customer service representative Jobs in Dubai

customer service representative

sales manager

marketing executive

marketing manager

digital marketing executive Jobs in Dubai

digital marketing executive

customer engagement manager

DSP MOTOR

<div>
 
 
 Customer Engagement &amp; CRM Executive
 
 
 
 DSP Motor &ndash; Dubai, United Arab Emirates (On-site)
 
 
 
 
 
 
 About the Company
 
 
 
 We are a family-owned automotive group expanding our portfolio with the launch of a new automotive brand in the UAE.
 
 
 
 
 
 
 About the Role
 
 
 
 This is a founding commercial customer experience role, not a front-desk position. You will own the customer journey from the customer&rsquo;s first interaction until a seamless transition to the sales consultant, ensuring every enquiry is qualified, followed up and professionally managed.
 
 
 Put simply: you own everything that happens before the customer commits to buying a vehicle &ndash; first contact, customer engagement, product introductions, lead qualification, CRM management, follow-up and the showroom experience. The sales consultant then takes over to negotiate and close the deal.
 
 
 
 
 
 Because we&rsquo;re an early-stage business, you&rsquo;ll help build processes rather than simply follow them. As one of the first hires in a new brand launch, you will directly shape how DSP Motor engages its customers: the processes, the standards, and the experience itself. This role is ideal for proactive, self-motivated individuals who enjoy taking ownership, thrive in a fast-paced startup environment, and want responsibility, visibility, and genuine opportunities for growth.
 
 
 Beyond customer engagement, you will play a key role in ensuring the showroom operates to the highest standards, taking ownership of the day-to-day customer environment and continuously improving how the business serves its customers.
 
 
 
 
 
 
 What You Will Own
 
 
 
 The role is built around four pillars:
 
 
 
 
 
 1. Customer Engagement
 
 <ul>
 <li>
 Own the customer experience from first enquiry through showroom visit to a seamless transition to the sales team.
 </li>
 <li>
 Create an exceptional first impression for every customer visiting DSP Motor and build trusted relationships that reflect the brand.
 </li>
 <li>
 Become a trusted product expert by confidently explaining vehicle features, technology, and benefits, conducting vehicle walk-arounds, introductory product presentations, and supporting vehicle demonstrations when required.
 </li>
 </ul>
 
 
 
 
 2. CRM &amp; Lead Management
 
 <ul>
 <li>
 Own all inbound customer enquiries across phone, WhatsApp, website, social media and walk-ins.
 </li>
 <li>
 Qualify customer enquiries before assigning them to the sales team.
 </li>
 <li>
 Act as CRM champion for the showroom, ensuring every lead is accurately captured and customer data and pipeline remain accurate.
 </li>
 <li>
 Drive follow-up activities to maximize lead conversion, monitoring response times and lead quality.
 </li>
 <li>
 Prepare weekly insights on lead performance, customer trends and showroom activity.
 </li>
 <li>
 Analyze CRM data to identify opportunities to improve conversion and customer engagement.
 </li>
 </ul>
 
 
 
 
 3. Showroom Operations
 
 
 You will be responsible for ensuring the showroom operates smoothly and consistently delivers a premium customer experience.
 
 <ul>
 <li>
 Ensure the showroom is always customer-ready, professionally presented and aligned with DSP Motor&rsquo;s brand standards.
 </li>
 <li>
 Proactively identify operational issues affecting the customer experience and coordinate timely resolution with internal teams or external suppliers.
 </li>
 <li>
 Identify opportunities to improve showroom operations, customer flow and overall visitor experience.
 </li>
 </ul>
 
 
 
 
 4. Brand &amp; Commercial Support
 
 <ul>
 <li>
 Represent DSP Motor during customer events, exhibitions and launches, engaging visitors and capturing leads generated through events.
 </li>
 <li>
 Support the creation of engaging showroom and product content for digital channels, confidently participating in product videos where appropriate.
 </li>
 <li>
 Support the sales team throughout the customer journey to deliver an outstanding customer experience.
 </li>
 <li>
 Ensure smooth handovers between customer engagement and sales consultants.
 </li>
 <li>
 Work collaboratively with sales, marketing and operations to achieve showroom objectives.
 </li>
 <li>
 Become the Voice of the Customer by identifying recurring themes, customer expectations and improvement opportunities, ensuring customer insights influence sales, marketing and operational decisions.
 </li>
 </ul>
 
 
 
 
 
 Success Measures
 
 
 
 You will be expected to:
 
 <ul>
 <li>
 Ensure every customer enquiry receives a timely and professional response.
 </li>
 <li>
 Maintain accurate and up-to-date CRM data.
 </li>
 <li>
 Qualify leads before handover to the sales team.
 </li>
 <li>
 Help improve lead conversion and customer satisfaction.
 </li>
 <li>
 Represent the brand professionally across showroom activities and events.
 </li>
 <li>
 Generate actionable customer insights to improve the business.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For
 
 
 
 We&rsquo;re looking for someone who enjoys meeting people, takes ownership, is naturally organized, learns quickly, and thrives in a fast-paced startup environment where no two days are the same.
 
