customer service representative Jobs in Cairo

customer service representative

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customer account specialist Jobs in Cairo

customer account specialist

customer experience

customer experience manager

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Team management experience maximizing profitability and drive sales.
 </li>
 <li>
 Knowledge of the Refunds Company Policy and best practices.
 </li>
 <li>
 Able to work with fast pace environment and fast problem solving.
 </li>
 <li>
 Management Experience in store in the areas of Training/People Management is essential.
 </li>
 <li>
 Proven record of dealing with challenging situations or customers queries.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

QStaffers

<div>
 
 QStaffers
 
 is currently hiring a
 
 Retail Experience Manager
 
 for one of our partners, a leader in the retail Motor Vehicles field.
 
 
 
 Job Summary:
 
 
 
 The Retail Experience Manager will lead the retail sales team to deliver outstanding customer experiences while exceeding sales targets. You&rsquo;ll set strategy, define performance goals, and enable your team to thrive in a fast-paced, customer-focused environment. Experience in retail management or a passion for customer experience is a strong plus, helping you connect with customers, guide your team, and drive results.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and support a team to maximize sales and deliver outstanding customer engagement.
 </li>
 <li>
 Develop and implement strategies to consistently meet and exceed sales targets.
 </li>
 <li>
 Ensure smooth day-to-day operations across all locations.
 </li>
 <li>
 Collaborate with other departments to align efforts and improve overall performance.
 </li>
 <li>
 Stay up to date on our products and industry trends to train and guide the team effectively.
 </li>
 <li>
 Provide ongoing training to the team and ensure they are equipped with the knowledge and tools needed to effectively manage dealer accounts and drive sales.
 </li>
 <li>
 Partner with sales, logistics, product, and operations teams to align efforts and ensure seamless execution of wholesale strategies.
 </li>
 <li>
 Analyze performance data, market trends, and team activities to make informed decisions and provide actionable insights to leadership.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 At least 3 years of strong sales experience in retail, managing teams in a results-driven environment (strictly in-store, no online or digital).
 </li>
 <li>
 Strong at developing and executing strategies to drive sales and improve team performance.
 </li>
 <li>
 You&rsquo;re passionate about cars and enjoy sharing that enthusiasm with customers.
 </li>
 <li>
 You&rsquo;re a natural leader who motivates and inspires your team to achieve their goals.
 </li>
 <li>
 You&rsquo;re flexible and willing to work weekends or holidays when needed
 </li>
 </ul>
</div>

Retail Experience Manager

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 
 Our Customer Experience Specialist will be responsible for:
 
 <ul>
 <li>
 Improving customers experience through taking ownership of customer related issues and following up on them until resolution; aiming to meet customers&rsquo; expectations and ensuring highest customer satisfaction level.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.
 
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 Customer Experience &amp; Complaint Management:
 
 
 <ul>
 <li>
 Manage customer complaints from receipt to closure, ensuring root-cause analysis and timely resolution.
 </li>
 <li>
 Retain all complaints within SLA timelines, ensuring compensation is allocated and recorded correctly.
 </li>
 <li>
 Ensure structured follow-up and documentation of customer needs and feedback in line with Group CX Directives.
 </li>
 <li>
 Create structured communication channels with departments to resolve issues effectively.
 </li>
 <li>
 Ensure compliance with Group Customer Experience Directives, LafargeHolcim policies, and internal control standards.
 </li>
 </ul>
 
 
 Customer Satisfaction &amp; NPS Management:
 
 
 <ul>
 <li>
 Manage NPS surveys and other satisfaction surveys, including data preparation, analysis, and reporting.
 </li>
 <li>
 Translate NPS insights into improvement action plans with relevant departments.
 </li>
 <li>
 Ensure the survey process is completed as per SOPs, fully documented, and fulfills internal &amp; external audit requirements.
 </li>
 <li>
 Follow up on corrective actions to ensure measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Provide management with regular dashboards and reports on customer KPIs, trends, and progress.
 </li>
 <li>
 Ensure adherence to SOPs and audit requirements related to survey and complaint processes.
 </li>
 </ul>
 
 
 Customer Experience Insights &amp; Improvement:
 
 
 <ul>
 <li>
 Conduct root-cause analysis and service reviews to identify pain points and improvement opportunities.
 </li>
 <li>
 Collaborate with cross-functional teams (Sales, Logistics, Finance, Quality, etc.) to execute action plans.
 </li>
 <li>
 Support digitalization and process optimization initiatives to improve customer journeys.
 </li>
 </ul>
 
 
 
 
 
 
 Education, Qualifications &amp; Experience:
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor of Business Administration or any related discipline.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong analytical skills, customer insight analysis, complaint management systems
 </li>
 <li>
 Communication, negotiation, and time-management skills.
 </li>
 <li>
 Knowledge of cement industry processes is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Average 3 years of experience in Customer Experience Field with exposure to complaint handling and survey management.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE:
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Customer Experience Specialist

Talent 360 ME

<div>
 
 Fresh Customer Experience Executive
 
 
 
 📍
 
 Cairo, Down Town
 
 
 | Full-Time
 
 
 
