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customer engagement specialist

Smart Horizons Ltd

Overview: We are looking for a Customer Growth &amp; Success Specialist to provide exceptional client support, ensuring businesses and individuals receive the best training solutions for their needs. This role is all about nurturing relationships, ensuring smooth training experiences, and helping organisations make the most of our services. While you will naturally engage with potential customers through inbound enquiries, you&rsquo;ll also use your initiative to identify organisations that might benefit from our training and introduce them to relevant opportunities - not through hard sales, but by offering helpful insights and solutions. You will be instrumental in customer satisfaction, repeat business, and increasing awareness of our training solutions within key sectors.Key Responsibilities: Client Support &amp; Retention (Primary Focus)<ul><li>Act as a trusted point of contactfor clients, ensuring they feel supported and informed throughout their journey with us.</li><li>Handle inbound enquiries via phone, email, and live chat, guiding clients to the best training options for their needs.</li><li>Provide tailored recommendations to ensure businesses and individuals get the most from their training.</li><li>Manage client accounts, checking in regularly to ensure satisfaction and continued engagement.</li><li>Assist with contract renewals and training license usage, ensuring clients can plan effectively.</li><li>Gather feedback from clients and work with internal teams to enhance our services.</li><li>Maintain an accurate and up-to-date CRM system to track client interactions.</li></ul>Customer Engagement &amp; Growth (Supporting Business Awareness &amp; Outreach)<ul><li>Use free time to reach out to organisations within sectors we already work with, offering helpful insights into training solutions that may benefit them.</li><li>Identify natural opportunities for businesses to expand their training based on their needs, industry trends, or regulatory changes.</li><li>Follow up on warm leads, ensuring potential customers have all the information they need to move forward at their own pace.</li><li>Build and maintain relationships with businesses that may not be immediate customers but could benefit from training in the future.</li><li>Keep an eye on industry trends and share insights that could help clients and potential clients make informed decisions.</li></ul>Operational Support &amp; Coordination<ul><li>Ensure all client records and interactions are logged accurately in the CRM system.</li><li>Liaise with trainers and internal teams to ensure training runs smoothly.</li><li>Process invoices, issue certificates, and handle finance-related customer queries as needed.</li><li>Support the development of customer resources, such as FAQs and training guides.</li></ul>Skills and Experience:<ul><li>A natural communicator who enjoys supporting customers and building relationships.</li><li>Someone who takes pride in helping businesses find the right solutions rather than &ldquo;selling.&rdquo;</li><li>A proactive, organised team player with strong attention to detail.</li><li>Previous experience in customer service, account management, or consultative roles is beneficial.</li><li>Comfortable using CRM systems and tracking customer interactions.</li></ul>Additional informationThis role is advertised as full-time (37.5 hours per week), but we are also open to a four-day workweek (30 hours per week) for the right candidate(s).Next StepsIf you&rsquo;re passionate about providing exceptional client support and helping organisations make the most of our services, we would love to see your CV and answers to the following application questions.Job Types: Full-time, Part-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What does excellent customer support mean to you, and how do you deliver it?</li><li>Describe a time you helped a customer or client achieve a successful outcome. What steps did you take?</li><li>How would you balance responding to inbound enquiries with proactively reaching out to potential clients without being &ldquo;salesy&rdquo;?</li><li>What strategies would you use to build long-term relationships with clients and encourage repeat business?</li><li>How do you stay organised when managing multiple client accounts and tasks?</li><li>What interests you about this role and our approach to training solutions? </li></ul>Experience:<ul><li>CRM software: 2 years (Preferred)</li><li>training, education, or professional development industry: 2 years (Preferred)</li><li>Customer service or account management: 2 years (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Growth and Success Specialist

Lamborghini Abu Dhabi & Dubai

<div>
 
 To personify the brand by delivering a premium experience, embodying its values, and enhancing visibility through events, social media, customer engagement, and brand representation. Acts as the bridge between the brand and target audience.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 1. Customer Engagement &amp; Experience
 
 
 Act as the first point of contact during VIP events, test drives, and showroom visits including Customer showroom delivery experience.
 
 
 Deliver tailored brand storytelling and vehicle presentations.
 
 
 Escort VIP guests and clients during events, explaining brand heritage, craftsmanship, and innovation.
 
 
 2. Event Representation
 
 
 Represent the brand at corporate events, motor shows, exhibitions, and exclusive activations DXB-AUH.
 
