customer service representative Jobs in Karachi

customer service representative

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customer success specialist Jobs in Karachi

customer success specialist

customer support representative Jobs in Karachi

customer support representative

chat support agent

customer assistance representative

HR Ways

Job Description:Hiring Customer Support Representative - Onsite in KarachiAbout Client Company:﻿Leading Software Development and IT Solution Provider in Pakistan.Job Description:Key Responsibilities:<ul><li>Respond to customer inquiries through phone, email, chat, tickets, or CRM platforms.</li><li>Understand customer concerns and provide clear, professional, and timely responses.</li><li>Guide customers through product features, account setup, login issues, service usage, and basic troubleshooting.</li><li>Maintain a positive customer experience by showing empathy, patience, and ownership.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or support system.</li><li>Follow up with customers to ensure their issue has been resolved.</li><li>Escalate complex issues to the relevant technical, operations, or product teams.</li><li>Support onboarding of new customers and help them understand how to use the platform effectively</li></ul>Requirements:<ul><li>Excellent English communication skills (both spoken &amp; written) &ndash; mandatory</li><li>Must be fluent and able to handle different accents confidently</li><li>Experience in a software house and selling websites/mobile applications is a plus (not required)</li><li>Strong interpersonal and communication skills</li><li>Training will be provided for the right candidates.</li></ul>Other Details:Working Timings: 3:00PM -10:30PMWorking Days: Mon-Fri (Alternate Saturdays On)Work Mode: Full Time OnsiteLocation: Block 2 P.E.C.H.S., KarachiWork Location: In person

Customer Support Representative

Steve’s Super Spares

Customer Service RepresentativeLocation: Karachi, Pakistan (Office-Based)Join Our Growing TeamWe are a UK-based company providing high-quality service and support to customers across the United Kingdom. As our business continues to grow, we are looking for motivated and professional Customer Service Representatives to join our Karachi office.If you have excellent communication skills, enjoy helping customers, and are comfortable working in a structured, fast-paced environment, we'd love to hear from you.The RoleAs a Customer Service Representative, you will handle inbound calls from UK customers, assist with enquiries, accurately process orders, and provide a professional customer experience. You'll receive full training on our systems and processes, including our automotive parts catalogue, so previous industry experience is not essential.This is an office-based role with clear procedures and a strong focus on accuracy and customer satisfaction.Key Responsibilities<ul><li>Answer inbound calls from UK customers.</li><li>Understand customer requirements and gather accurate information.</li><li>Use internal systems to identify the correct products and solutions.</li><li>Confirm pricing, availability, and order details.</li><li>Process customer orders accurately and efficiently.</li><li>Escalate complex enquiries when necessary.</li><li>Maintain excellent customer service standards on every call.</li><li>Follow company procedures and quality standards.</li></ul>What We're Looking For (Essential)<ul><li>Previous customer service or call centre experience is preferred.</li><li>Excellent spoken English with a clear and professional telephone manner.</li><li>Strong communication and active listening skills.</li><li>High attention to detail and accuracy.</li><li>Good computer skills, including data entry and CRM systems.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Positive attitude and willingness to learn.</li></ul>Advantageous<ul><li>Experience within the automotive/mechanical industry.</li><li>Knowledge of vehicle parts or UK vehicle registrations.</li><li>Experience using cataloguing systems such as AutoCat or TecDoc.</li></ul>Working HoursUK Business Hours<ul><li>Monday to Friday: 9:00 AM &ndash; 5:00 PM (UK time)</li><li>Saturday: 9:00 AM &ndash; 4:00 PM (UK time)</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Performance-based incentives following successful completion of probation.</li><li>Comprehensive training and ongoing support.</li><li>Company-provided laptop and headset.</li><li>Career development opportunities within a growing international business.</li><li>Friendly and professional working environment.</li></ul>Recruitment Process<ul><li>Initial screening interview</li><li>English communication assessment</li><li>Practical assessment (data entry and call handling scenario)</li><li>Final interview</li></ul>Why Join Us?We are looking for individuals who take pride in delivering excellent customer service, work well within structured processes, and are eager to learn. You'll receive full training and become part of a supportive team working directly with a successful UK business.Equal Opportunity EmployerWe are committed to creating an inclusive and diverse workplace. Applications are welcome from all qualified candidates, regardless of gender, age, disability, religion, or background. We encourage both male and female candidates to apply and are committed to providing equal opportunities based on skills, experience, and merit.Apply today and start your career with a growing international company.Application Question(s):<ul><li>What are your salary expectations?</li><li>What is your current salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative

Karachi Tutors Academy

Job SummaryKarachi Tutor Academy is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will assist students and parents, respond to enquiries, manage admissions, and provide excellent customer service both in person and through phone and WhatsApp.Responsibilities<ul><li>Respond to enquiries from students and parents via phone, WhatsApp, and in person.</li><li>Provide information about courses, admissions, fees, and class schedules.</li><li>Guide prospective students through the admission process.</li><li>Follow up with enquiries to increase admissions.</li><li>Maintain accurate student records and update the database.</li><li>Coordinate with the academic team regarding student requirements.</li><li>Resolve customer concerns professionally and promptly.</li><li>Ensure a positive customer experience at all times.</li></ul>Requirements<ul><li>Intermediate or Bachelor's degree preferred.</li><li>Previous customer service, sales or admissions experience is an advantage.</li><li>Fresh graduates with excellent communication skills are encouraged to apply.</li><li>Good communication skills in English and Urdu.</li><li>Basic knowledge of MS Office and computer applications.</li><li>Friendly, organised, and professional attitude.</li></ul>Job Details<ul><li>Working Hours: 11:00 AM &ndash; 8:00 PM</li><li>Salary: PKR 35,000 &ndash; 45,000 per month (depending on experience and skills)</li><li>Location: Karachi</li><li>Whatsapp 03222-788052</li></ul>Pay: Rs35,628.43 - Rs74,391.27 per monthWork Location: In person

Customer service Representative

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Work Environment: Friendly and supportive</li><li>Loaction: Badar Commercial Phase 05</li><li>Timing: Rotational Shift</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Scalemill

PositionSales Development RepresentativeOverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up off-site inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in SaaS-trained SDRs who set up qualified meetings for product demos/pitches.RoleAs a Sales Development Representative at Scalemill, you will be the front line of our sales engine. Your primary mission is to generate qualified leads, book meetings and help drive pipeline growth. You will engage with potential customers, identify pain points and coordinate with account executives to move prospects through the sales funnel. Seeking an exceptional communicator who&rsquo;s self-driven, thrives in a fast-paced environment and has a sales background.KeywordsSales development, B2B, SaaS, outbound, outreach, scheduling appointments, appointment-setting, calls, emails, LinkedIn, sales opportunities, communicationTimingsMorning or noon or eveningTypeFull-time and on-siteReporting lineTeam Lead or Account ManagerKey Responsibilities<ul><li>Prospecting and outreach</li><li>Seek out new sales opportunities through calls, emails, LinkedIn and other platforms</li><li>Execute outbound outreach cadences/sequences to engage prospects in a timely, accurate manner</li><li>Research target markets and identify potential leads and maintain a consistent pipeline of qualified leads</li><li>Schedule, hand over and coordinate meetings</li><li>Schedule online meetings or product demos between prospects and account executives</li><li>Ensure smooth communication and transition between all sales stages</li><li>Coordinate calendars across different time zones, including meeting reminders</li><li>Relationship management</li><li>Build and maintain long-term relationships with prospects and existing customers</li><li>Follow up regularly to ensure continued engagement and satisfaction</li><li>Performance achievement</li><li>Manage and achieve daily, weekly and monthly outreach targets</li><li>Track and update lead information accurately in the CRM system</li><li>Analyze performance metrics and share insights for improvement</li><li>Collaboration</li><li>Work closely with the sales team lead and/or account manager to refine outreach strategies</li><li>Share insights from prospect interactions to help improve product positioning and messaging</li><li>Document all prospect interactions in the CRM with next steps</li><li>Take notes during calls, meetings and demos and share clear action items</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks is critical</li><li>Persistence: comfortable with cold calls and initiating conversations in a high volume of outreach with consistency</li></ul>Technology experience needed<ul><li>Well-versed with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with CRMs (Salesforce/Hubspot/etc), sales outreach tools (Klenty/Salesloft/etc) and/or email marketing tools</li><li>Proficiency in Google Suite (Gmail, Google Docs, Google Sheets and Google Slides)</li></ul>Background<ul><li>Bachelors degree</li><li>Fluent English (written and verbal) is essential</li><li>At least two years of proven experience in a related role</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Sales Development Representative

