account manager

customer service associate

cadillac – customer experience & network executive Jobs in Cairo

cadillac – customer experience & network executive

customer experience consultation & pre-sales supervisor Jobs in Cairo

customer experience consultation & pre-sales supervisor

customer service agent

customer experience manager

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Senior Associate - Contact Centre | MAF Global Solutions | Global Solutions Egypt
 
 
 
 Role Summary
 
 
 
 The role will support the Members Services Manager on delivery of customer obsessed, best in class, effortless service across all tiers of the SHARE rewards programme at the Contact Centre. This includes the development of procedures, processes, recruitment, QA and close loop escalation management.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Active management of the SHARE Cairo - Egypt Contact Centre contracted services, responsible for provision of timely product and procedural updates to facilitate best in class customer experience.
 </li>
 <li>
 Work with the Manager on the evolution of service through all customer contact points, leveraging technology and training to deliver a seamless, first time resolution approach.
 </li>
 <li>
 Knowledge Management creation &amp; timely updates.
 </li>
 <li>
 Process creation, optimization, updates, customer journey re-engineering &amp; documentation.
 </li>
 <li>
 Work closely with counter party personnel at other SHARE contact centres align on process &amp; procedure, trainings, quality, launch of new products, SLAs, and KPIs .
 </li>
 <li>
 Provide access to BU systems, databases, whitelisting of websites required to service the customer
 </li>
 <li>
 Work closely with other internal departments to ensure complaints are resolved and enable seamless member experience.
 </li>
 <li>
 Definition &amp; process for outbound, upselling, cross selling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in designing and implementing wide-scale training programmes
 </li>
 <li>
 Ability to work in a diverse, international company and able to work with multiple stakeholders and matrix managed teams.
 </li>
 <li>
 Experience of contact centre design and implementation
 </li>
 <li>
 English and Arabic verbal communication skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Senior Associate - Contact Centre

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Arabic skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Russian and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Russian skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Russian & English) | Cairo, Egypt

<div>
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage the COPC, TOPS, BEST implementation plan.
 
 
 &bull; Perform quarter COPC internal audit for the concerned stakeholders across the certification entity.
 
 
 &bull; Train all site concerned parties on any change in approaches specific to COPC.
 
 
 &bull; Perform CUIKA audit &amp; follow-up on action plans.
 
 
 &bull; Look at the program level metrics, created and implemented are in line to meet and exceed customer experience &amp; revenue.
 
 
 &bull; Work in a collaborative manner with stakeholders&rsquo; various touch points with stakeholders (Internal &amp; External) to discuss performance, partner with program to deliver excellent COPC readiness to our teams.
 
 
 &bull; Follow up on internal and external audit ATACs.
 
 
 &bull; Consult the departments' managers to achieve the ATACs resolution.
 
 
 &bull; Initiate, consult, and mentor DMAIC projects with the concerned stakeholders.
 
 
 &bull; Manage COPC new releases orientation &amp; implementation of new approaches across the certification entity.
 
 
 &bull; Follow up on Table F reporting collection across the certification entity.
 
 
 &bull; Follow up on COPC targets review across the certification entity on a semi-annual basis.
 
 
 
 Required Qualifications:
 
 
 
 
 &bull; Essential Qualification:
 
 
 
 1. Bachelor&rsquo;s Degree.
 
 
 2. Very Good English language.
 
 
 3. COPC CX performance leader - minimum to release 7.0.
 
 
 4. Six sigma yellow belt.
 
 
 5. Minimum 2-3 years of proven work experience in conducting certification/ audits related to COPC.
 
 
 6. Minimum 1 year of experience in COPC implementation and internal audit review approach.
 
 
 
 &bull; Personal Characteristics:
 
 
 
 1. Excellent Communication and interpersonal skills.
 
 
 2. Strategic thinking.
 
 
 3. Presentation skills.
 
 
 4. Creative thinking.
 
 
 5. Motivation Skills
 
 
 6. Negotiation skills.
 
 
 7. Time management.
 
 
 8. Leadership skills.
 
 
 9. Analyzes Information.
 
 
 10. Excellent Problem Solving
 
</div>

Process Excellence Manager

SANY Group

<div>
 
 General Description
 
 
 In charge of overseas key customer channel development and maintenance, assessment and evaluation management, to achieve sales targets and enhance overseas brand awareness.
 
 
 Product field: heavy trucks, dump trucks, cranes, excavators and other heavy industry products marketing.
 
