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customer accounts specialist (1 year contract) Jobs in Cairo

customer accounts specialist 1 year contract

The Coca-Cola Company

<div>
 
 Job Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialization role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting
 
 
 
 Location(s):
 
 
 
 Egypt
 
 
 
 City/Cities
 
 
 
 
 Travel Required:
 
 
 
 00% - 25%
 
 
 
 Relocation Provided:
 
 
 
 No
 
 
 
 Job Posting End Date
 
 
 
 July 30, 2026
 
 
 
 Our Purpose And Growth Culture
 
 
 
 We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what&rsquo;s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors &ndash; curious, empowered, inclusive and agile &ndash; and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
</div>

Customer Accounts Specialist (1 Year Contract)

Schneider Electric

<div>
 
 
 Role Profile:
 
 
 
 As part of our team, you&rsquo;ll contribute to delivering world-class, integrated solutions across multiple geographies. This is your opportunity to:
 
 <ul>
 <li>
 Work on high-impact projects that drive sustainability and efficiency.
 </li>
 <li>
 Collaborate within a dynamic, cross-functional, and multicultural environment.
 </li>
 <li>
 Develop your expertise while contributing to meaningful and complex initiatives.
 </li>
 <li>
 Be part of a forward-thinking organization that prioritizes innovation and excellence.
 </li>
 <li>
 We are looking for a Contract Specialist to support our MEA Region from Cairo, Egypt.
 </li>
 <li>
 Play a critical part in securing tenders and managing contracts across commercial, contractual, financial, and tax dimensions&mdash;both during the selling (tendering) and execution (delivery) phases. You will collaborate closely with Legal, Finance, and project teams to ensure effective contract governance and risk management.
 </li>
 </ul>
 
 
 
 
 
 Role Responsibilities:
 
 
 <ul>
 <li>
 Review and analyze contractual terms to ensure alignment with company standards and risk appetite.
 </li>
 <li>
 Lead and support negotiations with clients, partners, and subcontractors to secure favorable outcomes.
 </li>
 <li>
 Contribute to bid preparation and approval processes, ensuring compliance with corporate governance.
 </li>
 <li>
 Draft and review contractual communications to protect Schneider Electric&rsquo;s rights and obligations.
 </li>
 <li>
 Identify, assess, and mitigate contractual risks while maximizing commercial opportunities.
 </li>
 <li>
 Manage contract changes (scope, schedule, variations) through formal amendments and change orders.
 </li>
 <li>
 Develop and execute claims strategies, including preparation, substantiation, and defense of claims.
 </li>
 <li>
 Promote best practices in contract and claim management across project teams.
 </li>
 <li>
 Provide guidance and coaching to stakeholders, strengthening contract management capabilities.
 </li>
 <li>
 Drive a proactive, strategic approach to contract and risk management across projects.
 </li>
 </ul>
 
 
 
 
 
 Role Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Law, Construction, Finance, or Supply Chain Management.
 </li>
 <li>
 +5 years of experience in contract management or a related field.
 </li>
 <li>
 Professional certification in contract management is a strong advantage.
 </li>
 <li>
 Fluency in English (written and spoken) is required.
 </li>
 <li>
 Fluency in Arabic (written and spoken) is required.
 </li>
 <li>
 Strong analytical and problem-solving skills with a practical, solution-oriented mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to influence stakeholders, challenge ideas constructively, and drive alignment.
 </li>
 <li>
 Confident decision-making, even in situations with ambiguity or incomplete information.
 </li>
 <li>
 High level of ownership, accountability, and attention to detail.
 </li>
 </ul>
</div>

Contracts Management Specialist

VXI Global Solutions

<div>
 
 VXI Global Solutions (VXI) is a leading provider of business process and information technology outsourcing services for companies. We specialize in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site English Customer Service Specialist role located in Cairo at VXI Egypt. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining phone etiquette, and delivering high-quality customer service on a daily basis.
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Customer Support and Customer Service skills
 
 
 Customer Satisfaction and Customer Experience skills
 
 
 Phone Etiquette
 
 
 Excellent communication and interpersonal skills
 
 
 Ability to multitask and handle challenging situations
 
 
 Experience in a customer service role is a plus
 
 
 Fluency in English ( B2+ - C1 )
 
 
 Night and overnight shifts
 
 
 
 
 
 Location: Citystars Mall, Nasr city, Cairo
 
</div>

Customer Service Representative

Lua AI (YC F25)

<div>
 
 Location: Cairo, Egypt (remote / hybrid) &middot; Reports to: Head of Operations - MENA
 
