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<div>
 
 About Us
 
 
 
 At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
 
 
 
 About The Role
 
 
 
 To perform a variety of pre-settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests and other tasks in relation to the resolution of customer requests. Their position provides support to those who will be responsible for preparing the relevant paperwork, schedule settlement and provide the finance/product to the customer, then finalise the handover of ownership once any finance agreement is finalised. These transactions may include settlement of international transfers, mortgages and other lending.
 
 
 Banking is changing and we&rsquo;re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you&rsquo;ll be building your future, while helping to build ours.
 
 
 
 Role Type: Permanent
 
 
 Role Location: Bengaluru
 
 
 Work Hours: 8.5hrs &amp; Early morning Shift (3 AM Onwards)
 
 
 
 
 What will your day look like?
 
 
 
 As the Operations Contact Centre, you will:
 
 
 <ul>
 <li>
 Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work
 </li>
 <li>
 Monitors progress on outstanding matters
 </li>
 <li>
 Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
 </li>
 <li>
 Recognise issues requiring escalation and act accordingly.
 
 
 
 </li>
 </ul>
 
 What will you bring?
 
 
 
 To grow and be successful in this role, you will ideally bring the following:
 
 
 <ul>
 <li>
 Candidate should have minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage).
 </li>
 <li>
 Strong problem-solving, critical thinking abilities, communication &amp; email etiquette skills, attention to detail, and Adaptability.
 </li>
 <li>
 Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders.
 </li>
 <li>
 Assess risk factors associated with loan documentation and verification. Ensure compliance with regulatory standards and identify areas for process improvement
 </li>
 <li>
 Process Improvement: Identify inefficiencies in the mortgage process and recommend improvements to streamline operations, reduce costs, or improve customer satisfaction.
 </li>
 <li>
 Work closely with upstream/downstream teams and other departments, to align process improvements and compliance.
 
 
 
 </li>
 </ul>
 You&rsquo;re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we&rsquo;d love to hear from you.
 
 
 
 So why join us?
 
 
 
 ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 
 
 We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
 
 
 We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
 
 
 To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108350.
 
 
 
 Recruiter
 
 
 
 Jyoti Tripathi , Jyoti.Tripathi@anz.com
 
 
 
 Hiring Manager
 
 
 
 Ravi Srikanta Raje Urs
 
 
 
 Job Posting End Date
 
 
 
 , 11.59pm, IST
</div>

Contact Centre Service Consultant

Cytecare Hospitals

<div>
 
 Role Objective
 
 
 
 To lead, optimize, and scale the contact centre operations by ensuring high-quality patient/customer interactions, optimal staffing, performance excellence, compliance adherence, and superior service delivery across inbound and outbound channels.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day contact centre operations (inbound, outbound, email, chat, WhatsApp)
 </li>
 <li>
 Ensure adherence to SLAs, TATs, call quality standards, and escalation protocols
 </li>
 <li>
 Manage call flow strategies to minimize wait time and abandonment rate
 </li>
 <li>
 Own scheduling, rostering, and workforce planning to match demand patterns
 </li>
 <li>
 Lead and mentor Team Leaders, Supervisors, and Executives
 </li>
 <li>
 Set clear performance goals (AHT, FCR, CSAT, conversion rate)
 </li>
 <li>
 Conduct regular performance reviews, coaching, and corrective action plans
 </li>
 <li>
 Drive a culture of accountability, discipline, and customer empathy
 </li>
 <li>
 Implement and monitor call quality frameworks and audit mechanisms
 </li>
 <li>
 Identify training needs and coordinate onboarding, refresher, and upskilling programs
 </li>
 <li>
 Standardize scripts, FAQs, objection handling, and escalation matrices
 </li>
 <li>
 Ensure consistent customer experience across shifts and channels
 </li>
 <li>
 Track KPIs and publish daily, weekly, and monthly MIS reports
 </li>
 <li>
 Analyze call trends, repeat issues, drop-offs, and leakage points
 </li>
 <li>
 Recommend and implement process improvements to enhance efficiency and experience
 </li>
 <li>
 Work closely with IT/CRM teams for system optimization.
 </li>
 <li>
 Ensure effective usage of CRM, dialers, IVR, ticketing systems, and dashboards
 </li>
 <li>
 Coordinate system upgrades, integrations, and automation initiatives
 </li>
 <li>
 Ensure data accuracy, call recording compliance, and reporting integrity
 </li>
 <li>
 Act as the single point of contact for Sales, Marketing, Operations, and Clinical teams
 </li>
 <li>
 Align contact centre goals with organizational objectives
 </li>
 <li>
 Handle complex escalations and sensitive customer/patient issues.
 </li>
 <li>
 Support campaigns, lead conversion, appointment booking, and follow-ups.
 </li>
 <li>
 Ensure compliance with internal policies, data privacy norms, and statutory requirements
 </li>
 <li>
 Maintain confidentiality of customer/patient information
 </li>
 <li>
 Ensure audit readiness and documentation for quality and regulatory checks.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualification: BSc / BDS / BHMS / BAMS / BUMS with MHA / MBA in Hospital Management or Marketing
 
