customer service manager

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account management team lead

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customer care consultant

customer experience manager

e& Egypt

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Responsible for overseeing the overall experience that customers have with E&amp; focusing on improving: -Customer satisfaction -Loyalty -Retention By implementing strategies and initiatives that enhance the customer journey across all customer interactions starting with: -Customer Consideration -Customer On Boarding -Customer life cycle Journey
 </li>
 <li>
 Leading and supervising the execution of the customer experience strategy (segments section) to achieve E&amp; strategic objective mainly of being number one in TRIM and NPS
 </li>
 <li>
 Conducting customer research and gathering feedback to understand customer needs and preferences.
 </li>
 <li>
 Analyzing customer data and metrics to identify trends and areas for improvement
 </li>
 <li>
 Collaborating with cross-functional teams to ensure a consistent and seamless customer experience across all touchpoints (Customer Care Call Centre &ndash; Customer care Social Media &ndash; Retail &ndash; Digital - IT)
 </li>
 <li>
 Create related settings and definitions for the customer interactions (user interfaces, user experience; notifications; scripts guidelines across all communication channels.
 </li>
 <li>
 Measuring and reporting on key performance indicators related to customer satisfaction and loyalty
 </li>
 <li>
 Managing and enhancing all Channels (OMNI Channels) throughout customers&rsquo; journey.
 </li>
 <li>
 Drive new strategic initiatives across all channels aiming to leverage and enhance E&amp; channel experience to its best &bull;Manage Experience budget in a way that has a direct positive ROI impact via CX propositions.
 </li>
 <li>
 Continuously improving processes and systems to enhance the overall customer experience
 </li>
 <li>
 Facilitate the development of the accountability action chain, establishing the approaches and implementation of research to understand customer loyalty and return on investment (ROI).
 </li>
 <li>
 Leading four main functions and key responsibilities 1. Product Excellence Program A) Feeders Engine Ensure the proper establishment and continuous expansion for the customer voice feeders and listeners, this includes: - Touch Points Visits Obtaining real customer pulse related to their interactions with the touch points covering all interaction types (Inquiries &ndash; Requests &ndash; Complaints) &ndash;
 </li>
 <li>
 Recorded Calls On Going hands on customer calls across all platforms and covering various call reasons ensuring the proper understanding of the customer needs and spotting the gaps / opportunities for enhancement.
 </li>
 <li>
 Focus Groups Planning the Customer Experience focus groups with a drill down approach measuring product specifics to identify the pain areas and potential risks that requires resolution
 </li>
 <li>
 Customer Verbatim Continuously analyze customer verbatim from all sources to detect customer pains and assess possible areas of improvement:
 </li>
 </ul>
 
 - TRIM - NPS - Digital Tracker - Focus Groups - Retail Tracker - Call Center Tracker - Detractors
 
