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customer care specialist

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s Degree in business, finance or equivalent field of studies
 
 
 
 Experience
 
 
 
 Minimum of 2 years of experience in customer service or support roles, preferably within the fintech or financial services industry with an experience in CRM systems and customer service software.
 
 
 
 Skills
 
 
 
 
 &nbsp;&nbsp;
 
 
 
 Computer Skills: Advanced in relevant software and tools (e.g., CRM systems, Microsoft Office Suite).
 
 
 Languages: Fluent in English and Arabic
 
 
 Advanced understanding of fintech products, services, and regulatory environment, excellent leadership and team management capabilities, and exceptional analytical and problem-solving skills.
 
 
 
 Core Competencies
 
 
 
 Self-Actualization &amp; Fulfilment: Proficiency Level &ndash; ADVANCED
 
 
 Team Synergy &amp; Development: Proficiency Level - ADVANCED
 
 
 Entrepreneurial Mindset &amp; Drive: Proficiency Level - ADVANCED
 
 
 Business Acumen &amp; Diligence: Proficiency Level - ADVANCED
 
 
 &nbsp;
 
 
 
 JOB-SPECIFIC
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
 </li>
 <li>
 Provide accurate information and assistance regarding fintech products, services, and transactions.
 </li>
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 Gather and analyze customer feedback to identify areas for improvement in products and services.
 </li>
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 Participate in training and development programs to enhance customer service skills.
 </li>
 <li>
 Contribute to the development and improvement of customer service policies and procedures.
 </li>
 <li>
 Achieve high levels of customer satisfaction by providing timely and effective support.
 </li>
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 Provide actionable feedback to improve products, services, and customer service processes.
 </li>
 <li>
 Participate into the initiatives to enhance the overall customer experience.
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
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 We offer highly competitive compensation packages, including the potential for shares.
 </li>
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 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
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 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Care specialist

EMDAD

About the Role: 
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.
 
Key Responsibilities: 
<ul>
<li>Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.</li>
<li>Provide accurate product information, support with order processing, and resolve customer issues effectively.</li>
<li>Maintain strong product knowledge to guide customers and enhance their overall experience.</li>
<li>Accurately document customer interactions, feedback, and cases in the CRM system.</li>
<li>Collaborate with internal teams to ensure timely issue resolution and customer updates.</li>
<li>Proactively identify opportunities for process improvements to elevate service quality.</li>
<li>Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.</li>
</ul>
Qualifications: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>
Requirements: 
<ul>
<li>High School Diploma or Technical Diploma (minimum).</li>
<li>Previous experience in customer service or a related field is preferred.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Familiarity with CRM systems is a plus.</li>
</ul>

Customer Service Specialist

Tabby | تابي

Overview Customer Service Quality Specialist - KSA Residence at Tabby تابي. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles and GCC cultural nuances. In this role, you will monitor, evaluate and improve the quality of our customer service interactions to ensure customer satisfaction and retention. Key Responsibilities <ul><li>Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.</li><li>Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.</li><li>Develop customised learning plans and coach agents to enhance customer service skills and knowledge.</li><li>Analyze dissatisfied customer interactions to identify trends and opportunities for improvement.</li><li>Conduct research to identify best practices in customer service, and suggest continuous improvement practices.</li><li>Work closely with other team members to ensure a high level of customer satisfaction.</li></ul> Qualifications <ul><li>Fluency in Arabic (CEFR Level B2) and English (CEFR level C1) for both written as well as spoken communication.</li><li>Proven experience in a customer service quality assurance role.</li><li>Strong knowledge of customer service principles and practices.</li><li>Excellent communication and interpersonal skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li><li>Bachelor's degree in business administration, marketing, or a related field.</li></ul> Preferred qualifications <ul><li>Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications</li></ul> Details <ul><li>Application Deadline: 27 September 2025</li><li>Department: Customer Experience Management</li><li>Employment Type: Full Time</li><li>Location: KSA</li><li>Compensation: ر.س8,000 / month</li></ul>

