product manager

product specialist

business consultant

customer service coordinator Jobs in Istanbul

customer service coordinator

müşteri temsilcisi

customer expert

MUDO

<div>
 <p>
  GENEL N&Idot;TEL&Idot;KLER VE &Idot;&Scedil; TANIMI
 </p>
 <p>
  <br/>
 </p>
 <p>
  1964 y&inodot;l&inodot;nda Beyo&gbreve;lu Fita&scedil; Pasaj&inodot;&rsquo;nda 12 metrekarelik bir d&uuml;kkanda ba&scedil;layan maceram&inodot;za, T&uuml;rkiye&rsquo;nin 27 ilinde 1.400&rsquo;&uuml; a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;z ve 90.000 m&sup2;&rsquo;nin &uuml;zerinde sat&inodot;&scedil; alan&inodot;na sahip yakla&scedil;&inodot;k 120 ma&gbreve;azam&inodot;zda devam ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sizi de, yarat&inodot;c&inodot; ve m&uuml;&scedil;terilerinin beklentilerini anlayan g&uuml;&ccedil;l&uuml; ekibimizin bir par&ccedil;as&inodot; olmaya davet ediyoruz.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Mudo ekibi olarak, Mecidiyek&ouml;y ofisimizde yer alan
  <strong>
   M&uuml;&scedil;teri Deneyimi &amp; CRM
  </strong>
  birimimizde g&ouml;revlendirilmek &uuml;zere
  <strong>
   &ldquo;M&uuml;&scedil;teri Hizmetleri Uzman&inodot;''
  </strong>
  ar&inodot;yoruz.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Tercihen &uuml;niversitelerin &Idot;&scedil;letme, &Idot;leti&scedil;im, Pazarlama veya ilgili b&ouml;l&uuml;mlerinden mezun
  </li>
  <li>
   M&uuml;&scedil;teri hizmetleri, &ccedil;a&gbreve;r&inodot; merkezi veya m&uuml;&scedil;teri deneyimi s&uuml;re&ccedil;lerinde en az 3 y&inodot;l deneyimli
  </li>
  <li>
   Microsoft Office uygulamalar&inodot;n&inodot; etkin kullanabilen
  </li>
  <li>
   &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, &ccedil;&ouml;z&uuml;m odakl&inodot; ve m&uuml;&scedil;teri memnuniyetine &ouml;nem veren
  </li>
  <li>
   Tercihen CRM veya m&uuml;&scedil;teri ili&scedil;kileri y&ouml;netimi sistemleri hakk&inodot;nda bilgi sahibi
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i ve raporlama becerisi geli&scedil;mi&scedil;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   &Ccedil;a&gbreve;r&inodot; merkezi, ma&gbreve;aza ekipleri ve anketlerden gelen m&uuml;&scedil;teri geri bildirimlerinin analiz edilmesi ve geli&scedil;im alanlar&inodot;n&inodot;n belirlenerek raporlanmas&inodot;
  </li>
  <li>
   Chatbot ve di&gbreve;er self servis kanallar&inodot;nda sunulan hizmetlerin g&uuml;ncellenmesi ve takibinin yap&inodot;lmas&inodot;
  </li>
  <li>
   &Scedil;ik&acirc;yet y&ouml;netimi sistemindeki verilerin kontrol edilmesi ve g&uuml;ncellenmesi
  </li>
  <li>
   M&uuml;&scedil;terilerden gelen talep, &scedil;ik&acirc;yet ve &ouml;nerilerin do&gbreve;ru &scedil;ekilde al&inodot;nmas&inodot;, &ccedil;&ouml;z&uuml;m s&uuml;recinin takip edilmesi
  </li>
  <li>
   Periyodik m&uuml;&scedil;teri hizmetleri raporlar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;
  </li>
  <li>
   &Idot;&ccedil; ekiplerle koordineli &ccedil;al&inodot;&scedil;arak m&uuml;&scedil;teri odakl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;retilmesi
  </li>
 </ul>
 <p>
 </p>
</div>


