customer service representative Jobs in Dubai

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customer engagement manager

Darwinbox

<div><div><div>Job Description</div>
<div>About Darwinbox:
Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries. Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more. Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.
Role Summary:
Lead end-to-end implementation of Darwinbox HCM solutions (Core HR, Payroll, Time &amp; Attendance, Performance, etc.), ensuring seamless delivery from kick-off through go-live and post-implementation support. We are looking for an experienced professional to lead end-to-end deployments of Darwinbox HCM solutions, ensuring successful delivery from project initiation to post-go-live support. The role involves managing the full project lifecycle&mdash;including planning, configuration, testing, integrations, and training&mdash;while collaborating with cross-functional teams and driving stakeholder alignment through governance and cadence meetings. The ideal candidate has 8&ndash;15 years of experience in HRMS/SaaS implementations, including at least 4 years with platforms like Darwinbox, Workday, or Oracle Fusion. Strong project governance, stakeholder management, HR process knowledge, and familiarity with tools like JIRA, Excel, and SQL are essential. PMP/Agile certifications and an MBA are desirable.
Key Responsibilities:
<ul><li>Define project scope, objectives, milestones, and resource allocation</li>
<li>Drive full project lifecycle: planning, configuration, testing (UAT), deployment, and post-go-live support</li>
<li>Conduct discovery sessions to gather business requirements and translate them into system configurations</li>
<li>Manage stakeholders (clients, HR, IT, internal teams), run governance calls, SteerCo meetings, and weekly cadences</li>
<li>Identify, escalate, and resolve project risks, issues, assumptions, and dependencies</li>
<li>Track project health metrics, maintain documentation, manage change requests, and control deliverables</li>
<li>Collaborate with product and technical teams on integrations, data migration, and reporting</li>
<li>Lead user training sessions, manage change adoption, and ensure client readiness.</li>
</ul>Requirement :
<ul><li>8&ndash;15 years' experience in HRMS/SaaS implementation (HR domain preferred), with 4+ years in Darwinbox/Workday/OracleFusion HCM deployments</li>
 <li>Bachelor&rsquo;s degree in Business, IT, or related field; MBA is a plus</li>
<li>Arabic speaking is must</li>
 <li>Certifications like Darwinbox, PMP, PRINCE2, or Agile CSM preferred</li>
 <li>Strong knowledge of HR processes: Core HR, payroll, leave, attendance, performance management.</li>
<li>Excellent stakeholder management and communication skills</li>
 <li>Proficient in planning tools (JIRA, Zoho Projects, MS Project) and MS Office suite</li>
 <li>Familiarity with data migration, APIs, Excel/SQL/spreadsheets</li>
 <li>Strong project governance, risk mitigation, and multi-stakeholder coordination capabilities</li>
 <li>Ability to prioritize, multitask, and drive projects under tight timeline</li></ul></div></div></div>
 <div><div>Job Snapshot</div>
<div><div><div>Updated Date</div>
<div>17-08-2026</div>
</div><div><div>Job ID</div>
<div>DBJobID_249</div>
</div><div><div>Department</div>
<div>Professional Services</div>
</div><div><div>Location</div>
Dubai, Dubai, United Arab Emirates
</div><div><div>Experience</div>
<div>6 - 10 Years</div>
</div><div><div>Employee Type</div>
<div>Full-time</div></div></div></div>

Engagement Manager ( HCM Implementation)

Al-Futtaim

<div>Job Requisition ID: 180336
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role 
We are currently looking for a Senior Marketing Manager &ndash; Automall to lead the marketing strategy, demand generation agenda and customer acquisition engine for Automall in the UAE. The role will be responsible for strengthening the Automall brand, driving qualified leads, improving digital conversion and supporting the next phase of channel-led growth across used-car retail, partnerships, referrals, export opportunities and customer lifecycle engagement. 
This is a senior commercial marketing role requiring strong ownership of performance marketing, campaign planning, CRM-led engagement, agency management, stakeholder influence and data-led optimization. The successful candidate will work closely with Sales, Buying, Pricing, Digital, CRM, Finance, Operations and external partners to translate business priorities into measurable marketing outcomes. 

