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customer service coordinator Jobs in Cairo

customer service coordinator

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customer experience manager

Azadea Group

<div>
 
 
 Purpose:
 
 
 
 
 
 
 Person responsible for all actions related to customer experience in the store. It aims to offer the best possible service to customers, both in the moment of sales assistance and In the resolution of any subsequent problems. Will be raising awareness with the team In regard to multi-channel, promoting iPod sales and Store Mode. Have good measurement of results and creates strategies in order to Improve their customer experience in the store. Responsible to Implement company projects In regards to customer care.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Oversees all aspects of the customer service experience to spot improvements areas in processes and procedures and make improvements of customer service quality.
 </li>
 <li>
 To ensure a high level of customer satisfaction is offered in the store.
 </li>
 <li>
 To support customer service with product, knowledge and awareness of the new arrivals, the best sellers and fashion trends and offer alternatives with the services we provide and the technology we use in the store.
 </li>
 <li>
 Knows and analyze customer profile in store to implement and action strategies based on the market- current and potential target.
 </li>
 <li>
 It&rsquo;s aware of different marketing strategies in Zara.com to inform the team in order for better information provided for customers.
 </li>
 <li>
 Good communication skills and fast problem solving when dealing with customer issues. Good conflict management skills.
 </li>
 <li>
 It&rsquo;s aware of customer flow to ensure sufficient cover is in key points on the shopfloor.
 </li>
 <li>
 Creates and implements strategies keeping in focus the priorities of the floor in order to Improve a better customer journey .
 </li>
 <li>
 Train all the team In regards to Store Mode and ensure Information Is passed to customers to Improve their experience In store.
 </li>
 <li>
 Create a monthly analysis based on a Mystery Shopper Action and work On the results by creating a action plan.
 </li>
 <li>
 Train the team in providing excellent customer service and ensure the team is applying the minimums of customer service.
 </li>
 <li>
 Develop the team in order for them to be able to identify different customer profile and how to adapt to different needs.
 </li>
 <li>
 Demonstrate to the team how to create a loyal customer base in the store ensuring good service is provided.
 </li>
 <li>
 Train the team on using the devices in store in order to provide better customer experience.
 </li>
 <li>
 Comply with the Company Health &amp; Safety Policy.
 </li>
 <li>
 To be an ambassador in the company&rsquo;s sustainability project and ensure that the company upholds and works towards finding new, innovative and economically reductive ways to stay sustainable
 </li>
 </ul>
 
 
</div>

Customer Experience Manager - Zara

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
 </li>
 <li>
 Build and maintain guest experience standards in order to build strong loyalty.
 </li>
 <li>
 Assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
 </li>
 <li>
 Execute and Participate in projects and community events and activities with minimal supervision.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
 </li>
 <li>
 Team Management and Support
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the store manager and HR teams.
 </li>
 <li>
 Understand and communicate the organization&rsquo;s priorities to ensure team&rsquo;s alignment with Group&rsquo;s objectives
 </li>
 <li>
 Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage and guide the team reporting to the Store Manager
 </li>
 <li>
 Create and maintain schedule to ensure full coverage of the shop &fllig;oor and maintain grooming standards of the staff
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
 </li>
 <li>
 Manage VIP Guests relationships
 </li>
 <li>
 Manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Maintain all operating standards by ensuring cleanliness, high visual merchandising standards and stock replenishments are done as per the brand&rsquo;s VM guidelines
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.)
 </li>
 <li>
 Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure proper record of all stock movements
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 5 years of Experience in Beauty, preferably in a managerial position
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 Good English Language
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - MAC Cosmetics - Egypt

Huawei

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The role involves overseeing network operations and ensuring customer satisfaction while maximizing the business value of customer networks through effective project management and consulting capabilities.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 General owner of network operation.
 </li>
 <li>
 Be responsible for overall operation planning (value objective setting, scope, and key milestones), project-based operation management, and value objective closed-loop management.
 </li>
 <li>
 Invoke business and network consulting capabilities to identify customers' business and network issues, match solutions, and promote the implementation of solutions to maximize the business value of customer network.
 </li>
 <li>
 Ensure customer satisfaction, and achieve a win-win situation between Huawei and customers.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 Communication engineer degree, with 8+ years of experience in CEM Domain.
 </li>
 <li>
 Have at least 4 years in CEM leading positions.
 </li>
 <li>
 Have operation project experience.
 </li>
 <li>
 Aware of existing network key technical features/solutions.
 </li>
 <li>
 Be familiar with SmartCare solutions and UC.
 </li>
 <li>
 Have good knowledge on project management techniques.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong communication skills.
 </li>
 <li>
 Project management expertise.
 </li>
 <li>
 Technical knowledge in CEM and network solutions.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 :
 
 
 
 
 
 
 
 <ul>
 <li>
 Experience with SmartCare solutions.
 </li>
 <li>
 Leadership experience in CEM.
 </li>
 </ul>
 
 
</div>

CEM OD/PD

Transmar

<div>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Managing and executing customer bookings against space and equipment availability.
 </li>
 <li>
 Managing and executing documentation process.
 </li>
 <li>
 Managing and executing invoicing and BL Delivery.
 </li>
 <li>
 Completing required periodical reports.
 </li>
 <li>
 Cooperating with Sales counterpart for maximum customer retention and satisfaction.
 </li>
 <li>
 Meeting designated customer SLAs.
 </li>
 <li>
 Proactively helping customers with their shipment process.
 </li>
 <li>
 Following up on the forecasted shipping volumes of the customers.
 </li>
 <li>
 Managing existing accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-3 years of experience in any customer service/account management role.
 </li>
 <li>
 Bachelor's degree in relevant field (Preferably Logistics).
 
