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Delta HRMS

About the Role We are seeking a highly experienced Retail &amp; Logistics Manager with 12+ years of proven expertise in retail operations and logistics management within the UAE. The ideal candidate will be responsible for overseeing end-to-end retail operations, supply chain efficiency, warehouse management, distribution, and customer service excellence.Key Responsibilities<ul><li>Lead and manage retail operations, ensuring smooth day-to-day business activities.</li><li>Oversee logistics, warehousing, and distribution functions to ensure timely delivery.</li><li>Develop and implement efficient supply chain and inventory management strategies.</li><li>Negotiate with vendors, suppliers, and logistics partners to optimize costs.</li><li>Monitor KPIs and performance metrics across retail and logistics functions.</li><li>Ensure compliance with UAE regulations, health &amp; safety standards, and company policies.</li><li>Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.</li><li>Manage and mentor teams across retail outlets and logistics operations.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or related field (Master&rsquo;s preferred).</li><li>Minimum 12 years of experience in retail and logistics management, preferably in the UAE.</li><li>Strong knowledge of UAE retail market dynamics and logistics operations.</li><li>Excellent leadership, negotiation, and stakeholder management skills.</li><li>Proven track record in optimizing retail operations and supply chain processes.</li><li>Strong analytical, organizational, and problem-solving abilities.</li><li>Fluency in English required; Arabic is an advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>

Retail and Logistics Manager

KAYALI

<div>
 
 Who We Are
 
 
 
 Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination' in Arabic, KAYALI provides a modern fragrance experience inspired by Mona's rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world's most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
 
 
 
 Our Mission
 
 
 
 To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
 
 
 
 Summary
 
 
 
 We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
 
 
 Key Responsibilities:
 
 
 Customer Service &amp; Experience
 
 
 <ul>
 <li>
 Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support
 </li>
 <li>
 Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved
 </li>
 <li>
 Implement service-focused strategies that drive customer satisfaction and loyalty
 </li>
 <li>
 Manage escalated customer concerns and implement root-cause analysis for long-term solutions
 </li>
 <li>
 Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice
 
 
 </li>
 </ul>
 Supply Chain &amp; Logistics
 
 
 <ul>
 <li>
 Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment
 </li>
 <li>
 Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness
 </li>
 <li>
 Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers
 </li>
 <li>
 Develop and implement strategic initiatives to enhance operational performance and customer satisfaction
 </li>
 <li>
 Lead process improvement projects to streamline workflows, reduce costs, and improve service levels
 </li>
 <li>
 Ensure full compliance with customs, international shipping regulations, and best practices in global logistics
 </li>
 <li>
 Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.)
 
 
 </li>
 </ul>
 Leadership &amp; Performance
 
 
 <ul>
 <li>
 Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance
 </li>
 <li>
 Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities
 </li>
 <li>
 Track and report on key performance metrics, offering insights and action plans to senior leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Business Administration, Logistics, or related field
 </li>
 <li>
 10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors
 </li>
 <li>
 Proven experience managing international supply chains, 3PLs, and customer service operations
 </li>
 <li>
 Strong analytical, strategic planning, and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills with the ability to influence cross-functional stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Premium Medical/Dental/Vision coverage
 </li>
 <li>
 Find Your Magic Days
 </li>
 <li>
 Volunteer Day
 </li>
 <li>
 Professional Development Days
 </li>
 <li>
 Birthday leave
 </li>
 <li>
 Egg Freezing Benefits
 </li>
 <li>
 Employee discounts on Kayali products
 </li>
 <li>
 Products gifting
 </li>
 </ul>
</div>

