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technical support engineer

customer experience specialist senior specialist

Turk Telekom

<div>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 </p>
 <p>
  &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 </p>
 <p>
  &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 </p>
 <p>
  &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 </p>
 <p>
  &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 </p>
 <p>
  &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 </p>
 <p>
  &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 </p>
 <p>
  &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 </p>
 <p>
  &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 </p>
 <p>
  &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 </p>
 <p>
  &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 </p>
 <p>
  &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 </p>
 <p>
  &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 </p>
 <p>
  &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 </p>
 <p>
  &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 </p>
 <p>
  &middot; Highly self-motivated, flexible and energetic,
 </p>
 <p>
  &middot; Fluency in English,
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
  </u>
 </p>
 <p>
  https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 </p>
</div>


Customer Experience Specialist / Senior Specialist

Token Finansal Teknolojiler

<div>
 <p>
  <strong>
   Step into the future of fintech with us!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey!
  <strong>
   B2B Project Manager - B2B E-commerce Platform
  </strong>
  works cross-functionally to help businesses start using Token products as and quickly as possible.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🔍Who We Are
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✨ What You&rsquo;ll Be Rocking
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Own and drive the full growth cycle of the B2B e-commerce business from 0 to scale
  </li>
  <li>
   Design and execute commercial, sales, and GTM strategies that deliver tangible business results
  </li>
  <li>
   Identify, engage, and acquire strategic B2B customers and key suppliers to build a strong two-sided marketplace
  </li>
  <li>
   Lead onboarding and relationship management efforts with a relentless focus on business impact
  </li>
  <li>
   Work closely with cross-functional teams (product, operations, marketing, finance) to align and deliver strategic objectives
  </li>
  <li>
   Analyze data, market trends, and competition to proactively refine strategies and hit KPIs
  </li>
  <li>
   Manage the roadmap, track success metrics, and be accountable for performance and outcome
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎯 The Perfect Fit
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or Master&rsquo;s degree in Business, Economics, Engineering, or a related field
  </li>
  <li>
   6+ years of solid experience in business development, strategy, or commercial growth roles in B2B / digital businesses
  </li>
  <li>
   Hands-on experience in e-commerce platforms, B2B marketplaces, or tech-enabled services
  </li>
  <li>
   Strong project management and prioritization skills with a results-driven mindset
  </li>
  <li>
   Excellent understanding of B2B sales funnels, partnerships, and ecosystem-building
  </li>
  <li>
   Highly entrepreneurial &ndash; thrives in fast-paced environments, takes full ownership, and pushes for results
  </li>
  <li>
   Exceptional communication, negotiation, and stakeholder management skills
  </li>
  <li>
   A sharp thinker who quickly identifies opportunities and solves problems
  </li>
  <li>
   A doer who gets things done, even when others say it&rsquo;s impossible
  </li>
  <li>
   Detail-oriented but also sees the big picture
  </li>
  <li>
   Energetic, resilient, and eager to create real impact
  </li>
  <li>
   Not afraid to challenge the status quo and push boundaries
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ❤️ Why You&rsquo;ll Love Working Here
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   12+4 Salary Package: Enjoy an additional 4 months' salary
  </li>
  <li>
   Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
  </li>
  <li>
   Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
  </li>
  <li>
   Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
  </li>
  <li>
   Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
  </li>
  <li>
   Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
  </li>
  <li>
   Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
  </li>
  <li>
   Social Support: Receive support for significant life events such as weddings, family expansions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🌐 Connect with us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Web site: https://www.tokeninc.com/
 </p>
 <p>
  Linkedin:https://www.linkedin.com/company/tokeninc/
 </p>
 <p>
  Instagram: https://www.instagram.com/tokenfintech/
 </p>
 <p>
  YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 </p>
 <p>
 </p>
</div>


