customer experience coordinator

Splend

<div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.</div><div></div><div><br>
<h3 class="jobSectionHeader"><b>
You'll be excited to work in this role if...</b></h3>
<div><ul><li>You&rsquo;re able to stay calm when someone else is upset. You don&rsquo;t take it personally and you like helping work through a problem.
</li><li>You take pride in following through on the small details. Logged notes, completed follow-ups, no loose ends.
</li><li>You want a hands-on role where no two days are the same, working face-to-face with customers from all walks of life.</li>
</ul>
</div><div></div><h3 class="jobSectionHeader"><b>About the role</b></h3>
<p>
The InLife Coordinator at Splend is a face-to-face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly.</p>
<p>
As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.</p>
</div>
<h3 class="jobSectionHeader"><b>What you'll be doing
</b></h3><ul><li>Handle daily customer issues including accident damage, warranty claims, and terminations with professionalism and empathy through face-to-face interactions and handling customer walk-ins.</li>
<li>Manage emotionally charged discussions around billing, repairs, and contract breaches calmly and clearly.</li>
<li>Conducted vehicle damage inspections and accurately documented findings.</li>
<li>Identify and resolve issues early to prevent escalations and contract terminations.</li>
<li>Explain next steps, responsibilities, and costs fairly and consistently to customers.</li>
<li>Manage the customer lifecycle post-onboarding through to contract end, ensuring timely follow-up.</li>
<li>Record all interactions and updates precisely in CRM and vehicle systems including Zoho, Microsoft Excel, and Microsoft Outlook to maintain accurate customer records and manage daily tasks.</li>
<li>Work closely with fleet and sales teams to coordinate vehicle inspections, repairs, and service issues.</li>
<li>Organise and manage customer walk-ins and appointments, providing calm, solution-focused support.</li>
<li>Perform all related admin tasks to maintain smooth account management and policy compliance.</li>
<li>Ensure customer adherence to contracts and company policies with a balance of firmness and empathy.</li>
<li>Processed insurance policies and ensured compliance with company procedures.</li>
<li>Coordinated and executed booking processes, ensuring appointments were scheduled accurately and efficiently.</li>
<li>Work a Tuesday to Saturday schedule, demonstrating flexibility and reliability to meet business and customer needs.</li>
</ul>
<div></div><h3 class="jobSectionHeader"><b>What you'll bring to Splend
</b></h3><div><ul><li>Ability to multitask and thrive in a fast-paced retail environment.</li>
<li>Excellent problem-solving abilities with a customer-focused approach to resolving issues.</li>
<li>Proven track record in a customer service role, with a focus on delivering high quality customer experience.</li>
<li>Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.</li>
<li>Ability to handle stressful situations with professionalism, empathy and a calm demeanor.</li>
<li>Full UK license required. You'll be based at our Cricklewood Hub and work weekends as per the roster.</li>
</ul></div><h3 class="jobSectionHeader"><b>Benefits &amp; Support</b></h3>
<div>
<div><div><p>\uD83D\uDCB0 Bonus scheme: Opportunity to earn based on your performance</p>
</div>
<div><p>\uD83C\uDFD6️ Annual leave: 25 days + bank holidays</p>
</div>
<div><p>\uD83C\uDF82 Day off for your Birthday!</p>
</div>
<div><p>\uD83D\uDE98 Salary packaging with 15% employer contributions for Electric Vehicles</p>
</div>
<div><p>\uD83D\uDCD6 Dedicated Learning &amp; Development platform</p>
</div>
<div><p>❤️&zwj;\uD83E\uDE79 Private Health Insurance and Monthly Wellness Allowance</p>
</div>
<div><p>\uD83D\uDCAD Employee Assistance Program</p></div><br>
</div>
</div><div></div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Our Process</b></h3>
</div>
<div><div><div><ul><li><p>Intro with our Talent team to understand your background, aspirations, and answer your questions.</p>
</li></ul>
</div></div><div><div><ul><li><p>Interview with the hiring manager to discuss your experience and how it aligns with this role.</p>
</li></ul>
</div></div><div><div><ul><li><p>Where it applies, we&rsquo;ll ask you to complete a practical case study.</p>
</li></ul>
</div></div><div><div><ul><li><p>Final interview to discuss Splend&rsquo;s long-term vision and to check any remaining questions.</p></li></ul><br>
</div>
</div></div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>Diversity &amp; Inclusion</b></h3>
<p>
At Splend, we value diversity and inclusion and consider it key to our success. We&rsquo;re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.</p>
</div>
<div><p>If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.</p>
</div>
<div><p>When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.</p>
</div>
</div></div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Experience Coordinator

