customer service representative

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customer care associate

Magrudy Enterprises LLC

We are looking to hire a dynamic, energetic, and resourceful Retail Sales Associate for one of our retail branches and applicants should possess a minimum of 2 years of book retail sales experience in the GCC market. Candidates should be able to converse about books knowledgeably and enthusiastically and to confidently sell, promote and market other products in the shop.Responsibilities and Duties<ul><li>To enthusiastically greet, welcome, and treat customers in the respectful and highest professional manner while providing knowledgeable and helpful service in all retail shops.</li><li>To serve customers in a polite, friendly manner and to ensure that customer service is delivered accurately in line with the company&rsquo;s customer service regulations.</li><li>To develop rapport and good working relationship with customers, suppliers and</li><li>To ensure adherence to shop policies, HR regulations among all other company policies and procedures.</li><li>To receive goods, checking against documentation, updating databases, and acting appropriately on discrepancies.</li><li>To store stocks safely and orderly, distribute them manually between stockholding areas and assiduously maintain stock records (written and computer-based ones) as necessary.</li><li>To ensure timely ordering and receiving of the goods and updating all relevant shop personnel of the same.</li><li>To monitor and ensure stock replenishment from both the Warehouses depending on Sales and Stock.</li><li>To perform merchandising and maintaining that the designated department is always well stocked and immaculately tidy.</li><li>To prepare that the Till is ready before the shop opening.</li><li>To ensure that the store is clean, organized, and presentable for business operations always.</li><li>To attend to problematic situations and to communicate concerns with Managers for their intervention.</li><li>To merchandise and setting up a display of items in line with company regulations.</li><li>To administer the Bookshop operation at author signings and other marketing events.</li><li>To coordinate and promote the Marketing events for the company.</li><li>To protect Company assets, liabilities, and report for any damages to the Line Manager.</li><li>To undertake customer orders correspondences from telephone, email, and at Customer Service Tills. Fulfilling Special Customer Orders with high importance and forwarding of Customer Order Reports to the relevant departments and personnel.</li><li>To familiarize, develop, improve, and update his/her self-Book Awards, Bestsellers, and all other relevant product knowledge.</li></ul>Qualifications and Skills<ul><li>This position requires a blend of skills and experience that are specifically focused on customer service satisfaction fulfilment.</li><li>Should possess excellent English communication skills. (both written and verbal)</li><li>Should hold superior telephone and sales-oriented skills.</li><li>Proficiency in MS Excel required (word, excel, PowerPoint, etc.)</li><li>Should possess strong problem-solving abilities.</li><li>Should possess strong and conscientious attention to product detailed specifics and solid organizational skills.</li><li>Open-mindedness together with a collaborative and team-oriented attitude should be evident.</li><li>Effective organizational and interpersonal skills</li><li>Strong attention to detail and follow-through skills</li><li>Must have the ability to work independently on some instances while being able to display teamwork and cooperation in other instances.</li><li>Must have a pleasing and tidy personal orientation.</li></ul>Job Type: Permanent

Retail Customer Service Associate

Alt Switch Marketing Management LLC

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.Key Responsibilities<ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul>Requirements<ul><li>Proven experience in customer service or a similar role.</li><li>Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,200.00 per month

Customer Service Associate

<div>Looking for an exciting new challenge in 2026? We&rsquo;re looking for the right person to join our global team as a Customer Service Representative (Emirati Talent) to be based in Dubai
GAC is a leading global provider of shipping, logistics and marine services, dedicated to fostering long-term relationships with customers, staff, and suppliers. We are seeking a skilled and motivated individual to take on this key in Dubai. Could it be you?
Job Description
The successful candidate will be responsible for daily communication and solicitation to manage specific customer(s)/customer base in a region. They will enhance customer relations, manage client commitments, solicit customer base, maintain accurate customer profiles and coordinate customer issues with partners. This role helps generate freight and future business by maintaining good understanding of our customers' business and monitoring their changing needs, to enable us to meet and exceed their customer service expectations.
Key Responsibilities<ul><li>
Develop and maintain a professional and ethical working relation with clients and colleagues</li><li>
Monitor and manage commitments, and communicate with customers in potential service situations</li><li>
Liaise with internal departments &amp; overseas offices and partners on any customer issues.</li><li>
Develop customer rapport through regular communication</li><li>
Develop and enhance your market and competitor knowledge</li><li>
Maintain up-to-date purchase order tracking records through GAC Marlog</li><li>
Provide closed job file for billing</li><li>
Solicit customer base, to maximize shipment volumes</li></ul> 
Requirements<ul><li>
Graduate, Bachelor&rsquo;s degree</li><li>
Excellent communication skills in English</li><li>
Knowledge of MS Office</li></ul>
What We Offer<ul><li>
A dynamic and supportive work environment</li><li>
Opportunities for professional growth and development</li><li>
Competitive compensation and benefits package</li><li>
The chance to work with a global leader in the industry</li></ul>
Apply Now
If you think you have what it takes for this role, we encourage you to apply to become part of a company that values long-term relationships, quality, and safety.
We look forward to receiving your application!
Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.</div>

Customer Service Representative (Emirati Talent)

Seline Clinic Dubai

<div>
 
 
 
 ABOUT THE COMPANY:
 
 
 
 
 
 
 
 Seline Clinic, renowned as the leading full-cycle aesthetic medical clinic in Russia. As part of our expansion to the heart of the Middle East, we are looking for experienced&nbsp;"Call Center Specialist"&nbsp;to join our team. He/She will be the liaison between our clinic and its current and potential customers.
 