 
 Work Conditions
 
 
 🕘 Working Hours: 9:00 AM &ndash; 5:30 PM
 
 
 
 
 About SRV Spaces
 
 
 
 SRV Spaces is a leading workspace solutions company that designs, furnishes, and manages modern office environments. We combine creativity, innovation, and operational excellence to deliver seamless end-to-end experiences for our clients.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Fresh Customer Experience Executive
 
 to join our growing team. The ideal candidate is passionate about people, detail-oriented, and eager to learn how to deliver outstanding customer service in a dynamic environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing the full client journey &mdash; from onboarding to after-sales support.
 </li>
 <li>
 Communicate effectively with clients to ensure their needs are met and expectations are exceeded.
 </li>
 <li>
 Coordinate with internal teams (Sales, Operations, Design, and Finance) to ensure smooth project delivery.
 </li>
 <li>
 Collect feedback from clients and support continuous service improvements.
 </li>
 <li>
 Maintain accurate records of client interactions and ensure timely follow-up.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 0&ndash;1 year of experience in Customer Experience, Customer Service, or a similar field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Positive attitude, adaptability, and eagerness to learn.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 
 
 
 </li>
 </ul>
 📧
 
 To Apply:
 
 Send your CV to
 
 hr@srvspaces.com
 
</div>

Customer Experience

Telda

<div>
 
 Join Telda As a Customer Experience Agent
 
 
 Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
 
 
 
 About Telda
 
 
 At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a
 
 Customer Experience Agent
 
 , you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 This is a 1 month internship, on-site position. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
 </li>
 <li>
 Responding promptly to user inquiries
 </li>
 <li>
 Investigating and resolving user issues effectively
 </li>
 <li>
 Maintaining high levels of customer satisfaction
 </li>
 <li>
 Strong handling skills
 </li>
 <li>
 Action, detail-oriented, and self-disciplined
 </li>
 <li>
 Collaborating with other teams to enhance the overall customer experience
 
 
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Exceptional communication skills in English and Arabic (written and spoken)
 </li>
 <li>
 Strong problem-solving, analytical, and multitasking abilities
 </li>
 <li>
 Good comprehension skills, ability to clearly understand and state the issues customers present
 </li>
 <li>
 A proactive attitude and a passion for helping others
 
 
 
 
 
 </li>
 </ul>
 
 Working Details
 
 
 
 Support Channel:
 
 Chats.
 
 
 
 Shifts:
 
 fixed shift (From 9 am till 5 pm).
 
 
 
 Work module:
 
 Office based.
 
 
 
 What We Offer
 
 
 
 Competitive Salary
 
 &ndash; Your hard work deserves to be rewarded.
 
 
 
 Cutting-Edge Tools
 
 &ndash; A company-provided laptop to help you shine.
 
 
 
 Healthy Work Environment
 
 &ndash; Work in a supportive, vibrant culture.
 
 
 
 Why Join Telda?
 
 
 At Telda, you&rsquo;ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer&rsquo;s issue or helping shape the future of digital finance, your contribution matters.
 
 
 Take the next step in your career. Apply now and help us redefine the future of finance!
</div>

Customer Experience Intern

First Abu Dhabi Bank Misr (FABMISR)

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Cater all customer walk-ins requests and provide required services.
 </li>
 <li>
 Handle customer complaints and propose solutions to ensure customer satisfaction.
 </li>
 <li>
 Handle branches operations related to customer service area.
 </li>
 <li>
 Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service Manager
 </li>
 <li>
 Keep updated and learn in depth about product features as well as competition.
 </li>
 <li>
 Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
 </li>
 <li>
 Develop customer&rsquo;s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
 </li>
 <li>
 Undertake outside visits to new customers and save existing ones in coordination with the branch management.
 </li>
 <li>
 Prepare all documents and ensure completeness of files to be ready for approval.
 </li>
 <li>
 Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
 </li>
 <li>
 Achieve set target according to business plan.
 </li>
 <li>
 Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
 </li>
 <li>
 Perform other related duties as requested by the Branch Manager.
 </li>
 <li>
 Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
 </li>
 <li>
 Assigned with trade finance operations.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualification:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree in business or related field.
 </li>
 <li>
 1-2 years of experience.
 </li>
 <li>
 Languages (Arabic, &amp; English).
 </li>
 <li>
 Communication skills.
 </li>
 </ul>
</div>

Personal Banker (West Cairo)

PepsiCo

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
 </li>
 <li>
 Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
 </li>
 <li>
 Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
 
 
 </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 
 
 <ul>
 <li>
 Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
 </li>
 <li>
 Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
 </li>
 <li>
 Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
 
 
 </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
 </li>
 <li>
 Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
 </li>
 <li>
 Identify and implement service delivery and process improvement opportunities in the assigned process.
 </li>
 <li>
 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Partner with team to execute plans to improve customer satisfaction with a focus on processes.
 </li>
 <li>
 Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
 </li>
 <li>
 Manage escalation and takes ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
 </li>
 <li>
 Ensure knowledge management platform is updated.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Service management and ticket management system experience
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 </ul>
</div>

Talent Acquisition Assistant Analyst (Frontline)

Explore 1235+ Customer experience manager in Cairo this November. Find roles across top companies and apply now to boost your career.