 </li>
 </ul>
</div>

Customer Experience Executive

Telda

<div>
 The Customer Experience Team Leader is responsible for overseeing the daily operations of the customer experience team, ensuring
 
 
 high-quality service delivery and customer satisfaction. This role involves managing team performance, providing training and
 
 
 support, and implementing best practices to enhance service efficiency. The Team Leader will also handle escalated customer issues,
 
 
 analyze service metrics, and collaborate with other departments to improve overall customer experience. Strong leadership,
 
 
 communication, and problem-solving skills are essential for success in this position.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Prepare Weekly/Monthly Business Reviews
 </li>
 <li>
 Incident Management and Reporting
 </li>
 <li>
 Social Media Complaint Management (Optional)
 </li>
 <li>
 Planned Leave Requests
 </li>
 <li>
 Daily Reporting
 </li>
 <li>
 Team Members Development Plans
 </li>
 <li>
 Agent Salary Issues
 </li>
 <li>
 Cascade KPI Attainment
 </li>
 <li>
 Detractor Validation
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Coaching on Invalid Cases Tracker Sheet
 </li>
 <li>
 Validate Raised Tickets on Jira
 </li>
 <li>
 Scheduling Breaks
 </li>
 <li>
 Outbound Calls
 </li>
 <li>
 Weekly Scheduling
 </li>
 <li>
 Monthly Reporting
 
 
 
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Leadership &amp; Team Building: Inspire, guide, and foster a collaborative team environment
 </li>
 <li>
 Communication: Strong verbal and written skills with team and stakeholders
 </li>
 <li>
 Problem-Solving &amp; Conflict Resolution: Identify issues, resolve conflicts, and implement effective solutions
 </li>
 <li>
 Customer Service: Committed to delivering exceptional customer experiences
 </li>
 <li>
 Analytical &amp; Reporting: Skilled in data analysis, KPI tracking, and reporting tools
 </li>
 <li>
 Time &amp; Resource Management: Prioritize tasks, manage shifts, and allocate resources effectively
 </li>
 <li>
 Coaching &amp; Mentoring: Support employee growth through training and performance feedback
 </li>
 <li>
 Project &amp; Incident Management: Handle projects, incidents, escalations, and process improvements
 </li>
 <li>
 Tools &amp; Systems: Proficient in KPI monitoring, Jira, social media engagement, and incident management systems
 </li>
 <li>
 Decision-Making: Approve leave, set goals, authorize actions, and drive continuous improvement
 </li>
 <li>
 Adaptability: Flexible in responding to changing priorities and business needs
 
 
 
 
 </li>
 </ul>
</div>

Customer Experience Agent - Team leader

BeNeshty

<div>
 
 Company Description
 
 
 
 BeNeshty is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion &amp; quality at the best price in a sustainable way. We are committed to providing stylish, high-quality clothing while maintaining environmental sustainability.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo for a Store Manager. The Store Manager will be responsible for overseeing daily operations, ensuring customer satisfaction, managing staff, and maintaining retail loss prevention measures. The Store Manager will also handle inventory management, visual merchandising, and customer service, ensuring that the store meets sales targets and provides a positive shopping experience.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Satisfaction and Customer Service skills
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Experience in Store Management and Retail Loss Prevention
 </li>
 <li>
 Strong leadership and team management abilities
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Ability to handle multiple tasks and work in a fast-paced environment
 </li>
 <li>
 Previous experience in fashion retail is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or related field
 </li>
 </ul>
</div>

Store Manager

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Sales Negotiation:
 
 Effectively sell TMG&rsquo;s properties through comprehensive negotiation strategies.
 </li>
 <li>
 
 Relationship Management:
 
 Cultivate and maintain positive business relationships with customers to enhance rapport and trust.
 </li>
 <li>
 
 Lead Generation:
 
 Proactively reach out to potential customers through referrals and networking.
 </li>
 <li>
 
 Target Achievement:
 
 Meet and exceed agreed-upon sales targets and deadlines.
 </li>
 <li>
 
 Team Collaboration:
 
 Coordinate efforts with team members and other departments to maximize results.
 </li>
 <li>
 
 Market Insights:
 
 Provide reports on customer needs, competitive activities, and potential opportunities for new products/services to the direct manager.
 </li>
 <li>
 
 Market Awareness:
 
 Stay informed about current sales market trends, best practices, and promotional strategies.
 </li>
 <li>
 
 Order Management:
 
 Process customer orders by referencing price lists and product literature, and direct customers to appropriate departments to facilitate the sales process.
 </li>
 <li>
 
 Reporting:
 
 Maintain accurate reports, including daily call logs, weekly targeted plans, and monthly performance results.
 </li>
 <li>
 
 Issue Resolution:
 
 Address customer complaints by investigating issues, developing solutions, and preparing reports with recommendations for the direct manager.
 </li>
 <li>
 
 Team Contribution:
 
 Collaborate with colleagues to achieve collective goals and results.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Marketing, or a related field.
 </li>
 <li>
 Minimum of 5 years of progressive experience in real estate sales.
 </li>
 <li>
 Excellent command of English; proficiency in additional languages is a plus.
 </li>
 <li>
 Strong communication skills and a proven ability to work effectively in a team.
 </li>
 <li>
 Willingness to work from alternate locations as needed.
 </li>
 <li>
 Commitment to delivering exceptional customer service.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 <li>
 Results-oriented mindset with a focus on achieving goals.
 </li>
 </ul>
 
 
</div>

Senior Property Consultant

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