client relationship coordinator (client onboarding and invoicing)

account coordinator

brand management coordinator Jobs in London

brand management coordinator

client relationship coordinator (client onboarding and invoicing) Jobs in London

commercial coordinator

customer program director

customer experience coordinator

Netcompany

<div><b>Company Description</b><p><br>
Join Netcompany in leveraging technological innovations to foster societal transformation.</p><p>
As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.</p><p>
Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services &amp; management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.</p><b><br>
Job Description</b><p><br>
We&rsquo;re looking for a proactive and enthusiastic Marketing Coordinator (Consultant) to join Netcompany UK&rsquo;s high-performing marketing team.</p><p>
Based in London and reporting directly to the Head of Marketing UK, you&rsquo;ll coordinate marketing activities and logistics across Events, Content, Employer Branding, Employee Engagement and Internal Communications, with some exposure to PR and Government Relations.</p><p>
This is a fast-paced, varied role for someone who enjoys being busy, is highly organised and wants broad exposure to marketing. You&rsquo;ll work closely with the Head of Marketing UK to keep projects moving, execute delivery plans and make sure the detail is taken care of.</p><p><b>
Role Responsibilities</b></p><ul><li>
Coordinate the planning and delivery of B2B, internal, and external events, from logistics and suppliers through to attendees, materials and onsite execution.</li><li>
Project-manage marketing activities, maintaining timelines, actions, budgets and stakeholder coordination in our CRM.</li><li>
Support the creation and coordination of Go-to-Market (GTM) collateral for the UK GTM team.</li><li>
Ensure all UK marketing materials adhere to company branding guidelines, with a strong eye for design and brand consistency.</li><li>
Write, edit and proofread clear, engaging copy for internal and external purposes.</li><li>
Coordinate with internal teams, agencies, suppliers and external stakeholders to keep projects moving and deliver high-quality outcomes.</li><li>
Provide occasional coordination and logistical support for other Marcom-related activity.</li><li>
Support the delivery of internal employee engagement campaigns and initiatives, helping bring our culture and employee experience to life</li></ul><br>
<b>
Qualifications</b><p><br>
We&rsquo;re looking for someone who combines organisation, energy, maturity and a genuine willingness to learn.</p><ul><li>
Experience working in a fast-paced marketing, events, agency or similar environment.</li><li>
Genuine interest in events and the energy to thrive in an events-led environment.</li><li>
Highly organised, with strong project-management skills and an ability to juggle multiple priorities without losing sight of the detail.</li><li>
Mature, dependable and resilient, with the ability to work effectively in high-pressure, deadline-driven environments.</li><li>
Proactive and hands-on: someone who sees what needs doing and gets on with it.</li><li>
Curious and willing to learn, with the flexibility to take on new areas of marketing and develop quickly.</li><li>
Strong eye for design and good copywriting and communication skills.</li><li>
Professional and polished, with the confidence to work with senior and C-level stakeholders across the public and private sectors.</li><li>
Comfortable with Microsoft 365, with proven working knowledge of Adobe Creative Suite and Notion (or similar project-management tools), and quick to pick up new systems and tools.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Benefits include</b></p><ul><li>
Hybrid working model with some flexible working</li><li>
25 days&rsquo; holiday</li><li>
Private Medical Health care via Vitality</li><li>
Pension contribution, Life Assurance</li><li>
Professional certifications supported as part of learning and development.</li><li>
A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.</li><li>
Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.</li></ul><p><b>
Company information</b></p><p>
We pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.</p><p>
Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.</p><p>
We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at reasonableadjustments@netcompany.com for assistance.</p><p>
#LI-JD1</p></div>