 <ul>
 <li>
 Product Confidence Test Ongoing live health checks across all product journey aspects to assess the customer experience across each and every event pulling the trigger for the possible enhancements and gaps identification
 </li>
 <li>
 Product Benchmarking Planning the comparative analysis roadmap ensuring obtaining the necessary readings and market landscape on a periodical basis
 </li>
 <li>
 Product Manual Establishing and maintaining a sustainable Product Manual including all product stages from the onboarding stage ending with the Retention stage. Ensuring periodical updates for the manual based on the product evolution and new features introduced in the market
 </li>
 <li>
 Product Enhancements On Going enhancement track across all product aspects - Product notifications content - Product Notifications Sender names - Product transactions technical flows
 </li>
 <li>
 Digital enhancements Leading four main functions and key responsibilities 1. Product Excellence Program A) Feeders Engine Ensure the proper establishment and continuous expansion for the customer voice feeders and listeners, this includes:
 </li>
 <li>
 Touch Points Visits Obtaining real customer pulse related to their interactions with the touch points covering all interaction types (Inquiries &ndash; Requests &ndash; Complaints)
 </li>
 <li>
 Recorded Calls On Going hands on customer calls across all platforms and covering various call reasons ensuring the proper understanding of the customer needs and spotting the gaps / opportunities for enhancement. - Focus Groups Planning the Customer Experience focus groups with a drill down approach measuring product specifics to identify the pain areas and potential risks that requires resolution
 </li>
 <li>
 Product Manual Establishing and maintaining a sustainable Product Manual including all product stages from the onboarding stage ending with the Retention stage. Ensuring periodical updates for the manual based on the product evolution and new features introduced in the market
 </li>
 <li>
 Product Enhancements On Going enhancement track across all product aspects - Product notifications content
 </li>
 <li>
 Product Notifications Sender names - Product transactions technical flows - Digital enhancements
 </li>
 <li>
 Touch Points Program Ensuring seamless experience across all touch points Customer Care Tracking and Monitoring the all interactions (Inquiries &ndash; Requests &ndash; Complaints) per platform and designing the customer empowerment tactical plan ensuring hitting a double edged objective
 </li>
 <li>
 Customer empowerment through E&amp; self-service platform Retail Ensuring all critical transactions are performed properly with the best in class experience Digital Designing the customer handling flow and the optimum experience for the digital chat bot and ending with the TNPS reading Chatbots Designing the end to end experience addressing the customer conversations and ending with the TNPS reading Customer Delight Program
 </li>
 <li>
 A) Bulk Compensation Ensure a proper end to end cycle for the system outages compensating the impacted customers keeping E&amp; customers delighted at all times
 </li>
 <li>
 B) Frontline Compensation Designing the front liners compensation matrix empowering agents to delight and compensate the individual cases using a wide portfolio of gifts segmented based on the customer profile and type of complain
 </li>
 <li>
 Transactional Satisfaction Product Journey Define and Develop the transactional satisfaction program that will accurately assess the customer satisfaction reading during specific journey events enabling the action-ability part after spotting on the exact pain area.
 </li>
 <li>
 Create and sustain and the IVR recordings library whereby the planned transactions / events that needs to be assessed are already recorded and uploaded on the survey tool to be ready for use once needed
 </li>
 <li>
 Touch Points Overseeing the Touch Points satisfaction scores focusing on the TNPS score along with developing on ground tactics to improve the TNPS score
 </li>
 <li>
 Overall Customer Satisfaction Developing the tactical plans based on the TRIM and NPS scores for improvement and leading the market
 </li>
 <li>
 Functional Satisfaction Developing the tactical plans on the platform level based on the TRIM and NPS scores for improvement and reaching an upward trend month over month
 </li>
 <li>
 Leadership and management
 </li>
 <li>
 Setting a clear performance objective with the team and monitoring their performance versus the KPIs and objectives
 </li>
 <li>
 Managing and developing associates capabilities and performance through supporting for the day to day activities and continues feedback
 </li>
 <li>
 Practice and apply continuous positive coaching with clear timely and action plans
 </li>
 <li>
 Drive team development plan in-line with team needed set of skills and job objectives to be fulfilled.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &ndash; External
 
 
 
 
 
 
 &bull;5-7 YOE in Customer Experience
 
 
 Bachelor Degree in any related discipline.
 
 
 &bull;Telecom experience is must.
 
 
 &bull;Excellent analytical skills
 
 
 &bull;Deep understanding telecom operations and awareness of the different departments and their interactions.
 
 
 &bull;Excellent communication skills and ability to communicate persuasively and effectively in verbal and written communication.
 
 
 &bull;Ability to work as part of a multi-disciplinary team where organization, prioritization and sound judgment skill are essential.
 
