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customer program director

Cisco

Meet the Team
 Join Cisco Customer Experience (CX) UKI as an executive delivery leader partnering with our most prestigious enterprise customers. Our organisation is entrusted with architecting, delivering, and managing business-critical digital transformations that underpin national and global infrastructure. We combine industry-leading governance frameworks, deep technological mastery, and next-generation Artificial Intelligence (AI) to unlock substantial business value. In this high-visibility, executive leadership role, you will lead a world-class, multidisciplinary matrix organisation, steering a flagship multi-year engagement and setting the benchmark for enterprise services delivery.
 
Your Impact
 As a Programme Director, you will hold ultimate executive accountability for the overarching strategy, delivery governance, and operational excellence of a $100M+ CX Services portfolio (encompassing Professional Services and Support Services) for one of Cisco UKI’s largest strategic accounts. You will act as the principal customer contact and definitive single point of executive escalation across diverse, critical programme streams—commanding the room with C-suite and C-1 stakeholders to translate high-level business vision into flawless technical execution.
 This role demands an innovative, forward-looking executive who actively integrates Artificial Intelligence (AI) and intelligent automation into modern delivery operating models. You will spearhead the adoption of AI-augmented programme intelligence to forecast risk, optimise multi-million-pound commercial performance, accelerate delivery velocity, and orchestrate complex multi-vendor ecosystems.
 
<ul>
<li>Executive Advisory& Strategic Alignment: Serve as the primary, trusted executive advisor to customer C-suite and senior leadership; steer joint steering committees, shape multi-year technology roadmaps, and act as the definitive single point of escalation for complex delivery challenges.</li>
<li>Portfolio& Delivery Governance: Exercise end-to-end executive governance over a $100M+ multi-year services portfolio, directing large-scale, matrixed delivery teams across diverse technical streams to ensure unmatched delivery velocity, quality, and contractual compliance.</li>
<li>AI-Driven Programme Leadership: Champion and embed cutting-edge Artificial Intelligence (AI), predictive analytics, and intelligent automation across the delivery organisation to model risk, automate executive insight synthesis, optimise resource capacity, and drive continuous operational resilience.</li>
<li>Complex Transformation Oversight: Direct strategic technology initiatives across Data Centre and Campus architectures—including regulatory-driven Last Date of Support (LDOS) remediations, Cisco Nexus/ACI environments, Software-Defined Access (SDA), and Catalyst Center rollouts.</li>
<li>Commercial Strategy& P Accountability: Maintain full commercial oversight of multi-year Statements of Work (SOWs), margin realisation, third-party vendor performance, risk provisions, and revenue expansion across Professional and Support Services.</li>
<li>Organisational Leadership& Talent Cultivation: Lead, mentor, and inspire a large, multi-geography team of programme managers, architects, and engineers, instilling a culture of accountability, empathetic leadership, and AI-enabled innovation.</li>
<li>Ecosystem& Vendor Orchestration: Establish robust governance frameworks across multi-vendor consortia and strategic partners, ensuring seamless integration, accountability, and alignment with customer objectives.</li>
</ul>
Minimum Qualifications
 
<ul>
<li>Bachelor’s degree in Computer Science, Engineering, Business Leadership, or a related discipline with 15+ years of experience leading large-scale IT and network transformation programmes; OR 18+ years of equivalent enterprise delivery leadership experience.</li>
<li>Minimum of 10 years of demonstrable experience operating as the primary engagement leader and trusted advisor to C-suite and C-1 executives in multi-million-pound/dollar enterprise environments.</li>
<li>Demonstrated hands-on track record of implementing and utilising Artificial Intelligence (AI) platforms, machine learning models, or intelligent automation tools within programme governance to enhance predictive risk detection, financial reporting, or operational decision-making.</li>
<li>Proven experience exercising end-to-end governance and commercial accountability over large-scale services portfolios (£50M+ / $75M+) spanning complex multi-vendor contracts, statements of work (SOWs), and multi-geography delivery teams.</li>
<li>Demonstrated experience leading enterprise network and infrastructure transformation programmes across modern Campus and Data Centre architectures (e.g., Cisco Nexus, ACI, Catalyst, or Software-Defined Access).</li>
</ul>
Preferred Qualifications
 
