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customer service representative

customer engagement manager

Sanofi

<div><p><b>Job Description:
</b></p><p><b>Customer Engagement Manager</b></p><p></p><p><b>
Position Overview</b></p><p>
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li><p>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients</p></li><li><p>
Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.</p></li><li><p>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations</p></li><li><p>
Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys</p></li><li><p>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches</p></li><li><p>
Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms</p></li><li><p>
Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs</p></li><li><p>
Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks</p></li><li><p>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus</p></li><li><p>
Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives</p></li><li><p>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</p></li><li><p>
Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving</p></li><li><p>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication</p></li><li><p>
Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs</p></li></ul><p></p><p><b>
Required Qualifications and Experience</b></p><ul><li><p>
Bachelor's degree in Marketing, Business, or related field; MBA preferred</p></li><li><p>
5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries</p></li><li><p>
Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships</p></li><li><p>
Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams</p></li><li><p>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches</p></li><li><p>
Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators</p></li><li><p>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process</p></li><li><p>
Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals</p></li><li><p>
Experience in analyzing customer data and translating insights into actionable strategies</p></li><li><p>
Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking</p></li><li><p>
Track record of taking thoughtful risks to develop creative solutions that address customer needs</p></li><li><p>
Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events</p></li></ul><p></p><p><b>
Cross-Functional Collaboration</b></p><p>
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.</p><p></p>
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Customer Engagement Manager

Elsevier

<div></div><div><div>About the Role</div><div>
Customer Success Managers (CSMs) serve as the primary post-sales contact for Elsevier&rsquo;s Clinical Solutions customers. They lead onboarding, drive product adoption, and ensure customers realize value from our solutions. As trusted advisors, CSMs foster engagement, safeguard revenue, and identify opportunities for upselling and cross-selling.</div><div></div><div>
Responsibilities</div><ul><li><div>
They coordinate closely with Account Managers and all support functions to ensure strategic goals are met within the account.</div></li><li><div>
Pre-Sales: Work with Account Managers to engage with KOLs and end users to improve conversion rate.</div></li><li><div>
Post-Sales: Work with customers to determine and achieve their success metrics through engagement activities</div></li><li><div>
Their focus is on customer retention, renewal growth and identifying upsell/cross selling opportunities.</div></li></ul><div></div><div>
Requirement:</div><ul><li><div>
Medical degree or relevant experience in the healthcare or medical industry is essential</div></li><li><div>
Proven background in customer engagement and retention</div></li><li><div>
Fluency in both Arabic and English.</div></li><li><div>
Comfortable working in a global, matrixed organization</div></li><li><div>
Self-motivated, highly organized, and proactive</div></li><li><div>
Strong project management and problem-solving capabilities</div></li><li><div>
Excellent influencing and presentation skills, with the ability to engage both high-level executives and end users</div></li></ul><div></div><div>
Work for you</div><div>
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.</div><ul><li><div>
Medical Insurance and Air Ticket</div></li><li><div>
Competitive Bonus</div></li><li><div>
25 days Annual Leave</div></li><li><div>
Hybrid Working Model</div></li></ul><div></div><div>
About Us</div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div><div><br>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div>
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><i>
USA Job Seekers:</i></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

