customer service representative Jobs in Dubai

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customer experience manager Jobs in Dubai

customer experience manager

customer care associate

APM Monaco

<p><b>Who are we?</b></p><p>Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.</p> About the Role: <ul><li>5 months contract (Oct 2025 to Feb 2026)</li><li>Office and home based</li><li>5-day work per week (Monday to Friday)</li><li><b>Fluent Arabic and English Speaker is a MUST</b></li></ul> Responsibilities <ul><li>Manage customer calls and request relevant information</li><li>Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries</li><li>Liaise with Logistics, After Sales Service and global boutiques on daily basis</li><li>Follow up the offline store enquiries and complaints</li><li>Other ad-hoc projects assigned by the manager</li></ul> Qualifications <ul><li>Minimum 3 years relevant experiences in customer service/ luxury retail field</li><li>Proficient with MS Office</li><li><b>Fluent Arabic and English</b>. Any other language will be a bonus.</li><li>Able to work independently with minimal supervision</li><li>Proactive, patient and committed</li><li>Great communication and interpersonal skills</li><li>Immediately available is highly preferred</li></ul><p><b>This position is based in Dubai.</b></p> Why Join APM? <ul><li>Global, Dynamic Team: Diverse and energetic workforce.</li><li>Growth Opportunities: We support your professional development.</li><li>Collaborative Culture: Teamwork and open communication.</li><li>Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.</li></ul>

Temp Customer Care Associate (English and Arabic Speaker)

Centogene GmbH

<div><h4 class="jobSectionHeader"><b>Your Responsibilities</b></h4><p><b>
Job Overview:</b> We are looking for a committed and proactive Customer Support Representative to join our team in UAE. The Customer Support Representative serves as the primary point of contact for clients, physicians, and partners regarding genetic testing services. Our primary focus is ensuring an exceptional customer experience at every stage of the process, from the initial contact to the resolution of any issues. The ideal candidate will be fluent in English. Previous experience in customer support, preferably in the fields of genetics, medicine, or pharmaceuticals, is required.<br>
<b>Key Responsibilities:</b></p><br>
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Address and resolve customer inquiries through multiple channels (phone, email, chat, etc.), delivering outstanding service in every interaction.</li><li>
Manage cases in the CRM system, including ticket resolution and data logging.</li><li>
Coordinate with the logistics team for sample tracking, receipt confirmation, and shipment troubleshooting.</li><li>
Collaborate effectively with internal teams to ensure a seamless and satisfactory customer journey throughout the process.</li><li>
Gather and analyze customer feedback to identify opportunities for improving processes and services.</li></ul><p></p><h4 class="jobSectionHeader"><b>
Your profile</b></h4><p><b>
Required Qualifications:</b></p><br>
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Previous experience in customer support, preferably in genetics, medicine, or pharmaceuticals.</li><li>
Strong communication skills and a clear customer-focused approach.</li><li>
Ability to thrive in a dynamic, multitasking environment.</li></ul><b>
Preferred Qualifications:</b><br>
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Familiarity with customer management systems or CRM tools. Experience in Dynamics will be valued.</li><li>
Previous experience working with customer portals will also be valued.</li><li>
Familiarity with Clinical / genetics test terminology.</li></ul><p></p><h4 class="jobSectionHeader"><b>
Why us?</b></h4><p><b>
What We Offer:</b></p><br>
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A competitive salary package with additional benefits.</li><li>
Opportunities for career development and professional growth within the company.</li><li>
A collaborative and innovative work environment.</li><li>
The chance to make a significant impact in an innovative company within the healthcare industry.</li></ul><p></p><h4 class="jobSectionHeader"><b>
About us</b></h4><p></p><p>
With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and S&atilde;o Paulo.</p><p>
We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.</p></div><p></p>