Oner Active

<div><p><b>ONER ACTIVE</b></p><p><b>
Role: </b>Logistics Coordinator</p><p><b>
Reports into: </b>Inbound Logistics Manager</p><p><b>
Contract Type: </b>Full Time, working 7.5 hours per day, 5 days per week</p><p><b>
Location: </b>Hybrid, working 3 days a week in our offices based in Old Street, London</p><p></p><p><b>
About Us</b></p><p>
Nothing is clearer to us than the belief that every woman should include strength training in her life to enhance both physical and mental well-being. It&rsquo;s about building strong bodies and even stronger minds, asserting their right to take up space in the gym, and allowing the spotlight to shine bright on their progress.</p><p>
To us, strength training represents a determined, goal-oriented mindset and an unwavering work ethic. We don&rsquo;t wait for success; we create it through hard work and determination. When faced with challenges, we don&rsquo;t back down; instead, we break through barriers, recognising that true progress lies on the other side.</p><p>
These are the pillars that form the foundation of Oner Active. We consistently challenge ourselves to create innovative and impactful products, so that you can perform better. With our range of products and innovative approach, we provide a wide variety of colours to ensure that all skin tones genuinely radiate in Oner.</p><p><b>
Our Purpose and Mission</b></p><p>
We are on a mission to unite and empower women to be the strongest version of themselves through strength training. We want to inspire women to take centre stage in the gym by promoting strength training, which underpins all movement and sport, as a healthy foundation in life.</p><p><b>
Our Benefits</b></p><ul><li>25 days annual leave plus bank holidays and work from anywhere up to 4 weeks a year</li><li>5% employer match salary sacrifice pension scheme</li><li>Generous Oner Active discount plus regular office sample sales</li><li>Free Evolve You subscription</li><li>Private Healthcare with Vitality including optical and dental</li><li>Monthly wellness allowance and team workout classes</li><li>Start-up culture, the chance to learn and make a real impact</li><li>Great employee events like our Summer party, Christmas party and team away days</li><li>Healthy office snacks and fruit (plus a chocolate cupboard for a sweet treat for the balance)</li><li>Dog friendly office</li></ul><p></p><p><b>
The Role</b></p><p>
The Logistics Coordinator provides operational and administrative support across the end-to-end supply chain, ensuring the accurate execution of purchase orders, inventory movements, and logistics activities. Working closely with suppliers, freight forwarders, distribution partners, and internal stakeholders, this role is responsible for maintaining accurate system data, coordinating shipments, supporting inventory visibility, and ensuring the smooth flow of information throughout the supply chain.</p><p>
The Logistics Coordinator plays a key role in supporting product availability, operational efficiency, and customer service by ensuring day-to-day supply chain processes are executed accurately and on time.</p><p><b>
You&rsquo;ll be responsible for</b></p><ul><li>Create, maintain, and update purchase orders within the ERP system.</li><li>Process purchase order amendments, cancellations, and revisions as required.</li><li>Ensure purchase order information is accurate, complete, and aligned with supplier confirmations.</li></ul><div><ul><li>Monitor purchase order status throughout the supply chain lifecycle.</li></ul></div><ul><li>Maintain accurate supply chain master data within ERP and supporting systems.</li></ul><div><ul><li>Update shipment milestones, delivery dates, inventory records, and supplier information.</li></ul></div><ul><li>Track inbound shipments from suppliers through to delivery at distribution centres.</li><li>Maintain shipment visibility and communicate updates to relevant stakeholders.</li><li>Liaise with freight forwarders and logistics providers regarding shipment status and documentation.</li></ul><div><ul><li>Escalate delays or exceptions to the Inbound Logistics Manager where appropriate.</li></ul></div><ul><li>Act as a day-to-day point of contact for suppliers regarding purchase orders, shipping documentation, and delivery schedules.</li><li>Follow up on outstanding order confirmations, shipping milestones, and required documentation.</li></ul><div><ul><li>Support supplier compliance with company logistics and documentation requirements.</li></ul></div><ul><li>Validate freight invoices against agreed rates</li><li>Raise and process Sample and Event orders</li><li>Coordinate order fulfilment requirements with PR, marketing, campaigns teams and logistics partners.</li><li>Monitor order progress and resolve any issues impacting delivery schedules.</li></ul><div><ul><li>Ensure Sample and Event orders are accurately reflected within company systems.</li></ul></div><ul><li>Support product launches by coordinating supply chain information and resolving operational issues.</li></ul><div><ul><li>Respond to ad hoc supply chain queries and provide timely operational support.</li></ul></div><p></p><div><p><b>
You&rsquo;ll Need to Have:</b></p></div><p></p><ul><li>Previous experience in a supply chain, logistics, procurement, or operations coordination role.</li><li>Experience using ERP systems and Microsoft Excel.</li><li>Strong organisational skills with excellent attention to detail.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul><div><ul><li>Excellent communication and stakeholder management skills.</li></ul></div><p></p><p><b>
Equality, Diversity, and Inclusion</b></p><p>
At Oner Active it&rsquo;s about embracing diversity and empowering every individual to reach their full potential. We are committed to creating an environment where everyone feels valued, supported, and able to thrive.</p><p>
We welcome applications from all backgrounds and are dedicated to ensuring that everyone has equal access to opportunities during the recruitment process. If you require any reasonable adjustments or additional support, we encourage you to reach out to our Recruitment team, we&rsquo;re here to support you every step of the way.</p></div>

