customer experience coordinator

Databricks

<div>Req ID: CSQ127R149
Location: London, United Kingdom - Hybrid
Recruiter: Dina Hussain
We&rsquo;re hiring for multiple roles within our FDE team.
As a Forward Deployed Engineer (FDE), you will work with customers to build and productionize solutions to their data &amp; AI challenges using the Databricks platform. You will own the architecture, lead design decisions, and implement end-to-end systems spanning data engineering, AI, and application development. We work cross-functionally to shape long-term strategic priorities and initiatives alongside engineering, product, and developer relations. FDEs deliver with customer empathy, integrating with client systems, training, and other technical needs to help customers get the most value out of their data.
This is a hands-on, customer-facing role for builders who thrive at the intersection of technology and business impact. The ideal candidate combines engineering expertise with adaptability, curiosity, and a passion for working with customers and teammates to solve complex problems that drive measurable outcomes. FDEs are billable and know how to complete projects according to specifications with exceptional customer empathy.
The impact you will have:
<ul><li>Production Solution Delivery: Lead impactful customer technical projects by delivering production-grade systems, designing and building reference architectures, custom applications and data ingestion and ML/AI model integration</li>
<li>Transformational Impact: Guide strategic customers as they implement transformational big data projects, including end-to-end design, build and deployment of industry-leading big data and AI applications. Work with engagement managers to scope technical delivery work with input from the customer</li>
<li>Empower Customers: Guide customers on architecture and design; bootstrap or implement customer projects that lead to a customer's successful understanding, evaluation and adoption of Databricks.</li>
<li>Own the Architecture: Lead architecture and design decisions, ensuring solutions are secure, scalable, and aligned with both customer needs and Databricks best practices.</li>
<li>Work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customers' needs.</li>
<li>Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement-specific product and support issues.</li>
<li>Customer Immersion: Embed with customer teams, engaging with stakeholders from technical ICs to executives to deeply understand challenges and deliver impact.</li>
<li>Reusable Assets &amp; Scale: Contribute accelerators, frameworks, and best practices that scale impact across accounts and influence the Databricks product roadmap.</li>
</ul>What we look for:
<ul><li>Experience in data engineering, data platforms &amp; analytics, or software engineering / full stack development</li>
<li>Comfortable writing code in either Python, Scala, JavaScript/TypeScript, and modern frameworks</li>
<li>Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one</li>
<li>Deep experience with distributed computing with Apache Spark&trade; and knowledge of Spark runtime internals</li>
<li>Familiarity with CI/CD for production deployments</li>
<li>Working knowledge of MLOps, ML/AI models and AI APIs</li>
<li>Design and deployment of performant production end-to-end data architectures and applications that combine data pipelines, ML/AI models, and user-facing interfaces.</li>
<li>Experience with technical project delivery - managing scope, timelines and measurable outcomes, translating complex concepts into actionable solutions.</li>
<li>Documentation and white-boarding skills.</li>
<li>Experience working with enterprise clients and managing conflicts across a broad stakeholder range</li>
<li>Build skills in technical areas, and demonstrate curiosity, adaptability, and eagerness to explore new technologies which support the deployment and integration of Databricks-based solutions to complete customer projects.</li>
<li>Travel to customers 20% of the time</li>
<li>Databricks Certification - an advantage</li>
</ul><div>About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide &mdash; including Comcast, Cond&eacute; Nast, Grammarly, and over 50% of the Fortune 500 &mdash; rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark&trade;, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
 
 
Benefits
 
 
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. 
 
 
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.</div></div>

Senior Forward Deployed Engineer

Navan

<div>We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.

The contact center is the domain, but the core need is strong development capability. The right person is comfortable building production systems, integrating complex platforms, and using AI-assisted engineering tools to move quickly without sacrificing quality.

