elektrik, elektronik,zayıf akım teknisyen

customer engagement specialist

Exely

<div>Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.
Our team is growing rapidly in the EMEA region and we are looking for an Account Manager (Customer Engagement Specialist) to increase revenue of our clients (hoteliers) in Turkey.
Are you passionate about maximizing hotel revenue and building strong relationships with clients? Apply for Customer Engagement Specialist position at Exely, where you will have the opportunity to help hotels streamline their workflows and boost their revenue with our innovative online solutions.
As an Account Manager, you will:
<ul><li>Be the primary contact for local clients in Turkey, addressing any queries or issues early on;
</li><li>Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly;
</li><li>Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients;
</li><li>Work alongside internal teams to fix client problems promptly and ensure their experience is smooth;
</li><li>Work with the current customer base proactively to boost direct online sales;</li><li>
Keep focus on revenue strategy and help partners in achieving high results;</li><li>
Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners;</li><li>
Work in an global team and have a good opportunity to exchange experience and implement the best practices in life;</li><li>
Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices;
</li><li>Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.</li></ul>
Probation period:
 
The first three (3) months of your employment will be considered as a probationary period. During first 2 months, you&rsquo;ll attend courses related to our IT products and service rules, and you'll be onboarded by Customer Support Department and after that, starting 3d month you&rsquo;ll start your work in Customer Success Department.
Expected results for probation period:<ul><li>
Pass product certification;</li><li>
Pass support certification;</li><li>
Pass analytics tools for Customer Success Specialist certification;</li><li>
Pass the usability of the hotel's website certification.</li></ul> 

Requirements 
<ul><li>
Based in Turkey (Ankara or Izmir);</li><li>
Able to work remotely, ready to visit hotels on-site;</li></ul><ul><li>
At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines;
</li><li>Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage;
</li><li>Knowledge of revenue structure of hoteliers would be a great advantage;
</li><li>Strong communication skills, both written and verbal Turkish and English;</li><li>
Very proactive, able to build strong relationships with clients;
</li><li>Strong analytical skills;
</li><li>Comfortable with CRM and computer software (Excel, Power BI);
</li><li>Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).</li></ul> 

Benefits 
<ul><li>
Competitive salary based on your experience;</li><li>
Commissions based on KPI;</li><li>
It's remote full time job with working hours 09AM-6PM;</li><li>
Laptop, headset and mobile phone for work;</li><li>
Health insurance after probation period;</li><li>
Corporate meal card;</li><li>
You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;</li><li>
The start-up environment is fast-paced and constantly growing, with full support from our established international team;</li><li>
Online &amp; Offline camps, workshops and gatherings.</li></ul></div>

Account Manager

Parexel

<div>Are you passionate about advancing clinical research and making a real difference in patients' lives? Parexel is seeking an experienced Study Start-Up Specialist (SSU Specialist) to join our FSP Clinical Operations team (fully outsourced to work for one of the largest Pharmaceutical company). 
This role offers flexible working arrangements with two days per week at the Sponsor's office in either Istanbul or Ankara. 
Key Responsibilities<ul><li>
Full ownership of country-level start-up activities from post-feasibility to site activation</li><li>
Prepare, Preparation, coordination and tracking of initial regulatory submissions</li><li>
Preparation, coordination and tracking of initial regulatory submissions</li><li>
Responsibility for initial contracts and start-up related budget activities</li><li>
Tracking of import licenses, IMP and study equipment delivery</li><li>
Oversight of ISF preparation and site readiness.</li></ul> 
Essential Qualifications &amp; Experience:<ul><li>
Bachelor's degree in life science or a related discipline</li><li>
Good knowledge of ICH-GCP and relevant local regulations</li><li>
Proven experience in clinical trial start-up activities at country level, with end-to-end involvement from feasibility completion through site activation</li><li>
Basic understanding of the drug development process</li><li>
Strong hands-on experience in preparing, coordinating, and managing initial regulatory submissions</li><li>
Demonstrated ownership of start-up timelines, with the ability to track, manage, and drive site activation milestones</li><li>
Proven ability to identify start-up risks, manage competing priorities, and implement solutions to ensure timelines are met</li><li>
Experience supporting or overseeing study start-up budgets and financial aspects related to activation</li><li>
Good understanding of local regulatory environment and Ministry of Health procedures</li><li>
Solid understanding of Import License processes and regulatory requirements relevant to clinical trials</li><li>
Experience coordinating Investigational Product (IMP) and study equipment delivery to sites Strong knowledge of essential documents and ability to ensure site readiness, including ISF preparation and inspection readiness</li><li>
Fluency in Turkish and English (written and spoken)</li><li>
Good verbal and written communication skills</li><li>
Strong organizational and time management skills.</li></ul>
Why Join Parexel 
Parexel is a leading global clinical research organization with a commitment to advancing clinical research and improving patient outcomes.
We offer:<ul><li>
Opportunity to work on diverse, high-impact clinical trials across multiple therapeutic areas</li><li>
Collaborative and supportive work environment with experienced clinical professionals</li><li>
Professional development and training opportunities</li><li>
Competitive compensation and benefits package</li><li>
Flexible work arrangements</li><li>
Career growth opportunities within a global organization.</li></ul> 
#LI-REMOTE</div>

Study Start-Up Specialist - FSP

IDP Education Ltd

<div>
 IDP Education Limited
 
 
 
 About IDP
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 Role purpose
 
 
 
 The IELTS Administration Assistant is responsible for providing administrative support to IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.
 
