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customer experience specialist

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Customer Experience Strategy &amp; Operations team at Snoonu is responsible for designing and implementing initiatives that enhance customer, rider, and merchant experiences across all touchpoints. We are relentless in improving operational excellence, customer outcomes, and scalable satisfaction.
 
 
 Our team collaborates closely with Product, Engineering, Operations, Support, and Business teams to make Snoonu the most trusted brand in the market. We don&rsquo;t just solve problems &mdash; we identify systemic gaps and build cross-functional solutions that drive measurable impact.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Own the Cancellations Problem End-to-End
 
 
 
 <ul>
 <li>
 Analyze cancellation trends across customers, riders, and merchants.
 </li>
 <li>
 Identify root causes using quantitative data and qualitative insights (VoC, support tickets, operational feedback).
 </li>
 <li>
 Segment cancellations by type, geography, vertical, time, and operational drivers.
 </li>
 <li>
 Quantify the business impact (revenue, customer churn, operational inefficiencies).
 
 
 </li>
 </ul>
 
 Build and Drive Cross-Functional Solutions
 
 
 
 <ul>
 <li>
 Develop structured action plans in partnership with Product, Engineering, Operations, and Support.
 </li>
 <li>
 Translate insights into clear problem statements and solution hypotheses.
 </li>
 <li>
 Define success metrics and track impact post-implementation.
 </li>
 <li>
 Drive accountability and follow-through across stakeholders.
 
 
 </li>
 </ul>
 
 Use Data to Drive Decisions
 
 
 
 <ul>
 <li>
 Leverage SQL, dashboards, and analytics tools to uncover patterns and trends.
 </li>
 <li>
 Design experiments (A/B tests, pilots) to validate hypotheses.
 </li>
 <li>
 Build reporting frameworks to monitor cancellation KPIs and early warning signals.
 
 
 </li>
 </ul>
 
 Improve Customer Journeys
 
 
 
 <ul>
 <li>
 Map cancellation-related journeys to identify friction points.
 </li>
 <li>
 Propose structural improvements in policies, product flows, communication, or operational processes.
 </li>
 <li>
 Partner with VoC initiatives to close feedback loops.
 
 
 </li>
 </ul>
 
 Contribute as a CX Generalist
 
 
 
 <ul>
 <li>
 Support other strategic CX initiatives such as churn reduction, retention programs, service quality improvements, and journey redesign.
 </li>
 <li>
 Contribute to building scalable frameworks, SOPs, and playbooks for future problem-solving.
 </li>
 <li>
 Adapt as priorities evolve &mdash; this role is designed to grow with the business.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in Customer Experience, Strategy, Operations, Consulting, or similar analytical roles within tech, marketplaces, or fast-paced environments.
 </li>
 <li>
 Strong analytical skills &mdash; ability to structure ambiguous problems and break them down into actionable components.
 </li>
 <li>
 Hands-on experience working with data (SQL, Excel, BI tools).
 </li>
 <li>
 Demonstrated experience identifying root causes and driving cross-functional initiatives to resolution.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Comfort working in ambiguity and ownership-driven environments.
 </li>
 <li>
 A customer-first mindset with the ability to balance customer impact and business realities.
 </li>
 <li>
 A bias for action and strong follow-through.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 SQL proficiency
 </li>
 <li>
 Experience working in start up fast pace environment
 </li>
 <li>
 Experience in delivery, logistics, marketplace, or gig-economy environments.
 </li>
 <li>
 Exposure to churn analysis, retention strategy, or operational performance optimization.
 </li>
 <li>
 Experience running structured problem-solving frameworks (e.g., hypothesis-driven analysis, root cause analysis, experiment design).
 </li>
 <li>
 Familiarity with CX platforms (Zendesk, Salesforce, etc.) and customer journey analytics.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

PulseMediaNL (MENA REGION)

<div>
 
 Job Description
 
 
 
 The Customer Success Management Specialist plays a key role in nurturing and expanding customer relationships post-sale, ensuring clients fully adopt and realize the value of our solutions. This role focuses on building strong partnerships, driving renewals, and identifying growth opportunities through close collaboration with Sales and cross-functional teams.
 
