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customer engagement & it lead Jobs in Muscat

customer engagement & it lead

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customer support representative

e-commerce sales executive Jobs in Muscat

e-commerce sales executive

customer engagement it lead

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; Customer Engagement &amp; IT Lead
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Muscat, Masqa&tcedil;, Oman
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us :
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary engagement interface with customer stakeholders in Oman
 </li>
 <li>
 Support leadership interactions: SteerCo, governance forums, service reviews
 </li>
 <li>
 Translate customer expectations into actionable inputs for delivery teams
 </li>
 <li>
 Provide oversight across application development, testing, operations, and managed services
 </li>
 <li>
 Support incident management, escalations, and service improvement discussions
 </li>
 <li>
 Ensure adherence to IT processes, SLAs, and managed services best practices
 </li>
 <li>
 Delivery Governance
 </li>
 <li>
 Support estimation, planning, risks &amp; dependencies, and Agile delivery.
 </li>
 <li>
 Stakeholder &amp; Vendor Management
 </li>
 <li>
 Provide leadership and mentoring to the team members
 </li>
 <li>
 Project Management Skills
 </li>
 <li>
 Practical knowledge of:
 </li>
 <li>
 hybrid delivery models
 </li>
 <li>
 Project planning, estimation, and dependency management
 </li>
 <li>
 Experience coordinating with multiple vendors, internal teams, and stakeholders.
 </li>
 <li>
 Improved customer engagement and satisfaction
 </li>
 <li>
 Clear, effective customer communication and fewer escalations
 </li>
 <li>
 Strong alignment between customer expectations and delivery outcomes
 </li>
 <li>
 Positive feedback from customer leadership and internal delivery teams.
 </li>
 </ul>
 
 
 
 
 Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 
 
 
 
 
 
 Application Deadline :
 
 26 Apr 2026
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

Customer Engagement & IT Lead

Trenddverse

Job Opportunity: Marketing DirectorLocation: Muscat, Oman Company: TrenddverseAbout UsTrenddverse is an innovative technology and lifestyle solutions company, dedicated to delivering cutting-edge products and services that inspire creativity and drive growth. We specialize in digital transformation, consumer engagement, and brand development, helping businesses and communities thrive in a rapidly evolving marketplace. As we expand our presence in Muscat, we are seeking a visionary leader to guide our marketing strategy and brand positioning.Role OverviewWe are looking for a Marketing Director to lead and oversee our marketing operations. This role requires a strategic thinker with expertise in brand management, digital marketing, and customer engagement. You will be responsible for shaping Trenddverse&rsquo;s marketing vision, driving campaigns, and ensuring the company builds a strong and lasting presence in the market.Key Responsibilities<ul><li>Develop and implement marketing strategies aligned with company objectives.</li><li>Oversee brand positioning, digital campaigns, and corporate communications.</li><li>Collaborate with sales and product teams to drive customer acquisition and retention.</li><li>Monitor market trends, competitor activities, and consumer insights to inform decision-making.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor marketing teams, fostering creativity and innovation.</li><li>Represent Trenddverse in industry forums, events, and networking opportunities.</li><li>Drive continuous improvement and adoption of emerging marketing technologies.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>10+ years of marketing experience, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of digital marketing, brand strategy, and customer engagement.</li><li>Proven track record of managing successful marketing campaigns in dynamic industries.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, innovative environment.</li></ul>Why Join Us?<ul><li>Lead marketing operations at one of Oman&rsquo;s premier innovation-driven companies.</li><li>Play a key role in shaping Trenddverse&rsquo;s brand and market presence.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career growth and professional development.</li><li>Collaborative and creative work culture.</li></ul>Job Type: Full-timePay: Up to RO1,800.000 per monthWork Location: In person