 
 
 
 
 
 
 JOB DESCRIPTION:
 
 
 
 
 
 Customer Support:
 
 
 
 &middot; Handle multiple chat sessions simultaneously to address customer inquiries, complaints, and requests.
 
 
 &middot; Engage with patients warmly and professionally, demonstrating empathy and understanding, Foster a welcoming atmosphere over the phone, ensuring patients feel valued and cared for.
 
 
 &middot; Provide accurate, valid, and complete information by using the right resources and tools.
 
 
 &middot; Advocate for patients by ensuring their needs and concerns are addressed promptly and appropriately, Work closely with other departments to resolve issues and improve overall patient satisfaction.
 
 
 &middot; Build and maintain strong relationships with clients, ensuring customer satisfaction and retention.
 
 
 
 Multichannel Communication:
 
 
 
 &middot; Utilize multiple communication channels, including telephone, email, and messaging systems, to ensure patients receive information through their preferred medium,Monitor and respond to clinic voicemail and email inquiries in a timely manner.
 
 
 
 Product/Service Knowledge:
 
 
 
 &middot; Possess in-depth knowledge of clinic services, promotions, and pricing to effectively communicate value propositions to potential clients.
 
 
 
 Issue Resolution:
 
 
 
 &middot; Troubleshoot and resolve product or service-related issues, escalating complex cases to the relevant department when needed.
 
 
 &middot; Ensure that customers feel supported and valued by maintaining a friendly and professional demeanor.
 
 
 &middot; Handle customer complaints or concerns promptly, ensuring a positive resolution and a high level of customer satisfaction.
 
 
 
 Follow-Up and Coordination:
 
 
 
 &middot; Coordinate with other call center team members and departments to follow up on complex inquiries or escalate when necessary.
 
 
 &middot; Document and track each customer interaction, noting issues, resolutions, and customer feedback for future reference.
 
 
 &middot; Develop and implement effective follow-up procedures to nurture leads, address concerns, and maintain engagement with potential clients.
 
 
 
 Cross-Selling and Upselling:
 
 
 
 &middot; Handle incoming calls from potential clients and initiate outbound calls to follow up on leads.
 
 
 &middot; Identify and promote relevant services and products that could enhance the customer experience.
 
 
 &middot; Work toward personal and team-based sales targets as set by the Call Center Manager.
 
 
 Efficiently plan and organize daily tasks, ensuring optimal time management and productivity in achieving
 
 
 
 Quality Assurance:
 
 
 
 &middot; Continuously review and enhance documentation processes, ensuring accuracy in recording customer details, preferences, and sales interactions.
 
 
 &middot; Adhere to company protocols and maintain a high standard of response quality.
 
 
 &middot; Participate in regular training to stay updated on company products, services, and chat handling techniques.
 
 
 &middot; Meet and exceed performance metrics related to call handling, patient satisfaction, and appointment scheduling efficiency.
 
 
 &middot; Regularly monitor and analyze individual performance metrics, such as conversion rates, call success rates, and average handling time, to identify areas for improvement.
 
 
 &middot; Actively participate in ongoing training sessions to stay updated on new clinic services, Appointment techniques, and product knowledge.
 
 
 &middot; Execute tasks as required by the manager, demonstrating flexibility and responsiveness to changing priorities and directives.
 
 
 
 Documentation:
 
 
 
 &middot; Prepare and submit daily, weekly, and monthly reports to the Contact Center Manager.
 
 
 
 Feedback Loop:
 
 
 
 &middot; Establish a feedback loop with the marketing team to share insights on the effectiveness of promotional campaigns and identify areas for improvement.
 
 
 
 Collaboration with Support Teams:
 
 
 
 &middot; Collaborate with other departments, such as customer support and billing, to streamline processes and address client inquiries effectively.
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Bachelors Degree
 </li>
 <li>
 Previous experience in a customer support role for a minimum 2 Years of experience in UAE
 </li>
 <li>
 Track record of over-achieving quota
 </li>
 <li>
 Strong phone and verbal communication skills along with active listening
 </li>
 <li>
 Customer focus and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities and manage time effectively
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and make data-driven decisions.
 </li>
 <li>
 Exceptional communication skills, both written and verbal.
 </li>
 <li>
 Good pleasing personality with excellent communication, planning, organization, interpersonal and presentation skills.
 </li>
 <li>
 Aesthetics Clinic experience in Dubai (preferred)
 </li>
 <li>
 Russian language will be an added advantage.
 </li>
 </ul>
 
 COMPENSATION &amp; REWARDS:
 
 <ul>
 <li>
 Compensation is one of the best in the industry w/ local benefits.
 </li>
 <li>
 Strong incentive scheme upon achieving target.
 </li>
 <li>
 KPIs.
 </li>
 <li>
 Job Type: Full-time
 </li>
 </ul>
</div>

Call Center Specialist

Victory line introduction financial services

Hi we are looking for Customer support associates for Dubai Location.Immediate joiners.<ul><li>Manage large amounts of incoming phone calls</li><li>Generate sales leads</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>. We will provide you Visa as well.Job Types: Full-time, Permanent, FresherPay: AED 2000 - AED 3500+ per monthEducation:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>total work: 1 year (Preferred)</li><li>Customer service: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Kannada, Tamil, Telugu or Malayalam (Required)</li></ul>RegardsAZEEM+971508938821 You Can Share your cv in whatsApp as wellJob Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

Telesales Representative

Apparel Group

<div>
 
 Position Objective
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

Sales Associate- Steve Madden

<div>
 
 The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
 
 
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers via phone, email and chat
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 year of relevant work experience
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work
 </li>
 <li>
 Fluency in English and Arabic is a must.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

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