<div>
What you will do 
<ul><li>Define and lead the annual Automall marketing strategy, campaign calendar and channel plan aligned to sales priorities, stock movement, customer acquisition targets and new business growth channels.</li><li>Own performance marketing across paid search, paid social, marketplaces, display, retargeting and other digital acquisition channels to generate quality leads and improve conversion efficiency.</li><li>Strengthening Automall&rsquo;s customer proposition as a trusted used-car business through brand campaigns, content, creative messaging, offer communication and customer engagement initiatives.</li><li>Develop marketing support for new growth channels including non-GCC sales, Japanese imports, export-led customer acquisition, driving school partnerships, Blue referral programmes, Orient Insurance opportunities and affinity or corporate channels.</li><li>Work with CRM and Digital teams to build lifecycle communication journeys that improve nurturing, enquiry follow-up, referral conversion, repeat engagement and post-purchase customer engagement.</li><li>Partner with Sales, Operations and agencies to ensure campaigns are executable, offers are clear, leads are routed effectively and showroom or digital teams are aligned on campaign mechanics.</li><li>Manage marketing analytics, budget tracking, campaign reporting and agency deliverables, ensuring marketing spending is linked to measurable traffic, leads, conversion, sales and margin contribution.</li></ul></div> 

<div>
Required skills to be successful 
<ul><li>Strong experience in marketing strategy, annual planning and campaign management across digital, social, search, CRM, marketplace and offline channels.</li><li>Proven performance marketing capability with hands-on understanding of lead generation, funnel optimization, media ROI, cost per lead and cost per acquisition.</li><li>Strong understanding of customer acquisition, CRM journeys, customer segmentation, lifecycle marketing and digital conversion.</li><li>Ability to manage agencies, media budgets, creative development, campaign calendars and performance reporting.</li></ul></div> 


About the team 
Automall is part of Al-Futtaim Automotive and operates within a dynamic used-car retail environment. The business is evolving from a core used-car retail and trade model into a broader used-car ecosystem, with growth opportunities across digital channels, export, non-GCC specification sales, referral programmes, insurance-linked customer acquisition and strategic partnerships. 
The role will work in a matrix environment across Automall Sales, Buying, Pricing, Operations, Digital, CRM, Finance, Legal, Blue, Orient Insurance, external agencies and partnership stakeholders. The team is commercially focused, fast-paced and highly collaborative, with a strong emphasis on measurable marketing outcomes and customer acquisition. 

<div>
What equips you for the role 
<ul><li>Degree-level qualification in Marketing, Business, Commerce, Digital Marketing, Communications or a related discipline.</li><li>Minimum 10+ years of relevant marketing experience, ideally with strong exposure to performance marketing, customer acquisition, campaign strategy and commercial marketing.</li><li>Experience leading marketing plans that directly support sales, leads, conversion, digital engagement and revenue outcomes.</li><li>Automotive, used cars, retail, marketplace, e-commerce, financial services or consumer digital experience would be highly preferred.</li><li>Practical understanding of UAE automotive, mobility, retail, digital marketplaces, social media, paid media and CRM-led customer journeys would be an advantage.</li><li>Ability to balance brand thinking with performance discipline, data-led decision making and fast-paced campaign execution.</li><li>Comfortable working in a matrix environment, managing ambiguity and constructively challenging agencies and stakeholders to improve outcomes.</li><li>Strong stakeholder management skills with the ability to influence Sales, Digital, CRM, Finance, Operations and external partner teams.</li><li>Excellent written, verbal and presentation skills with a data-led, customer-focused and outcome-driven approach.</li><li>Commercial mindset with the ability to link marketing activity to sales outcomes, stock movement, conversion and revenue contribution.</li></ul></div> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Senior Marketing Manager