Marketing Co-ordinator

Orbital

<div><p>Orbital Industries is an AI Industrial company, with frontier AI embedded at every step in the production of critical physical products - from creating advanced materials to engineering and manufacturing.</p><p>
Every Orbital Industries product is developed using CurieOS, our AI operating system, uniting AI-automated hardware engineering with AI-designed material science to achieve breakthrough real-world performance. We also offer CurieOS to our customers and partners, extending the same platform and workflows that power Orbital Industries to their own teams and products.</p><p>
We have an ambitious mission and need excellent people in all our teams - AI research, operations, advanced materials, mechanical engineering, chemical engineering and manufacturing.</p><p>
Working at Orbital Industries means working in vertically integrated teams across the full stack, from molecules to manufacturing. We're looking for people who have a love of physical technology, curiosity in AI and a desire to learn.</p><p></p><h2 class="jobSectionHeader"><b>
Role Overview
</b></h2><p>Orbital's AI software platform, CurieOS, is used by scientists and engineers to design and build products serving critical industries. Powering this software are our world leading AI models in advanced materials, hardware engineering and simulation.</p><p>
As a Forward Deployed Engineer at Orbital you will deliver CurieOS into customer environments hands-on, writing production code, designing architectures, building integrations and solving problems across the full breadth of industrial R&amp;D. You will embed with customer teams, translate ambiguous high-value problems into working systems, and build solutions that become part of how their scientists and engineers work day-to-day.</p><p>
First and foremost, we want to work with someone with a love of craftsmanship, continual learning and building systems that scale.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p><b>
Deliver deployments hands-on, across the breadth of industrial R&amp;D</b></p><ul><li><p>
Deliver complex customer deployments hands-on, writing production code, designing architectures, building integrations and debugging issues across CurieOS and customer systems</p></li><li><p>
Design and build systems that connect heterogeneous software, data and physical infrastructure, from simulation campaigns and digital twins to lab instruments, test rigs and CAD/PLM systems</p></li><li><p>
Build solutions that become embedded in how customer scientists and engineers work day-to-day</p></li></ul><p><b>
Build and deploy</b></p><ul><li><p>
Embed with customer teams to understand ambiguous, high-value R&amp;D problems, challenge assumptions and identify where CurieOS can deliver meaningful impact</p></li><li><p>
Translate those problems into a technical approach, milestones and acceptance criteria, making pragmatic architecture and scope trade-offs as you learn</p></li><li><p>
Build evaluation loops with customer scientists and engineers, defining workflow-specific benchmarks and acceptance criteria that prove the system works in their world</p></li><li><p>
Own your engagement from initial technical discovery through implementation, production deployment and adoption, including technical quality</p></li><li><p>
Track KPIs per engagement (screening throughput, design-cycle reduction, experiments avoided) and communicate progress and outcomes to customer stakeholders</p></li></ul><p><b>
Learn and adapt</b></p><ul><li><p>
Rapidly upskill across unfamiliar scientific and engineering domains by collaborating with domain experts, no prior chemistry, materials, or engineering experience required</p></li><li><p>
Codify successful approaches into reusable integration patterns, tooling and playbooks so every engagement makes the next one faster</p></li><li><p>
Feed field signal to the platform engineering team to shape the CurieOS roadmap</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
What We&rsquo;re Looking For
</b></h2><ul><li><p>Strong software engineering fundamentals and a track record of independently building, shipping and operating production software</p></li><li><p>
A track record of succeeding in ambiguous, fast-moving environments where requirements evolve through direct iteration with users</p></li><li><p>
The ability to move fluidly between conversations with customer scientists and engineers and deep technical implementation work</p></li><li><p>
Experience deploying software into complex production environments</p></li><li><p>
A genuine interest in building software that enables breakthrough scientific and industrial applications</p></li></ul><p><i>
Orbital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div>

