product manager

müşteri temsilcisi

sales specialist

customer service associate Jobs in Istanbul

customer service associate

customer service representative Jobs in Istanbul

customer service representative

customer expert

Concentrix

<p></p><div><p>Job Title:</p>
Flemenk&ccedil;e M&uuml;&#351;teri Dan&#305;&#351;man&#305;<p></p><p>
Job Description</p>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<p>
Concentrix Hakk&#305;nda,</p><p></p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p><br>
Bu pozisyonda neler yapacaks&#305;n&#305;z;</p><ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul><p></p><p>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:</p><ul><li>
Flemenk&ccedil;e dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul><p></p><p><br>
Location:</p>
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG<p></p><p>
Language Requirements:</p>
Dutch (Required)<p></p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

Flemenkçe Müşteri Danışmanı

Hıdırusta Otomotiv A.Ş.

<p>Ticari ara&ccedil; yedek par&ccedil;a sat&#305;&#351; ve pazarlama alan&#305;nda faaliyet g&ouml;steren firmam&#305;za <b>Sat&#305;n Alma Uzman&#305; </b>ar&#305;yoruz.</p><p><b>&#304;stenen Yetenek ve Uzmanl&#305;klar</b></p><ul><li>&Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun</li><li>Sat&#305;n alma konusunda otomotiv yedek par&ccedil;a sekt&ouml;r&uuml;nde minimum 3 y&#305;l tecr&uuml;beli</li><li>&#304;thalat s&uuml;re&ccedil;leri konusunda deneyimli</li><li>&#304;ngilizce seviyesi min. B2 olan</li><li>Stok y&ouml;netimi s&uuml;re&ccedil;lerini y&ouml;netebilecek</li><li>Tedarik&ccedil;i ili&#351;kileri y&ouml;netiminde ba&#351;ar&#305;l&#305;, ticari bak&#305;&#351; a&ccedil;&#305;s&#305;na sahip</li><li>Raporlama becerisi geli&#351;mi&#351;, MS Office, ERP programlar&#305;n&#305; iyi derecede kullanabilen</li><li>&#304;nsan ili&#351;kilerinde ba&#351;ar&#305;l&#305;, diksiyonu d&uuml;zg&uuml;n ve etkin ileti&#351;im yetene&#287;ine sahip</li><li>Sonu&ccedil; odakl&#305; ve analitik d&uuml;&#351;&uuml;nebilen, proaktif ve dinamik</li><li>Planlama, ara&#351;t&#305;rma ve koordinasyon becerisi y&uuml;ksek, h&#305;zl&#305; ve sonu&ccedil; odakl&#305;</li><li>Karar verme ve problem &ccedil;&ouml;zme yetene&#287;i geli&#351;mi&#351;</li><li>Seyahat engeli olmayan</li><li>Aktif olarak ara&ccedil; kullanabilen</li></ul><p><b>Genel Nitelikler</b></p><ul><li>Sat&#305;n alma faaliyetlerinin kurumun prosed&uuml;r ve hedeflerine uygun olarak takip edilmesini sa&#287;lamak</li><li>Sat&#305;n alma s&uuml;re&ccedil;lerinin analizinin yap&#305;lmas&#305; ve firma hedefleri do&#287;rultusunda sat&#305;n alma maliyetlerinin d&uuml;&#351;&uuml;r&uuml;lmesi y&ouml;n&uuml;nde &ccedil;al&#305;&#351;malar ger&ccedil;ekle&#351;tirmek</li><li>Sorumlusu oldu&#287;u tedarik&ccedil;ilerin stok planlama, fiyat analizi, sevkiyat planlama s&uuml;re&ccedil;lerini takip etmek</li><li>Sorumlu oldu&#287;u s&uuml;re&ccedil;lerde mevcut durumu geli&#351;tirmek ve verimlilik sa&#287;lamak amac&#305;yla revizyon yapmak, gerekirse yeni s&uuml;re&ccedil; olu&#351;turmak</li><li>Verilen sipari&#351;lerin do&#287;ru, zaman&#305;nda ve eksiksiz temin edilmesini sa&#287;lamak</li><li>Sat&#305;&#351; ve AR-GE Departman&#305;ndan gelen taleplerle ilgili s&uuml;reci takip etmek ve sonu&ccedil;land&#305;rmak</li><li>Tedarik s&uuml;re&ccedil;lerindeki eksiklikleri