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contact centre agent

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46176
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Other
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>13/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>02/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Handle inbound calls, provide end to end solutions to clients</li><li>Ensure all client enquires, service request and complaints are handled as per defined processes.</li><li>To be updated with all contact center process and policies and bank product information.</li><li>Supporting the client on any client-initiated needs</li><li>Delivering on transactions, service requests, mobile/online training</li><li>Fulfill all service needs with maximum first call resolution</li><li>Co-browse with the Client in order to assist in resolving issues</li><li>Ability to solve problems and close issues without handing over</li><li>Educate and steer clients for interactions with the bank via online</li><li>Educate and conduct initial set up for online, ATMs etc where required</li><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on receiving calls</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Call Center Management</li>
<li>Empathy and problem-solving</li>
<li>Possess customer centric and positive mindset with a can-do attitude</li>
<li>Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.</li>
<li>Effective Communication</li>
<li>MS Office</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Contact Centre Agent

Dawat-e-Islami Trust

<p>Job Description:</p><p>1. To organize day-to-day activities related to the operations of call center.</p><p>2. To perform inbound and outbound calls for campaigns.</p><p>3. To obtain and maintain data.</p><p>4. To answer queries of donors &amp; other callers.</p><p>5. To ensure timely submission of reports.</p><p>6. To call potential donors for follow up of donations.</p><p>7. Remain calm and never argue with a donor or needy person.</p><p>8. Any other related task assigned by seniors.</p><p>Job Specification:</p><p>1. Education must be at least Intermediate.</p><p>2. Previous customer service or call center experience is preferred.</p><p>3. Good verbal, written and active listening skills.</p><p>4. Ability to use MS Office, CRM software &amp; phone systems.</p><p>5. Strong empathy, patience and de-escalation skills to handle variety of callers.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

Pinnacle Business Solutions

<p>Role Overview</p><p>The CRM Executive will be responsible for delivering exceptional customer service across</p><p>multiple communication channels, including calls, emails, live chat, and social media</p><p>listening. The ideal candidate will have strong communication skills, a customer-first mindset,</p><p>and previous experience in an international contact centre environment.</p><p>Key Responsibilities</p><p> Handle inbound and outbound customer calls in a professional and courteous manner.</p><p> Respond promptly to customer emails with clear, accurate, and solution-oriented</p><p>communication.</p><p> Manage live chat interactions, ensuring quick turnaround time and high customer</p><p>satisfaction.</p><p> Conduct social media response management, responding customer comments,</p><p>messages, mentions, and escalating as needed.</p><p> Log, track, and update all customer interactions using the company&rsquo;s CRM system.</p><p> Resolve customer queries, complaints, and requests within defined SLAs.</p><p>Requirements</p><p> Graduate degree in any discipline.</p><p> Excellent English communication skills (spoken and written).</p><p> Minimum 1-year international contact centre experience is mandatory.</p><p> Knowledge of MS OƯice (Word, Excel, Outlook).</p><p> Proficiency in CRM systems and customer interaction platforms.</p><p> Minimum typing speed of 40 words per minute.</p><p> Ability to multitask and work in a fast-paced environment.</p><p>Preferred Skills</p><p> Experience with omnichannel customer communication.</p><p> Familiarity with social media platforms and monitoring tools.</p><p> Ability to work flexible shifts or weekends if required.</p><p> Ability to speak and write any additional International Language</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Typing speed 50 words per minute</li></ul><p>Work Location: In person</p>