Customer Success Manager

Marhaba Group of Companies

<p><b>Job description:</b></p><p><i><b>Role Overview</b></i></p><p>We are seeking an experienced and data-driven CRM Marketing Lead to own and optimize all customer lifecycle communications across multiple channels &mdash; including Web Push Notifications, App Push Notifications, Email Marketing, SMS Marketing and WhatsApp Marketing. The role will focus on both automated journeys and promotional campaigns, with a strong emphasis on customer retention, engagement and loyalty growth.</p><p>The ideal candidate will have a proven track record in CRM strategy execution, marketing automation and performance tracking, as well as the ability to collaborate cross-functionally with content, design, product and sales teams.</p><p><b>Key Responsibilities</b></p><p><i><b>1. CRM Strategy &amp; Execution</b></i></p><p>Develop and execute a comprehensive multi-channel CRM strategy to engage, retain and reactivate customers.</p><p>Manage end-to-end customer communication flows &mdash; from campaign ideation to execution and performance analysis.</p><p>Define and implement automated journeys for onboarding, engagement, churn prevention and win-back.</p><p><i><b>2. Channel Ownership</b></i></p><p>Lead all Web Push Notification campaigns, ensuring relevant targeting and impactful messaging.</p><p>Manage App Push Notifications to drive app engagement and repeat transactions.</p><p>Oversee Email Marketing &mdash; newsletters, promotions and lifecycle campaigns.</p><p>Execute SMS and WhatsApp Marketing for time-sensitive and high-impact communications.</p><p><i><b>3. Retention &amp; Loyalty</b></i></p><p>Monitor retention metrics and identify opportunities to improve repeat purchase rates.</p><p>Support the development and promotion of the customer loyalty program.</p><p>Work with analytics to segment audiences based on behavior, purchase history, and engagement.</p><p><i><b>4. Performance Tracking &amp; Optimization</b></i></p><p>Set KPIs for each CRM channel and ensure campaigns meet or exceed performance goals.</p><p>Conduct A/B testing to optimize message copy, design, timing, and targeting.</p><p>Analyze campaign performance data to derive actionable insights for continuous improvement.</p><p><i><b>5. Cross-functional Collaboration</b></i></p><p>Work closely with content and design teams to ensure all communications are visually engaging and brand-compliant.</p><p>Partner with product and tech teams to improve CRM tools, integrations, and data flows.</p><p>Align with performance marketing to ensure consistency between acquisition and retention efforts.</p><p><b>Requirements</b></p><p><i><b>Experience &amp; Skills:</b></i></p><p>5+ years in CRM marketing, retention marketing, or lifecycle marketing, preferably in e-commerce or digital-first businesses.</p><p>Hands-on experience with CRM tools and marketing automation platforms (e.g., Klaviyo, MoEngage, WebEngage, Braze, or similar).</p><p>Proven success in managing multi-channel CRM campaigns.</p><p>Strong analytical skills with experience in segmentation, reporting, and data-driven decision-making.</p><p>Excellent copywriting skills for concise, persuasive customer communications.</p><p>Ability to work independently and manage multiple projects simultaneously.</p><p><i><b>Education:</b></i></p><p>Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.</p><p><b>Job Type: Full-time</b></p><p>Job Type: Full-time</p>

