3d design & implementation specialist, clo

head of sales

operations specialist

account manager - regional

administration coordinator

administration manager

customer experience operations manager

Al-Mansour Automotive

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The CE Operations Manager is responsible for end-to-end governance of customer experience performance across the Cadillac network. This includes ownership of CSI results, CRM governance, process audits, training administration, and call center operations, ensuring consistent, luxury-level customer engagement before, during, and after the customer journey.
 
 
 The role ensures that all customer follow-ups, outbound calls, and feedback collection are executed professionally, consistently, and in alignment with Cadillac brand standards, while driving continuous improvement across Sales and Aftersales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 CSI &amp; Customer Experience Performance
 
 
 <ul>
 <li>
 Own and manage Customer Satisfaction Index (CSI) performance across Sales and Aftersales.
 </li>
 <li>
 Track action plans with Sales, Aftersales, and CRM teams to improve customer satisfaction and loyalty.
 </li>
 <li>
 Prepare CSI and CX performance reports on a regular basis.
 </li>
 </ul>
 
 
 Call Center Operations &amp; Customer Follow-Ups
 
 
 <ul>
 <li>
 Oversee call center operations related to customer follow-ups, service completion calls, appointment confirmations, and feedback collection.
 </li>
 <li>
 Audit call scripts, quality standards, escalation protocols, and follow-up timelines in line with luxury service expectations.
 </li>
 <li>
 Monitor call quality, productivity, and customer feedback outcomes.
 </li>
 <li>
 Ensure all customer interactions and follow-ups are accurately recorded in the CRM system.
 </li>
 <li>
 Analyze call center performance data to support CSI improvement initiatives.
 </li>
 <li>
 Ensure timely follow-up and closure of customer issues raised through call center interactions.
 </li>
 </ul>
 
 
 CRM Governance &amp; Data Quality
 
 
 <ul>
 <li>
 Act as the CRM system owner from a governance and compliance perspective.
 </li>
 <li>
 Ensure accuracy, completeness, and integrity of customer data across all customer touchpoints.
 </li>
 <li>
 Monitor CRM usage and adherence by frontline teams and call center agents.
 </li>
 </ul>
 
 
 Process Audit &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with Cadillac brand standards, internal SOPs, and customer journey guidelines.
 </li>
 <li>
 Identify process gaps and lead action plans with relevant departments.
 </li>
 </ul>
 
 
 Training Administration &amp; Capability Development
 
 
 <ul>
 <li>
 Manage training administration for CRM, call center, and customer experience-related programs.
 </li>
 <li>
 Identify training needs based on CSI results, audit findings, and call quality assessments.
 </li>
 <li>
 Coordinate delivery of customer experience, CRM, and call handling training.
 </li>
 <li>
 Maintain training records and certification tracking.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Management Support
 
 
 
 
 
 <ul>
 <li>
 Build dashboards covering CSI, CRM usage, call center performance, audit results, and training KPIs.
 </li>
 <li>
 Support network development and customer experience excellence initiatives.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business Administration, Management, or equivalent preferred).
 </li>
 </ul>
 
 
 Experience &amp; Skills
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 5&ndash;8 years of experience in CRM, Customer Experience, Call Center Operations, or Quality Management.
 </li>
 <li>
 Automotive, luxury retail, or premium hospitality experience strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Strong analytical, reporting, and performance management skills
 </li>
 <li>
 Proven experience managing or overseeing call center operations
 </li>
 <li>
 Advanced CRM system knowledge
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 High attention to detail and strong governance mindset.
 </li>
 </ul>
 
 
</div>

Customer Experience Operations Manager

GoodsMart

<div>
 
 GoodsMart is hiring a Commercial Account Manager to join our growing team! If you thrive in a fast-paced environment, excel at building strong partnerships don't hesitate to join us!🧡
 
 
 
 
 
 As an Account Manager in the supply chain department, you will play a pivotal role in ensuring seamless supply chain operations and maintaining strong relationships with suppliers and clients. You will be responsible for monitoring supplier availability, resolving client complaints, managing product availability, and optimizing inventory levels. Additionally, you will handle various tasks related to order processing, supplier communication, and negotiation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 * Build and maintain strong relationships with suppliers and clients.
 
 
 * Monitor supplier performance, availability, and delivery timelines.
 
 
 * Resolve client complaints and provide proactive solutions.
 
 
 * Manage order processing, inventory levels, and demand forecasting.
 
 
 * Negotiate contracts, pricing, and terms with suppliers.
 