Perfume Unlimited LLC

Job SummaryWe are seeking an experienced and results-driven Retail Manager to oversee retail operations, drive sales performance, and ensure exceptional customer service across assigned stores. The ideal candidate will be responsible for leading store teams, achieving business targets, maintaining operational excellence, and ensuring compliance with company policies and brand standards.Key Responsibilities<ul><li>Oversee the daily operations of assigned retail stores to ensure smooth and efficient business performance.</li><li>Drive sales growth by achieving monthly, quarterly, and annual sales targets.</li><li>Monitor store performance through sales analysis, KPIs, and productivity reports.</li><li>Lead, coach, motivate, and develop Store Managers and retail staff to maximize performance.</li><li>Ensure high standards of customer service and promptly resolve customer complaints.</li><li>Conduct regular store visits to ensure compliance with company policies, SOPs, and brand standards.</li><li>Ensure visual merchandising standards are consistently maintained across all stores.</li><li>Monitor inventory levels, stock movements, and coordinate with the warehouse to maintain optimum stock availability.</li><li>Review sales, inventory, and operational reports and provide recommendations for business improvement.</li><li>Manage store staffing requirements, employee attendance, scheduling, and performance evaluations.</li><li>Coordinate promotional campaigns, product launches, and seasonal activities with the marketing team.</li><li>Control operational expenses and ensure cost-effective store management.</li><li>Ensure compliance with cash handling procedures, security policies, and health &amp; safety regulations.</li><li>Collaborate with the HR Department on recruitment, onboarding, training, disciplinary matters, and employee engagement.</li><li>Maintain regular communication with Head Office by providing operational updates, reports, and business insights.</li><li>Identify opportunities to improve customer experience, operational efficiency, and overall profitability.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.</li><li>Minimum 5&ndash;8 years of experience in retail operations, with at least 3 years in a Retail Manager or similar leadership role.</li><li>Strong leadership, people management, and coaching skills.</li><li>Proven track record of achieving sales targets and driving business growth.</li><li>Excellent analytical, problem-solving, and decision-making abilities.</li><li>Strong knowledge of retail operations, inventory management, and visual merchandising.</li><li>Proficiency in Microsoft Office and retail POS/ERP systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work under pressure and manage multiple store operations.</li><li>Valid UAE driving license is an advantage.</li><li>Immediate joiners are highly preferred.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Management</li><li>Retail Operations</li><li>Sales &amp; Business Development</li><li>Customer Service Excellence</li><li>Inventory &amp; Stock Management</li><li>Performance Management</li><li>Business Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving &amp; Decision Making</li><li>Time Management</li></ul>Pay: Up to AED15,000.00 per monthWork Location: In person

Retail Manager (Perfume and Cosmetics Experience Only)

