business development manager Jobs in Cairo

business development manager

customer service representative Jobs in Cairo

customer service representative

after sales supervisor

associate brand manager

associate project manager

customer experience manager

ariika

<div>
 
 Role Overview
 
 
 
 We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika&rsquo;s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Handle customer inquiries through calls and ensure prompt, professional responses
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 Address customer complaints and provide effective, timely resolutions
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 Follow up on pending cases to ensure closure and customer satisfaction
 </li>
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 Provide accurate information regarding products, orders, and company policies
 </li>
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 Maintain a positive brand image through every customer interaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Strong communication and interpersonal skills
 </li>
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 Excellent problem-solving abilities with a customer-first mindset
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 Ability to handle difficult situations professionally and calmly
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 Strong multitasking skills and ability to work under pressure
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 Previous experience in customer service or call center roles is a plus
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 </ul>
</div>

Customer Service Representative

Air Arabia

<div>
 
 Job Purpose
 
 
 
 The Sales Manager at Air Arabia plays a crucial role in driving the airline's revenue growth by overseeing and managing the sales team's activities. This position is responsible for developing sales strategies, identifying new business opportunities, and nurturing relationships with key partners and clients. The Sales Manager works closely with the Commercial Manager and other departments to achieve sales targets and ensure the airline's market presence remains strong.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
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 Develop and implement effective sales strategies to achieve revenue targets and expand Air Arabia's market share.
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 Lead, train, and motivate the sales team to achieve their individual and collective sales goals.
 </li>
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 Identify and explore new sales opportunities in existing and emerging markets.
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 Establish and maintain strong relationships with travel agencies, corporate clients, GSAs, and other potential sales channels to drive bookings and sales.
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 Monitor sales performance and KPIs, providing regular reports and analysis to the management team.
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 Collaborate with the Marketing department to design and execute sales campaigns and promotions effectively.
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 Stay updated on industry trends, customer preferences, and competitor activities to adapt strategies accordingly.
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 Participate in industry events, trade shows, and conferences to promote Air Arabia's products and services.
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 Work with the Commercial Manager to optimize fare structures and pricing strategies.
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 Handle negotiations and contracts with partners, ensuring mutually beneficial agreements.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
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 Ensure compliance with company policies and industry regulations in all sales-related activities.
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 Act as a brand ambassador, promoting Air Arabia's values and customer-centric approach.
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 Create a conducive working environment to build and sustain a performance driven, engaged, and committed team.
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 Manages performance of direct reports through objective setting, continuous support, feedback, and formal reviews to ensure business objectives are met; Ensures conflict management, grievances handling, disciplinary issues are handled effectively in line with company procedures.
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 Perform any additional duties as advised by the Line Manager.
 
 
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 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 Minimum bachelor&rsquo;s in Management, Commerce, Sales, Marketing or any other relevant field
 
 
 
 Work Experience
 
 
 
 5 years of extensive working experience in a similar role in the aviation/travel industry of which minimum 1 year experience supervising/ managing a team.
 
 
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 Proven experience in sales management within the aviation industry, preferably in the airline sector.
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 Strong leadership and team management skills with a track record of successfully leading sales teams.
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 Excellent communication, negotiation, and presentation abilities.
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 Analytical mindset with the ability to make data-driven decisions.
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 In-depth knowledge of the airline industry, market dynamics, and sales strategies.
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 Proficiency in sales forecasting and budgeting.
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 Customer-focused approach with a dedication to providing excellent service.
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 Ability to work in a fast-paced and dynamic environment, meeting deadlines and targets.
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 </ul>
</div>

Sales Manager - Egypt

noon

<div>
 
 
 Job title: Brand Marketing Manager
 
 
 
 
 
 
 
 About noon:
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Growth Manager who can help us move even faster.
 
 
 Noon&rsquo;s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG &amp; grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 As a Brand Manager, you will be responsible for shaping and executing Noon Minutes&rsquo; brand strategy, ensuring a strong and consistent presence across all customer touchpoints. You will work closely with marketing, creative, product, and operations teams to build brand equity, drive customer loyalty, and enhance the overall brand experience.
 
