sales manager

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territory customer manager Jobs in Kuwait

territory customer manager

account manager

crm & analytics manager

crm analytics manager

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

Pharmazone Kuwait

Job SummaryThe E-commerce Specialist &amp; Developer is responsible for both the technical development and operational management of the e-commerce website and mobile app. This role combines hands-on development work with platform management, integrations, performance optimization, and campaign execution. The position serves as a key technical owner of the e-commerce platforms, ensuring stability, scalability, and continuous improvement of the online shopping experience.Key Responsibilities1. Development &amp; Technical Ownership<ul><li>Develop, customize, and maintain e-commerce platforms using HTML, CSS, JavaScript, PHP, and Liquid.</li><li>Customize Shopify themes, sections, templates, and checkout-related features.</li><li>Implement frontend enhancements and UX/UI improvements based on business requirements.</li><li>Debug, troubleshoot, and resolve technical issues across web and app platforms.</li><li>Review, optimize, and maintain code quality and performance.</li></ul>2. Platform &amp; Backend Management<ul><li>Manage Shopify, Shopify Plus, and third-party applications, including configuration and optimization.</li><li>Handle backend setup for promotions, discounts, labels, and product rules.</li><li>Manage user roles and access across platforms and tools.</li><li>Integrate and maintain connectors with ERP, CRM, analytics, and marketing tools.</li></ul>3. Task &amp; Project Coordination<ul><li>Create, track, and manage development and campaign tasks using Click Up or similar tools.</li><li>Act as the technical bridge between business teams, designers, developers, and external agencies.</li><li>Review technical deliverables and ensure accurate implementation before go-live.</li></ul>4. Campaigns, Promotions &amp; Automation<ul><li>Develop and implement discount logic, AIOD promotions, BOGO offers, free gifts, and checkout incentives.</li><li>Ensure technical accuracy of banners, popups, collections, and promotional elements.</li><li>Support execution of email, push notification, and Whats App campaigns with technical validation.</li></ul>5. Analytics, Performance &amp; Optimization<ul><li>Implement and maintain tracking via GA4, Google Tag Manager, and other analytics tools.</li><li>Monitor site performance, conversion rates, and user behaviour.</li><li>Use data insights to optimize UX, funnels, and sales performance.</li></ul>6. Content &amp; Localization Support<ul><li>Support Arabic and English content implementation within themes and templates.</li><li>Ensure frontend labels, UX copy, and translations are technically accurate and properly displayed.</li></ul>SKILLS &amp; TOOLSWeb Development: HTML, CSS, JavaScript, PHP, Liquid, MySQLeCommerce Platforms:Shopify, Shopify POS, Shopify Plus, WordPress, Woo Commerce, Magneto, PlaytimeEmail Marketing &amp; CRM:Klaviyo, One Signal, Pipe drive, ZapierAnalytics &amp; Tracking:Google Analytics 4 (GA4), Google Search Console, Google Tag Manager,Power BI, Looker Studio, Microsoft ClarityEDUCATIONDegree in Computer Science, Software Engineering, or a related disciplineBachelor&rsquo;s degree in Marketing, E-commerce, Data Analytics, or related field.CERTIFICATIONS<ul><li>The Fundamentals of Digital Marketing</li><li>Google Analytics Individual Qualification (GAIQ)</li><li>Technical SEO Certification</li><li>SEO Fundamentals Certification</li></ul>Requirements:<ul><li>2+ years of experience in CRO, e-commerce analytics, or website optimization.</li><li>Knowledge of analytics tools (Google Analytics, Hotjar, or similar).</li><li>Experience using Algolia or other site search tools is a plus.</li><li>Understanding of UX/UI principles and A/B testing.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Good communication skills in English (Arabic is a plus).</li></ul>Job Type: Full-time

Ecommerce Specialist & Developer

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 This role acts as the strategic interface between the Sales &amp; CRM functions and the IT organization, ensuring that technology investments and digital solutions are tightly aligned with the group strategic goals. The ideal candidate is highly skilled and business-savvy with deep expertise in automotive sales processes, CRM platforms, and Dealer Management Systems (DMS). S/he should also have hands-on experience in system analysis, strong domain knowledge in automotive retail, and a proven ability to bridge technical and business teams effectively.
 
