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customer engagement specialist

SB Mobility Media LLC

About the Role:We&rsquo;re seeking a multi-skilled Automation Specialist with deep expertise in WhatsApp Business automation, Shopify, and AI Agent setup to help streamline our e-commerce operations, customer engagement, and support workflows.This role requires a blend of technical know-how and marketing automation experience to build scalable solutions that enhance user journeys, drive conversions, and provide 24/7 intelligent support via AI agents.Key Responsibilities:1. WhatsApp Automation:<ul><li>Set up and manage WhatsApp Business API or platforms like Twilio, WATI, Zoko, Interakt.</li><li>Design and deploy automated chat flows for cart recovery, order tracking, promotions, customer support, and lead nurturing.</li><li>Create segmented and personalized WhatsApp campaigns integrated with Shopify data.</li><li>Monitor performance analytics (open rates, CTR, conversions) and continuously optimize workflows.</li><li>Ensure full compliance with WhatsApp&rsquo;s messaging policies and consent rules.</li></ul>2. Shopify Management:<ul><li>Manage Shopify store design, product catalog, and theme customization.</li><li>Optimize site performance, navigation, and mobile UX for conversions.</li><li>Integrate Shopify with WhatsApp, CRM tools, payment providers, and third-party logistics.</li><li>Setup and optimize upsell, cross-sell, abandoned cart, and email/SMS/WhatsApp marketing funnels.</li><li>Analyze customer behavior and improve the shopping experience based on insights.</li></ul>3. AI Agent Setup:<ul><li>Design, build, and deploy AI-powered agents for customer service and sales using platforms like:</li><li>GPT-based tools (OpenAI Assistants, ChatGPT Plugins, Claude, etc.)</li><li>No-code/low-code platforms like Zapier, Make, Voiceflow, Botpress, or Landbot.</li><li>Custom LLM agents or integrations with platforms like LangChain, Rasa, Dialogflow, or similar.</li><li>Train AI agents with custom knowledge bases, FAQs, product data, and customer support scripts.</li><li>Connect AI agents to Shopify and WhatsApp to enable real-time product recommendations, order status updates, and intelligent support.</li><li>Monitor agent performance, refine prompts and flows, and ensure safe, ethical AI usage.</li></ul>Requirements:<ul><li>Proven experience with WhatsApp automation tools and Shopify store management.</li><li>Experience deploying and training AI agents using LLMs or AI bot frameworks.</li><li>Strong understanding of customer journey automation, sales funnels, and personalization.</li><li>Familiarity with APIs, webhooks, and integrations between tools.</li><li>Ability to troubleshoot and optimize technical and business workflows.</li><li>Strong communication and project management skills.</li></ul>Bonus Skills (Preferred, not required):<ul><li>Hands-on experience with Klaviyo, Tidio, Gorgias, Zapier, Make (Integromat).</li><li>Experience integrating with CRMs like HubSpot, Zoho, or Salesforce.</li><li>Shopify development knowledge (HTML, CSS, Liquid, JavaScript).</li><li>AI prompt engineering or familiarity with fine-tuning LLMs.</li><li>Prior experience in DTC, SaaS, or e-commerce automation projects.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

