customer service representative

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customer care representative

Concentrix

Concentrix is hiring We&rsquo;re Hiring: Customer Service Representative (Full-Time)Are you a people person who loves solving problems and creating great experiences? This is your chance to join a dynamic team where your voice truly makes a difference!Position: Customer Service RepresentativeEmployment Type: Full-Time Shifts: Rotational Transportation: Provided + Door to door for girls (after 9PM) Benefits: Social &amp; Medical Insurance IncludedWhat You&rsquo;ll Do:<ul><li>Handle customer inquiries with professionalism and positivity</li><li>Resolve issues efficiently and build strong customer relationships</li><li>Maintain accurate records and follow up when needed</li><li>Deliver an outstanding customer experience every time</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication skills</li><li>English proficiency at B2 level or higher</li><li>Problem-solving mindset</li><li>Ability to work rotational shifts</li><li>Team player with a customer-first attitude</li><li>Ready to start immediately</li></ul>Why Join Us?<ul><li>Stable full-time role</li><li>Transportation support for your convenience</li><li>Comprehensive social &amp; medical insurance</li><li>Supportive and growth-oriented work environment</li></ul>If you&rsquo;re ready to grow your career in customer service and be part of a supportive team, we&rsquo;d love to hear from you!Apply now if you're interested and take the next step in your career!Job Type: Full-time

Customer service representative

Intelcia

⁠Intelcia is hiring for English accountNet Basic 15000 (11k Net - 4K Trans Allowance)* KPIS 100 Dollars �** Paid Training* Social and medical insurance.with the below description, conditions, and requirements:Description:* Customer Service Representative* Providing technical support or helping with billing queries for customers in the United States of America.*Conditions:* Work is from the office which is located in Cairo, Ivory Business Park, Sheikh Zayed or Alex, Borg Elarab ( Sil*con Valley )* Rotational shifts - 5 working days - 2 days OFF ( Flexibility to swap with coworkers your shifts and y*ur days off )* 9 working hours includin* a 1-hour break* Transportation is provided with many pickup points for boys and (door-to*door) for girls.* ( Undergrads, gap year, Drop out, graduates ) are welcome to applyRequirements: ** Fluency in English* Age between 18 - 45 yearsIf you are interested please send me a voice note introducing yourself in 1-2 minutes on this number +201505361197 + Mention your ExperienceJob Types: Full-time, Part-timePay: E&pound;25,000.00 per monthWork Location: In person

Xceed

<div>
 
 We are looking for travel advisors to join us 👏🏻🤩
 
 
 We need
 
 - call center or customer care experience
 
 - English level B2
 
 - accept the rotational shifts and days off
 
 
 We offer
 
 - competitive salary
 
 - quarter bonus
 
 - attendance allowance
 
 - annual appraisal
 
 - career path
</div>

Travel Advisor - customer care

<div>
 
 
 Job Summary
 
 
 
 We are seeking a dedicated and customer-focused
 
 Call Center Agent
 
 to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a professional manner
 </li>
 <li>
 Make outbound calls when required (follow-ups, surveys, confirmations, etc.)
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary
 </li>
 <li>
 Provide accurate information about products, services, policies, and procedures
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions in the system
 </li>
 <li>
 Meet individual and team performance targets (quality, productivity, and attendance)
 </li>
 <li>
 Follow company guidelines, scripts, and compliance standards
 </li>
 <li>
 Build positive relationships with customers to enhance satisfaction and loyalty
 </li>
 </ul>
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Previous experience in a call center or customer service role is preferred
 </li>
 <li>
 Excellent verbal communication and active listening skills
 </li>
 <li>
 Strong problem-solving and conflict-resolution abilities
 </li>
 <li>
 Ability to work under pressure and handle difficult customers professionally
 </li>
 <li>
 Basic computer skills and familiarity with CRM systems
 </li>
 <li>
 Ability to work rotational shifts, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Professional paid training
 </li>
 <li>
 Supportive and dynamic work environment
 </li>
 <li>
 Health and social insurance
 </li>
 <li>
 Transportation provided 24/7
 </li>
 </ul>
 