<ul>
<li>Formal programme leadership certifications such as Program Management Professional (PgMP), Project Management Professional (PMP), MSP (Managing Successful Programmes), or executive Agile leadership credentials.</li>
<li>Practical experience leading AI transformation initiatives within PMO operations, such as developing agentic workflows, prompt engineering frameworks, or predictive analytics dashboards for enterprise delivery.</li>
<li>Executive background directing regulatory-driven infrastructure migrations and complex hardware/software lifecycle remediation programmes (e.g., LDOS).</li>
<li>Working knowledge of modern network automation, software-defined architectures, and cloud integration concepts.</li>
<li>Exceptional executive presence, high-stakes negotiation skills, and a proven ability to lead large, multidisciplinary matrix teams through complex organisational change.</li>
</ul>
Why Cisco?
 
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 We are Cisco, and our power starts with you.

Customer Program Director

Wunderman Thompson

<div>Aug 24, 2026
<div><div><h4 class="jobSectionHeader">Who We Are</h4>
MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients&rsquo; businesses.
About WPP
MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
</div>WPP Enterprise Solutions MAP is looking for an Experience Strategy Director to lead where connected customer experience goes next &ndash; for our clients, and for the capability itself. You'll bring deep expertise in CRM, personalization, and loyalty to a portfolio of global clients, and help set the direction for how we build first-party-data-driven experiences at scale.
<h2 class="jobSectionHeader">What will your day look like?</h2>
As an Experience Strategy Director, you set the strategic direction for how we build cohesive, customer-first experiences across marketing automation, personalization, loyalty, and CRM for a portfolio of global clients. You will own the end-to-end customer experience, translating business opportunities into outcomes that are as engaging for consumers as they are commercially viable for our clients, staying close to the data, technology, and capabilities that turn that strategy into real, compelling interactions.
Your role is highly client-facing and you&rsquo;ll build and own relationships with client leadership and key stakeholders, both internally and externally, pushing innovative thinking and setting the bar for best-in-class solutions across everything your portfolio delivers. You'll work closely with the wider client team &ndash; strategists, technologists, data specialists, and creatives &ndash; steering their work toward a single, connected vision of the customer experience.
You'll lead complex client engagements across your accounts, bringing deep specialist expertise within a core proposition such as personalization or loyalty. You're also a driving force behind the experience strategy capability itself &ndash; evangelizing and refining our experience strategy service lines, educating strategists and clients alike, and leading major new business pursuits that grow our footprint.
Client Delivery
<ul><li>Set the strategic direction for your accounts, applying deep specialist expertise within a core proposition such as personalization or loyalty to every engagement.
</li></ul><ul><li>Own strategic impact, delivery quality, and client satisfaction across your accounts, while keeping utilization and billability healthy across your client teams.
</li></ul><ul><li>Act as a strategic partner and thought leader to client leadership, shaping their broader CX and marketing strategy, not just the immediate brief in front of you.
</li></ul><ul><li>Maximize the output of client and project teams to deliver high-quality work across several concurrent, often complex, workstreams.
</li></ul>Practice Development &amp; Innovation
<ul><li>Evangelize and evolve MAP's experience strategy service lines and methodologies, keeping the practice ahead of client needs, not just level with them.
</li></ul><ul><li>Educate clients, strategists at every level, and colleagues across capabilities on experience strategy propositions and ways of working.
</li></ul><ul><li>Evaluate and refine existing service lines and frameworks so they scale consistently across clients, industries, and portfolios.
</li></ul><ul><li>Develop the strategists working alongside you, sharing your expertise and helping shape the next generation of experience strategy talent.
</li></ul>Business Development
<ul><li>Lead or act as primary strategy advisor on major new business pursuits, converting opportunities into profitable, long-term engagements.
</li></ul><h2 class="jobSectionHeader">Who are you going to work with?</h2>
<ul><li>You'll report to the Global Head of Experience Strategy, based in Copenhagen.
</li></ul><ul><li>This is a highly client-facing role: you'll work closely with client teams across our global network of agencies and offices.
</li></ul><ul><li>You'll collaborate daily with the wider MAP capabilities, including technology, data, design, business consulting, and client services.
</li></ul><h2 class="jobSectionHeader">What do you bring to the table?</h2>
<ul><li>A proven track record leading complex CX, CRM, personalization, or loyalty engagements, in an agency, consultancy, or in-house.
</li></ul><ul><li>Deep fluency in the platforms and data models behind connected customer experience, such as Salesforce Marketing Cloud, Adobe Experience Cloud, Braze, or similar, and the judgment to know where they add value and where they don't.
</li></ul><ul><li>Strong commercial acumen: comfortable owning the profitability, utilization, and health of a client portfolio.
</li></ul><ul><li>A natural teacher, able to bring strategists and clients along on complex thinking, not just present it to them.
</li></ul><ul><li>Excellent stakeholder management across global, matrixed environments.
</li></ul><ul><li>A global perspective and flair for cross-cultural collaboration, particularly between the US and Europe.
</li></ul><h2 class="jobSectionHeader">A leader in personalized customer experiences</h2>
WPP Enterprise Solutions MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation, and CRM. With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1,000+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
<div>WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
When you click &ldquo;Apply now&rdquo; below, your information is sent to MAP/VML. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.</div></div></div><div></div>