Customer Service Quality Specialist - KSA Residence

vivo | WEIWO ELECTRONIC AND TECHNOLOGY

Job Description: Customer Service Operations Specialist Reports to: Customer Service ManagerLocation: Riyadh, Saudi ArabiaJob PurposeTo provide comprehensive operational and administrative support to the Customer Service Manager by coordinating department activities, managing strategic partner relationships (Jarir, Lulu, Nesto), ensuring compliance with service standards, and enhancing customer satisfaction through efficient maintenance coordination, reporting, and claims management.Key Responsibilities 1. Operations Supervision &amp; Administration - Support the department manager in organizing and supervising daily customer service activities.- Ensure smooth workflow and compliance with company policies and procedures.- Assign and monitor tasks among internal teams and authorized service centers.- Assist in developing and implementing departmental operational plans.2. Strategic Partner Management - Serve as the primary contact for strategic partners: Jarir, Lulu, and Nesto .- Manage all partner communications professionally and ensure timely responses.- Resolve operational issues and ensure adherence to Service Level Agreements (SLAs).- Maintain strong partner relationships through consistent follow-up and support.3. Maintenance &amp; Spare Parts Coordination - Coordinate spare parts dispatch to Jarir according to customer maintenance contracts.- Track maintenance operations for Jarir customers to ensure contractual compliance.- Accurately record and update maintenance data, including DOA (Dead on Arrival) cases.- Monitor device repair status and maintain system accuracy.4. Shipping &amp; Logistics Management - Process shipping waybills for customers outside Riyadh and Jeddah service coverage.- Coordinate with logistics providers to ensure timely dispatch and delivery.- Verify compliance with shipping protocols and shipment security.5. Reporting &amp; Performance Monitoring - Prepare and analyze periodic maintenance reports (including monthly Jarir reports).- Monitor key performance indicators (KPIs) for customer service services and partners.- Present findings and improvement recommendations to senior management.6. Invoicing &amp; Claims Processing - Submit maintenance invoices and claims for partners (Jarir, Lulu, Nesto).- Collaborate with the Finance Department to ensure accurate and timely claim approvals.Qualifications &amp; Requirements Education &amp; Experience - Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.- Minimum 3 years of experience in customer service, customer service, or operations, preferably in electronics/telecom.- Experience with strategic partner or account management.Skills &amp; Competencies - Excellent communication in Arabic and English .- Proficiency in MS Office and ERP/CRM systems.- Strong organizational and problem-solving abilities.- Ability to work under pressure and manage multiple priorities.- Knowledge of KSA market and retail partners (Jarir, Lulu, Nesto) is a plus.Personal Attributes - Detail-oriented and proactive.- Strong interpersonal and negotiation skills.- Customer-focused with a service mindset.Job Type: Full-timePay: ﷼6,000.00 - ﷼7,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service Operations: 3 years (Preferred)</li><li>Warehousing operations: 2 years (Preferred)</li><li>Strategic Partner Management : 2 years (Preferred)</li><li>Mobile Center After Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul>

Customer Service Operations Specialist

Gathern

<div>Are you a people person with a passion for providing exceptional customer service? If so, we have an exciting opportunity for you as a Guest Care Specialist at Gathern. As a Guest Care Specialist, you will be responsible for ensuring all guests have a positive and memorable experience during their interactions with our company.
In this role, you will serve as the main point of contact for guests, handle inquiries and resolve any issues or complaints in a timely and professional manner. You will also provide product recommendations, assist with bookings, and maintain accurate guest records. Additionally, you will collaborate with other team members to improve guest satisfaction and contribute to the overall success of the company.
If you are a friendly and organized individual who enjoys helping others, we would love to hear from you.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Provide exceptional customer service to all guests.</li>
<li>Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints.</li>
<li>Assist guests with booking reservations and provide product recommendations.</li>
<li>Maintain accurate guest records and update customer information as needed.</li>
<li>Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company.</li>
</ul>
Requirements<ul>
<li>
Bachelor's/Diploma degree.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm and professional in stressful situations.</li>
<li>Organized and detail-oriented.</li>
<li>Able to work flexible hours, including weekends and holidays.</li>
<li>Positive and friendly attitude.</li></ul></div>

Guest Relations Associate

Aseel | أصيل

<div>
 
 Role Purpose:
 
 
 To provide exceptional customer support to users of the platforms, ensuring timely resolution of inquiries, maintaining high service standards, and enhancing customer satisfaction and trust in the company&rsquo;s&nbsp;services.
 
