customer sales representative Jobs in Lahore

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customer service representative Jobs in Lahore

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customer support representative Jobs in Lahore

customer support representative

customer experience specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
 </li>
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 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
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 Identify and assess customers&rsquo; needs to achieve satisfaction
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
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 Provide accurate, valid and complete information by using the right methods/tools
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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 Follow communication procedures, guidelines and policies
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 Take the extra mile to engage customers
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
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 A-Levels/Intermediate
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 Natural instinct to empathize with users
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 Excellent verbal and written communication skills
 </li>
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 Native or bilingual spoken and written English skills
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 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Remote office solutions (SMC-Private) limited 

Job Title: Onboarding SpecialistJob Type: Full-time, Onsite Company: Nexus Healthcare Management LLCLocation: DHA, Phase 6, LahoreAbout Us:Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are looking for a dynamic and empathetic Onboarding Specialist to play a pivotal role in our growth and success. This position is the heart of our client relationship at the outset. You will be the crucial link between our company and the healthcare providers (doctors) we serve, ensuring their transition to our services is seamless, supportive, and sets the stage for a long-term, successful partnership. This is more than just a process; it's about building trust and confidence from day one.Job Summary:We are seeking a mission-driven and detail-oriented Onboarding Specialist to join our growing organization. You are a person with a knack for technology. You find genuine satisfaction in guiding others through complex processes with patience and clarity. You&rsquo;re not just an implementer; you&rsquo;re a relationship-builder, a problem-solver, and a trusted advisor. You understand the unique pressures healthcare professionals face and are motivated to make their lives easier.Key Responsibilities:<ul><li>Client Onboarding &amp; Relationship Management: Serve as the primary point of contact for new healthcare provider clients, guiding them with warmth and professionalism through every step of the onboarding lifecycle.</li><li>Project Coordination: Develop and manage detailed project plans for each client onboarding, ensuring timelines are met and expectations are exceeded.</li><li>EHR/EMR Proficiency: Utilize your in-depth knowledge of Electronic Health/Medical Records systems (especially eClinicalWorks (eCW), Athenahealth, Tebra, and similar platforms) to facilitate smooth data integration and setup and also extract the reports.</li><li>Operational Collaboration: Work closely with our internal operations, and IT teams to ensure all backend systems are aligned for client success.</li><li>Training &amp; Support: Conduct initial training sessions for clients on our processes and how we interface with their existing systems, providing ongoing support during their first critical months.</li><li>Feedback Loop: Act as the voice of the client, gathering feedback during onboarding to help our team continuously improve our services and solutions.</li></ul>Experience:Proven experience (3+ years) in a client-facing role, such as onboarding, account management, implementation, or customer success, preferably within the healthcare sector.Education:A bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field is preferred.Skills &amp; Competencies:&middot; Required: Demonstrated, hands-on proficiency with major EHR/EMR systems. Expertise in eClinicalWorks (eCW), Athenahealth, and/or Tebra is a significant advantage.&middot; Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences and build rapport quickly.&middot; Strong organizational and project management skills, with a natural ability to prioritize tasks in a fast-paced environment.&middot; A proactive, problem-solving mindset and a deep sense of empathy for the challenges faced by healthcare providers.Compensation &amp; Benefits:<ul><li>Salary: According to the skill set.</li><li>Working Days: Monday - Friday</li><li>Job Timings: 6 PM &ndash; 3 AM PKT</li></ul>If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!Job Type: Full-timePay: Rs150,000.00 - Rs175,000.00 per monthWork Location: In person

Onboarding Specialist

ACE Union

About Us: We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances. Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base. As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.Position Summary The Customer Experience Officer/Executive will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey. This role involves managing customer interactions, addressing queries and complaints, monitoring service quality, and collaborating with internal teams to enhance customer satisfaction. The officer will serve as the voice of the customer, ensuring that the company&rsquo;s remittance services are delivered with reliability, compliance, and empathy.Key Responsibilities<ul><li>Act as the first point of contact for customers through phone, email and chat.</li><li>Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution.</li><li>Monitor end-to-end customer journey to identify pain points and recommend process improvements.</li><li>Ensure compliance with regulatory requirements (KYC, AML, data protection) while addressing customer requests.</li><li>Escalate unresolved issues to relevant departments and ensure timely follow-up until closure.</li><li>Maintain accurate records of customer interactions and feedback in the CRM system.</li><li>Assist in creating and implementing customer experience initiatives and service quality standards.</li><li>Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction.</li><li>Support in preparing periodic reports on customer feedback, complaints, and service performance.</li><li>Educate customers on digital channels, transaction processes, and self-service options to enhance efficiency.</li></ul>Requirements:Key Competencies &amp; Skills<ul><li>Strong communication skills (verbal &amp; written) in English.</li><li>Excellent interpersonal and problem-solving abilities with customer-first mindset.</li><li>Ability to handle stress and work effectively in a fast-paced environment.</li><li>Familiarity with remittance services, financial products, or fintech industry is a plus point.</li><li>Proficiency in MS Office and CRM.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Commerce, or related field.</li><li>0&ndash;3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry.</li><li>Fresh graduates with strong communication and customer handling skills may also be considered.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li> Do you speak English Proficiently ?</li><li>What is your current compensation package?</li><li>What is your expected salary?</li><li>Is it possible for you to commute daily to Gulberg-3 Lahore, or to relocate to Lahore city for this job?</li><li>The shift timing connected with the role is 01 PM PST to 10 PM PST. Is it feasible for you to work in these timings?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience Officer/Executive

