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customer engagement manager

Louzan Group

Job Summary:As a CRM and Loyalty Program Manager, you will be responsible for leading the development and execution of customer relationship management strategies and loyalty initiatives across our luxury fashion and hospitality portfolio. In this role you will drive customer acquisition, retention, engagement, and lifetime value through data-driven insights, personalized experiences, and premium loyalty programs aligned with the brand&rsquo;s luxury positioning.Job Responsibilities:CRM Strategy &amp; Customer Lifecycle Management<ul><li>Develop and implement CRM strategies to enhance customer acquisition, retention, and lifetime value.</li><li>Design customer lifecycle journeys across fashion retail and hospitality touchpoints.</li><li>Build segmentation strategies based on behavior, purchase history, and customer preferences.</li><li>Drive personalized communication strategies across email, SMS, WhatsApp, and digital platforms.</li><li>Ensure a seamless omnichannel customer experience across stores, e-commerce, and hospitality outlets.</li></ul>Loyalty Program Development &amp; Management<ul><li>Design, launch, and manage tiered loyalty programs aligned with luxury brand standards.</li><li>Develop reward structures, VIP benefits, experiential incentives, and exclusive member privileges.</li><li>Monitor program performance including member acquisition, engagement, redemption rates, and ROI.</li><li>Continuously optimize loyalty offerings to increase repeat purchases and cross-category engagement.</li><li>Collaborate with retail and hospitality teams to integrate loyalty benefits across both sectors.</li></ul>Data Analytics &amp; Insights<ul><li>Analyze customer data to identify trends, buying patterns, churn risks, and upsell opportunities.</li><li>Develop dashboards and performance reports for senior management.</li><li>Track KPIs including CLV (Customer Lifetime Value), retention rate, repeat purchase rate, and campaign performance.</li><li>Ensure data accuracy, compliance, and governance in CRM systems.</li></ul>Campaign Management &amp; Personalization<ul><li>Plan and execute targeted CRM campaigns including product launches, private sales, events, and hospitality experiences.</li><li>Implement automated workflows and triggered communications (birthday, anniversary, reactivation, VIP invites).</li><li>Work closely with creative and digital teams to ensure brand-aligned communication.</li></ul>Technology &amp; Systems Management<ul><li>Manage CRM platforms and loyalty management systems.</li><li>Coordinate with IT and external vendors for system enhancements and integrations.</li><li>Ensure CRM integration with POS, e-commerce, and reservation systems.</li><li>Maintain compliance with data protection regulations.</li></ul>Cross-Functional Collaboration<ul><li>Partner with retail store managers and hospitality teams to enhance member experience at physical touchpoints.</li><li>Train store and front-office teams on loyalty program benefits and customer engagement best practices.</li><li>Align CRM initiatives with overall marketing campaigns and brand strategy.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field (MBA preferred).</li><li>8 &ndash; 10 years of experience in CRM, loyalty programs, or customer marketing within luxury retail, fashion, or hospitality.</li></ul>Knowledge &amp; Skills:<ul><li>Strong experience with CRM platforms (e.g., Salesforce, SAP CRM, HubSpot, or similar).</li><li>Experience designing premium/VIP loyalty programs.</li><li>Strong analytical skills with ability to interpret customer data and translate into strategy.</li><li>Strategic thinking with strong execution capability.</li><li>Data-driven decision making.</li><li>Strong understanding of luxury consumer behavior.</li><li>Exceptional stakeholder management skills.</li><li>Detail-oriented with strong organizational skills.</li><li>Customer-first mindset with brand sensitivity.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Where are you currently located?</li><li>What is your current monthly salary in AED?</li><li>What is your expected monthly salary in AED?</li><li>What is your notice period in days?</li></ul>