 
 
 
 
 Key Responsibilities:
 
 
 - Handle customer inquiries through multiple channels (phone, email, chat, in-app support, social media).
 
 
 - Provide accurate information regarding products, services, transactions, accounts, and platform usage.
 
 
 - Assist customers with onboarding, account activation, KYC verification, and troubleshooting issues.
 
 
 - Manage complaints professionally and escalate cases when required in accordance with internal procedures.
 
 
 - Monitor and track tickets, ensuring timely follow-up and closure in line with SLAs.
 
 
 - Educate customers on platform features, security awareness, and best practices.
 
 
 - Coordinate with internal teams (Operations, Compliance, Payments, Tech) to resolve customer cases.
 
 
 - Maintain detailed and accurate customer records and documentation.
 
 
 - Contribute feedback to improve processes, customer experience, and product enhancements.
 
 
 - Ensure compliance with regulatory and company policies, especially AML, data privacy, and security standards.
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 - Diploma or bachelor&rsquo;s degree in English and translation, Business, or related field (preferred).
 
 
 - Previous experience in customer service, preferably in FinTech, banking, payments, or financial services.
 
 
 - Experience working with CRM or ticketing systems.
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 - Excellent communication and interpersonal skills.
 
 
 - Strong problem-solving, patience, and customer-centric mindset.
 
 
 - Ability to handle sensitive financial information with confidentiality.
 
 
 - Good understanding of digital platforms, financial technology, payments, wallets, or investment platforms.
 
 
 - Multitasking ability and strong attention to detail.
 
 
 - Ability to work in a fast-paced and regulated environment.
 
 
 - Fluency in English (and Arabic if applicable).
 
 
 - Salary range is 6000-8000 SAR biased on the experience.
 
</div>

Customer Service Officer

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position demands a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The ideal candidate will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum educational qualification of a diploma or bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
 </li>
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 Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
 </li>
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 Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on one&rsquo;s feet to address customer inquiries effectively.
 </li>
 <li>
 High level of empathy and patience when dealing with customer complaints or concerns.
 </li>
 <li>
 Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
 </li>
 <li>
 Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
 </li>
 <li>
 Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
 </li>
 <li>
 Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
 </li>
 <li>
 Accurately document and track customer interactions in the company&rsquo;s CRM system, ensuring all information is up-to-date for effective follow-up.
 </li>
 <li>
 Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
 </li>
 <li>
 De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
 </li>
 <li>
 Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
 </li>
 <li>
 Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
 </li>
 <li>
 Maintain a strong understanding of company products and services to provide informed guidance to customers.
 </li>
 <li>
 Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
 </li>
 <li>
 Uphold compliance with company policies and industry regulations during all customer interactions.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Excellent communication skills, both written and verbal, to convey information clearly and professionally.
 </li>
 <li>
 Strong customer focus with a commitment to ensuring a positive customer experience.
 </li>
 <li>
 Effective problem-solving abilities to identify solutions in high-pressure situations.
 </li>
 <li>
 Adaptability to changing environments and ability to learn new technologies quickly.
 </li>
 <li>
 Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
 </li>
 <li>
 High level of empathy to understand customer concerns and provide appropriate responses.
 </li>
 <li>
 Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
 </li>
 <li>
 Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
 </li>
 <li>
 Resilience and patience when handling difficult customer interactions.
 </li>
 <li>
 Time management skills to prioritize tasks effectively in a busy environment.
 </li>
 </ul>
 
 
</div>

Call Center Representative

Explore 883+ Customer care specialist in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.