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customer experience specialist

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

mogobogo

Welcome to mogobogo Restaurant at Tonado Dune Plaza !Your new Korean hot place in town. This is for you who love K-food, K-pop, K-drama, Korean cultures, or any K-stuffs. Working as a team, responsibilities and essential job functions include but are not limited to the following:Job Descriptions<ul><li>Korean cuisine specialist</li><li>Fried chicken specialist</li><li>Kimbap(Sushi) specialist</li><li>Excellent knowledge and skills of Korean food, Fried chicken, or Sushi roll</li><li>Consistently offer professional, friendly greeting and engaging service</li><li>Follow all safety and sanitation policies when handling food and beverage</li><li>Other duties as assigned</li></ul>Qualifications <ul><li>Punctuality</li><li>Positive attitude</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to focus attention on customer needs</li></ul>Job Type: Full-timePay: QAR3,500.00 per monthApplication Question(s):<ul><li>When can you join?</li></ul>Experience:<ul><li>Kimbap, or Sushi: 2 years (Required)</li></ul>License/Certification:<ul><li>QID and Health Certificate (Required)</li></ul>Work Location: In person

Commis Senior

Leaders Training Center

Job Title: Lead Conversion SpecialistJob Type: Full-Time &amp; OnsiteLocation: Doha, QatarCompany: Leaders Training CentreJob Description:Leaders Education Centre is looking for a motivated and enthusiastic individual to join our team as a Lead Conversion Specialist. This role is perfect for young professionals who are eager to grow in the education sector. The candidate will be responsible for engaging prospective students through cold calling, providing expert course counselling, and contributing to marketing efforts to promote our educational programs.Key Responsibilities:<ul><li>Make 70-90 calls per day to reach potential students and parents, introducing them to Leaders Education Centre's programs.</li><li>Promote training courses-offer personalised course counselling to guide students and parents in choosing the right courses and convert leads into enrolments.</li><li>QAR 25,000-40,0000 per month. Meet and exceed monthly sales targets, adopting a results-driven approach.</li><li>Assist in planning and executing marketing campaigns, including social media, email campaigns, and on-ground events.</li><li>Develop a comprehensive understanding of the Centre&rsquo;s courses to effectively market them.</li><li>Innovate and implement sales and marketing strategies to attract and retain students.</li><li>Maintain accurate records of interactions with clients and provide regular updates to management.</li><li>Build and nurture long-lasting relationships with students, parents, and stakeholders.</li></ul>Minimum Requirements:<ul><li>Minimum 2-3 years of outbound sales experience in an International call center (Mandatory preferably within the education sector.</li><li>Fluency in English is required (Original Natural Accent)</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Self-motivated, goal-oriented, and eager to learn and grow.</li><li>Strong organizational and time-management skills.</li><li>Candidates from India are required</li></ul>Apply: tallat@leaders.qa &amp; Whatsapp: +974 3005 8021Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021Job Type: Full-timePay: From QAR3,000.00 per monthApplication Question(s):<ul><li>Have you worked in call centres with International campaigns?</li><li>Do you have experience in Sales, Lead generation, Client Handling, Cold Calling?</li><li>Are you available in Qatar-Doha?</li><li>Are you comfortable with the salary QAR -3000 (plus Commissions) ?</li><li>Kindly share a short 1-2 mins Video Introduction about your background, Qualifications and experiences in sales, calling, and customer handling, Lead Generation, to official Whatsapp: +974 3005 8021</li></ul>Experience:<ul><li>Sales (outbound): 2 years (Required)</li></ul>Language:<ul><li>Excellent English (Original Natural Accent with clear tone) (Required)</li></ul>Work Location: In person

Lead Conversion Specialist (On-site)

Sapphire Plaza Hotel

Job Title: IT SUPPORTLocation: Doha, QatarJob Type: Full-timeJob Description:We are looking for a reliable and proactive IT Support Specialist to join our team.The ideal candidate will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and ensuring that our IT systems run smoothly on a daily basis.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Assist employees with IT-related concerns and system access</li><li>Maintain IT inventory and ensure proper documentation of support activities</li><li>Coordinate with external vendors when necessary</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Minimum 1&ndash;2 years of experience in IT support or helpdesk role</li><li>Basic knowledge of networking, operating systems, and troubleshooting</li><li>Good problem-solving skills and attention to detail</li><li>Ability to work independently and handle multiple tasks</li></ul>Preferred Qualifications:<ul><li>Familiarity with Microsoft Windows environment and basic networking</li><li>Strong communication and customer service skills.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

IT Support

Confidential

<div>
 
 
 Position:
 
