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customer service representative Jobs in Dubai

customer service representative

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customer care representative

FLOMIC FREIGHT & LOGISTICS LLC

Job Title: Customer Service Representative Company: Flomic Balikbayan Cargo Location: Dubai and Abu Dhabi, UAE Job Type: Full-TimeJob Description: Flomic Balikbayan Cargo is looking for a friendly, reliable, and customer-oriented Customer Service Representative to join our Dubai and Abu Dhabi team. The ideal candidate will assist customers with inquiries, bookings, and shipment concerns while delivering excellent service.Key Responsibilities:<ul><li>Assist customers with booking pick-up and delivery of balikbayan boxes</li><li>Respond to inquiries via phone, WhatsApp, and social media</li><li>Provide accurate information about rates, schedules, and promotions</li><li>Go live on Facebook/TikTok occasionally to promote services and engage customers</li><li>Support marketing activities when needed</li><li>Handle customer concerns and complaints professionally</li><li>Update customer records and prepare basic reports</li><li>Promote company services and special offers</li></ul>Requirements:✔ Previous customer service experience (preferred) ✔ Confident and presentable on social media live ✔ Good communication skills in English (Tagalog is a plus) ✔ Basic knowledge of Facebook, TikTok &amp; Instagram ✔ Energetic, friendly, and customer-oriented ✔ Must be currently based in UAEWhat We Offer:<ul><li>Competitive salary</li><li>Supportive and friendly work environment</li><li>Opportunity for long-term employment</li></ul>You may send your CV to phlcargo@flomic.ae or balikbayan@flomic.ae.We look forward to receiving your application!Job Type: Full-timeWork Location: In person

Customer Service Representative

Hilti Emirates

<div>
 
 Make your career real with Hilti
 
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 
 What You'll Do
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 
 What&rsquo;s In It For You
 
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 
 Why Hilti
 
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 
 Commitment to Inclusion
 
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
</div>

Customer Service Representative (Emiratised Role)

DNK Realestate

Job description:We are looking for Female Customer Service Representative. We are seeking motivated and dedicated individuals to join our growing team as Real Estate Agents, Property Consultants, and Sales Executives. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate industry.Responsibilities:<ul><li>Identify and acquire new clients.</li><li>Calling on fresh leads from marketing team</li><li>Good knowledge and understanding of the local real estate market.</li><li>Making regular visits to all developers' offices.</li><li>Attending client meetings.</li><li>Establish professional and effective communication.</li><li>Creating Sales/Business Development Strategies to Boost Business Volumes</li></ul>Requirements:<ul><li>Previous experience in real estate sales, property consultancy, or a related field is preferred.</li><li>Strong knowledge of the local real estate market and industry practices.</li><li>Excellent interpersonal and communication skills to interact with clients and stakeholders effectively.</li><li>Proactive and self-motivated attitude with the ability to work independently and as part of a team.</li><li>Result-oriented and capable of meeting sales targets and deadlines.</li><li>Strong negotiation and influencing skills</li></ul>If you are passionate about real estate, have a keen eye for market trends, and enjoy building relationships with clients, we encourage you to apply. Our company offers a competitive compensation package and opportunities for career growth within the organization.Benefits:<ul><li>Salary + Commission</li><li>Visa</li><li>Medical Insurance</li><li>Marketing Support</li></ul>Job Type: Full-timeWork Location: In person

Female Customer Service Representative

Groupe Clarins

<div>
 
 
 
 Customer Service and CRM Coordinator
 
 
 
 
 
 
 
 Ready to bring passion into your career?
 
 
 
 
 
 A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d&rsquo;&ecirc;tre is making life more beautiful, passing on a more beautiful planet. Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.
 
 
 
 
 
 Do you want to help write the next chapter of our story?
 
