customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

customer services specialist Jobs in Karachi

customer services specialist

customer care manager

Givaudan

<div>
 Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There&rsquo;s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
 
 
 
 Fragrance Consumer Products Key Account Manager for Pakistan
 
 
 
 A Key Account Manager with the global leader in the creation of Fragrance &amp; Beauty and Taste &amp; Wellbeing, and a key member of our Fragrance Consumer Products Sales team for the Middle East region, while being based in Lahore/our Karachi office - Your future position?
 
 
 We are currently looking to hire a
 
 'Key Account Manager'
 
 for our regional Fragrance Consumer Products team to provide more intimate support for our expanding customer base and increasing market share in Pakistan across product categories - Personal care, Fabric care, Air care, Home care, and Oral care.
 
 
 You will be an integral part of our Middle East Sales team and build upon and provide an intimate relationship with our key customers in Pakistan. You will develop business plans targeting strategic customers in Pakistan to provide them with game-changing Fragrance solutions and help achieve Givaudan's purpose and commercial objectives in the region.
 
 
 Although we have a full-fledged office in Karachi and is open for this role, our preference is for this role to be based in Lahore (remote/home-based initially) to better focus on the strategic Northern markets. The role reports to the Pakistan Country Manager (based in Dubai) and offers excellent opportunities for both personal and professional development. Our customers in Pakistan have local, regional, and international profiles, bringing diversity and curiosity to your daily job.
 
 
 
 In this exciting position, you will:
 
 
 
 Develop our business -
 
 
 <ul>
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 Develop an understanding of the customer and their brands.
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 Grow and defend existing Givaudan business in specific Fragrance Consumer Products segments.
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 Set up/review/monitor strategic and category account plans, sales forecasts, and budgets.
 </li>
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 Follow goals versus targets (sales, gross profit, win rate, etc.) and take corrective actions when needed.
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 Establish and cultivate relationships with key internal and external decision-makers.
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 Attract new business by identifying and creating mutual business opportunities.
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 Build a project pipeline, ensuring the most efficient usage of Givaudan resources.
 
 
 </li>
 </ul>
 Position our products -
 
 
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 Monitor fragrance trends, competitor activity, and product development.
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 Identify value drivers for the customer and promote Givaudan's value proposition by strategically positioning Givaudan products and technologies.
 
 
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 </ul>
 Lead focus projects and customer briefs -
 
 
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 Manage customer briefs and proactive innovation and development projects.
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 Using your project management skills and ability to motivate and guide others, you are the centre point assuring overall success.
 
 
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 </ul>
 
 You?
 
 
 
 Your professional profile includes:
 
 
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 A Bachelor's degree in a relevant discipline.
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 3-5 years of relevant work experience with an excellent track record in sales, key account management, business development, marketing, market research, or a techno-commercial role in the Fragrance, Perfumes, Cosmetics, Ingredients, Chemical, or FMCG sector(s), preferably in an international work environment.
 </li>
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 Good knowledge of customers, competition, and an existing customer network in Pakistan will be ideal.
 </li>
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 A strong passion and appreciation for the world of Fragrance.
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 Excellent oral and written proficiency in the English language.
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 Good commercial and business acumen.
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 Excellent presentation and project management skills.
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 A team player and comfortable with diversity.
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 Able to travel frequently within Pakistan : 50% of the time.
 
 
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 </ul>
 
 Our benefits:
 
 
 
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 Attractive package with benefits.
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 Excellent opportunities for progressive learning and development.
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 A creative team environment that will inspire you.
 
 
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 </ul>
 At Givaudan, you contribute to delightful taste and scent experiences that touch people&rsquo;s lives.
 
 
 You work within an inspiring teamwork culture &ndash; where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
 
 
 Every essence of you enriches our world.
 
 
 Diversity drives innovation and creates closer connections with our employees, customers and partners.
 