Experience Strategy Director

<div>Company Description 
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS. 
Job Description 
As a Technical Program Manager, FDE, you will oversee the implementation and long-term sustainment of AI Agent deployments for enterprise customers. You will manage cross-functional delivery programs from pilot through scale-up, ensuring customer success, operational excellence, and continuous improvement post-deployment. This role requires a blend of technical fluency, program management discipline, and stakeholder engagement. You will bridge engineering, product, and customer teams to deliver impactful AI solutions that integrate seamlessly into customer environments.
Program Leadership &amp; Delivery<ul><li>Lead end-to-end implementation programs for AI Agent deployments &ndash; from scoping and planning to go-live and sustainment.</li><li>Develop and execute detailed project plans, timelines, and success metrics aligned to customer goals.</li><li>Oversee multiple concurrent implementations, ensuring on-time, in-scope, and high-quality delivery.</li></ul> 
Implementation &amp; Sustaining Engineering<ul><li>Manage technical onboarding, configuration, and integration activities in partnership with engineering and solution delivery teams.</li><li>Establish repeatable deployment and maintenance processes for AI Agents in production.</li><li>Lead continuous improvement cycles, including performance monitoring, issue resolution, and enhancement rollout.</li></ul> 
Customer &amp; Stakeholder Management<ul><li>Act as the primary liaison between customers, engineering, and product teams during the full lifecycle of AI deployments.</li><li>Translate technical requirements into actionable plans for both customer and internal stakeholders.</li><li>Ensure proactive communication, clear expectations, and a consistently high customer experience.</li></ul> 
Cross-functional Collaboration<ul><li>Partner with Product and Engineering to feed customer insights into the roadmap.</li><li>Support the creation of deployment playbooks, documentation, and best practices for the Implementation &amp; Sustaining Engineering function.</li><li>Collaborate with Customer Success and Support to ensure smooth handoffs and ongoing operational excellence.</li></ul> 
Qualifications 
We are an AI company, so you should approach your work with a growth mindset and look for ways to leverage AI to make faster, smarter decisions.<ul><li>
5&ndash;8 years of experience in program or project management within a technology, software engineering, or AI environment.</li><li>
Proven experience leading complex software implementation or systems integration programs.</li><li>
Strong understanding of the software development lifecycle and AI solution deployment (LLMs, RAG systems, prompt engineering, vector databases, etc.).</li><li>
Proficiency with project planning and collaboration tools (e.g., Jira, Asana, Smartsheet).</li><li>
Technical familiarity with Python, APIs, and enterprise systems (CRM, ERP, Service, or Developer platforms).</li><li>
Exceptional communication skills, able to engage confidently with both executives and engineers.</li><li>
Demonstrated ability to manage competing priorities in fast-moving environments.</li></ul> 
What Success Looks Like in 3-6 Months<ul><li>
Operational Readiness: Establish a standardized implementation framework for AI deployments.</li><li>
Customer Impact: Successfully deliver at least one full-cycle enterprise deployment demonstrating measurable business outcomes.</li><li>
Cross-functional Trust: Build strong relationships with Product, Engineering, and Customer Success teams.</li><li>
Sustainment Model: Define and implement a scalable sustaining engineering process that ensures uptime, quality, and continuous optimization.</li></ul> 
Additional Information 
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</div>