 
 Key Responsibilities;
 
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Business Administrator
 </li>
 <li>
 Quality
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Client Management
 </li>
 <li>
 Project Service Enhancement
 </li>
 <li>
 Test Day Tasks
 
 
 </li>
 </ul>
 Detailed Description
 
 
 
 
 Customer Service
 
 
 
 
 <ul>
 <li>
 Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
 </li>
 <li>
 Ensure all staff involved in testing are culturally sensitive.
 </li>
 <li>
 Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.
 
 
 </li>
 </ul>
 
 
 Business Administration
 
 
 
 
 <ul>
 <li>
 Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs &ndash; staff, venue, storage, premises etc.
 </li>
 <li>
 Provide regular management and financial reports on testing as required.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
 </li>
 <li>
 Continually monitor test day availability and capacity to ensure centres meet current demand.
 
 
 </li>
 </ul>
 
 
 Quality
 
 
 
 
 <ul>
 <li>
 Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
 </li>
 <li>
 Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
 </li>
 <li>
 Ensure adherence to all IELTS manuals.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
 </li>
 <li>
 Assist with the development and implementation of IELTS policies.
 </li>
 <li>
 Work in a professional manner with stakeholders and in accordance with organizational values.
 </li>
 <li>
 Monitor all current contracts to ensure terms are adhered to.
 </li>
 <li>
 Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
 </li>
 <li>
 Process all invoices in a timely manner.
 
 
 </li>
 </ul>
 Detailed Description
 
 
 
 
 Operations Management
 
 
 
 
 <ul>
 <li>
 Support the Test Centre Administrator / Manager with the following activities;
 </li>
 <li>
 Supervision of IELTS testing conducted in Designated test centers
 </li>
 <li>
 Financial and statistical reporting and invoicing is conducted accurately and on time.
 </li>
 <li>
 Independently perform self-audits on the relevant IELTS test center as required and provide documented feedback and reports.
 </li>
 <li>
 Manage the regular Clerical Marker monitoring program and the production of reports as required.
 </li>
 <li>
 Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
 </li>
 <li>
 Supervise Administrative Assistants on tasks/Projects as required.
 </li>
 <li>
 Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP&rsquo;s student placement and IELTS operations.
 
 
 </li>
 </ul>
 
 
 Client Management
 
 
 
 
 <ul>
 <li>
 Assist in the stakeholder management to maintain stakeholder satisfaction and integrity of the test.
 </li>
 <li>
 Assist Test Centre Administrator / Manager to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met
 
 
 </li>
 </ul>
 
 
 Project Service Enhancement
 
 
 
 
 <ul>
 <li>
 Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager with preparation of management reports.
 </li>
 <li>
 Participate in reviews of IELTS manuals and procedures for test enhancement.
 
 
 </li>
 </ul>
 Detailed Description
 
 
 
 
 Support with the following test day tasks
 
 
 
 
 <ul>
 <li>
 Exam Preparation
 </li>
 <ul>
 <li>
 Assist IELTS Manager in organising each test.
 </li>
 </ul>
 <li>
 Preparing the Exam venue
 </li>
 <ul>
 <li>
 Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
 </li>
 <li>
 Ensuring adequate invigilators for the test by contacting invigilators and planning staff levels for test in advance.
 </li>
 <li>
 Ensuring all invigilators have signed appropriate documents and passed all required training.
 </li>
 <li>
 Responsibility for preparation of the exam room(s)and registration and belongings storage areas in accordance with IELTS requirements including:
 </li>
 <ul>
 <li>
 Sound equipment check
 </li>
 <li>
 Seating
 </li>
 <li>
 Signage
 </li>
 <li>
 Lighting
 </li>
 <li>
 Projectors and Power Point ready
 </li>
 <li>
 Desk labels affixed properly
 </li>
 <li>
 Seating plan drawn up and replicated for invigilation staff
 </li>
 <li>
 Placement of bollards for crowd control.
 
