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product and customer center of excellence lead Jobs in Doha

product and customer center of excellence lead

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ux researcher & service designer Jobs in Doha

ux researcher & service designer

customer experience quality specialist | product development & design Jobs in Doha

customer experience quality specialist | product development & design

customer experience quality specialist product development design

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Experience Quality Specialist | Product Development &amp; Design
</div></div><div><div>Ref #
</div><div>229735
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 16-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design.<br>
From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.<br>
If you are passionate about innovation, customer experience, technology, and design, this is your chance to contribute and make a lasting impact in the aviation industry.<br>
Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences.</p><p><b>
About the Role</b></p><p>
As a <b>Customer Experience Quality Specialist</b>, you will play a pivotal role in safeguarding and elevating our service standards, ensuring that Qatar Airways remains the benchmark for excellence in global aviation.<br>
You will act as a trusted auditor and experience champion, conducting end-to-end evaluations of the customer journey&mdash;both digital and physical. From testing mobile apps, websites, and live chat platforms to assessing airport facilities and inflight services, you will uncover insights that drive innovation and operational excellence. Your expertise will help shape strategic decisions, improve processes, and enhance customer satisfaction by rapidly adapting to evolving expectations.<br>
You will analyse key performance metrics such as NPS and customer ratings, maintain advanced reporting platforms, and collaborate with cross-functional teams to bridge design, operations, and training. Through competitor benchmarking and trend analysis, you will influence the development of engagement standards, KPIs, and service propositions that keep Qatar Airways ahead of the curve.</p><p>
As a Customer Experience Quality Specialist, you will:</p><ul><li>
Conduct comprehensive audits of the entire customer journey&mdash;digital and physical&mdash;acting as a mystery shopper to uncover actionable insights.</li><li>
Evaluate all customer touchpoints, including mobile apps, websites, live chat, bots, social media, and airport facilities, identifying opportunities to enhance engagement and satisfaction.</li><li>
Analyze customer feedback, NPS dashboards, and industry trends to inform strategic improvements and maintain Qatar Airways&rsquo; competitive edge.</li><li>
Collaborate with cross-functional teams to bridge design, operations, and training, ensuring seamless implementation of service enhancements.</li><li>
Develop and maintain advanced reporting platforms that deliver clear, data-driven insights for leadership decision-making.</li><li>
Contribute to the evolution of customer journey design, engagement standards, and KPIs across ground, digital, and inflight experiences.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><p>
A successful candidate should possess the following experience and qualifications:</p><ul><li>
Diploma/Bachelor&rsquo;s degree or Equivalent with minimum 5+ years of experience of leading end-to-end customer experience quality audits for digital, product, service design and / or operations in luxury hospitality, Michelin Star and / or high-end restaurants, cruise liners and / or full-service airline.</li><li>
Intermediate to advanced skill in MS Office and visualization tools such as Power BI, Pisano, Qualtrics</li><li>
Experience in a customer facing role with experience in a supervisory role.</li><li>
Excellent understanding of customer experience and ability to interpret complex data and translate insights into actionable recommendations.</li><li>
Exceptional communication and collaboration skills to influence stakeholders and drive change.</li><li>
A proactive mindset, attention to detail, and commitment to maintaining the highest standards of excellence.</li><li>
Strong understanding of digital platforms, customer engagement strategies, and emerging trends.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229735</div></div></div></div></div></div></div></div>