Logistics Coordinator

Southbank Club

<p><b>The Role</b></p><p>Reception is the heart of Southbank Club.</p><p>As our Front of House &amp; Membership Coordinator, you'll be the first person members and visitors see when they arrive and often the last person they speak to before they leave.</p><p>Alongside delivering an exceptional member experience, you'll play a key role in helping grow the club through lead management and membership sales.</p><p>You'll gain hands-on experience managing enquiries, following up leads, booking tours, using CRM systems and developing the communication skills needed to convert prospects into members.</p><p>This is an ideal role for someone looking to gain real-world experience in customer service, sales and business development within a growing independent business.</p><p><b>Membership Sales &amp; Lead Management</b></p><ul><li>Manage and respond to new membership enquiries.</li><li>Follow up prospective members via phone, email and CRM.</li><li>Contact previous enquiries and inactive leads.</li><li>Book and coordinate club tours.</li><li>Build rapport with prospective members and understand their goals.</li><li>Help prospective members understand the benefits of joining Southbank Club.</li><li>Support membership growth through consistent lead follow-up.</li><li>Maintain accurate records within our CRM system.</li><li>Track enquiries, tours and conversion rates.</li><li>Gain hands-on experience in sales, lead generation and customer relationship management.</li></ul><p><b>Front of House Responsibilities</b></p><ul><li>Welcome members, guests and prospective members to the club.</li><li>Deliver exceptional customer service.</li><li>Answer phone calls, emails and day-to-day enquiries.</li><li>Build positive relationships with members.</li><li>Maintain a professional and welcoming reception environment.</li><li>Support the smooth day-to-day operation of the club.</li></ul><p><b>Why Join Southbank Club?</b></p><p>This role offers far more than a traditional reception position.</p><p>You'll gain practical experience in:</p><ul><li>Customer service and relationship building.</li><li>Sales and lead conversion.</li><li>Cold calling and lead follow-up.</li><li>CRM and sales pipeline management.</li><li>Business development.</li><li>Community building and member engagement.</li></ul><p><b>Growth Opportunities</b></p><p>This isn't simply a stop-gap reception role.</p><p>Southbank Club is currently undergoing significant investment across its facilities, systems, brand and member experience as we continue to grow the business.</p><p>We're looking for someone who wants to be part of that journey.</p><p>In addition to gaining valuable experience in customer service, sales, lead management, CRM systems and business operations, there will be opportunities for the right person to take on additional responsibility and progress within the business as the club continues to grow.</p><p>Whether your future career is in sales, marketing, recruitment, business or management, you'll develop valuable skills that will stay with you throughout your career.</p><p>We're not looking for someone to simply sit behind a reception desk. We're looking for someone who wants to be part of building something special.</p><p>Pay: &pound;13.50 per hour</p><p>Benefits:</p><ul><li>Gym membership</li></ul><p>Work Location: In person</p>