Müşteri Hizmetleri Uzmanı

LC Waikiki

<div>
 <p>
  LC Waikiki Perakende &Scedil;irketi, 4,4 milyar dolar cirosu ile lider bir moda perakende &scedil;irketidir. LC Waikiki'nin 1988 y&inodot;l&inodot;nda Fransa'da ba&scedil;layan yolculu&gbreve;u, 1997 y&inodot;l&inodot;ndan sonra LC Waikiki Ma&gbreve;azac&inodot;l&inodot;k Hizmetleri Ticaret A.&Scedil;. &ccedil;at&inodot;s&inodot; alt&inodot;nda bir T&uuml;rk markas&inodot; olarak devam etmi&scedil;tir.
 </p>
 <p>
  Bug&uuml;n 63 &uuml;lkede 1300'den fazla ma&gbreve;azas&inodot;yla hizmet veren LC Waikiki, "&Idot;yi Giyinmek Herkesin Hakk&inodot;d&inodot;r" felsefesiyle kaliteli &uuml;r&uuml;nleri uygun fiyatlarla sunarak insanlar&inodot;n ula&scedil;&inodot;labilir modan&inodot;n keyfini &ccedil;&inodot;karmas&inodot;n&inodot; sa&gbreve;l&inodot;yor.
 </p>
 <p>
  LC Waikiki'nin kurumsal ofisinde yakla&scedil;&inodot;k 6.000, T&uuml;rkiye'de ve yurt d&inodot;&scedil;&inodot;nda ise 60.000'den fazla &ccedil;al&inodot;&scedil;an&inodot; bulunmaktad&inodot;r.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   GENEL N&Idot;TEL&Idot;KLER
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   Benzer pozisyonda en az 3 y&inodot;l deneyimli,
  </li>
  <li>
   Pazar ara&scedil;t&inodot;rma metodolojilerine h&acirc;kim,
  </li>
  <li>
   &Uuml;r&uuml;n gruplar&inodot;n&inodot;n ihtiya&ccedil;lar&inodot;n&inodot; anlay&inodot;p uygun pazar ara&scedil;t&inodot;rma projeleri tasarlayabilecek
  </li>
  <li>
   B&uuml;y&uuml;k hacimli verileri analiz edip, i&ccedil; g&ouml;r&uuml; &uuml;retebilecek,
  </li>
  <li>
   Etkin rapor haz&inodot;rlama ve sunum teknikleri konusunda deneyimli,
  </li>
  <li>
   MS Office programlar&inodot;n&inodot; &ccedil;ok iyi derecede kullanabilen,
  </li>
  <li>
   &Ccedil;ok iyi seviyede &Idot;ngilizce bilen,
  </li>
  <li>
   &Idot;leti&scedil;im ve organizasyon becerileri geli&scedil;mi&scedil;,
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &Idot;&Scedil; TANIMI
  </strong>
 </p>
 <ul>
  <li>
   Sorumlu oldu&gbreve;u &uuml;r&uuml;n grubu i&ccedil;in ihtiyaca uygun ara&scedil;t&inodot;rma projelerini planlar, proje takvimini olu&scedil;turur, ara&scedil;t&inodot;rma tasar&inodot;m&inodot;n&inodot; yapar ve uygulanmas&inodot;n&inodot; sa&gbreve;lar.
  </li>
  <li>
   Sorumlu oldu&gbreve;u &uuml;r&uuml;n gruplar&inodot;n&inodot;n focus grup, ev ziyareti, e&scedil;likli al&inodot;&scedil;veri&scedil;, &uuml;r&uuml;n testleri sahas&inodot;na kat&inodot;l&inodot;r. Bu s&uuml;re&ccedil;leri birlikte ya&scedil;ayarak m&uuml;&scedil;teriyi / pazar&inodot; anlamaya y&ouml;nelik ihtiyac&inodot; yerinde tespit eder, ihtiyac&inodot; kar&scedil;&inodot;layacak ara&scedil;t&inodot;rmalar&inodot; planlar.
  </li>
  <li>
   &Uuml;r&uuml;n Y&ouml;netimi ekibinin pazar ara&scedil;t&inodot;rma bilgi ve becerilerinin artmas&inodot;na ment&ouml;rl&uuml;k ve rehberlik eder.
  </li>
  <li>
   Ara&scedil;t&inodot;rma projelerinin ve yaz&inodot;l&inodot; kaynaklar&inodot;n payla&scedil;&inodot;m ar&scedil;ivini olu&scedil;turur, kaynaklar&inodot;n i&ccedil;eri&gbreve;ine y&ouml;nelik payda&scedil;lar&inodot;n&inodot; bilgilendirir, veri kaynaklar&inodot;n&inodot;n i&scedil; biriminin strateji ve karar s&uuml;re&ccedil;lerinde kullan&inodot;m&inodot;n&inodot; sa&gbreve;lar.
  </li>
  <li>
   Sorumlu oldu&gbreve;u &uuml;r&uuml;n grubunun m&uuml;&scedil;teri ve koleksiyon i&ccedil;in karar ald&inodot;klar&inodot; toplant&inodot;lara kat&inodot;larak; m&uuml;&scedil;teri, pazar ve &uuml;r&uuml;ne dair ara&scedil;t&inodot;rma / veri ihtiya&ccedil;lar&inodot;n&inodot; proaktif olarak tespit eder, &ouml;neri geli&scedil;tirir ve proje olarak hayata ge&ccedil;irmek i&ccedil;in planlama yapar.
  </li>
  <li>
   Sorumlu oldu&gbreve;u &uuml;r&uuml;n grubunun ara&scedil;t&inodot;rma &ccedil;&inodot;kt&inodot;lar&inodot;n&inodot; kullanmaktan sorumlu payda&scedil;lar&inodot;n&inodot;n ara&scedil;t&inodot;rma raporlar&inodot;n&inodot;, istatistiki verileri anlamland&inodot;rma, kullanma s&uuml;re&ccedil;lerine rehberlik eder. Ara&scedil;t&inodot;rma raporlar&inodot;n&inodot;n sunumunu yapar, sonu&ccedil;lar&inodot; grup olarak isti&scedil;are eder.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &ldquo;Ki&scedil;isel Verilerinizin &Idot;&scedil;lenmesine ili&scedil;kin bilgiye https://corporate.lcwaikiki.com/kvkk-aday-aydinlatma-metni
  </em>
  <em>
   linkinde yer alan Ayd&inodot;nlatma Metnimizden ula&scedil;abilirsiniz&rdquo;
  </em>
 </p>
</div>