Technical Program Manager, FDE - IFS Loops

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Citi is building the next generation of AI-powered financial products across its global Services business. We are seeking experienced SVP-level AI Product Managers to drive the execution of the AI product agenda within a specific business line &mdash; Payments, Investor Services, Issuer Services, or Trade.
This role operates at the heart of the business, working at the intersection of commercial product management, client engagement, and AI delivery. You will manage significant components of the Global AI Product roadmap for your business line &mdash; contributing to strategic direction, prioritising use cases, and driving disciplined execution from concept through to commercialisation. You will be expected to work with significant autonomy while maintaining close alignment with the Director-level AI leadership above you.
What Makes This Role Distinct
This is a delivery-focused, commercially-accountable, client-engaged role. Unlike the Director-level position which is primarily strategy-setting, this role is defined by:
<ul><li>Hands-on execution ownership &mdash; you are accountable for delivery plans, milestones, and outcomes, not just strategy</li>
<li>Direct, day-to-day client engagement &mdash; you are regularly in the room with enterprise clients validating solutions and co-creating products</li>
<li>Use case ownership &mdash; you manage specific AI use cases end-to-end, from business case through to production and commercial launch</li>
<li>Commercial discipline &mdash; you apply rigorous ROI-thinking to every investment decision and track actuals against projections</li>
<li>AI Risk Co-ordination Establish and manage a consolidated AI risk framework for TWCS &mdash; coordinating across Model Risk Management, Operational Risk, Technology, and the Line of Business to maintain a live, actionable AI risk register.</li>
<li>AI Testing &amp; Performance Define and own the AI testing strategy across the full model lifecycle &mdash; setting performance benchmarks, robustness protocols, and continuous improvement feedback loops tailored to trade finance use cases.</li>
<li>AI Governance &amp; Implementation Design and implement a fit-for-purpose AI Governance framework &mdash; embedding model lifecycle policies, committee structures, and governance controls into Agile delivery workflows, aligned to Citi enterprise standards and emerging regulatory mandates.</li>
<li>Explainability &amp; Audit Readiness Embed Explainable AI (XAI) solutions across TWCS AI use cases and ensure all models are perpetually audit-ready &mdash; maintaining comprehensive model documentation, data lineage artefacts, and regulatory compliance controls.</li>
<li>Market Intelligence &amp; Programme Management conduct structured market research to identify AI-driven opportunities &mdash; translating external signals, client needs, and competitive dynamics into actionable product AI programmes.</li>
<li>AI Use Case Development Define, structure, and prioritise AI use cases across the product and sub product portfolio &mdash; ensuring each use case is grounded in client value, commercial viability, technical feasibility, and risk acceptability.</li>
<li>Post Ops process design and drive how operation process changes after AI is deployed.</li>
<li>AI Product Ecosystem Build and manage the AI product ecosystem &mdash; cultivating partnerships with technology providers, internal platforms, and external innovators to create a coherent, interoperable foundation for AI-powered trade finance products</li>
</ul>What you&rsquo;ll do
AI Product Roadmap &amp; Execution
<ul><li>Own and drive significant workstreams within the Global AI Product roadmap for your business line &mdash; translating strategic priorities into detailed delivery plans, managing milestones, and driving cross-functional execution from concept through commercialisation</li>
<li>Prioritise the AI use case backlog based on ROI, strategic fit, and client demand &mdash; maintaining a clear, well-groomed product backlog that aligns business objectives with engineering execution</li>
<li>Balance innovation ambition with business pragmatism and P&amp;L accountability</li>
</ul>Client-Facing AI Products
<ul><li>Identify, scope, and drive the delivery of AI-powered capabilities that create differentiated value for clients &mdash; such as intelligent payment orchestration, predictive receivables management, anomaly detection, and personalised client insights</li>