 
 Coordinate with marketing/event teams to ensure smooth brand presence and execution.
 
 
 3. Content Creation &amp; Social Media
 
 
 Participate in photo/video shoots, interviews, and live events.
 
 
 Regularly co-create content aligned with brand image and guidelines.
 
 
 4. Brand Training &amp; Knowledge
 
 
 Maintain in-depth knowledge of the brand's current models, future launches, and unique selling points globally and locally.
 
 
 Attend internal product and soft skills training.
 
 
 5. Relationship Building
 
 
 Maintain a professional, luxury-level attitude with clients at all times.
 
 
 6. Reporting &amp; Feedback
 
 
 Submit reports on guest feedback, event impressions, and market trends to the line manager on a monthly basis.
 
 
 Assist the marketing team with insights from customer interactions.
 
 
 
 
 
 IDEAL PROFILE
 
 
 Experience: 2 - 5 years in luxury, hospitality, or automotive industries.
 
 
 Languages: Fluent English (Arabic is a plus).
 
 
 Skills: Exceptional communication, storytelling, presentation, and etiquette.
 
 
 Appearance: Well-groomed, elegant, aligns with luxury brand standards.
 
 
 Personality: Charismatic, confident, emotionally intelligent.
 
</div>

Brand Ambassador

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Creative

wolfis

Customer Engagement &amp; Communication
<ul>
<li>Respond promptly and professionally to customer enquiries via email, WhatsApp, Instagram DM, Facebook DM, live chat, and phone.</li>
<li>Deliver friendly and informative responses that align with Wolfi s brand tone and customer-first approach.</li>
</ul>
Sales &amp; Revenue Support
<ul>
<li>Assist customers with product enquiries, availability, and purchase options.</li>
<li>Encourage sales by suggesting suitable alternatives, add-ons, and related products.</li>
<li>Create and pass qualified leads to in-store sales teams when required.</li>
</ul>
Brand &amp; Product Enquiries
<ul>
<li>Handle enquiries related to Wolfi s partner brands (e.g., Scott, Thule) and ensure accurate, timely information is provided.</li>
<li>Escalate complex or technical questions to the relevant internal teams.</li>
</ul>
E-Commerce &amp; Online Support
<ul>
<li>Guide customers through the Wolfis.ae website to complete purchases.</li>
<li>Report website issues, missing product details, or user experience challenges to the e-commerce team.</li>
</ul>
Customer Service Excellence
<ul>
<li>Maintain a high level of professionalism and empathy in all interactions.</li>
<li>Ensure consistent follow-up on open customer queries until resolved.</li>
</ul>
Team Collaboration &amp; Learning
<ul>
<li>Stay informed about new product arrivals, events, and promotions.</li>
<li>Work closely with Marketing, Retail, and Customer Service teams to ensure smooth communication and aligned messaging.</li>
</ul>

Online Communications Specialist

Supertech Group

<div>Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?
Are you polished, persuasive, and ready to make your mark in a fast-growing tech company with global reach?
Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?
If yes, you're in the right place.
webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally.
We&rsquo;re looking for high-performing professionals, ideally from hospitality, luxury retail, sports, entertainment, or similar high-touch industries to join our team. If you excel at building relationships, making great first impressions, and driving interest at the highest levels, this role is your next career step.
You&rsquo;ll act as the first point of contact with major clients: global brands, sports teams, and event organizers. Your job is to open doors, spark qualified interest, and hand off leads to our technical sales team.
key Responsibilities :
<ul><li>Connect with enterprise prospects through networking, cold outreach, and in-person pitches</li>
<li>Attend high-profile events as a brand ambassador</li>
<li>Build relationships with senior decision-makers across sports, entertainment, and enterprise</li>
<li>Book discovery meetings for our internal technical sales team to continue the conversation.</li>
<li>Work with our marketing team to refine messaging and approach</li>
</ul>
Requirements<ul>
<li>
2&ndash;4 years in a customer-facing, relationship-driven role, ideally in hospitality, events, or a highly professional service environment</li>
<li>Strong presentation skills and a polished, client-ready demeanor</li>
<li>Confidence in initiating cold conversations and navigating high-stakes meetings</li>
<li>Competitive mindset and self-motivation, you know how to work a territory</li>
<li>Bonus: Experience with enterprise clientele or exposure to consultative selling</li></ul></div>

Client Engagement Representative (Events, Sports & Hospitality)