 Job Responsibilities
 
 
 Business Partnership &amp; Strategy Alignment:
 
 
 &bull; &nbsp; &nbsp;Serve as the primary IT liaison for vehicle Sales and CRM operations.
 
 &bull; &nbsp; &nbsp;Understand and translate business objectives and sales processes into technology requirements.
 
 &bull; &nbsp; &nbsp;Proactively identify digital solutions that drive sales performance, customer experience, and CRM maturity.
 
 &bull; &nbsp; &nbsp;Support strategic planning, budgeting, and digital roadmap development for the commercial domain.
 
 &bull; &nbsp; &nbsp;Ensure seamless integration between Sales, CRM, DMS, and OEM systems.
 
 
 CRM &amp; Dealer Management Expertise:
 
 
 &bull; &nbsp; &nbsp;Act as subject matter expert for CRM systems (PROAXIA, Salesforce, Genesys, etc) and automotive DMS platforms (PROAXIA, Keyloop, etc...).
 
 &bull; &nbsp; &nbsp;Lead CRM and Sales enhancements, integrations, and automation initiatives.
 
 &bull; &nbsp; &nbsp;Ensure seamless data flow and alignment between DMS, CRM, and BI tools.
 
 &bull; &nbsp; &nbsp;Define and enforce data governance and quality standards across systems.
 
 
 Solution Design &amp; System Analysis:
 
 
 &bull; &nbsp; &nbsp;Conduct deep-dive analysis of current processes and system workflows to identify gaps and optimization opportunities.
 
 &bull; &nbsp; &nbsp;Collaborate with business analysts, developers, and external vendors to design and implement solutions.
 
 &bull; &nbsp; &nbsp;Prepare functional specifications, use cases, and support UAT execution with stakeholders.
 
 &bull; &nbsp; &nbsp;Ensure solutions meet business requirements, scalability, and compliance standards.
 
 &bull; &nbsp; &nbsp;Analyze sales and CRM processes to identify improvement opportunities.
 
 &bull; &nbsp; &nbsp;Configure and customize CRM workflows to align with business objectives.
 
 
 Project Delivery &amp; Change Management:
 
 
 &bull; &nbsp; &nbsp;Lead or support IT projects in the sales and CRM space from initiation to post-implementation review.
 
 &bull; &nbsp; &nbsp;Drive user adoption, training, and continuous improvement efforts.
 
 &bull; &nbsp; &nbsp;Ensure effective change management practices are followed during system rollouts and enhancements.
 
 
 User Training &amp; Support:
 
 
 &bull; &nbsp; &nbsp;Train sales teams on CRM functionalities and best practices.
 
 &bull; &nbsp; &nbsp;Provide ongoing support for system usage and enhancements.
 
 Candidate Requirements
 
 Education:
 
 &bull; &nbsp; &nbsp;Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
 
 &bull;&nbsp; &nbsp; Advanced degree (MBA or MSc in Information Systems) is a plus.
 
 Experience:
 
 &bull; &nbsp; &nbsp;Minimum 5 years in IT roles with focus on CRM and Sales systems, preferably in Automotive or Retail.
 
 &bull; &nbsp; &nbsp;Proven experience in the automotive industry, specifically in CRM &amp; sales operations and CRM systems.
 
 &bull; &nbsp; &nbsp;Strong understanding of automotive Dealer Management Systems (DMS) and their integration with CRM/ERP platforms.
 
 Technical Skills:
 
 &bull; &nbsp; &nbsp;Expert knowledge of CRM related platforms and applications (e.g., Salesforce, Genesys).
 