 <ul>
 <li>
 Commercial mindset and commercial curiosity.
 </li>
 <li>
 A natural relationship builder with the ability to build trust quickly.
 </li>
 <li>
 Emotional intelligence and strong business judgement.
 </li>
 <li>
 CRM proficiency, strong organization and high attention to detail.
 </li>
 <li>
 Excellent communication and a confident presenter, comfortable on camera.
 </li>
 <li>
 Curious learner with strong social media awareness.
 </li>
 <li>
 Problem solver with high ownership: a self-starter who thrives in an early-stage environment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven experience in a premium customer-facing, commercial or customer engagement role.
 </li>
 <li>
 Experience using CRM systems and managing customer leads. Experience with Zoho advantageous.
 </li>
 <li>
 Fluent in English (spoken and written).
 </li>
 <li>
 Bachelor&rsquo;s degree is an advantage but not required. We value attitude, commercial mindset and relevant experience above formal qualifications.
 </li>
 <li>
 Comfortable working showroom hours, including weekends.
 </li>
 </ul>
 
 
 
 
 
 Preferred Background
 
 
 
 We welcome candidates who have delivered exceptional customer experiences in industries such as:
 
 <ul>
 <li>
 Premium automotive.
 </li>
 <li>
 Luxury hospitality or airlines.
 </li>
 <li>
 Luxury retail.
 </li>
 <li>
 Customer Success or Customer Experience.
 </li>
 <li>
 Premium real estate or similar customer-centric industries.
 </li>
 </ul>
 
 
 
 
 
 Why Join
 
 
 <ul>
 <li>
 A founding role in a new brand launch, not business as usual.
 </li>
 <li>
 Real ownership, responsibility and visibility from day one.
 </li>
 <li>
 Directly influence how a new automotive brand engages its customers.
 </li>
 <li>
 Work closely with a small, hands-on team.
 </li>
 <li>
 Competitive salary with performance incentives, and genuine growth opportunity as the showroom scales.
 </li>
 </ul>
 
 
 
</div>

Customer Engagement & CRM Executive

Element MEA

<div>
 element MEA is supporting a well-established Dubai-based integrated creative agency in appointing an experienced Social Media Manager.
 
 
 The agency works with leading government, corporate and consumer brands across the UAE and wider GCC. Its capabilities span advertising, experiential marketing, brand communications, social media, digital campaigns, content production and large-scale activations.
 
 
 The successful candidate will join a multidisciplinary agency environment and manage the complete social media function for a portfolio of client accounts.
 
 
 The agency's identity will be shared with shortlisted candidates during the recruitment process.
 
 
 Role Purpose
 
 
 The Social Media Manager will lead the planning, management and continuous improvement of social media activity for assigned client accounts.
 
 
 Acting as an extension of each client's marketing team, the role holder will develop social media strategies, manage content planning, oversee campaign execution and use performance insights to achieve defined communication and business objectives.
 
 
 The position combines social media strategy, content leadership, community management, paid-media coordination, influencer marketing, client advisory and performance analytics.
 
 
 Working closely with Client Servicing, Strategy, Creative, Production, Media and Project Management teams, the Social Media Manager will ensure that social media is integrated into every stage of a campaign&mdash;from concept development and content production through publishing, community engagement and post-campaign analysis.
 
 
 Key Responsibilities
 
 
 Social Media Strategy
 
 
 <ul>
 <li>
 Develop annual, quarterly and campaign-specific social media strategies for assigned client accounts.
 </li>
 <li>
 Build platform-specific strategies aligned with client business objectives, audience behaviour and marketing priorities.
 </li>
 <li>
 Recommend the appropriate channel mix, content pillars, publishing cadence and engagement approach.
 </li>
 <li>
 Translate wider brand and marketing strategies into practical social media plans.
 </li>
 <li>
 Present strategies, recommendations and campaign opportunities to clients and internal teams.
 </li>
 <li>
 Regularly review and refine strategies based on platform changes, audience insights and campaign performance.
 
 
 </li>
 </ul>
 Campaign Planning and Integrated Marketing
 
 
 <ul>
 <li>
 Develop social media campaigns that support wider advertising, experiential, digital, PR and activation initiatives.
 </li>
 <li>
 Collaborate with Strategy and Creative teams to strengthen the role of social media within integrated campaigns.
 </li>
 <li>
 Create detailed campaign rollout plans across multiple platforms and audience segments.
 </li>
 <li>
 Ensure online content supports and amplifies on-ground events, activations and brand experiences.
 </li>
 <li>
 Identify real-time content and audience-engagement opportunities during live campaigns and events.
 </li>
 <li>
 Coordinate campaign timelines, deliverables, approvals and publishing schedules.
 
 
 </li>
 </ul>
 Content Planning and Management
 
 
 <ul>
 <li>
 Develop monthly and campaign-specific content calendars aligned with client priorities and marketing objectives.
 </li>
 <li>
 Prepare clear creative briefs for Designers, Copywriters, Photographers, Videographers, Animators and Motion Designers.
 </li>
 <li>
 Manage content development from initial concept through production, approval and publishing.
 </li>
 <li>
 Ensure content is platform-native, audience-focused and consistent with client brand guidelines.
 </li>
 <li>
 Maintain the appropriate balance between planned, reactive, educational, promotional and engagement-led content.
 </li>
 <li>
 Review content for accuracy, quality, tone, platform suitability and cultural relevance.
 </li>
 <li>
 Manage multiple client accounts while maintaining consistency and meeting deadlines.
 