Marketing Director

Luxora

Job Opportunity: Luxury Goods DirectorLocation: Muscat, Oman Company: Luxora CoAbout UsLuxora Co is a premier luxury goods company specializing in high-end fashion, jewelry, and lifestyle products. With a strong presence in Muscat, we are committed to delivering timeless elegance, exceptional craftsmanship, and unparalleled customer experiences. As we continue to expand, we are seeking a visionary leader to oversee and elevate our luxury goods operations.Role OverviewWe are looking for a Luxury Goods Director to lead and manage our luxury division. This role requires a seasoned professional with expertise in luxury retail, brand management, and customer engagement. You will be responsible for shaping Luxora Co&rsquo;s luxury strategy, ensuring operational excellence, and driving growth across regional and international markets.Key Responsibilities<ul><li>Develop and implement strategies to strengthen Luxora Co&rsquo;s luxury brand presence.</li><li>Oversee product development, merchandising, and retail operations.</li><li>Ensure compliance with quality standards, ethical practices, and brand guidelines.</li><li>Collaborate with marketing, sales, and design teams to deliver premium customer experiences.</li><li>Monitor KPIs, market trends, and customer insights to optimize performance.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor teams, fostering creativity, accountability, and excellence.</li><li>Represent Luxora Co in luxury industry forums, trade shows, and professional networks.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Marketing, Fashion Management, or related field.</li><li>10+ years of experience in luxury goods or retail, with at least 5 years in a senior leadership role.</li><li>Strong knowledge of luxury brand management, merchandising, and customer engagement.</li><li>Proven track record of managing successful luxury operations.</li><li>Excellent leadership, organizational, and communication skills.</li><li>Ability to thrive in a fast-paced, customer-focused environment.</li></ul>Why Join Us?<ul><li>Lead luxury operations at one of Oman&rsquo;s premier lifestyle companies.</li><li>Play a key role in shaping Luxora Co&rsquo;s global luxury vision.</li><li>Competitive salary and benefits package.</li><li>Opportunities for career advancement and professional development.</li><li>Collaborative and innovative work culture.</li></ul>Job Type: Full-timePay: Up to RO2,300.000 per monthWork Location: In person

Luxury Goods Director

Infosys

<div>
 
 Role &ndash;
 
 Lead Consultant
 
 
 
 Technology
 
 &ndash; ERP Finance Fusion
 
 
 
 Location
 
 &ndash; Muscat, Oman
 
 
 
 Business Unit
 
 &ndash; ORC
 
 
 
 Compensation &ndash;
 
 Competitive (including bonus)
 
 
 
 Job Description
 
 
 
 We are seeking a highly experienced Oracle Fusion Finance Lead/Principal Consultant to oversee and drive end ‑ to ‑ end implementation and support of key Fusion Financials modules, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections. The consultant will work closely with Finance leadership, business SMEs, and cross ‑ functional teams to define solution architecture, lead workshops, guide functional consultants, ensure seamless module integration, and provide expert oversight for project execution. This role requires strong command over financial processes, statutory and compliance requirements, and the ability to independently lead discussions with the customer.
 
 
 
 Your role
 
 
 
 In the role of a Lead or Principal consultant, you will serve to facilitate Finance Functional role with below responsibilities as followed.
 