 
 
 
 
 Title: International Key Account Manager / International Sales Manager
 
 
 Job Grade: Manager/Senior Manager
 
 
 Location：Algeria
 
 
 Post：3 - 5
 
 
 
 
 <ol>
 <li>
 Major Responsibilities Collect the latest information of overseas customers and replenish customer information archive data.
 </li>
 <li>
 Assist in the development of local key customers in overseas regions, follow up the market development, market demand and competition situation; Assist to build and maintain high-level relationships with key customers and promote strategic development cooperation.
 </li>
 <li>
 Prepare customized project solutions, successfully obtain projects, sign contracts with customers, and achieve sales targets.
 </li>
 <li>
 Supervise, inspect and evaluate the implementation of weekly and monthly sales plan and payment recovery plan of overseas key customers.
 </li>
 <li>
 Regularly submit &ldquo;major international customers market analysis reports&rdquo;.
 </li>
 <li>
 Formulate and optimize the key account management system process.
 </li>
 </ol>
 
 
 
 
 Qualifications
 
 
 Education: Bachelor degree or above in mechanical, engineering, marketing, sales, international business, etc.
 
 
 Language Requirements: Proficiency in French ，English
 
 
 Work Experience &amp; other requirements ：
 
 <ol>
 <li>
 3 years or above working experience in construction machinery sales, with overseas customer resources is preferred.
 </li>
 <li>
 Good team work, problem solving ability, and strong customer relations, information collection and market development ability.
 </li>
 <li>
 Adept communication skills and good communication ability, a wide range of contacts in the industry.
 </li>
 <li>
 Can adapt to irregular travel. Experience in direct sales, channel development and leasing management, including key account development management.
 </li>
 </ol>
 
 Proficient in PowerPoint, EXCEL and other office software.
 
</div>

国际销售经理

Air Arabia

<div>
 
 Job Purpose
 
 
 
 The Sales Manager at Air Arabia plays a crucial role in driving the airline's revenue growth by overseeing and managing the sales team's activities. This position is responsible for developing sales strategies, identifying new business opportunities, and nurturing relationships with key partners and clients. The Sales Manager works closely with the Commercial Manager and other departments to achieve sales targets and ensure the airline's market presence remains strong.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement effective sales strategies to achieve revenue targets and expand Air Arabia's market share.
 </li>
 <li>
 Lead, train, and motivate the sales team to achieve their individual and collective sales goals.
 </li>
 <li>
 Identify and explore new sales opportunities in existing and emerging markets.
 </li>
 <li>
 Establish and maintain strong relationships with travel agencies, corporate clients, GSAs, and other potential sales channels to drive bookings and sales.
 </li>
 <li>
 Monitor sales performance and KPIs, providing regular reports and analysis to the management team.
 </li>
 <li>
 Collaborate with the Marketing department to design and execute sales campaigns and promotions effectively.
 </li>
 <li>
 Stay updated on industry trends, customer preferences, and competitor activities to adapt strategies accordingly.
 </li>
 <li>
 Participate in industry events, trade shows, and conferences to promote Air Arabia's products and services.
 </li>
 <li>
 Work with the Commercial Manager to optimize fare structures and pricing strategies.
 </li>
 <li>
 Handle negotiations and contracts with partners, ensuring mutually beneficial agreements.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensure compliance with company policies and industry regulations in all sales-related activities.
 </li>
 <li>
 Act as a brand ambassador, promoting Air Arabia's values and customer-centric approach.
 </li>
 <li>
 Create a conducive working environment to build and sustain a performance driven, engaged, and committed team.
 </li>
 <li>
 Manages performance of direct reports through objective setting, continuous support, feedback, and formal reviews to ensure business objectives are met; Ensures conflict management, grievances handling, disciplinary issues are handled effectively in line with company procedures.
 </li>
 <li>
 Perform any additional duties as advised by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Minimum bachelor&rsquo;s in Management, Commerce, Sales, Marketing or any other relevant field
 
 
 
 Work Experience
 
 
 
 5 years of extensive working experience in a similar role in the aviation/travel industry of which minimum 1 year experience supervising/ managing a team.
 
 
 <ul>
 <li>
 Proven experience in sales management within the aviation industry, preferably in the airline sector.
 </li>
 <li>
 Strong leadership and team management skills with a track record of successfully leading sales teams.
 </li>
 <li>
 Excellent communication, negotiation, and presentation abilities.
 </li>
 <li>
 Analytical mindset with the ability to make data-driven decisions.
 </li>
 <li>
 In-depth knowledge of the airline industry, market dynamics, and sales strategies.
 </li>
 <li>
 Proficiency in sales forecasting and budgeting.
 </li>
 <li>
 Customer-focused approach with a dedication to providing excellent service.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment, meeting deadlines and targets.
 </li>
 </ul>
</div>

Sales Manager - Egypt

Explore 653+ Customer experience manager in Cairo this January. Find roles across top companies and apply now to boost your career.