 
 * Collaborate with cross-functional teams (logistics, sales, procurement) to streamline operations.
 
 
 * Analyze data (MS Excel) to track KPIs and improve supply chain efficiency.
 
 
 
 
 
 
 Requirements:
 
 
 
 *Proven experience (ONE to TWO years) as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
 
 
 *Solid experience with MS Office (particularly Excel)
 
 
 *Experience delivering client-focused solutions to customer needs.
 
 
 *Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
 
 
 *Excellent listening, negotiation, and presentation abilities.
 
 
 *Strong verbal and written communication skills.
 
 
 *BA/BS degree in Business Administration, Sales, or a relevant field.
 
</div>

Commercial Account Manager

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 This diverse role will be responsible for a variety of tasks primarily managing the customer orders for a portfolio of nominated accounts or area.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely and accurate order entry and release of orders for processing.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved.
 </li>
 <li>
 To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.
 </li>
 <li>
 Timely preparation of export documents and L/C negotiation
 </li>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
 </li>
 <li>
 Support business on delivery of sales and financial targets and objectives
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Work towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results.
 </li>
 <li>
 Contribute to the development of business improvement opportunities wherever possible.
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization
 </li>
 <li>
 Manage adhoc projects and reports initiatives as required by the Line Manager.
 </li>
 <li>
 Ensure self-development plan alongside MYBEST initiatives as set by the business.
 
 
 </li>
 </ul>
 
 KPI&rsquo;s
 
 
 
 <ul>
 <li>
 Speed of execution.
 </li>
 <li>
 Customer Service Excellence.
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 Process enhancements &amp; efficiencies.
 </li>
 <li>
 Report enhancements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Customers.
 </li>
 <li>
 Sales Team.
 </li>
 <li>
 SCM (Operations, Purchasing, OBF&hellip;).
 </li>
 <li>
 Finance Team.
 </li>
 <li>
 Marketing Team.
 </li>
 <li>
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 A strong customer service focus.
 </li>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 A high level of problem solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities.
 </li>
 <li>
 Strong Microsoft Office skills are essential.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Local language or French an added advantage.
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in Business and administration, Supply Chain or Logistics.
 </li>
 <li>
 Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics.
 
 
 </li>
 </ul>
 
 Language skills:
 
 English mandatory local language an added-on advantage
 
 
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Specialist Commercial Operations

Abou Ghaly Motors

<div>
 We are looking for a seasoned Product Manager to lead the evolution of our Ride-Hailing
 
 
 SaaS platform, which serves both B2C and B2B markets. This role involves managing our
 
 
 current operational product, while also driving the development of a next-generation,
 
 
 visionary platform that expands our capabilities and market reach.
 
 
 You'll work closely with cross-functional teams to ensure the current product continues to
 
 
 deliver value, while shaping the future of mobility through strategic innovation.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Own and evolve the current ride-hailing product, ensuring stability, performance, and customer satisfaction across B2C and B2B users
 </li>
 <li>
 Lead the vision and roadmap for the next-generation platform, aligning business goals and emerging market needs
 </li>
 <li>
 Conduct deep market research, user interviews, and competitive analysis to inform product decisions
 </li>
 <li>
 Translate strategic goals into actionable product requirements and user stories
 </li>
 <li>
 Collaborate with engineering, design, operations, and commercial teams to deliver high-impact features
 </li>
 <li>
 Prioritize initiatives across both products based on business value, customer impact, and technical feasibility
 </li>
 <li>
 Engage with B2B clients to understand operational needs and tailor solutions accordingly
 </li>
 <li>
 Monitor product performance using analytics and KPIs; iterate based on insights and feedback
 </li>
 <li>
 Ensure scalability, compliance, and localization across different regions and customer segments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of product management experience, ideally in mobility, transportation, or SaaS platforms
 </li>
 <li>
 Proven success in managing live products while simultaneously building new ones
 </li>
 <li>
 Strong understanding of ride-hailing business models, dispatch systems, and fleet management
 </li>
 <li>
 Experience working with cross-functional teams in agile environments
 </li>
 <li>
 Excellent communication, stakeholder management, and problem-solving skills
 </li>
 <li>
 Familiarity with product analytics tools and data-driven decision-making
 </li>
 <li>
 Technical background or experience working closely with engineering teams is a plus
 </li>
 <li>
 Experience with ERP or CRM integrations
 </li>
 <li>
 Knowledge of API ecosystems and third-party integrations
 </li>
 </ul>
</div>

Product Manager

Amazon

<div>
 
 Description
 
 
 
 Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager in EGY to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 ACES managers are focused on leading UltraFast Grocery (UFG) LM Under The Roof (UTR)/On The Road (OTR) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the UFG under the roof and Last mile station, provide SME support for UTR, routing and OTR planning, support UTR/LM Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the UFG Amazon Now Stores.
 