Customer Experience Quality Specialist | Product Development & Design

Starlink Qatar

<div>
 <p>
  <strong>
   We&rsquo;re Hiring | UX Specialist
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a creative and detail-oriented
  <strong>
   UX Specialist
  </strong>
  to design intuitive, accessible, and engaging digital experiences across
  <strong>
   web and mobile platforms
  </strong>
  . This role plays a key part in aligning
  <strong>
   user needs with business objectives
  </strong>
  , driving customer satisfaction and product success through research-led, data-driven design.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The UX Specialist will be responsible for
  <strong>
   user research, interaction design, usability testing, and continuous improvement
  </strong>
  of digital interfaces. You will work closely with product, technology, and business teams to ensure design consistency, accessibility compliance, and high-quality user experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities &amp; Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   User Research &amp; Analysis
  </strong>
 </p>
 <ul>
  <li>
   Conduct user research, interviews, and usability testing
  </li>
  <li>
   Analyze user behavior, analytics, and feedback to inform design decisions
  </li>
 </ul>
 <p>
  <strong>
   UX Design &amp; Prototyping
  </strong>
 </p>
 <ul>
  <li>
   Create wireframes, user flows, and interactive prototypes for web and mobile applications
  </li>
  <li>
   Ensure designs follow responsive design principles and accessibility standards
  </li>
 </ul>
 <p>
  <strong>
   Usability &amp; Accessibility Compliance
  </strong>
 </p>
 <ul>
  <li>
   Validate interfaces against usability best practices and
   <strong>
    WCAG
   </strong>
   guidelines
  </li>
  <li>
   Collaborate with developers to implement accessible and user-friendly solutions
  </li>
 </ul>
 <p>
  <strong>
   Design Systems &amp; Consistency
  </strong>
 </p>
 <ul>
  <li>
   Maintain and evolve design systems, style guides, and reusable UI components
  </li>
  <li>
   Ensure consistency across all digital products and platforms
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Stakeholder Engagement
  </strong>
 </p>
 <ul>
  <li>
   Work closely with product managers, developers, and business stakeholders
  </li>
  <li>
   Provide UX recommendations during project planning, reviews, and delivery phases
  </li>
 </ul>
 <p>
  <strong>
   Testing &amp; Continuous Improvement
  </strong>
 </p>
 <ul>
  <li>
   Conduct usability testing and A/B experiments
  </li>
  <li>
   Monitor analytics and user feedback to drive continuous, iterative improvements
  </li>
 </ul>
 <p>
  <strong>
   Documentation &amp; Artefact Management
  </strong>
 </p>
 <ul>
  <li>
   Produce UX documentation including research insights, design specifications, and usability reports
  </li>
  <li>
   Maintain organized repositories of design artefacts for reference and audit purposes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    3&ndash;5 years
   </strong>
   of experience in UX design, user research, and usability testing
  </li>
  <li>
   Hands-on experience with wireframing, prototyping, and user journey mapping
  </li>
  <li>
   Exposure to
   <strong>
    WCAG accessibility standards
   </strong>
   and responsive design
  </li>
  <li>
   Experience using analytics and user feedback to guide design improvements
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in UX Design, Human-Computer Interaction, or a related field
  </li>
 </ul>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   UX Design (NN/g, HFI, or equivalent)
  </li>
  <li>
   Usability Testing or Accessibility Compliance
  </li>
 </ul>
 <p>
 </p>
</div>