 
 </li>
 </ul>
 Community Management
 
 
 <ul>
 <li>
 Oversee daily community engagement across client social media channels.
 </li>
 <li>
 Respond to comments, direct messages, enquiries and audience interactions in line with approved guidelines.
 </li>
 <li>
 Develop response frameworks and escalation procedures for sensitive or high-risk issues.
 </li>
 <li>
 Monitor online sentiment, customer feedback and emerging reputational risks.
 </li>
 <li>
 Escalate complaints, crises or potentially damaging conversations promptly.
 </li>
 <li>
 Develop engagement initiatives that encourage meaningful audience participation and community growth.
 </li>
 <li>
 Ensure community management reflects each brand's tone of voice and service standards.
 
 
 </li>
 </ul>
 Paid Social and Media Coordination
 
 
 <ul>
 <li>
 Collaborate with media specialists to plan and execute paid social media campaigns.
 </li>
 <li>
 Recommend campaign objectives, audience targeting, budget allocation, creative formats and platform selection.
 </li>
 <li>
 Ensure alignment between organic content strategies and paid-media activity.
 </li>
 <li>
 Monitor campaign performance and recommend adjustments to improve reach, engagement, leads or conversions.
 </li>
 <li>
 Coordinate the development of campaign assets required for different audiences, placements and media formats.
 </li>
 <li>
 Support testing of messaging, creative formats, audiences and calls to action.
 
 
 </li>
 </ul>
 Influencer and Creator Marketing
 
 
 <ul>
 <li>
 Identify influencers and content creators who are relevant to campaign objectives and brand positioning.
 </li>
 <li>
 Manage influencer shortlisting, assessment, onboarding, briefing, approvals and content delivery.
 </li>
 <li>
 Coordinate contracts, timelines, deliverables and internal or client approvals with the relevant teams.
 </li>
 <li>
 Build productive, long-term creator relationships that benefit client brands.
 </li>
 <li>
 Monitor influencer content for quality, brand alignment, compliance and authenticity.
 </li>
 <li>
 Measure influencer performance, audience quality and campaign return on investment.
 
 
 </li>
 </ul>
 Performance Analysis and Reporting
 
 
 <ul>
 <li>
 Develop performance dashboards for assigned client accounts.
 </li>
 <li>
 Monitor key metrics including reach, impressions, engagement, audience growth, conversions, click-through rate, cost per result, CPM and return on investment.
 </li>
 <li>
 Prepare monthly, quarterly and campaign-specific performance reports.
 </li>
 <li>
 Move beyond reporting numbers by clearly explaining what changed, why it changed and what should happen next.
 </li>
 <li>
 Present results and recommendations confidently to clients.
 </li>
 <li>
 Use performance insights to improve content, targeting, platform investment and future campaign planning.
 </li>
 <li>
 Establish relevant benchmarks for each client, platform and campaign type.
 
 
 </li>
 </ul>
 Client Partnership
 
 
 <ul>
 <li>
 Act as a trusted social media advisor to assigned clients.
 </li>
 <li>
 Participate in planning meetings, campaign reviews, workshops and content discussions.
 </li>
 <li>
 Understand each client's commercial priorities, audience challenges and approval processes.
 </li>
 <li>
 Educate clients on platform developments, audience behaviour, emerging trends and digital opportunities.
 </li>
 <li>
 Manage client expectations regarding timelines, approvals, content performance and platform limitations.
 </li>
 <li>
 Identify opportunities to expand social media, content, influencer and integrated marketing services.
 </li>
 <li>
 Build strong relationships while maintaining professional boundaries and clear accountability.
 
 
 </li>
 </ul>
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Work closely with Client Servicing, Creative, Strategy, Production, Media and Project Management teams.
 </li>
 <li>
 Ensure briefs, timelines, approvals and accountabilities are clearly communicated.
 </li>
 <li>
 Provide constructive feedback that improves creative work while respecting specialist expertise.
 </li>
 <li>
 Support junior social media and community-management team members where required.
 </li>
 <li>
 Contribute to agency pitches, new-business proposals and social media audits.
 </li>
 <li>
 Promote strong working practices, documentation and knowledge-sharing across the team.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 
 Social Media Strategy
 
 
 
 Builds platform-specific strategies that connect audience behaviour with business and communication objectives.
 
 
 
 Campaign Management
 
 
 
 Plans and manages integrated social media campaigns from concept development through reporting.
 
 
 
 Content Leadership
 
 
 
 Oversees content planning, briefing, creation, publishing and continuous optimization.
 
 
 
 Client Management
 
 
 
 Builds trusted relationships and provides clear, commercially relevant advice to client marketing teams.
 
 
 
 Community Building
 
 
 
 Develops engaged online communities while protecting brand reputation and customer experience.
 
 
 
 Analytics and Performance
 
 
 
 Interprets campaign data and converts insights into practical actions and recommendations.
 
 
 
 Collaboration
 
 
 
 Works effectively with creative, strategy, production, media, client servicing and project management teams.
 
 
 
 Innovation
 
 
 
 Introduces relevant content formats, platform features, creative opportunities and digital trends.
 
 
 
 Commercial Awareness
 
 
 
 Understands how social media contributes to brand growth, customer acquisition, engagement and business performance.
 