 
</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 <ul>
 <li>
 Provides order-to-cash service support to the organization by verifying the accuracy of order information and processing orders in a timely manner to ensure products reach customers on time and in full.
 </li>
 <li>
 Has an interactive discussion with customers to understand their requirements and fulfilling their needs.
 </li>
 <li>
 Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
 </li>
 <li>
 Records customer complaints and responds in accordance with guidelines from supervisor
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Customer Order Service Administration:
 </li>
 <li>
 Receive process and follow up orders. Confirm orders in writing.
 </li>
 <li>
 Review Outstanding Order Report for pending orders and ensure OTIF is met for all orders.
 </li>
 <li>
 Agree on delivery dates, documentation, transport and packaging matters with customers.
 </li>
 <li>
 Send product information to customers (product data, material safety data).
 </li>
 <li>
 Work with the organization&rsquo;s other regional offices to resolve problems, facilitate solutions and enhance customer service experience.
 </li>
 <li>
 Ensure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incoterms.
 </li>
 <li>
 Extremely close communication with other regional customer service teams to ensure orders are fulfilled as per agreed timelines
 </li>
 <li>
 Prepare the lab requests to R&amp;D for sample request from clients. Follow-up on their processing.
 </li>
 <li>
 Divert customer complaints to Technical Support and arranges products returns from customers
 </li>
 <li>
 Administrate and file customer complaints.
 </li>
 <li>
 Archiving of all COS related documentation in a proper and timely manner.
 </li>
 <li>
 Ensures customer orders comply with any defined local authority matrices.
 </li>
 <li>
 Ensure correct order maintenance for OTIF reporting.
 </li>
 <li>
 Ensure all customers &amp; orders documentation is properly filed and desks are clear of any unnecessary paperwork.
 </li>
 <li>
 Connect with warehouse &amp; logistics team:
 </li>
 <li>
 Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are met.
 </li>
 <li>
 Serve as communication link between external customers and internal local and regional stakeholders.
 </li>
 <li>
 Prepare picking lists for dispatches and liaise with warehouse staff.
 </li>
 <li>
 Prepare daily dispatch requests for the warehouse / logistics team.
 </li>
 <li>
 Ensure that delivery dates, transport and packaging matters are agreed with customers
 </li>
 <li>
 Invoicing &amp; OWC management:
 </li>
 <li>
 Create and verify invoices, debit/credit notes, and rebate agreements (where relevant).
 </li>
 <li>
 Improve OWC in cooperation with Sales Manager, Credit Control and customers.
 </li>
 <li>
 Ensure correct date maintenance for orders to improve OWC. Special emphasis on bulk orders.
 </li>
 <li>
 Ensure minimum numbers of orders are processed which require manual input of prices into system..
 </li>
 <li>
 Ensure timely invoicing in system basis to ensure no pending invoices
 </li>
 <li>
 Customer Communication &amp; Sales related activities:
 </li>
 <li>
 Answers customer inquiries/communications as required.
 </li>
 <li>
 Ensure that all orders are processed on time with order acknowledgements sent to customers
 </li>
 <li>
 Serve as communication link between external customers and internal stakeholders
 </li>
 <li>
 Write internal and external correspondence according to instructions of the COS Manager and Sales Manager
 </li>
 <li>
 Contribute as a checker function to ensure quotations and customers contracts comply with any locally defined authority matrices
 
 
 </li>
 </ul>
 
 Key Accountabilities (Continued)
 
 
 
