customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales consultant

customer service executive Jobs in Karachi

customer service executive

sales associate

customer assistance representative

Zue Pvt Ltd

Job Title: Customer Support Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Support Representative

HSK Digitronix Technologies

Job DescriptionPosition: Customer Service representative Location: Gulshan-e-Iqbal, Karachi Employment Type: Full-Time Salary: 30,000 &ndash; 40,000 per month+ commission in dollars+ daily bonusesAbout the RoleWe are hiring for the position of Customer Service Representative The role involves interacting with clients, resolving inquiries, and improving overall customer satisfaction. Candidates must be confident, motivated, and ready to work in a fast-paced environment.Shift Options<ul><li>Females Shift: 6:00 PM &ndash; 1:00 AM</li><li>Males Shift: 6:00 PM &ndash; 3:00 AM</li></ul>Key Responsibilities<ul><li>Communicate with customers through calls/messages</li><li>Handle inquiries and provide accurate information</li><li>Maintain follow-ups and customer satisfaction</li><li>Update records and system data</li><li>Achieve daily and weekly performance targets</li></ul>Compensation<ul><li>Base Salary: 30,000 &ndash; 40,000 yearly</li><li>Commission: Performance-based, unlimited potential</li><li>Daily Bonuses: Based on performance &amp; attendance</li></ul>Qualifications<ul><li>Minimum education: Matric/Intermediate</li><li>Strong English communication skills are required for all candidates</li><li>Good interpersonal and customer-handling skills</li><li>Target-driven and motivated</li><li>Customer service/call center experience is a plus, but not mandatory</li></ul>Benefits<ul><li>UnPaid training</li><li>Daily bonuses &amp; monthly incentives</li><li>Career growth and promotion opportunities</li><li>Friendly and supportive work environment</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

BRANDIGO

Hiring a Customer Service Representative to work during USA business hours one weekday off.This role will involve a wide range of responsibilities, including:<ul><li>Respond to customer inquiries via calls, chat, emails, and other communication channels.</li><li>Assist customers with placing orders, tracking laundry pick-up/delivery, billing inquiries, and general service questions.</li><li>Resolve customer issues in a professional and timely manner.</li><li>Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Stay updated on company products, services, and policies to provide accurate information.</li><li>Provide feedback on recurring customer issues to help improve service quality.</li></ul>This position is key to maintaining strong relationships with our clients and ensuring smooth day-to-day operations.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

DK Digital Solutions

Timing: 6:00 PM to 3:00 AM (Night Shift)Starting Salary: 50,000 PKR per month We prefer foreign/expat candidates or those with international exposure.Job DescriptionWe are looking for a Customer Support Executive with fluent spoken and written English to handle international clients. The ideal candidate must be confident, professional, and capable of delivering excellent customer service.Key Responsibilities<ul><li>Handle customer queries via calls, emails, and live chat</li><li>Provide accurate and timely information to customers</li><li>Resolve customer issues professionally</li><li>Maintain customer records and update system data</li><li>Coordinate with internal teams when needed</li><li>Ensure high-quality service and customer satisfaction</li></ul>Requirements<ul><li>Fluent spoken and written English (must)</li><li>Strong communication and interpersonal skills</li><li>Ability to work the night shift (6 PM &ndash; 3 AM)</li><li>Customer service experience (international preferred)</li><li>Professional attitude and problem-solving skills</li><li>Expat or foreign nationality preferred (not mandatory)</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional and friendly work environment</li><li>Growth and learning opportunities</li></ul>Job Type: Full-timeWork Location: In person

RED CORAL SERVICES

Job Overview:We are seeking a skilled Customer Support Executive to join our e-commerce team. The ideal candidate will be responsible for handling customer interactions, resolving concerns related to orders, returns, and refunds, and ensuring a smooth and satisfactory customer experience. The role also includes making outbound calls when needed.Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, and live chat</li><li>Address issues related to returns, exchanges, and refunds in a professional manner</li><li>Make outbound calls for customer support and lead follow-ups when necessary</li><li>Ensure prompt and accurate resolution of customer concerns</li><li>Keep detailed logs of customer interactions and follow-up actions</li><li>Collaborate with internal teams to resolve escalated cases</li></ul>Requirements:<ul><li>Strong command of English, both verbal and written</li><li>2&ndash;3 years of experience in a customer support or call center role</li><li>Prior experience in cold calling or sales support is a plus</li><li>Familiarity with e-commerce workflows is preferred</li><li>Must be comfortable working night shifts and in US time zones</li><li>Excellent communication, listening, and problem-solving skills</li></ul>Location: Karachi Job Type: Full-Time Working Days: Monday to Friday Shift Timings: 6:00 PM &ndash; 3:00 AM (Night Shift)Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