 
 Key job responsibilities
 
 
 As a key link between local operations and country business teams you will help drive innovation, test new ideas and ensure that best practices are being followed safely.
 
 
 Six key areas that you&rsquo;ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment.
 
 
 <ul>
 <li>
 Supporting project execution working accross multiple function in the org.
 </li>
 <li>
 Should be able to amicably resolve issues during passionate discussions between various functions.
 </li>
 <li>
 Should be able to hold respective functions accountable for their deliverables.
 </li>
 <li>
 Partner closely with RoW countries to implement/share best practice
 </li>
 <li>
 Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
 </li>
 <li>
 Be accountable for operational leadership by measuring performance, offering feedback, and providing development support.
 </li>
 <li>
 Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
 </li>
 <li>
 Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning.
 </li>
 <li>
 Write and articulate leadership updates, MBRs and QBRs.
 </li>
 <li>
 Establishes objectives and metrics for safety, quality, productivity, and customer experience
 </li>
 <li>
 Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of program or project management experience
 </li>
 <li>
 3+ years of working cross functionally with tech and non-tech teams experience
 </li>
 <li>
 3+ years of defining and implementing process improvement initiatives using data and metrics experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
 </li>
 <li>
 Experience defining program requirements and using data and metrics to determine improvements
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 3+ years of driving end to end delivery, and communicating results to senior leadership experience
 </li>
 <li>
 3+ years of driving process improvements experience
 </li>
 <li>
 Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
 </li>
 <li>
 Experience building processes, project management, and schedules
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3113442
</div>

ACES Manager Egypt, Amazon Now

Namshi.com

<div>
 
 
 About namshi
 
 
 
 Namshi is the Middle East's largest online fashion shopping hub for women, men, and kids. Since 2011, we have grown to offer an extensive selection of leading brands.
 
 
 
 
 
 We're on a mission to deliver the wardrobe for the region&rsquo;s change. To ignite a new generation of personal expression through style. We are dynamic, bold, fun, and rebellious, just like the wave of change in our new generation. Everyone has style, and we&rsquo;re promoting individualism.
 
 
 
 
 
 We encourage every person to be who they are, express it and live it to the max. Through style, to highlight our offering and emphasize our fashion.
 
 
 
 
 
 Namshi is part of the noon Group.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Marketplace Operations Executive supports the day-to-day operations of the marketplace, ensuring sellers follow operational processes and meet performance standards. The role focuses on execution, seller support, and process adherence, while contributing to continuous operational improvements.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support daily marketplace operations across seller onboarding, activation, catalog readiness, and post-order processes.
 </li>
 <li>
 Act as a first point of contact for sellers on operational queries and process guidance.
 </li>
 <li>
 Monitor seller performance against SLAs and operational KPIs, and flag risks or issues to the Marketplace Ops Manager.
 </li>
 <li>
 Support post-order issue resolution in coordination with CX and Logistics teams.
 </li>
 <li>
 Assist in seller onboarding and enablement by explaining processes, policies, and tools.
 </li>
 <li>
 Support updates to seller training materials, guides, and knowledge base content.
 </li>
 <li>
 Ensure seller-facing documentation is accurate and aligned with current processes.
 </li>
 <li>
 Maintain operational tracking and basic reporting as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in operations, customer support, seller support, or e-commerce roles.
 </li>
 <li>
 Good understanding of structured processes and operational workflows.
 </li>
 <li>
 Strong communication skills (English is a MUST &amp; Arabic).
 </li>
 <li>
 Good attention to detail and problem-solving skills.
 </li>
 <li>
 Comfortable working with dashboards, tickets, and operational tools.
 </li>
 <li>
 Willingness to work in a fast-paced, execution-focused environment.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience working with sellers, merchants, or partners.
 </li>
 <li>
 Exposure to SOPs, training materials, or knowledge base tools.
 </li>
 <li>
 Previous experience in marketplace or e-commerce companies
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 </ul>
 
 
</div>

Executive, Marketplace Operations

Explore 251+ Customer experience operations manager in Cairo this February. Find roles across top companies and apply now to boost your career.