Müşteri ve Pazar İçgörü Uzmanı

Konuşarak Öğren

<p><b>Biz Kimiz?</b></p><p>Konu&#351;arak &Ouml;&#287;ren, ABD ofisinde, ana dili &#304;ngilizce olan e&#287;itmenleri ile, seviyenize uygun &#351;ekilde haz&#305;rlanm&#305;&#351;, g&uuml;nl&uuml;k 10/20/30 dakikal&#305;k derslerle e&#287;itim alman&#305;z&#305; sa&#287;lar.</p><p><b>Genel Nitelikler</b></p><ul><li><b>Tam zamanl&#305; &ccedil;al&#305;&#351;man&#305;za engel bir durum yok ise (devam eden okul, i&#351;, kurs vs.),</b></li><li>Azerbaycan T&uuml;rk&ccedil;esi anadiliniz ise,</li><li>Telefonda konu&#351;ma yetene&#287;inize &ccedil;ok g&uuml;veniyor, en iyi ben anlat&#305;r&#305;m diyorsan&#305;z,</li><li>&#304;kna etme, ileti&#351;im ve y&ouml;nlendirme becerilerinizle ilgili iddial&#305;ysan&#305;z,</li><li>Hedef ve m&uuml;&#351;teri odakl&#305; &ccedil;al&#305;&#351;abilecek, enerjisi y&uuml;kseksiniz,</li><li>D&uuml;zenli, planl&#305; ve takip&ccedil;i olmaktan asla vazge&ccedil;miyorsan&#305;z,</li><li>Pozitif, enerjik ve h&#305;zl&#305; olman&#305;zla gurur duyuyorsan&#305;z,</li><li>Telefonda sat&#305;&#351; yapmak ve hedeflerle &ccedil;al&#305;&#351;mak sizin i&#351;iniz ise,</li><li>Sat&#305;&#351; kariyeri yapmak istiyorsan&#305;z,</li><li>Gen&ccedil;, dinamik, &ccedil;al&#305;&#351;kan ve yarat&#305;c&#305; bir ekibin par&ccedil;as&#305; olmak i&ccedil;in can at&#305;yorsan&#305;z,</li></ul><p>ba&#351;vurular&#305;n&#305;z&#305; bekliyoruz.</p><p><b>&#304;&#351; Tan&#305;m&#305;</b></p><p>M&uuml;&#351;teri Memnuniyet Uzman&#305;m&#305;z yakla&#351;&#305;k +47.000 ki&#351;iye hizmet veren dil e&#287;itim sistemimizin telefonla sat&#305;&#351; biriminde g&ouml;rev alacak ve &#304;ngilizce &ouml;&#287;renmek i&ccedil;in ba&#351;vurmu&#351; isteklilere telefonla dan&#305;&#351;manl&#305;k yapacakt&#305;r.</p><p>&Ccedil;al&#305;&#351;ma saatlerimiz;</p><p>Hafta i&ccedil;i 09:00 - 18:30 aras&#305; ve hafta sonlar&#305; ayda 2 cumartesi 10:00 - 14:00 aras&#305;d&#305;r. Homeoffice &ccedil;al&#305;&#351;ma imkan&#305; vard&#305;r.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: ayl&#305;k 22.104,00TRY veya &uuml;zeri</p><p>Dil:</p><ul><li>Azerbaycan T&uuml;rk&ccedil;esi (Zorunlu)</li></ul>