 
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Four to seven years of experience in social media management within an integrated, digital, creative or advertising agency.
 </li>
 <li>
 Proven experience managing social media activity for multiple brands or large client accounts.
 </li>
 <li>
 Strong understanding of Meta, LinkedIn, TikTok, YouTube, X, Snapchat and emerging platforms.
 </li>
 <li>
 Experience using tools such as Meta Business Suite, Meta Ads Manager, LinkedIn Campaign Manager, Google Analytics, Hootsuite, Sprout Social, Later or similar platforms.
 </li>
 <li>
 Experience working with influencers, content creators, paid-media teams and integrated campaigns.
 </li>
 <li>
 Strong presentation, reporting and client-management skills.
 </li>
 <li>
 Excellent written and verbal English.
 </li>
 <li>
 Arabic communication capability is highly desirable.
 </li>
 <li>
 Experience managing government, corporate, retail, hospitality, lifestyle or consumer-brand accounts would be advantageous.
 </li>
 </ul>
</div>

Social Media Manager

Jamjoom Pharma

<div>ROLE SUMMARY
The Senior Product Manager &ndash; Ophthalmology will play a critical role in driving Jamjoom Pharma's growth within the UAE healthcare market. The role is responsible for developing and executing strategic marketing plans, strengthening brand positioning, maximizing market penetration, and ensuring the successful commercialization of the ophthalmology portfolio. Working closely with cross-functional teams, healthcare professionals, key opinion leaders (KOLs), distributors, and healthcare authorities, the Product Manager will deliver impactful marketing initiatives, support successful product launches, and contribute to sustainable business growth.
RESPONSIBILITIES<ul><li>
Develops and executes annual brand plans aligned with the overall business strategy and commercial objectives.</li><li>
Demonstrates a thorough understanding of market research, business performance, customer insights, historical trends, competitive landscape, and unmet market needs.</li><li>
Identifies business opportunities and market challenges across both private and institutional/tender sectors and develops appropriate action plans.</li><li>
Tracks and analyses brand and competitor performance, market dynamics, and key growth drivers, recommending actions to maximize brand performance.</li><li>
Utilizes market analytics, business intelligence and available data sources to generate actionable insights and support strategic decision-making.</li><li>
Supports the implementation of marketing initiatives in accordance with approved brand plans and Jamjoom Pharma SOPs.</li><li>
Supports new product launches by developing launch plans, executing key initiatives, monitoring performance against predefined KPIs, and implementing corrective actions where needed.</li><li>
Develops sales forecasts and financial assumptions to support business planning and new business case evaluations.</li><li>
Monitors promotional budgets against actual spending and regularly reports budget utilization and ROI to the Marketing Manager.</li><li>
Develops promotional campaigns, sales tools, scientific materials and customer engagement programs to maximize field force effectiveness.</li><li>
Drives digital marketing initiatives, CRM programs and omnichannel customer engagement while monitoring performance through defined KPIs.</li><li>
Collaborates effectively with Sales, Medical, Market Access, Regulatory, Supply Chain, Finance and other cross-functional teams to achieve business objectives.</li><li>
Works closely with Supply Chain to support demand forecasting, product availability and inventory optimization.</li><li>
Identifies, develops and maintains strong relationships with Key Opinion Leaders (KOLs), healthcare professionals, pharmacy chains, key accounts and relevant healthcare stakeholders.</li><li>
Supports Medical Affairs in identifying local advocates and emerging speakers for scientific and educational programs.</li><li>
Supports Sales Force Excellence by delivering product training and providing regular market, competitor and product updates.</li><li>
Maintains a strong understanding of UAE healthcare regulations, compliance requirements and ethical promotional practices, ensuring all marketing activities comply with local regulations and Jamjoom Pharma SOPs.</li><li>
Anticipates market changes, identifies business opportunities and proposes appropriate mitigation and growth strategies.</li><li>
Demonstrates sound business judgment and makes data-driven recommendations to support commercial success.</li><li>
Effectively manages multiple priorities, projects and deadlines while maintaining a high standard of execution.</li><li>
Builds strong cross-functional relationships and collaborates effectively to deliver business goals.</li></ul>
QUALIFICATIONS<ul><li>
Education: Bachelor&rsquo;s degree in pharmacy is required.</li><li>
MBA or postgraduate qualification in Marketing is preferred.</li><li>
Minimum 10 years of experience working in the pharmaceutical industry, including at least 3-5 years in Brand Management.</li><li>
Experience in the Ophthalmology therapeutic area is highly preferred.</li><li>
Experience in branded generics and new product launches is considered an advantage.</li><li>
Strong understanding of the UAE healthcare system, pharmaceutical market, regulatory environment, institutional and private sectors.</li><li>
Experience working with business intelligence and market research databases (e.g., IQVIA)</li><li>
Strong medical and scientific knowledge.</li><li>
Good knowledge of digital marketing, CRM platforms, omnichannel engagement and marketing analytics.</li><li>
Experience in sales forecasting, promotional budget management and financial analysis.</li><li>
Proficiency in Microsoft Excel and PowerPoint.</li></ul>
KEY COMPETENCIES<ul><li>
Strategic Thinking &ndash; Ability to develop and execute effective brand strategies aligned with business objectives.</li><li>
Customer Focus &ndash; Strong understanding of customer needs and market dynamics to drive commercial success.</li><li>
Analytical &amp; Problem Solving &ndash; Ability to analyse complex data, identify trends and translate insights into actionable business plans.</li><li>
Relationship Building &ndash; Excellent interpersonal skills with the ability to establish and maintain long-term relationships with internal and external stakeholders.</li><li>
Stakeholder Management &ndash; Demonstrated ability to collaborate effectively with cross-functional teams including Sales, Medical, Regulatory, Supply Chain and Finance.</li><li>
Negotiation &amp; Influencing &ndash; Strong influencing skills with the ability to build consensus and drive execution.</li><li>
Project Management &ndash; Ability to manage multiple projects simultaneously while delivering high-quality results within agreed timelines.</li><li>
Communication &ndash; Excellent written, verbal and presentation skills in both English and Arabic.</li><li>
Ownership &amp; Accountability &ndash; Demonstrates initiative, accountability and a results-oriented mindset while working independently and collaboratively.</li></ul></div>

