amazon product research and development specialist

assistant manager – customer success (female)

aca customer support and lead verifier-night shift

aca customer support representative – night shift

customer service representative Jobs in Rawalpindi

customer service representative

amazon product research and development specialist Jobs in Rawalpindi

assistant manager – customer success (female) Jobs in Rawalpindi

aca customer support and lead verifier-night shift Jobs in Rawalpindi

aca customer support representative – night shift Jobs in Rawalpindi

customer chat support associate amazon crm

Skyline Technologies

Skills Required:<ul><li>Strong written communication skills.</li><li>Ability to multitask and handle multiple chat sessions.</li><li>Familiarity with CRM tools (Amazon CRM experience preferred).</li><li>Problem-solving and customer-handling skills.</li><li>Basic technical understanding of e-commerce processes.</li></ul>Job Description:The Customer Chat Support Associate &ndash; Amazon CRM is responsible for providing real-time assistance to customers through chat while utilizing Amazon&rsquo;s CRM tools to manage customer interactions. The role involves resolving inquiries related to orders, payments, shipments, product details, and account issues. The associate ensures a smooth customer experience by accurately documenting interactions, updating customer records, and following Amazon&rsquo;s communication and quality guidelines.Key Responsibilities:<ul><li>Handle customer queries via chat in a timely and professional manner.</li><li>Use Amazon CRM systems to access customer information, update records, and track issue resolution.</li><li>Provide accurate information regarding orders, returns, refunds, deliveries, and product details.</li><li>Escalate complex issues to senior support or technical teams when necessary.</li><li>Maintain high standards of service quality, customer satisfaction, and communication etiquette.</li><li>Meet daily performance metrics such as response time, resolution time, and customer satisfaction scores.</li><li>Follow all Amazon privacy, security, and compliance guidelines.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Chat Support Associate – Amazon CRM

Vizteck Solutions

Job Description:We are looking for an Inbound Sales Executive with at-least 1 year for a UK based campaignResponsibilities:<ul><li>Handle inbound Customer Calls.</li><li>Customer Service</li><li>Closing Customers.</li><li>Maintaining relationship with B2B customers.</li><li>Resolve Customer Issues and Complaints.</li><li>Must be able to communicate with customers via phone, email, and chat.</li><li>Maintain Data in companies internal CRM, hubspot and Excel Sheets</li></ul>Requirements:<ul><li>UK experience is preferable.</li><li>Customer Service Experience is required</li><li>Minimum Bachelors Degree (16 year of education)</li><li>Excellent English Written and verbal communication</li><li>Tech-savvy with the idea to use software systems/CRMs</li><li>Able to work in UK business timings</li></ul>What we offer:<ul><li>Market Competitive Salary</li><li>Medical Coverage</li><li>Comprehensive Bonus Structure</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Work Location: In person

Sales & Customer Support Specialist

Cloud Rexpo Pvt. Ltd.

Customer Support Lead / CX ManagerLocation: Bahria Phase 7, Rawalpindi (On-site) Job Type: Full-time Salary: PKR 80,000 &ndash; 100,000 (Based on experience)About the RoleWe are looking for a Customer Support Lead / CX Manager who can build systems, lead teams, and handle high-pressure situations in a fast-paced environment. This role is ideal for someone who goes beyond managing tickets and takes full ownership of customer experience.Key ResponsibilitiesOperations Management<ul><li>Oversee multi-channel support (calls, WhatsApp/chat, email)</li><li>Monitor live queues and ensure SLA adherence</li></ul>Escalation Handling (Critical)<ul><li>Manage high-priority customer complaints</li><li>Resolve driver disputes (earnings, behavior, fraud)</li><li>Handle safety-related incidents</li><li>Act as final decision-maker on complex cases</li></ul>SOPs &amp; Quality Control<ul><li>Develop and improve call scripts, templates, and escalation processes</li><li>Ensure consistent and high-quality customer interactions</li></ul>Team Leadership<ul><li>Conduct daily huddles and coaching sessions</li><li>Monitor agent performance and provide feedback</li><li>Manage performance reviews and improvement plans</li></ul>Customer Experience Ownership<ul><li>Improve rider and driver satisfaction</li><li>Identify and resolve key friction points in operations</li></ul>Cross-Functional Coordination<ul><li>Work closely with Operations, Tech, and Marketing teams</li></ul>Reporting &amp; Insights<ul><li>Track KPIs, analyze trends, and provide actionable insights</li></ul>RequirementsMust-Have Skills<ul><li>Strong communication skills (Urdu &amp; English required; Punjabi is a plus)</li><li>Proven leadership and team management experience</li><li>Ability to handle escalations and make decisions under pressure</li><li>Understanding of KPIs, SLAs, and performance metrics</li></ul>Good-to-Have<ul><li>Experience in ride-hailing, logistics, or BPO industry</li><li>Familiarity with CRM/ticketing systems</li><li>Exposure to automation tools or AI-based support systems</li></ul>Experience<ul><li>3&ndash;6 years of total experience</li><li>At least 1&ndash;2 years managing a support team (10&ndash;30 agents preferred)</li></ul>What We&rsquo;re Looking For<ul><li>Calm under pressure</li><li>Solution-oriented mindset</li><li>Strong ownership and accountability</li><li>High emotional intelligence</li><li>Fast decision-making ability</li></ul>Why Join Us?<ul><li>Opportunity to build and scale support systems</li><li>Leadership role with high ownership</li><li>Fast-growing and dynamic work environment</li></ul>Job Types: Full-time, Contract Contract length: 15 monthsPay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead – Customer Support