What You'll Do:
<ul>
<li>Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.</li>
<li>Secure APIs and integrations across internal systems, customer data, and third-party platforms.</li>
<li>Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.</li>
<li>Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.</li>
<li>Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.</li>
<li>Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.</li>
</ul>
What We're Looking For
<ul>
<li>5+ years of backend software engineering experience, ideally with Node.js or TypeScript.</li>
<li>Strong API design, system architecture, integration, debugging, and asynchronous systems experience.</li>
<li>Hands-on experience with AWS Lambda or similar cloud/serverless architecture.</li>
<li>Experience with logging, monitoring, search, data pipelines, or production observability.</li>
<li>Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.</li>
<li>Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.</li>
<li>Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions.</li>
</ul>
Helpful Domain Experience
<ul>
<li>Experience in contact center, telephony, customer support, or workflow automation environments.</li>
<li>Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.</li>
<li>Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.</li>
<li>Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.</li>
</ul>
This senior role will help Navan modernize the technical foundation behind our contact center environment. The work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate.</div>

Senior Backend Platform Developer, Contact Center Systems

Houseful

<div>6 months Initial Contract - Must work from the UK
Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year.
We are building a data-driven, operationally efficient platform business. AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing customer experience.
This is a hands-on delivery role responsible for building the automations and AI integrations that embed AI into how we operate.
The Role
We are hiring a contract AI Engineer to build, deploy and maintain AI-enabled automations across our core systems stack. Working with the Principal Engineer and the Head of AI Operations, you will take prioritised automation opportunities from design through to production.
You will deliver against an internal AI roadmap spanning Customer Operations, Marketing, Finance, Education and Training to:<ul><li>Automate high-volume, manual administrative workflows</li><li>Build AI-enabled workflows in Salesforce, Zendesk, HubSpot, Zuora and Thrive LMS</li><li>Turn the Mission Control data platform into an engine for event-triggered automation</li><li>Reduce operational overhead and improve reporting speed and accuracy</li></ul>
Core ResponsibilitiesAutomation Build &amp; Integration<ul><li>Build and maintain automation pipelines using n8n, Zapier/Make and direct LLM API integrations (OpenAI/Anthropic)</li><li>Develop API and webhook integrations across Salesforce, Zendesk, HubSpot, Zuora and Thrive LMS</li><li>Implement workflows such as ticket summarisation, tagging, routing and AI triage</li></ul>
AI Engineering<ul><li>Design and implement RAG pipelines and vector database integrations over internal knowledge</li><li>Develop, test and version prompts; evaluate and improve output quality</li><li>Build event-triggered automations and AI-enabled reporting on Mission Control</li></ul>
Quality, Security &amp; Handover<ul><li>Apply sound engineering standards: error handling, logging and monitoring of automations in production</li><li>Ensure GDPR-compliant, secure handling of customer and company data</li><li>Document solutions clearly and hand over to internal teams for ongoing operation</li></ul>
What Success Looks Like (First 6 Months)<ul><li>Priority automation workflows live, stable and monitored in production</li><li>Measurable reduction in manual effort in targeted workflows</li><li>Reliable integrations across the core systems stack</li><li>Clear documentation enabling internal teams to operate and extend what you build</li></ul>
Required ExperienceTechnical<ul><li>Proven delivery of LLM-based automation in production environments</li><li>Strong experience with automation platforms (n8n, Make or Zapier)</li><li>Proficiency in Python and SQL</li><li>Strong API and webhook integration capability</li><li>Experience working with OpenAI/Anthropic APIs and prompt engineering</li><li>Experience building RAG pipelines and working with vector databases</li><li>Experience automating CRM (Salesforce) and support (Zendesk) environments preferred</li></ul>
Delivery<ul><li>Experience operating in B2B SaaS or similar fast-moving environments</li><li>Track record of delivering as a contractor: scoping, building and handing over cleanly</li><li>Comfortable working with non-technical stakeholders to refine requirements</li></ul>
Personal Attributes<ul><li>Delivery-focused and pragmatic</li><li>High agency and accountability</li><li>Structured, with strong attention to reliability and security</li><li>Comfortable working in ambiguity</li><li>Clear communicator with technical and non-technical audiences</li></ul>
Why This Role Matters
AI will be a structural margin lever for ASG. The automations you build will directly reduce operational cost, increase capacity without incremental headcount, and embed AI as core operational infrastructure rather than experimentation.</div>