 
 Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
 
 
</div>

Key Account Manager Pakistan

Tech4life Enterprises

Job Description: Tech4Life Enterprises is looking for a dynamic and result-oriented Sales Officer based in Karachi to drive business development and sales for our telemedicine and point-of-care products. The ideal candidate will play a key role in identifying opportunities, engaging clients, and supporting the company&rsquo;s mission to expand access to innovative healthcare technologies.Reporting: Sales ManagerJob Responsibilities:Helping in improving Sales by researching and developing marketing opportunities and plans; implementing digital and direct sales plans, providing product demonstration and managing distributor relationship and clients.Job Assignments:&middot; Generating leads and contacting potential clients.&middot; Promote and sell Tech4Life&rsquo;s telemedicine platforms and point-of-care devices to healthcare providers, institutions, and distributors.&middot; Identify potential clients through market research, networking, and field visits.&middot; Prepare and deliver sales presentations and product demonstrations to prospective clients.&middot; Build and maintain strong relationships with new and existing clients to ensure repeat business and customer satisfaction.&middot; Achieve monthly and quarterly sales targets as assigned by the management.&middot; Collaborate with the marketing team to execute promotional campaigns and generate leads.&middot; Collect and analyze market feedback to guide product improvement and development.&middot; Participate in trade shows, exhibitions, and health sector events to promote company products.&middot; Maintain records of sales activities and prepare regular sales reports.&middot; Improving product marketability and profitability by researching, identifying, and capitalizing on market opportunities.&middot; Weekly reporting to Sales Manager.Skills and Qualifications:&middot; Bachelor&rsquo;s in business administration, Biomedical engineering or equivalent. Masters would be preferred.&middot; At least 2 years of sales experience. International sales experience with health-related hardware and software products preferred.&middot; Experience in following areas is highly desirable: Lead Generation, Communications, Customer Support, After-sales support and International Sales.&middot; Competent in IT skills, technical knowledge and able to confidently demonstrate tech devices to clients.Key Attributes&middot; Good command in written and spoken English.&middot; Pleasant personality with flexibility on work hours&middot; Good business communication and presentation skills.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In personApplication Deadline: 30/04/2025

Sales Officer

AL MUBROORA TRAVEL GROUP

<div>
 
 Company Description
 
 
 
 Al Mubroora Travel Group is a trusted provider of Hajj, Umrah, and international travel services. Specializing in seamless pilgrimage arrangements, global tour packages, and visa assistance, we prioritize customer satisfaction at every step. Our mission is to deliver high-quality, comfortable, and affordable travel experiences with professionalism and care. Known for our integrity and outstanding customer support, Al Mubroora Travel Group is committed to creating memorable journeys for our clients.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Aviation HR Manager based in Lahore. The Aviation HR Manager will handle strategic HR activities, including recruitment, employee relations, training, performance management, and compliance within the aviation domain. They will oversee the creation and implementation of HR policies, foster a positive workplace culture, and collaborate with leadership to align HR initiatives with organizational goals.
 
 
 
 Qualifications
 
 
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 Experience in HR management, personnel management, and recruitment processes
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 Strong knowledge of employee relations, compliance standards, and labor laws
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 Ability to develop and implement HR policies and manage performance evaluations
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 Excellent leadership, communication, and interpersonal skills
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 Proficiency in using HR software and tools
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 Prior experience in the aviation and travel sector is highly desirable
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 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field; advanced certifications such as SHRM or CIPD are a plus
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 Strong problem-solving skills and the ability to work in a structured, deadline-driven environment
 </li>
 </ul>
</div>

Aviation HR Manager

L'Oréal

<div>
 
 Overview
 
 
 
 The Physical Distribution Manager is responsible to oversee, manage and maintain overall distribution activity including production planning/scheduling, inventory control, customer service, Information Technology, warehousing and transportation in compliance with the Service Level Agreement and according to the Group best practices. PDM is responsible for order entry, import shipping and receiving, inventory management, sales of waste and off-quality materials, including knowledge and compliance of all DOT regulations, warehousing activities and monthly and quarterly distribution reporting.
 
 
 
 Key Job Accountabilities
 
 
 
 Strategic Contribution
 
 
 <ul>
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 Contribute to the organizational output with continuous and seamless distribution process and distribution centers, taking care of inbound as well as outbound deliveries as per LOPAK standards.
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 Build, execute and maintain Business Continuity Plan to ensure timely execution of Disaster recovery plan (DRP).
 