 
 CSM Specialists are responsible for developing and executing Customer Success Plans, monitoring customer health, and proactively addressing challenges to maximize long-term customer value and business impact.
 
 
 What You&rsquo;ll Do
 
 
 Customer Alignment &amp; Success Planning
 
 
 <ul>
 <li>
 Participate in internal handover sessions to understand customer context and account strategy
 </li>
 <li>
 Co-create Customer Success Plans with key stakeholders, defining KPIs, success metrics, and tracking approaches
 </li>
 <li>
 Set clear expectations around engagement models and stakeholder collaboration
 
 
 </li>
 </ul>
 Adoption &amp; Value Realization
 
 
 <ul>
 <li>
 Drive early adoption and effective use of solutions following implementation
 </li>
 <li>
 Align on onboarding and deployment strategies to accelerate time-to-value
 </li>
 <li>
 Provide best practices and strategic guidance to help customers achieve measurable outcomes
 
 
 </li>
 </ul>
 Customer Health Management
 
 
 <ul>
 <li>
 Monitor customer health and usage data to proactively identify risks and opportunities
 </li>
 <li>
 Lead regular business reviews to evaluate progress and uncover areas for improvement
 </li>
 <li>
 Support customers in overcoming challenges and advancing their strategic goals
 
 
 </li>
 </ul>
 Renewals &amp; Account Growth
 
 
 <ul>
 <li>
 Identify and develop upsell and cross-sell opportunities in partnership with Sales
 </li>
 <li>
 Proactively manage retention risks to support successful renewals
 </li>
 <li>
 Coordinate renewal processes with internal stakeholders for complex cases
 </li>
 <li>
 Maintain accurate customer and sales data in CRM systems (e.g., Salesforce)
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 2+ years of experience in Customer Success, Account Management, or a similar client-facing role
 </li>
 <li>
 Experience managing small to mid-sized customer portfolios
 </li>
 <li>
 Strong communication, stakeholder management, and relationship-building skills
 </li>
 <li>
 Demonstrated ability to drive adoption, deliver customer value, and show ROI
 </li>
 <li>
 Proactive, analytical, and customer-centric mindset
 </li>
 <li>
 Experience with CRM tools such as Salesforce
 </li>
 <li>
 Business Intelligence experience is a plus
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Purpose-driven work &ndash; Contribute to meaningful, impactful initiatives
 </li>
 <li>
 Global environment &ndash; Collaborate with diverse, international teams
 </li>
 <li>
 Growth &amp; development &ndash; Continuous learning through training and hands-on experience
 </li>
 <li>
 Supportive culture &ndash; Focus on well-being and career progression
 </li>
 <li>
 Competitive package &ndash; Salary, bonuses, and comprehensive benefits
 </li>
 <li>
 Flexible working &ndash; Balance performance with personal well-being
 </li>
 <li>
 Stability &amp; trust &ndash; Join a long-term, partnership-focused organization
 
 
 </li>
 </ul>
 Diversity &amp; Inclusion
 
 
 We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed.
</div>

Customer Success Management Specialist (Remote)

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 Snoonu&rsquo;s Customer Experience Strategy &amp; Operations team is on a mission to create seamless, personalized, and high-impact experiences for customers, riders, and merchants. We use data to design better journeys, identify friction points, and scale operational excellence. We work closely with Product, Support, Engineering, and Growth teams to ensure every customer interaction builds trust and loyalty.
 
 
 We&rsquo;re seeking a
 
 Customer Experience Analyst
 
 who will lead investigations into customer pain points, retention barriers, and behavior patterns. This role is essential to uncovering what drives customer churn, identifying root causes of negative experiences, and delivering data-backed insights that help Snoonu grow and retain its user base.
 
 
 You&rsquo;ll partner across teams to inform strategic decisions, power automated solutions, and create dashboards and reports that tell a compelling story behind the data. If you have a passion for customer behavior, analytical storytelling, and translating insights into impact &mdash; we&rsquo;d love to hear from you.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Root Cause &amp; Issue Analytics
 
 
 
 <ul>
 <li>
 Investigate spikes in support tickets, dissatisfaction scores (CSAT/NPS), and negative outcomes across journeys.
 </li>
 <li>
 Conduct deep-dive root cause analysis on operational or experience-related issues using structured and unstructured data.
 </li>
 <li>
 Develop frameworks to categorize and quantify the impact of systemic CX issues.
 