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 Roles &amp; Responsibilities
 
 
 Onboarding specialists are accountable for delivering content that helps our employees develop their skills and knowledge. Your goal is to conduct informative training sessions, help new team members navigate their onboarding schedule, &amp; contribute to the growth of the onboarding program.
 
 
 The Instructional Designer/Facilitator, Onboarding role is a lead role on the onboarding facilitation team that reports to the Sales Onboarding Program Manager. You will specialize in not only delivering training content to new team members but also responding to requests from stakeholders &amp; leading initiatives to keep the program&rsquo;s curriculum relevant &amp; engaging.
 
 
 Ideally, you&rsquo;ve had experience working in or helped develop an onboarding program that delivered value to new team members from the time they accepted their offer all the way through to hitting their first quota.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver training to predominately entry to mid-level front-line CS &amp; Sales staff
 </li>
 <li>
 Support multiple classes of new team members from their initial onboarding through their ramp period
 </li>
 <li>
 Coach new team members on sales strategy &amp; process adherence as they advance through the early stages of their on-the-job experience
 </li>
 <li>
 Conduct exercises and activities that enhance the learning process
 </li>
 <li>
 Source and/or create Enablement content including but not limited to:
 </li>
 <ul>
 <li>
 Structured slide decks
 </li>
 <li>
 Internal Product and other &ldquo;One Pagers&rdquo;
 </li>
 <li>
 Videos (including voice over and/or webinar-style/screenshare)
 </li>
 <li>
 eLearning experiences
 </li>
 <li>
 Email Templates
 </li>
 <li>
 Talking Points/Scripts
 </li>
 <li>
 Role Plays
 </li>
 <li>
 Facilitator Guides
 </li>
 <li>
 Sales Playbooks (SOPs not included, they are out of Enablement scope)
 </li>
 </ul>
 <li>
 Schedule training sessions
 </li>
 <li>
 Intake facilitator requests &amp; align with the Sales Onboarding Program Manager on strategy for launching new onboarding initiatives
 
 </li>
 </ul>
 
 Experience And Skills
 
 
 
 <ul>
 <li>
 2+ years building content and facilitating training across a multi-site sales organization
 </li>
 <li>
 2+ years of progressive responsibility in Enablement, L&amp;D or Training roles in a high growth, B2B, SaaS organization
 </li>
 <li>
 Experience in either expanding or working within an onboarding program that delivered value to new team members through their ramp period
 </li>
 <li>
 Exceptional communication (both verbally and in writing), presentation, and interpersonal skills
 </li>
 <li>
 Bachelor&rsquo;s Degree in related fields.
 </li>
 <li>
 Solid knowledge of the latest corporate training techniques.
 </li>
 <li>
 Excellent time management and organizational skills.
 </li>
 <li>
 Ability to build relationships and promote a work environment focused on team development and constant coaching
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>
<h3 class="jobSectionHeader">
Roles &amp; Responsibilities</h3>

Onboarding specialists are accountable for delivering content that helps our employees develop their skills and knowledge. Your goal is to conduct informative training sessions, help new team members navigate their onboarding schedule, &amp; contribute to the growth of the onboarding program.

The Instructional Designer/Facilitator, Onboarding role is a lead role on the onboarding facilitation team that reports to the Sales Onboarding Program Manager. You will specialize in not only delivering training content to new team members but also responding to requests from stakeholders &amp; leading initiatives to keep the program&rsquo;s curriculum relevant &amp; engaging.