UX Specialist

Spendwisor

<p><b>Chief Product Officer (CPO)</b></p><p><b>Role Overview</b><br/>We are looking for a CPO who can simplify complex regulatory and risk requirements into intuitive, user-friendly products &mdash; without compromising compliance or performance.</p><p><b>Key Responsibilities</b></p><p><b>Product Strategy &amp; Roadmap</b></p><ul><li>Define the product vision, strategy, and long-term roadmap for BNPL, lending, and financial service offerings.</li><li>Prioritize features based on user needs, market research, revenue potential, and business goals.</li><li>Identify new opportunities for product expansion, customer segments, and strategic initiatives.</li></ul><p><b>Product Development &amp; Lifecycle Management</b></p><ul><li>Lead the entire product lifecycle&mdash;from ideation, research, design, and development to launch and post-launch optimization.</li><li>Break down requirements into clear product specifications, user stories, wireframes, and acceptance criteria.</li><li>Ensure timely delivery of product releases while maintaining quality and functional excellence.</li></ul><p><b>UI/UX Optimization</b></p><ul><li>Oversee UX research, design audits, and continuous improvement of app and web interfaces.</li><li>Ensure user flows are intuitive, accessible, and optimized for high conversion and engagement.</li><li>Work closely with designers to maintain a consistent and high-quality user experience.</li></ul><p><b>Cross-Functional Leadership</b></p><ul><li>Collaborate with engineering to ensure technical feasibility, scalability, and performance.</li><li>Work with operations, customer support, and risk teams to align product functionality with business operations.</li><li>Partner with compliance and legal teams to ensure products meet regulatory and security standards.</li></ul><p><b>Data-Driven Product Decisions</b></p><ul><li>Use analytics, A/B testing, customer insights, and market intelligence to inform product decisions.</li><li>Track product KPIs and success metrics, continuously improving performance and outcomes.</li><li>Ensure product decisions align with unit economics, customer lifetime value, and lending profitability.</li></ul><p><b>Stakeholder &amp; Team Management</b></p><ul><li>Manage product managers, designers, and cross-functional contributors.</li><li>Communicate product plans, progress, and strategy to leadership and internal teams.</li><li>Drive alignment between product, engineering, marketing, and senior management.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>6+ years of experience in product management, with at least 3 years in <b>fintech, payments, lending, or mobile-first consumer products</b>.</li><li>Proven success in building and scaling digital products from concept to launch.</li><li>Strong understanding of BNPL workflows, digital lending UX, payments, and risk flows.</li><li>Experience in creating product roadmaps, writing BRDs/PRDs, and managing agile development cycles.</li><li>Knowledge of UI/UX best practices for mobile apps and web platforms.</li><li>Strong analytical skills with experience using product analytics tools.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li></ul><p>Job Type: Full-time</p>

Chief Product Officer

Gravity Point Services

<p>We&rsquo;re Hiring: <b>Partnership Specialist (Qatar) &mdash; Eventi</b></p><p>Eventi is a Qatar-based event and catering platform delivering end-to-end event services by connecting customers with trusted vendors across the full event ecosystem. As we scale, we&rsquo;re looking for a <b>Partnership Specialist</b> to expand and manage a high-quality partner network and unlock commercial growth through strategic alliances.</p><p>What you&rsquo;ll own (Key Responsibilities)</p><ul><li>Identify, qualify, and onboard new partners (venues, catering, d&eacute;cor, entertainment, production, beauty, gifting, rentals, etc.).</li><li>Build and manage a structured partnership pipeline, from outreach to negotiation, contracting, and launch.</li><li>Negotiate partnership terms and commercial packages to drive mutual value.</li><li>Coordinate partner activation: onboarding, service listing readiness, promo campaigns, and performance tracking.</li><li>Maintain partner relationships through ongoing communication, issue resolution, and account development.</li><li>Work cross-functionally with operations, marketing, and product to ensure partner success and customer satisfaction.</li><li>Monitor market movements and competitor activity to refine partner value propositions.</li></ul><p>What we&rsquo;re looking for (Requirements)</p><ul><li>2&ndash;5 years of experience in partnerships, business development, account management, sales, or vendor onboarding.</li><li>Strong negotiation and stakeholder management skills with a proven ability to close.</li><li>Comfortable with field work in Qatar: meetings, site visits, and relationship building.</li><li>High ownership mindset: structured, proactive, KPI-driven, and execution-oriented.</li><li>Native Arabic tongue (English is a strong advantage).</li><li>Experience in events, hospitality, marketplaces, platforms, or services is a plus.</li><li><b>Valid Qatar driving licence is mandatory</b> (field-based role).</li></ul><p>Why Eventi</p><ul><li><b>Competitive salary</b> aligned with market benchmarks in Qatar</li><li><b>Performance-based commissions</b> (Monthly / Quarterly / Yearly) tied to clearly defined partnership KPIs</li><li><b>Company car provided</b> to support field-based partner acquisition and account management</li><li>High-impact role with direct influence on growth</li><li>Fast execution culture with clear performance ownership</li></ul><p>Job Type: Full-time</p>

Female Arab - Partnership Specialist (Vendor Acquisition)

