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Givaudan

Join or sign in to find your next job Join to apply for the Customer Care Representative role at Givaudan2 months ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at GivaudanJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature. Customer Care Representative - Your future position? We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team. You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships. In This Exciting Role, You Will <ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care </li></ul>You? Are you someone who wants to shape your own world? Then join us - and impact your world. Your Professional Profile Includes <ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic </li></ul>Our Benefits <ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development. </li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul>Referrals increase your chances of interviewing at Givaudan by 2x Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract Dubai, Dubai, United Arab Emirates 11 hours ago Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Care Representative

CFHELMETS LLC

The Customer Care / Admin Assistant is responsible for managing the day-to-day administrative activities of the office, providing support to the staff, and ensuring efficient operation to promote organizational success.Key Responsibilities:<ul><li>Answers Inquiries from Client, sending quotation,</li><li>Managing office supplies and equipment.</li><li>Handling incoming and outgoing correspondence.</li><li>Assisting in the preparation of order dispatches</li><li>Providing general administrative support</li></ul>Requirements:<ul><li>Accounting Background</li><li>Knowledge in XERO and ODOO is an advantage</li><li>Logistics knowledge is an advantage</li><li>Computer Skills and good English communication are required</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthExperience:<ul><li>XERO Software: 2 years (Preferred)</li><li>Accounting: 3 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Customer Care Representative / Admin Assistant

Liv. Home Healthcare

Customer Service Representative - Female (Office-Based, Dubai)Liv+ Home Health Care is a DHA-licensed premium home healthcare provider offering IV therapy, doctor-on-call, and nursing care across Dubai. We&rsquo;re looking for a friendly, confident, and organized female to join our team and handle client messages, calls, and bookings from our office.Your Role<ul><li>Respond to clients via WhatsApp, calls, and Instagram</li><li>Guide clients on services (IV Therapy, Doctor Visit, etc.)</li><li>Convert leads into confirmed bookings</li><li>Coordinate with nurses &amp; operations team</li><li>Maintain follow-ups and daily reports</li></ul>Requirements<ul><li>Female candidates encouraged to apply</li><li>Must have a valid UAE visa (own/spouse/freelance)</li><li>Excellent English communication (Arabic/Hindi is a plus)</li><li>Office-based in Dubai</li><li>Immediate joining preferred</li></ul>Job Type: Full-timePay: AED3,000.00 per monthExperience:<ul><li>Customer support: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li></ul>

Customer Service Representative

golden key car rental

Job Title: Customer Service RepresentativeCompany: Golden Key Car RentalLocation: UAE, Dubai, Airport Road, Al GarhoudAbout Us:At Golden Key Car Rental, we pride ourselves on delivering exceptional customer service. We are seeking a highly skilled Customer Service Representative to join our team and help us maintain our reputation for outstanding service.Role Overview:The Customer Service Representative will be responsible for managing inbound and outbound phone calls, handling email requests, and interacting with customers face-to-face. This role demands a friendly, helpful approach, with a focus on resolving issues efficiently and promoting a customer-first mentality.Key Responsibilities:<ul><li>Handle inbound and outbound phone calls, emails, and face-to-face interactions professionally and courteously.</li><li>Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties</li><li>Address customer inquiries and concerns promptly, providing clear and accurate information.</li><li>Resolve customer issues with a solutions-oriented mindset, ensuring a positive experience.</li><li>Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships</li><li>Promote and upsell company products and services as opportunities arise.</li><li>Maintain a high level of product knowledge to effectively assist customers.</li><li>Document customer interactions and feedback to support continuous improvement.</li><li>Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell</li><li>Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review</li></ul>Qualifications:<ul><li>Arabic speaker and know English as a second language</li><li>Organization</li><li>Time management</li><li>Clear verbal and written</li><li>Proven experience in customer service or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Educational background in business, marketing, or finance</li><li>Ability to think quickly and resolve issues effectively.</li><li>Ability to solve problems, alleviate conflicts, and escalate tactfully</li><li>Sales experience is a plus.</li><li>Proficient in using computer systems and programs.</li><li>A customer-first attitude and a commitment to providing exceptional service.</li></ul>Salary expectations:2500 AED monthlyWhy Join Us:As a General Manager at Golden Key Car Rental, you will be a key player in reinforcing our reputation for excellence. If you are a quick learner with a passion for helping others and a knack for problem-solving, we would love to hear from you.How to Apply:Please submit your resume and a cover letter outlining your experience and suitability for the role to hala@gkcarrental.aeJob Type: Full-time