Ideally, you&rsquo;ve had experience working in or helped develop an onboarding program that delivered value to new team members from the time they accepted their offer all the way through to hitting their first quota.
<h3 class="jobSectionHeader">
Responsibilities</h3>
<ul><li>Deliver training to predominately entry to mid-level front-line CS &amp; Sales staff</li>
<li>Support multiple classes of new team members from their initial onboarding through their ramp period</li>
<li>Coach new team members on sales strategy &amp; process adherence as they advance through the early stages of their on-the-job experience</li>
<li>Conduct exercises and activities that enhance the learning process</li>
<li>Source and/or create Enablement content including but not limited to:</li>
<li><ul><li>Structured slide decks</li>
<li>Internal Product and other &ldquo;One Pagers&rdquo;</li>
<li>Videos (including voice over and/or webinar-style/screenshare)</li>
<li>eLearning experiences</li>
<li>Email Templates</li>
<li>Talking Points/Scripts</li>
<li>Role Plays</li>
<li>Facilitator Guides</li>
<li>Sales Playbooks (SOPs not included, they are out of Enablement scope)</li>
</ul></li><li>Schedule training sessions</li>
<li>Intake facilitator requests &amp; align with the Sales Onboarding Program Manager on strategy for launching new onboarding initiatives</li>
</ul><h3 class="jobSectionHeader">Experience and Skills</h3>
<ul><li>2+ years building content and facilitating training across a multi-site sales organization</li>
<li>2+ years of progressive responsibility in Enablement, L&amp;D or Training roles in a high growth, B2B, SaaS organization</li>
<li>Experience in either expanding or working within an onboarding program that delivered value to new team members through their ramp period</li>
<li>Exceptional communication (both verbally and in writing), presentation, and interpersonal skills</li>
<li>Bachelor&rsquo;s Degree in related fields.</li>
<li>Solid knowledge of the latest corporate training techniques.</li>
<li>Excellent time management and organizational skills.</li>
<li>Ability to build relationships and promote a work environment focused on team development and constant coaching</li></ul></div> 
</div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

MGOIS

Role DescriptionThis is a full-time on-site role for a Business Development Specialist at MGOIS in Lahore. The Business Development Specialist will be responsible for tasks such as lead generation, market research, customer service, and utilizing analytical skills to drive business growth.Qualifications<ul><li>Analytical Skills and Market Research abilities</li><li>Strong Communication and Customer Service skills</li><li>Experience in Lead Generation</li><li>Ability to build and maintain client relationships</li><li>Strategic thinking and problem-solving skills</li><li>Bachelor's degree in Business Administration, Marketing, or related field</li><li>Proficiency in Microsoft Office and CRM software</li><li>Previous experience in sales or business development is a plus</li><li>Expert in Upwork Bidding</li><li>Proficiency in Linkedin sales navigator</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your salary Expectation?</li><li>How long is your notice Period? 1 - 1 day</li></ul>Experience:<ul><li>Upwork: 5 years (Required)</li><li>Linkedin sales navigator: 5 years (Required)</li></ul>

Business Development Specialist

Prima Systems

<ul><li>Job Opening: Patient Support Specialist (Night Shift)</li></ul>Location: Lahore (100% Onsite) Shift Timing: 8:00 PM &ndash; 5:00 AM (Night Shift) OR 9:00 PM &ndash; 6:00 AM (after Daylight Saving) Positions Available: 8 Salary: PKR 130,000/month Experience Required: 2&ndash;3 years in a Patient Support or US-based Customer Support roleAbout the Role: We are hiring Patient Support Specialists to join our growing team! If you have experience supporting patients and are passionate about delivering exceptional service, this is your chance to make a difference in a fast-paced healthcare environment. As a Patient Support Specialist, you'll be the first point of contact for patients in the U.S., assisting them with appointment scheduling and inquiries via phone, email, and chat.Key Responsibilities: Schedule, reschedule, and cancel patient appointments via phone, email, and chat. Provide professional, empathetic support to patient inquiries and concerns. Maintain accurate records in EMR/EHR systems. Verify insurance details and patient eligibility when required. Educate patients on procedures, required documents, and instructions. Ensure strict confidentiality and compliance with HIPAA/data protection regulations.Requirements: 2&ndash;3 years of experience in Patient Support or US-based customer service. Proficiency with EMR/EHR systems (mandatory). Strong verbal and written English communication skills. Excellent attention to detail and organizational skills. Ability to multitask in a high-volume environment.Why Join Us? Perks &amp; Benefits: In-house meals Bi-annual performance bonus Annual appraisal Outpatient (OPD) &amp; Inpatient (IPD) medical disbursement Paid leave encashment Gratuity (as per company policy)Apply Now! Send your resume to careers@primasystems.net with the subject line: &ldquo;Patient Support Specialist&rdquo;Job Type: Full-timePay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist (Night Shift)

Explore 3379+ Customer experience specialist in Lahore this October. Find roles across top companies and apply now to boost your career.

3379 customer experience specialist jobs IN Lahore

Customer Experience Specialist (Non Voice)

Onboarding Specialist

Customer Experience Officer/Executive

Onboarding Specialist

Onboarding Specialist

Business Development Specialist

Patient Support Specialist (Night Shift)