gidermek ve kriz durumlar&#305;nda &ccedil;&ouml;z&uuml;m &uuml;retmek</li><li>Sat&#305;n alma ihtiya&ccedil;lar&#305;na g&ouml;re &ouml;zelle&#351;tirilmi&#351; raporlar olu&#351;turmak ve ba&#287;l&#305; oldu&#287;u y&ouml;neticisine sunmak</li><li>Sekt&ouml;rdeki yenilik ve geli&#351;melerin takip edilerek sistemin daha verimli k&#305;l&#305;nmas&#305; amac&#305;yla s&uuml;re&ccedil; geli&#351;tirme ve iyile&#351;tirme &ccedil;al&#305;&#351;malar&#305;n&#305;n yap&#305;lmas&#305;na destek olmak</li></ul><p>HIDIRUSTA OTOMOT&#304;V A.&#350;.</p><p>&Ccedil;ALI&#350;AN ADAYI K&#304;&#350;&#304;SEL VER&#304;LER&#304;N&#304;N &#304;&#350;LENMES&#304; AYDINLATMA METN&#304;</p><p>&#350;irketimiz &#304;nsan Kaynaklar&#305; birimi taraf&#305;ndan de&#287;erlendirilmeye esas olmak &uuml;zere &ouml;zge&ccedil;mi&#351; bilgilerinizi g&ouml;ndermek &uuml;zeresiniz. Bu kapsamda g&ouml;nderilen ki&#351;isel verileriniz yasal mevzuata uygun olarak &#351;irketimiz taraf&#305;ndan veri sorumlusu s&#305;fat&#305; ile i&#351;lenmekte olup, &#351;irketimizin i&#351;birli&#287;i yapt&#305;&#287;&#305; ve ya yetkilendirdi&#287;i di&#287;er grup &#351;irketleri ile yasal olarak aktar&#305;lmas&#305; gereken resmi makamlara hukuki zorunluluklar nedeniyle ve ayr&#305;ca, &#351;irketimiz taraf&#305;ndan uygun g&ouml;r&uuml;lmesi halinde &uuml;&ccedil;&uuml;nc&uuml; parti firma destek hizmetleri kurulu&#351;lar&#305;na aktar&#305;labilmektedir.</p><p>6698 say&#305;l&#305; Ki&#351;isel Verilerin Korunmas&#305; Kanunu (KVKK)&rsquo;nun 11. maddesi kapsam&#305;nda; ki&#351;isel verilerinizin i&#351;lenip i&#351;lenmedi&#287;ini &ouml;&#287;renme, i&#351;lenmi&#351;se buna ili&#351;kin bilgi talep etme, ki&#351;isel verilerinizin i&#351;lenme amac&#305;n&#305; ve amac&#305;na uygun kullan&#305;l&#305;p kullan&#305;lmad&#305;&#287;&#305;n&#305; &ouml;&#287;renme, yurt i&ccedil;inde ve/veya yurt d&#305;&#351;&#305;nda aktar&#305;ld&#305;&#287;&#305; 3. ki&#351;ileri &ouml;&#287;renme, ki&#351;isel verilerinizin eksik ya da yanl&#305;&#351; i&#351;lenmi&#351;se d&uuml;zeltilmesini isteme, ki&#351;isel verilerinizin i&#351;lenmesini gerektiren sebeplerin ortadan kalkmas&#305; ve yasal bir engel bulunmamas&#305; halinde KVKK&rsquo;n&#305;n 7. maddesi kapsam&#305;nda ki&#351;isel verilerinizin silinmesi/yok edilmesi veya anonim hale getirilmesi i&ccedil;in talepte bulunma, d&uuml;zeltilmesi veya silinmesi/yok edilmesi/anonim hale getirilmesi hallerinde d&uuml;zeltme veya silme/yok etme/anonim hale getirme i&#351;lemlerinin ki&#351;isel verilerinizin aktar&#305;ld&#305;&#287;&#305; 3. ki&#351;ilere bildirilmesini isteme, ki&#351;isel verilerinizin m&uuml;nhas&#305;ran otomatik sistemler ile analiz edilmesi nedeniyle aleyhinize bir sonucun ortaya &ccedil;&#305;kmas&#305; halinde itiraz etme, ki&#351;isel verilerinizin kanuna ayk&#305;r&#305; olarak i&#351;lenmesi sebebiyle zarara u&#287;raman&#305;z h&acirc;linde zarar&#305;n giderilmesini talep etme haklar&#305;n&#305;z bulunmaktad&#305;r.<br/>Ki&#351;isel verileriniz ile ilgili olarak KVKK Md. 11' de belirtilen haklar&#305;n&#305;z&#305; kullanmak i&ccedil;in bizi 0212 549 98 00 numaral&#305; telefondan arayarak veya ik@hidirusta.com adresine yaz&#305;l&#305; olarak ba&#351;vurarak bizimle irtibata ge&ccedil;ebilirsiniz.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Satın Alma Uzmanı

BATI OTO SAN VE TİC. A.Ş.