 <ul>
 <li>
 Maintenance of Process Flowcharts &amp; SOP&rsquo;s:
 </li>
 <li>
 Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
 </li>
 <li>
 Regularly provides feedback on the soundness and effectiveness of the customer service department&rsquo;s policies and procedures.
 </li>
 <li>
 Based on feedback gathered from ERP users, proposes and implements approved improvements in the service &amp; distribution process flow.
 </li>
 <li>
 Reporting:
 </li>
 <li>
 OTIF Reason Code maintenance and OTIF Reporting.
 </li>
 <li>
 Outstanding Order Report.
 </li>
 <li>
 Standard reporting on a daily/weekly/monthly basis on COS activities in line with defined KPIs.
 </li>
 <li>
 Compliance:
 </li>
 <li>
 Adheres to all corporate policies, guidelines and statutory requirements and recommends to (senior) management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area
 </li>
 <li>
 Is familiar with the applicable corporate &amp; site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations
 </li>
 <li>
 Cover for colleagues:
 </li>
 <li>
 Provide vacation cover for other COS colleagues in other businesses
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 2-3 years progressive customer service experience required, with strong ERP experience (preferably SAP)
 </li>
 <li>
 Bachelor degree in relevant discipline.
 </li>
 <li>
 This role requires an individual who is fluent in written and spoken English who is numerate, able to manage complex data, operationally and service focused, has good ERP experience (preferably SAP), and is a good communicator.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment.
 </li>
 <li>
 Good MS Office (Excel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
 </li>
 <li>
 Knowledge of ERP systems and Order to cash processes in a business to business environment.
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 50843
</div>

Asesora International

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.Responsibilities<ul><li>Contact potential or existing customers to inform them about a product or service using scripts</li><li>Answer questions about products or the company</li><li>Ask questions to understand customer requirements and close sales</li><li>Direct prospects to the field sales team when needed</li><li>Enter and update customer information in the database</li><li>Take and process orders in an accurate manner</li><li>Handle grievances to preserve the company&rsquo;s reputation</li><li>Go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales</li><li>Keep records of calls and sales and note useful information</li></ul>Requirements and skills<ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li><li>Cool-tempered and able to handle rejection</li><li>Outstanding negotiation skills with the ability to resolve issues and address complaints</li><li>High school diploma; BSc/BA will be a plus</li></ul>نوع الوظيفة: دوام كامل, لحديثي التخرجموقع العمل: عن بُعد

Telesales Representative

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 Job objective
 
 
 Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. He\she oversees the implementation of donor retention and loyalty programs. He\she shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.
 
 
 Key responsibility
 
 
 <ul>
 <li>
 Serve as a point of contact for donor affairs in the donation center.
 </li>
 <li>
 Coordinate and organize the donor journey inside the donation center.
 </li>
 <li>
 Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders.
 </li>
 <li>
 Oversee the implementation of Donor retention and loyalty programs within the donation center.
 </li>
 <li>
 Follow up on generated leads from the landing page: contacting leads and keep appointments.
 </li>
 <li>
 Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
 </li>
 <li>
 Send daily reminders for regular donors (next donation date).
 </li>
 <li>
 Track and follow up donors complaints.
 </li>
 <li>
 Conduct and analyze Donor satisfaction surveys.
 </li>
 <li>
 Coordinate the donor journey inside the Donation Center for time and efficiency.
 </li>
 <li>
 Keep the Donor Center appointments calendar updated.
 </li>
 <li>
 Proactively anticipate obstacles and propose solutions for better donor service.
 </li>
 <li>
 Maintain a proper and presentable donation center.
 </li>
 <li>
 Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required
 
 
 
 <ul>
 <li>
 Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.
 
 
 
 </li>
 </ul>
 Computing skills
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications, and CRM applications.
 
 
 
 </li>
 </ul>
 Personal skills
 
 
 <ul>
 <li>
 Outstanding communication skills.
 </li>
 <li>
 Strong Interpersonal skills.
 </li>
 <li>
 Maintain a positive attitude focused on customer satisfaction.
 </li>
 <li>
 Critical thinking and problem solving.
 </li>
 <li>
 Analytical.
 </li>
 <li>
 Time management.
 </li>
 <li>
 Conflict management
 </li>
 <li>
 Teamwork.
 
 
 
 </li>
 </ul>
 Languages
 
 
 <ul>
 <li>
 Very Good written and spoken English and Arabic.
 
 </li>
 </ul>
</div>

Donor Relations Representative - Cairo University

Explore 81+ Customer care representative in Giza this March. Find roles across top companies and apply now to boost your career.

81 customer care representative jobs In Giza

Customer service representative

Customer service representative

Travel Advisor - customer care

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Customer Service Representative

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Donor Relations Representative - Cairo University