 
 &nbsp;
 
 
 
 About Lua
 
 
 
 Lua is the Agent OS. We build digital employees &mdash; agents that do a real job end to end: they read a company&rsquo;s own systems, make the decision, take the action, and get a little better every time they run. Not chatbots that answer questions &mdash; digital workers that do the work, on the company&rsquo;s own data and workflows, and everything they build stays owned by the business. Teams write their logic on Lua (agents, skills, tools, jobs, webhooks, guardrails) and we run the hard parts underneath: infrastructure, multi-provider model orchestration, data, channels (WhatsApp, Slack, Email, Instagram, Messenger, a voice-capable website widget, HTTP API) and monitoring.
 
 
 Our customers are the companies that run their markets &mdash; the operator of one of the world&rsquo;s most-visited heritage sites, a major travel-and-hospitality group, the largest supermarket chain in its country, a listed conglomerate spanning healthcare and consumer goods, large regional banks, social-commerce companies and a microinsurer covering over a million people &mdash; across Africa, the Middle East and South Asia. Together they employ 64,000+ people and turn over $5bn+ a year, and they all want the same thing: to be AI-native on the systems they already run, with nothing to rip out. Backed by Y Combinator, we&rsquo;ve raised $5.8M &mdash; and this is a chance to build the playbook, not inherit one.
 
 
 
 
 
 
 Responsibilities
 
 
 
 We&rsquo;re looking for a junior engineer to join the implementation team and help build and deploy AI agents for our mid-market customers. You&rsquo;ll work alongside a senior implementation engineer, learning the Lua platform and contributing to live customer projects from your first week.
 
 
 This is an apprentice-track role with a clear growth path. You&rsquo;ll start with structured work &mdash; environment setup, testing, knowledge base configuration &mdash; and grow into owning full implementations within 6 months.
 
 <ul>
 <li>
 
 Build agent skills and tools
 
 in TypeScript using the Lua CLI &mdash; the functions that let agents take real actions like API calls, data lookups, and webhook triggers.
 </li>
 <li>
 
 Set up and configure agent environments
 
 : sandbox for development, production for live deployments.
 </li>
 <li>
 
 Configure and manage client knowledge bases
 
 &mdash; the information agents use to answer questions and follow business rules.
 </li>
 <li>
 
 Run QA
 
 and testing cycles before deployment &mdash; test across channels (WhatsApp, web, Slack) and flag issues.
 </li>
 <li>
 Support the senior engineer on active implementations across the full build lifecycle.
 </li>
 <li>
 Write and maintain technical documentation for each implementation.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 1&ndash;2 years writing code
 
 &mdash; professional experience, bootcamp, side projects, or university projects. You need to be comfortable in TypeScript or JavaScript.
 </li>
 <li>
 
 Familiarity with REST APIs, JSON, and basic web architecture.
 
 You know what an endpoint is and how to test with Postman or similar.
 </li>
 <li>
 A fast learner who figures things out by doing, not by waiting for instructions. The platform, CLI, and agent architecture will all be new.
 </li>
 <li>
 Strong written communication &mdash; you&rsquo;ll be in Slack daily, writing updates, flagging blockers, and documenting your work.
 </li>
 <li>
 Reliable. When you say something is done and tested, it needs to actually be done and tested.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 <ul>
 <li>
 Experience with any chatbot or conversational AI platform.
 </li>
 <li>
 Familiarity with WhatsApp Business API, Slack API, or similar messaging platforms.
 </li>
 <li>
 Comfortable with Git, GitHub, and CLI tooling.
 </li>
 <li>
 Previous remote work experience.
 </li>
 </ul>
 
 
 
 
 
 Growth Path
 
 
 <ul>
 <li>
 
 Months 1&ndash;3:
 
 Support builds, learn the platform, follow the runbook, handle structured work.
 </li>
 <li>
 
 Months 3&ndash;6:
 
 Own specific integrations within an implementation. Run client test sessions.
 </li>
 <li>
 
 Months 6&ndash;12:
 
 Own an implementation end-to-end. Client-facing. Responsible for time-to-value on your accounts.
 </li>
 </ul>
 
 
 
 
 
 What we offer
 
 
 <ul>
 <li>
 Hybrid - Most of our work is remote.
 </li>
 <li>
 Small team, massive ownership. No bureaucracy. Ship and iterate.
 </li>
 <li>
 Direct access to the founding team. Your work is visible and impactful from day one.
 </li>
 <li>
 A platform that&rsquo;s actually in production with real customers &mdash; not a pre-product startup.
 </li>
 </ul>
 
 
 
</div>

Junior Implementation Engineer, MENA

Manpower Egypt

<div>
 
 Key Responsibilities
 
 
 &bull; Respond to customer inquiries via phone in a professional and timely manner.
 