 &bull; &nbsp; &nbsp;Hands-on experience with system analysis, process mapping, and functional documentation.
 
 &bull; &nbsp; &nbsp;Excellent communication and stakeholder engagement skills.
 
 &bull; &nbsp; &nbsp;Understanding of enterprise integration (APIs, middleware, etc.).
 
 &bull; &nbsp; &nbsp;Strong understanding of data analytics and reporting tools.
 
 Key Competencies:
 
 &bull; &nbsp; &nbsp;Business acumen and domain expertise in automotive sales.
 
 &bull; &nbsp; &nbsp;Strong analytical and critical thinking.
 
 &bull; &nbsp; &nbsp;Ability to lead cross-functional initiatives and influence without authority.
 
 &bull; &nbsp; &nbsp;Collaborative mindset and problem-solving orientation.
 
 Preferred Certifications &amp; Knowledge:
 
 &bull; &nbsp; &nbsp;SAP, Salesforce, or Microsoft Dynamics Sales &amp; CRM Certification.
 
 &bull; &nbsp; &nbsp;PMP, PRINCE2, Agile Scrum Master, or ITIL is a plus.
 
 &bull; &nbsp; &nbsp;Cloud technologies knowledge and architectures (e.g., Azure, AWS, etc&hellip;)
 
 &bull; &nbsp; &nbsp;Experience with OEM-specific CRM systems (GM,Ford,Honda,BYD,Toyota, BMW, Mercedes-Benz, etc.).
 
 &bull; &nbsp; &nbsp;Knowledge of marketing automation tools and customer engagement platforms.
 
 &bull; &nbsp; &nbsp;Certification in CRM systems or ITIL framework
 
</div>

Sr. IT Specialist - Sales & CRM Systems

Boutiqaat

<div>
 
 Do you know who&rsquo;s trending before they trend? Can you spot a viral creator from a mile away? Do you get excited by the engagement rate, audience demographics, and campaign ROI?
 
 
 If yes, we might be looking for you.
 
 
 
 
 
 At
 
 Boutiqaat
 
 , we don&rsquo;t just collaborate with celebrities we build powerhouse partnerships that drive brand love, customer engagement, and serious sales growth across our social commerce platform. And now, we&rsquo;re looking for a
 
 Celebrity Acquisition Officer
 
 to help us discover the next big names and turn influence into impact.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Identify celebrities, influencers, and rising creators aligned with our beauty, fashion, and lifestyle categories.
 </li>
 <li>
 Build and maintain a structured acquisition pipeline of high-potential talent.
 </li>
 <li>
 Analyze engagement rates, audience demographics, and content quality to assess partnership potential.
 </li>
 <li>
 Stay ahead of trends across Instagram, TikTok, YouTube, Snapchat, and beyond.
 </li>
 <li>
 Support onboarding and ongoing management of celebrity partners.
 </li>
 <li>
 Coordinate communication with creators, agencies, and managers.
 </li>
 <li>
 Ensure campaigns run smoothly from content schedules to final deliverables.
 </li>
 <li>
 Build strong, long-term relationships that keep partners engaged and excited.
 </li>
 <li>
 Assist in negotiating commissions, deliverables, and campaign scope.
 </li>
 <li>
 Support contract preparation, approvals, and documentation.
 </li>
 <li>
 Track payments, renewals, and partnership milestones.
 </li>
 <li>
 Maintain organized, up-to-date records of all celebrity agreements.
 </li>
 <li>
 Prepare reports and performance summaries for management.
 </li>
 <li>
 Track campaign results and recommend optimizations.
 </li>
 <li>
 Maintain dashboards and partnership performance data.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business, Communications, Digital Media, or related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in influencer marketing, digital marketing, talent coordination, brand partnerships, or e-commerce.
 </li>
 <li>
 Experience in beauty, fashion, lifestyle, or social commerce industries is preferred.
 </li>
 <li>
 Internship or hands-on campaign experience is a strong plus.
 </li>
 <li>
 Strong understanding of influencer and celebrity partnership models.
 </li>
 <li>
 Confident communicator in English and Arabic (written and verbal).
 </li>
 <li>
 Solid Excel &amp; PowerPoint skills (analytics lovers welcome).
 </li>
 <li>
 Familiarity with influencer platforms, CRM tools, and analytics dashboards is an advantage.
 </li>
 <li>
 Organized, detail-oriented, and commercially aware.
 </li>
 <li>
 Analytical mindset with the ability to turn data into insight.
 </li>
 <li>
 Professional, reliable, and relationship driven.
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 
 
