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customer service representative Jobs in Dubai

customer service representative

accounts assistant

customer care associate

FedEx

<div><p>Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; AIssue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution</p><p><br>
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.</p><p></p><p>
Grade: 4</p><p></p><p>
Opened only for UAE nationals.</p><p><br>
Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills</p><p><br>
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.</p><p>
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.</p><h2 class="jobSectionHeader"><b>
Our Company</b></h2><p>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.</p><h2 class="jobSectionHeader"><b>
Our Philosophy</b></h2><p>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.</p><h2 class="jobSectionHeader"><b>
Our Culture</b></h2><p>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</p></div><p></p>

Customer Care Representative Associate - UAE Nationals Only

Driven Properties

<div><p>Driven Properties is seeking a <b>Customer Support Associate</b> to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.</p><p>
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p><b>
Client Communication &amp; Support</b></p><ul>
<li>Act as the first point of contact for customers via phone, email, live chat, and in-person.
</li><li>Respond to inquiries related to property listings, company services, tenancy, and processes.
</li><li>Provide property details from listing portals such as <b>Bayut, Property Finder, and Dubizzle</b>, ensuring accurate and timely information.
</li><li>Connect clients directly to agents for urgent property-related queries.
</li></ul><p><b>Lead Qualification &amp; Routing</b></p><ul>
<li>Qualify incoming leads by understanding client requirements, budget, and preferences.
</li><li>Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
</li><li>Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
</li><li>Support the Sales team by ensuring hot leads are prioritized and acted upon quickly.
</li></ul><p><b>Issue Resolution</b></p><ul>
<li>Investigate and resolve customer complaints or service issues promptly and professionally.
</li><li>Liaise with relevant departments (Leasing, Sales, Property Management, Finance, etc.) to resolve client concerns.
</li><li>Escalate unresolved or complex cases to the Customer Care Manager while keeping ownership of follow-ups.
</li></ul><p><b>Administrative Support</b></p><ul>
<li>Process client service requests, tenancy documents, and status updates.
</li><li>Maintain accurate client files and service history records.
</li><li>Prepare regular reports on customer inquiries, lead conversions, and support performance.
</li></ul><p><b>Customer Experience Enhancement</b></p><ul>
<li>Collect and document customer feedback to improve service delivery.
</li><li>Contribute to FAQs, knowledge base updates, and process improvements.
</li><li>Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.
</li></ul><p><b>Compliance &amp; Professionalism</b></p><ul>
<li>Ensure all customer communications and lead management comply with company policies and UAE real estate regulations.
</li><li>Handle client data with confidentiality and professionalism.
</li><li>Uphold high ethical standards and represent the company positively.</li>
</ul><p><b>Requirements</b></p><ul><li><ul>
<li>Prior experience in <b>customer service or call center in real estate</b> is required</li>
<li>Excellent communication skills (verbal &amp; written) in English and Arabic
</li><li>Strong lead qualification and customer engagement abilities.
</li><li>Familiarity with property portals (<b>Bayut, Property Finder, Dubizzle</b>) is highly preferred</li>
<li>Market knowledge of Dubai (prime locations and property developers)</li>
<li>Proficiency in MS Office and CRM systems.
</li><li>Ability to multitask, prioritize, and work under pressure.
</li><li>Customer-centric mindset with a professional and approachable attitude.</li>
<li>Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.</li>
</ul></li></ul><p><b>Benefits</b></p><p></p><ul>
<li>Competitive salary.</li>
<li>Health insurance and other benefits as per UAE labor law.</li>
<li>Opportunities for career growth and development within the organization</li>
<li>Dynamic and collaborative work environment.</li>
<li>Two weeks of extensive training</li>
<li>Contribution to providing exceptional customer service and driving success in a leading real estate brokerage firm in Dubai.</li>
</ul><p>If you're passionate about creating exceptional customer service, have a keen eye for detail, and thrive in a collaborative environment, we'd love to welcome you to the Driven Properties team!</p></div>

