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customer experience manager

Burq

<div>About Burq
Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we&rsquo;re powering deliveries for some of the fastest-growing companies from retailers to startups.
It&rsquo;s a big mission and now we want you to join us to make it even bigger!
We&rsquo;re already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here&rsquo;s a quick overview of what you will be doing:
Some of the responsibilities<ul>
<li>
Managing the customer support department&rsquo;s day-to-day functions.</li>
<li>Responding to escalated customer support issues.</li>
<li>Implementing customer support processes to enhance customer satisfaction.</li>
<li>Formulating and revising customer support policies and promote their implementation.</li>
<li>Informing the team of all new information related to products, procedures, and trends.</li>
<li>Assessing support statistics and preparing detailed reports on the findings.</li>
<li>Interviewing and hiring new employees.</li>
<li>Overseeing and evaluating the team's ongoing training efforts.</li>
<li>Delivering performance evaluations and following the disciplinary process according to company policy.</li>
</ul>
Requirements<ul>
<li>
Proven experience as a customer support/experience Manager, preferably within a similar environment.</li>
<li>Proven experience in managing a customer support team.</li>
<li>Thorough knowledge of legislation pertaining to consumer protection.</li>
<li>Prior experience in a managerial or supervisory role will be advantageous.</li>
<li>Top-notch oral, written, and interpersonal abilities.</li>
<li>Well-developed arbitration skills with the ability to remain impartial.</li>
<li>Affinity for multitasking with precision.</li>
<li>Capacity to accept and utilize constructive criticism.</li>
<li>Alignment with our company's values.</li>
</ul>
Benefits
Investing in you 
<ul>
<li>Competitive salary
</li><li>Medical</li>
<li>Educational courses</li>
</ul>Generous Time Off
At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Experience Manager

<div>
 
 About Burq
 
 
 
 Burq started with an ambitious mission: how can we turn the complex process of offering delivery into a simple turnkey solution.
 
 
 We started with building the largest network of delivery networks, partnering with some of the biggest delivery companies. We then made it extremely easy for businesses to plug into our network and start offering delivery to their customers. Now, we're powering deliveries for some of the fastest-growing companies from retailers to startups.
 
 
 It's a big mission and now we want you to join us to make it even bigger! 🚀
 
 
 We're already backed by some of the Valley's leading venture capitalists, including Village Global, the fund whose investors include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely. We have assembled a world-class team all over the U.S.
 
 
 We operate at scale, but we're still a small team relative to the opportunity. We have a staggering amount of work ahead. That means you have an unprecedented opportunity to grow while doing the most important work of your career.
 
 
 We want people who are unafraid to be wrong and support decisions with numbers and narrative. Here's a quick overview of what you will be doing:
 
 
 
 Some Of The Responsibilities
 
 
 
 <ul>
 <li>
 Managing the customer support department's day-to-day functions
 </li>
 <li>
 Responding to escalated customer support issues
 </li>
 <li>
 Implementing customer support processes to enhance customer satisfaction
 </li>
 <li>
 Formulating and revising customer support policies and promote their implementation
 </li>
 <li>
 Informing the team of all new information related to products, procedures, and trends
 </li>
 <li>
 Assessing support statistics and preparing detailed reports on the findings
 </li>
 <li>
 Interviewing and hiring new employees
 </li>
 <li>
 Overseeing and evaluating the team's ongoing training efforts
 </li>
 <li>
 Delivering performance evaluations and following the disciplinary process according to company policy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as a customer support/experience Manager, preferably within a similar environment
 </li>
 <li>
 Proven experience in managing a customer support team
 </li>
 <li>
 Thorough knowledge of legislation pertaining to consumer protection
 </li>
 <li>
 Prior experience in a managerial or supervisory role will be advantageous
 </li>
 <li>
 Top-notch oral, written, and interpersonal abilities
 </li>
 <li>
 Well-developed arbitration skills with the ability to remain impartial
 </li>
 <li>
 Affinity for multitasking with precision
 </li>
 <li>
 Capacity to accept and utilize constructive criticism
 </li>
 <li>
 Alignment with our company's values
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Investing in you 🙏
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Medical
 </li>
 <li>
 Educational courses
 
 
 </li>
 </ul>
 Generous Time Off 🏝
 
 
 At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
</div>

Compass Training and Consultancy Pvt. Ltd.