 
 
 Ready to Grow with Us?
 
 
 
 Kickstart your career with hands-on experience, expert mentorship, and real impact.
 
 
 Apply now and be part of something exciting!
 
</div>

Celebrity Acquisition Officer

International Turnkey Systems - ITS

<div>
 
 The Sales Account Manager is responsible for managing and growing a portfolio of existing client accounts. This role focuses on building strong, long-term relationships, understanding client needs, ensuring satisfaction, and identifying upsell/cross-sell opportunities to drive revenue growth and retention. The ideal candidate is a proactive problem-solver, a trusted advisor to clients, and a collaborative team player.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Relationship &amp; Strategy
 
 <ul>
 <li>
 Serve as the primary point of contact and trusted advisor for a portfolio of assigned key accounts.
 </li>
 <li>
 Develop and execute strategic account plans to achieve growth, retention, and satisfaction targets.
 </li>
 <li>
 Conduct regular business reviews (QBRs) with clients to align on goals, demonstrate ROI, and strategize for the future.
 </li>
 <li>
 Build deep, multi-level relationships within client organizations, from end-users to C-level executives.
 </li>
 </ul>
 
 Revenue Growth &amp; Retention
 
 <ul>
 <li>
 Proactively identify, forecast, and pursue opportunities for account expansion (upsells, cross-sells, and renewals).
 </li>
 <li>
 * Meet or exceed quarterly and annual revenue targets (quota) for your account portfolio.
 </li>
 <li>
 * Own the renewal process, ensuring high retention rates and negotiating contract terms.
 </li>
 <li>
 * Collaborate with the new business sales team on smooth client onboarding and handoff.
 </li>
 </ul>
 
 
 
 
 Internal Coordination &amp; Advocacy
 
 
 * Act as the client's internal advocate, coordinating with Product, Marketing, Support, and Success teams to ensure client needs are met.
 
 
 * Provide clear, structured feedback to internal teams on client needs, market trends, and product improvements.
 
 
 * Maintain accurate and up-to-date account information, activities, and forecasts in the CRM
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 * **Experience:** 3+ years of proven experience in a B2B sales, account management, or customer success role, preferably in IT infrastructure and Software solution.
 
 
 * **Track Record:** Demonstrated success in meeting or exceeding sales quotas and managing a book of business.
 
 
 
 
 
 * Skills:
 
 <ul>
 <li>
 Exceptional relationship-building, communication, and presentation skills.
 </li>
 <li>
 Strong business acumen and strategic thinking.
 </li>
 <li>
 Excellent negotiation and closing skills.
 </li>
 <li>
 Ability to understand complex client needs and translate them into solutions.
 </li>
 <li>
 Proficient in CRM software.
 </li>
 <li>
 **Mindset: Self-motivated, results-oriented, resilient, and highly organized. A true team player.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 
 
 
 
 * Experience with a consultative or solution-selling methodology (e.g., SPIN, Challenger Sale).
 
 
 * Knowledge of the [Your Specific Industry] market and competitors.
 
 
 * Bachelor&rsquo;s degree in Business Administration, Information technology, Bachelor of Computer Science.
 