Kham

<p><b>About Us:</b><br/>At Kham, we are passionate about fashion and creating a brand that inspires confidence and individuality. We are looking for a creative and committed Graphic Designer &amp; Social Media Specialist to join our team. If you have a love for fashion, a knack for storytelling through visuals, and a strong command of design tools, we&rsquo;d love to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li>Create visually compelling graphics, videos, and other content that aligns with the brand&rsquo;s vision.</li><li>Design marketing materials for social media platforms (Instagram, Facebook, TikTok, etc.) and campaigns.</li><li>Manage social media accounts by scheduling posts, monitoring engagement, and ensuring brand consistency.</li><li>Brainstorm and execute creative content ideas that resonate with our audience.</li><li>Edit and enhance photos and videos for campaigns, promotions, and product launches.</li><li>Collaborate closely with the marketing and product team to align visuals with our overall strategy.</li><li>Stay updated on social media trends, tools, and strategies to ensure content is fresh and engaging.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Proven experience in graphic design and social media management (portfolio required).</li><li>Proficiency in design and editing software such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects, etc.).</li><li>Strong understanding of social media algorithms and trends.</li><li>Excellent eye for detail, color, and aesthetics.</li><li>Passion for fashion and a genuine interest in our brand&rsquo;s vision.</li><li>Ability to work independently and meet deadlines in a fast-paced environment.</li><li>Enthusiastic, creative, and committed to delivering high-quality work.</li></ul><p><b>Preferred:</b></p><ul><li>Female candidates with a deep understanding of fashion culture and trends.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work in a creative and fashion-forward environment.</li><li>Opportunities for professional growth and development.</li><li>Be a part of a brand that values your creativity and commitment.</li></ul><p><b>How to Apply:</b><br/>Please send your resume, portfolio, and a brief cover letter detailing why you&rsquo;d be a great fit for this role.</p><p>We can&rsquo;t wait to meet the creative mind who will help take our brand to the next level!</p><p>Job Types: Full-time, Part-time, Temporary, Internship<br/>Contract length: 24 months</p>

Graphic Artist / Social Media

Female Graphic Artist / Social Media

Intelligent Data Systems W.L.L - IDS

<div>
 Date: Dec 4, 2025
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Doha, QA
 <br/>
 <br/>
 Company: Intelligent Data Systems W.L.L
 <br/>
 <br/>
 Req ID: 2519
 <br/>
 <br/>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 <strong>
  Senior Specialist - Sales
  <br/>
  <br/>
 </strong>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Senior Specialist - Sales is accountable for driving revenue growth by fostering strong client relationships and identifying new business opportunities. S/He supports in setting and achieving sales targets, negotiates pricing, ensures product and service quality, and stays attuned to market dynamics.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the Sales Manager to establish sales targets, develop forecasts, and adapt sales strategies to align with budgetary goals
  </li>
  <li>
   Conduct comprehensive market research to identify potential clients, fostering new partnerships that drive sales growth and open doors to fresh opportunities
  </li>
  <li>
   Cultivate and maintain robust business relationships with existing clients through regular visits, updates, and proactive engagement initiatives
  </li>
  <li>
   Collaborate closely with Vendor Account Managers throughout the sales cycle to build a robust sales pipeline
  </li>
  <li>
   Visit clients to assess product/service requirements, manage order updates, and oversee timely deliveries while addressing any outstanding issues
  </li>
  <li>
   Address customer complaints by making well-informed decisions and reporting follow-up actions as necessary
  </li>
  <li>
   Negotiate and finalize pricing and payment terms within approved parameters, providing transparent reporting on completed deals
  </li>
  <li>
   Keep clients informed about product/service changes, new offerings, and updates
  </li>
  <li>
   Maintain and update client accounts and databases regularly
  </li>
  <li>
   Conduct regular market visits, analyze competitors, and prepare recommendations to boost sales and strengthen market positioning
  </li>
  <li>
   Coordinate with relevant departments for the introduction of new products/services into the market and stay informed about industry modifications and trends
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration, Sales and Marketing or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 At least 3 to 5 years of relevant experience
 <br/>
 <br/>
</div>


Senior specialist - Sales

Explore 3162+ Customer experience quality specialist product development design in Doha this December. Find roles across top companies and apply now to boost your career.