 
 &bull;Advanced presentation &amp; Negotiations skills. &bull;Design Thinking background
 
 
 &bull;Strategic thinking and foresight &bull;Interpersonal, networking and influencing skills
 
 
 &bull;Problem solving and analytical skills &bull;Data driven mind-set and an aptitude for technology
 
 
 &bull;Fast action and agility
 
</div>

Customer Experience Manager

Orascom Development Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Customer Experience Manager will be the main contact for clients who escalate concerns directly to the CEO or senior management. They will handle sensitive cases, rebuild client trust, and make sure issues are resolved quickly and effectively. The manager will also review common problems and work with other teams to improve overall customer satisfaction.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 1- Handle CEO-Level Escalations:
 
 <ul>
 <li>
 Personally manage and resolve client complaints or issues escalated to the CEO or executive office.
 </li>
 <li>
 Provide timely and accurate updates to both the client and the CEO&rsquo;s office regarding case progress and resolution.
 </li>
 </ul>
 
 2- Root Cause Analysis &amp; Resolution:
 
 <ul>
 <li>
 Investigate the underlying causes of escalated complaints, coordinating with relevant departments (Sales, Delivery, Legal, CRM, Finance, etc.).
 </li>
 <li>
 Ensure corrective and preventive actions are implemented to avoid recurrence.
 </li>
 </ul>
 
 3- Customer Communication Management:
 
 <ul>
 <li>
 Draft high-quality written responses and communicate complex issues clearly.
 </li>
 <li>
 Ensure that the company&rsquo;s values, and customer-centric culture are consistently reflected in all client interactions.
 </li>
 <li>
 Build and maintain strong relationships with internal stakeholders, external partners, property owners, and regulatory bodies, ensuring effective communication and alignment on complex issues.
 </li>
 </ul>
 
 4- Executive Reporting:
 
 <ul>
 <li>
 Prepare regular reports and dashboards for the CEO summarizing escalation cases, root causes, resolution timelines, and client satisfaction outcomes.
 </li>
 <li>
 Identify recurring issues and recommend process improvements or policy changes.
 </li>
 </ul>
 
 5- Cross-Functional Collaboration:
 
 <ul>
 <li>
 Work closely with internal teams to ensure effective resolution of issues while maintaining accountability.
 </li>
 <li>
 Support coaching initiatives to improve frontline staff&rsquo;s ability to handle potential escalations before they reach the CEO level.
 </li>
 </ul>
 
 6- Reporting &amp; Insights:
 
 <ul>
 <li>
 Own and deliver detailed performance reports, highlighting complaint volumes, key trends, risks, and performance against service level agreements (SLAs).
 </li>
 </ul>
 
 7- Customer Experience Strategy:
 
 <ul>
 <li>
 Contribute insights to enhance the overall customer journey and service standards.
 </li>
 <li>
 Act as the &ldquo;voice of the customer&rdquo; within the organization, advocating for service improvements.
 </li>
 </ul>
 
 8- Compliance and Risk Mitigation:
 
 <ul>
 <li>
 Monitor and enforce compliance with customer protection rules and company procedures, working with compliance and legal teams to strengthen risk controls and improve how disputes are resolved.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
 </li>
 <li>
 7-10 years of experience in customer experience, client relations, or service management, preferably in real estate, property development, or hospitality sectors.
 </li>
 <li>
 Proven track record in managing high-stakes client relationships and resolving complex issues.
 </li>
 <li>
 Strong understanding of real estate customer touchpoints (sales, handover, after-sales, and facility Management).
 </li>
 <li>
 Excellent communication, negotiation, and conflict resolution skills.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager- O West & Makadi Heights

Converted

<div>
 
 
 Role Overview:
 
 
 
 Converted is hiring
 
 Customer Experience Supervisor
 
 to play a key role in ensuring that clients receive an exceptional experience while using our products and services. This role oversees the daily performance of the CX team, manages customer relationships, resolves escalations, and collaborates cross-functionally with Product, Tech, and Marketing teams to enhance the customer journey. This role is reporting to CX &amp; Business Ops Sr. Manager.
 