Business Development Lead – B2B E-commerce Platform

Bomensoft

<p><b>Job Description: Global Sales and Business Development Specialist</b></p><p><b>Position:</b> Global Sales and Business Development Specialist<br/><b>Company:</b> Bomensoft<br/><b>Location:</b> Turkey / Remote Option Available</p><p>Job Summary:</p><p>We are seeking a <b>Global Sales and Business Development Specialist</b> to support Bomensoft&rsquo;s global market expansion, nurture new customer relationships, and develop strategic partnerships. This role involves identifying business opportunities, contributing to international sales growth, and enhancing our presence in key markets worldwide.</p><p>Key Responsibilities:</p><ul><li>Build and maintain relationships with clients across global markets, enhancing Bomensoft&rsquo;s international presence</li><li>Identify, evaluate, and engage in new business opportunities in line with our sales and growth strategies</li><li>Conduct market research and competitor analysis to optimize sales approaches and strategies</li><li>Propose solutions tailored to client needs, ensuring customer satisfaction and retention</li><li>Generate detailed sales and business development reports for strategic planning</li></ul><p>Qualifications:</p><ul><li>Bachelor&rsquo;s degree in a related field</li><li>Minimum of 3 years of experience in international sales and business development</li><li>Proficiency in English; additional languages are highly valued</li><li>Strong communication and negotiation skills with a solution-driven mindset</li><li>Goal-oriented, proactive, and able to work independently</li></ul><p>Job Types: Full-time, Contract</p>

Global Sales and Business Development Specialist

Mann+Hummel

<div></div><div><div><div><div><p>Senior Product and Pricing Specialist</p>
<p>Istanbul, T&uuml;rkei | Marketing | Berufserfahrene | Unbefristet | December 12, 2025</p><div></div><div><div><div><div><div><br>
</div></div></div></div></div></div></div></div><div></div><div><div><div><div><div><div><div><div>As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of &lsquo;leadership in filtration&rsquo;. Become part of our team.</div>
</div></div></div></div></div></div></div><div><div><div>Job Description
</div></div><div><div><div><div><div><div>Role Summary</div></div><div><p>
The job incumbent is responsible for all product and pricing management activities and supports the growth of the Automotive Aftermarket BU.</p><p>
The role will be to be accountable for all the processes within the product and pricing management functions.</p><div>
#LI-Onsite</div></div></div><div><div><div>
Main Tasks</div></div><div><p>
Product Management</p><p>
Range Management
</p><ul><li>Responsible for continuously expanding our multibrand product portfolio for all segments (passenger cars, commercial vehicles, off-highway applications) to achieve a defined market and competitive market coverage.</li><li>
Increase range to achieve targeted market coverage, via expansion of globally available range to local range, as well as new part developments</li><li>
Prioritization and assessment of found gaps in the product range according to relevance for the respective vehicle and sales potential</li><li>
Responsible for Life Cycle Management in CDB.</li></ul><p>
Research
</p><ul><li>Maintenance of vehicle information, such as equipment information and OE references, and their technical evaluation at component level, including 1st step checking for identical product solutions available within portfolio or defining range gaps.</li><li>
Additionally, define the technical requirements as basis for the product development, considering OE and vehicle information.</li><li>
Creation of market requirements in internal catalogue system and specify the local requirement in terms of demand, cost and specification.</li><li>
Gathering of market, competitor and VIO information via market research</li></ul><p>
New Product Introduction (NPI)</p><ul><li>
Initiation of internal process for new part development (workflows), define the requirements and resources to meet target SOP.</li><li>
Responsible for all PM related tasks within the NPI process.</li><li>
Lead/coordinate cross-functional product development process/teams to achieve faster Time2Market.</li><li>
Activate K &amp; N Type + Linkages TR on PARTS.</li><li>
Create bulletins for all region/country related NPI&rsquo;s and share via Salesforce Marketing Cloud.</li></ul><p>
Sales Support</p><ul><li>
Support local team (sales, pricing, marketing, CS, ..) and customers in product-related queries, new product information, and catalog data requirements.</li><li>
Support at fairs, exhibitions, and customer events</li></ul><p>
Quality Management</p><ul><li>
Manage quality claims via Dealer Portal.</li><li>
Communicate respective locations and create SAP QM tickets to follow up process.</li></ul><p>
Pricing Management</p><ul><li>
Analyze and review current internal cost and pricing structure (intercompany price list, price waterfall, customer buying price, competitor selling price) and other marketing intelligence data to improve prices and develop a multi-branding price orientation for all responsible territories/regions.</li><li>
Align and implement pricing strategy in responsible markets.</li><li>
Checking what is relevant to our market, defining &amp; extending, pricing via monthly SOP reporting.</li><li>
Based on sales input and market data, construct Gross Price List for different segments, e.g., CV Specialist, OHI Specialist, Compressor Specialist, and Tender projects, and prepare customer price lists.</li><li>
Monitor sales and profitability, e.g., GMS, CGMS, discount impacts on sales, lost sales due to uncompetitiveness.</li><li>
Escalate potential cost-related requests to the Product Management Team for cost-down reviews.</li><li>
Consolidate, analyze, and review current triple net prices in the region for price harmonization.</li><li>
Upload price changes in the system &ndash; SAP price maintenance e.g., promotions, special price, tenders</li><li>
Review of special price requests for tender business and track win/lost sales</li><li>
Work with and support sales on discounts and/or net selling price for sales campaigns and promotions.</li><li>
Monthly maintenance of MRA Tool, SAP/PARTS CMC Tool via results of market research.</li></ul></div></div><div><div><div>
Your Profile</div></div><div><ul><li>
Successfully completed academic degree or education with a technical or economic-scientific focus.</li><li>
5+ years of professional experience in product management and/or pricing management</li><li>
Possess detailed knowledge of Microsoft office</li><li>
Fluency in business English (written and spoken)</li><li>
Communication skills and ability to work in team</li><li>
Ability to work under pressure</li><li>
Time management, prioritization skills</li><li>
Co-ordination of quality topics within the group</li><li>
Annual budget planning for NPIs and project wise budget planning + request</li><li>
Experience in coordination of project management activities with Capex requirement</li></ul></div></div><div><div><div>
Skills</div></div><div><div>
Product Design</div><div>
Market Research</div><div>
Product Development</div><div>
Product Management</div><div>
Marketing Planning</div><div>
Merchandising</div><div>
Marketing Strategies</div><div>
Brand Management</div><div>
Literacy</div><div>
External Communications</div></div></div></div>
</div></div></div><div><div><div><div><div><div><div><div>Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects &ndash; all of which awaits you here.</div></div></div></div></div></div></div></div></div>