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><p>
Yetkili Mercedes Servisimizin, mekanik ve Hasar b&ouml;l&uuml;m&uuml; i&ccedil;in, yedek par&ccedil;a sipari&#351; , teslim alma, stok kontrol, at&ouml;lye yedek par&ccedil;a i&#351;lmeleri , Mercedes ve di&#287;er tedarik&ccedil;ileri ekranlar&#305;n&#305; takip etmek . Di&#287;er tedarik&ccedil;iler i&ccedil;in uygun fiyat ve kaliteli &uuml;r&uuml;nlerin analizini yapmak.<br>
Garantiden yap&#305;lacak i&#351;lemler i&ccedil;in; G&uuml;nl&uuml;k gelen garanti i&#351; emirlerinin kontrol&uuml;n&uuml; sa&#287;layarak, garanti prosed&uuml;r&uuml;ne uyumlulu&#287;unu kontrol edip , faturaland&#305;rmak.<br>
Garanti par&ccedil;alar&#305;n depolanmas&#305; ve geri iade s&uuml;recini takip etmek ve uygulamak.<br>
T&uuml;m garanti s&uuml;re&ccedil;lerinin ayl&#305;k olarak raporlanmas&#305;n&#305; yapmak.</p><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><p>
&Uuml;niversitenin m&uuml;hendislik b&ouml;l&uuml;mlerinden mazun veya teknik okul mezunu<br>
Otomotiv &ouml;&#287;retmenli&#287;i ve benzeri b&ouml;l&uuml;mleri bitirmi&#351; olmak.<br>
Erkek adaylar i&ccedil;in askerlik hizmetini tamamlam&#305;&#351; olmak.<br>
MS Office programlar&#305;na hakim olmak<br>
Mercedes Autolien, eva, logbus ve Benzer paket programlar&#305; kullanm&#305;&#351; olmak.<br>
Yedek par&ccedil;a konusunda en az 4 y&#305;l tecr&uuml;beli.<br>
Garanti prosed&uuml;rlerine hakim.<br>
&#304;stanbul anadolu yakas&#305;nda ikamet etmesi tercih sebebidir.<br>
yo&#287;un i&#351; temposuna ayak uydurabilen.<br>
Ehliyeti olan ve aktif ara&ccedil; kullanabilen.</p></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Garanti Uzman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Otomotiv
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Teknik &#304;&#351;ler
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Kad&#305;k&ouml;y
<p>Kozyata&#287;&#305;, Bat&#305; Oto Mercedes-Benz Yetkili Servis &amp; Sertifikal&#305; Kullan&#305;lm&#305;&#351; Otomobil Sat&#305;&#351; &amp; MB Sigorta, Atat&uuml;rk Caddesi, Kad&#305;k&ouml;y/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div><div>Plaza Ofis</div><div>&#304;badethane</div><div>A&ccedil;&#305;k Otopark</div><div>&#304;&#351;yeri Hekimi</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>0-25 y&#305;l
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>15.08.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>5.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>14.10.2025</div></div></ul></div>

Garanti Uzmanı

DenizBank

<div>
 <p>
  <strong>
   Genel Nitelikler
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Uuml;niversite ya da en az &ouml;n lisans mezunuyum
  </li>
  <li>
   Tercihen m&uuml;&scedil;teri hizmetleri ya da &scedil;ikayet y&ouml;netiminde en az 1 y&inodot;l deneyimim var,
  </li>
  <li>
   Sistemli ve d&uuml;zenli &ccedil;al&inodot;&scedil;abiliyorum, i&scedil; takibini iyi yap&inodot;yorum,
  </li>
  <li>
   Ara&scedil;t&inodot;rmac&inodot; ve analitik d&uuml;&scedil;&uuml;nce yap&inodot;s&inodot;na sahibim,
  </li>
  <li>
   Y&uuml;ksek ileti&scedil;im becerim var ve empati yapabiliyorum,
  </li>
  <li>
   Yaz&inodot;l&inodot; ve s&ouml;zl&uuml; ileti&scedil;imi etkin kullanabiliyorum,
  </li>
  <li>
   Ms Office uygulamalar&inodot;na hakimim,
  </li>
  <li>
   Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na uyumluyum,
  </li>
  <li>
   Esnek &ccedil;al&inodot;&scedil;ma temposuna uyum sa&gbreve;layabilirim,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&scedil; Tan&inodot;m&inodot;
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <ul>
  <li>
   M&uuml;&scedil;terilerimizin, &uuml;r&uuml;n ve hizmetlerimiz ile ilgili &ccedil;e&scedil;itli kanallardan iletti&gbreve;i &scedil;ikayetleri, memnuniyet odakl&inodot; bir yakla&scedil;&inodot;mla, ilgili s&uuml;re&ccedil;ler &ccedil;er&ccedil;evesinde de&gbreve;erlendirip gerekli aksiyonlar&inodot; almak ve m&uuml;&scedil;teri bilgilendirmesini sa&gbreve;lamak.
  </li>
  <li>
   Gelen m&uuml;&scedil;teri &scedil;ikayetlerinden yola &ccedil;&inodot;karak s&uuml;re&ccedil; iyile&scedil;tirmeleri &uuml;zerine fikirler geli&scedil;tirerek &ouml;nerilerde bulunmak.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Ba&scedil;vurunuz nedeni ile payla&scedil;m&inodot;&scedil; oldu&gbreve;unuz veriler 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) kapsam&inodot;nda korunmakta ve i&scedil;lenmektedir. Ayr&inodot;nt&inodot;l&inodot; bilgi i&ccedil;in https://kariyer.denizbank.com/kvkk-information adresini ziyaret edebilirsiniz
  </em>
 </p>
</div>


