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customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success manager

customer experience manager

Burq

<div>
 We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You'll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
 
 
 This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform
 </li>
 <li>
 Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery
 </li>
 <li>
 Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions
 </li>
 <li>
 Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption
 </li>
 <li>
 Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes
 </li>
 <li>
 Track account health metrics and identify expansion or upsell opportunities
 </li>
 <li>
 Develop account success plans for strategic customers within your book
 </li>
 <li>
 Contribute to building scalable processes for customer success as our team grows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Customer Success in the B2B SaaS space
 </li>
 <li>
 Proven experience managing a large book of accounts with varying needs
 </li>
 <li>
 Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch
 </li>
 <li>
 Strong understanding of customer retention strategies and handling escalations effectively
 </li>
 <li>
 Excellent communication skills&mdash;able to explain complex solutions simply and clearly
 </li>
 <li>
 Ability to build trust quickly and foster strong customer relationships
 </li>
 <li>
 Organized, self-motivated, and able to manage competing priorities with minimal oversight
 </li>
 <li>
 Familiarity with the last-mile delivery or logistics industry is a plus
 </li>
 </ul>
</div>

Customer Success Manager

<div>We&rsquo;re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You&rsquo;ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You&rsquo;ll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
What You&rsquo;ll Do<ul>
<li>
Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.</li>
<li>Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.</li>
<li>Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.</li>
<li>Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption.</li>
<li>Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes.</li>
<li>Track account health metrics and identify expansion or upsell opportunities.</li>
<li>Develop account success plans for strategic customers within your book.</li>
<li>Contribute to building scalable processes for customer success as our team grows.</li>
</ul>
Requirements<ul>
<li>
3-5 years of experience in Customer Success in the B2B SaaS space.</li>
<li>Proven experience managing a large book of accounts with varying needs.</li>
<li>Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch.</li>
<li>Strong understanding of customer retention strategies and handling escalations effectively.</li>
<li>Excellent communication skills&mdash;able to explain complex solutions simply and clearly.</li>
<li>Ability to build trust quickly and foster strong customer relationships.</li>
<li>Organized, self-motivated, and able to manage competing priorities with minimal oversight.</li>
<li>Familiarity with the last-mile delivery or logistics industry is a plus.</li></ul></div>

DYOT

DYOT is a growing fashion brand specializing in curated clothing and jewelry, and we&rsquo;relooking for a smart, fashion-savvy Brand &amp; Customer Experience Coordinator to handle ourInstagram customer interactions. You will be the first point of contact for customers askingabout delivery times, customization options, sizing, product pricing, and the current status oftheir orders, so your role directly shapes how customers experience the brand. You&rsquo;ll buildrelationships with customers by giving clear, timely, and empathetic responses that reflectDYOT&rsquo;s tone and values. If you enjoy fashion, love talking to people, and want to understandhow an online clothing brand really works behind the scenes, this role is for you.In addition to customer reply we expect you to coordinate with the production and dispatchteams to get accurate updates and, when needed, help expedite urgent orders. You will alsoshare product pricing and costing details and guide customers on customizations. Part of yourday will involve tracking follow-ups so that every query is closed properly and the customeris updated at each step. The role is on-site work from office, with a few hours of work fromhome as required.No prior experience is required; fresh graduates are encouraged to apply, and candidates with1+ year of professional experience in customer service, sales, or fashion will be givenpreference. We&rsquo;re looking for someone who is a quick learner, comfortable using basicdigital tools, and genuinely interested in clothes, jewelry, and how garments are made. Strongwritten communication, patience, and problem-solving are essential, as you will often be theone turning a confused or worried customer into a happy, loyal one. If you&rsquo;re curious,responsible, and excited to grow with a fashion brand, you&rsquo;ll fit right in. This role offers reallearning in customer experience, fashion operations, and brand building.Job Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthWork Location: In person