Forward Deployed Engineer

<div><b>Company Description</b><p><br>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><p>
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><p>
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><p>
By joining our team, you will have the opportunity to be part of a <b>global, diverse environment;</b> you will be joining a <b>winning team</b> with a <b>commitment to sustainability;</b> and a company where we get things done so that you can <b>make a positive impact</b> on the world.</p><p>
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can <b>#MakeYourMoment</b> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><p>
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS.</p><b><br>
Job Description</b><p><br>
As a <b>Technical Program Manager, FDE</b>, you will oversee the implementation and long-term sustainment of AI Agent deployments for enterprise customers. You will manage cross-functional delivery programs from pilot through scale-up, ensuring customer success, operational excellence, and continuous improvement post-deployment. This role requires a blend of technical fluency, program management discipline, and stakeholder engagement. You will bridge engineering, product, and customer teams to deliver impactful AI solutions that integrate seamlessly into customer environments.</p><p><b>
Program Leadership &amp; Delivery</b></p><ul><li>Lead end-to-end implementation programs for AI Agent deployments &ndash; from scoping and planning to go-live and sustainment.</li><li>Develop and execute detailed project plans, timelines, and success metrics aligned to customer goals.</li><li>Oversee multiple concurrent implementations, ensuring on-time, in-scope, and high-quality delivery.</li></ul><p></p><p><b><br>
Implementation &amp; Sustaining Engineering</b></p><ul><li>Manage technical onboarding, configuration, and integration activities in partnership with engineering and solution delivery teams.</li><li>Establish repeatable deployment and maintenance processes for AI Agents in production.</li><li>Lead continuous improvement cycles, including performance monitoring, issue resolution, and enhancement rollout.</li></ul><p></p><p><b><br>
Customer &amp; Stakeholder Management</b></p><ul><li>Act as the primary liaison between customers, engineering, and product teams during the full lifecycle of AI deployments.</li><li>Translate technical requirements into actionable plans for both customer and internal stakeholders.</li><li>Ensure proactive communication, clear expectations, and a consistently high customer experience.</li></ul><p></p><p><b><br>
Cross-functional Collaboration</b></p><ul><li>Partner with Product and Engineering to feed customer insights into the roadmap.</li><li>Support the creation of deployment playbooks, documentation, and best practices for the Implementation &amp; Sustaining Engineering function.</li><li>Collaborate with Customer Success and Support to ensure smooth handoffs and ongoing operational excellence.</li></ul><b><br>
Qualifications</b><p><br>
We are an AI company, so you should approach your work with a growth mindset and look for ways to leverage AI to make faster, smarter decisions.</p><ul><li><p>
5&ndash;8 years of experience in program or project management within a technology, software engineering, or AI environment.</p></li><li><p>
Proven experience leading complex software implementation or systems integration programs.</p></li><li><p>
Strong understanding of the software development lifecycle and AI solution deployment (LLMs, RAG systems, prompt engineering, vector databases, etc.).</p></li><li><p>
Proficiency with project planning and collaboration tools (e.g., Jira, Asana, Smartsheet).</p></li><li><p>
Technical familiarity with Python, APIs, and enterprise systems (CRM, ERP, Service, or Developer platforms).</p></li><li><p>
Exceptional communication skills, able to engage confidently with both executives and engineers.</p></li><li><p>
Demonstrated ability to manage competing priorities in fast-moving environments.</p></li></ul><p></p><p><b><br>
What Success Looks Like in 3-6 Months</b></p><ul><li><p>
Operational Readiness: Establish a standardized implementation framework for AI deployments.</p></li><li><p>
Customer Impact: Successfully deliver at least one full-cycle enterprise deployment demonstrating measurable business outcomes.</p></li><li><p>
Cross-functional Trust: Build strong relationships with Product, Engineering, and Customer Success teams.</p></li><li><p>
Sustainment Model: Define and implement a scalable sustaining engineering process that ensures uptime, quality, and continuous optimization.</p></li></ul><b><br>
Additional Information</b><p><i><br>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</i></p></div>

Technical Program Manager, FDE - IFS Loops

Arrows

<div>
 <p>
  <strong>
   Forward Deployed Engineer | Applied AI Systems
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  I am partnering with a early-stage aviation AI business building
  <strong>
   deeply integrated, real-world systems
  </strong>
  . Their platform is bespoke, embedding directly into customer environments to
  <strong>
   solve real workflow challenges
  </strong>
  through AI and data-driven solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Backed by
  <strong>
   Y-Combinator
  </strong>
  and already working with some of the
  <strong>
   world's largest brands in their sector
  </strong>
  , the company is now scaling its
  <strong>
   Forward Deployed Engineer
  </strong>
  team to work closely with customers, owning end-to-end delivery of high-impact systems in production.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibility:
  </strong>
 </p>
 <p>
  &bull; Working
  <strong>
   directly with customers
  </strong>
 </p>
 <p>
  &bull;
  <strong>
   Leading integrations
  </strong>
  and onboarding across complex technical environments
 </p>
 <p>
  &bull; Rapidly prototyping and
  <strong>
   deploying solutions
  </strong>
  in live production settings
 </p>
 <p>
  &bull; Translating real-world problems into
  <strong>
   scalable AI and engineering solutions
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <p>
  &bull; Strong engineering fundamentals with
  <strong>
   hands-on experience building
  </strong>
  production systems
 </p>
 <p>
  &bull; Background in AI, data, systems, or product engineering
 </p>
 <p>
  &bull; Comfortable operating in
  <strong>
   fast-paced
  </strong>
  environments
 </p>
 <p>
  &bull; Experience in
  <strong>
   customer-facing
  </strong>
  or highly applied engineering roles
 </p>
 <p>
  &bull; Strong programming skills (Python, TypeScript preferred)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibilities:
  </strong>
 </p>
 <p>
  &bull; Own delivery of customer deployments
 </p>
 <p>
  &bull; Build and iterate on
  <strong>
   bespoke integrations
  </strong>
 </p>
 <p>
  &bull; Work on-site with users
 </p>
 <p>
  &bull; Collaborate across
  <strong>
   engineering and product
  </strong>
  to deliver high-impact solutions
 </p>
 <p>
  &bull; Operate with
  <strong>
   high ownership in a fast-moving
  </strong>
  , early-stage environment
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   On offer:
  </strong>
 </p>
 <p>
  &bull; High-ownership role within a small, high-calibre team
 </p>
 <p>
  &bull; Opportunity to work directly with customers and build in real-world environments
 </p>
 <p>
  &bull; Significant travel across global customer sites (US &amp; Europe)
 </p>
 <p>
  &bull; Salary up to &pound;140,000 plus substantial equity options
 </p>
 <p>
  &bull; Fast-paced, high-impact environment with direct exposure to leadership
 </p>
 <p>
  <br/>
 </p>
 <p>
  If this aligns with your background or interests, feel free to get in touch directly.
 </p>
</div>