AI Engineer (Contract)

Google

<div><h3 class="jobSectionHeader">Minimum qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree or equivalent practical experience.</li>
<li>2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.</li>
<li>1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).</li>
<li>Experience with GenAI techniques (e.g., LLMs, Multi-Modal, Large Vision Models) or with GenAI-related concepts (language modeling, computer vision).</li>
<li>Ability to communicate in French and German fluently to support client relationship management in this region.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Master&rsquo;s degree or PhD in AI, Computer Science, or a related technical field.</li>
<li>Experience implementing multi-agent systems using frameworks (e.g., LangGraph, CrewAI, or Google&rsquo;s Agent Development Kit (ADK)) and complex patterns like ReAct, self-reflection, and hierarchical delegation.</li>
<li>Knowledge of &quot;LLM-native&quot; metrics (tokens/sec, cost-per-request) and techniques for optimizing state management and granular tracing.</li>
<li>Ability to implement secure agentic workflows incorporating MCP, tool-calling, and OAuth-based authentication.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
Google Cloud&rsquo;s mission is to make every business successful through AI by combining cutting-edge technology, infrastructure, and talent. AI/ML software engineers in Cloud bridge the gap between pioneering models and a massive product vehicle reaching billions. Our talent density and AI-powered tools drive rapid development, rooted in a culture of empowerment and a bias to action. In this role, you aren&rsquo;t just building technology; you&rsquo;re shaping the frontier of enterprise and driving the evolution of advanced models. It's an exciting time to join Google Cloud&rsquo;s Go-To-Market team, leading the AI revolution for businesses worldwide. You&rsquo;ll excel by leveraging Google's brand credibility&mdash;a legacy built on inventing foundational technologies and proven at scale. We&rsquo;ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We&rsquo;re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era&mdash;the market is yours.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Serve as the lead developer for complex AI applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, model context protocol (MCP) servers) that drive measurable return on investment.</li>
<li>Architect and code the &quot;connective tissue&quot; between Google&rsquo;s AI products and customer's live infrastructure, including APIs, legacy data silos, and security perimeters.</li>
<li>Build high-performance evaluation (Eval) pipelines and observability frameworks to ensure agentic systems meet rigorous requirements for accuracy, safety, and latency.</li>
<li>Identify repeatable field patterns and technical &quot;friction points&quot; in Google&rsquo;s AI stack, converting them into reusable modules or formal product feature requests for the Engineering teams.</li>
<li>Co-build with customer engineering teams to instill Google-grade development best practices, ensuring long-term project success and high end-user adoption.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Partner Forward Deployed Engineer III, Generative AI (French, German)

Northrop Grumman UK

<div>
 
 
 Lead DevOps Engineer
 
 
 
 
 Salary: &pound;75,000 - &pound;112,000
 
 
 
 
 Location: London, Cheltenham, Manchester
 
 
 
 
 Clearance: Highest Level of UK Government Clearance
 
 
 
 
 
 
 
 
 
 
 Define Possible at Northrop Grumman UK
 
 
 
 
 
 
 
 
 What&rsquo;s your possible?
 
 
 
 
 
 
 At Northrop Grumman UK, you are part of a team driving innovation where it matters most &ndash; solving tomorrow&rsquo;s challenges and shaping the technology and solutions of the future. It&rsquo;s what we call
 
 Defining Possible
 
 .
 
 
 This mind‑set goes beyond our customer solutions; it&rsquo;s the foundation for your career development and the impact we have within the community.
 