CRM & Retention Marketing Lead

Alton Aviation Consultancy

<div><div>Engagement Manager, Aviation Consulting, Dubai</div>
<div></div><div><b>COMPANY INTRODUCTION</b></div>
<div>Alton Aviation Consultancy is a specialized management consulting firm focused on the aviation sector. Our global client base includes, among others, major private equity and institutional investors in aviation, airlines, airports, lessors, and aerospace manufacturers. As an independent advisory firm with no joint ventures, affiliations, or other business affiliations, we pride ourselves on offering our clients independent, objective counsel. At Alton, our purpose is to deliver the objective, data-driven guidance and insight our clients require to inform business strategies, allocate capital, prioritize resources, and manage risk. We are looking for bright and talented minds to join our growing team in Dubai to work with colleagues in Dublin, Hong Kong, New York, Singapore, Tokyo, and Beijing.</div>
<div></div><div><b>JOB DESCRIPTION SUMMARY</b></div>
<div></div><div><b>Who We Are:</b></div>
<div>Alton delivers cutting-edge advisory services that help our aviation and aerospace sector clients conquer challenges and grow. We are a global team of seasoned management consultants and executives focused on the aviation industry who are renowned for thought leadership, quantitative analytics, and innovative solution development. Equipped with an unrivalled understanding of the global aviation value chain - including airlines, aviation finance, aerospace, MRO and aftermarket, airports, mobility, and technology - Alton is at the forefront of helping industry players navigate the ever-changing global aviation market and make strategic decisions that yield long-term value.</div>
<div></div><div>With respect to culture, Alton works collaboratively across offices as one global team, embracing a client-centric focus. We promote responsibility and accountability, with team members working to the highest standards given a shared sense of pride and purpose in meaningful work. Our organization is lean and flat, and we are committed to an open and transparent environment where learning thrives, and new ideas and perspectives are welcomed. Alton is keen to help team members develop their skills, expand their knowledge, and grow to be future leaders within the firm with Engagement Managers playing an active role in developing junior team members.</div>
<div></div><div>Our team members are supported with highly competitive compensation commensurate with the firm&rsquo;s performance and individual contributions, and a full suite of comprehensive benefits. Social responsibility has been core to our business values since Alton&rsquo;s founding, and we formalized our commitment to donating a portion of our revenue and time via the Pledge 1% corporate philanthropy movement. Please visit our careers page to learn more at, https://altonaviation.com/careers.</div>
<div></div><div><b>Job Overview:</b></div>
<div></div><div>Engagement Managers are expected to work with Alton&rsquo;s senior team members to help clients solve their most complex commercial, operational, and financial challenges. To do this, Engagement Managers lead teams of Associates and Senior Associates and take responsibility for the day-to-day execution of client engagements, encompassing analytical work, solution-crafting, and deliverable creation. Throughout your work with us, you will be working closely in tight-knit teams with Alton&rsquo;s leaders to apply commercial expertise and rigorous analysis to solving real-world problems facing aviation industry players. You will take part in exciting projects and have a direct stake in helping Alton&rsquo;s clients, while at the same time expand your own sector knowledge, consulting toolkit, management skills, and industry relationships.</div>
<div></div><div><b>Job Responsibilities:</b></div>
<ul><li>Lead project teams to conduct market research and perform both quantitative and qualitative analysis</li>
<li>Engage with clients to gather, analyze, and interpret data in support of assessments</li>
<li>Develop analytical and financial models</li>
<li>Become expert on aviation industry issues across the full value chain</li>
<li>Present results of studies and analyses, and draft report deliverables</li>
<li>Support the professional development of associates and senior associates, and provide training</li>
<li>Support the development of company intellectual property</li>
<li>Support targeted business development efforts with new and existing clients</li>
<li>Identify new business opportunities and offerings for the firm</li>
<li>Perform other logistical, administrative, or other tasks, as directed by company management</li>
</ul><div><b>QUALIFICATIONS</b></div>
<div></div><div><b>Qualities:</b></div>
<ul><li>Strong, demonstrable interest in, and passion for, the aviation industry</li>
<li>Excellent interpersonal, team management, and teambuilding skills</li>
<li>Comprehension of finance fundamentals</li>
<li>Strong analytical skills</li>
<li>Expert proficiency in Microsoft Office products, particularly Microsoft Excel</li>
<li>Superior organizational skills, flexibility managing multiple priorities, working to changing deadlines, and attention to detail</li>
<li>Unyielding commitment to excellence, delivering the best possible outcomes for clients</li>
<li>Excellent verbal and written communication skills in English; strong foreign language capabilities are a positive</li>
<li>Able to work precisely and productively under pressure and tight deadlines</li>
</ul><div><b>Educational Background:</b><br>
For Engagement Managers a degree in a quantitative, problem solving, or critical reasoning discipline (e.g., business, finance, mathematics, engineering, statistics, etc.) from a top educational institution is preferred.</div>
<div></div><div><b>Work Experience:</b></div>
<div>Engagement managers should have at least 6-9 years of aviation/aerospace industry working experience and/or relevant consultancy work experience. Candidates will also be considered with a strong background from other industries/positions offering relevant transferable skills (e.g., investment banking, management consulting). Candidates must have experience managing analytical teams.</div>
<div></div><div><b>Travel:</b></div>
<div>Domestic and overseas travel may be required 25-50% on average, or more during certain periods.</div>
<div></div><div><b>HOW TO APPLY</b></div>
<div></div><div>You must submit your resume and cover letter (in English) through our application portal on our website to be considered:</div>
<div><ul><li>Please visit our careers portal here: https://altonaviation.com/careers</li></ul>
<ul><li>Select the office and position you are applying to (please only apply to one Alton job posting)</li></ul>
<ul><li>Attach cover letter and resume, as well as your contact information</li></ul>
<ul><li>Once you have completed the above, click &ldquo;Submit&rdquo; to complete your application</li></ul>
</div><div>Please note: applicants should have the appropriate work authorization for the office location chosen; Alton does not provide visa/work sponsorship for this position.</div></div><div></div>