Customer Service and Logistics Manager

<div>Who We Are
Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to &lsquo;my imagination&rsquo; in Arabic, KAYALI provides a modern fragrance experience inspired by Mona&rsquo;s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world&rsquo;s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.
Our Mission
To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.
Summary
We are seeking a results-driven and customer-obsessed Customer Service &amp; Logistics Manager to lead and oversee end-to-end supply chain management, logistics operations, and distribution management. This role will ensure seamless product delivery and superior customer service across global markets. The ideal candidate will thrive in a dynamic environment and be passionate about operational excellence, team leadership, and delivering an elevated brand experience.
Key Responsibilities:
Customer Service &amp; Experience<ul><li>Oversee and continuously improve customer service across all channels (DTC, retailers, marketplaces), ensuring timely and high-quality support.</li><li>Lead internal and/or outsourced customer service teams, ensuring SLAs and CSAT metrics are consistently achieved.</li><li>Implement service-focused strategies that drive customer satisfaction and loyalty.</li><li>Manage escalated customer concerns and implement root-cause analysis for long-term solutions.</li><li>Develop and maintain customer service training materials and knowledge bases aligned with the KAYALI tone of voice.</li></ul>
Supply Chain &amp; Logistics<ul><li>Lead and oversee end-to-end supply chain management, ensuring optimal coordination across procurement, warehousing, and fulfillment.</li><li>Manage and optimize warehouse operations, inventory management, and distribution networks for efficiency, speed, and cost-effectiveness.</li><li>Oversee logistics functions, ensuring smooth coordination between suppliers, manufacturers, 3PL partners, and retail customers.</li><li>Develop and implement strategic initiatives to enhance operational performance and customer satisfaction.</li><li>Lead process improvement projects to streamline workflows, reduce costs, and improve service levels.</li><li>Ensure full compliance with customs, international shipping regulations, and best practices in global logistics.</li><li>Align logistics and customer service functions with broader business objectives by collaborating closely with cross-functional teams (Planning, E-commerce, Finance, etc.).</li></ul>
Leadership &amp; Performance<ul><li>Provide strong team leadership, fostering a culture of accountability, continuous improvement, and high performance.</li><li>Champion sustainability initiatives and regulatory compliance across all logistics and supply chain activities.</li><li>Track and report on key performance metrics, offering insights and action plans to senior leadership.</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in Supply Chain, Business Administration, Logistics, or related field.</li><li>10+years of progressive experience in customer service and/or logistics roles, preferably within FMCG, beauty, or luxury sectors.</li><li>Proven experience managing international supply chains, 3PLs, and customer service operations.</li><li>Strong analytical, strategic planning, and problem-solving skills.</li><li>Excellent communication and leadership skills with the ability to influence cross-functional stakeholders.</li></ul>
Benefits<ul>
<li>Premium Medical/Dental/Vision coverage</li>
<li>Find Your Magic Days</li>
<li>Volunteer Day</li>
<li>Professional Development Days</li>
<li>Birthday leave</li>
<li>Egg Freezing Benefits</li>
<li>Employee discounts on Kayali products</li>
<li>Products gifting</li></ul></div>

Codot Logistics

Job purpose The primary function of the role is to bring new business opportunities and provide prospective customers/clients with all logistics services offered and additional presentations as needed; and work with clients to create solutions for their logistics needs and consult throughout the sales process.Duties and responsibilities : &#9679; Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies&#9679; Building business relationships with current and potential clients&#9679; Develop a new business prospect listing to ensure that future new business development is planned in advance.&#9679; Responsible for the Profit and loss of the Logistics business.&#9679; Maintain all account and new business approaches&#9679; Generate specific reports as required in alignment with the position.&#9679; Maintain close working relationships with the Customer Service, Operations and Logistics team.&#9679; Focus on winning and keeping profitable business.&#9679; Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies&#9679; Building business relationships with current and potential clients&#9679; Maintain and manage the financial forecast and cost module projections for new business submission.&#9679; Undertake cross selling and up selling within the existing customer base to further develop account potential through value added products.&#9679; Manage and coordinate all commercial activities of a defined vertical group of customers with the customer service team, in line with the company's short and long term results &amp; targets.Skills:&#9679; Mandatory 3+ Years of Experience in logistics industry Sales&#9679; Familiarity with business and operations principles and practices&#9679; Skilled at working effectively with cross functional teams&#9679; Leadership and organizational skills&#9679; Excellent interpersonal and negotiation skillsJob Type: Full-timePay: AED6,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>Expected Salary ( Per Month )</li></ul>Experience:<ul><li>Logistics Sales: 4 years (Required)</li></ul>

Sales Manager - Logistics

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 
 Forecasting &amp; Performance Management
 
 
 
 <ul>
 <li>
 Oversee demand forecasting and supply planning at country, city, and vertical level.
 </li>
 <li>
 Anticipate performance gaps and proactively close them.
 </li>
 <li>
 Ensure transparency through robust reporting and executive-level reviews.
 
 
 </li>
 </ul>
 
 Rider Supply &amp; Staffing Optimization
 
 
 
 <ul>
 <li>
 Align rider staffing with demand to maximize efficiency and service reliability.
 </li>
 <li>
 Build frameworks for onboarding, retention, and offboarding that balance cost with flexibility.
 
 
 </li>
 </ul>
 
 P&amp;L &amp; Cost Optimization
 
 
 
 <ul>
 <li>
 Own and monitor the operations P&amp;L, with a focus on cost-per-order and efficiency metrics.
 </li>
 <li>
 Drive initiatives that balance cost, customer experience, and business growth.
 </li>
 <li>
 Provide leadership with data-backed trade-offs between profitability and performance.
 