 
 Experience: Min 5 years managing contact centre is a must.
 
 
 Must have skills
 
 
 <ul>
 <li>
 Service Level Adherence
 </li>
 <li>
 people-management skills
 </li>
 <li>
 Excellent communication
 </li>
 <li>
 conflict-resolution ability
 </li>
 <li>
 strong analytical skills
 </li>
 <li>
 Process orientation
 </li>
 </ul>
</div>

Manager Contact Centre

Home Centre India

<div>
 
 Role Summary
 
 <ul>
 <li>
 Drive and manage sales of assigned categories to achieve top line and bottom-line. Provide right product mix to ensure Home Centre achieves its desired market positioning
 </li>
 <li>
 Develop strategic buying plans for the assigned department/category
 </li>
 <li>
 Ensure smooth buying operations through vendor identification, evaluation and selection, in compliance with the contract principles to achieve the strategic and financial objectives of the concept
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Buying Budget and Planning
 </li>
 <li>
 Category Merchandise Planning
 </li>
 <li>
 Category Design and Quality
 </li>
 <li>
 Vendor Management
 </li>
 <li>
 Order Management
 </li>
 <li>
 Vendor and Product Research
 </li>
 <li>
 People / Team Management
 </li>
 </ul>
 
 
 
 
 
 
 Key Job Responsibilities
 
 
 
 
 
 
 
 
 Buying Budget and Planning
 
 
 
 &bull; Determine buying requirements and formulate buying plan and budget for the assigned department/category
 
 
 &bull; Align the buying plan to the overall department/category business plan and the merchandize strategy as laid down by the department/category manager
 
 
 &bull; Help meet the profit targets by ensuring timely procurement of the department/category Merchandise
 
 
 &bull; Pursue cost reduction measures through centralized bulk buying and/ or selecting appropriate vendor mix, scanning the environment for benchmarks and constantly improving the purchase process
 
 
 
 
 
 
 Category Merchandise Planning
 
 
 
 &bull; Drive customer focused merchandise plans (pricing, promotion, assortment etc.) for the department to achieve sales and market share growth, and freeze associated plan with Merchandise Planning department
 
 
 &bull; Study trends from historical data around product category sales and market research to assist in the overall planning process
 
 
 &bull; Ensure adherence to financial plan in all key areas - sales, markdowns, margin &amp; average inventory
 
 
 
 
 
 
 Category Design and Quality
 
 
 
 &bull; Ensure optimum utilization of customer and market research information to guide department decisions on the introduction of new products, product assortment, shelf layout, promotion and pricing of products in the store
 
 
 &bull; Work with Quality to ensure that the merchandise procured and received meets the quality standards set by Home Centre
 
 
 
 
 
 
 Vendor Management
 
 
 
 &bull; Develop an adequate vendor base for the concept through active scouting and negotiation / renegotiation
 
 
 &bull; Build and maintain relationships with vendors and suppliers and negotiate the best deals with them for procuring merchandise
 
 
 &bull; Maintain contact with vendors; update list of vendors for bidding purposes; attend product demonstrations, obtain samples and literature regarding potential products and vendor capabilities and confer with end users
 