Roles &amp; Responsibilities &ndash; Customer Services Manager (Sales)As a Customer Services Manager (Sales) at one of our real estate clients - Aeternum, the employee shall be responsible for managing onsite customer engagement, guiding walk-in clients, and supporting apartment sales activities in a professional and organized manner. Responsibilities include, but are not limited to, the following:Client Handling &amp; Sales Support<ul><li>Welcoming, guiding, and professionally assisting walk-in and prospective clients at the site office.</li><li>Presenting apartment units, layouts, features, pricing, and payment plans clearly and confidently.</li><li>Understanding client requirements and recommending suitable apartment options accordingly.</li><li>Handling client inquiries, objections, and follow-ups to support sales conversion.</li></ul>Site Coordination &amp; Sales Operations<ul><li>Coordinating with the sales team, management, and site staff to ensure smooth client visits and presentations.</li><li>Scheduling and managing site visits, meetings, and follow-up appointments with prospective buyers.</li><li>Supporting booking, documentation, and closing processes in coordination with sales and accounts teams.</li></ul>Customer Experience Management<ul><li>Ensuring a positive, professional, and transparent customer experience at all times.</li><li>Maintaining professional conduct, presentation, and communication while representing Aeternum.</li><li>Addressing customer concerns and escalating issues to management when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintaining records of walk-in clients, inquiries, site visits, and follow-up status.</li><li>Preparing daily, weekly, and monthly sales and client interaction reports for management review.</li><li>Ensuring all customer data and documentation are accurately recorded and confidentially maintained.</li></ul>Coordination &amp; Compliance<ul><li>Ensuring all sales activities comply with company policies, approved pricing, and applicable regulations.</li><li>Coordinating with marketing teams regarding promotions, campaigns, and onsite branding materials.</li><li>Supporting management in implementing sales strategies and improving onsite sales processes.</li></ul>Additional Responsibilities<ul><li>Monitoring onsite sales performance and providing feedback for improvement.</li><li>Assisting in training and guiding junior sales or customer service staff, if required.</li><li>Performing any other duties assigned by management related to sales, customer service, or site operations.</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthApplication Question(s):<ul><li>How would you rate your Spoken English Skills? (out of 10)</li><li>Do you have prior experience in Sales and Marketing?</li></ul>Experience:<ul><li>relationship manager/ BD: 2 years (Preferred)</li></ul>Work Location: In person

Sales & Relationship Manager (Female Only)

Faiza Saqlain

1. Improve customer service experience, create engaged customers and facilitate organic growth2. Take ownership of customers issues and follow problems through to resolution3. Set a clear mission and deploy strategies focused towards that mission4. Develop service procedures, policies and standards5. Keep accurate records and document customer service actions and discussions6. Control resources and utilize assets to achieve qualitative and quantitative targets7. Maintain an orderly workflow according to priorities8. Oversee daily operations9. Arrange for regular maintenance services for all equipment10. Apply hygiene practices11. Achieving growth and hitting sales targets by successfully managing the sales team12. Designing and implementing a strategic sales plan that expands company&rsquo;s customer base and ensure it&rsquo;s strong presence13. To track the orders placed and delivered to ensure that the daily reports are generated to maximum accuracy.14. To ensure that the movement of outfits takes place15. To ensure that the outfits are kept in best conditions and that every effort is made to prevent any damage.16. To ensure that client feedback is communicated to the line manager so that better understanding of market can be attained.17. To carry out additional tasks assigned in case of shows, shoots and key clients.Job Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

Bridal Sales Consultant

DS Marketing Agency

We are hiring experienced Sales Agents for our Google My Business (GMB) optimization services. The ideal candidate must have prior experience selling GMB or digital marketing services and a strong ability to close deals.Key Responsibilities<ul><li>Contact business owners and pitch GMB optimization services</li><li>Explain the benefits of GMB ranking and local SEO</li><li>Generate leads and manage follow-ups</li><li>Close sales and achieve monthly targets</li><li>Maintain client records and sales reports</li><li>Coordinate with the operations team for client onboarding</li></ul>Requirements<ul><li>Must have experience in GMB or digital marketing sales</li><li>Strong communication and convincing skills</li><li>Good spoken English and Urdu</li><li>Target-driven and confident personality</li><li>Basic computer and CRM handling knowledge</li></ul>What We Offer<ul><li>Fixed Salary + High Commission Structure</li><li>Performance Bonuses</li><li>Friendly and Professional Work Environment</li><li>Long-Term Career Growth in Digital Sales</li></ul>Job Types: Full-time, FresherPay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