 
 </li>
 </ul>
 
 Vendor Ecosystem Performance
 
 
 
 <ul>
 <li>
 Own vendor performance management, ensuring restaurants and stores deliver at the highest standards.
 </li>
 <li>
 Identify and close gaps in vendor coverage to maximize customer choice and efficiency.
 </li>
 <li>
 Optimize vendor KPIs (on-time delivery, service consistency, order readiness) to reduce delays and improve experience.
 
 
 </li>
 </ul>
 
 Strategic Projects &amp; Market &ldquo;Big Bets&rdquo;
 
 
 
 <ul>
 <li>
 Lead high-impact projects that shape the future of UAE logistics (mobility pilots, batching models, segmentation, optimization).
 </li>
 <li>
 Test and scale innovations that can serve as benchmarks across the region.
 </li>
 <li>
 Partner with leadership on initiatives balancing short-term results with long-term bets.
 
 
 </li>
 </ul>
 
 Data-Driven Insights &amp; Reporting
 
 
 
 <ul>
 <li>
 Tailor &amp; design dashboards, reporting tools, and analyses that enable faster, smarter decisions.
 </li>
 <li>
 Translate complex data into clear recommendations for business and operations teams.
 </li>
 <li>
 Keep country OKRs and KPIs on track with proactive interventions.
 
 
 </li>
 </ul>
 
 Process &amp; Policy Development
 
 
 
 <ul>
 <li>
 Build and maintain SOPs across operational functions.
 </li>
 <li>
 Share best practices across markets, positioning the UAE as the regional benchmark.
 </li>
 <li>
 Institutionalize learnings from projects into scalable, repeatable processes.
 
 
 </li>
 </ul>
 
 Cross-Functional Leadership
 
 
 
 <ul>
 <li>
 Partner with commercial and product teams to balance vendor growth with logistics efficiency.
 </li>
 <li>
 Act as the performance partner for senior leadership and verticals.
 </li>
 <li>
 Represent the UAE in regional forums and cross-market discussions.
 
 
 </li>
 </ul>
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Senior Manager Level: Leadership-of-leaders, owning outcomes across multiple units and solving cross-functional problems.
 </li>
 <li>
 Experience: 8+ years in logistics/marketplace/last-mile ops, with 3+ years managing managers.
 </li>
 <li>
 Track Record: Proven impact on OKRs and KPIs
 </li>
 <li>
 Commercial Fluency: Strong P&amp;L, budgeting, and workforce economics expertise; clear trade-off narration.
 </li>
 <li>
 Cross-Functional Leadership: Alignment with Finance, Tech/Product, Marketing, local platform performance and QC, and regional logistics.
 </li>
 <li>
 Data &amp; tools: Advanced analytics, dashboards, automation; comfort with ops-systems and performance monitoring.
 </li>
 <li>
 Communication: Executive presence; crisp, structured communication (&ldquo;What &ndash; So What &ndash; Now What&rdquo;).
 </li>
 <li>
 Market Familiarity: UAE/GCC experience or similar multi-city context; thrives in ambiguity and scale.
 </li>
 <li>
 Education: Bachelor&rsquo;s in Data Science, Business, Supply Chain, Engineering, or related; advanced degree a plus.
 </li>
 </ul>
</div>