 
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 </ul>
 Policies and Guidelines
 
 
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 Participate with the Supply Chain Manager of Division to define and implement the operating rules (quality, deadlines, efficiency etc.) according to the rules defined by the Service Level Agreement (SLA).
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 Steer the EHS policy with the QSHE of the site and ensure that objectives of the Distributor Delivery Centers are met, especially concerning safety, quality and environment.
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 Ensures adherence with regulations and compliance programs, policies, and procedures related to warehouse safety and environmental and health and safety.
 
 
 </li>
 </ul>
 Forecasting and Budgeting
 
 
 <ul>
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 Work closely with inside Sales, Marketing and supply chain team to develop inventory forecasts.
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 Manage and control total budgeted spending in the production and physical distribution and customer service areas.
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 Maintain the landed cost which includes approach/duties and taxes, warehouse and distribution costs.
 
 
 </li>
 </ul>
 Operations Management
 
 
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 Optimize physical logistics means and administrative flows in order to ensure the stock reliability.
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 Maintain inventory levels that are optimum in support of on-time deliveries to meet customer requirements while minimizing carrying costs and transportation penalties.
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 Ensures products are received and stored daily according to established performance standards.
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 Ensure order processing in the system.
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 Manage the Outbound flow, local transport and delivery to customers as per the SLA to ensure primary sales delivery
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 Ensures the integrity of the inventory by managing returns from market and distributor expiries.
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 Oversee inventories to ensure obsolete and phased-out materials are disposed of in the most safe and economical way.
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 Operating IT systems to manage order timings, costs and stock levels.
 
 
 </li>
 </ul>
 
 Analytics
 
 
 
 <ul>
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 Analyzing data to assess performance, discover logistical problems and devise plans for improvements
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 Prepare required monthly and quarterly distribution reporting.
 
 
 </li>
 </ul>
 Relationship Management
 
 
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 Liaison with suppliers, freight forwarders, transporters, brokers, customs, regulatory authorities and port authorities to ensure smooth inbound from factories.
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 Guarantee customer satisfaction by delivering the correct product at the right time.
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 Oversees the resolution of customer/vendor issues and problems by liaising with external and internal customers to resolve service issues and non-compliance penalties.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
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 Leads to continuous improvement efforts that support productivity and labor efficiency
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 Assesses inbound and outbound workflows to minimize cycle time and operating costs.
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 Responsible for taking care of sustainability challenges by reducing carbon emissions and plastic usage in operations.
 
 
 </li>
 </ul>
 
 KEY STAKEHOLDERS
 
 
 
 <ul>
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 Internal: Commercial, Supply Chain, Customer Services and other departments within L&rsquo;Or&eacute;al
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 External: 3rd Party Warehouses, Suppliers, Vendors, Regulatory &amp; Port authorities, Bank L/Cs, Freight Forwarders, Transporters, Brokers, Customs
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or BE-Engineering
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 <li>
 Minimum Experience:
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 4&ndash; 6 years&rsquo; experience in Logistics and warehousing.
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 
 EXPERIENCE &amp; SKILLS
 
 
 
 <ul>
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 Planning and organization skills
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 Team building skills
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 Critical thinking and good analytical skills
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 Effective communication, presentation and interpersonal skills
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 Ability to be flexible in a dynamic work environment
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 Stakeholder Management
 
 
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 </ul>
 
 Competencies
 
 
 
 Technical Competencies
 
 
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 Strong people management and conflict resolution skills
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 Warehouse Management Systems
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 Advanced knowledge of Word, Excel, MS Office &amp; an aptitude to learn new applications
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 Ability to provide training on Environment, Health and Safety.
 </li>
 <li>
 Strong understanding of freight management.
 </li>
 <li>
 Proven ability to plan while juggling multiple priorities with a proven ability to set goals and prioritize among many important projects.
 </li>
 </ul>
</div>

Physical Distribution Manager

<div>
 
 Company Description
 
 
 