Engagement Manager, Management Consulting, Dubai

CREDITCARE CREDIT MANAGEMENT LLC

<p><b>Job Title: Social Media Manager</b><br/><b>Location:</b> Dubai</p><p><b>Job Description:</b></p><p>We are looking for a creative, proactive, and tech-savvy <b>Social Media &amp; Website Manager</b> to join our team. The ideal candidate will be responsible for managing our day-to-day social media presence, updating content across platforms, and ensuring our website is always up-to-date, optimized, and aligned with our brand goals.</p><p><b>Key Responsibilities:</b></p><p><b>Social Media Management</b></p><ul><li>Plan, create, and post daily content (images, videos, stories, reels, etc.) on platforms like Instagram, Facebook, Twitter, LinkedIn, and TikTok</li><li>Monitor engagement, respond to comments/messages, and grow community interactions, generating leads</li><li>Run and optimize paid ad campaigns when needed</li><li>Track performance analytics and provide monthly reports</li></ul><p><b>Website Management</b></p><ul><li>Update website content regularly (text, images, blog posts, banners, etc.)</li><li>Manage product/service listings and ensure all links and pages function properly</li><li>Collaborate with developers or use CMS tools (like WordPress, Shopify, etc.) to maintain the website</li><li>Optimize content for SEO and user experience</li></ul><p><b>Other Duties</b></p><ul><li>Coordinate with design, marketing, and sales teams for content and promotions</li><li>Handle basic email marketing or newsletters if needed</li><li>Assist in digital campaigns or launches</li><li>Keep up with digital trends and recommend improvements</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in managing social media accounts for brands</li><li>Familiarity with platforms like WordPress, Shopify, or Squarespace</li><li>Strong communication and content writing skills</li><li>Basic graphic design skills (Canva, Adobe tools, etc.)</li><li>Knowledge of SEO and social media algorithms</li><li>Organized, detail-oriented, and able to multitask</li><li>A self-starter who can work independently</li></ul><p><b>Preferred Qualifications (Bonus):</b></p><ul><li>Experience with tools like Buffer, Hootsuite, Meta Business Suite, or Google Analytics</li><li>Video editing or motion graphics experience</li><li>Prior experience in eCommerce or service-based businesses</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p>