 
 The ideal candidate is data-driven, tech-savvy, and experienced in SaaS or Mar-Tech environments.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Customer Support &amp; Relationship Management
 
 
 <ul>
 <li>
 Supervise the CX team to ensure timely, accurate, and high-quality responses to client inquiries.
 </li>
 <li>
 Handle escalated issues and ensure swift resolution.
 </li>
 <li>
 Build strong relationships with key accounts, ensuring high satisfaction and retention.
 </li>
 <li>
 Monitor customer health and proactively address risks or concerns.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Train, coach, and mentor CX agents to improve performance and product knowledge.
 </li>
 <li>
 Set KPIs (SLAs, response time, CSAT, NPS) and monitor team performance using dashboards and analytics tools.
 </li>
 <li>
 Conduct regular one-to-ones, performance reviews, and skill development sessions.
 </li>
 <li>
 Create shift plans and manage team schedules.
 </li>
 </ul>
 
 
 3. Process &amp; Quality Improvement
 
 
 <ul>
 <li>
 Develop and maintain CX SOPs, workflows, and best practices.
 </li>
 <li>
 Identify gaps across the customer journey and recommend improvements.
 </li>
 <li>
 Collaborate with Product and Engineering teams to report bugs, suggest feature enhancements, and represent the &ldquo;Voice of Customer&rdquo;.
 </li>
 <li>
 Implement QA checks to ensure service consistency.
 </li>
 </ul>
 
 
 4. Customer Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze support data, customer feedback, and usage patterns to identify trends.
 </li>
 <li>
 Prepare weekly and monthly reports on CX performance and customer satisfaction.
 </li>
 <li>
 Present insights to leadership and propose solutions to enhance product adoption.
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing, Sales, and Client Success teams to ensure aligned communication.
 </li>
 <li>
 Support onboarding and product training for new clients when needed.
 </li>
 <li>
 Assist in the creation of customer-facing resources (FAQs, tutorials, help center articles).
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 5+ years of experience in Customer Experience,Customer Support, or Client Success roles&mdash;preferably within a
 
 Mar-Tech, SaaS, or technology-driven environment
 
 .
 </li>
 <li>
 Experience supervising or leading a team.
 </li>
 <li>
 Strong understanding of marketing tools such as email automation, CRM, analytics platforms, or ad-tech solutions.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-resolution skills.
 </li>
 <li>
 Ability to analyze data and produce actionable insights.
 </li>
 <li>
 Tech-savvy with the ability to troubleshoot basic technical issues.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 This opportunity with the availability of hybrid options.
 </li>
 <li>
 We love flexibility! Manage your own work schedule. We trust the people we hire.
 </li>
 <li>
 Competitive package.
 </li>
 <li>
 Paid time off.
 </li>
 <li>
 Fun benefits &amp; perks that you will enjoy!
 </li>
 <li>
 Trusting, ego-free and truth-seeking team members
 </li>
 <li>
 See something you want to improve? Awesome. We're a flexible and collaborative team that is always learning and growing
 </li>
 </ul>
 
 
 About Converted
 
 
 
 Converted is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Converted has helped more than 800 e-Commerce worldwide.
 
 
 Converted builds products that help businesses grow revenue through smarter advertising, customer data, and automation. Our suite covers:
 
 <ul>
 <li>
 Flyerz &ndash; lightweight ads product for smaller and local businesses
 </li>
 <li>
 ConvertedLeads &ndash; lead generation and activation for sales-driven verticals
 </li>
 <li>
 ConvertedOrders &ndash; order and revenue intelligence
 </li>
 <li>
 ConvertedPay &ndash; orchestration of ad spend and payments across channels
 </li>
 <li>
 ConvertedPro &ndash; automated ads, catalog/data intelligence, and multi-channel activation
 </li>
 </ul>
 
 
</div>

Customer Experience Supervisor

Chalhoub Group

<div>
 
 Who we
 
 
 are
 
 
 
