customer support executive Jobs in Karachi

customer support executive

account manager

accounts executive

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer assistance representative

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

Resource Linked Private Limited

Job description:Resource Linked&ndash; Retail PositionJob Type: Full-TimeWorking Days: 6 Days a WeekLocations: Saddar, Karachi, PakistanJOB POSITION: Retail Sales RepresentativeJob OverviewResource Linked is seeking a motivated and customer-focused Retail Sales Representative to join our dynamic retail team responsible for customer service, sales performance, and store presentation in a fast-paced retail environment.Responsibilities<ul><li>Greet customers, assess their needs, and provide accurate, detailed product information.</li><li>Maintain comprehensive knowledge of products, services, features, benefits, and promotions.</li><li>Build lasting customer relationships to encourage repeat business and brand loyalty.</li><li>Achieve individual and store sales targets through proactive selling and upselling.</li><li>Handle customer inquiries, complaints, and concerns professionally, ensuring prompt resolution and an outstanding customer experience.</li><li>Operate POS systems efficiently to process purchases, returns, exchanges, and transactions accurately.</li><li>Assist with inventory by restocking shelves, organizing merchandise displays, and reporting low stock or discrepancies.</li><li>Maintain a clean, organized, safe, and visually appealing store environment.</li><li>Collaborate with the store team and leadership to execute sales strategies, promotions, and special offers.</li><li>Stay informed on industry trends, competitor products, and customer preferences to provide relevant advice, recommendations, and improve service quality.</li><li>Adhere to company policies, procedures, ethical standards, confidentiality, and professionalism.</li><li>Adapt to changing priorities and fast-paced retail environments while maintaining enthusiasm, efficiency, and professionalism.</li></ul>Requirements<ul><li>Education: BA / BSc / BCom / FA / FSC / BBA/ ADP</li><li>Minimum 1 to 2 years of Retail experience required</li><li>Sales Techniques</li><li>Communication Skills</li><li>Customer Service Skills</li><li>Inventory Management</li><li>Point of Sales (POS) Systems</li><li>Product knowledge</li></ul>Salary &amp; Incentives<ul><li>Market Competitive Salary</li><li>Sales Incentives (Based on Target Achievement)</li><li>Annual Leave</li><li>Casual Leave</li><li>Sick Leave</li><li>Other Benefits</li></ul>Apply at: hr@resourcelinked.comSubject line: Retail Sales Representative-KarachiWork Location: In person

Retail Sales Representative

Collabrains PVT LTD

Job Title: Inbound Sales Representative | Full-Time | On-Site &ndash; KarachiBrand Republic is hiring confident and customer-focused Inbound Sales Representatives to join our growing sales team. The ideal candidate will be responsible for handling international inbound calls, understanding customer requirements, resolving inquiries, and converting incoming leads into successful sales.If you have excellent English communication skills, a persuasive personality, and enjoy interacting with customers over the phone, we'd love to hear from you.Job Details<ul><li>Position: Inbound Sales Representative</li><li>Experience Required: 1&ndash;2 Years (Preferred)</li><li>Location: P.E.C.H.S Block 06, Karachi</li><li>Shift Timings:</li><li>3:00 PM &ndash; 12:00 AM</li><li>6:00 PM &ndash; 3:00 AM</li><li>Job Type: Full-Time (On-Site)</li></ul>Key Responsibilities<ul><li>Handle international inbound customer calls professionally</li><li>Understand customer needs and recommend suitable services</li><li>Convert inbound inquiries into successful sales opportunities</li><li>Build and maintain positive customer relationships</li><li>Address customer questions and resolve concerns effectively</li><li>Follow up with leads to maximize sales conversions</li><li>Maintain accurate customer records and sales reports</li><li>Achieve individual and team sales targets</li><li>Coordinate with internal departments to ensure a seamless customer experience</li></ul>Required Skills<ul><li>Excellent spoken English with clear pronunciation and strong communication skills</li><li>Strong phone etiquette and customer service skills</li><li>Proven sales and negotiation abilities</li><li>Ability to build rapport and close sales over the phone</li><li>Strong objection-handling and problem-solving skills</li><li>Ability to work in a target-driven environment</li><li>Basic computer knowledge and familiarity with CRM systems is a plus</li></ul>Preferred Qualifications<ul><li>Experience in Inbound Sales, Call Center Sales, Customer Service, Tele-Sales, or Customer Support</li><li>Bachelor's degree in Business, Marketing, Communications, or a related field is preferred</li><li>Experience handling international customers is an advantage</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career development</li><li>Collaborative and supportive work environment</li></ul>Work Location: In person