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 
 
 This is more than just a job; it&rsquo;s a mission.
 
 
 
 
 
 
 As a
 
 Lead DevOps Engineer
 
 , you will play a pivotal role in designing, developing and maintaining the critical CI/CD infrastructure that powers our services. You&rsquo;ll be self‑driven, organised and passionate about building elegant, stable and scalable solutions.
 
 
 You&rsquo;ll work across a wide variety of exciting projects with complex challenges, contributing to core solutions that have meaningful, real‑world impact. You&rsquo;ll also bring strong leadership, guiding your team through both technical and delivery challenges to ensure customer needs are met.
 
 
 
 &ldquo;My purpose is to lead a team of engineers, rise to the challenges presented, push the boundaries and define possible together.&rdquo;
 
 
 
 &ndash; Matthew Bullock, Software Manager, Northrop Grumman UK
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 <ul>
 <li>
 
 Own the team&rsquo;s deliverables
 
 , working with the Scrum Master to define a clear delivery path aligned to customer requirements.
 </li>
 <li>
 
 Lead and contribute across the entire CI/CD lifecycle
 
 , including requirements gathering, design, implementation, testing and deployment.
 </li>
 <li>
 
 Collaborate
 
 with cross‑functional teams, including product, front‑end development and QA, to ensure integrated delivery.
 </li>
 <li>
 
 Mentor and guide junior developers
 
 , helping to grow capability and support career development across the team.
 </li>
 </ul>
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 <ul>
 <li>
 Experience as a
 
 DevOps Engineer
 
 with strong expertise in CI/CD, containerisation, deployment technologies, and cloud platforms (Jenkins, Kubernetes, IaC, Docker, AWS).
 </li>
 <li>
 Proven experience in
 
 designing, developing and deploying CI/CD solutions
 
 .
 </li>
 <li>
 Experience in
 
 Linux system administration
 
 or similar operating systems.
 </li>
 <li>
 Ability to troubleshoot issues across
 
 live production environments
 
 , including high‑level networking, server and application issues.
 </li>
 <li>
 Understanding of
 
 database technologies
 
 such as SQL, Elasticsearch or MongoDB.
 </li>
 <li>
 Excellent
 
 communication, collaboration and problem‑solving
 
 skills, ideally with experience working in an agile environment.
 </li>
 </ul>
 
 
 
 
 If you don&rsquo;t meet every requirement, we still encourage you to apply. We value potential, curiosity and a willingness to learn.
 
 
 
 
 
 
 Security Clearance
 
 
 
 
 
 
 
 Due to the nature of our work, you must be
 
 British National
 
 for this clearance type.
 
 
 You must
 
 currently hold the Highest Level of UK Government security clearance
 
 .
 
 
 Our recruitment team is available to support you through the process:
 
 talentenquiries@uk.ngc.com
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 
 
 
 <ul>
 <li>
 
 Flexible working options
 
 , including hybrid working and an optional compressed fortnight
 </li>
 <li>
 
 Private healthcare
 
 </li>
 <li>
 
 Cash health plan
 
 </li>
 <li>
 
 Holiday buy/sell scheme
 
 </li>
 <li>
 
 Career development programmes
 
 and specialist training opportunities
 </li>
 <li>
 
 Performance‑based bonuses
 
 </li>
 </ul>
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 
 
 A Mission to Believe In
 
 
 
 Every day, we help build a more secure and connected world across land, sea, air, space and cyberspace. From engineering data and intelligence solutions to advancing mission systems for the UK and NATO &mdash;
 
 what we do together matters.
 
 
 
 
 
 
 
 A Place to Belong and Thrive
 
 
 
 
 
 
 
 Every voice matters.
 
 You&rsquo;ll join an inclusive community where you can bring your authentic self to work. We are proud supporters of Employee Resource Groups and partnerships that champion diversity, wellbeing and inclusion.
 
