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customer service representative Jobs in Dubai

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customer care representative

FALAFEL Damascus

Arabic-Speaking Customer Service RepresentativeJob Description:Visit offices and businesses to introduce our restaurant and services.Build relationships with potential customers.Bring in new business and corporate orders.Handle customer inquiries in Arabic and English.Follow up with clients and maintain good customer service.Report daily visits and new leads.Requirements:Fluent in Arabic (English is a plus).Good communication and customer service skills.Confident visiting offices and meeting new clients.Experience in sales or customer service is preferred.Valid UAE driving license is an advantage (if required).Pay: From AED1,500.00 per monthWork Location: In person

Customer Service Representative ( female Arabic speaking )

CREDITCARE CREDIT MANAGEMENT LLC

We need only Telesales As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.Requirements -&middot; Proven experience as telesales representative or other sales&middot; Proven track record of successfully meeting sales quota preferably over the phone&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints&middot; Excellent phone and presentation skillsJob Role:&middot; Contacting potential or existing customers to inform them about the product or service.&middot; Closing sales deals over the phone and maintaining good customer relationships.&middot; Gathering data &amp; generating leads.&middot; Capable of achieving the monthly target.&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.&middot; Keeping records of calls and sales and noting helpful information.&middot; Manifesting excellent communication and presentation skills.&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships&middot; Addressing the queries about the services of the company and tactfully resolving the same.Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.Job Types: Full-time, Permanent, FresherPay: Up to AED3,000.00 per monthJob Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED3,500.00 per monthWork Location: In person

Customer Service Representative (CSR)

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers.
 </li>
 <li>
 Dealing with the Customers to service their orders.
 </li>
 <li>
 Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders.
 </li>
 <li>
 To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled with accuracy.
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning,
 </li>
 <li>
 Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 </li>
 <li>
 Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years customer service experience required.
 </li>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in English languages
 </li>
 <li>
 Knowledge of ERP SAP systems is mandatory.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
 </li>
 <li>
 Must be able to work well in a team environment
 </li>
 <li>
 MS OA ce (xcel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 53668
</div>

KEY RESULTS AREASCS Process and Order Management:- The position is accountable to provide the highest standards of customer service in line with Ti sales and customer service processes with the purpose to achieve total customer satisfaction.- Manage the entire customer order process by thoroughly understanding customer requirements and executing order entry in the system within the set timelines conforming to the agreed terms and conditions.- Liaise with internal support departments to optimize service levels so as to fulfil customers&rsquo; expectation in terms of prompt order process, production lead time and delivery etc- Fulfill critical tasks like stocks movement per customer, on time payment receipts with firsthand accountability and escalate deviations to the manager to find timely solutions.Customer Communication and support:- Conduct customer communications with diligence, professionalism and empathy creating a lasting impact with assigned accounts/markets.- Contribute to problem solving and tactical conversations/emails with the customers in case the commitments turned not as informed due to internal or external circumstances.- Teamwork: as a part of the Sales and Customer Services team, collaborate with other CS members and offshore sales team in regard to all matters requiring internal attention and support.Education Qualification: Bachelor&rsquo;s degree in management/commerce/science streams with a helpful mindset and quick learning abilities.Key Skills/ Experience: Minimum 4 years&rsquo; experience in customer interface roles preferably in a technical/commercial products environment&middot;Multilingual English/Arabic speaker with professional writing and speaking skills&middot;Excellent interpersonal and team qualities with ability to collaborate with various levels in the team and outside.Attention to details and eye for numbers with proficiency in Excel program and exposure to data-based analysis systems.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

DNK Realestate

About the RoleDNK Real Estate is looking for enthusiastic and motivated Sales who are passionate about building a career in sales. No prior real estate experience is required&mdash;we provide comprehensive training, qualified leads, and ongoing support to help you succeed.Key Responsibilities<ul><li>Contact potential clients through company-provided leads.</li><li>Understand customer requirements and recommend suitable Dubai real estate projects.</li><li>Schedule meetings and property viewings for interested clients.</li><li>Follow up with prospects via phone, WhatsApp, email, and CRM.</li><li>Build and maintain strong customer relationships.</li><li>Update all customer interactions accurately in the CRM system.</li><li>Assist senior sales consultants in closing deals.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Stay informed about new project launches, market trends, and developer offers.</li><li>Provide excellent customer service throughout the sales process.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Fresh graduates are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Strong willingness to learn and grow in sales.</li><li>Positive attitude with a customer-focused approach.</li><li>Basic computer knowledge (MS Office and CRM knowledge is an advantage).</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Fluency in English is required; additional languages are a plus.</li></ul>Key Skills<ul><li>Communication Skills</li><li>Sales &amp; Negotiation</li><li>Customer Service</li><li>Relationship Building</li><li>Time Management</li><li>Active Listening</li><li>Problem Solving</li><li>Teamwork</li><li>Adaptability</li></ul>What We Offer<ul><li>Comprehensive Sales &amp; Product Training</li><li>Qualified Company Leads</li><li>Attractive Salary + Performance Incentives</li><li>Career Growth Opportunities</li><li>Employment Visa</li><li>Medical Insurance</li><li>Annual Leave as per UAE Labour Law</li><li>Friendly and Supportive Work Environment</li></ul>Why Join DNK Real Estate?At DNK Real Estate, we believe talent is built through learning and opportunity. Whether you're a recent graduate or looking to start your career in real estate, we'll equip you with the skills, mentorship, and resources needed to become a successful sales professional in Dubai's thriving property market.Pay: From AED5,000.00 per monthWork Location: In person

DIDC

Job description:Looking for CSR as per the below requirements:-<ul><li>Prefer 1-2 year of experience in Customer Service.</li><li>Sales experience is an Advantage.</li><li>Attested - Bachelor Degree / Diploma/High School.</li><li>Age between 20 - 35 Years.</li><li>Male candidate</li><li>Languages- English &amp; Hindi</li><li>Visit visa and can join immediately</li></ul>- Please mention your visa status / expiry date.- Visa + Medical Insurance + Annual Ticket.Send your CV to ( careers@drivedubai.ae).Job Type: Full-timeWork Location: In person

Customer Service Representative (CS)

Explore 354+ Customer care representative in Dubai this August. Find roles across top companies and apply now to boost your career.

354 customer care representative jobs In Dubai

Customer Service Representative ( female Arabic speaking )

Customer Service Representative (CSR)

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CS)