 
 <ul>
 <li>
 Lead end-to-end delivery of Oracle Fusion Finance modules: GL, AP, AR, FA, CM, Expense Management, Tax, Revenue Management Cloud Services (RMCS), Projects and Advanced Collections (if applicable).
 </li>
 <li>
 Conduct requirements workshops with customer business users and senior office, Finance Controllers, AP/AR teams, Treasury, and Audit teams.
 </li>
 <li>
 Translate business processes into future-state Fusion Finance architecture.
 </li>
 <li>
 Prepare solution designs, BRDs/MD50s, test scripts, and configuration documents
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Module Configuration &amp; Functional Expertise
 </li>
 <ul>
 <li>
 Configure Fusion Financial modules based on global design principles and local statutory needs.
 </li>
 <li>
 Manage Chart of Accounts (CoA), ledgers, legal entities, accounting rules, subledger configurations, and tax setups.
 </li>
 <li>
 Support period close processes, reconciliations, journals, allocations, and intercompany flows.
 </li>
 <li>
 Drive setup for bank accounts, cash pooling, payment formats, and treasury workflows.
 </li>
 </ul>
 <li>
 Finance Integrations &amp; Reporting
 </li>
 <ul>
 <li>
 Provide functional leadership for integrations with Payroll, Procurement &amp; SCM, Treasury systems, Banking interfaces, and third-party invoicing platforms.
 </li>
 <li>
 Collaborate with technical teams on FBDI/HDL-based loads, OIC/REST API integrations, and OTBI/BI Publisher reports.
 </li>
 <li>
 Lead financial data validation, reconciliation, and cutover activities.
 </li>
 </ul>
 <li>
 Project Governance &amp; Customer Engagement
 </li>
 <ul>
 <li>
 Independently handle client discussions, workshops, and solution walkthroughs.
 </li>
 <li>
 Partner with PMO on planning, RAIDs (Risks, Assumptions, Issues, Dependencies), and status reporting.
 </li>
 <li>
 Manage functional consultants working across different finance modules.
 </li>
 <li>
 Ensure compliance with audit, internal controls, and statutory requirements .
 </li>
 </ul>
 <li>
 Testing, Rollout &amp; Support
 </li>
 <ul>
 <li>
 Lead SIT, UAT, regression testing, and hypercare support.
 </li>
 <li>
 Drive quarter-end and year-end support readiness.
 </li>
 <li>
 Own issue triaging, resolution management, and continuous improvements.
 </li>
 <li>
 Guide business users on new features and quarterly Fusion Cloud updates .
 </li>
 </ul>
 <li>
 Required Skills &amp; Experience
 </li>
 <ul>
 <li>
 10&ndash;15 years of experience in Oracle ERP implementations; 6+ years in Oracle Fusion Cloud.
 </li>
 <li>
 Strong expertise in at least 4&ndash;5 Finance modules (GL, AP, AR, FA, CM, Taxes, Revenue Management Cloud Services (RMCS), Projects, Expenses).
 </li>
 <li>
 Deep knowledge of Subledger Accounting (SLA), multi-ledger architecture, and cross-module flows.
 </li>
 <li>
 Hands-on experience in finance data migration (FBDI uploads, opening balances, historical data, EBS to Cloud).
 </li>
 <li>
 Experience with Oracle Cloud implementation methodologies
 </li>
 <li>
 Experience in Telecommunications sector
 </li>
 <li>
 Strong understanding of statutory reporting, localization, and period close processes.
 </li>
 <li>
 Ability to lead functional teams and coordinate with technical architects.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 
 </li>
 </ul>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Should be excellent planner when it comes to perform release planning and other delivery planning.
 </li>
 <li>
 Should have excellent problem-solving skills
 </li>
 <li>
 Experience in GCC/Middle East finance regulatory environments.
 </li>
 <li>
 Exposure to enterprise multi-company, multi-country rollouts.
 </li>
 <li>
 Familiarity with integrations involving banks, treasury systems, and procurement.
 </li>
 <li>
 Experience in onsite&ndash;offshore delivery models.
 
 
 </li>
 </ul>
 
 Personal
 
 
 
 Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
 
 
 <ul>
 <li>
 Strong analytical ability and business acumen.
 </li>
 <li>
 Excellent leadership, communication, and consulting presence.
 </li>
 <li>
 Ability to work independently with minimal supervision.
 </li>
 <li>
 High accountability and delivery focus.
 
 
 </li>
 </ul>
 
 Why Infosys
 
 
 
 Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
 
 
 With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
 
 
 &ldquo;All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.&rdquo;
</div>

Lead Consultant-ERP Finance Fusion-Oman

Takamul National Company LLC

As a Shift Supervisor / Team Leader you will be at the heart of creating exceptional customer experiences and maintaining the highest operational standards. Your role is to lead and inspire your team, ensuring a welcoming atmosphere, impeccable service, and top-quality products. You&rsquo;ll manage all aspects of store operations while championing the brand's mission to delight every customer.Key ResponsibilitiesCustomer Satisfaction &amp; Experience<ul><li>Ensure every customer enjoys an outstanding dining experience through exceptional service and product quality.</li><li>Foster a welcoming, friendly environment that prioritizes customer engagement and satisfaction.</li><li>Address customer feedback and complaints promptly and professionally, turning challenges into opportunities.</li><li>Implement and promote initiatives to enhance customer loyalty and brand experience.</li></ul>Operational Excellence<ul><li>Oversee daily store operations, ensuring adherence to company standards in cleanliness, organization, and safety.</li><li>Monitor food preparation processes to maintain quality and consistency in every product served.</li><li>Manage inventory levels, stock rotation, and supply orders to avoid shortages or waste.</li><li>Conduct regular store audits to ensure compliance with health, safety, and hygiene regulations.</li></ul>Team Leadership &amp; Development<ul><li>Recruit, train, and motivate a high-performing team passionate about delivering exceptional service.</li><li>Set clear expectations, delegate tasks effectively, and monitor team performance.</li><li>Lead by example, demonstrating excellent customer service, problem-solving, and operational skills.</li><li>Provide coaching and development opportunities to help team members reach their full potential.</li></ul>Financial Performance<ul><li>Achieve store sales targets and profitability goals through effective cost management and upselling techniques.</li><li>Oversee cash handling, daily reconciliations, and adherence to financial protocols.</li><li>Monitor labor costs and adjust schedules to ensure operational efficiency.</li></ul>Qualifications and Skills<ul><li>Experience: Minimum 3 years in a supervisory or managerial role in the food &amp; beverage or hospitality industry.</li><li>Education: Diploma or degree in hospitality, business management, or a related field is preferred.</li><li>Exceptional leadership and team-building skills.</li><li>Strong focus on customer service and creating memorable experiences.</li><li>Proficiency in managing store operations, including inventory, staffing, and financial tasks.</li><li>Knowledge of food safety and hygiene practices.</li><li>Excellent problem-solving and decision-making abilities.</li></ul>Why Join Us? We don&rsquo;t just make pizza; we create experiences that bring people together. As a Store In-Charge, you&rsquo;ll have the opportunity to lead a passionate team, deliver unforgettable moments for customers, and uphold the highest standards in every aspect of the business.Let&rsquo;s shape the future of great dining experiences together!Job Type: Full-timeWork Location: In person

Restaurant - Shift Supervisor

MENA Consultant

<div>Location: Muscat, Oman. 
Years of Experience: 6-10 years of relevant experience. 
Project Duration: 1 year. 
Working Arrangement: on-site. 
Language Requirements: Fluency in English (written and spoken). 
The objective of this assignment is to embed a Financial Planning &amp; Analysis (FP&amp;A) to support enhanced financial management processes, to strengthen governance and operational efficiency within subsidiaries.
The consultant will be seconded to selected subsidiaries to address operational inefficiencies by strengthening financial control processes, improving monthly financial reporting discipline, optimizing working capital utilization, and introducing effective cash, debt management, and financial restructuring practices. This includes identifying refinancing opportunities, developing debt servicing strategies, and supporting engagement with creditors where required. A core component of the engagement will be to lead the development of a robust and actionable Annual Business Plan (ABP) that aligns operational execution with financial performance targets. The overarching goal is to enable operational stability, financial sustainability, and improved internal decision-making across the subsidiaries.<h2 class="jobSectionHeader">
Key Requirements:</h2><ul><li>
Bachelor&rsquo;s degree in Finance, Accounting, Economics, or Business Administration.</li><li>
6&ndash;10 years of experience in FP&amp;A, strategic finance, or business planning across business cycles, including growth, turnaround, and restructuring.</li><li>
Proven experience supporting strategic financial planning, capital investment evaluation, and M&amp;A transactions.</li><li>
Proven experience managing financial accounts, budgets, rolling forecasts, and working capital optimization.</li><li>
Ability to support debt refinancing, restructuring, and lender negotiations; familiarity with repayment schedules and leveraged finance metrics.</li><li>
Experience with cash flow management, forecasting, and liquidity stress testing.</li><li>
Ability to generate and interpret management reports, dashboards, KPIs, and financial ratios.</li><li>
Proven experience with industry-specific financial knowledge (e.g. food, agribusiness, FMCG, manufacturing).</li><li>
Demonstrated skill in building dynamic 3-statement financial models and executing scenario analyses.</li><li>
Good understanding of IFRS financial principles and financial statement interpretation.</li></ul><h2 class="jobSectionHeader">
Preferred Requirements:</h2><ul><li>
FCA, CMA or CPA certifications.</li><li>
Experience with automation tools.</li></ul><h2 class="jobSectionHeader">
Key Responsibilities:</h2>
Diagnostic and Financial Control Enhancement: Diagnostic and Immediate Stabilization<ul><li>
Conduct a comprehensive financial diagnostic, assessing current budgeting, planning, debt, and working capital processes.</li><li>
Review the MIS structure and adopt the reporting system accordingly, including aligning the chart of accounts, cost centers, and reporting lines to ensure consistency with group-level reporting standards.</li><li>
Launch a 13-week cash flow forecast and introduce basic liquidity governance protocols.</li><li>
Create a reporting and planning calendar, and initiate the review and validation of underlying financial assumptions used in prior plans to ensure accuracy, relevance, and alignment with current operational realities and market conditions.</li></ul>
Business Planning and Financial Control Setup<ul><li>
Lead the development of a fully integrated Annual Business Plan (ABP), including revenue forecasts, cost structure, capex, cash flow, and debt needs.</li><li>
Align the ABP with the group-wide financial strategy, ensuring it is bankable and operationally grounded.</li><li>
Introduce robust rolling forecasts and implement a systematic variance analysis framework.</li><li>
Establish control dashboards covering financial KPIs, operational metrics, and strategic initiative tracking.</li><li>
Develop a debt servicing calendar linked to operating cash flows and initiate lender communication protocols.</li></ul>
Restructuring, Capability Building, and Transition<ul><li>
Design and initiate restructuring scenarios covering debt refinancing, intercompany support, or cost base reduction.</li><li>
Lead financial modeling of multiple restructuring options and assess impact on debt service coverage, EBITDA, and net equity position.</li><li>
Facilitate negotiation or re-engagement with lenders, suppliers, and key creditors as needed.</li><li>
Establish enduring FP&amp;A processes and documentation (SOPs, workflow diagrams, approval authorities).</li><li>
Assess finance team structure, identify skill gaps, and implement tailored training and mentorship programs.</li><li>
Develop a full transition plan, including onboarding materials and handover sessions for new or existing internal FP&amp;A personnel.</li><li>
Monitor effectiveness of implemented reforms through performance dashboards and ensure sustained adherence post-transition.</li></ul><h2 class="jobSectionHeader">
Key Deliverables:</h2><ul><li>
Comprehensive Annual Business Plan (financial and operational)</li><li>
Monthly MIS reporting package (P&amp;L, cash flow, KPIs)</li><li>
Rolling 13-week cash flow forecast with variance analysis</li><li>
Working capital improvement plan and tracking dashboard</li><li>
Debt diagnostic and restructuring recommendation paper (if applicable)</li><li>
SOPs and process maps for planning, reporting, and liquidity control</li><li>
Finance team capability assessment and training records</li><li>
Handover plan and transition report for permanent FP&amp;A resource</li></ul>
If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ 
If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</div>