Customer Support Associate

Wecord London

<p>Job Description: Customer Service Associate</p><p><b>Date posted:</b> 8 August 2025<br/><b>Pay:</b> From 4,000.00 AED per month<br/><b>Job Type:</b> Full-time</p><p>About Wecord London</p><p>Wecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a <b>Customer Service Associate</b> to join our office in <b>Business Bay, Dubai</b>.</p><p>Job Summary</p><p>As a <b>Customer Service Associate</b>, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires <b>fluency in both Arabic and English</b> to effectively serve our diverse clientele.</p><p>Key Responsibilities</p><ul><li><b>Customer Support:</b> Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li><b>Issue Resolution:</b> Manage and resolve customer complaints with empathy, efficiency, and discretion.</li><li><b>Order Management:</b> Assist customers with online orders, returns, exchanges, and tracking updates.</li><li><b>Brand Representation:</b> Provide product knowledge and guidance that reflects the luxury standards of Wecord London.</li><li><b>Client Relationships:</b> Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.</li><li><b>Collaboration:</b> Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.</li><li><b>Documentation:</b> Maintain accurate records of customer interactions in CRM systems.</li></ul><p>Qualifications</p><ul><li>Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.</li><li><b>Fluency in Arabic and English (both written and spoken) is mandatory.</b></li><li>Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.</li><li>Ability to handle challenging situations with professionalism and tact.</li><li>Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.</li><li>Strong organizational and multitasking abilities.</li></ul><p>Preferred Qualifications</p><ul><li>Experience in luxury retail or jewellery is a plus.</li><li>Knowledge of additional languages is an advantage.</li></ul><p>What We Offer</p><ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>A collaborative, elegant, and supportive work environment in our Dubai office.</li><li>Employee discounts on our exclusive collections.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Can you easily and regularly travel to work at Business Bay, Dubai?</li></ul><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li><li>French (Preferred)</li></ul><p>License/Certification:</p><ul><li>Work Visa (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service Executive

<div><div><div><div><div><div><div><div><div>Job Summary</div></div></div></div></div></div></div></div>
Job Title: Customer Experience Marketing Associate<br>
Department: Marketing<br>
Reports To: Sr. Marketing Manager &ndash; Taste<br>
Location: Dubai, UAE<br>
Employment Type: Full-Time<br>
<br>
Job Summary<br>
<br>
We are seeking a dynamic and detail-oriented Marketing Associate to support the execution of marketing strategies and campaigns for the Taste Division. This role will assist in customer engagement, marketing presentations , content creation, campaign coordination, and performance tracking to drive pipeline generation ,awareness and customer engagement. The ideal candidate is creative, organized, and passionate about delivering impactful customer presentations.<div></div><div>
Key Responsibilities</div><ul><li>
Assist in the development and execution of marketing campaigns across digital, print, and event channels.</li><li>
Conduct market research and competitive analysis to support strategic planning.</li><li>
Collaborate with cross-functional teams including sales, creation and design team, category marketing and external agencies.</li><li>
Support content creation for social media, email marketing, presentations, and promotional materials.</li><li>
Monitor and report performance metrics and KPIs.</li><li>
Maintain marketing databases, assets, and calendars.</li><li>
Coordinate logistics for trade shows, webinars, and other promotional events.</li><li>
Key Role Competencies</li></ul><ul><li>
Communication Skills: Strong written and verbal communication; ability to craft compelling messages. Command over power point is a must.</li><li>
Project Management: Ability to manage multiple tasks and deadlines efficiently.</li><li>
Creativity &amp; Innovation: Brings fresh ideas and creative thinking to marketing initiatives.</li><li>
Analytical Thinking: Comfortable working with data to derive insights and optimize campaigns.</li><li>
Collaboration: Works well in team environments and builds strong relationships across departments.</li><li>
Attention to Detail: Ensures accuracy and consistency in all marketing materials and communications.</li></ul><div></div><div>
Education &amp; Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.</div></li><li>
Proficiency in Microsoft Office Suite; familiarity with marketing tools such as CRM platforms, email marketing software, and social media management tools is a plus.</li></ul><div></div><div>
Experience Required</div><ul><li><div>
1&ndash;3 years of experience in a marketing role, preferably within the food &amp; beverage, flavor, or consumer goods industry.</div></li><li>
Experience supporting marketing campaigns and working in cross-functional teams.</li></ul><div></div><div><br>
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity &amp; expression, sexual orientation, or disability.</div><div></div><div>
Visit <div>IFF.com/careers/workplace-diversity-and-inclusion</div> to learn more</div></div>