Customer Support Representative

Resumecampus

Overview <p>We are looking for a dedicated and customer-focused Customer Support Officer to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive customer experience.</p> Responsibilities <ol><li><b>Customer Assistance:</b> Provide prompt and courteous assistance to customers via phone, email, and chat, addressing their inquiries, concerns, and requests.</li><li><b>Issue Resolution:</b> Effectively resolve customer issues, complaints, or product-related problems while adhering to company policies and procedures.</li><li><b>Product Knowledge:</b> Develop and maintain a deep understanding of our products/services to provide accurate information and advice to customers.</li><li><b>Documentation:</b> Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.</li><li><b>Feedback Handling:</b> Collect and document customer feedback and suggestions, sharing this valuable information with relevant departments to improve products and services.</li><li><b>Quality Assurance:</b> Ensure the quality of service meets or exceeds company standards by adhering to established support processes and guidelines.</li><li><b>Team Collaboration:</b> Collaborate with other customer support team members and departments to resolve complex issues and share best practices.</li><li><b>Training:</b> Stay up-to-date with product knowledge and customer support best practices through regular training sessions and resources.</li></ol> Qualifications <ul><li>High school diploma or equivalent (Bachelor's degree in a related field is a plus).</li><li>Previous experience in a customer support role is preferred but not mandatory.</li><li>Excellent communication skills, both written and verbal.</li><li>Empathetic and patient approach to handling customer inquiries and complaints.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using customer support software and tools.</li><li>Ability to work well in a team and adapt to a fast-paced environment.</li><li>Strong attention to detail and organization.</li></ul> Benefits <ul><li>Competitive salary.</li><li>Health and dental insurance.</li><li>Professional development opportunities.</li><li>Friendly and collaborative work environment.</li><li>Opportunities for career growth within the company.</li></ul> How to Apply <p>If you are a dedicated and customer-oriented individual ready to contribute to our mission of providing exceptional customer support, please submit your resume and a cover letter explaining why you are the right fit for this role.</p>

Customer Support Officer

Presentail SA

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div><br>
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><p><br>
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</p>
Job Description:
<h3 class="jobSectionHeader"><b>Job Purpose:</b></h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National)

The Emirates Group

1. Respond to incoming calls from customers promptly and professionally.
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2. Provide information and assistance based on customer inquiries.
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3. Address customer complaints and resolve issues efficiently.
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4. Record customer interactions and maintain accurate logs in the database and CRM and update customer information as
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needed on the central database.
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5. Stay informed about the company's products and services to provide accurate information.
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6. Conduct follow-up calls to ensure customer satisfaction and resolve any outstanding issues.
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7. Notify customers of updates regarding their inquiries or complaints based on interaction from other LC Business Units.
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8. Work closely with team members and supervisors to meet performance targets.
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9. Follow company policies and procedures for handling calls and customer interactions.
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10. Maintain confidentiality of customer and company information

CUSTOMER CARE ASSISTANT

Daqian Trading FZCO

<ul><li>Walk in Interviews</li><li>Overall responsibility:</li></ul><p>Interact with customers (via phone, email &amp; live chat) to provide and process information in response to inquiries, concerns, and requests about products, services, and online orders.</p><p>Communicate and work collaboratively with China Operational Department.</p><p>Assist with manager duties, and other supportive roles as required.</p><p>Main Job Responsibility Responding to customer support inquires as quickly and accurately as possible via phone, chat and email, and face-to-face when necessary.</p><p>Maintain high customer satisfaction.</p><p>Actively involved in pre-sales &amp; post-sales support which includes: answering questions (includes: product selection, usage, troubleshooting, and online discount etc. ), processing returns, order changes, delivery estimates, and other functions related to online orders.</p><p>Documenting daily details related to online orders, providing customer feedback and generate summarized reports to Manager and Operational Department.</p><p>Product photography: taking pictures of product when necessary.</p><ul><li>Qualifications:</li></ul><p>A great personality and passion for helping customers.</p><p>Communicate well (comfortable talking to customers on the phone)and knowledge of customer service profiles and practices.</p><p>Positive, outgoing solution-finder, able to multitask Strong attention to detail and accuracy.</p><ul><li>Language skill English: advanced</li><li>Working Hours: Monday - Sunday, 10am - 09pm,</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai International City: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>

Customer Service and Sales Executive

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