 
 
 Your Career, Your Way
 
 
 
 Shape your journey with diverse roles, mentorship and development opportunities. Enjoy flexibility that supports your wellbeing, alongside benefits that help you grow personally and professionally.
 
 
 
 
 
 
 
 Ready to Apply?
 
 
 
 
 
 
 
 
 Yes
 
 &ndash; Submit your application online.
 
 
 
 Possibly
 
 &ndash; Contact our team for more information:
 
 talentenquiries@uk.ngc.com
 
 
 
 
 No
 
 &ndash; Explore other opportunities with us. We&rsquo;re growing across the UK.
 
 
 
 
 
 #SOFT-ENG-DEVOPS
 
</div>

DevOps Engineer

Compare The Market

<div><h1 class="jobSectionHeader">Engineering Manager</h1>
Function: Tech 
Location: Hybrid &ndash; London<h2 class="jobSectionHeader"> 
Curious about what's next?</h2>
So are we. Join Compare the Market and help to make financial decision making a breeze for millions. 
 
At Compare the Market, we're a purpose-driven business powered by tech and AI. We're building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers. 
 
We've carved a meerkat-shaped niche and we're looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you'll fit right in. 
 
As an Engineering Manager, you'll play a pivotal role in building a world-class engineering function where technical excellence, ownership, and continuous improvement are at the heart of everything we do. You'll create an environment where engineers are empowered to solve meaningful problems at scale while balancing long-term technical strategy with delivery.<h2 class="jobSectionHeader">
What you'll be doing:</h2> 
<ul><li>
Lead, coach and develop a high-performing engineering team.</li><li>
Recruit, develop and retain engineering talent.</li><li>
Foster a culture of ownership, psychological safety and continuous improvement.</li><li>
Drive technical excellence and engineering best practices.</li><li>
Own the technical health, reliability and maintainability of critical customer facing systems.</li><li>
Partner with Staff and Principal Engineers on architecture and technical strategy.</li><li>
Collaborate with Product Managers to balance delivery, customer value and technical debt.</li><li>
Champion Agile ways of working and data-driven engineering improvements.</li><li>
Drive adoption of AI-augmented engineering practices and developer tooling.</li><li>
Ensure engineering practices align with governance, security and risk requirements.</li></ul><h2 class="jobSectionHeader">
What we're looking for:</h2> 
You'll bring proven experience leading high-performing software engineering teams within modern technology organisations. You'll have a strong software engineering background, excellent communication skills and experience guiding architecture, scalability, maintainability and reliability. You'll be passionate about developing people, improving developer experience, embracing AI-augmented engineering practices such as Spec Driven Development and delivering high-quality technology that creates value for customers and the business.<h2 class="jobSectionHeader"> 
Why Compare the Market?</h2> 
We're a business built for pace and performance. Here, you'll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress. 
 
We believe diverse teams make better decisions, and we're committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive. 
 
If you're ready to stretch yourself, raise the bar, and grow with a team that's serious about performance, innovation, and purpose, we'd love to hear from you.</div>

Engineering Manager

Commerce

<div><h1 class="jobSectionHeader">Welcome to the Agentic Commerce Era
</h1>At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we&rsquo;re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what&rsquo;s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
<h1 class="jobSectionHeader">Senior Software Engineer - Data Team
</h1>Location: London / UK (Hybrid)
Company: Commerce 
 
<h2 class="jobSectionHeader">About Commerce
</h2>Commerce is an open SaaS ecommerce platform that helps merchants build, run, and grow their businesses.
The Data Team builds systems that support merchant-facing products, integrations, analytics, reporting, and the infrastructure behind them. 
 
<h2 class="jobSectionHeader">About The Role
</h2>We are looking for a Senior Software Engineer who can own complex problems from discovery through production.
This role is not narrowly frontend, backend, or data engineering. The right person can work across services, APIs, event flows, product experience, production debugging, and cross-team delivery.
They should be comfortable taking an unclear business or customer problem, breaking it down, making trade-offs clear, and shipping a reliable solution.
We need someone who raises the engineering bar without needing a lot of direction. 
 