Senior Product Manager - Ophthalmology

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Reception Host is responsible for providing excellent support to all customers visiting Al Futtaim Motors. As the first point of contact, the host identifies and satisfies customer needs, ensuring a seamless experience from entry to exit. Success in this role is measured through customer satisfaction scores and effective management of customer complaints. Reporting to the Retail Service Manager, the host plays a crucial role in facilitating the customer journey, coordinating appointments, and promoting the brand's commitment to quality service.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 General
 
 
 <ul>
 <li>
 Ensure customers receive the world's warmest welcome upon entering the branch to guarantee a 100% performance score.
 </li>
 <li>
 Establish the reason for customer visits and direct them to the appropriate department to ensure their needs are met and maintain a 100% score in performance indicators.
 </li>
 <li>
 Direct customers with appointments to the correct Service Advisor, ensuring a smooth transition and professional service.
 </li>
 <li>
 Ensure all customers receive a warm send off upon exiting the branch to make them feel acknowledged and cared for.
 </li>
 <li>
 Raise customer complaints and escalate them to the Reception Manager promptly to ensure complete solutions.
 </li>
 <li>
 Answer incoming phone calls, and schedule or reschedule appointments by coordinating with the Customer Engagement Contact Centre.
 </li>
 <li>
 Assist in the facilitation of the complete customer journey and manage health and safety issues.
 </li>
 <li>
 Filter and manage the complaint cycle, and follow up on no-shows.
 </li>
 <li>
 Manage electronic Vehicle Health Checks (eVHC) effectively.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to handle customer complaints and resolve issues effectively.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Experience in appointment scheduling and customer service coordination.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School Diploma.
 </li>
 <li>
 2-3 years of experience in customer service.
 </li>
 <li>
 Strong skills in planning and organizing.
 </li>
 <li>
 Proficiency in customer interaction and management.
 </li>
 </ul>
</div>

Emiratization | Receptionist | Toyota/Lexus | Al-Futtaim Automotive

eon Dental

<div>Who are we? 
Eon Dental is a high-impact medical devices &amp; tech company growing at neck breaking speed. We are a team of over ~500 colleagues dedicated to making Eon Dental a leading global player in the clear aligner and dental services industry.
Eon Dental aims to deliver value to dentists and orthodontists worldwide by offering a superior quality product, dynamic pricing, treatment schemes as well as after-sales service and assistance.
Software and innovation are involved in all aspects of our product lifecycle; beginning from an engaging experience on the frontend applications that serves customers and dentists to robust backend solutions for process management and automation.
Our excitement about the vision and mission of the company has enabled us to foster a great culture and an exciting work environment that is based on building synergies and our team&rsquo;s exceptional talent to make our customers&rsquo; experience outstanding. 
Your Impact 
The Product Specialist is based in Dubai, United Arab Emirates, reports directly to the Regional Sales Manager, and will be responsible for driving the adoption of Eon Aligners and fostering relationships with key customers across the UAE by establishing and nurturing relationships with dentists, orthodontists, and dental clinics. This role requires in-depth product knowledge, effective communication, and a commitment to providing exceptional customer support to drive business growth.
What You'll Do<ul><li>
Acquire and maintain comprehensive knowledge of Eon Aligners, including product features, clinical applications, and treatment workflows.</li><li>
Identify, approach, and onboard new dental clinics and orthodontists within the assigned territory.</li><li>
Build, develop, and maintain strong relationships with dentists, orthodontists, and clinic teams.</li><li>
Conduct regular field visits to existing and prospective customers to understand their needs and strengthen engagement.</li><li>
Activate existing accounts by increasing doctor engagement and encouraging consistent aligner case submissions.</li><li>
Present and demonstrate Eon Aligners, highlighting their clinical and patient benefits.</li><li>
Deliver product training and educational sessions to doctors and clinic staff.</li><li>
Provide continuous customer support and respond promptly to product-related inquiries.</li><li>
Develop and execute territory plans to maximize customer coverage and business growth.</li><li>
Monitor competitor activities, market trends, and customer feedback to identify commercial opportunities.</li><li>
Maintain accurate records of customer interactions, sales activities, and pipeline updates using CRM and sales systems.</li><li>
Prepare regular sales and territory performance reports.</li><li>
Work closely with the distributor and internal cross-functional teams to ensure excellent customer service and business execution.</li><li>
Support account receivable follow-up and collection activities when required.</li><li>
Act as the primary liaison between customers and the company, ensuring customer concerns are addressed promptly.</li><li>
Adhere to company quality standards, safety procedures, and local regulations.</li><li>
Perform other job-related duties as assigned by the line manager.</li></ul> 
What To Bring<ul><li>
Bachelor's degree, preferably in Dentistry, Pharmacy, or Life Science/Healthcare.</li><li>
2&ndash;5 years of experience as a Product Specialist, Medical Representative, or similar field sales role with a proven sales record.</li><li>
Must be based in the UAE and willing to travel across the assigned territory.</li><li>
Experience in promoting products to dentists and orthodontists is preferred.</li><li>
Ability to work on MS Office Suite, CRM, and sales systems.</li><li>
Enthusiastic with strong interpersonal, communication (written/oral), and collaboration skills.</li><li>
Industry background in the life sciences, medical devices, or healthcare industry (Dental/Clear Aligner experience is an advantage).</li></ul> 
What We Offer<ul><li>
Great culture and growth opportunity</li><li>
The chance to personally impact Eon&rsquo;s customer experience</li><li>
Push your boundaries working with highly motivated and cross-functional teams</li></ul>
Interested?
Then apply for this position by clicking on the apply button. All applicants must send an updated CV in English.</div>