 
 
 
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 Develop and implement a comprehensive brand strategy aligned with Noon Minutes' growth objectives.
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 Define and maintain a strong brand identity, ensuring consistency across all channels and communications.
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 Conduct market research and competitive analysis to position Noon Minutes effectively in the quick commerce space.
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 Plan and execute 360-degree marketing campaigns, including digital, offline, and influencer activations.
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 Collaborate with performance marketing, social media, and content teams to develop engaging brand-led campaigns.
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 Track and analyze campaign performance, optimizing for impact and ROI.
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 Develop initiatives that enhance brand loyalty and customer engagement.
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 Work closely with the UX/UI team to ensure brand consistency across the app and website.
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 Align with the customer support team to maintain brand tone and voice in customer interactions.
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 Identify and manage strategic partnerships, sponsorships, and influencer collaborations to amplify brand reach.
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 Work with local and regional stakeholders to tailor campaigns to different market needs.
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 Monitor key brand health metrics, including awareness, perception, and sentiment.
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 Provide insights and recommendations based on data-driven analysis of brand performance.
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 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Marketing, Business, or a related field.
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 5 - 7 years of experience in brand management, marketing, or related roles (experience in quick commerce, e-commerce, FMCG, or tech startups is a plus).
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 Strong understanding of consumer behavior, digital marketing, and content strategies.
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 Experience in developing and executing marketing campaigns across multiple channels.
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 Strong analytical skills with the ability to interpret data and translate it into actionable insights.
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 Excellent communication and project management skills.
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 Ability to work in a fast-paced, dynamic environment with cross-functional teams.
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 </ul>
 
 
 
 
 
 Who will excel?
 
 
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 We&rsquo;re looking for people with high standards, who understand that hard work matters.
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 You need to be relentlessly resourceful and operate with a deep bias for action.
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 We need people with the courage to be fiercely original.
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 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
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 </ul>
 
 
</div>

Brand Marketing Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
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 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
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 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
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 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
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 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
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 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
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 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
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 Be a point of escalation for our clients and respond promptly to any issues
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 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
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 Work with client contact on reporting and forecasting
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 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
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 Work with client contact on reporting and forecasting
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 Coordinate team incentives and Sales Performance Incentive Funds
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 Partner and build business relationships with all partners to ensure customer expectations are met
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 </ul>
</div>

Associate, Sales Manager

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and detail-oriented Assistant Food &amp; Beverage Manager to join our team in 6th of October City, Egypt. In this role, you will work closely with the Food &amp; Beverage Manager to ensure exceptional dining experiences for our guests while leading and developing our talented F&amp;B team.
 
 
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 Assist in managing daily operations of the food and beverage department, ensuring high standards of quality and service
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 Collaborate with the F&amp;B Manager to develop and implement innovative menu concepts and service strategies
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 Lead, train, and mentor F&amp;B team members to deliver outstanding customer service
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 Monitor and maintain inventory levels, implement cost control measures, and optimize profitability
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 Ensure compliance with food safety regulations and maintain a clean, safe working environment
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 Resolve guest complaints promptly and professionally
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 Assist in planning and executing special events and promotions
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 Analyze sales data and guest feedback to identify areas for improvement
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 Participate in staff scheduling and payroll management
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 Stay updated on industry trends and implement best practices in F&amp;B operations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Proven experience in a senior Food &amp; Beverage role, preferably in a hotel or restaurant setting
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 Bachelor's degree in Hospitality Management or related field (preferred)
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 Strong leadership and team management skills
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 Excellent knowledge of food and beverage service procedures and standards
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 Creative problem-solver with the ability to think quickly in a fast-paced environment
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 Outstanding time management, communication, and interpersonal skills
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 Flexibility to work various shifts, including early mornings, late nights, weekends, and holidays
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 Customer-focused mindset with a passion for delivering exceptional dining experiences
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 In-depth knowledge of various cuisines and current culinary trends
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 Proficiency in inventory management and cost control techniques
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 Experience with point-of-sale (POS) systems
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 Food safety certification
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 Fluency in English; knowledge of Arabic is a plus
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 </ul>
</div>

Assistant Food & Beverage Manager

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
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 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
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 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
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 Support always-on social activity and campaign launches with timely, real-time engagement
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 Coordinate with internal social, content, and account teams to resolve customer issues
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 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
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 Follow defined governance processes, approval workflows, and platform best practices
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 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
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 </ul>
 
 Required Skills
 
 
 
 <ul>
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 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
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 Experience supporting enterprise or high-volume accounts
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 Strong understanding of major social platforms and customer engagement best practices
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 Written communication skills (Arabic required; English essential)
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 Comfortable managing customer-facing interactions in a structured, process-driven environment
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 Organized, reliable, and able to work independently within defined SLAs and workflows
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 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
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 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
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 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
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 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
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 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
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 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
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 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

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