Brand & Customer Experience Coordinator – Instagram

Transworld Associates Pvt. Ltd

We are hiring Head of Customer Experience&quot;Head of Customer Experience&rdquo; will be responsible for leading and owning the end-to-end Customer Experience strategy to improve customer satisfaction, retention, and long-term business value.<ul><li>Define, track, and improve CX KPIs, SLAs, and service quality standards.</li><li>Use customer data, insights, and feedback to drive business decisions.</li><li>Identify root causes of customer dissatisfaction and reduce churn.</li><li>Lead AI, automation, and analytics initiatives to enhance CX efficiency.</li><li>Partner with technology, sales, marketing, and regional teams to align CX with business goals.</li><li>Drive service quality improvements and operational efficiency initiatives.</li><li>Ensure consistent and timely communication across customer-facing teams.</li><li>Represent the customer voice in senior leadership and decision-making forums.</li><li>Build a customer-first, performance-driven culture.</li><li>Manage teams, performance issues, and change initiatives effectively.</li></ul>Required Skills:<ul><li>Demonstrated capability to lead cross-functional teams and drive enterprise-wide transformation initiatives.</li><li>Strong leadership in Customer Experience or Service operations</li><li>Proven experience with CX metrics, data-driven decision-</li><li>Strategic mindset with strong execution focus</li></ul>Education:Master&rsquo;s degree, preferably in business studies.Experience:<ul><li>Min 10 to 12 years of relevant experience with at least 8 years in a senior management role.</li><li>Candidates with relevant industry experience will be given preference.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary package?</li><li>What is your expected salary package?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Head of Customer Experience

Systems Limited

<div>
 
 
 Location
 
 : Lahore, Islamabad, Karachi
 
 
 
 
 
 
 Essential
 
 :
 
 <ul>
 <li>
 6&ndash;7 years of experience in CX Operations, CRM, Digital Marketing, or Analytics, ideally within FMCG or similar large-scale organizations.
 </li>
 <li>
 Proven leadership of cross-functional marketing or digital operations teams.
 </li>
 <li>
 Solid understanding of consumer journey mapping, campaign management, data analytics, and digital ecosystems.
 </li>
 <li>
 Experience managing multi-market or regional delivery teams, balancing standardization with local adaptation.
 </li>
 <li>
 Strong project and people management skills, with a track record of delivering results through teams.
 </li>
 <li>
 Demonstrated ability to manage capacity, prioritize workload, and navigate complex stakeholder environments
 </li>
 </ul>
 
 
 
 
 
 Education / Qualifications / Certifications Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (mandatory).
 </li>
 <li>
 Postgraduate qualifications or certifications in Digital Marketing, CRM, or Data Analytics (preferred).
 </li>
 <li>
 Project management certifications (e.g., Agile, Scrum, PMP) are an asset.
 </li>
 </ul>
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 
 
 Operational
 
 
 <ul>
 <li>
 Lead end-to-end delivery of CX operations across CRM, Social Media, Web Ops, and CX Analytics for the DRBU/area.
 </li>
 <li>
 Manage day-to-day performance of CX operations, ensuring KPIs, SLAs, and quality standards are met consistently.
 </li>
 <li>
 Oversee resource and capacity planning for the DRBU CX team, ensuring optimal workload distribution and timely delivery.
 </li>
 <li>
 Ensure CX initiatives and tools are implemented in line with global frameworks and regional priorities.
 </li>
 <li>
 Coordinate the execution of CX campaigns, reporting cycles, dashboards, and performance reviews across channels
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead, coach, and develop the DRBU CX team to deliver operational excellence across all CX functions.
 </li>
 <li>
 Foster a high-performing culture focused on collaboration, agility, and continuous improvement.
 </li>
 <li>
 Build CX capability within the team, ensuring readiness to adopt new tools, methodologies, and best practices.
 </li>
 <li>
 Act as a role model for data-driven, consumer-centric thinking across regional marketing and trade teams.
 </li>
 </ul>
 
 
 Management
 
 
 <ul>
 <li>
 Manage CX operational budgets, where relevant ensuring optimal allocation of resources and cost efficiency.
 </li>
 <li>
 Ensure all CX activities are delivered within defined timelines, budgets, and scope.
 </li>
 <li>
 Conduct regular performance reviews with direct reports, tracking KPIs and development progress.
 </li>
 </ul>
 