 
 &bull; Handle customer complaints and provide appropriate solutions according to company policies.
 
 
 &bull; Provide information about products, services, and company policies.
 
 
 &bull; Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
 
 
 &bull; Escalate complex problems to the appropriate department when necessary.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in any field.
 
 
 &bull; Minimum 1 year of experience in a call center environment.
 
 
 &bull; Excellent level of English (spoken and written).
 
 
 &bull; Strong communication and interpersonal skills. &bull; Good computer skills and ability to work with customer service systems.
 
</div>

Customer Support Representative

The HEINEKEN Company

<div>
 
 Scope of the job
 
 
 
 Job purpose:
 
 
 Global Digital &amp; Technology (D&amp;T) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance HEINEKEN Global Functions by delivering common business driven solutions and services.
 
 
 The Global Information Security department is part of Global D&amp;T and has the overall responsibility of assuring that HEINEKEN&rsquo;s IT Risks are properly managed and information assets &amp; technology is properly secured.
 
 
 The Global Information Security teams include Cyber Defence Operations (CDO), Security Competence Centre (SCC) and Security Chapters (ERP, Enterprise Architecture, Data Privacy, etc) to design, implement, monitor, respond and assist with recovery activities against cyberattacks. They deliver deep security and risk management expertise to enable Product Teams and Global Functions to form a proper 1st Line of Defense (LoD) by building the right capabilities into their products (security by design) and support them.
 
 
 The Global Information Security Director is heading the department and responsible for the Global Information Security Strategy and orchestrating all security activities within this department and relevant stakeholders. He is part of the Global D&amp;T Executive Leadership Team.
 
 
 The
 
 Cyber Security Officer (CSO)
 
 is responsible for the management and implementation of the global Cyber Security Strategy based on the NIST Cyber Security Framework, to reduce the risk of a Cybersecurity incident according to the risk appetite of HEINEKEN and the Global Function, as well as to raise wider Global Function Cybersecurity awareness.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Security Operations
 </li>
 <li>
 Implement global security strategies to maintain the continuity of systems and update these based on local threats.
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Responsible to manage updates related to Global Function Security Standards that are required due to local legislative requirements, in consultation with the Global Information Security Specialist in line with HEINEKEN Security Strategy and supporting the HEINEKEN Business Strategy.
 </li>
 <li>
 Responsible for Global Function security approvals regarding global services (e.g. HeiNet), in order to maintain the highest level of security for the information and IT assets of the company.
 </li>
 <li>
 Assist the Global Information Security department in the design of controls/ standards and procedures that have broad implications, requiring systems integration of one or more technical platforms.
 </li>
 <li>
 Perform Risk reviews using the risk management procedure for all new Global Function programs/services to be deployed in the Global Function operational environment and veto programs which do not comply with HEINEKEN&rsquo;s security standards.
 </li>
 <li>
 Monitor internal and external information security and cyber security policy compliance, review and assess information security audits.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Performs, as per the prescribed frequency the Information Security Maturity Assessment (ISMA), and ensures that all related evidence is available in support of the assessment.
 </li>
 <li>
 Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by e.g. Global Audit, External Audit, etc.
 </li>
 <li>
 Develops and manages the Information Security action plan to address identified risks and non-compliances.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Gains approval from the relevant management team on that action plan and its related budget.
 </li>
 <li>
 Monitors and reports on the execution of that actions plan, reporting to the Global D&amp;T Function management team and centrally to the Global Information Security Team.
 </li>
 <li>
 Analyse and challenge derogation requests regarding the ISP/TSP that Global Functions could have with a new solution or program, and communicate to the Global Information Security Team and Design Authority for approval in order to protect the HEINEKEN security environment.
 </li>
 <li>
 Drive resolution of cyber security incident responses and address security vulnerabilities.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Perform/guide/drive digital investigations upon the request of Global Function/HR or Legal teams in case of breaches of HEINEKEN&rsquo;s Code of Business Conduct.
 </li>
 <li>
 If the Global Function faces any critical IT security incidents or breakout, he/she is responsible as the Global Function security incident lead to resolve in consultation with the Cyber Defense Operations Team (CDO), Global Function D&amp;T Directors and Global Function Line Managers.
 </li>
 </ul>
 </ul>
 