WhatsApp Automation, Shopify & AI Agent Expert

AstraZeneca

<div>JOB TITLE
Employee Engagement and Communications Specialist 
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
ROLE SUMMARY
This role supports the delivery of employee engagement initiatives and internal communications designed to foster a positive employee experience and inclusive culture. Working collaboratively with the team, the employee engagement and communications specialist helps to execute engagement programs, craft compelling internal communications, and coordinate with stakeholders to ensure successful implementation of engagement activities.
What you&rsquo;ll do<ul><li>
Support initiatives that promote company values, recognition programs, and diversity and inclusion efforts to build an inclusive culture.</li><li>
Collaborate with the Head of People and Culture and team members to coordinate and help execute an employee engagement calendar and communication strategies that align with business priorities.</li><li>
Assist in planning and delivering engagement initiatives, events, and campaigns to enhance team morale, connection, and sense of belonging.</li><li>
Help maintain and update the Employer Value Proposition (EVP) calendar, ensuring activities align with recruitment, onboarding, and retention programs.</li><li>
Work closely with the Talent Acquisition team to support and promote the company's EVP through internal and external channels.</li><li>
Draft, edit, and deliver employee-related communications, ensuring they are clear, engaging, and consistent with the company&rsquo;s tone and culture.</li><li>
Help maintain open communication channels and raise awareness of employee resources and support programs.</li><li>
Collaborate with internal departments to ensure consistent messaging and meet their communication needs.</li><li>
Stay informed about best practices in employee engagement and communications, sharing relevant insights and recommendations with the team.</li><li>
Collect and analyze feedback, survey data, and engagement metrics to contribute to continuous improvement of engagement initiatives.</li><li>
Support the preparation of regular reports on engagement metrics and assist with recommendations for enhancing the employee experience.</li></ul>
Only Applications in UAE will be considered.
Essential for the role<ul><li>
Bachelor&rsquo;s degree in communications, Human Resources, Marketing, or a related field.</li><li>
A minimum of 1 years of experience in employee engagement, internal communications, or a related role within an MNC.</li><li>
Experience supporting engagement calendars, assisting in communication strategies, or contributing to Employer Value Proposition (EVP) initiatives.</li><li>
Strong verbal and written communication abilities, able to create clear and engaging messages for diverse audiences.</li><li>
Organizational and basic project management skills; able to coordinate multiple tasks and deadlines.</li><li>
Ability to think creatively and support innovative engagement and communication initiatives.</li><li>
Analytical skills to collect and interpret engagement data and feedback.</li><li>
Well-developed interpersonal skills; able to collaborate with cross-functional teams across the organization.</li><li>
Excellent interpersonal skills: ability to work with cross-functional teams and build relationships across the organization.</li><li>
A deep understanding of fostering inclusivity and respect in the workplace, with a commitment to promoting diversity and equity.</li></ul>
Desirable for the role<ul><li>
Experience in working with external agencies on content development or engagement activities.</li><li>
Experience in change management projects.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

Employee Engagement and Communications Specialist

<div>
 
 JOB TITLE
 
 
 
 
 Employee Engagement and Communications Specialist
 
 
 
 
 About Astrazeneca
 
 
 
 AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
 
 
 
 Role Summary
 
 
 
 This role supports the delivery of employee engagement initiatives and internal communications designed to foster a positive employee experience and inclusive culture. Working collaboratively with the team, the employee engagement and communications specialist helps to execute engagement programs, craft compelling internal communications, and coordinate with stakeholders to ensure successful implementation of engagement activities.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support initiatives that promote company values, recognition programs, and diversity and inclusion efforts to build an inclusive culture.
 </li>
 <li>
 Collaborate with the Head of People and Culture and team members to coordinate and help execute an employee engagement calendar and communication strategies that align with business priorities.
 </li>
 <li>
 Assist in planning and delivering engagement initiatives, events, and campaigns to enhance team morale, connection, and sense of belonging.
 </li>
 <li>
 Help maintain and update the Employer Value Proposition (EVP) calendar, ensuring activities align with recruitment, onboarding, and retention programs.
 </li>
 <li>
 Work closely with the Talent Acquisition team to support and promote the company's EVP through internal and external channels.
 </li>
 <li>
 Draft, edit, and deliver employee-related communications, ensuring they are clear, engaging, and consistent with the company&rsquo;s tone and culture.
 </li>
 <li>
 Help maintain open communication channels and raise awareness of employee resources and support programs.
 </li>
 <li>
 Collaborate with internal departments to ensure consistent messaging and meet their communication needs.
 </li>
 <li>
 Stay informed about best practices in employee engagement and communications, sharing relevant insights and recommendations with the team.
 </li>
 <li>
 Collect and analyze feedback, survey data, and engagement metrics to contribute to continuous improvement of engagement initiatives.
 </li>
 <li>
 Support the preparation of regular reports on engagement metrics and assist with recommendations for enhancing the employee experience.
 
 
 </li>
 </ul>
 
 Only Applications in UAE will be considered.
 
 
 
 
 Essential For The Role
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communications, Human Resources, Marketing, or a related field.
 </li>
 <li>
 A minimum of 1 years of experience in employee engagement, internal communications, or a related role within an MNC.
 </li>
 <li>
 Experience supporting engagement calendars, assisting in communication strategies, or contributing to Employer Value Proposition (EVP) initiatives.
 </li>
 <li>
 Strong verbal and written communication abilities, able to create clear and engaging messages for diverse audiences.
 </li>
 <li>
 Organizational and basic project management skills; able to coordinate multiple tasks and deadlines.
 </li>
 <li>
 Ability to think creatively and support innovative engagement and communication initiatives.
 </li>
 <li>
 Analytical skills to collect and interpret engagement data and feedback.
 </li>
 <li>
 Well-developed interpersonal skills; able to collaborate with cross-functional teams across the organization.
 </li>
 <li>
 Excellent interpersonal skills: ability to work with cross-functional teams and build relationships across the organization.
 </li>
 <li>
 A deep understanding of fostering inclusivity and respect in the workplace, with a commitment to promoting diversity and equity.
 