CRM & Loyalty Program Manager

MultiBank Group

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. 
Role Overview:
We are seeking a strategic and data-driven CRM Engagement Manager to lead client lifecycle marketing initiatives across global markets.
This role will be responsible for designing, implementing, and optimizing CRM strategies that enhance client acquisition, engagement, retention, and lifetime value across FX, CFD, and Crypto products. The ideal candidate combines strong analytical capabilities with creative communication skills and hands-on CRM platform expertise within a fast-paced financial trading environment. 
Key Responsibilities:
CRM Strategy &amp; Lifecycle Management<ul><li>
Develop and execute a comprehensive CRM strategy aligned with business growth objectives.</li><li>
Design and manage end-to-end lifecycle campaigns including onboarding, activation, retention, reactivation, and upsell initiatives.</li><li>
Segment audiences effectively to deliver personalized and behavior-driven communications.</li><li>
Optimize client journeys to increase engagement and trading activity.</li></ul>
Campaign Management &amp; Automation<ul><li>
Create and manage multi-channel CRM campaigns across Email, SMS, Push Notifications, and In-App messaging.</li><li>
Build automated workflows and triggers based on user behavior and trading activity.</li><li>
Conduct A/B testing to improve open rates, CTRs, and conversion performance.</li><li>
Ensure timely execution of global and regional campaigns.</li></ul>
Analytics &amp; Performance Optimization<ul><li>
Track and analyze key KPIs including open rates, CTR, activation rates, churn rates, and client lifetime value.</li><li>
Generate performance reports and actionable insights for senior management.</li><li>
Continuously optimize messaging, segmentation, and automation flows to improve ROI.</li><li>
Collaborate with data teams to leverage behavioral insights and predictive analytics.</li></ul>
Content &amp; Personalization<ul><li>
Develop compelling, compliant, and performance-driven CRM content tailored to different client segments.</li><li>
Ensure messaging aligns with brand guidelines and regulatory requirements across jurisdictions.</li><li>
Implement personalization strategies based on trading behavior, demographics, and engagement patterns.</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with Performance Marketing, Sales, Product, Compliance, and Regional teams.</li><li>
Support product launches and promotional campaigns through targeted CRM initiatives.</li><li>
Ensure seamless integration between CRM systems and trading platforms.</li></ul> 
Qualifications &amp; Requirements:
Education
Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.
Experience<ul><li>
Minimum 4+ years of experience in CRM, lifecycle marketing, or customer engagement.</li><li>
Experience within Forex, CFD, Crypto, or financial services is highly preferred.</li><li>
Proven track record of driving client retention and revenue growth through CRM strategies.</li></ul>
Technical &amp; Analytical Skills<ul><li>
Hands-on experience with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Braze, or similar).</li><li>
Strong understanding of customer segmentation, automation workflows, and personalization strategies.</li><li>
Proficiency in analytics tools (GA4, CRM analytics dashboards, or BI tools).</li><li>
Experience working with large datasets and performance tracking frameworks.</li></ul>
Communication &amp; Execution<ul><li>
Strong copywriting and content optimization skills.</li><li>
Ability to translate data insights into targeted engagement campaigns.</li><li>
Strong project management skills with the ability to handle multiple campaigns simultaneously.</li></ul>
Personal Attributes<ul><li>
Data-driven, detail-oriented, and results-focused.</li><li>
Creative thinker with strong problem-solving abilities.</li><li>
Collaborative team player comfortable working in a fast-paced, international environment.</li><li>
Highly organized with strong time-management skills.</li></ul> 
Why Join Us?<ul><li>
Work with an industry-leading global financial institution.</li><li>
Competitive salary and comprehensive employee benefits.</li><li>
Opportunities for professional growth and career advancement.</li><li>
Collaborative, inclusive, and dynamic work environment.</li><li>
Commitment to innovation, client engagement excellence, and performance-driven success.</li></ul>
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide.
Our mission is to provide exceptional products and services to our clients &mdash; and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole.
As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators.
Positions available across our 25+ global offices &mdash; Dubai, Hong Kong, Singapore, London, Sydney, and more. Learn more: www.multibankgroup.com
MultiBank Group is an equal opportunity employer committed to diversity and inclusion. By submitting your application, you agree that your personal data will be processed in accordance with our Privacy Policy.</div>