Front of House & Membership Sales Coordinator

THE CROWN ESTATE

<div><p><b>Advert Close date: 8th July 2026</b></p><p><b>
Purpose of Role:</b></p><div><p>
Play a key role in delivering a seamless, high-quality hiring experience across The Crown Estate.</p></div><div><p>
As a Talent Acquisition Coordinator, you&rsquo;ll be at the centre of our recruitment activity, ensuring candidates and hiring managers have a smooth, efficient journey from application to offer.</p><p>
You&rsquo;ll support day-to-day hiring delivery while helping to improve how we work, using data, tools, and process enhancements to drive better outcomes.</p><p>
This is a great opportunity to gain exposure across a wide range of roles and stakeholders, while contributing to a function focused on improving experience, efficiency, and inclusive hiring.</p></div><p></p><div><p><b>
Main accountabilities:</b></p><p><b>
Deliver a seamless hiring experience</b></p></div><div><ul><li><p>
Coordinate interviews, working closely with hiring managers and Business Support Coordinators</p></li></ul></div><div><ul><li><p>
Ensure scheduling is efficient and candidates have a positive, well-managed experience</p></li></ul></div><div><p><b>
Support offers and onboarding</b></p></div><div><ul><li><p>
Prepare and issue offer letters and contracts accurately and on time</p></li></ul></div><div><ul><li><p>
Ensure all approvals and processes are completed smoothly</p></li></ul></div><div><p><b>
Maintain high-quality data and reporting</b></p></div><div><ul><li><p>
Keep ATS data accurate, consistent, and up to date</p></li></ul></div><div><ul><li><p>
Support weekly reporting and contribute to insights shared with the wider team and leadership</p></li></ul></div><div><p><b>
Enable efficient operations</b></p></div><div><ul><li><p>
Manage purchase orders and support day-to-day TA operations</p></li></ul></div><div><div><ul><li><p>
Help prioritise and organise recruitment activity to meet hiring timelines</p></li></ul></div><div><p><b>
Drive continuous improvement</b></p></div><div><ul><li><p>
Identify and implement improvements to processes, tools, and communications</p></li></ul></div><div><ul><li><p>
Support updates to internal systems and resources (e.g. intranet content)</p></li></ul></div><div><p><b>
Support projects and programmes</b></p></div><div><ul><li><p>
Contribute to TA projects that improve efficiency, insight, and candidate experience.</p></li></ul></div><div><ul><li><p>
Support delivery of DEI initiatives and talent events</p></li></ul></div><div><p><b>
Support compliance and governance</b></p></div><div><ul><li><p>
Help maintain consistent, compliant recruitment processes</p></li></ul></div><div><ul><li><p>
Contribute to improving governance and audit readiness</p></li></ul></div><p></p><div><p><b>
Most important skills and requirements:</b></p><p><b>
Experience and mindset:</b></p></div><div><ul><li><p>
Interest in Talent Acquisition, HR, or people-focused roles</p></li></ul></div><div><ul><li><p>
Proactive, organised, and solution-oriented approach</p></li></ul></div><div><p><b>
Attention to detail:</b></p></div><div><ul><li><p>
High level of accuracy, particularly when handling data, contracts, and processes</p></li></ul></div><div><p><b>
Organisation and delivery:</b></p></div><div><ul><li><p>
Strong time management skills, able to manage multiple priorities effectively</p></li></ul></div></div><div><div><p><b>
Communication and collaboration:</b></p></div><div><ul><li><p>
Clear and professional written and verbal communication</p></li></ul></div><div><ul><li><p>
Comfortable working with a wide range of stakeholders</p></li></ul></div><div><p><b>
Systems and data:</b></p></div><div><ul><li><p>
Confident using systems and tools (e.g. ATS, reporting tools, Microsoft Office)</p></li></ul></div><div><ul><li><p>
Comfortable working with data and supporting reporting</p></li></ul></div><div><p><b>
Team working:</b></p></div><div><ul><li><p>
Collaborative approach with a willingness to support others and contribute to team goals</p></li></ul></div><p></p><div><p><b>
Why join?</b></p></div><div><ul><li><p>
Be part of a high-performing Talent Acquisition function at the heart of a major UK organisation</p></li></ul></div><div><ul><li><p>
Gain exposure to end-to-end recruitment across diverse roles and business areas</p></li></ul></div><div><ul><li><p>
Help shape a more efficient, data-driven and candidate-focused hiring experience</p></li></ul></div><div><ul><li><p>
Opportunity to contribute to process improvements, projects, and DEI initiatives</p></li></ul></div></div><p></p><p><b><br>
Our Offering / benefits:</b></p><p>
As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.</p><p></p><p><b>
Disability Disclaimer:</b></p><p>
We are a proud disability confident employer and operate the offer of interview scheme <b>Disability Confident employer scheme - GOV.UK (www.gov.uk)</b>.</p><p>
We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.</p><p>
If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk</p><p>
Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.</p><p></p><p><b><br>
Guidance notes</b>:</p><p>
Remove heavily gendered language by checking this advert via Gender Decoder: find subtle bias in job ads</p><p>
Limit your skills required to those only essential (not desirable) to encourage gender balance of applications</p><p>
Include Disclaimer to encourage applicants to apply even if they feel they dont have 100% of the essential skills to increase the potential for diversity. For Eg. &quot;We encourage applications from candidates who may feel as though they do not possess all of the essential skills. The Crown Estate is firmly focussed on skills based hiring and recognises transferable skills / experiences.&quot;</p><p><b>
Be concise: </b>Don't write too much. To be brutally honest, nobody wants to read about your company for more than two minutes, so make sure that your job ad isn't too long.</p></div>

