customer care representative

A&F Auto Repair

Location: Dubai, UAE (Onsite) Company: BattmobileAbout BattmobileBattmobile is UAE&rsquo;s leading onsite automotive service provider, operating a fleet of 40+ vehicles with 24/7 availability. With over 150,000 satisfied customers, we deliver emergency and preventive car care directly to customers&rsquo; locations, as well as through our service center in Al Quoz.Role OverviewWe are looking for a confident and customer-focused Emirati (UAE National) to join our team as a Customer Service Representative.In this role, you will play a key part in shaping customer experience by engaging with customers after service, gathering valuable feedback, and helping us continuously improve our operations.This is not just a calling role &mdash; you are the voice of the customer inside the company.Key Responsibilities<ul><li>Conduct post-service follow-up calls to customers to assess satisfaction levels</li><li>Capture customer feedback, concerns, and suggestions accurately and clearly</li><li>Handle complaints with professionalism and ensure customers feel heard and valued</li><li>Escalate critical issues to the relevant teams for immediate action</li><li>Identify patterns and trends in feedback and share insights with management</li><li>Maintain a positive, professional, and empathetic tone in all interactions</li><li>Ensure all customer interactions are properly documented and tracked</li></ul>What We&rsquo;re Looking For<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Confident speaker with good listening and interpersonal skills</li><li>Basic computer knowledge and ability to record and manage data accurately</li><li>Patient, approachable, and able to handle different customer personalities</li><li>Prior experience in customer service or call handling is an advantage</li></ul>Why Join Battmobile?<ul><li>Be part of a growing, customer-first organization</li><li>Opportunity to make a real impact on customer experience</li><li>Collaborative and supportive work environment</li><li>Career growth opportunities within operations and customer experience</li></ul>How to ApplySend your CV to recruiter@battmobile.ae with the subject line: &ldquo;Application &ndash; Customer Service Representative (UAE National)&rdquo;Pay: AED6,000.00 - AED6,001.00 per monthWork Location: In person

Customer Service Executive - UAE Nationals

cannata worldwide cargo services

We are seeking a proactive and customer-oriented Customer Service Representative (Remote) to serve as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, ensuring timely responses, and closely coordinating with the sales team to convert inquiries into successful business opportunities.RESPONSIBILITIES<ul><li>Act as the first point of contact for all customer inquiries via email, phone and online platforms</li><li>Respond to client queries, feedback, and concerns in a prompt, professional and solution-oriented manner</li><li>Coordinate closely with the Sales team to follow up on inquiries and support deal closure</li><li>Maintain continuous communication with clients to ensure clarity, satisfaction and engagement throughout the process</li><li>Track and manage all inquiries to ensure they are properly handled and successfully converted into confirmed business</li><li>Liaise with internal departments (Operations, Pricing, and Accounts) to ensure accurate and timely information is provided to clients</li><li>Maintain updated records of customer interactions, inquiries, and outcomes in the system</li><li>Proactively identify customer needs and suggest suitable logistics solutions</li><li>Ensure a high level of customer satisfaction and service quality at all times</li></ul>REQUIREMENT<ul><li>Minimum 2 years of experience in customer service, preferably in logistics or freight forwarding</li><li>Strong communication skills in English (additional languages are an advantage)</li><li>Proven ability to handle client inquiries and convert leads into business opportunities</li><li>Excellent coordination and interpersonal skills</li><li>Ability to work independently in a remote environment with strong time management</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Strong problem-solving mindset with attention to detail</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Customer Service Representative - Remote

Copart Middle East

<div>
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team and manage high-volume
 
 inbound and outbound calls
 
 . This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 inbound and outbound customer calls
 
 in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries, complaints, and service requests efficiently
 </li>
 <li>
 Provide accurate information and guide customers through processes
 </li>
 <li>
 Record and track all customer interactions in the system
 </li>
 <li>
 Coordinate with internal teams to resolve issues and ensure quick turnaround
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 <li>
 Maintain high service standards in line with company policies
 </li>
 <li>
 Support additional customer service tasks when required
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Proven experience in a
 
 call center or phone-based customer service role
 
 </li>
 <li>
 Fluent in
 
 English and Arabic
 
 (spoken and written)
 </li>
 <li>
 Strong communication, listening, and problem-solving skills
 </li>
 <li>
 Ability to handle high call volumes and work under pressure
 </li>
 <li>
 Organized with strong attention to detail
 </li>
 <li>
 Professional, calm, and customer-focused approach
 </li>
 </ul>
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience in the
 
 automotive or motor insurance industry
 
 </li>
 <li>
 Previous experience working in the UAE
 </li>
 </ul>
 
 
</div>

Customer Service Representative

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Customer Service Representative (Emiratised Role)