TECHOMATRIX

B2B Sales Development Representative (SDR)Location: FB Area Block 10, Karachi (Onsite) Job Type: Full-TimeAbout TechoMatrixTechoMatrix is a growing technology solutions company helping businesses leverage Software Development, SaaS, AI, IT Services, and Digital Solutions to achieve their business goals. We are expanding our sales team and looking for a highly motivated B2B Sales Development Representative (SDR) who can generate qualified opportunities and contribute to our growth across North America and EMEA markets.Position OverviewWe are seeking a results-driven SDR with 2&ndash;4 years of experience in outbound sales, lead generation, and business development. The ideal candidate has a strong hunter mindset, excels at prospecting and relationship building, and understands how to engage decision-makers through strategic outreach.You will play a critical role in identifying opportunities, qualifying prospects, and scheduling meetings for our Account Executives and Sales Managers.Key Responsibilities<ul><li>Conduct outbound prospecting across North America (USA &amp; Canada) and EMEA markets.</li><li>Research target companies and identify key decision-makers aligned with Ideal Customer Profiles (ICPs).</li><li>Execute outreach campaigns through LinkedIn, LinkedIn Sales Navigator, email, cold calling, and follow-ups.</li><li>Build and manage prospect pipelines through structured outreach sequences.</li><li>Engage senior stakeholders including CEOs, CTOs, CISOs, CMOs, and Engineering Leaders.</li><li>Qualify prospects using frameworks such as BANT and MEDDICC-light.</li><li>Nurture cold and unresponsive leads through consistent engagement.</li><li>Schedule qualified discovery meetings for Account Executives and Sales Managers.</li><li>Maintain CRM accuracy and ensure all activities are properly documented.</li><li>Track outreach performance, conversion rates, and pipeline metrics.</li><li>Develop a strong understanding of TechoMatrix services, solutions, and target industries.</li></ul>Requirements<ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field.</li></ul>Experience<ul><li>2&ndash;4 years of experience in:</li><li>Sales Development</li><li>Business Development</li><li>Inside Sales</li><li>B2B Lead Generation</li></ul>Skills &amp; Qualifications<ul><li>Proven track record of generating qualified meetings through outbound prospecting.</li><li>Excellent written and verbal English communication skills.</li><li>Experience using CRM platforms such as Salesforce, HubSpot, or Pipedrive.</li><li>Hands-on experience with:</li><li>LinkedIn Sales Navigator</li><li>Apollo</li><li>ZoomInfo</li><li>Instantly</li><li>Clay</li><li>Strong understanding of North American and EMEA sales processes.</li><li>Excellent objection handling and relationship-building skills.</li><li>Strong organizational and time management abilities.</li><li>Ability to work in a target-driven environment.</li></ul>Preferred<ul><li>Experience selling SaaS, Software Development, IT Services, AI Solutions, Cybersecurity, or Technology Services.</li><li>Understanding of enterprise buying processes and long B2B sales cycles.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Exposure to international markets and clients</li><li>Collaborative and professional work environment</li><li>Ongoing learning and development opportunities</li></ul>Important<ul><li>This is a fully onsite position based at our office in FB Area Block 10, Karachi.</li><li>Please apply only if you are comfortable commuting to the office on a daily basis.</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working onsite?</li><li>Can you commute to FB Area block 10?</li><li>Are you willing to work in night shift?</li><li>Describe the exact outbound sequence you would use to book a discovery meeting with a CTO of a 200-person SaaS company in the United States. Include your prospecting process, tools used, outreach channels, touchpoints, timeline, and qualification criteria.</li></ul>Experience:<ul><li>Buisness Development: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

B2B Sales Development Representative (Night Shift)

ibex. Pakistan

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
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 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
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 efits24/7 transport s
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 ystemMedical and health insu
 </li>
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 ranceBo
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 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
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 inatorTraining Speci
 </li>
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 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Customer Success Specialist

Explore 127+ Customer assistance representative in Karachi this August. Find roles across top companies and apply now to boost your career.

127 customer assistance representative jobs In Karachi

Customer Support Representative

Customer Service Representative

Customer service Representative

Customer Service Representative

Sales Development Representative

B2B Sales Development Representative (Night Shift)

Customer Success Specialist