Product Specialist - UAE

Aldar Academies

<div>Rugby School Dubai is seeking a warm, professional and highly organised bilingual Receptionist &amp; Parent Relations Executive to provide an exceptional front-of-house experience and support positive relationships between the school and its parent community.
As part of Aldar Education, Rugby School Dubai will open in August 2026 as a premium, purpose-driven school combining British heritage with a forward-thinking approach.
Based at the school&rsquo;s main reception and working closely with the Parent Relations Manager, the successful candidate will be a key point of contact for parents, visitors, students and staff. The role will support the effective management of parent enquiries, communications, events and feedback, while ensuring every interaction reflects the high standards and values of Rugby School Dubai.
Fluency in spoken and written Arabic and English is mandatory for this position.</div>
 <div>Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree, diploma or equivalent qualification.
</li></ul>Minimum Experience
<ul><li>A minimum of two years&rsquo; experience in a reception, customer service, parent relations or administrative role.
</li><li>Experience in a school, hospitality or premium customer service environment is desirable.
</li><li>Experience supporting parents, customers or members of the public in a high-volume environment would be advantageous.
</li></ul>Job-Specific Knowledge and Skills
<ul><li>Fluency in spoken and written Arabic and English is mandatory.
</li><li>Excellent interpersonal and customer service skills.
</li><li>Warm, professional and confident communication style.
</li><li>Ability to translate or clearly communicate routine information between Arabic-speaking parents and English-speaking colleagues.
</li><li>Ability to handle sensitive enquiries and challenging conversations calmly and professionally.
</li><li>Strong organisational skills and attention to detail.
</li><li>Ability to manage multiple enquiries and priorities in a busy school environment.
</li><li>Proactive and solutions-focused approach.
</li><li>High level of discretion and understanding of confidentiality.
</li><li>Good working knowledge of Microsoft Office and administrative systems.
</li><li>Ability to build effective working relationships with parents, colleagues and external stakeholders.
</li><li>Commitment to safeguarding and promoting the welfare of children and young people.
</li></ul>What We Offer
Aldar Education is a family of world-class, child-centred and innovative schools based in the UAE. We educate over 38,000 students across our group of owned and managed schools, and as we grow, so does our need for highly skilled, inspirational and dedicated employees.
We offer an attractive remuneration package. Our future-focused learning model includes both students and staff, and we therefore place particular emphasis on professional development, coaching and training.
This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer committed to creating a diverse and inclusive working environment. We are dedicated to our national development strategy and encourage UAE Nationals to apply.
Rugby School Dubai and Aldar Education are fully committed to safeguarding and promoting the welfare of children and young people. All employees are expected to uphold the highest standards of safeguarding, child protection and professional conduct and to actively contribute to a culture in which every student feels safe, respected and protected. All appointments are subject to rigorous safer recruitment procedures, including satisfactory references, identity and qualification checks, employment history verification, police clearance and any other safeguarding checks required by the school, Aldar Education and the relevant regulatory authorities.</div>
 <div>Front-of-House and Reception
<ul><li>Provide a welcoming, professional and efficient reception service for parents, visitors, students and staff.
</li><li>Act as the first point of contact for incoming telephone calls, emails and in-person enquiries in both Arabic and English.
</li><li>Ensure enquiries are handled efficiently or directed to the appropriate individual or department.
</li><li>Maintain a high standard of presentation across the reception and parent-facing areas of the school.
</li><li>Manage visitor registration, access procedures and identification checks in line with safeguarding and security requirements.
</li><li>Coordinate visitor appointments and notify relevant staff promptly upon arrival.
</li><li>Maintain accurate visitor, contractor and appointment records.
</li><li>Ensure all front-of-house interactions reflect the values, standards and premium service expectations of Rugby School Dubai.
</li></ul>Parent Relations Support
<ul><li>Support the Parent Relations Manager in building and maintaining positive relationships with the school&rsquo;s parent community.
</li><li>Respond to routine parent enquiries promptly and sensitively in Arabic and English, escalating complex or sensitive matters as appropriate.
</li><li>Provide clear and accurate information to Arabic-speaking and English-speaking families.
</li><li>Support communication between Arabic-speaking parents and relevant academic or operational teams when required.
</li><li>Maintain accurate records of parent enquiries, feedback, concerns and complaints, ensuring actions are tracked through to completion.
</li><li>Follow up with relevant departments to ensure parents receive timely and accurate responses.
</li><li>Support the implementation of parent engagement initiatives across the school.
</li><li>Assist with preparing and distributing parent communications, notices, updates and invitations in Arabic and English where required.
</li><li>Help identify recurring parent concerns or service issues and raise these with the Parent Relations Manager.
</li><li>Handle confidential and sensitive information with discretion and professionalism.
</li></ul>Parent Experience
<ul><li>Help deliver a consistent, responsive and positive experience for all parents throughout their interactions with the school.
</li><li>Provide parents with accurate information regarding school procedures, key dates, events and appropriate points of contact.
</li><li>Support new families as they join the school, helping them understand school processes and access the appropriate support.
</li><li>Assist with parent orientations, welcome events, information sessions and community engagement activities.
</li><li>Support the collection of parent feedback through surveys, meetings and informal engagement.
</li><li>Work with relevant teams to ensure parent-facing information remains accurate, accessible and up to date.
</li></ul>Events and School Community
<ul><li>Support the Parent Relations Manager with the coordination and delivery of parent events, workshops, coffee mornings, tours and community activities.
</li><li>Assist with event invitations, attendance lists, registration, room preparation and parent communications.
</li><li>Provide bilingual front-of-house and parent support during school events and key activities.
</li><li>Build positive working relationships with parent representatives and members of the wider school community.
</li></ul>Administration and Coordination
<ul><li>Maintain accurate parent relations trackers, enquiry logs, contact records and follow-up actions.
</li><li>Coordinate meetings and appointments for the Parent Relations Manager where required.
</li><li>Prepare correspondence, reports and supporting documents relating to parent engagement.
</li><li>Liaise with Admissions, Academic, Operations, Finance, Marketing and other departments to resolve parent enquiries efficiently.
</li><li>Support the maintenance of accurate parent contact information and communication records.
</li><li>Undertake general administrative duties required to support the reception and Parent Relations function.
</li></ul>Safeguarding and Confidentiality
<ul><li>Follow all school safeguarding, visitor management and student collection procedures.
</li><li>Remain alert to safeguarding concerns and report any concerns immediately through the appropriate school channels.
</li><li>Maintain strict confidentiality regarding students, families, employees and school matters.
</li><li>Ensure information is handled in accordance with Aldar Education policies and applicable data protection requirements.</li></ul></div>