DNK Realestate

Job description:We are looking for Female Customer Service Representative. We are seeking motivated and dedicated individuals to join our growing team as Real Estate Agents, Property Consultants, and Sales Executives. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate industry.Responsibilities:<ul><li>Identify and acquire new clients.</li><li>Calling on fresh leads from marketing team</li><li>Good knowledge and understanding of the local real estate market.</li><li>Making regular visits to all developers' offices.</li><li>Attending client meetings.</li><li>Establish professional and effective communication.</li><li>Creating Sales/Business Development Strategies to Boost Business Volumes</li></ul>Requirements:<ul><li>Previous experience in real estate sales, property consultancy, or a related field is preferred.</li><li>Strong knowledge of the local real estate market and industry practices.</li><li>Excellent interpersonal and communication skills to interact with clients and stakeholders effectively.</li><li>Proactive and self-motivated attitude with the ability to work independently and as part of a team.</li><li>Result-oriented and capable of meeting sales targets and deadlines.</li><li>Strong negotiation and influencing skills</li></ul>If you are passionate about real estate, have a keen eye for market trends, and enjoy building relationships with clients, we encourage you to apply. Our company offers a competitive compensation package and opportunities for career growth within the organization.Benefits:<ul><li>Salary + Commission</li><li>Visa</li><li>Medical Insurance</li><li>Marketing Support</li></ul>Job Type: Full-timeWork Location: In person

Female Customer Service Representative

BEING BROTHERS TEXTILES PVT. LTD.

Job Title: Telesales ExecutiveA Telesales Executive is responsible for generating sales over the phone by contacting potential or existing customers, promoting products/services, and closing deals. The role requires excellent communication skills, persuasion, and customer handling abilities.Key Responsibilities<ul><li>Make outbound calls to potential customers to promote products or services</li><li>Handle inbound calls and respond to customer inquiries</li><li>Explain product features, benefits, and pricing clearly</li><li>Generate leads and follow up on prospects</li><li>Maintain and update customer databases (CRM)</li><li>Achieve daily/weekly/monthly sales targets</li><li>Handle objections and resolve customer concerns effectively</li><li>Build and maintain strong customer relationships</li><li>Record call details and sales information accurately</li></ul>Required Skills &amp; Qualifications<ul><li>Strong verbal communication and interpersonal skills</li><li>Good persuasion and negotiation abilities</li><li>Basic computer knowledge (MS Office, CRM tools)</li><li>Ability to handle rejection and work under pressure</li><li>Customer-focused mindset</li><li>High school diploma or graduation (depending on company requirement)</li></ul>Preferred Qualifications<ul><li>Previous experience in telesales, telemarketing, or customer service</li><li>Familiarity with sales techniques and CRM software</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of calls made per day</li><li>Conversion rate (calls to sales)</li><li>Revenue generated</li><li>Customer satisfaction score</li></ul>Working Conditions<ul><li>Remote work</li><li>Day Shift</li><li>Performance-based incentives and bonuse</li></ul>Job Type: Full-timePay: AED2,900.00 - AED3,000.00 per monthWork Location: Hybrid remote in Dubai

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Customer Service Executive &ndash; Logistics is responsible for managing customer communications related to shipments, deliveries, and logistics operations. The role ensures timely updates, effective resolution of queries and escalations, and delivery of high service quality to ensure customer satisfaction.
 
 
 
 
 
 
 Job Type
 
 : Permanent
 
 
 
 Salary
 
 : 6K to 8K AED
 
 
 
 Working Hours
 
 : 12hrs || 6 days/week
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer communication and provide timely updates on shipment and delivery status
 </li>
 <li>
 Handle customer queries related to logistics operations, delays, and service issues
 </li>
 <li>
 Address and resolve escalations in coordination with internal operations and transport teams
 </li>
 <li>
 Ensure accurate and proactive communication regarding delivery timelines and exceptions
 </li>
 <li>
 Coordinate with planning, dispatch, warehouse, and transport teams for issue resolution
 </li>
 <li>
 Maintain high standards of service quality and customer satisfaction
 </li>
 <li>
 Track shipments and provide real-time updates to customers as required
 </li>
 <li>
 Maintain records of customer interactions, complaints, and resolutions
 </li>
 <li>
 Identify recurring issues and support process improvements
 </li>
 <li>
 Ensure adherence to service level agreements (SLAs) and company policies
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer handling and conflict resolution ability
 </li>
 <li>
 Good understanding of logistics and supply chain operations
 </li>
 <li>
 Ability to work under pressure and manage multiple queries
 </li>
 <li>
 Problem-solving and coordination skills
 </li>
 <li>
 Proficiency in MS Office and logistics tracking systems
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain, or related field
 </li>
 <li>
 1&ndash;4 years of experience in customer service, preferably in logistics or transportation industry
 </li>
 <li>
 Experience with shipment tracking or transport coordination is an advantage
 </li>
 </ul>
 
 
</div>

Explore 1059+ Customer care representative in Dubai this April. Find roles across top companies and apply now to boost your career.

1059 customer care representative jobs In Dubai

Customer Service Executive - UAE Nationals

Customer Service Representative - Remote

Customer Service Representative

Customer Service Representative (Emiratised Role)

Female Customer Service Representative

Customer Service Representative

Customer Service Representative