Senior Product and Pricing Specialist

NeuralAI

<p>Senior Multimedia Specialist (Remote Position)</p><p>We're a skilled development team focused on building next-generation systems for gaming and game creation. Our product blends cutting-edge AAA visuals with contemporary technology.</p><p>We're looking for a seasoned Multimedia Specialist who can produce compelling, contemporary content across various formats while upholding a sleek, minimalist style that connects with gaming audiences.</p><p>Learn more about us at https://goneural.ai/world-engine or reach out directly. To submit your application, send an email to reg@goneural.ai including relevant portfolio samples for this role along with your strongest work showcasing your capabilities.</p><p>What You'll Need:</p><p>- A portfolio showcasing proficiency in contemporary, minimalist content creation</p><p>- Demonstrated experience producing content in various formats (video, written, visual)</p><p>- Graphic design skills for social media assets, thumbnails, diagrams, and marketing materials</p><p>- Core video production competencies: filming, editing, screen recording, and fundamental motion graphics</p><p>- Excellent writing abilities with flexibility to adjust tone for diverse audiences</p><p>Preferred Qualifications:</p><p>- Familiarity with gaming industry target demographics</p><p>- 5+ years of relevant experience</p><p>What We Provide:</p><p>- Fully remote role with flexible scheduling</p><p>- Career advancement opportunities within a contemporary tech environment built on engineering best practices</p><p>- Compensation range of $20k&ndash;$30k USD based on skill level and background</p><p>Job Type: Full-time</p><p>Pay: 734,800.00TRY - 1,102,200.00TRY per year</p>

Senior Multimedia Specialist (Remote Position)

Roka Groups

<p>Client &amp; Account Specialist Location: Istanbul | Company: Roka Groups</p><p><b>Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese</b> or <b>Korea</b>n</p><p>Job Description: As a Sales &amp; Client Engagement Specialist, your responsibilities will include: Managing inbound and outbound calls (conversion and retention-focused call center) Guiding clients through account opening, usage, and closure in a clear and professional manner Supporting customers during the investment process and ensuring compliance with legal regulations Building and maintaining long-term relationships with international clients Responding to inquiries via phone, email, or live chat Ensuring a high level of customer satisfaction with accurate and timely support Monitoring client accounts and keeping customer data up to date</p><p>What We Offer: Competitive USD-based salary + monthly performance bonuses A professional, international, and dynamic work environment Full training and continuous learning opportunities Clear career growth and advancement paths</p><p>Who can apply:</p><p>fluent in <b>Portuguese, Spanish, Malay, Indonesian, Vietnamese, Japanese</b> or <b>Korean</b></p><p>Job Types: Full-time, Commission</p><p>Pay: From 50,000.00TRY per month</p>

Client & Account Specialist (Portuguese or Spanish)