Talent Acquisition Coordinator - 12 Month FTC

The Crown Estate

<div>
 <strong>
  Advert Close date: 8th July 2026
  <br/>
  <br/>
 </strong>
 <strong>
  Purpose of Role:
  <br/>
  <br/>
 </strong>
 Play a key role in delivering a seamless, high-quality hiring experience across The Crown Estate.
 <br/>
 <br/>
 As a Talent Acquisition Coordinator, you&rsquo;ll be at the centre of our recruitment activity, ensuring candidates and hiring managers have a smooth, efficient journey from application to offer.
 <br/>
 <br/>
 You&rsquo;ll support day-to-day hiring delivery while helping to improve how we work, using data, tools, and process enhancements to drive better outcomes.
 <br/>
 <br/>
 This is a great opportunity to gain exposure across a wide range of roles and stakeholders, while contributing to a function focused on improving experience, efficiency, and inclusive hiring.
 <br/>
 <br/>
 <strong>
  Main accountabilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Deliver a Seamless Hiring Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate interviews, working closely with hiring managers and Business Support Coordinators
  </li>
  <li>
   Ensure scheduling is efficient and candidates have a positive, well-managed experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Support offers and onboarding
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare and issue offer letters and contracts accurately and on time
  </li>
  <li>
   Ensure all approvals and processes are completed smoothly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Maintain high-quality data and reporting
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Keep ATS data accurate, consistent, and up to date
  </li>
  <li>
   Support weekly reporting and contribute to insights shared with the wider team and leadership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Enable efficient operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage purchase orders and support day-to-day TA operations
  </li>
  <li>
   Help prioritise and organise recruitment activity to meet hiring timelines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Drive continuous improvement
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identify and implement improvements to processes, tools, and communications
  </li>
  <li>
   Support updates to internal systems and resources (e.g. intranet content)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Support projects and programmes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Contribute to TA projects that improve efficiency, insight, and candidate experience.
  </li>
  <li>
   Support delivery of DEI initiatives and talent events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Support compliance and governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Help maintain consistent, compliant recruitment processes
  </li>
  <li>
   Contribute to improving governance and audit readiness
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Most important skills and requirements:
  <br/>
  <br/>
 </strong>
 <strong>
  Experience and mindset:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Interest in Talent Acquisition, HR, or people-focused roles
  </li>
  <li>
   Proactive, organised, and solution-oriented approach
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Attention to detail:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High level of accuracy, particularly when handling data, contracts, and processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Organisation and delivery:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong time management skills, able to manage multiple priorities effectively
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication and collaboration:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Clear and professional written and verbal communication
  </li>
  <li>
   Comfortable working with a wide range of stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Systems and data:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Confident using systems and tools (e.g. ATS, reporting tools, Microsoft Office)
  </li>
  <li>
   Comfortable working with data and supporting reporting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team working:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative approach with a willingness to support others and contribute to team goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why join?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a high-performing Talent Acquisition function at the heart of a major UK organisation
  </li>
  <li>
   Gain exposure to end-to-end recruitment across diverse roles and business areas
  </li>
  <li>
   Help shape a more efficient, data-driven and candidate-focused hiring experience
  </li>
  <li>
   Opportunity to contribute to process improvements, projects, and DEI initiatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Offering / benefits:
  <br/>
  <br/>
 </strong>
 As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.
 <br/>
 <br/>
 <strong>
  Disability Disclaimer:
  <br/>
  <br/>
 </strong>
 We are a proud disability confident employer and operate the offer of interview scheme
 <strong>
  Disability Confident employer scheme - GOV.UK (www.gov.uk)
 </strong>
 .
 <br/>
 <br/>
 We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.
 <br/>
 <br/>
 If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at careers@thecrownestate.co.uk
 <br/>
 <br/>
 Please note that if we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.
 <br/>
 <br/>
 <strong>
  Guidance notes
 </strong>
 :
 <br/>
 <br/>
 Remove heavily gendered language by checking this advert via Gender Decoder: find subtle bias in job ads
 <br/>
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 The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other.
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 It includes some of central London&rsquo;s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK&rsquo;s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.
</div>