Job Title: Customer Support Executive &ndash; AI Tools, Automation &amp; Lang Chain Location: Bahria Phase 7 Job Type: Full-Time Working Hours: Rotational Shifts (24/7 Support)Job OverviewWe are hiring Customer Support Executives with strong hands-on experience in AI tools, automation workflows, and Lang Chain-based implementations. The ideal candidate will support users of our AI-driven platforms, troubleshoot AI-related issues, and ensure smooth adoption of AI solutions. This role requires practical exposure to AI workflows and the ability to guide customers through real-world AI use cases.Key Responsibilities<ul><li>Provide 24/7 customer support via chat, email, and phone (rotational shifts).</li><li>Resolve customer queries related to AI tools, Lang Chain workflows, automation setups, and product features.</li><li>Assist users in configuring prompts, chains, agents, memory, and integrations.</li><li>Troubleshoot AI model responses, LangChain pipelines, API issues, and system behavior.</li><li>Document all support interactions and maintain structured support logs.</li><li>Collaborate with product and technical teams to enhance AI usability and performance.</li><li>Identify recurring issues and recommend data-driven improvements.</li><li>Maintain clear, professional, and supportive communication with users.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Business, or a related field.</li><li>Practical working knowledge of AI tools (e.g., ChatGPT, AI builders, automation tools).</li><li>Working knowledge of Lang Chain, including chains, agents, memory, and tool integrations.</li><li>Prior experience in AI or SaaS customer support is strongly preferred.</li><li>Understanding of prompts, workflows, API calls, and troubleshooting techniques.</li><li>Strong communication, analytical, and problem-solving skills.</li><li>Willingness to work rotational shifts, including nights and weekends.</li><li>Customer-first mindset with the ability to explain technical concepts simply.</li></ul>Preferred Skills<ul><li>Experience with Zapier, Make.com, RPA tools, or AI automation platforms.</li><li>Familiarity with CRM and ticketing tools such as Zendesk, Fresh desk, or Intercom.</li><li>Exposure to LLM orchestration, prompt optimization, and retrieval-based workflows (RAG).</li><li>Multilingual communication skills.</li><li>Ability to test, evaluate, and improve AI and Lang Chain-driven responses.</li></ul>What We Offer<ul><li>Hands-on experience with advanced AI and Lang Chain-based systems.</li><li>Collaborative and innovation-driven work environment.</li><li>Career growth in the AI, automation, and LLM ecosystem.</li><li>Competitive compensation based on experience.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable travelling to Bahria Phase 7?</li><li>Do you Have experience in AI Tools,Automation and Lang chain?</li><li>Do you have Excellent English communication skills?</li></ul>Work Location: In person

Technical Customer Support (AI)

MeshSquare

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

X UP Brands

<div>Location: Islamabad, Pakistan (On-site preferred)
Open to Remote from Pakistan
About X UP BRANDS:
X UP BRANDS manages a portfolio of high-growth e-commerce and Amazon FBA businesses. Our mission is to invest wisely in these brands, build upon their legacy, and preserve each company&rsquo;s unique ethos. Leveraging our deep expertise in online retail and digital marketing, we provide a robust platform for growth and innovation across our portfolio.
Role Overview:
X UP BRANDS is seeking a highly analytical and forward-thinking Product Research and Development Lead to spearhead the identification of new product opportunities and drive their strategic development for our Amazon-native business. This critical role will be responsible for in-depth market research, competitive analysis, and feasibility studies to identify high-potential product categories and specific product ideas within the Amazon ecosystem. The ideal candidate possesses a strong understanding of Amazon's dynamics, consumer trends, and the product development lifecycle. You will play a key role in shaping our future product roadmap and driving significant growth for X UP BRANDS on Amazon. 
Requirements 
<ul><li>
Conduct comprehensive market research and analysis to identify promising product categories and niches within the Amazon marketplace.</li><li>
Conduct competitor analysis for product offerings, pricing strategies, marketing efforts, and customer reviews on Amazon to identify opportunities for differentiation and innovation.</li><li>
Evaluate the technical, financial, and logistical feasibility of potential new product ideas, including sourcing, manufacturing, and supply chain considerations.</li><li>
Assist with developing detailed product concepts, including features, specifications, target audience, and unique selling propositions (USPs), tailored for the Amazon customer.</li><li>
Assist with designing and executing market validation strategies to assess consumer demand and gather feedback on new product concepts.</li><li>
Work closely with sourcing, product development, marketing, and operations teams to ensure alignment on new product strategy and a smooth transition through the development lifecycle.</li><li>
Contribute to the development and prioritization of a robust pipeline of new product opportunities for the Amazon marketplace.</li></ul>
Qualifications:<ul><li>
Proven experience 3-5 years in market research, product development, or a related analytical role, with a strong focus on e-commerce, preferably within the Amazon ecosystem.</li><li>
Deep understanding of the Amazon marketplace, including its dynamics, customer behavior, and key product categories.</li><li>
Excellent research skills, including experience with market research tools and methodologies.</li><li>
Ability to identify emerging trends and translate them into viable product opportunities.</li><li>
Strong understanding of the product development lifecycle.</li><li>
Excellent communication, presentation, and interpersonal skills with the ability to collaborate effectively across teams.</li><li>
A proactive and results-oriented mindset with a passion for product innovation.</li></ul> 