<li>Engage directly and regularly with enterprise clients to validate solutions, gather requirements, manage expectations, and co-create products</li>
<li>Define clear go-to-market plans for AI products, managing the full lifecycle from initial prototype to commercial launch</li>
</ul>Commercial Discipline &amp; Business Case Management
<ul><li>Develop business cases and ROI analyses for AI initiatives &mdash; modelling cost and revenue scenarios, tracking actuals against projections, and presenting investment recommendations to senior stakeholders</li>
<li>Evaluate all AI opportunities through a rigorous commercial lens, ensuring every initiative drives measurable financial outcomes</li>
<li>Contribute to P&amp;L reporting and commercial performance tracking for your AI product portfolio</li>
</ul>Internal AI Adoption
<ul><li>Drive the structured identification and deployment of AI tools that enhance internal operations and team productivity across your business line</li>
<li>Champion responsible AI adoption &mdash; acting as the primary internal advocate for AI literacy and culture change</li>
</ul>Responsible AI &amp; Enterprise Controls
<ul><li>Ensure all AI capabilities are built in line with Citi's enterprise risk standards &mdash; coordinating model risk governance, data lineage documentation, explainability requirements, and regulatory compliance controls</li>
<li>Proactively identify and escalate ethical AI considerations to senior stakeholders</li>
</ul>Stakeholder Management &amp; Global Delivery
<ul><li>Cultivate effective working relationships across Sales, Technology, Operations, Finance, Compliance, Risk, and Legal &mdash; facilitating alignment across competing priorities</li>
<li>Manage the geographic rollout of AI capabilities across multiple markets, adapting solutions to local regulatory requirements while maintaining global design consistency</li>
</ul><div>What we&rsquo;ll need from you
</div><ul><li>Relevant product management experience, including demonstrated delivery of large-scale, technology-led products</li>
<li>Proven experience building, launching, or scaling AI/ML-powered products or digital platforms, ideally in financial services or FinTech</li>
<li>Strong commercial acumen &mdash; ability to build business cases, contribute to P&amp;L analysis, and drive ROI-driven product investment decisions</li>
<li>3+ years of direct or indirect external client-facing experience; comfortable co-creating and validating products with enterprise clients</li>
<li>Deep understanding of AI concepts, model risk management, responsible AI frameworks, and enterprise governance requirements</li>
<li>Exceptional stakeholder management skills and ability to influence without authority in a matrixed global organisation</li>
<li>Background in a relevant financial services domain (Payments, Transaction Banking, Investor Services, or Capital Markets)</li>
<li>Outstanding verbal and written communication skills across executive, technical, and client audiences</li>
</ul>Preferred
<ul><li>Experience working within or alongside compliance, legal, or risk functions on regulated AI deployments</li>
<li>Familiarity with Generative AI tools and their practical application to enterprise workflows</li>
<li>Experience with agile delivery methodologies and cross-functional product team leadership</li>
</ul>Success Measures
<ul><li>Use case delivery velocity &mdash; number of AI products moved from concept to commercialisation</li>
<li>Commercial outcomes &mdash; revenue generated and cost savings achieved through AI initiatives</li>
<li>Client satisfaction and adoption rates for AI-powered solutions</li>
<li>Quality and accuracy of business case modelling and ROI tracking</li>
<li>Strength of internal AI adoption and productivity improvements</li>
</ul>What we can offer you
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
<ul><li>Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure</li>
</ul><ul><li>A discretional annual performance related bonus</li>
<li>Private medical insurance packages to suit your personal circumstances</li>
<li>Employee Assistance Program
</li><li>Pension Plan</li>
<li>Paid Parental Leave</li>
<li>Special discounts for employees, family, and friends</li>
<li>Access to an array of learning and development resources</li>
</ul>Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Product Management and Development
-
<h2 class="jobSectionHeader">Job Family:</h2>
Product Management
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

