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customer care associate

APM Monaco

<p><b>Who are we?</b></p><p>Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.</p> About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li><b>Fluent Arabic and English Speaker is a MUST</b></li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li><b>Fluent Arabic and English</b>. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul><p><b>This position is based in Dubai.</b></p> Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

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 Job Title: Customer Experience Marketing Associate
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 Department: Marketing
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 Reports To: Sr. Marketing Manager &ndash; Taste
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 Location: Dubai, UAE
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 Employment Type: Full-Time
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 We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.
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   Key Responsibilities
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   Assist in the development and execution of marketing campaigns across digital, print, and event channels.
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   Conduct market research and competitive analysis to support strategic planning.
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   Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.
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   Support content creation for social media, email marketing, presentations, and promotional materials.
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   Monitor and report performance metrics and KPIs.
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   Maintain marketing databases, assets, and calendars.
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   Coordinate logistics for trade shows, webinars, and other promotional events.
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   Key Role Competencies
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   Communication Skills: Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.
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   Project Management: Ability to manage multiple tasks and deadlines efficiently.
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   Creativity &amp; Innovation: Brings fresh ideas and creative thinking to marketing initiatives.
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   Analytical Thinking: Comfortable working with data to derive insights and optimize campaigns.
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   Collaboration: Works well in team environments and builds strong relationships across departments.
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   Attention to Detail: Ensures accuracy and consistency in all marketing materials and communications.
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   Education &amp; Qualifications
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   Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.
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   Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.
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   Experience Required
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   1&ndash;3 years of experience in a marketing role, preferably within the food &amp; beverage, flavor, or consumer goods industry.
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   Experience supporting marketing campaigns and working in cross-functional teams.
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 We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.
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 Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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Marketing Associate- Customer Experience

Al-Futtaim

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 172846
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 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
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 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
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  Overview Of The Role:
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   The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
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   You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.
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  What You Will Do:
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 Customer Service &amp; Complaint Handling
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   Engage with customers to provide a high level of service and assist with their needs.
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   Address basic customer complaints and escalate issues as needed.
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 Visual Merchandising &amp; Store Maintenance
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   Ensure that the store is well-organized and adheres to company visual merchandising standards.
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   Regularly clean and maintain the sales floor to create an inviting shopping environment.
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 Stock Management &amp; Inventory
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   Actively participate in receiving new shipments and restocking the store.
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   Help manage inventory and ensure the store is fully stocked.
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 Sales Support (Upselling &amp; Cross-selling)
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   Recommend products to customers based on their needs, focusing on upselling and cross-selling.
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   Stay updated on product information to make informed recommendations.
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 Cash Register Operation
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   Operate the cash register, process transactions, and follow company policies for handling payments.
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   Ensure accurate cash handling and maintain a clean and organized checkout area.
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  Required Skills To Be Successful:
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   Strong verbal communication skills.
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   Exceptional customer service skills.
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   Attention to detail for maintaining store standards.
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   Ability to engage in upselling and cross-selling.
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  What Qualifies You For The Role:
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   Previous experience in customer-facing roles, with a focus on providing excellent service.
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   Strong verbal communication and interpersonal skills to interact with customers effectively.
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   Ability to maintain high store standards, both in terms of product organization and cleanliness.
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   Experience in operating cash registers and following cash handling procedures.
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 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
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 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
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 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
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 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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Customer Service Associate | Retail | M&S | UAE

Furchild

<div><ul><li><div>Build and manage customer relationships, ensuring every interaction leaves the customers feeling valued and appreciated.</div></li><li><div>
Provide outstanding, personalised customer service across email, phone, and customer platforms (such as CRM and order management tools).</div></li><li><div>
Meet and exceed sales targets, contributing to team goals.</div></li><li><div>
Leverage customer feedback to improve processes and support the development of Furchild Customer journey.</div></li><li><div>
Collaborate with the product team to track responses and contribute to future improvements.</div></li><li><div>
Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.</div></li><li><div>
Grow your knowledge of pet health, care and wellness to assist customers better.</div></li><li><div>
Represent Fuchild's values in every interaction.</div></li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li><div>
Background in customer-facing roles with exposure to e-commerce platforms and the fast-moving nature of start-ups.</div></li><li><div>
Skilled at building strong customer relationships through personalised service, whether by phone, email, chat, or direct customer-facing interactions.</div></li><li><div>
Experience using CRM systems and order management platforms.</div></li><li><div>
Excellent written and verbal English skills, with keen attention to grammar.</div></li><li><div>
An outgoing, confident personality with a knack for building rapport.</div></li><li><div>
Highly organised and detail-oriented, able to manage multiple tasks efficiently.</div></li><li><div>
Ability to combine excellent service with contributing to sales, upselling, and retention objectives.</div></li><li><div>
Flexibility to work weekends and varied shifts in a dynamic environment.</div></li><li><div>
Demonstrates a great sense of humor and a strong passion for natural products and all things pet-related.</div></li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
We&rsquo;re not just feeding pets &ndash; we&rsquo;re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you&rsquo;re part of something bigger &ndash; a company that values innovation, customer satisfaction, and most importantly, the health of pets.</p><p><b>
Our Hiring Process</b></p><p>
We make the hiring process as straightforward as possible, with the following steps:</p><p>
1. Apply: Submit your application, and our team will review your profile.</p><p>
2. Initial Interview: If your qualifications align, we&rsquo;ll schedule an initial conversation with you.</p><p>
3. Hiring Manager Interview: Shortlisted candidates will meet with hiring managers.</p><p>
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.</p><p>
5. Offer: Successful candidates will be contacted with an offer following the completion of the selection process.</p><p><b>
Ready to Join Us?</b></p><p>
If you&rsquo;re excited about making a difference in the lives of pets and being part of a fun, innovative company, we&rsquo;d love to hear from you!</p></div>