Financial Planning & Analysis Analyst - 1-Year Engagement

<div>
 
 Location:
 
 Muscat, Oman.
 
 
 
 Years of Experience:
 
 6-10 years of relevant experience.
 
 
 
 Project Duration:
 
 1 year.
 
 
 
 Working Arrangement:
 
 on-site.
 
 
 
 Language Requirements:
 
 Fluency in English (written and spoken).
 
 
 The objective of this assignment is to embed a Financial Planning &amp; Analysis (FP&amp;A) to support enhanced financial management processes, to strengthen governance and operational efficiency within subsidiaries.
 
 
 The consultant will be seconded to selected subsidiaries to address operational inefficiencies by strengthening financial control processes, improving monthly financial reporting discipline, optimizing working capital utilization, and introducing effective cash, debt management, and financial restructuring practices. This includes identifying refinancing opportunities, developing debt servicing strategies, and supporting engagement with creditors where required. A core component of the engagement will be to lead the development of a robust and actionable Annual Business Plan (ABP) that aligns operational execution with financial performance targets. The overarching goal is to enable operational stability, financial sustainability, and improved internal decision-making across the subsidiaries.
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Economics, or Business Administration.
 </li>
 <li>
 6&ndash;10 years of experience in FP&amp;A, strategic finance, or business planning across business cycles, including growth, turnaround, and restructuring.
 </li>
 <li>
 Proven experience supporting strategic financial planning, capital investment evaluation, and M&amp;A transactions.
 </li>
 <li>
 Proven experience managing financial accounts, budgets, rolling forecasts, and working capital optimization.
 </li>
 <li>
 Ability to support debt refinancing, restructuring, and lender negotiations; familiarity with repayment schedules and leveraged finance metrics.
 </li>
 <li>
 Experience with cash flow management, forecasting, and liquidity stress testing.
 </li>
 <li>
 Ability to generate and interpret management reports, dashboards, KPIs, and financial ratios.
 </li>
 <li>
 Proven experience with industry-specific financial knowledge (e.g. food, agribusiness, FMCG, manufacturing).
 </li>
 <li>
 Demonstrated skill in building dynamic 3-statement financial models and executing scenario analyses.
 </li>
 <li>
 Good understanding of IFRS financial principles and financial statement interpretation.
 