 
 </li>
 </ul>
 
 Retention &amp; Churn Analysis
 
 
 
 <ul>
 <li>
 Analyze customer lifecycle data to understand key drop-off points and churn predictors.
 </li>
 <li>
 Build dashboards and recurring reports tracking retention, reactivation, and re-order behavior.
 </li>
 <li>
 Identify cohorts at risk and provide insights for lifecycle interventions.
 
 
 </li>
 </ul>
 
 Behavioral Segmentation &amp; Journey Mapping
 
 
 
 <ul>
 <li>
 Partner with Data and Product teams to map behavioral patterns across acquisition, onboarding, and engagement.
 </li>
 <li>
 Design and run analyses to evaluate the impact of experiments and personalization efforts.
 </li>
 <li>
 Translate findings into opportunities to improve support workflows, user flows, and proactive CX strategies.
 
 
 </li>
 </ul>
 
 Insight Delivery &amp; Stakeholder Influence
 
 
 
 <ul>
 <li>
 Deliver insight-packed presentations and reporting to stakeholders across CX, Growth, Product, and Strategy teams.
 </li>
 <li>
 Collaborate with CRM and VoC owners to inform messaging, targeting, and support enhancements.
 </li>
 <li>
 Support the continuous improvement of CX KPIs and feedback loops.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in analytics, customer insights, or business intelligence roles in tech, consumer, or service industries.
 </li>
 <li>
 Strong knowledge of customer lifecycle and retention metrics (e.g., LTV, churn rate, cohort analysis, stickiness).
 </li>
 <li>
 Experience conducting root cause analysis using both structured data (e.g., tickets, KPIs) and unstructured data (e.g., chat logs, tags).
 </li>
 <li>
 Advanced proficiency in SQL and at least one BI tool (e.g., Looker, Tableau, Power BI).
 </li>
 <li>
 Ability to manipulate and analyze large datasets to find actionable insights.
 </li>
 <li>
 Strong problem-solving skills and a hypothesis-driven approach to analysis.
 </li>
 <li>
 Excellent written and verbal communication skills, with experience presenting to cross-functional stakeholders.
 </li>
 <li>
 A growth mindset and curiosity about customer behavior.
 
 
 </li>
 </ul>
 
 ✨ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with CX tools (e.g., Zendesk, Intercom) and tagging frameworks.
 </li>
 <li>
 Background in experimentation (A/B testing, test vs. control).
 </li>
 <li>
 Familiarity with customer segmentation, recommender systems, or churn modeling.
 </li>
 <li>
 Not required, but needed for plus
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Customer Experience Analyst

St. Petersburg Listings Real Estate

We are looking for a Client Support Specialist to provide excellent service and support to our clients. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.Responsibilities:<ul><li>Respond to client inquiries via email and phone</li><li>Resolve customer issues in a timely manner</li><li>Maintain accurate client records</li><li>Work with internal teams to improve service quality</li></ul>Requirements:<ul><li>Previous customer service or support experience preferred</li><li>Strong communication and problem-solving skills</li><li>Basic computer skills</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٦٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Client Support Specialist

On Mart Trading

We are seeking a creative and results-driven Social Media Marketing Specialist to manage and grow our online presence. The ideal candidate will be responsible for developing engaging content, increasing brand awareness, and driving customer engagement across multiple platforms.Key Responsibilities<ul><li>Develop and execute social media strategies across platforms (Instagram, Facebook, TikTok, LinkedIn, etc.)</li><li>Create, schedule, and publish high-quality content (posts, reels, stories)</li><li>Manage day-to-day social media activity and respond to comments/messages</li><li>Stay up to date with trends, tools, and platform updates</li></ul>Preferred Qualifications<ul><li>Arabic language proficiency is preferred</li><li>Familiarity with the Qatar/GCC market</li><li>Experience working with local audiences and cultural trends</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR4,000.00 per monthWork Location: In person

Social Media Marketer

Fanxing Technologies & Solutions W.L.L.