Customer Service Associate

Ralshypermarket

<p><b>Job Summary:</b></p><p>The Customer Service Representative is responsible for providing excellent customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction. The role requires effective communication, problem-solving skills, and a customer-focused approach to maintain positive relationships with clients and customers.</p><p><b>Key Responsibilities:</b></p><p>&middot; Handle incoming calls, emails, and messages from customers in a professional and timely manner.</p><p>&middot; Provide accurate information about products, services, pricing, and company policies.</p><p>&middot; Record and track customer interactions, feedback, and complaints in the CRM/system.</p><p>&middot; Coordinate with internal departments (Sales, Logistics, Accounts, etc.) to resolve customer issues efficiently.</p><p>&middot; Process orders, returns, and exchanges according to company procedures.</p><p>&middot; Follow up with customers to ensure satisfaction and service quality.</p><p>&middot; Maintain up-to-date knowledge of products and services to assist customers effectively.</p><p>&middot; Escalate unresolved issues to the appropriate team or supervisor.</p><p>&middot; Prepare and submit regular reports on customer feedback and service performance.</p><p>&middot; Support the team in achieving customer service KPIs and performance targets.</p><p><b>Qualifications and Skills:</b></p><p>&middot; Bachelor&rsquo;s degree or diploma in Business Administration, Marketing, or a related field (preferred).</p><p>&middot; Proven experience in customer service or a similar role.</p><p>&middot; Excellent verbal and written communication skills.</p><p>&middot; Strong interpersonal and problem-solving abilities.</p><p>&middot; Proficient in MS Office and CRM software.</p><p>&middot; Ability to handle pressure and manage multiple tasks.</p><p>&middot; Positive attitude, patience, and empathy toward customers</p><p>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</p>

Customer Service Representative

Dr Nutrition UAE

<div><div><b>Job Description:</b></div><div>
We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative in Dubai. The ideal candidate should have at least 2 years of experience in the Gulf market, be proficient in Arabic, and possess strong communication and problem-solving skills. You will be the first point of contact for our clients, handling inquiries, providing information, and ensuring a smooth customer experience.<br>
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Key Responsibilities:</b></div><ul><li>
Handle customer inquiries, complaints, and requests through various communication channels.</li><li>
Provide accurate information about products, services, and company policies.</li><li>
Maintain and update customer records in the system.</li><li>
Collaborate with other departments to resolve customer issues efficiently.</li><li>
Ensure customer satisfaction and build long-term relationships.</li><li>
Prepare regular reports on customer interactions and feedback.</li></ul><div><br>
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Qualifications:</b></div><ul><li>
Minimum 2 years of experience in a customer service role in the Gulf market.</li><li><b>
Should Speak ARABIC.</b></li><li>
Highly qualified with a degree or relevant certifications.</li><li>
Strong Excel and Microsoft Office skills.</li><li>
Excellent communication and interpersonal abilities.</li><li>
Ability to work well under pressure and multitask.</li></ul></div>

Al Ghurair Investment LLC

<ul><li>Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly to ensure a positive customer experience.</li><li>Actively listen to customer needs, empathize with their concerns, and provide tailored solutions that exceed their expectations.</li><li>Work collaboratively with cross-functional teams to address complex customer issues and implement effective solutions.</li><li>Educate customers about product features and services, empowering them to make informed decisions.</li><li>Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.</li></ul><br/>

Customer Service

Explore 6018+ Customer care associate in Dubai this November. Find roles across top companies and apply now to boost your career.

6018 customer care associate jobs IN Dubai

Temp Customer Care Associate (English and Arabic Speaker)

Marketing Associate- Customer Experience

Customer Service Associate | Retail | M&S | UAE

Customer Service Associate

Customer Service Representative

Customer Service Representative

Customer Service