GMB Experience Sales Agents

E-Lite Vape and Cigratte

E-Lite is urgently looking for Sales Executive / Assistant Manager.Location: Gulberg Lahore.<ul><li>&middot;Responsible and accountable for smooth execution of all inventory reconciliation till operation.</li><li>&middot; Sales growth strategies.</li><li>&middot; Cash handling.</li><li>&middot; Maintain detailed records of customer interactions.</li><li>&middot; Customer services &amp; customer problem solving.</li><li>&middot; Excellent communication and interpersonal skills.</li><li>&middot; Knowledge of retail trends and understanding of customer preferences.</li></ul>Requirements and Skills:<ul><li>&middot; 1-2 years of working experience in similar role.</li><li>&middot; Proven experience as an Assistant Branch Manager, or similar role</li><li>&middot; Using Microsoft Excel.</li><li>&middot; Understanding of store operations.</li><li>&middot; Intermediate OR BSc degree in Sales, Business Administration, or a related field.</li><li>&middot; Salary Package: Competitive, based on experience</li><li>&middot; Target based Commission + Product incentive on special products.</li></ul>Interested? Drop us a message or send your CV to careers@e-lite.com.pk with the job title mentioned in the subject line.Job Type: Full-timeWork Location: In person

Sales Executive / Assistant Branch Manager -Retail

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: L3
Location: Lahore
Last date to apply: 2nd March 2026 
 
What is Manager Data Sourcing &amp; Integration &ndash; CX?
We are seeking a performance-driven Manager Data Sourcing &amp; Integration to lead customer data acquisition, integration, and governance initiatives within the Customer Experience (CX) domain. This role is responsible for ensuring accurate, timely, and reliable data flows, enabling CX analytics, service performance monitoring, journey optimization, and decision-making.
The position requires strong expertise in enterprise data integration, customer data management, operational controls, and data quality frameworks within high-volume service environments. 
 
What Does Manager Data Sourcing &amp; Integration &ndash; CX Do? 
<ul>
<li>
Lead CX-focused data sourcing strategy sourcing data from CRM, contact center systems, digital channels, complaint management platforms, and service applications.</li>
<li>Oversee ETL/ELT pipelines supporting existing BI, Analytical and other Ad-Hoc requirements from CX Teams</li>
<li>Establish data validation, reconciliation, and governance frameworks for customer-related datasets.</li>
<li>Drive data quality initiatives to ensure accurate reporting of CX KPIs and SLAs.</li>
<li>Manage batch and near real-time ingestion of customer interaction data.</li>
<li>Ensure secure handling of customer data in line with privacy and compliance standards.</li>
<li>Partner with CX, Analytics, Digital, and Commercial teams to translate business needs into scalable data solutions.</li>
<li>Monitor operational KPIs related to data accuracy, availability, and integration performance.</li>
<li>Lead continuous improvement initiatives to enhance automation, reliability, and reporting efficiency.</li>
<li>Monitor and manage server disk space utilization, storage planning, and capacity forecasting.</li>
<li>Responsible for designing, maintaining, and periodically testing Disaster Recovery (DR) plans for CX data systems.</li>
</ul>
Requirements
What We&rsquo;re Looking For?
Preferred Qualifications<ul>
<li>
BS or MS degree in Computer Science, Information Systems, Data Management, or related field.</li>
<li>Experience working within Customer Experience, Customer Care, or Digital environments preferred.</li>
<li>Certifications in data management or governance are a plus.</li>
</ul>
Requirements<ul>
<li>
Strong expertise in ETL/ELT processes and customer data integration.</li>
<li>Advanced command of SQL Server, T-SQL, and database performance optimization.</li>
<li>Experience with SSIS and enterprise data warehousing concepts.</li>
<li>Strong understanding of CX data domains such as CRM data, customer interactions, complaints, digital engagement, and service KPIs.</li>
<li>Experience integrating data across CRM, contact center systems, digital platforms, and reporting tools.</li>
<li>Knowledge of data governance, data quality controls, reconciliation, and compliance requirements related to customer data.</li>
<li>Experience working in high-volume, customer-centric environments.</li>
<li>Understanding administration of Window based servers.</li>
<li>Understanding administration of Microsoft SQL server stack.</li>
</ul>
Leadership &amp; Operational Skills<ul>
<li>
Strong operational mindset with focus on data accuracy and service reliability.</li>
<li>Proven experience managing data sourcing and integration initiatives.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to manage multiple CX-driven priorities under tight timelines.</li>
<li>Excellent stakeholder management across CX, Digital, Analytics, and IT teams.</li>
<li>Clear communication skills with ability to present insights to senior leadership.</li>
</ul>
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Manager Data Sourcing & Integration

Explore 2362+ Customer experience manager in Lahore this February. Find roles across top companies and apply now to boost your career.

2362 customer experience manager jobs In Lahore

Customer Experience Manager

Customer Experience Manager

Sales & Relationship Manager (Female Only)

Bridal Sales Consultant

GMB Experience Sales Agents

Sales Executive / Assistant Branch Manager -Retail

Manager Data Sourcing & Integration