BELLOMASSI FOODSTUFF TRADING LLC

Job Purpose: The HR Manager will lead the development and execution of strategic HR initiatives that support the organization&rsquo;s long-term growth and talent needs. This role ensures the attraction, development, and retention of top talent while fostering a high-performance, inclusive workplace culture. The HR Manager will partner closely with senior leadership to drive organizational effectiveness, strengthen employer branding, and maintain full compliance with HR policies and legal standardsJob ResponsibilitiesAs an HR Manager, your responsibilities will include:1. HR Strategy: Develop and implement HR strategies and initiatives aligned with business objectives. Drive initiatives related to talent acquisition, retention, performance management, and employee engagement.2. Recruitment and Onboarding: Oversee the recruitment process, including job postings, candidate sourcing, interviewing, and selection. Develop onboarding programs to ensure smooth integration of new hires into the organization.3. Employee Relations: Provide guidance and support to managers and employees on HR policies, procedures, and employment laws. Resolve employee relations issues and conflicts in a fair and consistent manner.4. Performance Management: Implement performance management processes, including goal setting, performance reviews, and feedback sessions. Provide coaching and support to managers on performance management best practices.5. Training and Development: Identify training and development needs within the organization. Develop and implement training programs to enhance employee skills and competencies. Monitor and evaluate training effectiveness.6. Compensation and Benefits: Oversee compensation and benefits programs, including salary benchmarking, incentive plans, and employee benefits packages. Ensure competitiveness and fairness in compensation practices.7. HR Compliance: Ensure compliance with employment laws, regulations, and company policies. Keep abreast of changes in HR laws and regulations and implement necessary updates to policies and procedures.8. Employee Engagement: Develop and implement initiatives to enhance employee engagement and morale. Conduct employee surveys, focus groups, and other feedback mechanisms to gather employee feedback and insights.9. HR Administration: Oversee HR administrative functions, including payroll processing, benefits administration, and record-keeping. Ensure accuracy and confidentiality of HR data and records.10. HR Metrics and Reporting: Develop and monitor HR metrics and KPIs to track HR performance and effectiveness. Prepare HR reports and analytics for senior management and stakeholders.Requirements<ul><li>Hold a bachelor's degree in Human Resources, Business Administration, or a related field. A master's degree or professional certification is preferred.</li><li>Have at least 7-10 years of experience in HR management roles, with a strong understanding of HR principles, practices, and regulations.</li><li>Demonstrate strong leadership, communication, and interpersonal skills.</li><li>Possess excellent problem-solving and decision-making abilities.</li><li>Be able to prioritize and manage multiple tasks and projects effectively.</li><li>Prior experience in the FMCG industry is preferred .</li></ul>Application Question(s):<ul><li>Can you immediately join? </li></ul>Experience:<ul><li>HR Manager in FMCG Industry: 7 years (Preferred)</li></ul>Work Location: In person

HR Manager

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
</div><div>About the role
This role leads the growth function for Careem Food in Dubai and, by extension, UAE. The Manager owns bottom-up planning, tracks performance against plan, designs and program manages growth initiatives, and ensures cross-functional alignment. This person is the primary bridge between the growth team and the commercial organisation, with direct accountability for ensuring Food hits its revenue targets in the market.
What you&rsquo;ll do
Growth Planning &amp; Bottom-Up Strategy
<ul><li><ul><li>Own the bottom-up growth plan for Dubai/UAE &ndash; translating market opportunity into measurable targets across MAUs, OPU, ARPU, and revenue.</li>
<li>Build and maintain the quarterly and annual growth roadmap, ensuring tight alignment with organisational revenue goals.</li>
</ul></li></ul>Performance Tracking &amp; Reporting
<ul><li><ul><li>Own the performance rhythm for Dubai/UAE: weekly/monthly plan vs. actuals reviews, funnel health checks, and initiative-level tracking.</li>
<li>Build and maintain dashboards that surface the health of key growth metrics across the customer funnel.</li>
<li>Proactively diagnose gaps vs. plan, identify root causes, and drive corrective actions at pace.</li>
</ul></li></ul>Commercial Partnership &amp; Revenue Accountability
<ul><li><ul><li>Act as the primary growth point of contact for the Food commercial team &ndash; ensuring growth and commercial plans are tightly integrated.</li>
<li>Co-own revenue target delivery with the commercial team; design offers, incentives, and promotions that balance growth outcomes with unit economics.</li>
</ul></li></ul>Initiative Design &amp; Execution
<ul><li><ul><li>Design growth initiatives end-to-end across user acquisition, engagement, retention, and monetisation.</li>
<li>Lead A/B testing and experimentation frameworks to iterate and optimize initiatives across channels.</li>
</ul></li></ul>Program Management
<ul><li><ul><li>Own the execution cadence for the Dubai/UAE growth portfolio: scoping, resourcing, launch timelines, and post-launch measurement.</li>
<li>Ensure initiatives are delivered on time with clear owners, milestones, and success metrics.</li>
<li>Manage cross-team dependencies and proactively escalate blockers to leadership.</li>
</ul></li></ul>Cross-Functional Stakeholder Management
<ul><li><ul><li>Align Product, Engineering, Operations, and Marketing around the Dubai/UAE growth agenda.</li>
<li>Communicate growth performance and strategy clearly to senior stakeholders and leadership.</li>
</ul></li></ul>Customer Segmentation &amp; Lifecycle Management
<ul><li><ul><li>Build and manage customer segments using behavioural, demographic, and transactional data.</li>
<li>Design targeted retention and engagement programmes using cohort analysis and lifecycle insights.</li>
</ul></li></ul>What you&rsquo;ll need
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business, Marketing, Engineering, Data Science, or a related field</li>
<li>5-7 years of experience in growth, product marketing, or strategy &ndash; with a focus on e-commerce, food delivery, or consumer tech platforms</li>
<li>Proven track record of owning growth plans and delivering against revenue or engagement targets</li>
<li>Experience coordinating cross-functional initiatives across product, engineering, and commercial teams</li>
<li>Prior experience in a high-growth, fast-paced market environment; MENA experience a strong plus</li>
<li>Strong analytical skills &ndash; data mining, statistical modelling, SQL</li>
<li>Deep understanding of A/B testing, cohort analysis, churn/attrition modelling, and CLTV</li>
<li>Proficiency in growth metrics: CAC, LTV, ARPU, OPU, conversion rates &ndash; Excellent program management skills &ndash; structured, detail-oriented, and able to juggle multiple workstreams</li>
<li>Strong stakeholder management and influencing skills &ndash; able to drive outcomes without direct authority</li>
<li>Clear, concise communicator &ndash; comfortable in senior stakeholder reviews and cross-functional forums</li>
<li>Deep understanding of food delivery market dynamics, customer behaviour, and the competitive landscape</li>
</ul>What we&rsquo;ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul><li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