Moneybox

<div><div><div><b>About Moneybox</b></div>
<div>At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they&rsquo;re saving and investing, buying their first home, or planning for retirement.</div><div></div><div><br>
<h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
The People Operations Manager is responsible for owning and delivering the People Operations roadmap, ensuring our people processes, systems and policies run smoothly, efficiently and at scale. This role leads the end-to-end employee lifecycle, and is expected to be at the forefront of how AI is reshaping People Operations - not just adopting tools, but actively identifying where automation and AI-powered workflows can eliminate manual effort, reduce risk and unlock capacity for higher-value work. This role partners closely with Talent, People Partners, Finance and wider business stakeholders to build scalable infrastructure and deliver an exceptional employee experience - and will be a key voice in shaping Moneybox's approach to People technology, data and AI governance as the function grows.</p>
</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities
</b></h3><div><div><div><h3 class="jobSectionHeader"><b>Operational Excellence &amp; Process Ownership</b></h3>
<ul>
<li><p>Own and optimise end-to-end People lifecycle processes (onboarding, offboarding, employee changes, probations, contracts, references, etc.), with a focus on designing processes that are built for automation.</p>
</li>
<li><p>Drive continuous process improvement initiatives with AI and automation as primary levers to drive efficiency, scalability and employee experience.</p>
</li>
<li><p>Proactively identify opportunities to automate manual workflows and leverage AI-enabled solutions to improve workflow automation and self-service reducing manual effort and improve service quality.Ensure compliance requirements and regulatory obligations (including SMCR) are consistently met and embedded within People processes.</p>
</li>
<li><p>Maintain scalable, well-documented People Operations processes, policies and knowledge bases.</p>
</li>
<li><p>Partner closely with Finance and Payroll to ensure accurate data flows, strong operational controls and seamless pay-related processes.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>People Technology</b></h3>
<ul>
<li><p>Act as owner and subject matter expert for core People systems including HRIS (HiBob), ATS, performance platforms and wider People technology stack.</p>
</li>
<li><p>Drive system optimisation, adoption, automation and cross-system integrations to improve operational efficiency and data accuracy.</p>
</li>
<li><p>Own the People team's AI tooling roadmap: identify where AI can meaningfully improve how the team operates.</p>
</li>
<li><p>Manage People systems governance, ensuring data integrity, compliance and effective system controls across the employee lifecycle.</p>
</li>
<li><p>Manage relationships with third-party People vendors, including renewals, contract management and ongoing performance optimisation.</p>
</li>
<li><p>Partner closely with Finance, Payroll and wider business stakeholders to ensure seamless system operations and accurate people data across all platforms.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Employee Experience &amp; Service Delivery</b></h3>
<ul>
<li><p>Oversee the People inbox/service desk and ensure timely, high-quality support to employees and managers.</p>
</li>
<li><p>Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.</p>
</li>
<li><p>Work with the Office Team to ensure a seamless operational experience for employees.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>Reward &amp; Benefits</b></h3>
<ul>
<li><p>Partner with Payroll and People Partners on the execution of pay cycles.</p>
</li>
<li><p>Implement changes and updates made to our compensation and benefits structure.</p>
</li>
<li><p>Monitor benefits take-up and keep up-to-date with external market trends.</p>
</li>
<li><p>Implement compensation and organisational changes accurately across People systems, ensuring supporting documentation, employee records and internal processes are updated in a streamlined and efficient manner.</p>
</li>
</ul><h3 class="jobSectionHeader"><b>People Team Collaboration</b></h3>
<ul>
<li><p>Line manage and develop People Coordinator, fostering high performance and operational excellence, including building their confidence and capability with AI tools and automation as part of their development.</p>