Marketing Associate- Customer Experience

Apparel Group

<div>
 <p>
  <strong>
   <u>
    About the Company
   </u>
  </strong>
 </p>
 <p>
  6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Overview:
   </u>
  </strong>
 </p>
 <p>
  As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Job Duties &amp; Responsibility:
   </u>
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Customer Inquiry Resolution:
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to customer inquiries, including order status, product information, and shipping details.
  </li>
  <li>
   Handle and resolve customer complaints with professionalism and patience.
  </li>
 </ul>
 <p>
  <strong>
   Order Management Support:
  </strong>
 </p>
 <ul>
  <li>
   Assist customers with placing or ducts to provide accurate information to customers.
  </li>
  <li>
   Participate in training sessions to improve knowledge and customer service skills.
  </li>
  <li>
   Orders, returns, exchanges, and refunds.
  </li>
  <li>
   Work closely with logistics and warehouse teams to ensure timely delivery of orders.
  </li>
 </ul>
 <p>
  <strong>
   Feedback and Escalation:
  </strong>
 </p>
 <ul>
  <li>
   Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  </li>
  <li>
   Escalate unresolved issues to the appropriate internal teams or management.
  </li>
 </ul>
 <p>
  <strong>
   Database Management:
  </strong>
 </p>
 <ul>
  <li>
   Keep records of customer interactions, transactions, comments, and complaints.
  </li>
  <li>
   Update customer information in the database during and after each contact.
  </li>
 </ul>
 <p>
  <strong>
   Policy and Product Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Stay up-to-date with company policies, procedures, and pro
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
  </li>
  <li>
   Proven customer support experience or experience as a client service representative.
  </li>
  <li>
   Strong phone contact handling skills and active listening.
  </li>
  <li>
   Familiarity with CRM systems and practices.
  </li>
  <li>
   Excellent communication and presentation skills.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Empathy and a customer-oriented attitude.
  </li>
  <li>
   Ability to work in a team and maintain professionalism under pressure.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Full-time role
  </li>
  <li>
   Competitive salary
  </li>
  <li>
   Company employee discounts across all brands
  </li>
  <li>
   Medical &amp; health insurance
  </li>
  <li>
   Collaborative work environment
  </li>
  <li>
   Good vibes work culture.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative

Alt Switch Marketing Management LLC

<p>We are seeking a dedicated and customer-focused <b>Customer Service Representative</b> to join our team. The role involves handling customer inquiries, resolving issues, and ensuring excellent service while also supporting with reporting and data management tasks.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer queries via phone, email, and chat in a professional and timely manner.</li><li>Manage and resolve customer complaints and issues effectively.</li><li>Maintain accurate and up-to-date records of customer interactions.</li><li>Generate and update customer service reports.</li><li>Collaborate with internal teams (Sales, Accounts, Operations) to meet customer needs.</li><li>Identify areas for service improvement and escalate recurring issues.</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in customer service or a similar role.</li><li><b>Proficiency in Microsoft Excel</b> (Pivot Tables, VLOOKUP, and formulas).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Attention to detail and problem-solving skills.</li><li>Familiarity with CRM or ERP systems is an advantage.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in any related field.</li><li>Experience in preparing customer service reports and data analysis.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,500.00 - AED3,200.00 per month</p>

Customer Service Associate

Mercato Mall

<p>Job Description</p><p><b>Customer Service Representative</b></p><p>Are you passionate, enthusiastic, with a great personality and someone that loves talking to people?</p><p>Do you have the dedication to work in a vibrant, fast paced environment and join a team of customer service professionals?</p><p>This is a fantastic opportunity for professional Customer Service Representatives to join our friendly team based in one of Dubai&rsquo;s best loved shopping malls.</p><p>To become a part of our team, we require a few commitments from you, and in return we will commit to offering you some amazing opportunities to excel and be a part of our dynamic, supportive and driven business:</p><p><b>We will require from you:</b></p><ul><li>Female</li><li>Philippines, 22-28 yrs old</li><li>Pleasing personality, have the X-factor</li><li>A minimum of 2 years work experience in a similar position in Dubai</li><li>College graduate</li><li>Willingness to learn and be developed according to your Job description and performance</li><li>Well-presented, hard-working, highly-organized, confident and a team player</li><li>Ability to multi-task, work to tight deadlines and under pressure</li><li>Fluent in English (written and spoken)</li><li>Familiar with Microsoft suite</li><li>Flexible to the working hours</li><li>Currently based in Dubai</li></ul><p><b>In return we will offer you:</b></p><ul><li>An environment of support and open communication and development</li><li>Personal training and development program designed to boost your customer service skills</li><li>Reward you with a deliciously competitive staff discount</li><li>A fun and exciting team environment</li><li>Salary package AED 3,300/month</li></ul><p><b>If you want to join our amazing team, apply today, we'd love to hear from you!</b></p><p><b>Kindly send your updated CV with recent photograph at: </b><i><b>pplcs@mercatotowncentre.ae</b></i></p><p>Job Types: Full-time, Permanent</p><p>Salary: AED 3,000.00 /month</p><p>Job Type: Full-time</p><p>Pay: From AED3,300.00 per month</p>

Explore 3429+ Customer care associate in Dubai this September. Find roles across top companies and apply now to boost your career.

3429 customer care associate jobs IN Dubai

Customer Care Representative Associate - UAE Nationals Only

Customer Support Associate

Customer Service Executive

Marketing Associate- Customer Experience

Customer Service Representative

Customer Service Associate

Customer Service Representative