 
 
</div>

Sales Account Manager

ORACLE EDUCATION

Job PurposeTo provide efficient front office support to IELTS candidates, ensuring professional handling of inquiries, counseling, and registration processes. In addition, this role contributes to business growth and revenue generation by actively promoting IELTS preparation courses, value-added services, and bundling offers, while supporting overall customer service excellence in line with IDP&rsquo;s standards.Key Responsibilities 1. Candidate Assistance &amp; Front Office Operations<ul><li>Assist walk-in candidates with IELTS test and preparation course registrations.</li><li>Provide accurate responses to IELTS-related queries from students and candidates.</li><li>Offer initial counseling to students regarding IELTS preparation options.</li><li>Handle phone calls and WhatsApp inquiries promptly and professionally.</li><li>Manage front office reception desk responsibilities when required.</li></ul>2. Sales &amp; Revenue Generation<ul><li>Actively promote and sell IELTS preparation courses conducted by IDP at Millennium Hotel, including:</li></ul>- IELTS Fast Track Online (5 days) - IELTS Fast Track In-Person (5 days) - IELTS Mindset Comprehensive Level 1 (weekly sessions)<ul><li>Recommend value-added services such as placement services to define language proficiency and recommend the right preparation course level.</li><li>Promote bundled package offers to maximize enrollments and candidate value.</li><li>Encourage candidates to attend IDP&rsquo;s IELTS Masterclasses, highlighting how they can enhance readiness and lead to enrollment in paid preparation courses.</li><li>Collaborate with the IELTS team to achieve sales targets and contribute to front office revenue growth.</li></ul>3. Candidate &amp; CRM Management<ul><li>Create and update candidate leads on Zoho CRM for IELTS courses.</li><li>Handle Kuwait University Zoho desk tickets during registration seasons.</li><li>Support candidates with accurate and timely updates regarding registration and test processes.</li></ul>4. Records &amp; Reporting <ul><li>Update offside Excel sheets with information from CD sheets to maintain accurate records.</li><li>Support back-office teams by sharing required updates and ensuring data accuracy.</li></ul>5. Events &amp; Outreach <ul><li>Attend IELTS education fairs, partner events, and IDP expos to promote IELTS services and preparation courses.</li><li>Support distribution of brochures and marketing materials at education/partner events.</li></ul>6. Language &amp; Cultural Support<ul><li>Provide English/Arabic translation services for Student Placement (SP) Counselors to assist students in understanding study abroad opportunities.</li></ul>Reporting Line <ul><li>Reports to: IELTS Test Centre Administrator / IELTS Manager</li></ul>Job Type: Full-timePay: KD350.000 per month

IELTS Support Officer (Female – Arabic & English)

Hope Global School

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>Senior Key Account Manager drives strategic client relationships, revenue growth, and long-term partnerships. Responsible for managing major accounts, negotiating contracts, and delivering customized business solutions to maximize profitability and customer retention.
</div>
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Develop and manage strategic key client accounts</li>
<li>Drive revenue growth through account expansion strategies</li>
<li>Build strong relationships with decision makers</li>
<li>Negotiate contracts ensuring profitability and compliance</li>
<li>Monitor account performance and client satisfaction</li>
<li>Identify new business opportunities within accounts</li>
<li>Coordinate cross-functional teams for service delivery</li>
<li>Prepare sales forecasts and performance reports.</li>
</ul><h3 class="jobSectionHeader">Skill &amp; Experience</h3>
<ul><li>Strong negotiation and strategic relationship management abilities</li>
<li>Excellent communication and presentation skills professionally</li>
<li>Proven sales performance and revenue growth expertise</li>
<li>Ability to analyze market trends effectively</li>
<li>Leadership skills for managing cross-functional teams</li>
<li>Proficiency in CRM systems and reporting.</li>
</ul>
Note: Salary depends on experience and skills and is paid in local currency.</div>
 <div></div><div><ul><li><div><div>Date Posted</div>
<div>February 11, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Kuwait City, Kuwait
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
 <div>18500 - 27500 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>August 8, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>2 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Senior Key Account Manager

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