</li>
<li><p>Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.</p>
</li>
<li><p>Support People Team initiatives, People Ops roadmap delivery and wider cultural/engagement initiatives.</p>
</li>
<li><p>Contribute to broader People Team project work</p>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Experience
</b></h3><div><div><div><ul><li><p>5+ years&rsquo; experience as an owner in the People Operations space, ideally within a fast-paced scale-up or similar environment.</p>
</li>
<li><p>Demonstrable experience using AI tools to meaningfully improve People Operations - not just awareness, but hands-on delivery.</p>
</li>
<li><p>Previous experience support People Operations in a Financial Regulated environment (i.e Knowledge of SMCR) is desirable)</p>
</li>
<li><p>You consider your skill level with excel/google sheets advanced</p>
</li>
<li><p>Strong analytical skills
</p></li><li><p>Demonstrable experience owning and improving People processes at scale.</p>
</li>
<li><p>Strong HRIS experience (HiBob preferred; experience with workflows, automations or integrations is a plus).</p>
</li>
<li><p>Solid understanding of UK employment law, compliance requirements and best-practice People Ops governance.</p>
</li>
<li><p>Experience managing or coaching junior team members.</p>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Skills &amp; Mindset
</b></h3><div><div><div><ul><li><p>Highly organised, process-driven and able to simplify complexity.</p>
</li>
<li><p>A genuine curiosity about AI and emerging People technology, with the confidence to experiment, evaluate and embed new tools pragmatically.</p>
</li>
<li><p>A continuous improvement mindset with proven ability to streamline, automate and optimise workflows.</p>
</li>
<li><p>Strong data literacy - comfortable working with reports, dashboards and People metrics.</p>
</li>
<li><p>Excellent communication and stakeholder management skills.</p>
</li>
<li><p>Thrives in a fast paced, evolving environment with shifting priorities.</p>
</li>
<li><p>A proactive, low-ego team player who drives clarity and operational excellence and is keen to collaborate with other team members.</p>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What's in it for you?</b></h3><div><div><div>
<ul>
<li><p>Opportunity to join a fast-growing, award-winning and super ambitious company</p>
</li>
<li><p>Work with a friendly team of highly motivated individuals</p>
</li>
<li><p>Be in an environment where you are listened to and can actually have an impact</p>
</li>
<li><p>Thriving collaborative and inclusive company culture</p>
</li>
<li><p>Competitive remuneration package</p>
</li>
<li><p>Company pension scheme</p>
</li>
<li><p>Company bonus scheme</p>
</li>
<li><p>Hybrid working environment</p>
</li>
<li><p>Home office furniture allowance</p>
</li>
<li><p>Personal Annual Learning and Development budget</p>
</li>
<li><p>Private Medical Insurance</p>
</li>
<li><p>Health Cash Plan (cashback on visits to the dentist &amp; opticians etc)</p>
</li>
<li><p>Cycle to work scheme</p>
</li>
<li><p>Wellhub subscription to a variety of gyms and wellbeing apps</p>
</li>
<li><p>Enhanced parental pay &amp; leave</p>
</li>
<li><p>25 days holiday + bank holidays with additional days added with length of service.</p>
</li>
<li><p>This is a hybrid role. Our office is in London, by the Oxo Tower</p>
</li>
</ul></div></div></div></div></div><div><div><b>Our Commitment to DE&amp;I:</b></div>
<div>At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential</div>
<div></div>
<div><b>Working Policy:</b></div>
<div>We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.</div>
<div></div>
<div><b>Visa Sponsorship:</b></div>
<div>At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.</div>
<div></div>
<div><b>Please read before you apply!</b></div>
<div>Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.</div>
<div></div>
<div>By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.</div>
<div></div>
<div>We collect applicants&rsquo; personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.</div>
<div></div>
<div>If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future.</div>
<div></div>
<div>If you would like to reach us then please email: [email protected]</div>
<div></div>
<div>If you would rather we did not keep your details on file, you can contact us at: [email protected]</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