Software Engineer

Intercom

<div><div><p>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.</p>
<p>
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey &ndash; from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.</p>
<p>
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.</p></div><div><h2 class="jobSectionHeader"><b>
What's the opportunity?</b></h2>
<p>
We&rsquo;re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You&rsquo;ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world&rsquo;s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.</p>
<p>
This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You&rsquo;ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom&rsquo;s AI-first platform &ndash; be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.</p>
<h2 class="jobSectionHeader"><b>
What will I be doing?</b></h2>
<ul><li>Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.</li>
<li>Lead, coach, and scale a high-performing SE team across global regions and core verticals.</li>
<li>Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.</li>
<li>Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.</li>
<li>Serve as a trusted technical advisor and executive point of contact for large customers.</li>
<li>Partner closely with Sales, Product, Marketing, and R&amp;D to shape verticalized GTM motions and solution strategy.</li>
<li>Champion a customer-obsessed culture across the pre-sales journey &ndash; from outbound to implementation.</li>
<li>Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.</li>
<li>Build reusable, scalable solution frameworks, and industry-specific technical assets.</li>
<li>Advocate for customer needs and insights internally to influence product roadmap and prioritization.</li>
<li>Represent Intercom and the SE function externally through executive meetings and strategic events.</li>
<li>Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.</li>
</ul><h2 class="jobSectionHeader"><b>What skills do I need?</b></h2>
<ul><li>5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.</li>
<li>Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.</li>
<li>Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.</li>
<li>Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.</li>
<li>Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.</li>
<li>A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth</li>
<li>Able to travel internationally on average once a month</li>
<li>Ability to flex working hours to partner with teams in US and APAC.</li>
<li>Excellent communication and presentation skills</li>
</ul>
<p>#LI-Hybrid</p></div><div><p>
At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.<br>
<br>
Learn more about working at Fin and the benefits we offer at fin.ai/careers.</p>
<p><b>
Policies</b></p>
<p>
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.</p>
<p>
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
</p><p>Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.</p></div></div>