Growth Manager

Al Tamimi & Company

<div>
 
 
 
 Role
 
 
 : Employee Experience Manager
 
 
 
 
 
 Al Tamimi &amp; Company are seeking a highly engaging and service-oriented Employee Experience Manager to join our HR team.
 
 
 
 
 
 The ideal candidate will be an experienced HR professional with a strong background in HR Operations, employee experience, and lifecycle management.
 
 
 
 
 
 This role is responsible for overseeing and continually enhancing the employee experience across the entire employee journey, from onboarding through to offboarding, ensuring HR processes are delivered efficiently, compliantly, and with a strong focus on service excellence.
 
 
 
 
 
 Working closely with HR colleagues, and business stakeholders across the firm, the Employee Experience Manager will play a key role in delivering operational excellence across HR processes, maintaining compliance with local employment regulations, driving process improvements, and supporting initiatives that foster employee engagement and a positive workplace culture.
 
 
 
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources or a related field
 </li>
 <li>
 5-10 years of HR experience, with a strong focus on HR Operations, employee experience, onboarding, or lifecycle management
 </li>
 <li>
 
 Arabic
 
 language skills are preferred but not essential
 </li>
 <li>
 Experience managing onboarding or HR operations within a structured or high-volume environment
 </li>
 <li>
 Previous experience within a law firm or professional services environment is preferred
 </li>
 <li>
 Knowledge of UAE/GCC labour laws and employment regulations
 </li>
 <li>
 CIPD or equivalent HR certification is advantageous
 </li>
 <li>
 Experience using Oracle HR systems would be beneficial
 </li>
 <li>
 Strong customer service and stakeholder management skills
 </li>
 <li>
 Excellent organisational, planning, and coordination abilities
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 High attention to detail with a strong compliance mindset
 </li>
 <li>
 Ability to manage multiple priorities and work collaboratively across teams
 </li>
 <li>
 Strong problem-solving and process improvement capabilities
 </li>
 <li>
 Experience managing and developing teams
 </li>
 </ul>
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage employee lifecycle processes, ensuring a seamless and consistent employee experience from onboarding through to offboarding
 </li>
 <li>
 Oversee end-to-end onboarding processes, from offer acceptance to successful integration into the firm
 </li>
 <li>
 Coordinate with HR, IT, Finance, Administration, and other stakeholders to ensure all employee-related requirements are completed in a timely manner
 </li>
 <li>
 Manage pre-boarding activities, including contracts, documentation, background checks, visa processing, and employee communications
 </li>
 <li>
 Ensure all system access, equipment, and workspace arrangements are completed prior to employee start dates
 </li>
 <li>
 Deliver engaging onboarding sessions, induction programmes, and orientation activities
 </li>
 <li>
 Act as a trusted point of contact for employees, providing guidance and support throughout key stages of the employee lifecycle
 </li>
 <li>
 Work closely with Hiring Managers and business leaders to align onboarding plans and employee experience initiatives
 </li>
 <li>
 Partner with HR Business Partners and wider HR teams to ensure a consistent and high-quality employee experience across the firm
 </li>
 <li>
 Ensure compliance with local labour laws, company policies, and internal governance requirements
 </li>
 <li>
 Maintain accurate employee records and data integrity within HR systems
 </li>
 <li>
 Support internal and external audits relating to employee documentation and HR processes
 </li>
 <li>
 Continuously review and enhance HR operational processes to improve efficiency, compliance, and employee satisfaction
 </li>
 <li>
 Identify and implement best practices and innovative solutions to strengthen the employee experience
 </li>
 <li>
 Support employee engagement initiatives and contribute to fostering a positive and inclusive workplace culture
 </li>
 </ul>
 