 
 Relationship
 
 
 <ul>
 <li>
 Serve as the primary CX liaison for the DRBU, connecting local market teams with global and regional CX leadership.
 </li>
 <li>
 Partner with marketing, commercial, and digital stakeholders to ensure CX initiatives directly support business objectives.
 </li>
 <li>
 Maintain close collaboration with GBS hubs to ensure efficient delivery and service excellence.
 </li>
 <li>
 Represent the DRBU CX function in regional and global forums, sharing insights, challenges, and best practices.
 </li>
 </ul>
 
 
 Innovation
 
 
 <ul>
 <li>
 Drive operational innovation through automation, data visualization, and workflow optimization.
 </li>
 <li>
 Identify opportunities to improve the consumer journey, campaign effectiveness, and data utilization.
 </li>
 <li>
 Encourage experimentation and sharing of best practices within the regional CX community.
 </li>
 <li>
 Support pilots of new CX tools, platforms, or methodologies in partnership with Global CX and IDT teams.
 </li>
 </ul>
</div>

Search Engine Optimization Manager

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 
 
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
 </li>
 <li>
 Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
 </li>
 <li>
 Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
 </li>
 <li>
 Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
 </li>
 <li>
 Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
 </li>
 <li>
 Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
 </li>
 <li>
 Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
 
 
 </li>
 </ul>
 
 Key Result Responsibilities - Continued
 
 
 
 <ul>
 <li>
 Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.
 </li>
 <li>
 Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
 </li>
 <li>
 Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
 </li>
 <li>
 Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
 </li>
 <li>
 Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
 </li>
 <li>
 Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
 </li>
 <li>
 Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Good written and verbal communication skills, reports writing, etc.
 </li>
 <li>
 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
 </li>
 <li>
 Must have a minimum of 3 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
 </li>
 <li>
 Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Familiar with monitoring service level agreements (SLAs).
 </li>
 <li>
 Capable for implementing policies, procedures, and manuals in line with standards and regulations.
 </li>
 <li>
 Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies with control.
 </li>
 <li>
 Possesses effective time management, problem solving and decision making skills.
 </li>
 <li>
 Dynamic with high accuracy and attention to details.
 </li>
 </ul>
</div>

Supervisor Airport Services - Lahore

Jazzy Why

Job Summary:We are looking for a motivated and result-oriented Assistant Manager Sales &amp; MKT to support the sales team in achieving targets, managing daily operations, and maintaining strong customer relationships. The ideal candidate will assist the Sales Manager in planning, execution, and performance tracking while ensuring excellent customer satisfaction.Key Responsibilities:<ul><li>Assist the Sales Manager in developing and implementing sales strategies</li><li>Support the sales team to achieve monthly and quarterly targets</li><li>Handle key customer accounts and resolve client queries professionally</li><li>Monitor sales performance and prepare regular sales reports</li><li>Coordinate with marketing and operations teams for smooth execution</li><li>Train, guide, and motivate sales executives when required</li><li>Ensure proper follow-up with leads and customers</li><li>Maintain accurate records of sales activities and customer data</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>Proven experience in sales or sales support role</li><li>Strong communication and interpersonal skills</li><li>Ability to lead and work collaboratively in a team</li><li>Good analytical and problem-solving abilities</li><li>Proficiency in MS Office and CRM tools (preferred)</li></ul>What We Offer:<ul><li>Competitive salary + incentives</li><li>Growth and career development opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timeWork Location: In person

Asst. Manager Sales & MKT

Explore 2669+ Customer experience manager in Lahore this January. Find roles across top companies and apply now to boost your career.

2669 customer experience manager jobs IN Lahore

Customer Success Manager

Customer Success Manager

Brand & Customer Experience Coordinator – Instagram

Head of Customer Experience

Search Engine Optimization Manager

Supervisor Airport Services - Lahore

Asst. Manager Sales & MKT