CRM Engagement Manager

Persian Horizon - FZCO

About the RoleElaris Beauty Salon, part of Persian Horizon Holding, is hiring a senior-level Loyalty &amp; Retention Leader to design, build, and scale a complete customer loyalty ecosystem from scratch.This is a high-impact revenue role. Your mission is to significantly increase repeat bookings, referral rates, customer lifetime value, and retention performance across our luxury salon operations.We are looking for someone who has successfully built and executed loyalty programs in beauty salons in Dubai.Core Objective<ul><li>Build a structured loyalty and retention system from zero</li><li>Increase repeat booking rate</li><li>Develop referral programs</li><li>Design high-conversion re-engagement campaigns</li><li>Improve customer lifetime value</li></ul>Performance and measurable results are the priority.Key Responsibilities<ul><li>Design and implement a complete loyalty program strategy</li><li>Create tiered membership or reward structures</li><li>Develop referral and incentive programs</li><li>Build reactivation campaigns for inactive clients</li><li>Implement upsell and cross-sell journeys</li><li>Integrate loyalty structure with Fresha and CRM systems</li><li>Work with internal tech team to develop required systems</li><li>Track KPIs: retention rate, repeat rate, referral rate, LTV</li><li>Build and lead a retention team if needed</li><li>Continuously optimize performance based on data</li></ul>Mandatory Requirements (Strict)<ul><li>Minimum 4 years of direct, hands-on experience building loyalty programs in beauty salons in Dubai</li><li>Proven record of increasing retention and repeat booking metrics</li><li>Experience designing referral systems and reward-based campaigns</li><li>Deep understanding of salon client behavior in Dubai</li><li>Strong analytical and KPI-driven mindset</li><li>Experience working with CRM systems and booking platforms</li><li>Leadership capability and ability to build systems from scratch</li></ul>If you have not directly built and managed loyalty programs for beauty salons in Dubai, please do not apply.Applications without proven salon loyalty experience will not be reviewed.Ideal Candidate Profile<ul><li>Strategic thinker with strong execution capability</li><li>Revenue-focused, not just marketing-focused</li><li>Experienced in luxury customer segmentation</li><li>Comfortable leading initiatives and building teams</li><li>Data-driven decision maker</li><li>Strong communication and leadership skills</li></ul>What We Offer<ul><li>Full authority to build the loyalty ecosystem</li><li>Strong internal tech and CRM support</li><li>Financial backing for implementation</li><li>Performance-driven compensation structure</li><li>Executive-level impact within a growing luxury group</li></ul>Job Type: Full-timePay: From AED10,000.00 per month

Head of Customer Loyalty & Retention

Banke International Properties

<div>
 
 
 About Banke International Properties
 
 
 
 Banke International Properties is a leading real estate brokerage in Dubai specializing in residential, commercial, and investment advisory services. With strong market presence and strategic developer partnerships, we provide clients with data-driven property solutions and exceptional advisory services.
 
 
 
 
 
 We are expanding our Commercial Division and looking for a confident and persuasive
 
 Client Engagement Specialist
 
 to connect with business owners, investors, and corporate tenants across Dubai&rsquo;s commercial property market.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Client Engagement Specialist is responsible for initiating high-quality conversations with potential clients and identifying commercial property requirements across offices, retail, and warehouses. You will be the first point of contact representing the Banke brand and play a key role in generating qualified opportunities for our commercial brokers.
 
 
 This role requires excellent communication skills, strong business awareness, and the ability to build trust quickly with decision-makers.
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years experience in telesales, client relations, or real estate support roles (B2B preferred)
 </li>
 <li>
 Excellent English communication skills (Arabic or other languages is a plus)
 </li>
 <li>
 Confident speaking with business owners and professionals
 </li>
 <li>
 Strong persuasion and objection-handling ability
 </li>
 <li>
 Comfortable working with targets and KPIs
 </li>
 <li>
 Organized, proactive, and detail-oriented
 </li>
 <li>
 CRM experience is an advantage
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Fixed salary + performance incentives
 </li>
 <li>
 Career growth into property consulting roles
 </li>
 <li>
 Professional training in Dubai&rsquo;s commercial real estate market
 </li>
 <li>
 Dynamic and supportive team environment
 </li>
 <li>
 Exposure to corporate and investment clients
 </li>
 </ul>
 