Receptionist & Parent Relations Executive - Rugby School Dubai

Aldar Education

<div>
 
 Job Description
 
 
 
 Rugby School Dubai is seeking a warm, professional and highly organised bilingual Receptionist &amp; Parent Relations Executive to provide an exceptional front-of-house experience and support positive relationships between the school and its parent community.
 
 
 As part of Aldar Education, Rugby School Dubai will open in August 2026 as a premium, purpose-driven school combining British heritage with a forward-thinking approach.
 
 
 Based at the school&rsquo;s main reception and working closely with the Parent Relations Manager, the successful candidate will be a key point of contact for parents, visitors, students and staff. The role will support the effective management of parent enquiries, communications, events and feedback, while ensuring every interaction reflects the high standards and values of Rugby School Dubai.
 
 
 Fluency in spoken and written Arabic and English is mandatory for this position.
 
 
 
 Responsibilities
 
 
 
 
 Front-of-House and Reception
 
 
 
 <ul>
 <li>
 Provide a welcoming, professional and efficient reception service for parents, visitors, students and staff.
 </li>
 <li>
 Act as the first point of contact for incoming telephone calls, emails and in-person enquiries in both Arabic and English.
 </li>
 <li>
 Ensure enquiries are handled efficiently or directed to the appropriate individual or department.
 </li>
 <li>
 Maintain a high standard of presentation across the reception and parent-facing areas of the school.
 </li>
 <li>
 Manage visitor registration, access procedures and identification checks in line with safeguarding and security requirements.
 </li>
 <li>
 Coordinate visitor appointments and notify relevant staff promptly upon arrival.
 </li>
 <li>
 Maintain accurate visitor, contractor and appointment records.
 </li>
 <li>
 Ensure all front-of-house interactions reflect the values, standards and premium service expectations of Rugby School Dubai.
 
 
 
 </li>
 </ul>
 
 Parent Relations Support
 
 
 
 <ul>
 <li>
 Support the Parent Relations Manager in building and maintaining positive relationships with the school&rsquo;s parent community.
 </li>
 <li>
 Respond to routine parent enquiries promptly and sensitively in Arabic and English, escalating complex or sensitive matters as appropriate.
 </li>
 <li>
 Provide clear and accurate information to Arabic-speaking and English-speaking families.
 </li>
 <li>
 Support communication between Arabic-speaking parents and relevant academic or operational teams when required.
 </li>
 <li>
 Maintain accurate records of parent enquiries, feedback, concerns and complaints, ensuring actions are tracked through to completion.
 </li>
 <li>
 Follow up with relevant departments to ensure parents receive timely and accurate responses.
 </li>
 <li>
 Support the implementation of parent engagement initiatives across the school.
 </li>
 <li>
 Assist with preparing and distributing parent communications, notices, updates and invitations in Arabic and English where required.
 </li>
 <li>
 Help identify recurring parent concerns or service issues and raise these with the Parent Relations Manager.
 </li>
 <li>
 Handle confidential and sensitive information with discretion and professionalism.
 