Müşteri Memnuniyeti Uzman Yardımcısı/Uzmanı-6 Ay Belirli Süreli Sözleşmeli

MUDO

<div>
 <p>
  GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 </p>
 <p>
  <br/>
 </p>
 <p>
  1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
  <strong>
   M&uuml;&scedil;teri Deneyimi &amp; CRM
  </strong>
  birimimizde g&ouml;revlendirilmek &uuml;zere
  <strong>
   &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
  </li>
  <li>
   Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
  </li>
  <li>
   &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
  </li>
  <li>
   Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
  </li>
  <li>
   Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
  </li>
  <li>
   &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
  </li>
  <li>
   M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
  </li>
  <li>
   Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
  </li>
  <li>
   &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
  </li>
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Müşteri Hizmetleri Uzmanı

Hewlett Packard Enterprise | HPE

<div>Resident Engineer Staff<br>
<p></p>
This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p></p><p><b><i><br>
Job Family Definition:</i></b></p><p>
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivery, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, support network operation and optimize network reliability of Juniper based networking systems in a Telco environment. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.</p><p></p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.</p><p></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.</li><li>
Integrate technical knowledge and business understanding to create solutions for customer.</li><li>
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.</li><li>
Act as a consultant in service delivery business, technology, industry or specific application.</li><li>
Resolve technical and some business incidents independently.</li><li>
Mentor/assist less-experienced team members on complex incidents.</li><li>
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.</li><li>
Review support plan for business indicators and map to company service solutions.</li><li>
Develop and grow assigned customer account relationships with complex and strategic accounts.</li><li>
Act as trusted advisor in the consultant role for customer and company sales teams.</li><li>
Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.</li><li>
Provide suggestions for operational efficiencies.</li><li>
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.</li><li>
Lead Customer Expectation management as part of escalation process.</li><li>
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.</li></ul><p></p><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.</li><li>
In-depth knowledge of implementation and technical support of networking products in LAN, WAN, or Internet services environments.</li><li>
Some in-depth knowledge of corporate organization and policies.</li><li>
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.</li><li>
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.</li><li>
Anticipate Customer needs, develop proposed solutions, and build consensus.</li><li>
Provide Mission Critical customer recommendations to improve processes.</li><li>
Experienced knowledge of change management process and tools in complex environment.</li><li>
Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the juniper account team and Technical assistance center.</li><li>
Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.</li><li>
Detailed understanding of the protocols surrounding IP networks. These skills should generally include:<ul><li>
TCP/IP fundamentals,</li><li>
IP subnetting and supernetting and hierarchical routing principles,</li><li>
Routing protocol operation (OSPF and BGP),</li><li>
Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required</li><li>
JunOs</li></ul></li><li>
Juniper Certifications Professional level or higher is a plus</li><li>
Mission Critical and ITIL certifications.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#networking<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Expert<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p></p><p><br>
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p></div>

Resident Engineer Staff

Evofone

<div>
 <p>
  The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.&nbsp;
 </p>
 <p>
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 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Handle and coordinate active calendars
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  <li>
   Schedule and confirm meetings
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  <li>
   Ensure file organization based on office protocol
  </li>
  <li>
   Provide ad hoc support around office as needed
  </li>
  <li>
   Take over important responsibilities and continiue communication on projects that General Manager started.
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 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree or equivalent experience
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  <li>
   Strong interpersonal, customer service and communication skills
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  <li>
   Ability to multitask
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  <li>
   Proficient in Microsoft Office suite
  </li>
  <li>
   Expert in creating Business Plans and benchmarks on excel or PPT.
  </li>
  <li>
   Advanced Business English skills.Second language preferrable.
  </li>
 </ul>
</div>


Administrative Assistant

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