 
 
 
 
 Responsibilities:
 
 
 
 Mission 1: Customer Care Support
 
 
 <ul>
 <li>
 Take ownership of the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner.
 </li>
 <li>
 Respond to all customer enquiries across all channels (including Email, Voice call, SMS, Whatsapp, Web Chat, Facebook, Instagram) using Clarins Customer Care system and deliver a high level of service and qualitative response.
 </li>
 <li>
 Ensure all customer enquiries are responded to within stipulated timeframe
 </li>
 <li>
 Provide excellent customer service by assisting with placement of orders, cancellation, refunds or exchanges, answering any questions in a prompt, courteous and efficient manner
 </li>
 <li>
 Handle customer complaints, queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 </li>
 <li>
 Proactive Customer Engagement: Reach out proactively to customers for follow-ups, such as product satisfaction surveys, to strengthen relationships.
 </li>
 <li>
 Answers to ALL NPS detractors &amp; promoters
 </li>
 <li>
 Answer to comments on Facebook/Instagram when needed
 </li>
 <li>
 Answer to Ratings and reviews on the site, especially the negative ones/when deemed necessary
 </li>
 <li>
 Demonstrate a sense of urgency and dedication to exceed customer expectations. Earn customer loyalty and build sustainable relationships of trust through accuracy, efficiency, courtesy, and knowledge.
 </li>
 <li>
 Knowledge Base Maintenance: Help with website updates on FAQs, support articles, or chatbot responses to improve self-service capabilities.
 </li>
 <li>
 Have a great and extensive product knowledge in order to answer all customers&rsquo; questions
 </li>
 <li>
 Keep records of customer interactions (NPS tracker, complaint tracker etc)
 </li>
 <li>
 Remain up to date on all Clarins promotions, product launches and Loyalty mechanics
 </li>
 <li>
 Reports on a monthly basis the KPIs of the customer care activity along with corrective action plan when needed.
 </li>
 <li>
 Represent the voice of the customer in all relevant instances
 </li>
 <li>
 Identify customer service trends and suggest initiatives that could help improve the customer experience
 </li>
 <li>
 Support new projects related to Customer Care services (UATs, Go-live, hypercare)
 </li>
 </ul>
 
 
 
 
 
 Mission 2:
 
 
 Operations
 
 
 <ul>
 <li>
 Coordinate with courier related to returns/update delivery address/delivery follow-ups (weekly check up with warehouse) + Collaborate to review delivery performance and suggest improvements.
 </li>
 <li>
 Coordinate with the warehouse team on order processing
 </li>
 <li>
 Order verification : check constantly the reason of failed orders on the E-Commerce Platform and raise a support request when the solution cannot be identified
 </li>
 <li>
 Provide feedback on the efficiency of the promos etc.
 </li>
 <li>
 Oversee Cybersource payment rules, identifying and reporting feedback.
 </li>
 <li>
 Track Tabby payment orders weekly to ensure alignment and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Mission 3:
 
 
 CRM
 
 
 <ul>
 <li>
 Help creating Newsletters and WhatsApp communications to engage customers effectively.
 </li>
 <li>
 Analyze the competitive landscape by gathering newsletters and marketing materials from competitors and e-retailers, saving them in the shared folder for review.
 </li>
 <li>
 Deliver reporting on the various CRM activities: Customer Care activity, communication plan effectiveness, customer satisfaction evolution, &hellip;
 </li>
 <li>
 Help customers better understand the loyalty program by explaining benefits, points, vouchers, and redemption steps in a simple and friendly way.
 </li>
 <li>
 Ensure a smooth customer journey from purchase to delivery and after-sales support by following each step closely and supporting customers whenever needed.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration,
 </li>
 <li>
 Fluent in English and Arabic, spoken and written
 </li>
 <li>
 Minimum of 3-years proven experience in Customer Care management in a contact center or equivalent
 </li>
 <li>
 Passion for delivering excellent Customer Experience across a range of channels from Phone, Email and live chat.
 </li>
 <li>
 Be a brand Ambassador and be customer centric in all you do.
 </li>
 <li>
 Outstanding written and verbal communications.
 </li>
 <li>
 Proficient with customer service solution such as Salesforce &amp; Zendesk.
 </li>
 <li>
 Ability to multi-task hand handle multiple contacts at once. Well organized.
 </li>
 <li>
 Excellent interpersonal skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution skills.
 </li>
 <li>
 Experience in beauty or cosmetics industry would be a plus.
 </li>
 </ul>
 
 
 
 
 If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.
 
 
 
 
 
 
 About Clarins Group
 
 
 
 
 
 
 A
 
 B-Corp certified
 
 global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&amp;rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.
 
 
 Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.
 
