplinary consultancy firm delivering high-quality engineering and design solutions across a wide range of projects. We are committed to excellence, innovation, and collaboration, providing our clients with integrated and sustainable design approaches.
Role Overview:
We are seeking a highly skilled Senior Electrical Design Engineer to join our growing team. The ideal candidate will lead the electrical design process across multiple projects, ensuring technical excellence, compliance with standards, and alignment with project objectives.
Key Responsibilities:<ul><li>Lead and manage electrical design for various projects (low current, power, lighting, etc.)</li><li>Prepare and review electrical design drawings, calculations, and technical specifications</li><li>Ensure compliance with local and international codes and standards</li><li>Coordinate with multidisciplinary teams (mechanical, architectural, civil)</li><li>Review and validate shop drawings and material submittals</li><li>Attend project meetings and provide technical input and solutions</li><li>Support project timelines by ensuring deliverables are submitted on schedule</li><li>Mentor and guide junior engineers within the team</li></ul> 
Requirements 
Requirements<ul><li>Bachelor&rsquo;s degree in Electrical Engineering</li><li>7&ndash;10 years of experience in electrical design within consultancy firms</li><li>Strong knowledge of electrical systems design (power distribution, lighting, ELV systems)</li><li>Proficiency in design software (AutoCAD, Revit, Dialux, ETAP, or similar)</li><li>Solid understanding of international codes (IEC, NEC, BS, etc.)</li><li>Excellent coordination and communication skills</li><li>Ability to manage multiple projects and meet deadlines</li></ul> 
Benefits 
What We Offer<ul><li>Medical &amp; Social insurance</li><li>Opportunity to work on diverse, high-impact projects</li><li>Career growth and development opportunities</li></ul>
Location: Mohandeseen, Giza
If you're interested, send your CVs through: hr@2-the.com</div>

Sr. Electrical Design Engineer

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