 
</div>

Customer Engagement Executive

Abbott

<div>About Abbott<div><div><div><div>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology. 
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li> Career development with an international company where you can grow the career you dream of .</li><li> A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li> A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul> 
EMEA Demand Manager
This position works out of our UAE location in the Abbott Rapid Diagnostics Division
About Abbott Rapid Diagnostics Division
We are the world leader in Rapid Diagnostics at the point of care. Working with us, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges, while experiencing a myriad of cultures, geographies,
and technologies.</div></div></div></div>
EMEA Reporting<ul><li>
Tracking of EMEA KPI&rsquo;s</li><li>
Tracking and reporting on S&amp;OP actions</li><li>
Creating monthly commercial review PowerPoints</li><li>
Support in business reviews and adhoc analysis</li><li>
Cross functional support on Commercial Execution projects on a adhoc basis</li></ul>
Demand forecast creation and tracking<ul><li>
Develop country/regional sales forecast by SKU (rolling 12 then 24 months) leveraging simulation / modelling tools</li><li>
Forecast Accuracy &amp; Obsolescence KPI measures</li><li>
Include and/or develop demand for Product Lifecycle management (NPI, phase outs). Link point with hand off of new product forecasting to region / countries</li><li>
Key interface point with demand generation managers in country and sales /marketing</li><li>
Working with country demand generation managers to turn demand plan into sales execution plan</li></ul>
Considerations into demand development<ul><li>
Updated assumption drivers (new SKU, discontinuations, supply constraints, marketing assumptions)</li><li>
Ensure regional volume and financial forecast integration. Key link point with region finance to ensure financial integration / one set of numbers, ensuring alignment to Financial LBEs and ensuring one set of numbers</li><li>
Seasonal Demand Trending - Statistical projections/analysis + Facilitation</li><li>
Monitor country/regional demographics, epidemiology, KOLs, and other sources of information to inform demand planning</li><li>
Seasonal/Trend/Cycle Forecast - Reviews statistical trending and introduces intelligence on latest market/product specific data. Rolling statistical forecast created/updated from the field input, 100% of SKUs (12 then 24 months)</li><li>
Monitoring country and regional demographics, epidemiology, KOLs, and other sources of information for proper demand development.</li></ul>
Demand Process Leadership<ul><li>
Lead and prepare the regional then BU Demand Consensus and S&amp;OP Review Meeting - align to a one number forecast, identify elevations, gaps and plans.</li><li>
Issue the S&amp;OP Country/Regional Demand Review Packs.</li><li>
Tracking of gap closing action items vs financial goal and expansion benchmarks. Creating a knowledge library of actions / gap closing activities that drive sales lifts</li><li>
Develop and implement inter-company planning process improvements as needed</li><li>
Oversee the forecasting process - actions, tasks, reports, rollup</li><li>
Demand Scenario (high/low/opportunity/risk) options sent to Supply for response</li><li>
Demand management KPIs reviewed (Forecast accuracy, bias) - root cause identified and mitigated for out of tolerance.</li><li>
Consolidate Regional Forecast File and upload into relevant repositories</li><li>
Commercial Backward looking MBR including forecast accuracy and bias tracking and improvement</li><li>
Order catalogue management with some focus on SKU Rationalization opportunities.</li><li>
Role in standardization and sharing of best practices across regions and global community of practice reporting to the Global Demand Manager</li><li>
Education role for country personnel who build out forecasts and broader demand management principles</li><li>
Document and build baseline of &ldquo;levers&rdquo; and documented assumption-based forecasting</li><li>
Leading the discussions on&rdquo; what has changed&rdquo; versus prior month, and assessing any changes in assumptions</li><li>
Build out reward program for individuals / countries</li><li>
Develop and lead formal change management plan to build a sustainable process</li></ul>
Goals and Objectives<ul><li>
Ensure that the BU utilizes and has access to one set of sales and revenue forecasts (forecasted sales, financial revenue conversion, LBE and supply/replenishment signal)</li><li>
Contribute to Region BU strategy and business planning</li><li>
Track and improve forecast accuracy by SKU by location</li><li>
Track and improve forecast bias</li></ul>
Required Qualifications<ul><li>Relevant experience in the region preferably from medical devices/ Diagnostics industry</li><li>Able to navigate in a cross functional environment</li><li>Ability to anticipate risks and develop mitigation plan</li><li>Solution oriented, organized with good attention to details</li><li>Excellent communication skills</li></ul>
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at http://www.facebook.com/Abbott and on Twitter @AbbottNews.</div>