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
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 Respond promptly to customer inquiries, including order status, product information, and shipping details.
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 Handle and resolve customer complaints with professionalism and patience.
 
 
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 </ul>
 
 Order Management Support:
 
 
 
 <ul>
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 Assist customers with placing or ducts to provide accurate information to customers.
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 Participate in training sessions to improve knowledge and customer service skills.
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 ders, returns, exchanges, and refunds.
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 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
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 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
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 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
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 Keep records of customer interactions, transactions, comments, and complaints.
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 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
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 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
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 Proven customer support experience or experience as a client service representative.
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 Strong phone contact handling skills and active listening.
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 Familiarity with CRM systems and practices.
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 Excellent communication and presentation skills.
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 Ability to multitask, prioritize, and manage time effectively.
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 Empathy and a customer-oriented attitude.
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 Ability to work in a team and maintain professionalism under pressure.
 
 
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 </ul>
 
 Benefits:
 
 
 
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 Full-time role
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 Competitive salary
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 Company employee discounts across all brands
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 Medical &amp; health insurance
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 Collaborative work environment
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 Good vibes work culture.
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 </ul>
</div>

WashOn DryCleaning and Laundry Services

Job Title: Customer Service RepresentativeCompany: WashOn (Dubai&rsquo;s premier laundry and shoe cleaning service platform)Job Summary The Customer Service Representative is key to delivering an exceptional WashOn experience for both individual and business clients. This role requires strong communication, empathy, and problem-solving skills to handle customer inquiries, resolve issues, and support the smooth operation of our on-demand laundry and shoe cleaning services.Key Responsibilities<ul><li>Serve as the first point of contact for WashOn customers via phone, email, WhatsApp, and chat.</li><li>Process service requests, answer questions about orders, pricing, and services.</li><li>Resolve concerns and complaints promptly and professionally, ensuring high customer satisfaction.</li><li>Coordinate with laundry attendants, drivers, and other team members to ensure timely service delivery.</li><li>Manage order tracking, customer follow-ups, and status updates.</li><li>Promote WashOn&rsquo;s services and products, upselling and cross-selling when appropriate.</li><li>Maintain accurate customer records and communication logs using the company&rsquo;s CRM/platform.</li><li>Gather feedback, escalate service issues, and contribute suggestions for service improvements.</li><li>Support partnership clients (corporate, hotel, B2B) as needed, ensuring service standards are met.</li><li>Assist with processing payments, handling vouchers, loyalty program details, and service recoveries.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, contact center, or hospitality roles (laundry/cleaning service experience preferred).</li><li>Excellent communication skills in English; additional languages (Hindi, Arabic, Urdu) a plus.</li><li>Friendly, professional attitude with the ability to handle difficult situations calmly.</li><li>Familiarity with WhatsApp Business, CRM systems, and online service platforms.</li><li>Quick learner with problem-solving skills and attention to detail.</li><li>Able to work shifts, weekends, and holidays if required.</li></ul>Benefits<ul><li>Competitive salary with incentives.</li><li>Training on WashOn&rsquo;s platform and service standards.</li><li>Employee discounts on laundry and shoe cleaning.</li><li>Career advancement opportunities within a growing company.</li></ul>Job Type: Full-timePay: AED2,200.00 - AED2,700.00 per month

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Explore 2825+ Customer care representative in Dubai this November. Find roles across top companies and apply now to boost your career.

2825 customer care representative jobs IN Dubai

Customer Care Representative

Customer Care Representative / Admin Assistant

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Agent