Customer Support Executive

Aga Khan University

<div><div>Senior Manager, Service Delivery - (2500001Z)</div><div><div><br>
</div><p><b>Entity:</b> Aga Khan University</p>
<p><b>
Location:</b> Karachi</p>
<p><b>
Introduction to the Aga Khan University:</b></p>
<p>
Chartered in 1983, Aga Khan University (AKU) is a private, autonomous, and self-governing international university with 13 teaching sites in six countries distributed across three continents. As an integral part of the Aga Khan Development Network, AKU provides higher education in several disciplines, carries out research pertinent to the countries in which it exists, and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda, and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.</p>
<p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopting appropriate standards for safeguarding and promoting respectful relationships within its diverse workforce, including faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders. All employees/trainees and partners are expected to share this commitment.</p>
<p><b>
Job Role / Responsibilities:</b></p>
<p>
You will be responsible for:</p>
<ul>
<li>facilitating issue resolution and follow-up for data centre operations.</li>
<li>leading initiatives in business continuity planning and disaster recovery solutions.</li>
<li>ensuring a disaster recovery strategy meeting organizational recovery objectives.</li>
<li>evaluating and adopting cutting-edge technologies, including virtualization and cloud systems.</li>
<li>planning and executing global data centre downtimes and capacity requirements.</li>
<li>maintaining a 99.72% uptime for data centres and services.</li>
<li>collaborating with software solution providers to evaluate hardware and design robust, fault-tolerant system architecture.</li>
<li>developing end-user computing strategies and assessing technology risks with mitigation plans.</li>
<li>reviewing and finalizing technical proposals for hardware procurement.</li>
<li>overseeing advanced systems design, performance tuning, and capacity management.</li>
<li>leading projects involving virtualization, Microsoft System Centre Suite, and server upgrades.</li>
<li>supporting critical applications such as HIS, ERP, Moodle, PACS, Microsoft Exchange/Office 365, and DBMS.</li>
<li>ensuring global IT infrastructure compliance with organizational standards.</li>
<li>overseeing 24/7 SOC operations and cybersecurity incident management.</li>
<li>leading threat-hunting exercises and improving security detection capabilities.</li>
<li>ensuring infrastructure vulnerabilities are resolved across all applications and servers.</li>
<li>participating in external ICT, CAP, and JCIA audits, and maintaining compliance.</li>
<li>conducting periodic disaster recovery drills.</li>
<li>formulating 5-year infrastructure budget projections.</li>
<li>supervising and appraising team members, conducting training needs assessments, and guiding career development.</li>
<li>fostering a collaborative team environment through goal-setting and regular meetings.</li></ul></div><div></div><div><div><br>
</div><p><b>Qualifications:</b></p>
<ul>
<li>having a bachelor&rsquo;s degree in Computer Science, Engineering, or related disciplines (relevant industry certifications are an advantage).</li>
<li>possessing a minimum of 12 years of hands-on IT infrastructure experience in a large enterprise setting, including 5 years in a leadership role.</li>
<li>being an expert in data centre trends, virtualization, cloud systems, disaster recovery, and IT infrastructure solutions.</li>
<li>being proficient in Meditech EHR, PeopleSoft ERP, Microsoft, VMware, SQL, Oracle, and cloud platforms.</li>
<li>demonstrating strong communication, problem-solving, and leadership capabilities.</li>
<li>having the ability to design cost-effective, ROI-driven IT solutions aligned with business objectives.</li>
<li>showcasing multi-tasking ability under pressure with excellent analytical skills.</li>
</ul>
<p>Comprehensive Reference Checks will be conducted.</p><div><br>
</div></div><div>
Primary Location: Pakistan-Karachi</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 26/02/2026, 4:41:29 AM</div><div>
Closing Date: 12/03/2026, 1:59:00 PM</div></div>

Senior Manager, Service Delivery

Safa Worldwide Private Limited

<p><b>Sales Agent &ndash; UK Campaign</b></p><p><b>Company:</b> Safa Worldwide<br/><b>Location:</b> On-Site &ndash; Karachi<br/><b>Job Type:</b> Full-Time / Part-Time</p><p>Job Overview</p><p>Safa Worldwide is expanding its UK campaign and is seeking confident, ambitious, and target-driven Sales Agents to join our growing team. This role involves managing international sales calls with UK-based clients in a professional and structured environment with fixed shifts (no rotating schedules).</p><p>As a Sales Agent, you will play a key role in driving company revenue by building strong client relationships, presenting services effectively, and consistently achieving performance targets. This position is ideal for individuals who are confident communicators and motivated to build a long-term career in international sales.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct outbound sales calls to UK-based clients in a professional manner</li><li>Build rapport quickly and maintain a positive client experience</li><li>Clearly explain services and value propositions</li><li>Identify client needs and offer suitable solutions</li><li>Handle objections confidently and close sales effectively</li><li>Meet and exceed daily, weekly, and monthly sales targets</li><li>Collaborate with team leaders and management to improve performance</li></ul><p><b>Candidate Profile</b></p><p>We are looking for individuals who demonstrate:</p><ul><li>Fluent English with clear pronunciation and a neutral accent</li><li>Strong communication and interpersonal skills</li><li>Confidence in handling international sales conversations</li><li>Excellent persuasion and negotiation abilities</li><li>A goal-oriented and performance-driven mindset</li><li>Professional attitude, punctuality, and reliability</li><li>Ability to work in a structured, target-based environment</li></ul><p>Previous experience in call centers or international sales will be considered an advantage but is not mandatory for strong candidates.</p><p>Compensation &amp; BenefitsPart-Time</p><ul><li><b>PKR 40,000 &ndash; 50,000</b> basic salary</li><li>Commission &amp; performance-based bonuses</li></ul><p>Full-Time</p><ul><li><b>PKR 55,000 &ndash; 75,000</b> basic salary</li><li>Attractive commission structure</li><li>Performance bonuses and incentives</li></ul><p>Why Join Safa Worldwide?</p><ul><li>Fixed shifts (no night or rotating schedules)</li><li>Professional and supportive work environment</li><li>Clear growth and career advancement opportunities</li><li>Performance recognition and financial rewards</li></ul><p><b>Apply Now:</b> Send your CV to <b>recruitment@safa-worldwide.pk</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs75,000.00 per month</p><p>Application Question(s):</p><ul><li>Briefly mention the campaigns you have worked in before?</li><li>What's your age?</li><li>What's your residential area?</li><li>Can you manage your own transport to DHA Ph 6 chota shahbaz commercial daily?</li><li>Do you have OA levels background?</li><li>Are you employed or unemloyed? (if employed, how long is your notice period)?</li><li>Do you have ON &quot;CALLS INTERNATIONAL SALES&quot; experience in a call centre?</li><li>What are you basic salary expectations? ( that is monthly fixed salary)</li><li>What was your last salary? (basic+Commission)?</li></ul><p>Work Location: In person</p>