Azerbaycan Müşteri Memnuniyet Uzmanı

Vakko

<div>
 <p>
  <strong>
   Genel Nitelikler
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
  </li>
  <li>
   Benzer bir pozisyonda minimum 1 y&inodot;l deneyimli,
  </li>
  <li>
   Tekstil &uuml;r&uuml;nleri ve malzemeleri bilgisine sahip,
  </li>
  <li>
   MS Ofis programlar&inodot;n&inodot; ileri derecede hakim,
  </li>
  <li>
   SAP program&inodot;n&inodot; kullanm&inodot;&scedil;,
  </li>
  <li>
   Planlama ve zaman y&ouml;netimi becerileri geli&scedil;mi&scedil;,
  </li>
  <li>
   Analitik d&uuml;&scedil;&uuml;nme ve problem &ccedil;&ouml;zebilme yetene&gbreve;ine sahip,
  </li>
  <li>
   S&uuml;rekli &ouml;&gbreve;renmeye, yeniliklere ve de&gbreve;i&scedil;ime a&ccedil;&inodot;k.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   &Idot;&scedil; Tan&inodot;m&inodot;
  </strong>
 </p>
 <ul>
  <li>
   &Uuml;retime girilecek &uuml;r&uuml;nlerin etiket, &uuml;r&uuml;n bilgileri, y&inodot;kama talimatlar&inodot; vb. detaylar&inodot;n sisteme (SAP) girilmesi ve bu bilgilerle &uuml;retim firmalar&inodot;n&inodot;n y&ouml;nlendirilmesi,
  </li>
  <li>
   Online sat&inodot;&scedil; sitesinde yer alan &uuml;r&uuml;nlerin bilgilerinin ve fiyatlar&inodot;n&inodot;n eksiksiz sisteme girilmesi ve kontrol edilmesi,
  </li>
  <li>
   Sat&inodot;n alma sipari&scedil;lerinin SAP giri&scedil;inin yap&inodot;lmas&inodot;,
  </li>
  <li>
   Kartela ve numunelerin takibinin yap&inodot;lmas&inodot;,
  </li>
  <li>
   Numunelerin t&uuml;m a&scedil;amalar&inodot;n&inodot;n kontrol ve takip edilmesi,
  </li>
  <li>
   Temel ve yan malzeme ile kuma&scedil; stoklar&inodot;n&inodot;n takip edilmesi , gerekti&gbreve;inde sipari&scedil; verilmesi.
  </li>
 </ul>
 <p>
 </p>
</div>


Ürün Takip Uzman Yardımcısı

Fenixx ik

<p><b>GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMI</b></p><p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri ekibinde de&#287;erlendirilmek &uuml;zere, Home Office t&uuml;m T&uuml;rkiye geneli ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri &#304;li&#351;kileri Uzman&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p>Projeler de Home Office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.</p><p><b>&#304;&#350; TANIMI:</b></p><p>&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlendirilmesi</p><p>(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).</p><p>&middot; Mail ve telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.</p><p><b>ARANAN N&#304;TEL&#304;KLER:</b></p><p>&middot; Anadil veya ileri seviyede Almanca Bilen,</p><p><b>SOSYAL HAKLAR:</b></p><p>Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;zel Sa&#287;l&#305;k Sigortas&#305;</p><p><b>&Ccedil;ALI&#350;MA SAATLER&#304;:</b></p><p>- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.</p><p><b>&#304;Z&#304;N G&Uuml;NLER&#304;:</b></p><p>- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin.</p><p><b>&#304;LET&#304;&#350;&#304;M B&#304;LG&#304;LER&#304;:</b></p><p>+90 549 728 52 50</p><p><i>Fenix &#304;nsan Kaynaklar&#305; E&#287;itim ve Dan&#305;&#351;manl&#305;k Ltd. &#350;ti. T&uuml;rkiye &#304;&#351; Kurumu taraf&#305;ndan 7144591 say&#305;l&#305; karar uyar&#305;nca ve 1195 belge numaras&#305; ile faaliyet g&ouml;stermektedir.</i></p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 40.000,00TRY - 45.000,00TRY ayl&#305;k</p>