AI Product Manager - Business Line Execution (Senior Vice President)

Boston Consulting Group

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do
As a Global Product Director &ndash; AI Innovation, you will lead BCG&rsquo;s Global AI Innovation agenda through the
 
CT Zero to One squad. You will guide the team in rapidly turning high-potential AI ideas into working
 
prototypes, using focused sprints to test concepts, gather evidence, and determine what has the potential
 
to become an enterprise-ready product. 
You will provide senior product leadership from early opportunity identification through prototype delivery
 
and validation. Working in an environment where requirements are often still emerging, you will create
 
clarity around the problem to solve, set priorities, and mobilize multidisciplinary teams to build and learn
 
quickly. You will ensure promising innovations move beyond experimentation with a clear path toward
 
enterprise readiness and scaled product ownership. 
Responsibilities include:<div><ul><li> 
Set the global product direction for AI Innovation, translating emerging opportunities and BCG
</li></ul>priorities into a focused pipeline of product experiments.
 
<ul><li>Lead the CT Zero to One team, creating the conditions for multidisciplinary teams to move from
</li></ul>idea to working prototype within a small number of focused sprints.
 
<ul><li>Frame opportunities and define clear hypotheses, user needs, success measures, and decision
</li></ul>points before teams begin prototyping.
 
<ul><li>Guide rapid prototype development and experimentation, using evidence and user feedback to
</li></ul>determine what should advance, iterate, pivot, or stop.
 
<ul><li>Drive promising prototypes toward enterprise readiness, identifying the product, technology, risk,
</li></ul>and operational requirements needed for successful transition.
 
<ul><li>Partner across Consulting Practice Areas, AI and technology, product, engineering, and design to
</li></ul>bring the right expertise into each innovation effort.
 
<ul><li>Establish repeatable zero-to-one ways of working that increase the speed and quality of innovation
</li></ul>while creating a clear path from prototype to scalable product.</div> 
YOU&rsquo;RE GOOD AT<div><ul><li> 
Setting a clear product vision and direction for Global AI Innovation, translating emerging
</li></ul>opportunities into focused priorities and investment decisions.
 
<ul><li>Leading the CT Zero to One squad, rapidly turning business needs and emerging AI capabilities into
</li></ul>hypotheses, prototypes, experiments, and validated product opportunities.
 
<ul><li>Moving from idea to working prototype within a small number of focused sprints, creating clear
</li></ul>outcomes, success measures, and decision points that accelerate learning.
 
<ul><li>Making disciplined decisions about what to explore, build, advance, pivot, or stop, balancing user
</li></ul>value, business impact, technical feasibility, responsible AI, and risk.
 
<ul><li>Driving promising prototypes toward enterprise readiness, identifying what is required to
</li></ul>transition validated innovations into scalable, sustainable product capabilities.
 
<ul><li>Influencing senior leadership and aligning global product, business, AI, technology, engineering,
</li></ul>architecture, and design partners around priorities and investment decisions.
 
<ul><li>Leading multidisciplinary teams through ambiguity, providing clear direction while empowering
</li></ul>teams to experiment, learn quickly, and deliver.
 
<ul><li>Managing a dynamic pipeline of AI innovation opportunities, balancing emerging demand,
</li></ul>experimentation capacity, potential impact, and readiness to advance.
 
<ul><li>Communicating complex AI, technology, and product topics clearly, building alignment and driving
</li></ul>decisions across technical and nontechnical audiences.
 
<ul><li>Strengthening zero-to-one innovation practices, creating repeatable ways of working that
</li></ul>accelerate prototyping, validation, learning, and transition to enterprise-scale ownership.</div> 
What You'll Bring<ul><li>10&ndash;12+ years of relevant experience, including significant product leadership across AI, data, or
</li></ul>enterprise technology products.
 
<ul><li>Demonstrated success taking emerging ideas from early discovery and experimentation through
</li></ul>validation and product investment decisions.
 
<ul><li>Strong understanding of AI and GenAI capabilities, data platforms, and the technical foundations
</li></ul>required to build scalable products.
 
<ul><li>Ability to frame highly ambiguous problems, make evidence-based trade-offs, and translate
</li></ul>emerging opportunities into clear product direction.
 
<ul><li>Proven success influencing senior leaders and aligning global, cross-functional teams around
</li></ul>complex product priorities and investment decisions.
 
<ul><li>Experience leading and developing multidisciplinary teams while creating clarity, accountability,
</li></ul>and space for rapid experimentation.
 
<ul><li>Strong customer orientation and business judgment, connecting user needs, technology
</li></ul>possibilities, and measurable business value.
 
These expectations retain the experience precedent of the source JDs while aligning the leadership
 
scope to MSD3 expectations for deep expertise, complex problem solving, broad business impact,
 
influence, collaboration, and people leadership. 
Who You'll Work With<ul><li>BCG Global Consulting Practice Areas (Functional &amp; Industry) and Data teams: the Data Product
</li></ul>Portfolio, Data Governance CoE, Master Data Mgmt., Enterprise Data Modelling, and Data Product
 
development teams
 
<ul><li>BCG IT, Knowledge Team and PA Specific data teams: business intelligence and analytics,
</li></ul>operations, and technical teams, among other business functions
 
<ul><li>BCG Leadership: Heads of IT, Consulting / Practice Areas, Knowledge Function, and Enterprise
</li></ul>Services among other business functions.
 