 
 In line with our dual CSR mission of &lsquo;Caring for people, caring for the planet&rsquo; we take pride in offering a rewarding yet challenging work environment where everyone can thrive.
 
 
 This culture allowed us to achieve the certification of Forbes' World&rsquo;s Best Employers 2024 and Forbes' World&rsquo;s Best Employers 2024.
 
 
 
 
 
 To learn more about our group and our commitments to people, visit www.groupeclarins.com.
 
 
 
 
 
 
 Equal opportunity employer
 
 
 
 
 
 
 We believe in making life more beautiful for our employees and our customers.
 
 
 
 
 
 Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best
 
 
 work.
 
 
 
 
 
 We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
 
</div>

WD WIAN Test Company Page

<div>
 It's fun to work in a company where people truly
 
 BELIEVE
 
 in what they're doing!
 
 
 
 We're committed to bringing passion and customer focus to the business.
 
 
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
 
 
 !
 
</div>

Nosrati MM LLC Dubai

Alleen reageren indien u uitstekend Nederlands kunt spreken en schrijven.Perfect Dutch speaking and writing is required for this job.Job description:Is the customer always central to you? Are you stress resistant and flexible? Then read on and maybe you will soon be our new colleague! We are looking for an enthusiastic new colleague for our customer service department. You enjoy working in a dynamic and rapidly changing environment where no day is the same. You are a real team player, which is important because you are going to work together with other colleagues. We are a young, hard-working and close-knit team, which loves fun and where everyone is ready for each other. In this position you are responsible for handling all questions from the customer via telephone, e-mail and social media. For this you are often in contact with your colleagues from other departments to answer questions from the customer as well as possible. Our customer service is open from 8 a.m. to 17 p.m. NL timings. From Monday till Friday.In short, you are going to do the following:<ul><li>Handling customer questions via telephone, e-mail and social media.</li><li>Administrative processing of customer questions.</li><li>Connect with different colleagues to solve customer questions.</li><li>Keep customer administration system up to date.</li><li>Identify and solve problems / questions with colleagues and with customers immediately.</li></ul>Requirements:<ul><li>Minimum MBO working and thinking level Experience in a customer-oriented environment</li><li>Excellent command of the Dutch language in speech and writing.</li><li>Due to the dynamic environment you must be able to switch quickly; so you are flexible.</li><li>You are customer-oriented and you can listen well.</li><li>You recognize yourself in these: Customer focus Flexibility | Oral &amp; written communication Listening | Quality orientation.</li><li>Perfect Dutch speaking and writing is required for this job.</li></ul>Job Type: Full-timeLanguage:<ul><li>Dutch (Required)</li></ul>Work Location: In person

Customer Service Representative Dutch native speakers

Vivandi

**This role is strictly for candidates currently based in the UAE with experience as a medical representative. Candidates without relevant field experience will not be considered.**Summary:Vivandi Distribution is hiring a results-driven and well-connected medical representative to expand its oral care product range in Dubai. The role requires relevant industry experience and a strong network within the medical and pharmacy community.Key Responsibilities:<ul><li>Promote and drive sales of oral care products across assigned territories</li><li>Build and maintain strong relationships with doctors, pharmacists, and healthcare professionals</li><li>Conduct regular visits to clinics, hospitals, and pharmacies</li><li>Identify new business opportunities and expand customer base</li><li>Achieve sales targets and ensure market penetration</li><li>Organize product presentations, campaigns, and awareness programs</li><li>Provide market feedback, competitor insights, and customer trends</li></ul>Requirements:<ul><li>Pharmacy degree holders only</li><li>Proven experience as a Medical Representative in a similar product segment (oral care / FMCG healthcare preferred)</li><li>Strong existing network with doctors and pharmacies in Dubai</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Self-motivated with a results-driven approach</li><li>Valid UAE driving license and car (mandatory)</li></ul>Job Type: PermanentPay: AED6,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have UAE Driving License &amp; Own Car</li><li>Do you have 3 years of UAE experience as a medical representative</li></ul>Work Location: In person

Medical Representative (Oral Care)

Explore 902+ Customer care representative in Dubai this May. Find roles across top companies and apply now to boost your career.

902 customer care representative jobs In Dubai

Customer Service Representative

Customer Service Representative (Emiratised Role)

Female Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative Dutch native speakers

Medical Representative (Oral Care)