 
 </li>
 </ul>
 
 Desirable for the role
 
 
 
 <ul>
 <li>
 Experience in working with external agencies on content development or engagement activities.
 </li>
 <li>
 Experience in change management projects.
 
 
 </li>
 </ul>
 
 Why AstraZeneca?
 
 
 
 At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare.
 
 
 
 So, what&rsquo;s next?
 
 
 
 <ul>
 <li>
 Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.
 </li>
 <li>
 Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.
 
 
 </li>
 </ul>
 
 Where can I find out more?
 
 
 
 Our Social Media, Follow AstraZeneca on LinkedIn
 
 
 Follow AstraZeneca on Facebook
 
 
 Follow AstraZeneca on Instagram
 
 
 
 Date Posted
 
 
 
 01-أكتوبر-2025
 
 
 
 Closing Date
 
 
 
 10-أكتوبر-2025
 
 
 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
</div>

AQC Fitout

The Role
 We are seeking a highly driven and bilingual Sales & E-commerce Conversion Specialist to be the front-facing communication expert for our digital channels. Your primary mission will be to engage, educate, and convert website + Onsite visitors and social media users into paying customers. This role requires fluency in both Arabic and English. Key Responsibilities: Customer Engagement & Conversion (Core Focus) - Front-Line Communication: Proactively engage with potential customers across the company website (via chat/messaging), social media platforms, and direct messaging channels. - Product Expertise: Become an expert on our product offerings, materials, and unique value proposition to effectively guide customers through their purchasing journey. - Visitor-to-Customer Conversion: Analyze customer needs, address inquiries, overcome objections, and drive sales by converting initial interest and inquiries into completed purchases. E-commerce Operations & Support: - Listing Management: Assist in maintaining accurate and engaging product listings, ensuring all material specifications and features are clearly communicated on the e-commerce platform. - Order Coordination: Ensure smooth processing and tracking of online orders, from placement to dispatch, coordinating with logistics and inventory teams. Language & Communication: - Conduct all communication, both written and verbal, with professional fluency in Arabic and English. - Develop and maintain a library of standard responses and product information in both languages to ensure consistent, high-quality service.
 
Requirements
 <ul>
<li>Fluent in Arabic and English (reading, writing, and speaking is mandatory). - Proven experience in a customer-facing sales role, preferably within an e-commerce or showroom. - Demonstrable experience using Live Chat tools on a website and managing direct communication on platforms like Instagram, Facebook, or WhatsApp Business. - Strong persuasive communication and negotiation skills focused on closing sales. - Exceptional attention to detail and strong organizational skills. - Familiarity with Shopify Platform</li>
</ul>
About the company
 AQC FITOUT, established in Dubai in 2017, is a prominent interior contractor with a track record of over 58 successful projects across various industries. We specialize in delivering turnkey interior fit-out solutions. We offer designing, execution, and renovation services for diverse spaces such as commercial, residential, and hospitality sectors and provide core & shell services for offices, F&B outlets, gyms, shops, and warehouses. We also provide interior renovation works for residential buildings, hotels, and private villas.

Sales & E-commerce Conversion Specialist (Arabic/English)

Sanofi

<div>Job Description:
Customer Engagement Manager
Position Overview
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
Key Responsibilities<ul><li>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients</li><li>
Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.</li><li>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations</li><li>
Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys</li><li>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches</li><li>
Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms</li><li>
Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs</li><li>
Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks</li><li>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus</li><li>
Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives</li><li>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</li><li>
Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving</li><li>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication</li><li>
Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs</li></ul>
Required Qualifications and Experience<ul><li>
Bachelor's degree in Marketing, Business, or related field; MBA preferred</li><li>
5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries</li><li>
Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships</li><li>
Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams</li><li>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches</li><li>
Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators</li><li>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process</li><li>
Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals</li><li>
Experience in analyzing customer data and translating insights into actionable strategies</li><li>
Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking</li><li>
Track record of taking thoughtful risks to develop creative solutions that address customer needs</li><li>
Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events</li></ul>
Cross-Functional Collaboration
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
null</div>