Sales Agent -UK

Experts Communication

<p><b>Job Title:</b> Outreach &amp; Sales Development Agent</p><p><b>Location:</b> Karachi (On-site)<br/><b>Shift:</b> Night Shift (7:00 PM &ndash; 4:00 AM)<br/><b>Company:</b> Experts Communication</p><p><b>About the Role:</b></p><p>We are looking for a proactive and enthusiastic <b>Outreach &amp; Sales Development Agent</b> to join our growing sales team. The ideal candidate will be responsible for identifying prospects, initiating contact, nurturing relationships, and generating qualified leads for our <b>design and marketing services</b>. This is a client-facing role that requires exceptional communication, research, and relationship-building skills.</p><p><b>Key Responsibilities:</b></p><ul><li>Conduct <b>outreach campaigns</b> through LinkedIn, email, and other digital platforms to identify potential clients.</li><li>Generate and qualify leads by understanding client needs and matching them with company services.</li><li>Initiate conversations with prospects, set appointments, and hand off qualified leads to the sales team.</li><li>Collaborate with the design and marketing departments to create compelling outreach materials.</li><li>Maintain accurate lead and contact records in CRM systems.</li><li>Follow up with potential clients through calls and emails to ensure engagement and conversion.</li><li>Meet or exceed weekly and monthly outreach and lead generation targets.</li><li>Stay up to date with industry trends and competitor offerings to identify new sales opportunities.</li></ul><p><b>Requirements:</b></p><ul><li><b>1&ndash;2 years of experience</b> in lead generation, sales development, or outreach (preferably in <b>BPO, design, or IT services</b>).</li><li>Excellent English communication skills (both written and spoken).</li><li>Self-driven, detail-oriented, and comfortable working in a target-based environment.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive base salary + <b>performance-based incentives</b>.</li><li>Opportunity to work with international clients and global campaigns.</li><li>Supportive and collaborative team culture.</li><li>Career growth opportunities in Sales and Business Development.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Outreach & Sales Development Agent

Htech Solution Pvt. Ltd.

<p>Job Title: Self Agent</p><p>Location: Shahra-e-Faisal, Karachi (Onsite)</p><p>Monday to Friday 8:30pm to 5:30am</p><p>Saturday 9pm to 3am</p><p>Job Type: Full-Time About the Role</p><p>We are looking for a dynamic and customer focused Self Agent to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.</p><p>Key Responsibilities</p><p>Act as the primary point of contact for clients and handle their queries promptly and professionally.</p><p>Build and maintain long-term relationships with existing and new clients.</p><p>Coordinate with internal teams to ensure smooth execution of client requests and projects.</p><p>Requirements</p><p>Excellent communication and interpersonal skills.</p><p>Strong problem-solving abilities and attention to detail.</p><p>A positive attitude with a passion for customer success.</p><p>Prior experience in client servicing, customeroi support.</p><p>What We Offer</p><p>Competitive salary and performance based incentives.</p><p>Opportunity to work with a supportive and collaborative team.</p><p>Continuous learning and growth opportunities.</p><p>A positive and inclusive work culture</p><p>Free commute for female staff</p><p>Training will be provide</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Self Agent/ Call center Agent

Explore 315+ Contact centre agent in Karachi this March. Find roles across top companies and apply now to boost your career.

315 contact centre agent jobs In Karachi

Contact Centre Agent

Contact Centre Agent

Customer Support Executive

Senior Manager, Service Delivery

Sales Agent -UK

Outreach & Sales Development Agent

Self Agent/ Call center Agent