ROMISHOME

Job SummaryWe are looking for a creative and pet-loving Social Media Specialist to manage and grow our doggy kennel&rsquo;s online presence. The role focuses on creating engaging content, increasing brand visibility, generating leads, and building a loyal pet-parent community across social media platforms.Key ResponsibilitiesContent Creation &amp; Management<ul><li>Plan, create, and publish daily content (photos, videos, reels, stories) featuring dogs, activities, grooming, boarding, and happy customers</li><li>Write engaging captions, hashtags, and CTAs tailored to pet parents</li><li>Ensure all content reflects the brand&rsquo;s tone, values, and quality standards</li><li>Coordinate photo/video shoots at the kennel</li></ul>Social Media Platforms<ul><li>Manage accounts on Instagram, Facebook, TikTok, and YouTube Shorts</li><li>Schedule posts using tools like Meta Business Suite or similar</li><li>Monitor trends and viral formats in the pet industry and adapt content accordingly</li></ul>Community Engagement<ul><li>Respond promptly to comments, DMs, and inquiries</li><li>Engage with followers, pet influencers, and local pet communities</li><li>Handle basic customer queries and route leads to the sales/operations team</li></ul>Growth &amp; Lead Generation<ul><li>Grow followers organically and through collaborations</li><li>Run and optimize paid social media ads (optional but preferred)</li><li>Promote offers, packages, seasonal campaigns, and events</li><li>Track leads generated through social media</li></ul>Analytics &amp; Reporting<ul><li>Monitor performance metrics (reach, engagement, followers, leads)</li><li>Prepare weekly/monthly performance reports</li><li>Suggest improvements based on data insights</li></ul>Collaboration<ul><li>Coordinate with kennel staff to capture daily moments and updates</li><li>Work with influencers, pet bloggers, and brand partners when required</li></ul>Required Skills &amp; QualificationsMandatory<ul><li>Proven experience as a Social Media Specialist / Manager</li><li>Strong knowledge of Instagram &amp; Facebook marketing</li><li>Excellent photo/video content sense (mobile content creation is a must)</li><li>Basic graphic/video editing skills (Canva, CapCut, InShot, etc.)</li><li>Strong English communication skills</li></ul>Preferred<ul><li>Experience in pet industry, lifestyle, or hospitality brands</li><li>Knowledge of Dubai/UAE social media trends</li><li>Paid ads experience (Meta Ads Manager)</li><li>Influencer marketing experience</li></ul>Personal Traits<ul><li>Genuine love for dogs and animals</li><li>Creative, energetic, and detail-oriented</li><li>Quick learner and trend-focused</li><li>Comfortable interacting with customers and pets on-site</li></ul>Working Conditions<ul><li>On-site presence required for content creation</li><li>Flexible working hours based on content needs and events</li><li>Weekend availability preferred (high engagement days)</li></ul>KPIs (Performance Indicators)<ul><li>Monthly follower growth</li><li>Engagement rate</li><li>Leads and inquiries generated</li><li>Content consistency and quality</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Social Media Specialist

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 On behalf of Huawei, a world-renowned IT and Communications Company, We are seeking a Marketing Specialist o support B2B marketing planning, event execution, content development, and experiential marketing initiatives.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 1.Marketing Planning &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Development and execution of Annual Marketing Plans
 </li>
 <li>
 Plan &amp; Execute marketing events such as summits, exhibitions, forums, workshops, product launches, and customer engagement sessions.
 </li>
 <li>
 Drive customer feedback collection and lead generation, and analyze campaign performance to assess effectiveness and ROI.
 </li>
 </ul>
 
 
 
 
 
 2.Content Creation
 
 
 
 
 
 
 Develop creative marketing materials aligned with campaign themes, including:
 
 <ul>
 <li>
 Case study brochures
 </li>
 <li>
 Event invitations
 </li>
 <li>
 Venue branding and design concepts
 </li>
 <li>
 Launch ceremony concepts
 </li>
 <li>
 Promotional and showcase videos
 </li>
 </ul>
 
 
 
 
 
 3.Requirements
 
 
 
 
 
 <ul>
 <li>
 3+ years' of experience in marketing planning, event management, and content creation
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Communications, or a related field.
 </li>
 <li>
 Knowledge of marketing compliance and regulatory requirements is preferred.
 </li>
 <li>
 Full professional proficiency in English
 </li>
 <li>
 Proficiency in Arabic/ Chinese is a strong plus.
 </li>
 </ul>
 
 
</div>

Marketing Specialist (B2B Events Management & Content Creation)

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