 </li>
 </ul>
 </ul>
 </ul>
 Detailed Description
 
 
 
 Starting the Exam
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Conduct pre-test briefing and job allocation for invigilators
 </li>
 <li>
 Supervising the invigilation team to ensure:
 </li>
 <ul>
 <li>
 Efficient movement of candidates to registration and into the exam room.
 </li>
 <li>
 Precise inventory control of test materials at all times.
 </li>
 <li>
 Invigilator collection of test materials in prescribed manner.
 </li>
 <li>
 Candidates given correct test materials.
 </li>
 <li>
 Registration, impostor detection and checking of belongings managed in accordance with highest test standards.
 </li>
 </ul>
 <li>
 During the Exam
 </li>
 <ul>
 <li>
 Supervise:
 </li>
 <ul>
 <li>
 Reading of invigilation script
 </li>
 <li>
 Distribution test materials
 </li>
 <li>
 Counting and inventory control of all test materials
 </li>
 <li>
 Timing of the test
 </li>
 </ul>
 <li>
 Dealing with queries, test day incidents and any misconduct occurrences and ensuring that IELTS policies and procedures are adhered to.
 
 </li>
 </ul>
 </ul>
 </ul>
 Detailed Description
 
 
 <ul>
 <li>
 Finishing an Exam
 </li>
 <ul>
 <li>
 Supervising orderly and efficient collection of test materials.
 </li>
 <li>
 Conducting and signing off, final inventory control count of all test materials.
 </li>
 <li>
 Supervising orderly exit of candidates and collection of belongings.
 </li>
 <li>
 Supervising packing and despatching of all test materials as required.
 </li>
 <li>
 Collection and sign off of all staff timesheets
 </li>
 </ul>
 <li>
 Post Exam
 </li>
 <ul>
 <li>
 Organize all aspects of post-test materials handling to appropriate location.
 </li>
 <li>
 Organize secure destruction of test materials.
 </li>
 <li>
 Organize and supervise marking of test materials, including staffing with appropriately qualified examiners and clerical markers.
 
 </li>
 </ul>
 </ul>
 
 Key Accountabilities
 
 
 
 
 Required experience
 
 
 
 <ul>
 <li>
 Educated to bachelor&rsquo;s degree level or equivalent.
 </li>
 <li>
 Relevant work experience relating to administration and business support activities
 </li>
 <li>
 Fluent in English and Turkish knowledge preferred
 </li>
 <li>
 Strong administrative skills
 </li>
 <li>
 Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
 </li>
 <li>
 Customer focused, with a passion for providing outstanding service.
 </li>
 <li>
 Ability to proactively identify, analyses and solve problems effectively.
 </li>
 <li>
 Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP
 </li>
 <li>
 Excellent planning and organizing skills with the ability to manage multiple competing priorities.
 </li>
 <li>
 Sound IT skills &ndash; Microsoft Office suite, CRM systems
 </li>
 </ul>
</div>

IELTS Admin Assistant

Speechify

<div>The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading &ndash; PDFs, books, Google Docs, news articles, websites &ndash; into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting &ndash; Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.
This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount.

Our interview process involves several technical interviews and we aim to complete them within 1 week.

What You'll Do
<ul>
<li>Opportunity to lead key engineering and product decisions</li>
<li>Actively shipping production code for the Speechify iOS app</li>
<li>Work within a dedicated product team</li>
<li>Participate in product discussions to shape the product roadmap</li>
<li>Maintain and enhance the existing complex app architecture</li>
</ul>
An Ideal Candidate Should Have
<ul>
<li>Experience. You've worked on products that scaled to a large user base</li>
<li>Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product</li>
<li>Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience</li>
<li>Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction</li>
<li>Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time</li>
<li>Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down</li>
<li>Technical skills. Swift, SwiftUI</li>
</ul>
Technical Requirements:
<ul>
<li>Swift Programming Language</li>
<li>SwiftUI experience</li>
<li>Experience in Multithreading Programming</li>
<li>Working with CI/CD infrastructure</li>
<li>Experience with Fastlane</li>
<li>SOLID principles, the ability to write every single class according to SOLID</li>
<li>Experience with Git and understanding of different Git strategies</li>
</ul>
What We offer:
<ul>
<li>A fast-growing environment where you can help shape the company and product</li>
<li>An entrepreneurial crew that supports risk, intuition, and hustle</li>
<li>The opportunity to make a big impact in a transformative industry</li>
<li>A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture</li>
<li>Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives</li>
<li>Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world</li>
<li>Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio</li>
</ul>
Think you're a good fit for this job?

Tell us more about yourself and why you're interested in the role when you apply.
 
And don't forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit?

Refer them!

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</div>

Software Engineer, iOS Core Product - Ankara, Turkey

Explore 4+ Customer engagement specialist in Ankara this July. Find roles across top companies and apply now to boost your career.

4 customer engagement specialist jobs In Ankara

Account Manager

Study Start-Up Specialist - FSP

IELTS Admin Assistant

Software Engineer, iOS Core Product - Ankara, Turkey