 
 &bull; Identify, evaluate and select appropriate vendor mix to achieve business objectives
 
 
 
 
 
 
 Order management
 
 
 
 &bull; Place orders based on the buying plan and ensure merchandise is delivered as per the plan based on the agreed service level agreement
 
 
 &bull; Implement financial and credit services agreement with the vendor that maximize profit and positively contribute to cash flow
 
 
 &bull; Track the merchandise transportation from supplier to landmark distribution center and ensure smooth flow of goods
 
 
 &bull; Follow the reverse logistics guidelines to send the faulty / damaged goods back to the vendor
 
 
 
 
 
 
 Vendor and Product Research
 
 
 
 &bull; Identify and leverage alternate buying opportunities to source products and to ensure that company maintains its competitive edge by constant renegotiation &bull; Ensure effective communication, collation and follow-up on various product requirements and findings obtained from the sales/store data
 
 
 &bull; Keep abreast of the latest trends in buying and discuss the same with the department/category Manager from time to time to assess realignment of existing processes
 
 
 &bull; Map competition prices / products and provide qualitative inputs to the business
 
 
 &bull; Gather information from Industry trade groups or through trade shows/market visits
 
 
 
 
 
 
 People / Team Management
 
 
 
 &bull; Assign responsibilities and set expectations
 
 
 &bull; Give regular feedback to team
 
 
 &bull; Provide support and guide the team to deliver on the job
 
</div>

Category Buyer

Amazon

<div>
 
 Description
 
 
 
 Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety &amp; quality in mind.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Daily Management of shift:
 </li>
 <li>
 Administrative management of associates
 </li>
 <li>
 Job allocation to associates
 </li>
 <li>
 Monitoring and mentoring of associates on productivity, quality and safety.
 </li>
 <li>
 Monitor status of counts and problem solve queues
 </li>
 <li>
 Responsible for shift quality and associated action plans
 </li>
 <li>
 Preparing and implementing training and development plans for associates
 </li>
 <li>
 Conduct a 4M and 5S audit for the respective work stations on a daily basis
 </li>
 <li>
 Stand-in for Area Manager
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 At Outbound Department, we are currently a team of 8 Area Managers, 2 Team Leads and 13 Process Assistants. Outbound process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Amazon Amnesty Floor Monitoring experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A3133815
</div>

Process Assistant, OB

Amagi

<div>
 
 Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization from live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized intelligently and globally.
 
 
 
 
 
 
 Our identity and mission:
 
 Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the worlds foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light.
 
 
 In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.
 
 
 
 
 
 
 Work Mode : Hybrid
 
 
 
 
 Location : Bengaluru (Bannerghatta Road)
 
 
 
 
 
 
 
 Job Profile:
 
 
 
 We are looking for exceptional people to take a position as members of our fast-growing Commercial Account Management team that helps Amagi's commercial customers fully utilise Amagi's products and services. This person will be a strategic advisor, a technical consultant and a solution architect, who possesses a mix of technical and business skills to navigate complex accounts, nurture them to grow, and close the deals. The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagi's value, with the main objective of driving renewals and additional revenue.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Be the single point of contact for all customer queries.
 </li>
 <li>
 Own the account and make sure the customer gets the best service from Amagi.
 </li>
 <li>
 Build and maintain long-term relationships with customer-side decision-makers and product users.
 </li>
 <li>
 Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.
 </li>
 <li>
 Be an active advocate of Amagi s products and capabilities to the customer.
 </li>
 <li>
 Cross-sell and up-sell various Amagi Products/services to the customers.
 </li>
 <li>
 Drive renewals and growth among our most valuable customers.
 </li>
 <li>
 Analyse accounts to identify opportunities for growth as well as risks of churn.
 </li>
 <li>
 Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects.
 </li>
 <li>
 Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.
 </li>
 <li>
 Provide feedback to the internal teams regarding the product and service improvement.
 </li>
 <li>
 Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.
 </li>
 <li>
 Be responsible for the customer's success and customer happiness.
 </li>
 </ul>
 
 
 
 
 