 Specialist Dentist &ndash; Orthodontist
 
 
 
 Location:
 
 Qatar
 
 
 
 Experience:
 
 Minimum 5 Years
 
 
 
 License:
 
 Valid QCHP License (Mandatory)
 
 
 
 
 
 We are looking for a
 
 Skilled Specialist Orthodontist
 
 to join a leading healthcare provider in Qatar. The ideal candidate will be responsible for diagnosing and treating dental and facial irregularities while delivering high-quality orthodontic care to patients.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Specialist Degree in Orthodontics
 
 
 &bull; Minimum
 
 5 years of experience
 
 
 
 &bull;
 
 Valid QCHP license
 
 or eligibility
 
 
 &bull; Strong clinical and patient management skills
 
 
 &bull;
 
 Arabic-speaking candidates preferred (Syrian nationality is a plus)
 
 
 
 
 
 
 If you are passionate about providing excellent orthodontic care and looking to grow your career in a professional healthcare environment, we would love to hear from you.
 
</div>

Dental Specialist

Al Jameel Medical Center

Job SummaryAs a Dermatologist, you will be responsible for diagnosing and treating a wide range of skin-related conditions, disorders, and diseases. This includes but is not limited to acne, dermatitis, psoriasis, skin cancer, and cosmetic concerns. The primary focus is on maintaining the health of these integumentary organs and addressing various dermatological issues.Key Responsibilities<ul><li>Conduct thorough consultations, addressing both medical dermatology concerns and cosmetic goals.</li><li>Perform detailed skin examinations to assess overall skin health.</li><li>Diagnose and treat various dermatological conditions, including medical and aesthetic concerns.</li><li>Develop personalized treatment plans that may include medical interventions and cosmetic procedures.</li><li>Perform a range of cosmetic procedures, such as Botox injections, dermal fillers, chemical peels, and laser treatments.</li><li>Educate patients about their dermatological conditions, as well as cosmetic procedures and their potential outcomes.</li><li>Provide information on skincare routines and products, and specialize in enhancing the aesthetic appearance of patients.</li><li>Ensure proper follow-up care for both medical and cosmetic treatments.</li><li>Monitor and address any post-procedure complications or concerns.</li><li>Collaborate with professionals such as aestheticians, cosmetologists, and plastic surgeons to offer comprehensive cosmetic care.</li></ul>Job Requirements<ul><li>Medical Degree (MBBS or equivalent).</li><li>Specialization in Dermatology (MD / DNB / Board Certification in Dermatology).</li><li>Valid QCHP license as a specialist.</li><li>3&ndash;5+ years of experience as a Specialist Dermatologist or Consultant Dermatologist.</li><li>Certification in cosmetic dermatology procedures (preferred).</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>How long will it take for you to join if offered the position</li></ul>Experience:<ul><li>Specialist Dermatologist or Consultant Dermatologist: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Valid Qatar MoPH license as a specialist (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Dermatologist with valid Qatar MoPH License

Almanqala construction and recon

Job SummaryWe are looking for a creative and results-driven Digital Marketing Specialist to plan, implement, and manage our online marketing strategies. The role focuses on increasing brand awareness, generating leads, and improving online engagement through various digital channels.Key Responsibilities<ul><li>Develop and implement digital marketing campaigns across multiple platforms.</li><li>Manage social media accounts (Instagram, Facebook, TikTok, LinkedIn, etc.).</li><li>Plan and execute paid advertising campaigns (Google Ads, Meta Ads).</li><li>Monitor website traffic and campaign performance using analytics tools.</li><li>Optimize website content for search engines (SEO).</li><li>Create engaging marketing content including posts, banners, and email campaigns.</li><li>Manage email marketing and customer engagement campaigns.</li><li>Coordinate with designers and content creators to produce marketing materials.</li><li>Analyze campaign performance and prepare monthly marketing reports.</li><li>Stay updated with digital marketing trends and best practices.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or related field.</li><li>2&ndash;4 years of experience in digital marketing.</li><li>Experience with Google Ads, Meta Ads Manager, and SEO tools.</li><li>Familiarity with analytics tools such as Google Analytics.</li><li>Strong understanding of social media platforms and online marketing strategies.</li><li>Excellent communication and content creation skills.</li><li>Ability to analyze data and optimize campaigns for better performance.</li></ul>Preferred Skills<ul><li>Experience with content management systems (WordPress or similar).</li><li>Basic knowledge of graphic design tools (Canva, Adobe Suite).</li><li>Experience with email marketing platforms.</li><li>Strong organizational and time management skills.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR5,000.00 per monthWork Location: In person

Digital marketing specialist

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