Customer Engagement Manager

daldhis general trading llc

About UsWe are a premium natural products brand specializing in Frankincense essential oils and raw organic resins . Our products are 100% natural, hand-harvested, and positioned for the high-end organic and wellness market.Role DescriptionWe are seeking a presentable and confident female representative to support our participation in the upcoming Organic &amp; Natural Expo (17&ndash;19 November 2025) in Dubai.The role has two phases:<ul><li>October (remote preparation): Assist with booth preparation, coordinate display design, review promotional material, and attend 2 office visits.</li><li>November (expo month): Continue supporting preparations and work full-time during the expo days (17&ndash;19 Nov) at the Dubai World Trade Centre.</li></ul>The ideal candidate will have knowledge of essential oils, aromatherapy, or natural wellness products, and be comfortable engaging with customers and supporting booth activities.Key Responsibilities<ul><li>Assist in October with booth preparation, design coordination, and event readiness (remote with 2 office visits).</li><li>Present and explain our premium Frankincense essential oils and raw resin products to visitors during the expo.</li><li>Engage with potential customers, answer product-related questions, and highlight product benefits.</li><li>Support with product demonstrations, sampling, and sales discussions.</li><li>Assist with video recording / content creation during the expo (social media clips, customer interactions).</li><li>Represent the brand professionally and warmly throughout the project.</li></ul>Requirements<ul><li>Female, presentable, and confident in public speaking.</li><li>Prior experience in essential oils, aromatherapy, cosmetics, or wellness product sales is highly preferred.</li><li>Strong communication and customer interaction skills.</li><li>Ability to explain product benefits clearly and persuasively.</li><li>Fluent in English (Arabic is a plus).</li><li>Available for October (remote with 2 visits) and full-time during 17&ndash;19 November 2025 in Dubai.</li></ul>Job Type: Part-timePay: AED2,000.00 - AED3,500.00 per monthExpected hours: 10 per week

Expo Sales & Booth Representative – Premium Essential Oils

INDOGUNA DUBAI L.L.C.

<div>
 
 We are looking for a proactive and results-oriented E-Commerce Specialist to manage and grow the Maxzi.ae online sales channel under Indoguna. The ideal candidate will have hands-on experience with end-to-end e-commerce operations, including platform management, customer engagement, and digital marketing initiatives to drive revenue growth, brand visibility, and customer loyalty.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Identify and pursue new online business opportunities, partnerships, and sales channels to increase Maxzi.ae&rsquo;s market share and customer base.
 </li>
 <li>
 Develop and implement initiatives to convert website traffic into sales and nurture long-term customer relationships.
 </li>
 <li>
 Collaborate closely with the logistics, and operations teams to coordinate order fulfillment and delivery processes.
 </li>
 <li>
 Monitor sales performance, track KPIs, and prepare regular reports on business performance and competitor activities.
 </li>
 <li>
 Optimize product listings, pricing strategies, and promotional offers to maximize online visibility and sales conversion rates.
 </li>
 <li>
 Build and maintain strong relationships with platform representatives, partners, and suppliers.
 </li>
 <li>
 Stay updated on e-commerce trends, platform algorithm changes, and best practices to maintain a competitive edge.
 </li>
 <li>
 Manage multiple projects efficiently while adhering to budget and deadlines.
 </li>
 <li>
 Assist in developing strategic initiatives to expand Maxzi.ae&rsquo; s online footprint within the Indoguna portfolio.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 
 <ul>
 <li>
 Proven track record of driving online sales growth and developing new e-commerce revenue streams.
 </li>
 <li>
 Diploma or Degree in Sales, Marketing, Business, or related field.
 </li>
 <li>
 Minimum 3 years&rsquo; experience in e-commerce, sales, or business development, preferably in B2C online retail.
 </li>
 <li>
 Strong knowledge of e-commerce platforms, digital marketing tools, and online customer engagement strategies.
 </li>
 <li>
 Proficient with social media selling tools and digital live engagement platforms (e.g., Facebook LIVE).
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Strong organizational and time management skills, capable of handling multiple priorities.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic, fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Familiarity with AI tools relevant to e-commerce operations is a plus.
 </li>
 </ul>
</div>

Ecommerce Specialist

Explore 3078+ Customer engagement specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

3078 customer engagement specialist jobs IN Dubai

WhatsApp Automation, Shopify & AI Agent Expert

Employee Engagement and Communications Specialist

Employee Engagement and Communications Specialist

Sales & E-commerce Conversion Specialist (Arabic/English)

Customer Engagement Manager

Expo Sales & Booth Representative – Premium Essential Oils

Ecommerce Specialist