eToolmarts

Job Title: Email, Call &amp; Chat Support SpecialistDate Posted: Oct 20, 2025 Compensation: PKR 100,000 &ndash; PKR 200,000 per month (based on experience and performance) Location: On-site (Karachi) Job Type: Full-timeJob OverviewWe are seeking a highly skilled Email &amp; Chat Support Specialist to represent one of the largest U.S.-based retail and eCommerce enterprises. The ideal candidate will be the bridge between the brand and its global customers &mdash; managing inquiries, resolving issues, and maintaining an exceptional standard of customer satisfaction through precise communication and professional empathy.This is not an entry-level role &mdash; it requires excellent written English, a strategic problem-solving mindset, and the ability to manage high-volume communication efficiently while maintaining accuracy and tone consistency across all interactions.Key Responsibilities<ul><li>Provide timely and professional responses to customer and vendor queries via email, live chat, and calls.</li><li>Analyze customer issues, identify root causes, and deliver clear, personalized, and effective solutions aligned with company policies.</li><li>Document all communications accurately in the CRM system, ensuring traceability and data integrity.</li><li>Demonstrate sound judgment in handling escalations, coordinating with cross-functional teams when needed.</li><li>Maintain service levels (response time, quality, and resolution rate) while ensuring compliance with brand guidelines.</li><li>Contribute to continuous improvement by identifying workflow inefficiencies and suggesting process enhancements.</li><li>Exhibit professionalism and empathy, even under pressure, to reinforce brand trust and customer satisfaction.</li><li>Timings: Afternoon/Evening Shift</li></ul>Required Qualifications<ul><li>Education: Minimum Intermediate / A-levels (Bachelor&rsquo;s degree preferred).</li><li>Experience: Minimum 2-3 years of customer support experience, preferably in an international eCommerce, retail, or SaaS environment.</li><li>Language Skills:</li><li>Exceptional written and spoken English (neutral accent preferred).</li><li>Strong grammar, clarity, and tone control for global communication.</li><li>Technical Proficiency:</li><li>Strong command of MS Office, particularly Excel for data tracking and reporting.</li><li>Familiarity with CRM systems (Zendesk, Freshdesk, or similar) is a plus.</li></ul>Core Competencies<ul><li>Customer-First Mindset: Ability to understand diverse customer perspectives and resolve issues empathetically.</li><li>Analytical Thinking: Ability to quickly interpret issues and apply logical reasoning to find the best solutions.</li><li>Adaptability: Comfortable working across different time zones and in fast-paced, evolving scenarios.</li><li>Professional Communication: Consistent, polite, and confident written and verbal communication style.</li><li>Problem Solving: Proactive approach to troubleshooting and decision-making without reliance on templates.</li><li>Accountability: Strong work ethic, ownership mentality, and attention to detail.</li></ul>Preferred Attributes (Bonus Skills)<ul><li>Experience with U.S.-based customers or eCommerce platforms (Amazon, eBay, etc.).</li><li>Understanding of retail workflows, returns, and order fulfillment systems.</li><li>Ability to multitask and handle multiple chat/email threads simultaneously with precision.</li><li>Interest in process optimization or customer journey enhancement.</li></ul>Why Join Us<ul><li>Competitive salary with performance-based growth.</li><li>Opportunity to work with a globally recognized brand and develop advanced customer success skills.</li><li>Supportive team environment with training and career progression opportunities.</li><li>Exposure to international business communication standards.</li></ul>Job Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthWork Location: In person

Hassaan Academy

Job Title: Customer Service Representative &ndash; Quran Teaching ServicesLocation: Korangi Job Type: Full-TimeAbout the Company:Hassaan Academy is a respected provider of Quran teaching services, committed to delivering high-quality religious education to students around the world. Our mission is to promote the understanding and recitation of the Quran through online and in-person teaching sessions. We are seeking a compassionate and dedicated Customer Service Representative to join our team and help us achieve our mission.Job Description:The Customer Service Representative will be the first point of contact for potential and current students and their families. This role requires excellent communication skills, patience, and a deep understanding of the services we provide. The ideal candidate will be empathetic, detail-oriented, and passionate about supporting students in their Quranic education journey.Key Responsibilities:<ul><li>Customer Support: Handle inquiries from prospective students and their families via phone, email, and chat, providing detailed information about our Quran teaching services.</li><li>Enrollment Assistance: Guide students and their families through the enrollment process, helping them select appropriate courses and scheduling classes.</li><li>Issue Resolution: Address and resolve any issues or concerns students or their families may have, ensuring a positive experience.</li><li>Follow-Up: Conduct follow-up communication with students to ensure satisfaction and address any ongoing needs or concerns.</li><li>Scheduling: Assist in coordinating class schedules between students and teachers, ensuring timely and efficient communication.</li><li>Feedback Collection: Collect feedback from students and families to help improve our services.</li><li>Record Keeping: Maintain accurate records of student interactions, enrollment details, and feedback in our customer management system.</li><li>Team Collaboration: Work closely with the teaching staff and management to ensure seamless service delivery and address any operational challenges.</li><li>Promotion: Inform potential customers about any special offers, promotions, or new courses available.</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent. A degree in Islamic Studies, Education, or a related field is a plus.</li><li>Experience: Previous experience in customer service, preferably in an educational or religious setting.</li><li>Skills:</li><li>Strong verbal and written communication skills.</li><li>Proficiency in using customer service software and CRM systems.</li><li>Ability to manage multiple tasks and prioritize effectively.</li><li>Empathy, patience, and a strong commitment to customer satisfaction.</li><li>Basic understanding of Quranic teachings and Islamic practices.</li><li>Language: Fluency in [Language(s)], with proficiency in Arabic being a strong advantage.</li></ul>Office Location: Main Road Korangi #02 HBL Building 2nd FloorJob Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per month

CSR for Quran Teaching services

Explore 757+ Customer assistance representative in Karachi this December. Find roles across top companies and apply now to boost your career.

757 customer assistance representative jobs IN Karachi

Customer Support Representative

customer service representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

Customer Support Representative

CSR for Quran Teaching services