<ul><li>The Data Governance network: Data Owners, Stewards, and Data Governance Directors
</li><li>Data Layer Team &ndash; Collaborating closely with data engineers, lead enterprise architects, data
</li></ul>stewards, data product analysts, and QA engineers to develop, maintain, and enhance BCG&rsquo;s data
 
products and infrastructure. 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Global Product Director

Stech.com

Reports to: Group DirectorLocation: UK, remote with periodic travelContract: Permanent, or 3 to 6 month consultancy converting to permanentSalary: &pound;110,000 to &pound;130,000 base plus discretionary bonus. (Consultancy equivalent &pound;650 to &pound;800 per day, IR35 status determination to be issued before engagement).ContextWe run a group of technology and iGaming companies across the UK, Curacao and Cyprus. Group reporting currency is EUR. Revenue arrives mainly through payment service provider settlements in multiple currencies. Source systems today include Sage 50, Frappe ERP and manual spreadsheets.We are replacing Sage 50 with an in-house finance platform. The engineering side is moving fast. The accounting rules behind it are the constraint. This role owns those rules.Purpose of the roleOwn the group finance rulebook. Define, document and sign off every accounting rule the platform implements, and prove the numbers it produces. Each rule must be stated as a testable condition with a worked example. Each reconciliation must have a named control and evidence.You are the final authority on the number. Nothing affecting the ledger ships without your sign off.Responsibilities&middot; Own the group nominal structure and the mapping of every entity ledger into it&middot; Define FX policy under IAS 21: rate sources, rate types per line, treatment of monetary balances, destination of translation differences&middot; Define PSP settlement accounting: revenue recognition point, player liability, provider fees, rolling reserve, chargebacks, unsettled balances and their controls&middot; Define intercompany recharge and elimination rules, including retranslation of intercompany balances and treatment of residual differences&middot; Own the month-end close calendar and checklist across all three jurisdictions&middot; Write acceptance criteria for the development team, review implementations against them, sign off releases&middot; Own the monthly management pack: profit and loss, balance sheet, cash flow, working capital, variance commentary&middot; Own UK MTD VAT and coordinate Cyprus and Curacao filings with external advisers&middot; Maintain audit trail and controls documentation to a standard an external auditor accepts&middot; Prepare the group for its first consolidated statutory auditEssential requirements&middot; ACA, ACCA or CIMA qualified&middot; 6 or more years post qualification&middot; Has personally owned a multi-entity consolidation of three or more companies across at least two jurisdictions, in more than one currency&middot; Applies IAS 21 translation and intercompany elimination from working knowledge, without needing to research the basics&middot; Led the finance side of at least one accounting system migration or implementation&middot; Has written specifications or acceptance criteria for developers, and reviewed delivered work against them&middot; Advanced Excel. Able to read SQL and query source data directly&middot; Willing to work inside AI tooling daily and to have conclusions challengedDesirable&middot; Payments, PSP or iGaming finance experience&middot; Migration off Sage 50&middot; Frappe or ERPNext&middot; IFRS group accounts preparation&middot; Awareness of Cyprus and Curacao filing requirementsHow we workAI agents write the code. You define the rule and prove the number. You will be challenged by an agent that cites source data back at you, and you are expected to challenge it back the same way. Candidates who need a manual bookkeeping team to function will not enjoy this role.We value precision over speed. A rule stated slowly and correctly beats a fast answer we later unwind.Pay: &pound;110,000.00-&pound;130,000.00 per yearBenefits:<ul><li>Casual dress</li><li>Company events</li><li>Company pension</li><li>Cycle to work scheme</li><li>Discounted or free food</li><li>Enhanced maternity leave</li><li>Enhanced paternity leave</li><li>Gym membership</li><li>Health &amp; wellbeing programme</li><li>Referral programme</li><li>Sick pay</li><li>Work from home</li></ul>Application question(s):<ul><li>Are you ACA, ACCA or CIMA qualified? </li><li>Have you personally owned a multi-entity consolidation of three or more companies across at least two jurisdictions, in more than one currency? </li><li>Have you led the finance side of at least one accounting system migration or implementation</li><li>Have you written specifications or acceptance criteria for developers, and reviewed delivered work against them? </li><li>Are Advanced in Excel and able to read SQL and query source data directly? </li></ul>Work authorisation:<ul><li>United Kingdom (required)</li></ul>Work Location: Hybrid remote in London

Group Financial Controller, Finance Systems

OpenAI

<div>
 
 About The Team
 
 
 
 OpenAI&rsquo;s Applied AI Engineering team helps organizations turn frontier AI capabilities into safe, reliable, and high-impact production systems. We work with customer executives, product and engineering teams, security leaders, and transformation teams to identify valuable opportunities, accelerate technical implementation, and scale what works.
 