Inbound Sales Representative | Full-Time | On-Site

Ascent Communique

We're Hiring: International Sales Representative&ndash; Auto Trade (Caribbean Market) Location: KarachiShift Timing: 6:00 PM &ndash; 2:00 AMJob Type: Full-timeAre you passionate about international sales and looking to build your career in the global automotive industry? Join our growing team and become a part of a fast-paced international auto trade business serving the African Market.Job Responsibilities:- Generate and qualify new sales leads.- Build and maintain strong relationships with international clients.- Respond to customer inquiries and provide excellent customer service.- Negotiate and close sales deals.- Achieve monthly sales targets.- Coordinate with internal departments to ensure smooth order processing.- Maintain accurate customer records and follow up with potential buyers.Requirement:- Experience in International Sales, Minimum experience of 4 to 5 months in Auto Trade is preferred.- Excellent English communication and negotiation skills.- Strong sales mindset and customer handling skills.- Ability to work in a target-driven environment.- Proficiency in MS Office.What We Offer:- Competitive Salary- Attractive Commission &amp; Ontop- Career Growth Opportunities- Professional &amp; Supportive Work Environment- Training &amp; DevelopmentApply now and take your career to the next level in the international auto trade industry.. We love to hear you back drop your resume at hr.ascentcommunique@gmail.comPay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

International Sales Representative For Auto Trade(Caribbean Market)

Pfizer

<div>
 
 Role Summary
 
 
 
 The Field Medical Advisor is a field-based medical affairs colleague responsible for providing scientific and medical expertise for the designated therapeutic area focusing on the therapeutic area&rsquo;s in-line and late-stage portfolio to maximize the value of Pfizer products to patients and health care professionals through various medical activities and programs.
 
 
 
 Role Responsibilities
 
 
 
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 The communication may include proactive medical communication to provide approved medical contents to stakeholders or reactive medical communications, such as direct unsolicited medical requests from HCPs or any external stakeholders. The medical communication may also include disease-states, clinical and real word data/evidence (RWD/RWE), and pharmaco-economic /HCEI data.
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 Organize medical meetings and activities with KOLs to deliver cutting edge medical information of defined therapeutic area and assigned products
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 Conduct medical educational meetings to introduce new concepts to help HCPs to improve patients&rsquo; outcome and advance their research capability
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 Keeps abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field
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 Serves as a conduit and resource for external stakeholders&rsquo; insights pertaining to disease areas and Pfizer assets
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 Key Stakeholder mapping and engagement plan
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 Establishes scientific relationships with medical associations of the defined therapeutic area
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 Develops a KOL database and conduct regular medical to medical communication
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 Supports the speaker development initiatives
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 Implement avenues to gain medical insights such as advisory Boards
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 Provide timely feedback of customer insight to HO based medical colleagues
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 Provide insight into unmet medical needs, including gaps in current therapies, the value proposition of Pfizer products, medical differentiation
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 Contribute to the medical planning for brand/asset team projects and activities, and work with medical leadership to develop and implement the medical strategies through the insights gained in the field
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 Implement medical programs and activities in compliance to the relevant SOPs, local guidelines and country laws/regulations
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 Communicates medical information in compliance with relevant SOPs, local guidelines and country laws and regulations
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 Ensure timely SOP learning and compliance to P2L requirement
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 Training of Commercial Teams on disease and Disease, Clinical Trials and products
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 QUALIFICATIONS
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 Bachelor&rsquo;s / Master&rsquo;s degree preferred in medicine, or any other relevant healthcare background (e.g. medicine, pharmacist, M.Phil) with solid knowledge of the industry. MBBS Preferred
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 Prior medical / work experience mandatory
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 ORGANIZATIONAL RELATIONSHIPS
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 Internal relevant colleagues: Health solution partners, patient experience partners, Medical, Marketing, Strategic Health Partner, Market access, Health Representative and Health Representative Manager
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 External stakeholders: HCPs, medical associations, key opinion leaders.
 