Benefits 
<ul><li>
Competitive compensation in USD</li><li>
10 local paid holidays &amp; 10 PTO days per year, pro-rated</li><li>
Quarterly performance bonuses</li><li>
High-growth environment with significant ownership and creative freedom</li></ul></div>

Amazon Product Research and Development Specialist

<div>
 
 Location: Islamabad, Pakistan (On-site preferred)
 
 
 
 
 Open to Remote from Pakistan
 
 
 
 
 About X UP BRANDS:
 
 
 
 X UP BRANDS manages a portfolio of high-growth e-commerce and Amazon FBA businesses. Our mission is to invest wisely in these brands, build upon their legacy, and preserve each company's unique ethos. Leveraging our deep expertise in online retail and digital marketing, we provide a robust platform for growth and innovation across our portfolio.
 
 
 
 Role Overview:
 
 
 
 X UP BRANDS is seeking a highly analytical and forward-thinking Product Research and Development Lead to spearhead the identification of new product opportunities and drive their strategic development for our Amazon-native business. This critical role will be responsible for in-depth market research, competitive analysis, and feasibility studies to identify high-potential product categories and specific product ideas within the Amazon ecosystem. The ideal candidate possesses a strong understanding of Amazon's dynamics, consumer trends, and the product development lifecycle. You will play a key role in shaping our future product roadmap and driving significant growth for X UP BRANDS on Amazon.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Conduct comprehensive market research and analysis to identify promising product categories and niches within the Amazon marketplace
 </li>
 <li>
 Conduct competitor analysis for product offerings, pricing strategies, marketing efforts, and customer reviews on Amazon to identify opportunities for differentiation and innovation
 </li>
 <li>
 Evaluate the technical, financial, and logistical feasibility of potential new product ideas, including sourcing, manufacturing, and supply chain considerations
 </li>
 <li>
 Assist with developing detailed product concepts, including features, specifications, target audience, and unique selling propositions (USPs), tailored for the Amazon customer
 </li>
 <li>
 Assist with designing and executing market validation strategies to assess consumer demand and gather feedback on new product concepts
 </li>
 <li>
 Work closely with sourcing, product development, marketing, and operations teams to ensure alignment on new product strategy and a smooth transition through the development lifecycle
 </li>
 <li>
 Contribute to the development and prioritization of a robust pipeline of new product opportunities for the Amazon marketplace
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience 3-5 years in market research, product development, or a related analytical role, with a strong focus on e-commerce, preferably within the Amazon ecosystem
 </li>
 <li>
 Deep understanding of the Amazon marketplace, including its dynamics, customer behavior, and key product categories
 </li>
 <li>
 Excellent research skills, including experience with market research tools and methodologies
 </li>
 <li>
 Ability to identify emerging trends and translate them into viable product opportunities
 </li>
 <li>
 Strong understanding of the product development lifecycle
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills with the ability to collaborate effectively across teams
 </li>
 <li>
 A proactive and results-oriented mindset with a passion for product innovation
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive compensation in USD
 </li>
 <li>
 10 local paid holidays &amp; 10 PTO days per year, pro-rated
 </li>
 <li>
 Quarterly performance bonuses
 </li>
 <li>
 High-growth environment with significant ownership and creative freedom
 </li>
 </ul>
</div>

Explore 177+ Customer chat support associate amazon crm in Rawalpindi this April. Find roles across top companies and apply now to boost your career.

177 customer chat support associate amazon crm jobs In Rawalpindi

Customer Chat Support Associate – Amazon CRM

Sales & Customer Support Specialist

Team Lead – Customer Support

Technical Customer Support (AI)

Customer Service Representative (IT Solutions)

Amazon Product Research and Development Specialist

Amazon Product Research and Development Specialist