 We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
 
 
 To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub, creativity is a team effort! Working as a Store Supervisor you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Define, execute and monitor the store action plan to achieve sales targets and KPIs.
 </li>
 <li>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 </li>
 <li>
 Think hybrid by leveraging all type of point of sales online and offline.
 </li>
 <li>
 Team Leadership and Development
 </li>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions
 </li>
 <li>
 Identify, recruit, develop and retain strong talents
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 </li>
 <li>
 Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 3 years of Experience in a managerial position
 </li>
 <li>
 Having beauty background, preferably skin Care
 </li>
 <li>
 having very good command in English Language
 </li>
 <li>
 Excellent Leadership skills
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - Yves Rocher - Mall of Egypt

Transmar

<div>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Managing and executing customer bookings against space and equipment availability.
 </li>
 <li>
 Managing and executing documentation process.
 </li>
 <li>
 Managing and executing invoicing and BL Delivery.
 </li>
 <li>
 Completing required periodical reports.
 </li>
 <li>
 Cooperating with Sales counterpart for maximum customer retention and satisfaction.
 </li>
 <li>
 Meeting designated customer SLAs.
 </li>
 <li>
 Proactively helping customers with their shipment process.
 </li>
 <li>
 Following up on the forecasted shipping volumes of the customers.
 </li>
 <li>
 Managing existing accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-3 years of experience in any customer service/account management role.
 </li>
 <li>
 Bachelor's degree in relevant field (Preferably Logistics).
 
 </li>
 </ul>
</div>

Customer Experience Executive

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
 
 
 Key job responsibilities
 
 
 This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
 </li>
 <li>
 Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
 </li>
 <li>
 Train and direct sellers for execution and adherence of norms and practices
 </li>
 <li>
 Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
 </li>
 <li>
 Willing to work on weekends
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of operations management experience
 </li>
 <li>
 Experience communicating effectively with senior leadership
 </li>
 <li>
 Experience managing, analyzing and communicating results to senior leadership
 </li>
 <li>
 Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
 </li>
 <li>
 Experience managing challenging assignments with aggressive schedules
 </li>
 <li>
 Should be fluent in English and Arabic (Verbal and written).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
 </li>
 <li>
 Good analytical and problem solving skills with a capability of setting priorities and working under pressure
 </li>
 <li>
 Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
 </li>
 <li>
 Experience in working with logistics and/or manufacturing industry is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119025
</div>

Central Operations Support Executive, UAF AMET

Wadi Degla Developments

<div>
 
 
 
 Job Purpose:
 
 
 
 
 Handle customer complaints, issues, and requests effectively and promptly according to company guidelines and policies.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer complaints, issues, and inquiries promptly and professionally, ensuring effective resolution or escalation to the manager when necessary.
 </li>
 <li>
 Communicate with customers via phone, email, online chat, or in-person to provide accurate information about products, services, and updates.
 </li>
 <li>
 Maintain accurate records of customer interactions, inquiries, complaints, and feedback, ensuring follow-through on all actions.
 </li>
 <li>
 Coordinate with departments to gather and share relevant updates about projects and units with customers.
 </li>
 <li>
 Handle inquiries related to project updates, construction progress, and unit delivery timelines.
 </li>
 <li>
 Regularly update customer databases and collect feedback to improve the customer experience.
 </li>
 <li>
 Arrange and coordinate customer visits with the relevant departments.
 </li>
 <li>
 Prepare detailed reports on customer interactions and submit them to the manager.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirments:
 
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in a relevant field.
 
 
 
 Experience:
 
 1-3 years in a customer service or similar role.
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Exceptional communication and problem-solving skills.
 </li>
 <li>
 Strong customer service and relationship management abilities.
 </li>
 <li>
 Knowledge of customer service practices and the ability to learn quickly.
 </li>
 <li>
 Proficiency in Microsoft Office applications.
 </li>
 <li>
 Good command of English and Arabic (spoken and written).
 </li>
 </ul>
 
 
</div>

Customer Care Representative

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