EMEA Demand Manager

Major Development

Description:This is a full-time position based in Dubai for a Relationship Manager. The role entails establishing and nurturing client relationships, identifying new sales opportunities, formulating marketing strategies, and providing exceptional customer service. The Manager will collaborate with senior management to ensure the company aligns with client requirements and will be accountable for achieving sales targets. The position requires a proactive approach to client engagement and strategic planning for sustained business growth.Qualifications:<ul><li>Bachelor's degree (preferred)</li><li>2-5 years of real estate development sales experience</li><li>Proven track record in meeting/exceeding sales targets</li><li>Strong grasp of marketing, sales, and customer service</li><li>Proficient in Microsoft Office and CRM software</li><li>Mandatory experience with a real estate developer</li><li>Responsibilities:</li><li>Dubai Real Estate sales experience (1-2 years mandatory)</li><li>Build and maintain a global broker network</li><li>Achieve sales targets, meeting client needs</li><li>Oversee document preparation and deal closings</li><li>Act as an intermediary, monitor the property market</li><li>Attend industry events for networking</li><li>Organize broker events and provide training</li><li>Manage sales and post-sale customer service</li><li>Plan and execute sales strategies and client engagement</li><li>Achieve sales targets, acquire new clients</li><li>Maintain client data, assist buyers, resolve queries</li></ul>Compensation:<ul><li>Competitive salary, aligned with experience and expertise.</li><li>Performance-based bonuses.</li><li>Opportunities for career progression and professional enrichment within our growing team.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthApplication Question(s):<ul><li>Which languages do you speak?</li><li>How soon can you join?</li><li>What's your nationality?</li></ul>Experience:<ul><li>real estate: 4 years (Required)</li></ul>

Relationship Manager (Real Estate Developer)

Laith Al Obaidi Motors

<div>
 
 Job Opening: Senior Marketing Manager (Arabic Speaker) &ndash; Laith Al Obaidi Group
 
 
 Location: [Dubai/UAE]
 
 
 Industry: Automotive / Cars Trading
 
 
 Position Type: Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 To plan, coordinate, and execute marketing activities that strengthen the company&rsquo;s automotive brand presence, drive sales leads, and enhance customer engagement across digital and traditional platforms.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Marketing Strategy &amp; Planning
 
 
 <ul>
 <li>
 Support in developing and implementing annual marketing plans aligned with sales objectives.
 </li>
 <li>
 Conduct market research, competitor analysis, and trend tracking to identify opportunities.
 </li>
 <li>
 Assist in defining target audiences and tailoring campaigns accordingly.
 </li>
 </ul>
 
 
 Brand Management
 
 
 <ul>
 <li>
 Maintain consistency of brand image across all online and offline channels.
 </li>
 <li>
 Support new model launches, branding campaigns, and promotional activities.
 </li>
 </ul>
 
 
 Digital Marketing
 
 
 <ul>
 <li>
 Execute digital campaigns across Google, Meta, and other online platforms.
 </li>
 <li>
 Manage social media content, website updates, and online vehicle listings.
 </li>
 <li>
 Track campaign performance, lead generation, and digital analytics (CTR, conversions).
 </li>
 </ul>
 
 
 CRM &amp; Customer Data
 
 
 <ul>
 <li>
 Ensure accurate entry and segmentation of customer data in the CRM system.
 </li>
 <li>
 Monitor lead flow, follow-up quality, and conversion performance.
 </li>
 <li>
 Provide insights to improve customer retention and re-engagement.
 </li>
 </ul>
 
 
 Events &amp; Offline Marketing
 
 
 <ul>
 <li>
 Organize and coordinate showroom events, test-drive days, and sponsorships.
 </li>
 <li>
 Liaise with agencies, suppliers, and media for campaign execution.
 </li>
 </ul>
 
 
 Sales Support
 
 
 <ul>
 <li>
 Collaborate with the sales team to generate leads and measure marketing ROI.
 </li>
 <li>
 Develop promotional materials and assist in lead nurturing campaigns.
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare monthly marketing performance reports and competitor benchmarking.
 </li>
 <li>
 Track KPIs including lead conversion, campaign ROI, and customer engagement metrics.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Lead generation volume &amp; conversion rate.
 </li>
 <li>
 Campaign ROI and cost per lead.
 </li>
 <li>
 Social media engagement &amp; follower growth.
 </li>
 <li>
 CRM data accuracy and lead follow-up compliance.
 </li>
 <li>
 Customer event participation and satisfaction rates.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business, or related field.
 </li>
 <li>
 Minimum 4&ndash;6 years of marketing experience, preferably in the automotive sector.
 </li>
 <li>
 Strong knowledge of digital platforms, CRM systems, and marketing analytics.
 </li>
 <li>
 Excellent communication, coordination, and project management skills.
 </li>
 <li>
 Creative mindset with attention to detail and brand identity.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Salary Range: 13000 to 15000
 </li>
 <li>
 Dynamic and professional working environment
 </li>
 <li>
 Opportunities for growth and development within a leading regional group
 </li>
 </ul>
 
 
 
</div>

Senior Marketing Manager   ( Arabic Speaker )

Explore 3063+ Customer engagement manager in Dubai this March. Find roles across top companies and apply now to boost your career.