People Operations Manager

Astronomer

<div><div><h2 class="jobSectionHeader"><b>Location</b></h2>
<p>London</p>
</div><div><h2 class="jobSectionHeader"><b>Employment Type</b></h2>
<p>Full time</p>
</div><div><h2 class="jobSectionHeader"><b>Location Type</b></h2>
<p>Hybrid</p>
</div><div><h2 class="jobSectionHeader"><b>Department</b></h2>
<p>Customer</p></div></div>
<br><div><div><p>Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow&reg;. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.</p>
<h2 class="jobSectionHeader"><b>About this role:</b></h2>
<p>As a Field Engineer, SWAT, you will join our field team to deliver world-class technical solutions to customer and prospect business problems. In this role, you will be exposed to a wide range of use cases where Apache Airflow sits at the center of the solution.</p>
<p>The impacts you will make will enable customers to rapidly grow their businesses by adopting Astronomer products to meet their goals.</p>
<p></p><h2 class="jobSectionHeader"><b>What you get to do:</b></h2>
<ul><li><p>Implement Astronomer&rsquo;s software and services in the core of some of the world&rsquo;s largest businesses and organizations.</p>
</li><li><p>Guide our largest and most complex customers in their Apache Airflow journeys</p>
</li><li><p>Act as the core interface between the Customer, Sales, and Product to ensure that the broader solution around the platform is solving pain points and bringing value to customers.</p>
</li></ul><p></p><h2 class="jobSectionHeader"><b>What you bring to the role:</b></h2>
<ul><li><p>Strong Kubernetes experience (GKE/EKS/AKS or OpenShift preferred)</p>
</li><li><p>Expertise in at least one programming language.</p>
</li><li><p>Good understanding of network complexities and architectures</p>
</li><li><p>Versatile Terminal and CLI user, this will be a hands-on role, frequently without access to a GUI</p>
</li><li><p>Experience setting up and troubleshooting distributed systems</p>
</li><li><p>Experience with complex SaaS infrastructure operating at scale</p>
</li><li><p>Experience with at least one major cloud provider API/tooling</p>
</li><li><p>Ability to read code</p>
</li><li><p>Work effectively with git</p>
</li><li><p>Cloud-native data architecture experience</p>
</li><li><p>Strong customer facing skills</p>
</li><li><p>Strong oral and written communications skills - should be able to explain complex technical issues to non-technical folks succinctly</p>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Bonus points if you have:</b></h2>
<ul><li><p>Prior experience using or administering Apache Airflow, Autosys, UC4, Temporal, Dagster, or Prefect</p>
</li><li><p>Proficiency in Python/Go.</p>
</li><li><p>Enterprise data experience with or in regulated environments</p>
</li><li><p>Experience with scripting/automation specifically infra (Pulumi, Terraform, Ansible, etc.)</p>
</li><li><p>5+ years experience in a data engineering role or equivalent</p>
</li><li><p>3+ years in a customer-facing role</p>
</li><li><p>Experience with ElasticSearch/Prometheus/Vault</p>
</li></ul><p></p><p><i>#LI-Hybrid</i></p>
<p>At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p></div></div><p></p>

Field Engineer, SWAT

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