 
 <li>
 </li>
 <ul>
 <li>
 Identify and perform independent analysis to resolve complex first-time issues including the analysis of technical and economic feasibility of proposed security systems/ solutions. He/she is also responsible to assist the Global Information Security department for any IT technical audit (e.g. Ethical Hack) to any Global Function IT infrastructure or service that a 3rd Party offers to HEINEKEN with a valid and open contract to ensure that security policies are in place.
 </li>
 <li>
 Advises Global Function teams for security requirements (e.g. Patching, Anti-Virus, Vulnerability Management, etc).
 </li>
 <li>
 Security Awareness
 </li>
 <li>
 Drive training campaigns on cyber security awareness according to the global security awareness program and based on the Global Function reality.
 </li>
 <li>
 Security Strategy
 </li>
 <li>
 Responsible for identifying potential risks and recommendations on how to prevent and/or avoid that risk within the Global Function.
 </li>
 <li>
 Collaborate with the Global Information Security Specialist to understand and develop further the controls and processes required to improve information security.
 </li>
 <li>
 Innovation
 </li>
 <li>
 Accelerates and Drives implementation of new Security strategies and standards from global D&amp;T towards the HEINEKEN Global Functions
 </li>
 <li>
 Provide security expertise across multiple technical platforms to various Global Function stakeholders in all phases of solutions development (Ideation, Design, build, test and deploy) and Operations.
 
 
 </li>
 </ul>
 Budget responsibilities :
 
 
 Assigned to Global Function D&amp;T Manager.
 
 
 Number of direct reports:
 
 
 None
 
 
 <ul>
 <li>
 Position profile
 
 
 </li>
 </ul>
 Qualifications:
 
 
 Bachelor or Master degree in business information technology or a related field
 
 
 Possesses relevant certifications, e.g. CISSP / CCSP / CISM / CISA / CRISC
 
 
 Experience / skills required:
 
 
 <ul>
 <li>
 5+ years of working in the cyber security field and previous experience working as a cyber-security officer or manager.
 </li>
 <li>
 French is a must and preferable.
 </li>
 <li>
 Has worked with relevant market standards such as NIST, ISO 27001, COBIT and relevant laws and regulations such as privacy laws.
 </li>
 <li>
 Experience in handling security incidents.
 </li>
 <li>
 Proven ability to dynamically assess risks, threats &amp; threat actors.
 </li>
 <li>
 Able to work in a cross functional environment; preferably a background in the FMCG industry.
 </li>
 <li>
 Sense of Business Urgency and safe-cautious mind to close critical gaps and reduce any security breach.
 </li>
 <li>
 Ability to explain complex technical processes to business stakeholders.
 </li>
 <li>
 Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
 </li>
 <li>
 Ability to work and team with a multitude of different people and different cultures (as appropriate).
 </li>
 <li>
 Display professionalism, customer service attitude, attention to detail and quality.
 </li>
 <li>
 Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills.
 </li>
 <li>
 Develop self and others through continuous learning, sharing best practices, knowledge, and expertise.
 </li>
 <li>
 Excellent management and leadership skills.
 
 
 </li>
 </ul>
 Language(s):
 
 
 <ul>
 <li>
 Fluent English
 </li>
 </ul>
</div>

Cyber Security Officer - AME

eClerx

<div>
 
 We are Happy to announce that we are hiring for a
 
 Customer Support Specialist position
 
 ! In
 
 Eclerx
 
 we Pride ourselves on creating a welcoming and nurturing environment for Young Talent, and those looking to start a Solid career, providing a
 
 Competitive salary
 
 !
 
 
 
 
 
 
 Job Details:
 
 
 
 
 
 <ul>
 <li>
 Language Requirement:
 
 English
 
 
 B1+ and B2
 
 </li>
 <li>
 Night Shifts and overnight (
 
 Transportation available
 
 , door to door)
 </li>
 <li>
 Entry level, no experience needed
 </li>
 <li>
 
 Graduates
 
 or drop outs only
 </li>
 <li>
 
 Egyptian
 
 Nationals
 </li>
 <li>
 
 Competitive salary:
 
 21K net plus KPIs (based on performance).
 </li>
 <li>
 Location: Maadi Technology Park
 </li>
 </ul>
 
 
 
 
 If you're Interested Apply directly here attaching an Updated CV.
 
</div>

Customer Service Specialist

Explore 75+ Customer accounts specialist 1 year contract in Cairo this August. Find roles across top companies and apply now to boost your career.