Almanca Müşteri Hizmetleri Uzmanı

Fenix İnsan Kaynakları Eğitim ve Danışmanlık

<p><b>GENEL N&#304;TEL&#304;KLER VE &#304;&#350; TANIMI</b></p><p>Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri ekibinde de&#287;erlendirilmek &uuml;zere, Home Office t&uuml;m T&uuml;rkiye geneli ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri &#304;li&#351;kileri Uzman&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.</p><p>Projeler de Home Office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.</p><p><b>&#304;&#350; TANIMI:</b></p><p>&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlendirilmesi</p><p>(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).</p><p>&middot; Mail ve telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.</p><p><b>ARANAN N&#304;TEL&#304;KLER:</b></p><p>&middot; Anadil veya ileri seviyede Almanca Bilen,</p><p><b>SOSYAL HAKLAR:</b></p><p>Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;zel Sa&#287;l&#305;k Sigortas&#305;</p><p><b>&Ccedil;ALI&#350;MA SAATLER&#304;:</b></p><p>- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri bulunmaktad&#305;r.</p><p><b>&#304;Z&#304;N G&Uuml;NLER&#304;:</b></p><p>- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin.</p><p><b>&#304;LET&#304;&#350;&#304;M B&#304;LG&#304;LER&#304;:</b></p><p>+90 549 728 52 50</p><p><i>Fenix &#304;nsan Kaynaklar&#305; E&#287;itim ve Dan&#305;&#351;manl&#305;k Ltd. &#350;ti. T&uuml;rkiye &#304;&#351; Kurumu taraf&#305;ndan 7144591 say&#305;l&#305; karar uyar&#305;nca ve 1195 belge numaras&#305; ile faaliyet g&ouml;stermektedir.</i></p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;, Yeni mezun</p><p>Maa&#351;: 40.000,00TRY - 45.000,00TRY ayl&#305;k</p><p>Dil:</p><ul><li>Almanca (Zorunlu)</li></ul>

Hewlett Packard Enterprise | HPE

<div>Resident Engineer Staff<br>
<p></p>
This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p></p><p><b><i><br>
Job Family Definition:</i></b></p><p>
Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivery, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, support network operation and optimize network reliability of Juniper based networking systems in a Telco environment. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the revenue growth, profitability, and account retention.</p><p></p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.</p><p></p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.</li><li>
Integrate technical knowledge and business understanding to create solutions for customer.</li><li>
Mentor/consult with team members, other organizations, customers, and vendors on complex issues.</li><li>
Act as a consultant in service delivery business, technology, industry or specific application.</li><li>
Resolve technical and some business incidents independently.</li><li>
Mentor/assist less-experienced team members on complex incidents.</li><li>
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.</li><li>
Review support plan for business indicators and map to company service solutions.</li><li>
Develop and grow assigned customer account relationships with complex and strategic accounts.</li><li>
Act as trusted advisor in the consultant role for customer and company sales teams.</li><li>
Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions.</li><li>
Provide suggestions for operational efficiencies.</li><li>
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.</li><li>
Lead Customer Expectation management as part of escalation process.</li><li>
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired.</li></ul><p></p><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.</li><li>
In-depth knowledge of implementation and technical support of networking products in LAN, WAN, or Internet services environments.</li><li>
Some in-depth knowledge of corporate organization and policies.</li><li>
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.</li><li>
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.</li><li>
Anticipate Customer needs, develop proposed solutions, and build consensus.</li><li>
Provide Mission Critical customer recommendations to improve processes.</li><li>
Experienced knowledge of change management process and tools in complex environment.</li><li>
Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the juniper account team and Technical assistance center.</li><li>
Detailed technical experience in the installation and operation of IP Routers Switches and Firewalls. This includes hands-on operation of management tools and network analyzers.</li><li>
Detailed understanding of the protocols surrounding IP networks. These skills should generally include:<ul><li>
TCP/IP fundamentals,</li><li>
IP subnetting and supernetting and hierarchical routing principles,</li><li>
Routing protocol operation (OSPF and BGP),</li><li>
Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required</li><li>
JunOs</li></ul></li><li>
Juniper Certifications Professional level or higher is a plus</li><li>
Mission Critical and ITIL certifications.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#networking<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Expert<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><br>
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p></p><p><br>
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p></div>

Resident Engineer Staff

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Resident Engineer Staff