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customer service representative Jobs in Lahore

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call centre - operations specialist Jobs in Lahore

call centre - operations specialist

customer experience specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: Contractual (6 Months)
Location: Lahore
Last date to apply: 25th December 2025
What is &lsquo;Specialist Communication &ndash; CX&rsquo;?
The Specialist Communication &ndash; CX serves as the voice of Jazz in written communication with customers. This role ensures that every customer email or digital query is acknowledged, understood, and resolved with accuracy, empathy, and brand-aligned tone. The position plays a critical role in upholding Jazz&rsquo;s commitment to a seamless customer experience through professional, timely, and effective written correspondence.
This specialist ensures that all customer interactions via email and written channels reflect Jazz&rsquo;s customer-first philosophy, reinforce trust, and help drive satisfaction and retention.
What does &lsquo;Specialist Communication &ndash; CX&rsquo; do?
Key Responsibilities:<ul>
<li>
Manage and respond to customer emails received through official CX communication channels within defined SLAs.</li>
<li>Ensure performance as per the Service Level Agreements and assigned Key Performance Indicators.</li>
<li>Analyze each customer query or complaint to identify the root cause and ensure accurate resolution in collaboration with relevant departments.</li>
<li>Maintain a professional and empathetic tone in all written communication, ensuring alignment with Jazz&rsquo;s brand language and communication standards.</li>
<li>Ensure complete ownership of customer cases from acknowledgment to closure while maintaining high first-contact resolution (FCR).</li>
<li>Identify recurring issues or communication trends and escalate them to the Team Lead for process improvement.</li>
<li>Ensure effective and efficient communication with front and backend teams in order to quickly handle customers&rsquo; issues.</li>
<li>Maintain updated knowledge of Jazz products, services, policies, and promotions to provide precise and up-to-date responses.</li>
Ensure compliance with data privacy, confidentiality, and regulatory requirements in all customer interactions. 
<li>
</li>
</ul>Key Deliverables: 
<ul>
<li>
Timely and quality resolution of customer emails.</li>
Adherence to tone and communication standards. 
<li>
</li>
</ul>Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements<ul>
<li>
Bachelor&rsquo;s degree (preferably in Business, Communications, or related field).</li>
<li>1&ndash;3 years of experience in customer service, preferably in digital or written communication roles.</li>
<li>Excellent written English and Urdu communication skills with attention to detail.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Customer-centric mindset with empathy and patience.</li>
<li>Ability to multitask, prioritize, and work effectively under deadlines.</li>
</ul>
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 73 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Specialist Communications (Contractual)

Innovation Homes

Job Description: We are looking for a polite, responsive, and customer-focused Customer Response Executive to handle customer inquiries and provide timely support across calls, messages, and online platforms. The ideal candidate should have strong communication skills and a calm, solution-oriented attitude.Key Responsibilities:<ul><li>Respond to customer inquiries via phone calls, WhatsApp, email, and social media</li><li>Provide accurate information about products/services</li><li>Handle complaints professionally and resolve issues efficiently</li><li>Maintain customer records and follow up when required</li><li>Coordinate with sales and operations teams for quick resolutions</li><li>Ensure high customer satisfaction and positive brand experience</li></ul>Requirements:<ul><li>Strong verbal and written communication skills</li><li>Customer-friendly attitude with problem-solving skills</li><li>Ability to handle multiple chats/calls professionally</li><li>Basic computer skills (MS Office, CRM, email)</li><li>Prior experience in customer support or call handling is a plus</li><li>Ability to work under pressure and meet response timelines</li></ul>Benefits:<ul><li>Competitive salary</li><li>Supportive and professional work environment</li><li>Career growth opportunities</li><li>Training provided (if required)</li></ul>How to Apply: Interested candidates may apply with their updated CV.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Response Executive (Females Only)

Simple GRP

Job Title: Customer Care Representative Location: Johar Town- Full time on-site Permanent Job Working Hours: Monday to Friday, 2PM &ndash; 10:30PMAbout FleetoFleeto is a fast-growing, customer-centric company providing reliable and innovative transport and logistics solutions. We pride ourselves on delivering exceptional service and fostering a strong connection with our clients through every interaction.Key Responsibilities<ul><li>Manage the credit control function across a portfolio of international clients, primarily in the UK, Canada, and the USA.</li><li>Proactively monitor customer accounts and chase overdue payments via phone, email, and written correspondence.</li><li>Perform credit checks on new and existing clients using approved credit referencing tools.</li><li>Set and review credit limits in accordance with company policy and client risk profiles.</li><li>Resolve billing issues and disputes efficiently to ensure timely collections and maintain positive client relationships.</li><li>Maintain accurate and up-to-date records of communications, payment status, and credit terms.</li><li>Collaborate with internal teams including sales, operations, and legal to support collection efforts.</li><li>Prepare regular reports on aged debt, cash collection performance, and credit risk exposure for management review.</li><li>Recommend accounts for escalation, legal action, or write-off based on company policies.</li></ul>Requirements<ul><li>Minimum 3 years of experience in a credit control or accounts receivable role.</li><li>Previous experience working with clients in the UK, Canada, or the USA is required.</li><li>Excellent written and verbal communication skills in English&mdash;professional and confident communicator.</li><li>Strong understanding of credit risk, invoicing, and collection processes.</li><li>Proficient in MS Excel and accounting software (e.g., QuickBooks, Xero, or similar ERP systems).</li><li>High attention to detail, with strong organizational and time management skills.</li><li>Ability to work independently and handle sensitive client relationships with diplomacy and persistence.</li></ul>What we offer:<ul><li>Market Competitive Salary</li><li>Provident Fund</li><li>Healthcare</li><li>Gym Support</li><li>28 Paid Annual leaves</li><li>Yearly Increments</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you describe your experience with payment collection or handling overdue accounts?</li><li>How do you ensure clear and respectful communication when discussing sensitive financial matters with customers?</li><li>A customer says they already paid, but your system shows otherwise. What steps would you take?</li></ul>Work Location: In person

Customer Care Representative (UK Based Experience Required)

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service QA Specialist – Travel / BPO

Metro Pakistan

<div>Company Description 
About us:
Passion for food. Hunger for tech. We make METRO digital.
Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.
You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us! 
Job Description 
<ul><li>
Contribute to implementing corporate policies and strategic decisions in the store</li><li>
Following and optimizing the economic results of the store</li><li>
Organizing and managing team work</li><li>
Addressing customer complaints to understand customers&rsquo; needs and expectations, and to propose solutions.</li><li>
Coordinating with other functional teams to improve efficiency and market share</li><li>
Maintaining staff &amp; product hygiene at all levels according to company policy</li><li>
Implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers</li><li>
Execution of sales promotional activities for awareness, faster off-takes for building brand image vis-&agrave;-vis new and existing products</li><li>
Evaluating and analyzing the effectiveness of promotional activities planned</li><li>
Manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction</li><li>
Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law</li><li>
Development of staff skills and capability through on-going training, as provided by the company</li></ul> 

Qualifications 
Bachelors</div>

Customer Experience Manager - Dry & NonFood

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

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