 Skills and Expertise Required:
 
 
 <ul>
 <li>
 4+ years in Customer Success, Account Management, or similar customer-facing roles within Internet Publishing, Media Entertainment, Broadcast, Streaming TV, OTT or similar industries.
 </li>
 <li>
 Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account Manager.
 </li>
 <li>
 Technical background with understanding of digital workflows, video streaming management, distribution, analytics, and monetization. Experience building and maintaining relationships, while driving engagement and upsells.
 </li>
 <li>
 Ability to understand customer business strategy, goals and initiatives to translate these into Amagi s opportunities to strengthen customer relationships.
 </li>
 <li>
 Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.
 </li>
 </ul>
</div>

Account Manager - OTT/Streaming

MUFG

<div>
 
 
 About Us:
 
 
 
 Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
 
 
 The Group aims to &ldquo;be the world&rsquo;s most trusted financial group&rdquo; through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.
 
 
 In Asia, MUFG has a presence across 20 markets &ndash; Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam.
 
 
 It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region &ndash; VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines, and Bank Danamon in Indonesia.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (Formerly known as MUFG Enterprise Solutions India Private Limited) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MUFG Global Service Private Limited has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MUFG Global Service Private Limited has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Position Title:
 
 Analyst
 
 
 
 Corporate Title:
 
 Analyst
 
 
 
 Reporting to:
 
 Vice President
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 
 Job Profile:
 
 
 
 
 Purpose of Role:
 
 
 
 Responsible for supporting business team in execution of functions related transaction processing, timely response to queries raised, record maintenance, reconciliation, follow internal and regulatory procedures and liaise with other internal stakeholders to ensure smooth processing of transactions.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 Process:
 
 
 <ul>
 <li>
 Perform the duties of Maker for the activities assigned diligently.
 </li>
 <li>
 Understand the process/ policies of the Bank and adhere to the needs.
 </li>
 <li>
 Work closely with overseas branch to process/execute the transactions as per accuracy/quality standards/SLA&rsquo;s of the Bank.
 </li>
 <li>
 Learn the system functions and adhere to the controls.
 </li>
 <li>
 Support overseas branch to resolve operational incidents/reporting (if any).
 </li>
 <li>
 Provide suggestion(s) to improve/streamline the operational processes.
 </li>
 </ul>
 
 
 
 
 
 Customer:
 
 
 <ul>
 <li>
 Develop and maintain strong stakeholder management with key stakeholders within MUFG.
 </li>
 <li>
 Support and resolve customer enquiries and provide excellent customer service.
 </li>
 <li>
 Work in partnership with Compliance to understand relevant operational guidelines, MUFG&rsquo;s standard procedures and local regulations and assess the impact on the daily operations workflow.
 </li>
 <li>
 Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
 </li>
 <li>
 To support developmental projects relating to the Department.
 </li>
 </ul>
 
 
 
 
 
 People:
 
 
 <ul>
 <li>
 Good in teamwork.
 </li>
 </ul>
 
 
 
 
 
 Other/Control:
 
 
 <ul>
 <li>
 Perform the checking process on operational issues, escalated by the less experienced members of the team.
 </li>
 <li>
 Perform the reconciliation of any daily pending transactions
 </li>
 <li>
 Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
 </li>
 <li>
 Support the Head of Department in achieving the department&rsquo;s KPIs, set by the Branch Management.
 </li>
 <li>
 Support in managing the risk profile for the department.
 </li>
 <li>
 Support internal and external audits within the department by preparing documentation as required
 </li>
 <li>
 Maintain good working knowledge of industry trends, products, relevant laws and regulations.
 </li>
 <li>
 Adhere to all company policies as well as guidelines
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile:
 
 
 <ul>
 <li>
 Minimum 3 to 6 years of relevant experience in managing Trade/FOREX products
 </li>
 <li>
 Strong PC skills (MS Office)
 </li>
 <li>
 Good interpersonal skills to deal courteously and effectively with others.
 </li>
 <li>
 Good understanding of basic banking products.
 </li>
 <li>
 Understanding of local relevant regulations.
 </li>
 <li>
 Sound knowledge of Trade Finance products
 </li>
 <li>
 CDCS Certification would be preferred.
 </li>
 <li>
 Exposure to regulatory guidelines related to domain.
 </li>
 <li>
 Good interpersonal skills to deal courteously and effectively with others.
 </li>
 <li>
 Attention to details.
 </li>
 <li>
 Graduate and/or Post Graduate.
 </li>
 </ul>
</div>