 
 
 </li>
 </ul>
 Preferred Requirements:
 
 
 <ul>
 <li>
 FCA, CMA or CPA certifications.
 </li>
 <li>
 Experience with automation tools.
 
 
 
 </li>
 </ul>
 Key Responsibilities:
 
 
 
 Diagnostic and Financial Control Enhancement: Diagnostic and Immediate Stabilization
 
 
 
 <ul>
 <li>
 Conduct a comprehensive financial diagnostic, assessing current budgeting, planning, debt, and working capital processes.
 </li>
 <li>
 Review the MIS structure and adopt the reporting system accordingly, including aligning the chart of accounts, cost centers, and reporting lines to ensure consistency with group-level reporting standards.
 </li>
 <li>
 Launch a 13-week cash flow forecast and introduce basic liquidity governance protocols.
 </li>
 <li>
 Create a reporting and planning calendar, and initiate the review and validation of underlying financial assumptions used in prior plans to ensure accuracy, relevance, and alignment with current operational realities and market conditions.
 
 
 
 </li>
 </ul>
 
 Business Planning and Financial Control Setup
 
 
 
 <ul>
 <li>
 Lead the development of a fully integrated Annual Business Plan (ABP), including revenue forecasts, cost structure, capex, cash flow, and debt needs.
 </li>
 <li>
 Align the ABP with the group-wide financial strategy, ensuring it is bankable and operationally grounded.
 </li>
 <li>
 Introduce robust rolling forecasts and implement a systematic variance analysis framework.
 </li>
 <li>
 Establish control dashboards covering financial KPIs, operational metrics, and strategic initiative tracking.
 </li>
 <li>
 Develop a debt servicing calendar linked to operating cash flows and initiate lender communication protocols.
 
 
 
 </li>
 </ul>
 
 Restructuring, Capability Building, and Transition
 
 
 
 <ul>
 <li>
 Design and initiate restructuring scenarios covering debt refinancing, intercompany support, or cost base reduction.
 </li>
 <li>
 Lead financial modeling of multiple restructuring options and assess impact on debt service coverage, EBITDA, and net equity position.
 </li>
 <li>
 Facilitate negotiation or re-engagement with lenders, suppliers, and key creditors as needed.
 </li>
 <li>
 Establish enduring FP&amp;A processes and documentation (SOPs, workflow diagrams, approval authorities).
 </li>
 <li>
 Assess finance team structure, identify skill gaps, and implement tailored training and mentorship programs.
 </li>
 <li>
 Develop a full transition plan, including onboarding materials and handover sessions for new or existing internal FP&amp;A personnel.
 </li>
 <li>
 Monitor effectiveness of implemented reforms through performance dashboards and ensure sustained adherence post-transition.
 
 
 
 </li>
 </ul>
 Key Deliverables:
 
 
 <ul>
 <li>
 Comprehensive Annual Business Plan (financial and operational)
 </li>
 <li>
 Monthly MIS reporting package (P&amp;L, cash flow, KPIs)
 </li>
 <li>
 Rolling 13-week cash flow forecast with variance analysis
 </li>
 <li>
 Working capital improvement plan and tracking dashboard
 </li>
 <li>
 Debt diagnostic and restructuring recommendation paper (if applicable)
 </li>
 <li>
 SOPs and process maps for planning, reporting, and liquidity control
 </li>
 <li>
 Finance team capability assessment and training records
 </li>
 <li>
 Handover plan and transition report for permanent FP&amp;A resource
 
 
 
 </li>
 </ul>
 If you would like to know more about the
 
 Global Consulting Bootcamp
 
 Visit: https://caseinpointco.com/global-consultant-bootcamp/
 
 
 If you would like to know more about the
 
 MC Club
 
 Visit: https://menaconsultant.com/mc-club/
</div>

Financial Planning & Analysis (FP&A) Analyst - 1-Year Engagement

Explore 227+ Customer engagement it lead in Muscat this April. Find roles across top companies and apply now to boost your career.