Senior Manager, Solutions Engineering

SkanAI

<div><div><b>Be at the Forefront of the Agentic AI Revolution</b></div><div></div><div><br>
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.</div><div></div><div><b><br>
Why Skan AI</b></div><div></div><div><br>
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.</div><div></div><div><br>
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.</div><div></div><div><br>
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.</div><div></div><div><b><br>
About the Role</b></div><div></div><div><br>
We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts &mdash; primarily large banks, insurers, and financial services firms. This is not a traditional account management role. You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.</div><div></div><div><br>
You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business. You will partner with a cross-functional team &mdash; including delivery, value engineering, and solutions &mdash; to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.</div><div></div><div><br>
The ideal candidate has managed large enterprise accounts at a B2B SaaS company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy. This is not a relationship-manager role &mdash; this is a quota-carrying commercial role where you are accountable for outcomes.</div><div><b>
Key Responsibilities</b></div><div><b>
Account Strategy &amp; Governance</b></div><ul><li>
Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.</li><li>
Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.</li><li>
Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.</li></ul><div></div><div><b><br>
Renewal &amp; Expansion</b></div><ul><li>
Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.</li><li>
Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases &mdash; including claims automation, underwriting ops, compliance, and loan processing.</li><li>
Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.</li></ul><div></div><div><b><br>
Customer Outcomes &amp; Risk Management</b></div><ul><li>
Partner with the cross-functional account team &mdash; delivery, value engineering, solutions &mdash; to ensure consistent and measurable value delivery against customer success criteria.</li><li>
Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.</li><li>
Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.</li><li>
Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.</li></ul><div></div><div><b><br>
Internal Advocacy &amp; Cross-Functional Alignment</b></div><ul><li>
Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.</li><li>
Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.</li></ul><div><b>
Key Metrics for Success</b></div><ul><li>
Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.</li><li>
Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.</li><li>
Executive Engagement: Depth and frequency of C-suite relationships maintained per account.</li><li>
QBR Cadence &amp; Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.</li></ul><div><b>
Ideal Candidate Profile</b></div><ul><li>
10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider.</li><li>
Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients &mdash; banks, insurers, asset managers, or diversified financial services firms.</li><li>
Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.</li><li>
Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.</li><li>
Deep familiarity with BFSI operating environments and transformation priorities &mdash; claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.</li><li>
Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.</li><li>
Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.</li></ul><div><b>
Why Join Skan AI?</b></div><ul><li>
Be part of a category-creating company building the full agentic lifecycle.</li><li>
Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.</li><li>
Join a passionate, global team united by curiosity, integrity, and impact.</li><li>
In-office and remote work mix with global exposure.</li><li>
Competitive compensation and equity opportunities.</li></ul><div></div><div><i><br>
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.</i></div><div><i>
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.</i></div></div>

Strategic Account Lead, Insurance

<div><div><b>Be at the Forefront of the Agentic AI Revolution</b></div><div></div><div><br>
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.</div><div></div><div><b><br>
Why Skan AI</b></div><div></div><div><br>
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.</div><div></div><div><br>
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.</div><div></div><div><br>
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.</div><div></div><div><b><br>
About the Role</b></div><div></div><div><br>
We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts &mdash; primarily large banks, insurers, and financial services firms. This is not a traditional account management role. You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.</div><div></div><div><br>
You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business. You will partner with a cross-functional team &mdash; including delivery, value engineering, and solutions &mdash; to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.</div><div></div><div><br>
The ideal candidate has managed large enterprise accounts at a B2B SaaS company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy. This is not a relationship-manager role &mdash; this is a quota-carrying commercial role where you are accountable for outcomes.</div><div><b>
Key Responsibilities</b></div><div><b>
Account Strategy &amp; Governance</b></div><ul><li>
Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.</li><li>
Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.</li><li>
Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.</li></ul><div></div><div><b><br>
Renewal &amp; Expansion</b></div><ul><li>
Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.</li><li>
Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases &mdash; including claims automation, underwriting ops, compliance, and loan processing.</li><li>
Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.</li></ul><div></div><div><b><br>
Customer Outcomes &amp; Risk Management</b></div><ul><li>
Partner with the cross-functional account team &mdash; delivery, value engineering, solutions &mdash; to ensure consistent and measurable value delivery against customer success criteria.</li><li>
Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.</li><li>
Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.</li><li>
Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.</li></ul><div></div><div><b><br>
Internal Advocacy &amp; Cross-Functional Alignment</b></div><ul><li>
Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.</li><li>
Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.</li></ul><div><b>
Key Metrics for Success</b></div><ul><li>
Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.</li><li>
Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.</li><li>
Executive Engagement: Depth and frequency of C-suite relationships maintained per account.</li><li>
QBR Cadence &amp; Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.</li></ul><div><b>
Ideal Candidate Profile</b></div><ul><li>
10+ years of experience in strategic account management or enterprise customer leadership at a B2B SaaS company or leading Agentic provider.</li><li>
Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients &mdash; banks, insurers, asset managers, or diversified financial services firms.</li><li>
Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.</li><li>
Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.</li><li>
Deep familiarity with BFSI operating environments and transformation priorities &mdash; claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.</li><li>
Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.</li><li>
Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.</li></ul><div><b>
Why Join Skan AI?</b></div><ul><li>
Be part of a category-creating company building the full agentic lifecycle.</li><li>
Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.</li><li>
Join a passionate, global team united by curiosity, integrity, and impact.</li><li>
In-office and remote work mix with global exposure.</li><li>
Competitive compensation and equity opportunities.</li></ul><div></div><div><i><br>
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.</i></div><div><i>
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.</i></div></div><div></div>

Enterprise Account Executive

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