Job Description: IT TechnicianJob TitleIT Technician (also known as Help Desk Technician, Desktop Support Specialist, or Computer Support Specialist)OverviewAn IT Technician is the primary point of contact for technical troubleshooting within an organization. The primary responsibility is to install, maintain, and repair hardware, software, and network systems to ensure end-users have stable, secure, and efficient access to technology. This role requires a blend of technical expertise, problem-solving skills, and strong customer service orientation.Key Responsibilities1. Technical Support &amp; Troubleshooting<ul><li>Serve as the first point of contact for employees seeking technical assistance (in-person, via phone, or ticketing system).</li><li>Diagnose and resolve hardware, software, and network issues (e.g., login failures, application crashes, slow performance).</li><li>Escalate complex issues (e.g., server outages, advanced security threats) to senior engineers or third-party vendors.</li><li>Manage and prioritize a ticket queue using an IT Service Management (ITSM) tool.</li></ul>2. Hardware Setup &amp; Maintenance<ul><li>Configure, deploy, and maintain end-user devices: laptops, desktops, monitors, printers, scanners, and mobile devices (smartphones/tablets).</li><li>Perform hardware upgrades (RAM, SSDs) and component replacements.</li><li>Manage inventory of IT assets (tracking hardware lifecycles, serial numbers, and warranty status).</li></ul>3. Software &amp; Systems Management<ul><li>Install, configure, and update operating systems (Windows, macOS, Linux) and business applications (Microsoft 365, Adobe, industry-specific software).</li><li>Manage user accounts and permissions in Active Directory (AD) or Azure AD.</li><li>Assist with basic scripting (PowerShell, Bash) for automation of routine tasks.</li></ul>4. Network Support<ul><li>Troubleshoot connectivity issues (Wi-Fi, VPN, LAN).</li><li>Assist with basic network infrastructure tasks: patching network ports, configuring routers/switches, and managing VoIP phones.</li></ul>5. Security &amp; Compliance<ul><li>Enforce security protocols (password policies, MFA enforcement).</li><li>Assist with antivirus management and data backup verification.</li><li>Ensure compliance with company policies (e.g., GDPR, HIPAA, or internal data security standards).</li></ul>6. Onboarding &amp; Offboarding<ul><li>Prepare hardware and accounts for new hires (account creation, device imaging).</li><li>Decommission user accounts and retrieve equipment upon employee departure.</li></ul>Required Skills &amp; QualificationsEducation &amp; Experience<ul><li>Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience.</li><li>1&ndash;3 years of experience in a help desk or desktop support role (internships may count).</li></ul>Technical Competencies<ul><li>Operating Systems: Proficiency in Windows 10/11; working knowledge of macOS and Linux.</li><li>Microsoft Ecosystem: Experience with Microsoft 365 Admin Center, Exchange, and Teams.</li><li>Directory Services: Active Directory (user creation, group policies) and Entra ID (formerly Azure AD).</li><li>Hardware: Familiarity with Dell, HP, or Lenovo hardware; ability to perform physical repairs.</li><li>Networking: Understanding of TCP/IP, DNS, DHCP, and basic VLAN concepts.</li><li>Ticketing Systems: Experience with tools like Jira, ServiceNow, Zendesk, or Freshservice.</li></ul>Soft Skills<ul><li>Customer Service: Patience and clarity when explaining technical solutions to non-technical users.</li><li>Problem Solving: Ability to think logically under pressure during system outages.</li><li>Communication: Clear written and verbal documentation (creating how-to guides, documenting solutions).</li><li>Organization: Ability to manage multiple open tickets simultaneously.</li></ul>Job Types: Full-time, Part-timePay: QAR40,000.00 - QAR60,000.00 per yearExpected hours: 40 per weekWork Location: In person

IT Technician

Explore 1836+ Customer experience specialist in Qatar this April. Find roles across top companies and apply now to boost your career.

1836 customer experience specialist jobs In Qatar

Customer Experience Specialist

Customer Experience Specialist

Customer Success Management Specialist (Remote)

Customer Experience Analyst

Client Support Specialist

Social Media Marketer

IT Technician