 
 Enterprise deployments are defined by complexity rather than any one industry: existing architectures, diverse data environments, security and governance requirements, multiple stakeholder groups, and organization-wide change. We turn lessons from these deployments into better products and reusable patterns for customers everywhere.
 
 
 
 About The Role
 
 
 
 As an Applied AI Engineer you will partner directly with leading organizations to design, build, and deploy AI systems that deliver measurable business outcomes. You will combine deep technical judgment, hands-on engineering, and customer leadership to take ambitious ideas from use-case selection and architecture through prototyping, evaluation, production launch, and scale.
 
 
 You will write and debug code, build evaluation systems, resolve complex integrations, and guide decisions involving model behavior, reliability, latency, cost, safety, security, governance, and operational readiness. Success is measured by production systems, sustained adoption, and meaningful customer impact&mdash;not simply activity or successful demonstrations.
 
 
 This is a rare opportunity to work on consequential real-world deployments at the frontier of AI while directly influencing how OpenAI&rsquo;s products evolve.
 
 
 
 This role is based in London. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees
 
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Partner directly with enterprise customers to identify high-value opportunities and translate them into technical architectures, implementation plans, evaluation strategies, and measurable success criteria.
 </li>
 <li>
 Design, build, and deploy AI systems that solve important customer problems and produce measurable business outcomes.
 </li>
 <li>
 Work hands-on in code to build prototypes, evaluation harnesses, reference implementations, integrations, and production accelerators.
 </li>
 <li>
 Make sound technical decisions across models, agents, retrieval, tools, data, reliability, observability, latency, cost, safety, security, and governance.
 </li>
 <li>
 Diagnose complex implementation challenges, reproduce failures, test hypotheses, and drive blockers toward resolution.
 </li>
 <li>
 Help customers progress from promising prototypes to reliable production systems, sustained adoption, and scaled impact.
 </li>
 <li>
 Partner closely with customer engineering teams and OpenAI Product, Research, Engineering, Security, and go-to-market teams, translating deployment experience into high-signal product feedback.
 </li>
 <li>
 Create reusable architectures, tooling, playbooks, and technical guidance that accelerate future enterprise deployments.
 
 
 </li>
 </ul>
 
 You&rsquo;ll Thrive In This Role If You
 
 
 
 <ul>
 <li>
 Have a demonstrated track record of designing, building, and delivering AI or machine-learning systems in enterprise environments, including taking systems from prototype to production. Relevant backgrounds may include applied AI or ML engineering, forward-deployed engineering, software engineering, customer engineering, solutions architecture, or technical consulting.
 </li>
 <li>
 Can point to substantial personal contributions in code, architecture, evaluation, debugging, or production engineering&mdash;not only program or stakeholder management.
 </li>
 <li>
 Are highly proficient in Python and comfortable working across an AI application stack; experience with JavaScript, TypeScript, or another relevant language is valuable.
 </li>
 <li>
 Understand how to evaluate AI systems systematically using representative data, graders, production signals, and human judgment.
 </li>
 <li>
 Have navigated enterprise production requirements such as integrations, reliability, observability, security, privacy, data governance, performance, and cost.
 </li>
 <li>
 Can connect technical decisions to customer workflows, adoption, and measurable business outcomes.
 </li>
 <li>
 Communicate with clarity and credibility across hands-on engineers, technical leaders, security teams, product leaders, and executives.
 </li>
 <li>
 Bring high agency, strong technical judgment, and end-to-end ownership in ambiguous environments.
 </li>
 <li>
 Learn quickly, challenge assumptions constructively, and collaborate with humility; experience in a particular industry or with OpenAI products is not required.
 
 
 </li>
 </ul>
 
 About OpenAI
 
 
 
 OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
 
 
 We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
 
 
 For additional information, please see OpenAI&rsquo;s Affirmative Action and Equal Employment Opportunity Policy Statement.
 
 
 Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
 
 
 To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
 
 
 We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
 
 
 OpenAI Global Applicant Privacy Policy
 
 
 At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
 
 
</div>

Applied AI Engineer

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