<h2 class="jobSectionHeader">What You Will Do
</h2><ul><li>Design and build reliable services, APIs, and product-facing workflows.
</li><li>Work across backend systems, UI surfaces, event processing, and third-party integrations.
</li><li>Turn unclear problems into concrete technical plans.
</li><li>Own production behavior, including monitoring, alerting, logging, debugging, and runbooks.
</li><li>Work with product, design, infrastructure, support, and other engineering teams.
</li><li>Improve quality through tests, code review, observability, and simpler designs.
</li><li>Use data and production evidence to validate decisions.
</li>Take ownership of incidents and production issues when systems do not behave as expected. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">What We Are Looking For
</h2><ul><li>Strong senior-level engineering judgment.
</li><li>Experience owning ambiguous technical work.
</li><li>Ability to solve problems across multiple layers of a system.
</li><li>Strong backend engineering experience with production services.
</li><li>Enough frontend experience to work on product-facing workflows when needed.
</li><li>Comfort with distributed systems, event-driven flows, caching, retries, rate limits, and failure modes.
</li><li>Strong production debugging skills.
</li><li>Ability to explain trade-offs clearly.
</li><li>Bias toward simple, reliable solutions.
</li>Good communication during incidents, reviews, and cross-team work. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Technical Experience
</h2><ul><li>5+ years of software engineering experience.
</li><li>Strong experience with Java, Scala, Kotlin, Go, or a similar backend language.
</li><li>Experience building APIs, services, and integrations.
</li><li>Experience with SQL and data-backed product behavior.
</li><li>Experience with GCP, AWS, or another cloud platform.
</li><li>Experience with Kafka, RabbitMQ, Pub/Sub, or similar event systems.
</li><li>Experience with logs, metrics, dashboards, alerts, and tracing.
</li>Experience writing automated tests and reviewing code. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Useful Experience
</h2><ul><li>React / TypeScript or similar frontend experience.
</li><li>Experience with merchant-facing or customer-facing product workflows.
</li><li>Experience with third-party integrations, account linking, OAuth, or external APIs.
</li><li>Experience with Redis, caching, rate limiting, queues, or high-volume event processing.
</li>Experience with analytics, reporting, attribution, or event data products. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">Mindset
</h2><ul><li>Own the outcome, not only the ticket.
</li><li>Ask what problem we are solving before choosing the implementation.
</li><li>Prefer simple designs that other engineers can operate.
</li><li>Validate risky assumptions early.
</li><li>Use production data and customer impact to guide decisions.
</li><li>Escalate early when risk, ownership, or scope is unclear.
</li>Do not take shortcuts around process, security, or production safety. 
<li>
</li></ul> 
<h2 class="jobSectionHeader">What Good Looks Like
</h2>A strong candidate can describe systems they owned, incidents they handled, trade-offs they made, and mistakes they learned from.
They should be able to explain how they approach unclear problems, reduce risk before production, and make systems easier for the team to operate.
They should not need a tech lead to turn every ambiguous problem into a detailed task list.
<h1 class="jobSectionHeader">Inclusion and Belonging
</h1>At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
<h1 class="jobSectionHeader">Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
</h1>Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
 
 
Be advised:
 
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
 
 
Commerce will never:
<ul><li>require payment of recruitment fees from candidates;
</li><li>request personally identifiable information through unsanctioned websites or applications;
</li><li>attempt to solicit money from you as part of the hiring process or as part of an employment offer;
</li><li>solicit money to complete visa requirements as part of a job offer. 
</li></ul> 
If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.</div>

Senior Software Engineer

Explore 78+ Customer experience coordinator in London this July. Find roles across top companies and apply now to boost your career.