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 Work Location Assignment
 
 : Lahore and / or Islamabad (travel required as needed)
 
 
 Work Location Assignment: Hybrid
 
 
 Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
 
 
 To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
 
 
 Medical
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Medical Manager- Lahore / Islamabad

TechoMatrix

<div>
 
 
 Job Description
 
 
 
 
 
 
 TechoMatrix is looking for a results-driven B2B Sales Development Representative with 2&ndash;4 years of experience in outbound sales and lead generation. This role focuses on prospecting, qualifying, nurturing leads, and building pipeline opportunities across North America, working closely with Sales and Business Development teams to support revenue growth.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
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 Drive outbound lead generation activities across North America (U.S. &amp; Canada) and EMEA through strategic prospecting and outreach.&nbsp;
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 Research and identify target companies and key decision-makers based on defined ICPs.&nbsp;
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 Execute outreach campaigns via email, LinkedIn, and LinkedIn Sales Navigator to generate opportunities and schedule meetings.&nbsp;
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 Manage structured outreach sequences, including emails, calls, and follow-ups.&nbsp;
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 Engage with ICPs and map stakeholders such as CEOs, CTOs, CISOs, CMOs, and Engineering Leaders.&nbsp;
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 Qualify inbound and outbound prospects using BANT/MEDDICC-light frameworks before handoff.&nbsp;
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 Nurture cold and unresponsive leads through consistent follow-up activities.&nbsp;
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 Schedule 2&ndash;3 qualified discovery meetings daily for Account Executives and Sales Managers.&nbsp;
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 Maintain a healthy pipeline of Sales Qualified Leads (SQLs) and achieve monthly targets for assigned regions.&nbsp;
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 Build strong knowledge of TechoMatrix services, solutions, and target markets.&nbsp;
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 Keep CRM records updated and monitor outreach, conversion, and pipeline performance metrics.
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 Requirements:
 
 
 
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 Bachelor&rsquo;s degree in Business, Sales, Marketing, or a related discipline.
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 2&ndash;4 years of experience in Sales Development, Inside Sales, or B2B client-facing roles
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 Demonstrated success in outbound prospecting, lead qualification, and pipeline generation.
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 Excellent verbal and written English communication skills aligned with U.S. business standards.
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 Experience using CRM platforms such as Salesforce, HubSpot, or Pipedrive.
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 Hands-on experience with prospecting tools including LinkedIn Sales Navigator, ZoomInfo, Apollo, Instantly, and Clay.
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 Background in technology, software, IT services, or IT security sales is highly preferred.
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 Understanding of North American and EMEA sales processes, buyer personas, and decision-making structures.
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 Strong hunter mindset with persistence, objection handling skills, and a proactive approach to outreach.
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 Highly organized with strong time management, CRM discipline, and KPI-driven execution.
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 Familiarity with enterprise buying behavior, procurement processes, and longer B2B sales cycles.
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 Customer-focused, relationship-oriented, and motivated to grow into advanced sales roles.
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Sales Development Representative

Explore 93+ Customer assistance representative in Karachi this July. Find roles across top companies and apply now to boost your career.