 
 
 </li>
 </ul>
 
 Parent Experience
 
 
 
 <ul>
 <li>
 Help deliver a consistent, responsive and positive experience for all parents throughout their interactions with the school.
 </li>
 <li>
 Provide parents with accurate information regarding school procedures, key dates, events and appropriate points of contact.
 </li>
 <li>
 Support new families as they join the school, helping them understand school processes and access the appropriate support.
 </li>
 <li>
 Assist with parent orientations, welcome events, information sessions and community engagement activities.
 </li>
 <li>
 Support the collection of parent feedback through surveys, meetings and informal engagement.
 </li>
 <li>
 Work with relevant teams to ensure parent-facing information remains accurate, accessible and up to date.
 
 
 
 </li>
 </ul>
 
 Events and School Community
 
 
 
 <ul>
 <li>
 Support the Parent Relations Manager with the coordination and delivery of parent events, workshops, coffee mornings, tours and community activities.
 </li>
 <li>
 Assist with event invitations, attendance lists, registration, room preparation and parent communications.
 </li>
 <li>
 Provide bilingual front-of-house and parent support during school events and key activities.
 </li>
 <li>
 Build positive working relationships with parent representatives and members of the wider school community.
 
 
 
 </li>
 </ul>
 
 Administration and Coordination
 
 
 
 <ul>
 <li>
 Maintain accurate parent relations trackers, enquiry logs, contact records and follow-up actions.
 </li>
 <li>
 Coordinate meetings and appointments for the Parent Relations Manager where required.
 </li>
 <li>
 Prepare correspondence, reports and supporting documents relating to parent engagement.
 </li>
 <li>
 Liaise with Admissions, Academic, Operations, Finance, Marketing and other departments to resolve parent enquiries efficiently.
 </li>
 <li>
 Support the maintenance of accurate parent contact information and communication records.
 </li>
 <li>
 Undertake general administrative duties required to support the reception and Parent Relations function.
 
 
 
 </li>
 </ul>
 
 Safeguarding and Confidentiality
 
 
 
 <ul>
 <li>
 Follow all school safeguarding, visitor management and student collection procedures.
 </li>
 <li>
 Remain alert to safeguarding concerns and report any concerns immediately through the appropriate school channels.
 </li>
 <li>
 Maintain strict confidentiality regarding students, families, employees and school matters.
 </li>
 <li>
 Ensure information is handled in accordance with Aldar Education policies and applicable data protection requirements.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, diploma or equivalent qualification.
 
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 A minimum of two years&rsquo; experience in a reception, customer service, parent relations or administrative role.
 </li>
 <li>
 Experience in a school, hospitality or premium customer service environment is desirable.
 </li>
 <li>
 Experience supporting parents, customers or members of the public in a high-volume environment would be advantageous.
 
 
 
 </li>
 </ul>
 
 Job-Specific Knowledge And Skills
 
 
 
 <ul>
 <li>
 Fluency in spoken and written Arabic and English is mandatory.
 </li>
 <li>
 Excellent interpersonal and customer service skills.
 </li>
 <li>
 Warm, professional and confident communication style.
 </li>
 <li>
 Ability to translate or clearly communicate routine information between Arabic-speaking parents and English-speaking colleagues.
 </li>
 <li>
 Ability to handle sensitive enquiries and challenging conversations calmly and professionally.
 </li>
 <li>
 Strong organisational skills and attention to detail.
 </li>
 <li>
 Ability to manage multiple enquiries and priorities in a busy school environment.
 </li>
 <li>
 Proactive and solutions-focused approach.
 </li>
 <li>
 High level of discretion and understanding of confidentiality.
 </li>
 <li>
 Good working knowledge of Microsoft Office and administrative systems.
 </li>
 <li>
 Ability to build effective working relationships with parents, colleagues and external stakeholders.
 </li>
 <li>
 Commitment to safeguarding and promoting the welfare of children and young people.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Aldar Education is a family of world-class, child-centred and innovative schools based in the UAE. We educate over 38,000 students across our group of owned and managed schools, and as we grow, so does our need for highly skilled, inspirational and dedicated employees.
 
 
 We offer an attractive remuneration package. Our future-focused learning model includes both students and staff, and we therefore place particular emphasis on professional development, coaching and training.
 
 
 This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer committed to creating a diverse and inclusive working environment. We are dedicated to our national development strategy and encourage UAE Nationals to apply.
 
 
 
 Rugby School Dubai and Aldar Education are fully committed to safeguarding and promoting the welfare of children and young people. All employees are expected to uphold the highest standards of safeguarding, child protection and professional conduct and to actively contribute to a culture in which every student feels safe, respected and protected. All appointments are subject to rigorous safer recruitment procedures, including satisfactory references, identity and qualification checks, employment history verification, police clearance and any other safeguarding checks required by the school, Aldar Education and the relevant regulatory authorities.
 
</div>

Explore 366+ Customer engagement manager in Dubai this August. Find roles across top companies and apply now to boost your career.

366 customer engagement manager jobs In Dubai

Customer Engagement & CRM Executive

Social Media Manager

Senior Product Manager - Ophthalmology

Emiratization | Receptionist | Toyota/Lexus | Al-Futtaim Automotive

Product Specialist - UAE

Receptionist & Parent Relations Executive - Rugby School Dubai

Receptionist & Parent Relations Executive - Rugby School Dubai