Online content Engagement Manager Female

Invest Group Overseas L.L.C

<p><b>Job description</b></p><p><b>Job Title:</b> Marketing Manager</p><p><b>Job Type:</b> Full-time</p><p><b>Company Description:</b></p><p>Invest Group Overseas (IGO) is a leading company committed to delivering innovative products and exceptional customer experiences. We are seeking a dynamic, results-driven Marketing Manager to join our growing team. If you are passionate about marketing strategy, creative campaigns, and driving business growth, we want to hear from you!</p><p><b>Job Summary:</b></p><p>As a Marketing Manager, you will be responsible for overseeing and executing strategic marketing plans aimed at expanding our brand presence and driving business growth. You will manage marketing campaigns, analyse market trends, and lead a talented team to deliver high-impact marketing initiatives. The ideal candidate will have a proven track record in developing and executing successful marketing strategies, with a focus on achieving measurable results.</p><p><b>Requirements for a Marketing Manager position may include:</b></p><ul><li>A bachelor's or master's degree in marketing, business administration, or a related field. Additional certifications in marketing or sales may be beneficial.</li><li>Business Writing Skills Exceptional ability to create clear, concise, and professional written content for various marketing channels, including reports, proposals, emails, and promotional materials.</li><li>AI Tools and ChatGPT Proficiency Advanced understanding and hands-on experience using AI tools, including ChatGPT, for generating marketing content, automating customer interactions, and enhancing campaign strategies. Comfortable integrating AI solutions to improve productivity and decision-making processes.</li><li>Digital Marketing Expertise Proficiency in SEO, SEM, social media management, content marketing, and digital advertising platforms to drive traffic and engagement.</li><li>Customer Relationship Management (CRM)Experience with CRM tools and managing customer databases to enhance customer engagement and retention.</li><li>Extensive experience in marketing, with a proven record of successfully driving business growth and achieving marketing goals.</li><li>Strong leadership and management skills to effectively lead marketing teams.</li><li>Excellent communication and interpersonal skills to collaborate with cross-functional teams and engage with clients, stakeholders, and external partners.</li><li>A data-driven mindset with the ability to utilize analytics and market insights for informed decision-making.</li></ul><p><b>Key Responsibilities:</b></p><ul><li>Develop and implement strategic marketing plans that align with corporate objectives for products and services.</li><li>Execute both short- and long-term marketing programs to support organizational sales and revenue goals.</li><li>Research, analyze, and monitor market trends, technological, financial, and demographic factors to capitalize on opportunities and minimize competitive risks.</li><li>Develop and manage the marketing budget, ensuring efficient allocation of resources across marketing activities.</li><li>Plan, coordinate, and oversee advertising and promotional activities, including digital marketing, print media, online campaigns, and direct mail efforts.</li><li>Evaluate and recommend strategies for distribution channel development and market penetration.</li><li>Negotiate contracts and terms with agencies and suppliers for major marketing services.</li><li>Serve as the primary liaison with external agencies for ongoing promotional campaigns and marketing materials.</li><li>Oversee the development and production of promotional materials, collateral, and other marketing assets.</li><li>Define product positioning, packaging, and pricing strategies to maximize market share and profitability.</li><li>Monitor market trends, competitor activities, and customer preferences to adjust marketing strategies accordingly.</li><li>Evaluate market research findings and implement marketing strategies that respond to changing market conditions and customer needs.</li><li>Analyze financial, technological, and demographic data to support decision-making and strategy adjustments.</li><li>Manage the development and maintenance of a comprehensive customer database to enhance targeting and customer engagement.</li><li>Direct and lead the marketing team, fostering an environment of collaboration and high performance.</li><li>Provide leadership in managing marketing campaigns, ensuring that all efforts align with company goals and objectives.</li></ul><p>Job Type: Full-time</p>

Marketing Manager

The Entertainer FZ LLC

<div><b>About Us</b><br>
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that &quot;experience is everything,&quot; and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.<br>
<br>
<b>Position Overview</b><br>
As a B2B Sales Manager you will focus on the regional ENTERTAINER markets, targeting corporate clients for our B2B rewards &amp; engagement programs.<br>
<br>
<b>As a B2B Sales Manager you will&hellip;</b><ul><li>
Develop and execute sales plans to achieve assigned individual sales targets and expand our clients base.</li><li>
Identify and engage with potential corporate clients, across various industries including but not limited to banks, financial institutions, retail, telecom airlines and other entertprises, to promote our engagement and rewards programs helping their customers and employees.</li><li>
Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored engagement and rewards solutions.</li><li>
Collaborate with internal teams, including marketing, product development, and customer support, to a customised solutions to meet clients requirements, coordinate with head of department for right pricing and present to the client.</li><li>
Negotiate commercial and legal terms and close corporate deals, ensuring all terms and conditions for both client and the company are satisfied and formal contract is signed by both parties.</li><li>
Monitor market trends, competitor activities, and industry developments to identify new business opportunities.</li><li>
Prepare regular sales reports and forecasts, providing insights and recommendations to senior management.</li></ul><br>
<b>
What we offer</b><ul><li>
Competitive salary and performance-based incentives.</li><li>
Comprehensive health insurance.</li><li>
Opportunities for professional development and career advancement.</li><li>
A supportive and collaborative work environment.</li></ul><br>
<p>
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B2B Sales Manager

Explore 3799+ Customer engagement manager in Dubai this October. Find roles across top companies and apply now to boost your career.