 Al Mubroora Travel Group is a renowned provider of Hajj, Umrah, and international travel services. We specialize in creating seamless pilgrimage experiences, offering well-crafted global tour packages, and providing comprehensive visa assistance. Our commitment lies in delivering high-quality, comfortable, and affordable travel solutions. With a mission focused on professionalism, integrity, and exceptional care, we strive to exceed customer expectations at every step of their journey.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Regional Travel Sales Manager located in the Karachi Division. The primary responsibilities include planning and executing sales strategies, building and maintaining strong relationships with clients, and achieving sales targets for pilgrimage tours, international travel packages, and visa assistance services. The role requires team management, monitoring market trends, identifying business opportunities, and ensuring exceptional customer service and satisfaction through effective communication and support.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong sales and business development skills, including an ability to develop and implement sales strategies
 </li>
 <li>
 Proficiency in client relationship management, communication, and negotiation skills
 </li>
 <li>
 Knowledge of the travel industry, including Hajj, Umrah, and international travel services
 </li>
 <li>
 Proven leadership and team management experience
 </li>
 <li>
 Analytical and problem-solving capabilities to identify trends and opportunities in the travel industry
 </li>
 <li>
 Familiarity with visa assistance processes and travel regulations is a plus
 </li>
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 Self-motivated with the ability to work independently and achieve sales targets
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field is preferred
 </li>
 </ul>
</div>

Regional Travel Sales Manager

Symbiosis Technologies

We&rsquo;re looking for a Client Onboarding Specialist who will guide new customers through a smooth, structured onboarding journey. This role is all about creating a solid first impression, understanding client needs, configuring their account, training them on the platform, and making sure they get value from day one.You&rsquo;ll work closely with Customer Success, Support, and Product teams to ensure every client launches successfully and feels confident using our software.Key Responsibilities1. Onboarding &amp; Implementation<ul><li>Lead onboarding sessions with new clients, ensuring a seamless setup process.</li><li>Understand client goals, workflows, and challenges to tailor their onboarding plan.</li><li>Configure accounts, permissions, integrations, and user settings.</li><li>Guide clients through data imports, system setup, and key feature enablement.</li></ul>2. Training &amp; Product Adoption<ul><li>Deliver hands-on product training via Zoom, Loom videos, or webinars.</li><li>Create custom onboarding checklists and training materials.</li><li>Ensure clients understand core features and best practices for their industry.</li><li>Track onboarding progress and follow up until the client is fully activated.</li></ul>3. Communication &amp; Support<ul><li>Serve as the primary point of contact during the onboarding period.</li><li>Proactively communicate timelines, next steps, and expectations.</li><li>Work with Support/Technical teams to resolve setup issues quickly.</li><li>Provide feedback to Product/Engineering on client needs or feature gaps.</li></ul>4. Customer Success Collaboration<ul><li>Transition clients smoothly to the Customer Success Manager once onboarding is complete.</li><li>Document client requirements, preferences, and setup details in the CRM.</li><li>Identify upsell opportunities and potential risks early in the relationship.</li></ul>What We&rsquo;re Looking ForRequired<ul><li>1&ndash;3 years of experience in SaaS onboarding, customer success, or implementation.</li><li>Strong communication skills with a friendly, patient, and professional manner.</li><li>Comfort with US-based clients, time zones, and communication norms.</li><li>Ability to explain technical concepts in simple, clear language.</li><li>Experience using CRM, ticketing systems, Zoom, and documentation tools.</li></ul>Preferred<ul><li>Experience in the US SaaS market, healthcare, home care, logistics, or restaurant tech (depending on your product).</li><li>Familiarity with APIs, integrations, and basic troubleshooting.</li><li>Ability to create training materials, SOPs, or Loom videos.</li><li>Strong problem-solving and ownership mindset.</li></ul>Soft Skills<ul><li>Empathetic and customer-focused</li><li>Detail-oriented and organized</li><li>Comfortable juggling multiple clients at once</li><li>Fast learner with strong product understanding</li><li>Positive, calm, and solutions-first attitude</li></ul>Why Join Us<ul><li>Opportunity to work with a fast-growing SaaS company serving the US market</li><li>Growth-focused environment with room to expand into Customer Success or Product</li><li>Work with a collaborative team that values initiative and ownership</li><li>Make a direct impact on customer experience and product adoption</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Client Onboarding Specialist

Kapparel

Greeting customer, assessing their need and provide personalize recommendation.Demonstrate in depth knowledge of brand its product and application procedure.Educate customer about skin care routine and products application technique.Engage customer, promote featured products and generate sales.Sale makeup and skin care products with expert beauty advice.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

BA/Sales Girl

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