Sr. Manager Logistics Performance & Special Projects

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Key Account &amp; Strategic Relationship Management: Build and nurture high-trust partnerships with 3PL partners, ensuring alignment with talabat&rsquo;s strategic objectives. Serve as the single point of accountability for 3PL performance, balancing immediate needs with long-term growth strategies.
 </li>
 <li>
 Negotiation &amp; Agreement Execution: Lead high-stakes negotiations to secure win-win agreements that ensure reliable rider availability and cost efficiency. Continuously assess and refine agreement terms to reflect market dynamics and operational priorities.
 </li>
 <li>
 Operational Execution Excellence: Implement and monitor Standard Operating Procedures (SOPs) to achieve compliance and efficiency. Address operational challenges swiftly while driving measurable improvements in 3PL service quality.
 </li>
 <li>
 Performance Optimization &amp; Data-Driven Decisions: Track key performance indicators (KPIs) such as rider supply reliability, service levels, and compliance metrics. Leverage data insights to identify improvement opportunities and spearhead initiatives that enhance 3PL efficiency and rider engagement.
 </li>
 <li>
 Market Intelligence &amp; New Supply Channels: Stay ahead of market trends to identify new and innovative rider supply channels. Build strategies to diversify and strengthen the rider network, ensuring scalability during demand fluctuations.
 </li>
 <li>
 3PL Value Proposition Enhancement: Create compelling programs and incentives to attract, retain, and engage top-tier 3PL providers. Position talabat as a partner of choice in the UAE logistics landscape.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with internal teams (Legal, Finance, Operations) to align on shared objectives and ensure seamless execution across all initiatives.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Proven Experience: 5+ years of experience in Key Account Management or Strategic Partnership Management within high-growth environments. Logistics or gig economy experience is a plus.
 </li>
 <li>
 Negotiation Prowess: Excellent negotiation and communication skills to build strong relationships and secure favorable agreements.
 </li>
 <li>
 Execution Savvy: Hands-on experience implementing processes and solutions that improve efficiency and operational performance.
 </li>
 <li>
 Analytical Mindset: Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make data-driven decisions.
 </li>
 <li>
 Postgraduate Education: A Masters degree in Business Administration, Supply Chain Management, or a related field is preferred but not mandatory.
 </li>
 <li>
 Collaborative Leadership: A proven ability to lead and influence cross-functional teams, inspire collaboration, and drive results.
 </li>
 <li>
 Regulatory Acumen: Solid understanding of relevant regulations and compliance requirements.
 </li>
 <li>
 Passion for Innovation: A drive to challenge the status quo and find creative solutions to complex problems.
 </li>
 </ul>
</div>

Manager Country Logistics - 3pl

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
What's On Your Plate?<ul><li>
Key Account &amp; Strategic Relationship Management: Build and nurture high-trust partnerships with 3PL partners, ensuring alignment with talabat&rsquo;s strategic objectives. Serve as the single point of accountability for 3PL performance, balancing immediate needs with long-term growth strategies.</li><li>
Negotiation &amp; Agreement Execution: Lead high-stakes negotiations to secure win-win agreements that ensure reliable rider availability and cost efficiency. Continuously assess and refine agreement terms to reflect market dynamics and operational priorities.</li><li>
Operational Execution Excellence: Implement and monitor Standard Operating Procedures (SOPs) to achieve compliance and efficiency. Address operational challenges swiftly while driving measurable improvements in 3PL service quality.</li><li>
Performance Optimization &amp; Data-Driven Decisions: Track key performance indicators (KPIs) such as rider supply reliability, service levels, and compliance metrics. Leverage data insights to identify improvement opportunities and spearhead initiatives that enhance 3PL efficiency and rider engagement.</li><li>
Market Intelligence &amp; New Supply Channels: Stay ahead of market trends to identify new and innovative rider supply channels. Build strategies to diversify and strengthen the rider network, ensuring scalability during demand fluctuations.</li><li>
3PL Value Proposition Enhancement: Create compelling programs and incentives to attract, retain, and engage top-tier 3PL providers. Position talabat as a partner of choice in the UAE logistics landscape.</li><li>
Cross-Functional Collaboration: Partner with internal teams (Legal, Finance, Operations) to align on shared objectives and ensure seamless execution across all initiatives.</li></ul> 

Qualifications 
What Did We Order?<ul><li>
Proven Experience: 5+ years of experience in Key Account Management or Strategic Partnership Management within high-growth environments. Logistics or gig economy experience is a plus.</li><li>
Negotiation Prowess: Excellent negotiation and communication skills to build strong relationships and secure favorable agreements.</li><li>
Execution Savvy: Hands-on experience implementing processes and solutions that improve efficiency and operational performance.</li><li>
Analytical Mindset: Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make data-driven decisions.</li><li>
Postgraduate Education: A Masters degree in Business Administration, Supply Chain Management, or a related field is preferred but not mandatory.</li><li>
Collaborative Leadership: A proven ability to lead and influence cross-functional teams, inspire collaboration, and drive results.</li><li>
Regulatory Acumen: Solid understanding of relevant regulations and compliance requirements.</li><li>
Passion for Innovation: A drive to challenge the status quo and find creative solutions to complex problems.</li></ul></div>

Explore 2506+ Corporate logistics manager in Dubai this September. Find roles across top companies and apply now to boost your career.

2506 corporate logistics manager jobs IN Dubai

Retail and Logistics Manager

Customer Service and Logistics Manager

Customer Service and Logistics Manager

Sales Manager - Logistics

Sr. Manager Logistics Performance & Special Projects

Manager Country Logistics - 3pl

Manager Country Logistics - 3pl