 
 
 
 
 
 Diversity Equity &amp; Inclusion
 
 
 
 
 Essential to our success as a Professional Organisation is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential, and we have an inclusive culture which respects individual differences.
 
 
 
 
 
 We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.
 
 
 
 
 
 Al Tamimi &amp; Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.
 
 
 
 
 
 If you are interested in this role, click
 
 
 &lsquo;apply now&rsquo;
 
 
 to submit an up-to-date copy of your CV.
 
 
 
 
 
 Please note that due to the high number of applications received on job postings, only shortlisted candidates will be contacted.
 
 
 
 
 
 
 *Applications submitted via recruitment agencies will not be considered.
 
 
</div>

Employee Experience Manager

Tiger Recruitment

<div>
 
 
 *** Must be based in the UAE
 
 
 
 
 *** Must have Freight Experience
 
 
 
 
 
 
 Our client is seeking an experienced HR Manager who is fluent in Russian and English to lead the human resources function and support a diverse workforce. This is an excellent opportunity for a proactive HR professional with strong knowledge of UAE employment regulations and a hands-on approach to people management.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Manage the full employee lifecycle, including recruitment, onboarding, performance management, employee engagement, and offboarding.
 </li>
 <li>
 Develop, implement, and maintain HR policies and procedures in line with UAE labor laws and company objectives.
 </li>
 <li>
 Lead end-to-end recruitment activities, partnering with hiring managers to attract and retain top talent.
 </li>
 <li>
 Oversee employee relations, ensuring a positive work environment and resolving workplace issues effectively.
 </li>
 <li>
 Manage employment contracts, personnel records, visa documentation, and HR administration.
 </li>
 <li>
 Ensure compliance with UAE labor legislation and internal HR policies.
 </li>
 <li>
 Coordinate performance appraisal processes and support learning and development initiatives.
 </li>
 <li>
 Administer compensation and benefits in collaboration with management and finance.
 </li>
 <li>
 Prepare HR reports, workforce analytics, and other management reports as required.
 </li>
 <li>
 Promote employee engagement initiatives and contribute to building a positive organizational culture.
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 Minimum of 5 years' experience in an HR Manager or Senior HR Generalist role.
 </li>
 <li>
 Fluent Russian and English (written and spoken) is essential.
 </li>
 <li>
 Strong knowledge of UAE Labor Law and HR best practices.
 </li>
 <li>
 Experience managing recruitment, employee relations, and HR operations.
 </li>
 <li>
 Excellent communication, interpersonal, and organizational skills.
 </li>
 <li>
 Ability to work independently while managing multiple priorities.
 </li>
 <li>
 Proficiency in Microsoft Office and HR management systems.
 </li>
 </ul>
 
 
 
 
 REF: FL V-203507
 
</div>

HR Manager- Freight Experience

Explore 279+ Customer engagement manager in Dubai this August. Find roles across top companies and apply now to boost your career.