ING Türkiye

<div>
 <p>
  <strong>
   At ING we encourage you to `Do Your Thing
  </strong>
  ` to do more of what you love. We&rsquo;re on a journey that&rsquo;s centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We&rsquo;re proud of that!
 </p>
 <p>
  <br/>
 </p>
 <p>
  In ING, creating superior customer is one of our strategic priorities. We constantly hear voice of customer, look through customer&rsquo;s eyes and focus on customer needs to provide differentiating customer experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  We want you to discover and develop yourself while developing others, be creative, be successful, excel at your career life, work agile so new ideas come to life faster! Interested?
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join our Technology team as Senior Specialist and discover the life at ING.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role will be responsible for our IT team&rsquo; operations and continuous improvement in technology and process with ensuring a 24/7 effective detection and incident response capabilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   System Operations Senior Specialist (24/7 shifts)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you think you may take charge of the following responsibilities
  </strong>
  ;
 </p>
 <ul>
  <li>
   Manage bank end-of-day processes with automation tools
  </li>
  <li>
   Architectural design, plan, configure, job scheduling, on automation tools.
  </li>
  <li>
   To run, monitor, report and document the planned intraday &amp; end-of-day batch &amp; automation works using the Automic system in line with requests and procedures,
  </li>
  <li>
   Monitoring all processes 24/7
  </li>
  <li>
   To monitor information technology systems and data centers by using monitoring and management systems, to ensure coordination and solution of the problem by reaching the relevant people in case of problems,
  </li>
  <li>
   To perform backup operations and physical cartridge management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you think you have most of the following qualifications;
  </strong>
 </p>
 <ul>
  <li>
   Bachelors degree in computer, electronics engineering or relevant fields
  </li>
  <li>
   2+ years of IT Operation experience and Operations skills
  </li>
  <li>
   Proven experience on automation implementations (design, migrate, implement, operate)
  </li>
  <li>
   Proficient in using office programs
  </li>
  <li>
   Good understanding of Incident Response methodologies
  </li>
  <li>
   Good verbal and written English communication skills. We actively communicate with our global peers and managers.
  </li>
  <li>
   Passionate for automation technology and trends.
  </li>
  <li>
   Motivated self-starter with strong problem solving, pro-active and analytical skills.
  </li>
  <li>
   Knowledge on Automic is preferable.
  </li>
  <li>
   Working in 24/7 shifts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  At ING, we believe your work should inspire and fulfill you. That&rsquo;s why we prioritize every detail to ensure you have an exceptional experience:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   You First Become Your True Self, Then an INGer:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Flexible
  </strong>
  and
  <strong>
   hybrid working models
  </strong>
  , including remote options every third week of the month and during summer.
  <strong>
   14 days of welcome leave
  </strong>
  in your first year&mdash;don&rsquo;t wait to pursue your dreams!
 </p>
 <p>
  <strong>
   Continuous Growth and Development:
  </strong>
 </p>
 <ul>
  <li>
   Access to global and local learning opportunities through
   <strong>
    ING Academy,
   </strong>
   <strong>
    LearnUp
   </strong>
   , and certification programs with leading universities.
  </li>
  <li>
   Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
  </li>
  <li>
   Flexible career experiences await you through
   <strong>
    Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (&Ccedil;ifte Kariyer), Turuncu Misafir,
   </strong>
   and
   <strong>
    Global STA/LTA programs
   </strong>
   , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
  </li>
  <li>
   When you step into a managerial role at ING, our exclusive
   <strong>
    RISE Leadership Program
   </strong>
   empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.
  </li>
 </ul>
 <p>
  <strong>
   A Dynamic and Supportive Work Environment:
  </strong>
 </p>
 <ul>
  <li>
   An informal and collaborative culture where
   <strong>
    your ideas
   </strong>
   and
   <strong>
    innovations are valued.
   </strong>
  </li>
  <li>
   Social clubs, celebrations, and events to help you balance work and fun.
  </li>
 </ul>
 <p>
  <strong>
   We Care About You:
  </strong>
 </p>
 <ul>
  <li>
   Comprehensive health insurance for you and your loved ones.
  </li>
  <li>
   Private pension plans to help you achieve your future goals.
  </li>
  <li>
   On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At ING, we&rsquo;re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For more information about our
  <strong>
   Orange Culture
  </strong>
  , click here now:
 </p>
 <p>
  <br/>
 </p>
 <p>
  https://youtu.be/Q-tB2-J1lzQ
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    ***Candidates are expected not to share any sensitive personal data.
   </em>
  </strong>
 </p>
</div>


System Operations Specialist

Explore 1278+ Customer experience specialist senior specialist in House Jobs In House Jobs In House Jobs In House Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.