Analyst - Trade Finance [T500-21856]

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 Description:
 
 
 
 The health and safety of our employees and candidates are very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the MUFG Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. If you&rsquo;re looking for a career where you can make a real impression, join MUFG and discover how valued you&rsquo;ll be.
 
 
 
 
 
 
 Department Overview:
 
 
 
 KYC Operations: the objective is to provide a best-in-class KYC process. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client/ relationship manager, undertaking all the necessary due diligence checks, and ensuring appropriate escalation is followed according to Policy.
 
 
 The KYCS Service function has onshore hubs in Japan, Americas, EMEA, Singapore and Hong Kong. KYC Operations is responsible for providing centralized KYC production, validation of clients in support of both client on-boarding and periodic maintenance of client information. It has been tasked with creating a KYC profile service to provide a consistent approach for KYC across the countries of the Group as part of the overall Global Standards. The organization is expected to go through a transformation where new policies, processes and technologies will be implemented.
 
 
 
 
 
 
 Position: KYC Analyst
 
 
 
 
 Location: Bangalore, India
 
 
 
 
 Legal Entity: MGS &ndash; India
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Production of KYC profile to the highest quality standard &amp; in line with the latest policies and procedures. Individuals are required to keep themselves updated on the latest procedural/ policy changes across all streams.
 </li>
 <li>
 Obtain &amp; update all missing client documentation from the client (with the help of the RMs), ability to research and analyze large amounts of data and assess higher risk attributes (geographical, product/service, entity/industry type, transactional, etc.)
 </li>
 <li>
 Following up on client profiles (In line with the latest escalation matrix) &amp; making sure that all levels of signoff are in line with the latest Id matrix
 </li>
 <li>
 Profiles to be sent for audit (after receiving all information) within standard timelines that have been defined Interfacing with Compliance, Sanctions and Relationship Managers where applicable, especially on matters that involve escalation of pending and ageing profiles
 </li>
 <li>
 Excellent understanding of KYC, financial regulatory environment, Global banking regulations and AML risk implications
 </li>
 <li>
 Thorough understanding of legal structures of various client types: financial institutions, corporate, NBFI, Trusts, Public/Government FIs, private companies, funds, SPV etc.
 </li>
 <li>
 Proven skill sets in analyzing implications of mergers and acquisitions on legal identities &amp; ownership structures of Corporate, FIs &amp; Funds
 </li>
 <li>
 Experience on AML / KYC tools such as SWIFT KYC Registry, Factiva, Bankers Almanac, RDC, Internet Research, Fenergo, etc
 </li>
 <li>
 Sound knowledge of financial regulatory requirements
 </li>
 <li>
 Ability to interpret complex changes in regulatory guidelines and assess the impact
 </li>
 <li>
 Ability to work well under pressure with a high degree of accuracy &amp; Ability to think from various angles and be proactive
 </li>
 <li>
 Ensure one meets the set productivity target and Quality target month on month
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum 2-3 Years of Customer Due Diligence / Enhance Due Diligence at a maker level (Experience in commercial banking KYC is most preferred)
 </li>
 <li>
 Minimum Qualification: Graduation in Commerce/Finance or equivalent would be essential
 </li>
 <li>
 Flexibility to work in different shift timings
 </li>
 <li>
 Good understanding of MS office and proven skills on banking platforms
 </li>
 <li>
 Excellent communication skills (Verbal &amp; Written)
 </li>
 <li>
 Additional certification: ACAMS, ICA, IIBF KYC and other Financial Crime Certifications (Optional)
 </li>
 </ul>
 
 
 
 
 
 MUFG Way &ldquo;Committed to empowering a brighter future&rdquo;
 
 
</div>

Analyst - FI KYC [T500-21410]

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